# Viber Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Viber the right Customer Communications Management solution for you? Explore 4060 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180348/Viber/reviews --- Viber 4.4 (4060) [View alternatives](https://www.capterra.com/p/180348/Viber/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Viber Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews Intuitive and accessible interface 97% positive reviews out of 715 Most reviewers find ease of use a major benefit, highlighting simple navigation, straightforward setup, and user-friendly design. Mostafa C Digital Creator, 51 - 200 employees. "Its provide easy, fast and free way for people all around the world to get in touch." Intrusive in-app advertisements 87% negative reviews out of 134 Most users comment advertisements frequently interrupt conversations, with pop-ups and spam messages causing annoyance and distraction. Reliable global family connection 97% positive reviews out of 294 Most users report family communication is seamless, enabling affordable, frequent contact with relatives worldwide via calls and messages. Jane J Chef, 11 - 50 employees. "Viber is good to use in a short time communication like family messages and friends to enjoy moments, especially for a long-distance family." Unreliable and excessive notifications 73% negative reviews out of 110 Most users report notifications are inconsistent, delayed, or excessive, leading to missed messages and unnecessary interruptions. Dunia M Product Expert, 11 - 50 employees. "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would not go through successfully." Free cross-platform communication tool 96% positive reviews out of 213 Most reviewers describe pricing as a strong point, emphasizing Viber’s free access across devices without subscription fees. Lack of unwanted call blocking 93% negative reviews out of 76 Most reviewers indicate call blocking is missing, making it impossible to prevent spam or unwanted callers from reaching them. ## Showing most helpful reviews Showing 1-25 of 4060 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hein Htet Z. Network Engineer Computer & Network Security Used the software for: 2+ years ### "A Reliable Messaging App with Room for Improvement" April 16, 2025 5.0 t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers Pros it is free application for all user, group and other small business use Cons While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) I switched from Telegram to Viber mainly for its stronger focus on privacy and security. While Telegram offers great features, I found that Viber’s end-to-end encryption for both messages and calls provided an extra layer of protection that I valued more for personal and professional communications. Review Source Soe Min H. Senior Network Engineer Computer & Network Security Used the software for: 1-2 years ### "Viber - A brick that construct people life easy and comfortable" April 10, 2025 5.0 As a daily user of Viber, in both work and personal life, Viber is a very useful, free communication app for me. I always do face time with my family, friends and my girlfriend. Good quality calls make my life much better. Thanks Viber. Pros 1) User-Friendly Interface - very easy to use 2) High-Quality Calls - Quite good quality in both audio and video calls. 3) Group Communication Tools - offer free for large group communication like company wide chat group for transportation management. Cons 1) File Sharing Limitations - file size and storage duration 2) Automatic Media Saving - which can lead to burst storage consuming. You need to make some changes in settings to avoid unnecessary storage allocation. 3) Intrusive Ads - some advertisements are very disruptive. Review Source RI Ricardo I. Self Employed Arts and Crafts Used the software for: 6-12 months ### "Available to install almost everywhere, unavailable to connect sometimes." May 31, 2026 4.0 My overall experience is fair. The messenger features and platform availability are actually nice but as I mentioned previously, the connectivity can be unreliable. Pros What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface. Cons What I least like about Viber is the not so reliable connectivity. Call quality in particular can be spotty. Review Source AV Art V. Consultant Biotechnology Used the software for: 2+ years ### "Intrusive ads and obnoxious ringtones - NO GO" March 8, 2026 1.0 Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads & obnoxious ringtones Pros That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way Cons The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) Review Source SM Shriya M. Assistant Trainee Banking Used the software for: 1-2 years ### "Easy and Reliable for Staying Connected" March 27, 2026 4.0 Overall, my experience with Viber has been positive. It’s reliable for messaging and calling, especially with friends and family abroad. While there are occasional issues with notifications or call quality it’s a convenient and easy-to-use app for staying connected. Pros Viber is great for staying connected with friends, family and colleagues especially internationally. I love its free messaging and calls, fun stickers and easy-to-use group chat features. The app works smoothly on both mobile and desktop. Cons Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent. Some features, like backup and media management, could be more straightforward. Review Source ND Nan D. Credit Financial Services Used the software for: 2+ years ### "Easy to use, fast, and reliable for calls and messages. Love the stickers too." April 28, 2025 3.0 To speak personally, using Viber isn't bad for me at all. Sometimes, when it comes to using it for work, large file sizes can cause delays and slowdowns. But overall, it's very good both for work and for communicating with family. Plus, you can make calls at any time and quickly send whatever is needed. Also, since it has stickers I like, it's very convenient. Occasionally, new stickers also come in, which adds to my satisfaction. Pros For me, I like the stickers because they are very convenient for me when communicating with my family and colleagues in the morning. Cons In my opinion, Viber doesn't allow certain photos and files to be stored for a long time. This has become a major inconvenience for me, both for work and personal use. Review Source ADCT Allan Del Cris T. Onboarding Specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "Honest review on Viber" August 3, 2025 5.0 Overall, Viber is still not that popular here in the Philippines for everyday use. Maybe they need to invest on endorsing this apps more. Pros I like the viber feature especially for business ads. It really suggest product ir services that is important or valuable. Cons I don't think Viber has any negative characteristics. I'n fact, those feature where in I feel belong to some groups who invited me to their group. Review Source VC Vicente C. Quality Technician Automotive Used the software for: 2+ years ### "A Secure and Versatile Messaging Experience with Viber" February 20, 2026 5.0 Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication. Pros I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN. Cons What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 6-12 months ### "Okaysh for what it does" December 11, 2025 3.0 Pros Viber was a very good piece of software years ago, while today is still working as expected, there are probably better alternatives Cons The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays Review Source VR Verified Reviewer Network Engineer Computer Networking Used the software for: 2+ years ### "A Comprehensive Communication App with Strong Privacy Features and Fun Extras" April 4, 2025 4.0 Pros \-Free Messaging and Calls -End-to-End Encryption -Group Chats and Calls Cons \-Requires Phone Number -No Native Web App for Desktop -Spam Messages Review Source BD Bryan D. Quality Assurance Supervisor Consumer Services Used the software for: 2+ years ### "Great way to connect people" February 16, 2024 5.0 Overall I'm completely satisfied with Viber. This is my no.1 messaging app and my daily driver. I hope that everyone is using viber, so we can easily send messages to everyone. Pros its easy to use, it will connect you to people easily. You can create groups, send personalized messages by using stickers, sending pictures and more stuff. Cons This is my go-to messaging app, I dont have any negative thing to say. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) its more convenient to use and almost everyone is using Viber now. Review Source LA LISSETTE A. Junior translator Translation and Localization Used the software for: 2+ years ### "My experience using Viber" January 21, 2025 5.0 More than satisfied calling and messaging with Viber Pros Fresh and innovative application to keep in touch with my contacts. It was the first app I downloaded for call and messaging many years ago and I still have it till today. Cons Honestly there is nothing I wouldn’t like about this app Review Source PEP Pan Ei P. IT Helpdesk Education Management Used the software for: 2+ years ### "My Review of Viber" December 2, 2024 4.0 Pros I like many features about Viber but the most feature I like is backup & restore feature. Because this feature is very useful for me. I can backup my chat history to my drive and can restore easily with my new phone or tablet. Cons I don't have Cons about Viber. I think It was created for every user to connect fast & easily around the world. Review Source KM Kasun M. Civil Engineer Civil Engineering Used the software for: 1-2 years ### "Nice messaging app " December 8, 2024 4.0 Operation wide this app is nice and user friendly Pros Widely using messaging app which allows video and voice calls. Nice app with emojis stickers etc. with good messaging environment Cons Personally I do not like the appearance of this software which feels something not professional Review Source AS Agata S. HR Human Resources Used the software for: 2+ years ### "Simple communication app" March 22, 2025 4.0 An application that facilitates communication, but not everyone has it Pros Simple connection with others, easy to use, Cons I’m not happy with notification and advertisement Review Source MCD MA. CELINE D. Office Engineer Civil Engineering Used the software for: 2+ years ### "A user-friendly app mostly used at work, Viber" September 24, 2024 5.0 Overall, I like Viber because it is very easy to use, it connects me to different business contacts and most especially its feature of being organized in just 1 conversation. I love how I am able to navigate file, links and media separately in the conversation. Pros I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile number (as long as the number who called also has a viber account) even though it is not registered on my contacts. So, I have the option either to just ignore the unknown number who call or answer it. Cons I like least about viber is its feature of not being able to send pictures in a group. Nothing else. Review Source MHW Myo Hlaing W. Web Developer Education Management Used the software for: 2+ years ### "Viber : My Favourite Messaging App " September 13, 2024 4.0 Pros Viber is I ever use daily for my personal and for my work. It is very easy to use and can communicate with others friends or clients all over the world with text or video, audio call. The video and audio call quality is very good. In my work environment, We have created the own sticker to make a fun in our viber group chat. Because of using end to end encryption, we don't need to worry about our conversation. Some additional features I like is : - Viber caller ID ( it shows me caller id when anonymous or spam call) - My Notes (we can take a note easily ) - Hidden chat (If you don't want to see chat , U can hidden chat) - Translate features (easily translate with one touch) Cons No other least about viber. But, when we have called by someone in our contacts or not, pop up ads are a little annoyed me. Review Source HHW Htet Htet W. QA Specialist Information Technology and Services Used the software for: 2+ years ### "Honest Review for Viber" September 1, 2024 5.0 Pros I used Viber for my daily life for my work or for my personal. When I use Viber conversation, I can feel I have more safe for my privacy because of end to end encryption. If we don't want to see chat contact, we can use hidden chat feature. It is good. My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or others. The most I like is Viber caller ID feature. Cons No, I don't have. It is the best application that I have ever use. But , I want to suggest that I think It is better if my day or my stories features include. Review Source WWS Wah Wah S. Flutter Developer Education Management Used the software for: 2+ years ### "The best messaging end to end encryption with many features " August 26, 2024 4.0 Pros I used viber for my daily routine. It is very useful and helpful for my work and conversation. We don't need to concern about the security because viber use end to end encryption. It is very good app, easy to use and pretty GUI, dark mode, My notes and video and audio call quality. The most I like feature of viber is Viber callser ID, own sticker creation and hide viber message chat. Cons Personally, I don't have any dislike about viber because I used viber daily and it help me a lot for my work and communicatio. Review Source HWN Hein Win N. Junior Java Developer Information Technology and Services Used the software for: 2+ years ### "The Best Encryption App for Messaging " August 16, 2024 4.0 Pros I used viber for my daily life. Viber has many feature that I like. All of these, i would like to tell -End to end encryption for messaging - Caller ID because I can know who are calling when the caller id option is enable. - Creating own stickers and action animation stickers - I can read knowledge things in Viber Channel. - My Notes features - Sync with Phone and Laptop Cons I don't have much about the viber. But, sometimes, ads make me annoyed. Review Source AMMS Aye Myint Myat S. Student Education Management Used the software for: 2+ years ### "Secure Messaging App " July 30, 2024 5.0 For overall my experience with Viber is excellent. I used Viber since 2014 now it is 10 years experience for me. I am still used Viber for messaging and group chat. Thank you for developing this kind of app, Viber. Pros The most I like about Viber was secured for messaging. I used to use Viber in every day to chat with groups and send files and messaging. It was easy to use and fast for messaging. So, I always choose Viber for messaging. Cons I like most of feature about Viber but nothing is perfect right. So the least I list about Viber is explore feature that one is no need for me I think. Review Source VR Verified Reviewer Customer accounting Accounting Used the software for: 2+ years ### "Credibility, transparency, realism and experience are the best evidence." May 8, 2024 5.0 In terms of comprehensiveness, the method presented, and the use that began many years ago with Viber, it is the best program in this category and quality, and I thank those who provided it to us, thank you very much. Pros What I liked most is the large number of users, and this indicates continuity, and continuity indicates the provision of greatness, and from here the genius of creation appears in this program. It has benefited everyone, especially those who have distances and circumstances that prevent them from meeting. Cons I see that it affects some devices with less capabilities, so please issue a second, lighter version suitable for these devices. Review Source AW Ayobami W. Human resources Health, Wellness and Fitness Used the software for: 2+ years ### "Try the amazing Viber today" September 27, 2023 5.0 100% I have been using Viber for over two year and it as been amazing app. Pros Viber is the best which provide free messaging, voice and video call to other Viber users. It easy for me to communicate and also to chat with multiple friends. I'm using it to share files and media in one place. Cons There is limited to the number of participants during video call and there is high consume of data for video call Review Source TS Taylor S. Freelancer Computer Software Used the software for: 6-12 months ### "The importance of using Viber" February 2, 2022 5.0 To me Viber is the best Platform for informing, photograph sharing and settling on worldwide decisions , where I can interface with my clients, companions and associates without any problem. Explanations behind Switching to Viber: Its an amicable client. In general elements are extremely alluring and helpful. Also the majority of my contact number are utilizing Viber Pros Viber is truly outstanding for giving text, call, and video call administrations and we can convey to the entire world in a split second. Calling (counting video) and texts utilizing Wifi to someone else that has Viber should be possible universally, so you don't burn through truckload of cash on worldwide information/minutes. Cons Call quality, particularly for the video isn't incredible. Calls drop a ton, and the video isn't clear or slacks a great deal of the times. Review Source Ryan P. Freelanser Computer Software Used the software for: 2+ years ### "Viber! The best app on the market, in my opinion!" May 19, 2022 5.0 Since I largely used Vibe for our regular chats with customers and friends, my entire experience with it has been great. It features a lot of emoticons, which I use in my interactions with my pals. The only need is that I have a reliable internet connection, which I generally do. It is quite advantageous to both organizations and individuals since it has a broad range of jobs and is extremely secure. It is, in my opinion, an excellent application. Without a doubt, it is a booming software. Pros I use it to communicate with my family and friends, and it also helps me with my work. For my office tasks, I'm using a single click currently. Using this platform, I may assist my coworkers with workplace concerns. Viber is used for everything, including texting the solution, voice messaging, and video instructions. It's a fantastic tool for making you feel more comfortable when communicating. 10/10 - Bravo Viber! Cons Personally, I think the product could always use more upgrades, and everything can always be enhanced and better. The only thing that might be changed and made better is customer service, which is occasionally inactive and sluggish to respond. Everything else is in order and perfect! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.