--- title: "Viber Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Viber the right Customer Communications Management solution for you? Explore 4062 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180348/Viber/reviews/" page_type: "reviews" language: "en" --- Viber 4.4 (4062) [View alternatives](https://www.capterra.com/p/180348/Viber/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Viber Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews MD MA. CELINE D Office EngineerCivil Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile number (as long as the number who called also has a viber account) even though it is not registered on my contacts.“ September 24, 2024 SM Shriya M Assistant TraineeBanking, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent.“ March 27, 2026 RI Ricardo I Self EmployedArts and Crafts, Self-employedUsed the software for: 6-12 months. “What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface.“ May 31, 2026 AV Art V ConsultantBiotechnology, 2 - 10 employeesUsed the software for: More than 2 years. “Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off.“ March 8, 2026 HW Htet Htet W QA SpecialistInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or others.“ September 1, 2024 JG Jessee G Director of MediaMedia Production, 2 - 10 employeesUsed the software for: More than 2 years. “The user interface feels cluttered with ads and promotional content that can distract from professional work.“ July 23, 2026 Mahmudul islam S Site engineerCivil Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum privacy.“ September 19, 2024 Hein Htet Z Network EngineerComputer & Network Security, 501 - 1,000 employeesUsed the software for: More than 2 years. “While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms.“ April 16, 2025 ## Showing most helpful reviews Showing 1-25 of 4062 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elisabetta M. Marketing JR Marketing and Advertising Used the software for: 1-2 years ### "Fun features and free international calls" August 4, 2026 4.0 Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting. Pros Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app. Cons The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first. Review Source Hein Htet Z. Network Engineer Computer & Network Security Used the software for: 2+ years ### "A Reliable Messaging App with Room for Improvement" April 16, 2025 5.0 t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers Pros it is free application for all user, group and other small business use Cons While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) I switched from Telegram to Viber mainly for its stronger focus on privacy and security. While Telegram offers great features, I found that Viber’s end-to-end encryption for both messages and calls provided an extra layer of protection that I valued more for personal and professional communications. Review Source AV Art V. Consultant Biotechnology Used the software for: 2+ years ### "Intrusive ads and obnoxious ringtones - NO GO" March 8, 2026 1.0 Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads & obnoxious ringtones Pros That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way Cons The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) Review Source JG Jessee G. Director of Media Media Production Used the software for: 2+ years ### "An instant communication channel" July 23, 2026 4.0 Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime. Pros Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool. Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move. Cons The user interface feels cluttered with ads and promotional content that can distract from professional work. Review Source SM Shriya M. Assistant Trainee Banking Used the software for: 1-2 years ### "Easy and Reliable for Staying Connected" March 27, 2026 4.0 Overall, my experience with Viber has been positive. It’s reliable for messaging and calling, especially with friends and family abroad. While there are occasional issues with notifications or call quality it’s a convenient and easy-to-use app for staying connected. Pros Viber is great for staying connected with friends, family and colleagues especially internationally. I love its free messaging and calls, fun stickers and easy-to-use group chat features. The app works smoothly on both mobile and desktop. Cons Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent. Some features, like backup and media management, could be more straightforward. Review Source RI Ricardo I. Self Employed Arts and Crafts Used the software for: 6-12 months ### "Available to install almost everywhere, unavailable to connect sometimes." May 31, 2026 4.0 My overall experience is fair. The messenger features and platform availability are actually nice but as I mentioned previously, the connectivity can be unreliable. Pros What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface. Cons What I least like about Viber is the not so reliable connectivity. Call quality in particular can be spotty. Review Source Soe Min H. Senior Network Engineer Computer & Network Security Used the software for: 1-2 years ### "Viber - A brick that construct people life easy and comfortable" April 10, 2025 5.0 As a daily user of Viber, in both work and personal life, Viber is a very useful, free communication app for me. I always do face time with my family, friends and my girlfriend. Good quality calls make my life much better. Thanks Viber. Pros 1) User-Friendly Interface - very easy to use 2) High-Quality Calls - Quite good quality in both audio and video calls. 3) Group Communication Tools - offer free for large group communication like company wide chat group for transportation management. Cons 1) File Sharing Limitations - file size and storage duration 2) Automatic Media Saving - which can lead to burst storage consuming. You need to make some changes in settings to avoid unnecessary storage allocation. 3) Intrusive Ads - some advertisements are very disruptive. Review Source VC Vicente C. Quality Technician Automotive Used the software for: 2+ years ### "A Secure and Versatile Messaging Experience with Viber" February 20, 2026 5.0 Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication. Pros I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN. Cons What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 6-12 months ### "Okaysh for what it does" December 11, 2025 3.0 Pros Viber was a very good piece of software years ago, while today is still working as expected, there are probably better alternatives Cons The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays Review Source VR Verified Reviewer Network Engineer Computer Networking Used the software for: 2+ years ### "A Comprehensive Communication App with Strong Privacy Features and Fun Extras" April 4, 2025 4.0 Pros \-Free Messaging and Calls -End-to-End Encryption -Group Chats and Calls Cons \-Requires Phone Number -No Native Web App for Desktop -Spam Messages Review Source Akanmu O. Supervisor Consumer Goods Used the software for: 2+ years ### "A great communication software that bridges the gap between management and their customers " July 24, 2023 5.0 The fact that Viber has saved our organization a lot of fund that would have been used on marketing and communicating our staffs and customers makes it worthwhile, easy messaging, video calling, sending all kinds of documents, and having been able to compare the data derive from other organizations to know customers wants makes viber a pleasing environment more than just a messaging app Pros First of, the interface is user friendly and with it's very capable end to end encryption which guaranteed a secured data both stored and transmitted makes this a topnotch, the video , messaging and even sending doc function comes with ease and it all works well in areas without strong internet connection. Cons We've once had issues updating and transferring of documents to another new devices but this was eventually solved by our engineer even though it delayed some important business of the day, but it happens just once and we eventually find a way around it Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) The most important thing needed by any organization is getting data on customers, and this is something you don't find on all messaging software which is embedded on Viber Review Source VJ Vershley J. IT Consultant Computer Software Used the software for: 1-2 years ### "Solid application but still needs some innovation" January 24, 2025 3.0 Overall good experience it does the job but more people tends to move to more lightweight competitors applications. Pros A lot of functionalities bundled into one app. Love the stickers and emojis. Viber has always been the best with their stickers. Cons The functionalities are all mixed up in the app which makes the app feels old app. The UI still needs some rework. Review Source SG Sagun G. Student Education Management Used the software for: I used a free trial ### "Privacy and crisp calls" January 20, 2025 5.0 I would say its on the positive side. I mostly use viber for calls which serves its purpose. The group chat never runs dry because of the unique stickers they provide and also it protects my privacy which is mostly why i use viber. so its a win for me. Pros The easy user interface and the crisp video quality of viber is what i like the most. The quality of video call is unmatched. I can easily create group chats to communicate with my friend circle. Also the self destruct timer for message in secret chats is very useful for my privacy. Cons While the video and audio are crisp, it needs a very fast internet. Also, it may not be able to perform best in older version of devices so a good device is must. Also i cannot share large files in viber which is a bit disappointing. Review Source CD Clara D. Account Director Automotive Used the software for: 1-2 years ### "Good tool that is easy to use " February 9, 2025 4.0 Good tool and easy to use. Able to add content such as photos of stickers. Pros Easy to use and nice interface. Nothing to complain about! Cons I don’t think there’s any negative aspects really. I found it easy and straightforward. Review Source PEP Pan Ei P. IT Helpdesk Education Management Used the software for: 2+ years ### "My Review of Viber" December 2, 2024 4.0 Pros I like many features about Viber but the most feature I like is backup & restore feature. Because this feature is very useful for me. I can backup my chat history to my drive and can restore easily with my new phone or tablet. Cons I don't have Cons about Viber. I think It was created for every user to connect fast & easily around the world. Review Source IH Inbal H. Manger Events Services Used the software for: 2+ years ### "Viber was the first one" December 17, 2024 5.0 For years we used only viber for international calls. We were very satisfied with the quality of calls. Pros For many years Viber was the only option to call international calls for free. It was always reliable and easy to use. Cons The only cons today is that less people use this app, mainly because of the many other options that are available today. Review Source MCD MA. CELINE D. Office Engineer Civil Engineering Used the software for: 2+ years ### "A user-friendly app mostly used at work, Viber" September 24, 2024 5.0 Overall, I like Viber because it is very easy to use, it connects me to different business contacts and most especially its feature of being organized in just 1 conversation. I love how I am able to navigate file, links and media separately in the conversation. Pros I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile number (as long as the number who called also has a viber account) even though it is not registered on my contacts. So, I have the option either to just ignore the unknown number who call or answer it. Cons I like least about viber is its feature of not being able to send pictures in a group. Nothing else. Review Source WHA Win Htet A. Project Manager Computer Software Used the software for: 2+ years ### "Viber: Reliable Free Messaging and Calling Over the Internet" October 5, 2024 5.0 I have five years experience using viber. Pros Viber is free text messaging, voice and video call over an internet connection. Cons Viber is limited customization such as themes or appearance. Review Source HHW Htet Htet W. QA Specialist Information Technology and Services Used the software for: 2+ years ### "Honest Review for Viber" September 1, 2024 5.0 Pros I used Viber for my daily life for my work or for my personal. When I use Viber conversation, I can feel I have more safe for my privacy because of end to end encryption. If we don't want to see chat contact, we can use hidden chat feature. It is good. My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or others. The most I like is Viber caller ID feature. Cons No, I don't have. It is the best application that I have ever use. But , I want to suggest that I think It is better if my day or my stories features include. Review Source WWS Wah Wah S. Flutter Developer Education Management Used the software for: 2+ years ### "The best messaging end to end encryption with many features " August 26, 2024 4.0 Pros I used viber for my daily routine. It is very useful and helpful for my work and conversation. We don't need to concern about the security because viber use end to end encryption. It is very good app, easy to use and pretty GUI, dark mode, My notes and video and audio call quality. The most I like feature of viber is Viber callser ID, own sticker creation and hide viber message chat. Cons Personally, I don't have any dislike about viber because I used viber daily and it help me a lot for my work and communicatio. Review Source Md Abu Sadek N. Executive Officer Executive Office Used the software for: 2+ years ### "Viber Provides Best Service For Business and Personal Use " October 17, 2023 5.0 Pros Personalnl, group and community communication service facilities of viber I like most. This software is so much impactful to business. Cons Limited members joining in group call is thing which I like least about viber. Review Source kD khaled D. customer service agent Business Supplies and Equipment Used the software for: 2+ years ### "A review about Viber after many years of use" December 14, 2023 4.0 the overall experince is great and smooth and I'm so greatfull to have viber on my dailly use to keeps me alive with clients and familly and help my business maintain on the right track. Pros I most like about viber the easy use and freindly interface with many helping options and features I love the managemnt feature, live chats that really help in having a smooth experience. Cons customer service sometimes take a little longer to answer Review Source TS Taylor S. Freelancer Computer Software Used the software for: 6-12 months ### "The importance of using Viber" February 2, 2022 5.0 To me Viber is the best Platform for informing, photograph sharing and settling on worldwide decisions , where I can interface with my clients, companions and associates without any problem. Explanations behind Switching to Viber: Its an amicable client. In general elements are extremely alluring and helpful. Also the majority of my contact number are utilizing Viber Pros Viber is truly outstanding for giving text, call, and video call administrations and we can convey to the entire world in a split second. Calling (counting video) and texts utilizing Wifi to someone else that has Viber should be possible universally, so you don't burn through truckload of cash on worldwide information/minutes. Cons Call quality, particularly for the video isn't incredible. Calls drop a ton, and the video isn't clear or slacks a great deal of the times. Review Source AS Alyssa S. Copywriter Marketing and Advertising Used the software for: 2+ years ### "Very useful for personal and professional communication" March 10, 2022 5.0 Overall, I think I will always be using Viber for any forms of communication. It's very convenient and also safe and secure. Pros Still the most convenient messaging app. I like how it's very easy to use and can use both in my laptop and my phone because of its backup features. The Viber community is also very engaging and enjoyable. Cons I don't really hate anything about it, but I think the capacity of photos and videos to be sent can be higher. Review Source Ryan P. Freelanser Computer Software Used the software for: 2+ years ### "Viber! The best app on the market, in my opinion!" May 19, 2022 5.0 Since I largely used Vibe for our regular chats with customers and friends, my entire experience with it has been great. It features a lot of emoticons, which I use in my interactions with my pals. The only need is that I have a reliable internet connection, which I generally do. It is quite advantageous to both organizations and individuals since it has a broad range of jobs and is extremely secure. It is, in my opinion, an excellent application. Without a doubt, it is a booming software. Pros I use it to communicate with my family and friends, and it also helps me with my work. For my office tasks, I'm using a single click currently. Using this platform, I may assist my coworkers with workplace concerns. Viber is used for everything, including texting the solution, voice messaging, and video instructions. It's a fantastic tool for making you feel more comfortable when communicating. 10/10 - Bravo Viber! Cons Personally, I think the product could always use more upgrades, and everything can always be enhanced and better. The only thing that might be changed and made better is customer service, which is occasionally inactive and sluggish to respond. Everything else is in order and perfect! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.