--- title: "Viber Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Viber the right Customer Communications Management solution for you? Explore 4064 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180348/Viber/reviews/" page_type: "reviews" language: "en" --- Viber 4.4 (4064) [View alternatives](https://www.capterra.com/p/180348/Viber/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Viber Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews Elisabetta M Marketing JRMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes.“ August 4, 2026 SM Shriya M Assistant TraineeBanking, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent.“ March 27, 2026 MD MA. CELINE D Office EngineerCivil Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile number (as long as the number who called also has a viber account) even though it is not registered on my contacts.“ September 24, 2024 JG Jessee G Director of MediaMedia Production, 2 - 10 employeesUsed the software for: More than 2 years. “The user interface feels cluttered with ads and promotional content that can distract from professional work.“ July 23, 2026 RI Ricardo I Self EmployedArts and Crafts, Self-employedUsed the software for: 6-12 months. “What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface.“ May 31, 2026 AV Art V ConsultantBiotechnology, 2 - 10 employeesUsed the software for: More than 2 years. “Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off.“ March 8, 2026 Elisabetta M Marketing JRMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country.“ August 4, 2026 Hein Htet Z Network EngineerComputer & Network Security, 501 - 1,000 employeesUsed the software for: More than 2 years. “While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms.“ April 16, 2025 ## Showing most helpful reviews Showing 1-25 of 4064 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elisabetta M. Marketing JR Marketing and Advertising Used the software for: 1-2 years ### "Fun features and free international calls" August 4, 2026 4.0 Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting. Pros Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app. Cons The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first. Review Source Hein Htet Z. Network Engineer Computer & Network Security Used the software for: 2+ years ### "A Reliable Messaging App with Room for Improvement" April 16, 2025 5.0 t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers Pros it is free application for all user, group and other small business use Cons While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) I switched from Telegram to Viber mainly for its stronger focus on privacy and security. While Telegram offers great features, I found that Viber’s end-to-end encryption for both messages and calls provided an extra layer of protection that I valued more for personal and professional communications. Review Source AV Art V. Consultant Biotechnology Used the software for: 2+ years ### "Intrusive ads and obnoxious ringtones - NO GO" March 8, 2026 1.0 Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads & obnoxious ringtones Pros That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way Cons The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) Review Source JG Jessee G. Director of Media Media Production Used the software for: 2+ years ### "An instant communication channel" July 23, 2026 4.0 Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime. Pros Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool. Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move. Cons The user interface feels cluttered with ads and promotional content that can distract from professional work. Review Source RI Ricardo I. Self Employed Arts and Crafts Used the software for: 6-12 months ### "Available to install almost everywhere, unavailable to connect sometimes." May 31, 2026 4.0 My overall experience is fair. The messenger features and platform availability are actually nice but as I mentioned previously, the connectivity can be unreliable. Pros What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface. Cons What I least like about Viber is the not so reliable connectivity. Call quality in particular can be spotty. Review Source SM Shriya M. Assistant Trainee Banking Used the software for: 1-2 years ### "Easy and Reliable for Staying Connected" March 27, 2026 4.0 Overall, my experience with Viber has been positive. It’s reliable for messaging and calling, especially with friends and family abroad. While there are occasional issues with notifications or call quality it’s a convenient and easy-to-use app for staying connected. Pros Viber is great for staying connected with friends, family and colleagues especially internationally. I love its free messaging and calls, fun stickers and easy-to-use group chat features. The app works smoothly on both mobile and desktop. Cons Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent. Some features, like backup and media management, could be more straightforward. Review Source JS Jack S. A and R Coordinator at Pulse Music Group Music Used the software for: 2+ years ### "Useful, but our team uses it less and less" August 16, 2026 4.0 Pros Voice and video calls are good quality, even with a limited internet connection, which helped me a lot while traveling abroad. The interface is simple and intuitive, easy to pick up without any training. Cons The real issue is the very low adoption in the music industry compared to WhatsApp or Telegram. The app badly lacks tools built for professional use, like calendar integrations or group statistics. Review Source Soe Min H. Senior Network Engineer Computer & Network Security Used the software for: 1-2 years ### "Viber - A brick that construct people life easy and comfortable" April 10, 2025 5.0 As a daily user of Viber, in both work and personal life, Viber is a very useful, free communication app for me. I always do face time with my family, friends and my girlfriend. Good quality calls make my life much better. Thanks Viber. Pros 1) User-Friendly Interface - very easy to use 2) High-Quality Calls - Quite good quality in both audio and video calls. 3) Group Communication Tools - offer free for large group communication like company wide chat group for transportation management. Cons 1) File Sharing Limitations - file size and storage duration 2) Automatic Media Saving - which can lead to burst storage consuming. You need to make some changes in settings to avoid unnecessary storage allocation. 3) Intrusive Ads - some advertisements are very disruptive. Review Source VC Vicente C. Quality Technician Automotive Used the software for: 2+ years ### "A Secure and Versatile Messaging Experience with Viber" February 20, 2026 5.0 Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication. Pros I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN. Cons What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 6-12 months ### "Okaysh for what it does" December 11, 2025 3.0 Pros Viber was a very good piece of software years ago, while today is still working as expected, there are probably better alternatives Cons The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays Review Source MMK Myo Min K. Web Developer Computer Software Used the software for: 2+ years ### "Viber is secure and high quality Video Call" November 13, 2024 5.0 I have over 5 years experience with viber. Pros Viber is high quality video call to other viber user and very secure. Cons If you don't use wifi or you use mobile data, you can cost for high quality video call. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) WhatsApp is use vpn to communicate to other in Myanmar. Review Source SS Sohrab S. Dentist Health, Wellness and Fitness Used the software for: I used a free trial ### "Not great now" January 6, 2025 3.0 Good concept but not very useful yet until more users get on. Pros It makes phone calls and sends messages to users of Viber. Cons Nobody has Viber so I wasn’t able to utilize it much. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Viber I didn’t. I used it for a while but then switched to Comcast for a while and now using Ooma. Review Source ZMN Zin Min N. Staff Education Management Used the software for: 2+ years ### "Viber Social Media" April 24, 2025 5.0 It is free to use communication within personally and organization. Pros Viber chat message is very simple. I'm using it since longtime ago. Cons Viber Message, call and sticker market and easy to use for free. Review Source VJ Vershley J. IT Consultant Computer Software Used the software for: 1-2 years ### "Solid application but still needs some innovation" January 24, 2025 3.0 Overall good experience it does the job but more people tends to move to more lightweight competitors applications. Pros A lot of functionalities bundled into one app. Love the stickers and emojis. Viber has always been the best with their stickers. Cons The functionalities are all mixed up in the app which makes the app feels old app. The UI still needs some rework. Review Source AS Agata S. HR Human Resources Used the software for: 2+ years ### "Simple communication app" March 22, 2025 4.0 An application that facilitates communication, but not everyone has it Pros Simple connection with others, easy to use, Cons I’m not happy with notification and advertisement Review Source KN Kiril N. Senior Developer Information Technology and Services Used the software for: 2+ years ### "Good communication app" January 11, 2025 4.0 Good for instant messaging and group chat! Pros Works perfect for instant chat and group chat. Cons After update you have to open the app once to activate the notifications. Review Source MN Mihail N. Service Engineering Computer Networking Used the software for: 2+ years ### "The best program for communication even with weak internet" December 11, 2024 5.0 I have been using the program for a long time and I wouldn't replace it with any other. Pros The best communication program. Very easy to use and functional Cons What I like least is that there are occasional ads that can't be stopped. Review Source VJ Veronica J. Accountant II Accounting Used the software for: 2+ years ### "Viber into a Comprehensive Communication Powerhouse" April 24, 2024 5.0 My overall experience with Viber has been predominantly positive and gratifying. Throughout my tenure utilizing its diverse range of features, I've encountered minimal technical difficulties, and any encountered glitches were swiftly rectified thanks to the prompt and courteous support team. One of the primary factors contributing to my enthusiasm revolves around Viber's diligent pursuit of innovation, continually updating and refining its suite of offerings to meet burgeoning user demands. From secret chats to ephemeral stories, the platform adeptly balances familiar conventions with fresh twists, keeping conversations engaging and exciting. Pros I found Viber's vibrant community aspect incredibly appealing. Extensive collections of public chat rooms, thematic channels, and interest-based discussion boards offered ample opportunities for serendipitous discoveries and meaningful connections. Participating in these communal spaces felt welcoming and inclusive, fostering a sense of belonging amongst users. In conclusion, Viber's emphasis on privacy, versatile content handling, convenient secret chats, cross-platform availability, and strong community components converged harmoniously to produce a compelling and well-rounded communication solution. Cons Although Viber supports numerous regional languages, occasional inconsistencies in translations have surfaced, resulting in instances where phrases or idioms lose their intended meaning. Investing greater resources in rigorous linguistic verification will help preserve cultural nuances and prevent misunderstandings arising from imperfect translations. Review Source VR Verified Reviewer Customer Service & Support Executive Office Used the software for: 2+ years ### "Viber: Best For Communication" October 9, 2023 5.0 Pros The audio, video, image, and word file sharing facilities of Viber is most impactful. Cons Repeated advertisements are irritating. The authority should be concerned about it. Review Source MMI Malith Madhawa I. Chairman and Managing Director Management Consulting Used the software for: 2+ years ### "Crystal Clear Sound and Video" September 7, 2019 5.0 Well, I daily use Viber to contact my staff instantly. It is economical for a business owner like me to set up a proper communication system through Viber. The important thing is it is not only the phone, but I use it on the desktop and laptop computers as well. In addition, I often do video meetings and conference calls with my staff through Viber. It is easier to handle and manage than conventional projectors and meeting tables. It saves me and my staff travelling time and cost. At last but not least, most of the time, I use Viber to transfer documents and photographs instantly. It is far better than logging into my e-mail account, feeding the password, letting the browser load etc. Pros The quality of the sound of the call is amazing. It is perfectly clear and I do not have to beg the caller to repeat what he said again unlike other similar applications. Additionally, it automatically adjust the background noise level (I think, I am not an expert) to crystalize the voice of the caller. It is a really a useful point when you travel around while speaking through Viber. Then again, the video calls, superb quality and it makes you feel that you are really speaking to your partner in the other end face to face. It might depend on the speed of your internet connection and phone, but Viber is far better than other similar apps. No network or application errors and no frequent annoying updates to waste our time. That gives us peace of mind when we use it daily. Finally yet importantly, instant messages, stickers, voice messages and video messages makes your life happy and relaxed with your loved ones. Cons Well, the only problem I faced with Viber was that it was not working when I was in Oman. This was mainly because the countries telecommunication authority had blocked Viber according to country's law and to encourage people to use paid telecommunication methods rather than free apps like Viber. Anyway, Viber has nothing to do with it. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Far better than WhatsApp and user friendly Review Source MC Mirza C. Review Construction Used the software for: 2+ years ### "Viber review (Everything that common user should know)" April 2, 2021 5.0 Viber in my case is mostly used in private and business occasions. Making business deals with other companies and people have been successfully done with this app, which is the main reason why I like it and use it in my daily working routine. Fast sharing of any documents, files and photos is very important to me and that is exactly what this app gives me and allows me to do. I highly recommend it to people who are dealing with any kind of business that requires communication with others! Pros So, let's begin, the best thing about Viber is that it is absolutely free to download and use. Free talking, chatting and video calling application! Who doesn't need one, right? It doesn't matter if you are Android, iOS, BlackBerry or Windows user only thing that you need to do is install the app and connect your phone number with Viber app. After that you should get SMS verification code and basically that is it you are registered and free to use the application, for your calls, messages and much more! It is very reliable app for transferring any kind of files, documents, photos (the quality of photo always stays high), videos etc...The quality of video calls is excellent if you comparing it to other similar apps it is definitely great, probably in top 10 apps if you ask me. Group messaging, chatting and group video calls are very fast and responsive without any mixing voices when people talk . One of my favorite thing is that it is really reliable and private app if you ask me, they have really good privacy policy, which is very important thing for most of the people because everyone loves their privacy. They have cool emojis and sticker for all folks out there who love sending them for fun and laughs, you won't be disappointed in their collection I promise! Just like you won't be disappointed in Viber app and all things that is has to offer, try it out and see for yourself, you have nothing to lose only to gain! Cons Personally for me the product could always use some updates and everything always can be improved and better, but with Viber their is not much that you can do, so this should be just enough for most of the users. The only thing that could be a little bit improved and better is costumer support which is sometimes not that active and has a slow response. Everything else just fine! Review Source VR Verified Reviewer Director Consumer Services Used the software for: 1-2 years ### "Viber sends our group positive vibes!" March 3, 2022 5.0 Pros \-Ease of use -Cost -Communication management -Effective application Cons \-Customer Service isn’t the best, but at the end of the day, the product is good enough that not much is needed. Review Source EB Evan B. Digital Marketing and social media reviewer Marketing and Advertising Used the software for: 1-2 years ### "My honest opinion about Viber (User for 3 years)" March 15, 2022 5.0 My whole involvement in Energy has been positive, since I for the most part used it for our ordinary discussions with clients and companions. It has an enormous number of emojis, that I use in discussions with my companions. The main need is that I have a strong wireless association, which I generally have. It is unquestionably useful for the two organizations and individuals since it has a wide assortment of jobs and is very secure. It is, in my view, a great application. I've been utilizing it less as of late on the grounds that there are other, more well known programs. It is, in actuality, a rising programming. Pros Viber enjoys a few benefits, for example, various capacities to draw in and keep up with, continuous talks, calls, and video calls, correspondence cryptography, expanded degrees of classification and assurance, determinations to customize visits, a wide scope of emoticons and gifts, networks with an interminable number of respondents, and an assortment of gathering director choices. Viber's guidelines are not confined; they are very open. Cons We can't restrict a call from an undesired or obscure client on the grounds that Viber might not have a promotion hindering component. Unfortunate Web or 3G association strength corrupts sound quality. We can't involve Viber without the requirement for a Wi - fi availability, and we can contact people who have enlisted on Viber; there is no choice to dial landline numbers. When you register, it quickly tells you of who has your telephone number. Video conferencing isn't quite so powerful as different applications. The got information or photos are right away saved and kept in our telephone's stockpiling. Review Source VR Verified Reviewer Master of ecology Environmental Services Used the software for: 2+ years ### "Experience with Viber..." April 26, 2022 4.0 Overall this a great app. It' easy to use, you can send pictures, voicemails, links. The quality of stickers and emojy's is great. Pros It's free and easy to use. All you need is an internet connection and your free to go. Cons The fact the the internet connection sometimes breaks can be frustrating. This sometimes ocures during a call so you may need to call people again. Review Source ZS Zatoorr S. Freelancer Program Development Used the software for: 6-12 months ### "Viber Review" July 24, 2022 5.0 She was very beautiful. I met a new friend in my life Pros Uses user and password: Viber depends only on the phone number. Free and unlimited voice, video and text calls. economic characteristics. Viber application for its users, opportunities to provide calls, calls to phones Cons The quality of the connection to the Wi-Fi network or the third generation of the third generation. What you want to buy from free download site. Viber app is not available for phone models including Nokia, Symbian Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.