# Page 5 | Viber Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Viber the right Customer Communications Management solution for you? Explore 4060 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180348/Viber/reviews --- Viber 4.4 (4060) [View alternatives](https://www.capterra.com/p/180348/Viber/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Viber ## Showing most helpful reviews Showing 101-125 of 4060 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lourdes Bernadette D. Fraud Analyst Financial Services Used the software for: 2+ years ### "The best messaging App I had ever used" February 11, 2021 5.0 I had used Viber since 2013, and I have seen all the themes, upgrades and changing of viber. It has been my best voice and chat app I used for my friends, clients, and family. It’s is very easy and friendly user. There are changes that I did not like but overall I can still say that it’s been the best app I can recommend to anyone. It’s a very convenient to use Viber out where you can call outside of your country to call cellphone number all over the world, and it’s so cheap comparing to skype or other messaging app. Pros The thing I love with Viber is that almost everyone I know is been using this, from the year 2013, until now, we have been using this for our groups, from work, family and friends. I had been loving their new feature where you can create your own sticker, and it can also be available for public use. This app has been most secured app for messaging that I had used, I can compare this to other app I had used, and this is the only app that I downloaded for my computer. I can attest that I’ve used this app for communication for the past year and it’s the most reliable messenger ever. I loved the feature where I can also verify the person in my contacts using this app, and also it made it so easy for the user to change phone number without deleting the old file from your old account. Cons I think Viber had deleted their feature where you can download the files from the app and you can send it to your email. The way I can save the file to my email, and it will come to a excel format. It was very convenient before, but now I cannot see that this feature is still available for viber. And another thing I don’t like about Viber is when we use conference call, we cannot see all videos of the participant, unlike Zoom or Facebook. But nevertheless, I been liking the quality of Viber since the year I been using it. Review Source AS Alyssa S. Copywriter Marketing and Advertising Used the software for: 2+ years ### "Very useful for personal and professional communication" March 10, 2022 5.0 Overall, I think I will always be using Viber for any forms of communication. It's very convenient and also safe and secure. Pros Still the most convenient messaging app. I like how it's very easy to use and can use both in my laptop and my phone because of its backup features. The Viber community is also very engaging and enjoyable. Cons I don't really hate anything about it, but I think the capacity of photos and videos to be sent can be higher. Review Source SS Sotir S. Student Computer Software Used the software for: 2+ years ### "Is Viber a great app ?" March 16, 2022 5.0 Overall Viber is a great way to connect with anyone from all over the world. You can text, call, video chat, and when someone sends pictures and videos you don't even have to open the chat, they automatically save them to your device. This is really cool! Also, the best thing about Viber is that it's absolutely free. If you need a way to connect with your friends, family, colleagues, Viber definitely won't disappoint you. Pros The most important feature on Viber for me is the Group Management feature. It is very easy to connect and engage in a discussion with the people that you want. The Group Management system is spot on. You can easily navigate through all the sent information that Viber filters in sections: Files, Links, Gifs, and Media. Let's say you find a picture in the Media section, and you want to see what comments have been made for that specific picture, you'll think that you have to scroll until you find the necessary part of the chat, but NOO! You simply click on the picture and choose the option "Show in conversation", and it takes you to that part of the chat when the picture was sent. I simply love this option, as it has saved me tons of my time. Cons I think the Viber App can drastically improve its performance and speed for PCs. When I open Viber on my PC it takes quite some time to refresh all the new conversations. I even have to open that specific chat that I want in order for it to refresh after a while. This is very time-consuming and my opinion is that Viber should solve this problem. Review Source JVR Jaime Valeriano R. Education Student Education Management Used the software for: 2+ years ### "A Review about Viber on a Perspective of a University Education Student" November 9, 2022 5.0 Overall, I am able to use Viber the way I want to. It is helpful whenever I have to chat with my classmates for a group project or whenever collaboration is needed. I do not experience any struggles or circumstances when it comes to connecting with them, either through text chat, voice call, or video chat.My favorite part also in Viber is that whenever I send pictures to my friends or classmates, the application can still maintain the quality of the photos.Nevertheless, I enjoyed Viber even though there are not that many options when it comes to personalization. Pros What I like most about Viber is that it's easy to create a group or community as long as the people are already in the contacts of the user who wants to add them. There are times when there are many groups and it is confusing to find important things, but using the search button will make it easier.Chatting or messaging is also easy in Viber as long as the user has a data connection signal or Wi-Fi. It can be used on a mobile phone, a tablet, a laptop, or a personal computer.  Cons What I like the least about Viber is the lack of options to customize the appearance of the application. There are only 3 themes, which are classic, dark blue, and black. There are only 3 options, but the last two are helpful if the users are not comfortable looking at a too-bright screen. Also, the backgrounds are only a few, and there is no option for the users to upload their own pictures to use as backgrounds. Review Source VR Verified Reviewer Master of ecology Environmental Services Used the software for: 2+ years ### "Experience with Viber..." April 26, 2022 4.0 Overall this a great app. It' easy to use, you can send pictures, voicemails, links. The quality of stickers and emojy's is great. Pros It's free and easy to use. All you need is an internet connection and your free to go. Cons The fact the the internet connection sometimes breaks can be frustrating. This sometimes ocures during a call so you may need to call people again. Review Source el mahdi M. office assistant Information Services Used the software for: 2+ years ### "Free communication with the world" August 15, 2022 4.0 In general, Viber is an excellent program that is developing slowly and will be in good condition in the future by working more on some details such as design and quality of services Pros Viber is an excellent and easy-to-use program that has many features such as: - All versions are free, easy to use - Good call quality, fast response Cons I don't like some details, for example: - The phone app sometimes stops - The mobile application and the computer program have a simple and unattractive interface - Unwanted calls cannot be blocked Reason for choosing Viber Free and easy to use Review Source CAF Carol Ann F. Department Manager Food & Beverages Used the software for: 2+ years ### "Viber - the best way to convey message in any platforms" May 6, 2024 5.0 Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat, feedbacks , contents and many more. Power of Connectivity . Pros Viber has a unique user friendly interface that so easy to use and navigate. Very useful in top notch communication especially in a group/ or organization that needs an timely updates on the operations. And cute stickers to send with your friends, family and love ones. Cons When we have to use it a large scale / group, since it only have a limited number of people who can join. Sometimes network issue so it interferes with the quality of the call. Review Source Alejandro R. Environmental engineer Environmental Services Used the software for: 2+ years ### "Viber" January 22, 2022 5.0 My experience with Viber has been excellent in every way, it does not present any type of failure, as long as you have a good internet signal. It is very useful for companies and individuals, because it has a large number of functions and is very secure. In my opinion it is an excellent application. For some time I have used it less, because there are other more popular applications. Without a doubt, it is a high-quality application. Pros Viber has many advantages, for example, diversity of functions to retain customers, chats, calls and video calls in real time, communication encryption, high levels of security and privacy, options to customize chats, a variety of emoticons and gifts, communities unlimited number of participants, variety of options for group administrators. Viber's policies are quite open, they are not restrictive. Cons The only disadvantage that I find to Viber and in my opinion it is quite important, is that it is not as well known and used as other messaging applications. Review Source VR Verified Reviewer Lawyer Law Practice Used the software for: 2+ years ### "Excellent service with minor issues " February 21, 2022 5.0 Great! Very satisfied with the service. The groups' functionalities work best as compared with competition apps. Pros The product is very easy to use, incl. for business. Very fast service, virtually no downtimes, media is super easily transferred (photo & video). Cons The button for 'Like' is only the 'heart'. Perhaps a 'like' button/'thumbs up' would be better. The 'love' button could be confusing sometimes. The search option does not work good in the mobile app - you cannot easily find what you are searching for, especially in old conversations loaded with a lot of info. It would be great to have the option to transfer your current conversation history from the desktop app to the mobile app and vice versa. Only as an option - if someone does not want to use it for privacy reasons, she/he could easily opt-out with a button. Please change the emoticon button. Now it resembles a little cute animal (cat or bear perhaps) and this is not intuitive. Please insert a direct reply/comment button in the mobile app. Searching for a contact might be bettered. The sync between the contact list build in the phone and the contacts on Viber is not good (I am using a Huawei phone). When searching for a contact on Viber (of a person who I know is on my phone's contact list) I often cannot find her/him on the Viber contact list, sometimes even when I copy and paste the phone number. Review Source MMI Malith Madhawa I. Chairman and Managing Director Management Consulting Used the software for: 2+ years ### "Crystal Clear Sound and Video" September 7, 2019 5.0 Well, I daily use Viber to contact my staff instantly. It is economical for a business owner like me to set up a proper communication system through Viber. The important thing is it is not only the phone, but I use it on the desktop and laptop computers as well. In addition, I often do video meetings and conference calls with my staff through Viber. It is easier to handle and manage than conventional projectors and meeting tables. It saves me and my staff travelling time and cost. At last but not least, most of the time, I use Viber to transfer documents and photographs instantly. It is far better than logging into my e-mail account, feeding the password, letting the browser load etc. Pros The quality of the sound of the call is amazing. It is perfectly clear and I do not have to beg the caller to repeat what he said again unlike other similar applications. Additionally, it automatically adjust the background noise level (I think, I am not an expert) to crystalize the voice of the caller. It is a really a useful point when you travel around while speaking through Viber. Then again, the video calls, superb quality and it makes you feel that you are really speaking to your partner in the other end face to face. It might depend on the speed of your internet connection and phone, but Viber is far better than other similar apps. No network or application errors and no frequent annoying updates to waste our time. That gives us peace of mind when we use it daily. Finally yet importantly, instant messages, stickers, voice messages and video messages makes your life happy and relaxed with your loved ones. Cons Well, the only problem I faced with Viber was that it was not working when I was in Oman. This was mainly because the countries telecommunication authority had blocked Viber according to country's law and to encourage people to use paid telecommunication methods rather than free apps like Viber. Anyway, Viber has nothing to do with it. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Far better than WhatsApp and user friendly Review Source NM Nasir M. Senior Relationship Manager - Investment Banking Banking Used the software for: 6-12 months ### "My Viber Experience" August 2, 2022 5.0 Pros Its free to use. Easy downloaded from play store. Its compatible with different operating systems. Viber is not only a modern tool of communication but it also gives an entertaining touch to its users as user can share photos and videos on this software. If a user cellular network is not available then one can use this app for audio and video calls by using wifi internet. Cons Viber needs to be updated with the latest technological developments. It should provide a better video quality to users. The product team needs to introduce more customized solutions to different groups of society. Further, this product should be more visible in different platforms and company needs to pay a bit more attention to the product advertisement. Review Source Sheik Rajon B. Manager Food & Beverages Used the software for: 2+ years ### "The most desired and dominant application." February 13, 2023 5.0 This affordable, user-friendly program is useful for all purposes. I needed a tool to manage my team and clients so that I could do my job better, and I can confidently tell that Viber meets all of your requirements. There are no issues with management or privacy when using this application, and you can have important people over to discuss how to improve your work. Viber is the answer if you're seeking for a solution to manage and interact with your workforce. Pros With its user-friendly layout, this low-cost application is surprisingly simple to use. I have no trouble creating and managing numerous channels. Making forums and debates facilitates my productive work. Additionally, even in remote locations, I could easily get in touch with my coworkers, which is seldom ever achievable with other tools. This application makes it easy to transmit attachments and other data, make audio and video calls, and send audio messages. Cons A truly remarkable app. I virtually ever encounter issues with this application. Review Source VR Verified Reviewer Freelancer Computer Software Used the software for: 6-12 months ### "Viber Reviews" February 3, 2022 5.0 Generally: To me Viber is the best Platform for informing, photograph sharing and settling on worldwide decisions , where I can interface with my clients, companions and associates without any problem. Purposes behind Switching to Viber: Its an agreeable client. Generally includes are very appealing and helpful. What's more the greater part of my contact number are utilizing Viber . Pros There is investigate include which is truly great to have. It have truly adorable stickers which is truly enjoyable to utilize. I like that it associates with contacts in your telephone - and depend on those #s. This is a great things when you are speaking with individuals further away, as across the world. Cons You can't obstruct calls from obscure clients , I think this choice is vital. I disdain it when there is terrible WiFi or versatile information signal since vibers' quality gets awful a bit and slow. This wound up losing to other interpersonal organizations that have no restrictions on the call, regardless of whether you hang up you can continue the call. Review Source Ryan K. Senior Software Engineer Oil & Energy Used the software for: 2+ years ### "This program becomes a fundamental part of my work." September 29, 2022 5.0 This program becomes a fundamental part of my work, since it is the number one space where I can meet with my clients and co-workers and live a rewarding experience in each of the calls we make through this means, the technology offered by this program allows us to have a totally clear image and audio that are a plus for the interaction with all our clients, in order to achieve the objective of developing our businesses with the help of Viber, I have been operating with this program for a long time and I can say that I am more and more connected to my agenda because of the speed with which this program runs as well as how easy it is for me to use it. Pros This application is really useful, once you have Viber installed, the ease with which you can be in constant communication with each of your contacts is very cool and is implemented naturally with the way I work, this program provides me with a direct solution for share my ideas at every moment of the day with the help of a very intuitive interface that in each of its updates manages to achieve a better methodology with which I can manipulate it and that the quality with which the messages reach their destination is respected and calls that I make daily with the help of this program, as well as constantly improving the visual quality in each of the video calls for the safety and comfort of each of the users who operate with this application. Cons The unfortunate thing about this program is the little projection and presence in the market, there are very few people who know the possibilities and potential of this program, that is why it is difficult for us that other co-workers use this program to be coordinated and connected, as well as convene conferences with new clients who have never operated with this program, as well as we have noticed that it is not compatible with all the systems that we have tested within the company. Review Source VR Verified Reviewer Public Relations Logistics and Supply Chain Used the software for: 2+ years ### "More than wonderful application " January 30, 2023 4.0 I have been using the Viber application for more than 5 years, making my communication with corporate clients all over the world easier , in addition to exchanging files and executive formats through it, while ensuring the security of the conversation. Pros My use of the Viber program greatly affected the nature of my work, as it made my communication with customers , whether a text conversation or a video call, easier , in addition to enjoying the application in an attractive way that helps to work on it . Cons Addition some new updates to the backgrounds of the conversation, in addition to increasing the quality of communication when the signal is almost weak . Review Source Adji Maloum M. Agent de liaison Telecommunications Used the software for: 2+ years ### "Deep' Network" January 16, 2023 5.0 C'est le premier logiciel gratuit que j'ai eu a utiliser et jusu'ici je continue à le faire car c'est simple et ces fonctionnalités sont traditionnelles. Pros La fluidité dans les appels, pas de saturation et simple et instantané. Il suffit de s'inscrire et on à le monde connecté à nous. Aussi c'est le premier logiciel a proposer les fonctionnalités qui se trouve chez les autres réseaux. Cons Connu mais peu utiliser et ce la rend moins attractive. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Reason for choosing Viber Ses fonctionnalités sont traditionnelles Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Question de mode. Review Source Esad S. Regional Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "A top choice for messaging and calls" December 22, 2022 5.0 I've been using Viber for a very long time, and it has become my go-to messaging and calling app. The platform is easy to use, with a clean and user-friendly interface, and offers a wide range of features for messaging, voice and video calls, and file sharing. The ability to use Viber on multiple devices has been especially convenient for me. The platform's encryption and privacy features have also given me a piece of mind when talking to my friends and colleagues. Pros The ability to use Viber on multiple devices, including my phone and laptop, has been very convenient for me. The platform's encryption and privacy features have also given me peace of mind when communicating with friends and colleagues. Overall, I find Viber to be reliable and feature-rich messaging and calling app. Cons Viber is cloud-based solution, which means it requires an internet connection to function. Not being able to access it at all times, especially when out of internet reach, is not optimal. Besides, it would be beneficial to add an incognito mode so that not everyone knows when you are online. Review Source Dr Khawaja A. Ceo Management Consulting Used the software for: 2+ years ### "Viber, Next King of Communication" August 21, 2022 5.0 Viber helps me a lot in managing my day to day conversation with my team mates working under me, file sharing and live meetings always helps me a lot when i am travelling around. Pros Very easy to use, manage groups, file sharing, free calls and messages, live meetings Cons Live location feature must be updated, some time messages stuck due to poor internet connection and even after connection gets better that message retrieve very late Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Live meetings, Large number of participants in groups, discussion forums Review Source EB Evan B. Digital Marketing and social media reviewer Marketing and Advertising Used the software for: 1-2 years ### "My honest opinion about Viber (User for 3 years)" March 15, 2022 5.0 My whole involvement in Energy has been positive, since I for the most part used it for our ordinary discussions with clients and companions. It has an enormous number of emojis, that I use in discussions with my companions. The main need is that I have a strong wireless association, which I generally have. It is unquestionably useful for the two organizations and individuals since it has a wide assortment of jobs and is very secure. It is, in my view, a great application. I've been utilizing it less as of late on the grounds that there are other, more well known programs. It is, in actuality, a rising programming. Pros Viber enjoys a few benefits, for example, various capacities to draw in and keep up with, continuous talks, calls, and video calls, correspondence cryptography, expanded degrees of classification and assurance, determinations to customize visits, a wide scope of emoticons and gifts, networks with an interminable number of respondents, and an assortment of gathering director choices. Viber's guidelines are not confined; they are very open. Cons We can't restrict a call from an undesired or obscure client on the grounds that Viber might not have a promotion hindering component. Unfortunate Web or 3G association strength corrupts sound quality. We can't involve Viber without the requirement for a Wi - fi availability, and we can contact people who have enlisted on Viber; there is no choice to dial landline numbers. When you register, it quickly tells you of who has your telephone number. Video conferencing isn't quite so powerful as different applications. The got information or photos are right away saved and kept in our telephone's stockpiling. Review Source DM Darby M. Project Manager Computer Software Used the software for: 2+ years ### "Viber across continents " May 21, 2022 5.0 In general, my last two years have been fantastic. I've used comparable products before, and Viber pleasantly surprised me. My office and I have been using this software for all forms of data and communication between our offices and sister companies in other states and even nations. When it comes to having a second line of communication, I strongly suggest Viber over any of the other platforms currently available. Pros I prefer and our company uses the messaging feature/group messaging or batch messaging the most. Having the ability to attach and forward an email or video has been instrumental when solving complex issues across the globe. Cons Although popular in Eastern Europe where we do a lot of business our few customers in Asia have been steering towards other app's. I would have appreciated a stronger marketing campaign in that region of the world as many of todays software and hardware needs are generated there. Reason for choosing Viber Vibers popularity in Eastern Europe was the driving factor for our customers in Bulgaria. Review Source Mara Lyka A. Chemical Technician Environmental Services Used the software for: 2+ years ### "Simple yet the best and creative app" July 30, 2022 5.0 Pros The app is exceptionally smooth and the visuals are fabulous. You'll be easily add photographs, recordings, include videos, and so on with just one click. Cons There is nothing to be unhappy about. Overall, we have had a fantastic experience, and the Viber app has been incredibly helpful and I will recommend it to others to try this amazing app. Review Source Eugenio Y. Freelancer Computer Software Used the software for: 2+ years ### "Honest review about Viber (3 1/2 years of experience)" March 2, 2022 5.0 My entire experience with Vibe has been positive, since I mostly utilized it for our everyday conversations with clients and friends. It has a large number of emoticons, that I use in conversations with my friends. The only need is that I have a solid wifi connection, which I usually have. It is incredibly beneficial for both businesses and people since it has a wide variety of roles and is quite secure. It is, in my view, a wonderful application. I've been using it less recently because there are other, more popular programs. It is, without a doubt, a rising software. Pros Viber has several advantages, such as a number of functions to attract and maintain, real-time chats, calls, and video calls, communication cryptography, increased levels of confidentiality and protection, selections to personalize chats, a wide range of emojis and gifts, communities with an endless number of respondents, and a variety of group administrator options. Viber's standards are not restricted; they are extremely open. Cons We can't ban a call from an undesired or unknown user because Viber may not have an ad blocking feature. Poor Internet or 3G connection strength degrades sound quality. We cannot use Viber without the need for a Wi - fi connectivity, and we can only contact individuals who have registered on Viber; there is no option to dial landline numbers. Once you register, it instantly tells you of who has your phone number. Video conferencing is not as effective as other applications. The received data or photographs are instantly saved and kept in our phone's storage. Review Source Ahmed A. AML Analyst Consumer Goods Used the software for: 6-12 months ### "One of the best encrypted communication tools" December 29, 2021 5.0 My overall experience is great it gives a unique experiment in chatting and Messaging beside alot of funny games can be shared with my friends and various communities and groups can be created with different emotions and emojis styles Pros The best in viber that it's not only for chatting and texting ,it can be also integrated in another apps as a collaboration and communication tool beside it gives free VOIP services with clear sound with no metallic voices Cons I didn't found any issue in viber as it working great but it need more advertising so it will be used widely with a bigger number of customers Review Source BR Badr R. Sales support customers International Affairs Used the software for: 2+ years ### "The best apps to use for communicate with people from around the world " June 7, 2022 5.0 I realized that the site is beautiful and has sophisticated content that everyone looks forward to, including job interviews, and articles, both purposeful and educational, and leaves you no room for doubt that it is the best application in terms of conversation, receiving messages, and responding to them. Pros I liked that it is easy to use, smooth, can be easily understood by all beginners, not complicated, and keeps all your personal information, never share it with others and most importantly it is safe, Cons The tutorial to use is very important to keep All what you need to know about the software before used I liked that it is easy to use, smooth, can be easily understood by all beginners, not complicated, and keeps all your personal information, never share it with others and most importantly it is safe, Review Source MA Mohammad A. Software developer Computer Software Used the software for: 2+ years ### "Viber is your communication tool with the world." March 17, 2023 5.0 Its great, we use it for communication (personal and business), it is doing a great job and you can always rely on it as a way of safe communication. Pros Very simple to use, support is great. It has proven that it does a lot of development and updates to viber and it worked very well at the time of the pandemic where no disconnection happened. Cons It requires more marketing. Not so many people uses it and we face an issue in people downloading it on their mobile phones. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Viber Viber is easier to use than Skype which requires no support to work, skype does not have what Viber has. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) They keep on changing their styles and their rules and regulations and this is something that we do not like. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.