# Page 6 | Viber Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Viber the right Customer Communications Management solution for you? Explore 4060 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180348/Viber/reviews --- Viber 4.4 (4060) [View alternatives](https://www.capterra.com/p/180348/Viber/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Viber ## Showing most helpful reviews Showing 126-150 of 4060 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VK Viktor K. Senior Network Engineer Wholesale Used the software for: 2+ years ### "Easy Messaging and Calls" July 28, 2023 5.0 Viber allows users to send messages and make voice or video calls to other Viber users for free, using Wi-Fi or mobile data, a cost-effective way to communicate with friends and family and business associates. Viber implements end-to-end encryption for its messages, ensuring that conversations remain private and secure between the sender and receiver. Users have the flexibility to customize notification settings, allowing them to mute conversations or control the types of alerts they receive. Viber is available on various platforms, including Android, iOS, Windows, and macOS, enabling users to access their chats and conversations from multiple devices seamlessly. Users can create and participate in group chats with friends, family, or colleagues, making it convenient for group discussions and planning events. Pros High prevalence of the application among business and private users in my region. You can conduct polls in group chats or individual conversations by manually asking questions and having participants respond with their answers. Allows you to hide certain conversations behind a PIN or password, which provides an extra layer of privacy to sensitive conversations. Synchronization on different devices. Cons The fact that when I try to make a call with a person who is not online, I still get a signal as if the person I am calling is ringing. It misleads me that the person will not answer my call. Review Source VR Verified Reviewer Digital Creator Information Technology and Services Used the software for: 2+ years ### "It is good and easy to use." August 2, 2023 5.0 For the many years of experience viber, I am really happy with the service. Viber is very good for any type of communication like text messaging, audio call and video ccalling. For friends and Family communication viber is very important and helpful apps. Pros Its provide easy, fast and free way for people all around the world to get in touch. Cons I am not to much happy with the video call quality of viber. Although it is really extremely good for text messaging. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Because viber rate and service is better than whatsApp. Review Source VR Verified Reviewer Director Consumer Services Used the software for: 1-2 years ### "Viber sends our group positive vibes!" March 3, 2022 5.0 Pros \-Ease of use -Cost -Communication management -Effective application Cons \-Customer Service isn’t the best, but at the end of the day, the product is good enough that not much is needed. Review Source sK shikhar K. review writing Hospitality Used the software for: 2+ years ### "Viber a secure community" March 9, 2022 5.0 Viber has always been a great medium for communication for me and all the users i have known. we have our privacy and feel secure to use our personal aspects. its fast and dont need high network connection. We can find maximum of my friends, family, educational group and health care services personnel which has been very beneficial for me as per i have to take sessions with my psychotherapist. it has really help me in easy way on the period of lockdown too i could get my sessions via Viber which was good then Zoom and anyother applications. i personally love this product even i have been banned to use for now. Pros Viber allows you to express yourself through core features such as text messages, stickers, photos, videos and doodles, games, group chats and locations. The app also makes free HD-quality phone and video calls. ... We're not a “one and done” platform where you send a message and the experience ends. we can use viber for business too for creating a business group. educational groups also can be made so all students of a class can be in same place where teachers can relay their messages at once and share important materials for the studies like pdf etc. its now has been not only for social communication but also a great place where we can conduct our different meetings and groups for business, health care, therapies and educational sectors. Cons Everthing so far is good. But i had a issue of getting banned from using my Viber account as my number was claimed as spam as for viber notification which was not really true. My account got deactivated and i could not activate till now. I tried different customer service methods but i haven't got any solutions yet and i personally feel customer service is quite weak as per my problem showed. Serious consideration should be show in this issue so users who have been in this problem without their 0 fault could feel good to be back to Viber. Review Source DC Dana C. Manager Automotive Used the software for: 1-2 years ### "It's Worth The Download!" March 22, 2022 4.0 My experience with Viber so far has been great. I am able to call internationally without spending tons of $ and that allows me to reach out to a broad range of customers. Pros I love that Viber protects my personal data and messages from being accessible to a third party. They encrypt it before its sent! I don't have to stress over where my information is shared! I also like how easy it is to use Viber! I have trouble sometimes navigating a new app but I felt relieved when I saw how easy it was! One more thing... being able to text and call INTERNATIONALLY as much as I want without using ANY minutes or paying ridiculous fees. This app is my new go-to messaging app for sure!! Cons The only thing I don't necessarily like about viber is its lack of advertising. I have never, not once, seen a ad for Viber. My friend actually told me about it & thats how I was introduced. I just wish more people knew about it cus it is great. Review Source AE Amr E. Freelancer Computer Software Used the software for: 1-2 years ### "Very Simple Review for Viber" June 5, 2022 5.0 Viber is a really helpful app that you can use daily as your own communication method between you and family or even for your work . Prices on Viber are not very high so it is a good solution for you. The best feature i like is the clear HD video calling experience when you have good internet connection , but as well some countries prohibit voice and video chat from Viber services. Pros Viber allows its users to communicate with other users who have the same software all over the world for free. Viber has interface that allows you to share files and documents in an easy way, as well other features that you can benifit from them . Viber has a highly secure interface that will keep you safe from security threats. Transferring video calls between a computer and a smartphone is possible. Cons Placed advertisements can be one of the cons as it may annoy you during your own chatting experience. Unknown callers cannot be blocked in addiction to that some countries prohibit voice and video chat. When your internet connection is not the best , you will face a problem with video call quality. Review Source VR Verified Reviewer Product Manager Medical Devices Used the software for: 2+ years ### "Viber" September 3, 2021 5.0 Its the essential communication app for business, school or even home. Pros Nice user interface, easy to use for communication, you can easily create groups to share file, communicate and interact. can be use for both business and personal.it also have Notes used for reminding your self of the task or event. You have an option to add all of your contact on your phone to your viber. Cons Its not universally used. Meaning in other countries preferred other communication app than to use viber. it lacks the social media platform to make it more interacting. no one connects their social media account with their viber account so that they have other option to communicate. posting your viber account in social media means you are showing your personal number to others. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Reason for choosing Viber Although they have similar interface and overall function is basically the same. I preferred to use Viber. i can access my account whether on my Smart Phone or my laptop. it is also easy to setup your account if you decided to buy a new phone or install the software on a new laptop/desktop. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) it is more convenient to use. I like the overall feature and i lot of my contacts use viber. Review Source JNC Jesus Nima C. HR Supervisor Dairy Used the software for: 2+ years ### "Nima's Viber Review" October 5, 2023 5.0 We were able to easily solve our communication problems with our clients and partners. Through viber we can easily send messages, files and images necessary for reporting. Pros What I like most about viber is that the resolution of images doesn't downgrade when sent and downloaded from the app. Not like most apps, the image or file's resolution gets downgraded. Also, what's new in viber is that it has caller ID for calls which are unregistered number in my phone. Cons It keeps notifying about news of certain banks or any affiliated online shops I have visited or has an account with. Review Source WH Wael H. Freelancer Computer Software Used the software for: 2+ years ### "A Very Simple Review for Viber" June 28, 2022 5.0 It's a great tool for meetings, information exchange, and communication. Giving it a try will certainly save you time because it is free. My experience has been fairly good all around. Viber is an excellent messaging app with lots of fun features. It enables me to create groups via which I may communicate with my friends. The emojis on Viber are also really cute. Pros Users of Viber can make free international calls to other users of the same software anywhere in the globe. Additionally, Viber provides a service that WhatsApp, LINE, and WeChat do not: it can connect to landlines and mobile phones for a price. The program offers more functionality than other texting apps like WhatsApp, I'll say that last. You have the option of using Communities, Broadcast Lists, or group discussions. Easy, quick, and straightforward communication. For me, a separate PC app is a big benefit. the capacity to accept phone or video calls. Cons Perhaps professional licence prices could be reduced to better compete with rivals. High bandwidth requirements could be decreased as well freezes a lot. As competitors offer more and better options, it has to be updated and expanded. Years have passed with the same UI. Would love to see more features but there are none new. Review Source Stasha K. Technical support E-Learning Used the software for: 2+ years ### "After Skype, this was good but now it's the same unstable service" November 6, 2021 3.0 It can be a good chit-chat option if you want to communicate with someone, especially if that person is not in the same country as you are. It's cost-free. Not for crucially sharing information. Pros I am using it as a free line for private meetings and video chats. Most of the time I use only chat (typing) for fast connection with family. The messenger is good and has all the possibilities to express yourself. I like the option when I use default emoji to be promoted to use proper stickers instead (for free). Stickers base is constantly upgraded and there is something for everybody's taste for creative and fast chat messages. Cons Suddenly, without obvious reason, the app stops to inform me about received messages and give me missed call notifications instead of a ring. The application is unreliable for the mentioned reason because it is easy to miss an important message or call. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Reason for choosing Viber Many of my friends and family use Viber. Review Source Lawrent M. owner Education Management Used the software for: 1-2 years ### "A very good communication app for personal use" April 15, 2022 4.0 Viber has made it easy to communicate with my family and friends. It is highly customizable (appearance, media, calls and messages, notifications, privacy. Pros Viber is doing a great job at keeping in touch with people as a single chat app, or as a group and 'community' app. The software is easy to set up and use but is more for personal use, and youth-friendly (lenses and face filters effects). Sending pictures, videos, and of course instant messaging, is easy and fast. Cons There is nothing really negative about Viber. It still is an application I'm using for my personal needs, and it doesn't seem to really fit the professional world. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Viber is easier to use and seems to be less resource-hungry (as per my battery consumption usage) Review Source AH Awnie H. Sales Manager Real Estate Used the software for: 2+ years ### "First to the market was Viber" January 30, 2022 5.0 In general, my experience with Vibe was good since I mostly used it for communication with friends and clients. I used it to communicate with my friends using its many emoticons. However, I usually have a stable internet connection so that is the only problem. Pros Viber is my favourite app because it has an extensive global network of contacts. Using Viber, I can communicate with people anywhere in the world and enable instant communication with others. Viber is the best app for texting, calling, and video chatting. Viber is a free app with better audio quality in regular calls. With Viber, we are able to integrate our phone address book, and each time we choose to call or send a text, the screen prompts us to choose Viber or our mobile carrier. You can share photos from your computer, take pictures, add text to your photos, as well as share pictures you take. With it we have access to a wide range of emoticons that make chats more interesting, and it also offers more security features. Cons We cannot block a call from an unwanted or unknown user since Viber does not offer the option of call blocking. A weak wireless or 5G signal reduces the quality of the sound. In the absence of a WiFi connection, Viber cannot be used and calling only those who are Viber users is not possible; landline numbers cannot be called. After registering, it tells you with whom you can communicate. Compared with other calling software, video calling isn't as good. Our phone automatically downloads and saves the images and files we receive. Many ads are shown to us. Review Source Ayesh P. Photographer Photography Used the software for: 6-12 months ### "Viber for Photographers." October 22, 2019 3.0 Overall I like the app.But There are lot of good apps than Viber .But when I need Viber is very helpful and useful app. Pros Photography is my part time job.In this job communication with each other is the key factor.As a example the communication between with me and my client is desiding my next work.For that I am using several platforms.Mainly Whatsapp and Facebook Massenger are my main communication apps.But Some of clients are using Viber as their main communication platform.In that time Viber is very helpful to me for keep in contact with my client .Mainly I like the ability to which can take online calls to my client .It is very helpful to save lot of money and time.It is very expensive to take a call to a client which lives in another country .At that time Viber Calls saves me.At like that stuations I feel the true value of the Viber app.My next objective is sharing my works with my client.There for I can know my customer idea of my work and his suggestions.Viber provide me those facilities very simply.I can share photos and files while texting to my customer using Viber.It helps both me and my customer to discuss what we need to do to my works. Cons Mainly I do not like the app is lack of users.Most of my clients are using whatsapp or another communication methode.Therefore lot of time I do not use the Viber .The app is lagging or crashed most of the time when I am going to upload lot of photos.At that time I have to upload those photos again and again .Whatsapp providing lot of fetuers and security than the Viber.So It could not able to give a good competition to it opponent mobile application .I do not like the qulity reducing when I going to upload a photo .It is very disturbing me to present my work to my client as I want .And the limited amount of photos which can upload in onece is so frustrating to me.Some times I want to send lot of photos to my client so at that time I have to upload twice those photos Review Source VR Verified Reviewer Training Consultant Management Consulting Used the software for: 2+ years ### "Viber as a Communication Tool: A Real User's Perspective " September 28, 2021 5.0 Overall, Viber is a very useful communication tool for me in my kind of work. I have saved thousands of pesos in telecommunication bills by using Viber in communicating with my colleagues, peers, and clients. Pros Viber is very easy to use and worked anywhere in the world. A person can also send text messages and make calls to another Viber user free of charge, without incurring additional costs from one's mobile provider. A person can also send files and photos that are needed in work assignments through Viber, thus saving time and money. To express a person's appreciation to someone, he/she could also include emoticons in his/her messages. Cons Viber can only be used by people who have downloaded the software and are registered in the application. Hence, Viber could not be used to send messages or call someone who is not a Viber user. Also, it can only be used when there is a wifi connection or when one is subscribed to an internet service provider. Review Source VR Verified Reviewer Director Human Resources Used the software for: 2+ years ### "Reasonable VOIP" July 19, 2019 5.0 This is a great service. However there are marketing objectives behind all these free services such as collecting data of users covertly either for commercial purposes or for analyzing security threats by government agencies. Therefore a user need to take precautions while using these services. However the opportunity afforded by these services has enabled families and friends get connected where ever they are as long as wifi or 3G is available, particularly with the video calling feature. Families wouldn’t feel the absence of their loved ones from home due to video calling and businesses too has taken this opportunity to converse with associates in a live scenario. Pros when I started to use viber way back in 2012, I believe viber was one of the first VOIP services available for the masses. The app can be dowloaded in a 3G and above phone with either 3G or wifi connectivity. Additionally viber has released the desktop version too with improved features. With viber one can get connected with others who have installed viber as voice or video calls and obviously texting too is available with attachment of emojicons, stickers that are availble in viber store. Video clips or voice messages too can be sent over viber. Group conversations (conference) facility too is available. All these features are available for free and the data consumption too is minimal. Land phone too can be called but with a paid subscription. The encryption facility is available which needs to be selected by the caller. If the phone is synchronized it automatically gathers all your contact list and all new contacts can be saved. Cons if all calls communications can be encrypted by default, this system would become more secure. Call blocking facility is unavailable. Review Source LR Latifa R. Customer services Airlines/Aviation Used the software for: 2+ years ### "Good application to make decisions about your own experiences with Vipre" January 29, 2024 5.0 I'm a Viper Internet user in the fields of e-marketing Pros I used Viper to reached my friends and family Cons The pictures and video are completely clear, the sound is also clearly , and any other person can be included to communicate videos a Viper Review Source MRIS Muhammad Rabiul Islam S. Accounts Officer Import and Export Used the software for: 2+ years ### "Very easy to use" July 31, 2022 4.0 It's essential to have apparatuses that in all actuality do work with you and not freeze on you or stuff like that, that I've encountered with other courier applications. The majority of my calls are made by means of Viber now days and I've even been in touch with specialists, educators of my youngsters and clients from everywhere the globe. I even eradicated the application at one time, when I purchased another telephone, and in the wake of downloading it and mentioning the back up history, I had everything on my new telephone. Pros It is advantageous, easy to understand, and functions admirably on most of gadgets. There are additionally no charges for calling or messaging, which is one of the principal justifications for why this application is so famous. It tends to be utilized all around the world and interfaces us to our loved ones in no time Cons There are no choices in Viber for hindering irregular calls, and accordingly, we need to acknowledge those obscure calls. To interface with your friends and family, you should have a Wi-Fi association, which is preposterous without a web. Another drawback is that we can call the individuals who have Viber introduced on their gadgets since it doesn't permit the client to associate with non-Viber clients Review Source VR Verified Reviewer Sales Executive Automotive Used the software for: 6-12 months ### "Best Social media platform" September 1, 2023 4.0 It has been the best social platform I have been using. Pros what I like most about Viber is the video quality and picture quality, also the swift response of the customer services when I have an issue. Cons No issues at all that I can apparently think of coz my experience so far has been so good. So I really have nothing to say about this. Review Source SJN Sarrah Jane N. Officer III Computer Software Used the software for: 2+ years ### "My Viber Experience" June 23, 2022 5.0 Overall, it is a wholesome experience using Viber. Pros Viber is easy to use and can be easily downloaded. We use this in our office as a form of group communication and it is really helpful on our day to day work like updating the status of a given project, sending pictures taken on the actual site, and many more. Cons The only thing I didn't like about this software is that once you change your phone, all the history messages are gone. Review Source lT luceno T. sales Apparel & Fashion Used the software for: 2+ years ### "Viber The Modern Tools For Global Communication" March 21, 2022 5.0 Pros It can be use in both cellphone and desktop its sure pretty amazing. Easy to use because of its friendly tools Fit in mass communication for business and personal messaging videocall etc. Cons I think it need to add some pretty theme in appearance it only have 3 choices Classic, Dark blue, and Black the background also is limited base on their library. Review Source Erick K. Administrative Assistant Retail Used the software for: 2+ years ### "Fast and effective communication via Viber." March 19, 2022 4.0 Sincerely, a good experience. To be honest it's no big deal and there are a lot of similar tools out there, but I use Viber because it simply has everything that matters most, because of how light it is on my device, and because of its easy to use interface; plus the VoIP calls are very useful. Pros What I like most about Viber is that it is a very light application, it does not slow down my phone even if it is running in the background and it is very easy to use. I started using Viber quickly with my phone number, I use its service for calls, video calls and instant messaging which includes many features where I can share multimedia content or other types of files. This app has also benefited me with its "Viber Out" version which allows me to make VoIP calls to numbers outside the app; saving me more money than a regular call. Cons The quality of the video calls is not the most outstanding but it has been very helpful when I need to make it quickly and from my cell phone. Although Viber is used by many people, its popularity and reach is being overshadowed by other similar apps. Review Source VR Verified Reviewer Freelancer Computer Software Used the software for: 1-2 years ### "Viber is the best !!!" February 18, 2022 5.0 my overall experience is good , It has many wonderful qualities as it allows communication and exchange of text messages, voice calls, pictures and video clips.I can hide message chats with a code . Secret chat like snapchat 😉 It got video calls better than WhatsApp it got awesome stickers . it's useful to use when doing business , one of the things I like is the most of my contact number are using Viber . Overall, it's great, bearing in mind that it needs a strong network. Pros \* Making free international calls, provided that the person to whom it is sent has the Viber application on his mobile device . \* Supports group chat with a large number of people. \* It has very beautiful and animated emojis . \* The application works easily and does not need time to start. \* Sync contacts is very smooth while allowing access to anyone on my other apps. \* Viber also has a version for desktop and laptop computers, such that i can remain connected while on my computer. \* For me Viber seems to be a bit better in Video calling than other applications. \* The hidden chat feature separates Viber from WhatsApp, only Viber has feature.. Cons \* Using the Viber application allows access to all the files on my phone, and therefore all messages on the phone can be accessed, whether I sent or sent to me, as well as access to all the calls that I made or received. \* Allows access to my personal photos, accounts, and files, and determine my location in a way that violates my privacy. \* It needs a strong internet to be able to make a good quality call . Review Source DP Dexter P. Accounts Officer Accounting Used the software for: 2+ years ### "Highly Recommended" January 29, 2022 5.0 Well, everyone here is using viber. But aside from that it is an excellent platform especially for me who engages to clients, making international and local calls, video conferencing and receiving documents. Source of multi channel communications that helps our business grow and interact with the market virtually. Pros The features that i like the most is the video conferencing and international calls. This tool is a user friendly and easy to use. Having a work from home sometimes due to pandemic this tool is our way of communication to be more productive while at home. Cons To be honest I haven’t gotten any personal issues, i would suggest to consider editable files to be sent through this platform but overall it’s the best. Review Source Sabelo M. reviewer Non-Profit Organization Management Used the software for: 1-2 years ### "A great App for communication but requires reliable internet connection" July 27, 2023 5.0 Overall viber is a great option for anyone who is looking for a simple user friendly messaging and calling app with great call quality. However, it's important to keep in mind the app's limitations, including its dependence on a stable internet connection and its file size restrictions. Pros Viber is user friendly the app is designed to be simple and intuitive, with easy to navigate menus and a straightforward setup process. This makes it a great option for anyone who is new to massaging apps or who doesn't want to spend a lot of time learning how to use a new platform. Another major advantage is the call quality whether you making a voice call or video call the app delivers clear high quality audio and video. Cons Viber requires a stable internet connection in order to work properly, if your internet connection is weak or unstable you may experience dropped calls or poor call quality. Another disadvantage is that it can be challenging to recover old data if you need to switch to a new device, it also limits the size of files that you can send through the app this can be frustrating if you need to send large files or if you frequently share media with friends and family. Review Source LC Lissie C. Marketing & Operations Manager Marketing and Advertising Used the software for: 2+ years ### "The vibe I get from Viber" July 11, 2022 4.0 Viber has helped our business reach more clients and to save on communication cost. Internet based communication apps are more practical and economical to use now compared to SMS Pros In our country, the app is widely used so that is a big plus. I use it for both business and personal communication. Cons One thing that I notice is that I usually miss calls when someone calls me through the app. There are still times where in the app would crash, but this has improved immensely compared to previous years. Hope there will be more viber users world wide, in my case not a lot of my international contacts are viber users. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) I use viber more often now compared to WhatsApp because most of my contacts are on viber Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.