--- title: "Viber Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Viber Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/180348/Viber/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Viber Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Viber ## What is Viber? Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. ## What is Viber used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 4,064 user reviews Reviews sentiment Positive 87% Neutral 11% Negative 2% Pros & cons Intuitive and accessible interface Reliable global family connection Intrusive in-app advertisements Unreliable and excessive notifications ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Customer Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Communications Management / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Viber 4.4 (4,064) VS. [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (4,064) Ease Of Use 4.3 (16,481) Value For Money 4.5 (2,865) Value For Money 4.2 (11,531) Customer Service 4.3 (2,798) Customer Service 4.3 (10,744) ## Viber alternatives [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,481)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Telegram](https://www.capterra.com/p/180347/Telegram/) [4.7 (6,440)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180347/Telegram/) [Text Request](https://www.capterra.com/p/167015/Text-Request/) [4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Starting price $47.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167015/Text-Request/) [View all alternatives](https://www.capterra.com/p/180348/Viber/alternatives/) ## FAQs about Viber Overview ### What problems does Viber solve? Viber solves fragmented communication and costly international contact by combining group chats, voice and video calls, and photo or file sharing in one app. Remote teams, client-facing staff, educators, and distributed families use it to coordinate updates, discuss work, share visual information, and hold conversations across countries with privacy controls. Answer based on 3030 reviews Overview ### Which roles and teams benefit most from Viber? Viber is most used by students, freelancers, and educators for group chats, class coordination, and sharing files or updates. Small-business owners, CEOs, managers, and directors use it to communicate with staff and clients. Engineers, developers, project managers, and consultants rely on messaging and calls to coordinate tasks and resolve issues quickly. Answer based on 4063 reviews Overview ### What company size and industries is Viber built for? Viber is an on-premise customer engagement and communication tool for small to large businesses, with small businesses representing 66% of reviewers. It is most used in Information Technology and Services (8%), Computer Software (7%), and Education Management (5%), supporting community-focused communication through international calls, group chats, video calls, and sticker content. Answer based on 4064 reviews Features and Usability ### What are the key features of Viber? Viber includes core API access and widely used communication features: instant chat with message delivery indicators, photo and video sharing, and group management for conversations with many contacts. It also offers forums, video calling, live chat, and personalization through chat backgrounds, stickers, and custom notification sounds. Answer based on 872 reviews Integrations ### Which third-party tools and platforms does Viber integrate with? Viber integrates with two third-party messaging platforms: Telegram and WhatsApp, according to its official catalog. Reviewer discussions also reference Messenger, Instagram, Snapchat, YouTube, Microsoft Outlook, and Zoom Workplace in relation to communication and sharing workflows, but those mentions do not establish native Viber integrations. Answer based on 568 reviews Getting Started and Support ### How easy is it to onboard and train a team on Viber? Viber is easy to onboard for team members already familiar with messaging apps, with quick phone-number registration and straightforward chat, call, and file-sharing features. Reviewers report that beginners generally learn the basics with little or no formal training. Some users need brief guidance for less intuitive functions, calling, and trial-related features because tutorials are limited. Answer based on 14 reviews Getting Started and Support ### What customer support options does Viber offer, and how do users rate the experience? Viber offers chat support. User experiences are mixed: some report quick, clear help with subscription and payment issues, while others describe slow or unhelpful responses for account activation, bans, number changes, and access problems. Reviewers also cite difficulty getting issues resolved when accounts are locked or support requests require follow-up. Answer based on 588 reviews Security ### How does Viber handle data security and access control? Viber uses end-to-end encryption for messages, calls, and shared media, with reviewers describing it as enabled by default. Users can hide chats behind a PIN or password, set disappearing messages, hide online or last-seen status, and verify additional devices with a QR code. Some reviewers raise concerns about broad file, location, and contact permissions. Answer based on 508 reviews Group chat ### How well does Viber work for group chats? Viber supports practical group chats for family, colleagues, and community discussions, with multimedia sharing, replies, and privacy controls. Users can organize event planning and ongoing conversations across mobile and desktop. Some users find the interface cluttered or unfamiliar at first, while large groups may need careful notification management. Answer based on 1413 reviews ## Who uses Viber? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 97% positive reviews out of 715 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and simple setup. Intrusive in-app advertisements 87% negative reviews out of 135 Most reviewers describe advertisements as excessive and disruptive, interrupting conversations and cluttering the interface. Jessee G. Director of Media, 2 - 10 employees. "The user interface feels cluttered with ads and promotional content that can distract from professional work." Reliable global family connection 97% positive reviews out of 294 Most reviewers indicate family communication is seamless, enabling free, convenient contact with relatives worldwide. Jane Marris D. Chef, 11 - 50 employees. "Viber is good to use in a short time communication like family messages and friends to enjoy moments, especially for a long-distance family." Unreliable and excessive notifications 73% negative reviews out of 110 Most reviewers find notifications inconsistent, delayed, or intrusive, causing missed messages and unnecessary interruptions. Dunia M. Product Expert, 11 - 50 employees. "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would not go through successfully." Free cross-platform communication tool 96% positive reviews out of 213 Most reviewers appreciate pricing, noting Viber is free to use across devices without subscription fees. Lack of unwanted call blocking 93% negative reviews out of 76 Most reviewers report call blocking is missing, making it difficult to prevent spam or unknown callers. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Viber supports **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in real time. However, it does not offer **SMS Messaging**. Instead, it provides **Customer History** (**35%**), which gives staff more context during interactions and helps businesses maintain continuity across conversations while improving response quality. Chat/Messaging 4.7 (821) 66.87% of 821 reviewers that rated this feature as important or highly important With Viber’s chat/messaging feature, you can instantly connect worldwide, share multimedia, and enjoy features like stickers, voice/video calls, and end-to-end encryption. Reviewers appreciate its real-time delivery, ease of use, multimedia sharing, and privacy protections. Multi-Channel Communication 4.4 (520) 50.58% of 520 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customer History 4.5 (115) 63.48% of 115 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Personalization 4.3 (680) 49.56% of 680 reviewers that rated this feature as important or highly important You get a range of customization options, from chat backgrounds and notification sounds to stickers and themes. Some reviewers find these options helpful for expressing individuality, though others feel choices are somewhat limited compared to other apps. Communication Management 4.5 (596) 62.25% of 596 reviewers that rated this feature as important or highly important This capability helps you organize all communications—chats, calls, and files—in one place. Users think Viber makes it easy to manage contacts, track message status, customize notifications, and maintain privacy, supporting both personal and professional communication. Group Management Viber offers you simple tools to create, manage, and personalize groups or communities for various purposes. Reviewers appreciate the ease of adding/removing members, assigning roles, sharing media, and the ability to manage large groups efficiently. Viber 16 features Application programming interface that allows for integration with other systems/databases Send messages, notifications, or documents to an entire customer base at the same time With Viber’s chat/messaging feature, you can instantly connect worldwide, share multimedia, and enjoy features like stickers, voice/video calls, and end-to-end encryption. Reviewers appreciate its real-time delivery, ease of use, multimedia sharing, and privacy protections. This capability helps you organize all communications—chats, calls, and files—in one place. Users think Viber makes it easy to manage contacts, track message status, customize notifications, and maintain privacy, supporting both personal and professional communication. Access previous interactions or concerns to maintain customer relationships This aspect lets you participate in moderated communities, share files, and hold group discussions. Users say it’s valuable for collaboration, exchanging opinions, and staying updated, though some mention moderation challenges and wish for more creative implementation. Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Viber offers you simple tools to create, manage, and personalize groups or communities for various purposes. Reviewers appreciate the ease of adding/removing members, assigning roles, sharing media, and the ability to manage large groups efficiently. Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Generate personalized communications upon request to meet customer needs You get a range of customization options, from chat backgrounds and notification sounds to stickers and themes. Some reviewers find these options helpful for expressing individuality, though others feel choices are somewhat limited compared to other apps. View and track pertinent metrics to find patterns and gain insights from data Supports various video file formats Get Advice We can help you find the software with the features you need. Features 4.3 (4,064) 4.3 Based on 4,064 reviews ## Pricing Value for money 4.5 (2865) ### Starting price Free trial not available Value for money 4.5 (2,865) 4.5 Based on 2,865 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2798) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,798) 4.3 Based on 2,798 reviews ## User reviews Overall rating 4.4 Based on 4,064 reviews Filter by rating 5(2233) 4(1308) 3(439) 2(69) 1(15) Mentioned topic Sorted by most recent EH Eric H. Account Manager II Information Technology and Services ### "Hidden Gem" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2026 The experience was really good. I find that these services with free options can sometimes be looked over, but you can find a diamond in the rough. Pros I feel that having the ability to make free calls and have that messaging and chatting ability with an easy learning curve is extremely helpful. The value is great, as there are free options you can utilize. Customer support has been helpful the few times I've had to reach out. Cons There wasn't really too much I didn't like about this service. It is really a great option for an up and coming business to have phone and messaging options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jack S. A and R Coordinator at Pulse Music Group Music ### "Useful, but our team uses it less and less" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 16, 2026 Pros Voice and video calls are good quality, even with a limited internet connection, which helped me a lot while traveling abroad. The interface is simple and intuitive, easy to pick up without any training. Cons The real issue is the very low adoption in the music industry compared to WhatsApp or Telegram. The app badly lacks tools built for professional use, like calendar integrations or group statistics. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Elisabetta M. Marketing JR Marketing and Advertising ### "Fun features and free international calls" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 4, 2026 Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting. Pros Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app. Cons The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jessee G. Director of Media Media Production ### "An instant communication channel" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 23, 2026 Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime. Pros Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool. Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move. Cons The user interface feels cluttered with ads and promotional content that can distract from professional work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RI Ricardo I. Self Employed Arts and Crafts ### "Available to install almost everywhere, unavailable to connect sometimes." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 May 31, 2026 My overall experience is fair. The messenger features and platform availability are actually nice but as I mentioned previously, the connectivity can be unreliable. Pros What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface. Cons What I least like about Viber is the not so reliable connectivity. Call quality in particular can be spotty. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GLENN TERYLL JORDAN N. Qualiticien Hospital & Health Care ### "Mon avis sur Viber" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 30, 2026 Pros Permet de faire des échanges de fichiers, des audios, et de faire des appels de manière rapide et instantanée. Cons L'un des inconvénients que je rencontre est que le logiciel ne se vend plus bien, il n'est pas assez populaire Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Shriya M. Assistant Trainee Banking ### "Easy and Reliable for Staying Connected" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 27, 2026 Overall, my experience with Viber has been positive. It’s reliable for messaging and calling, especially with friends and family abroad. While there are occasional issues with notifications or call quality it’s a convenient and easy-to-use app for staying connected. Pros Viber is great for staying connected with friends, family and colleagues especially internationally. I love its free messaging and calls, fun stickers and easy-to-use group chat features. The app works smoothly on both mobile and desktop. Cons Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent. Some features, like backup and media management, could be more straightforward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Eva B. Customer service Retail ### "Happy viber " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 Is good way to interact with friends also make international calls, should be free international calls. Pros The emoticons is in a way to express how you feel in the moment, I don't think anyone can write it down more words about the app. Cons None I can't say anything about it. Because is an app to chat with friends and friends I can't say more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV Art V. Consultant Biotechnology ### "Intrusive ads and obnoxious ringtones - NO GO" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 8, 2026 Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads & obnoxious ringtones Pros That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way Cons The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Vicente C. Quality Technician Automotive ### "A Secure and Versatile Messaging Experience with Viber" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 20, 2026 Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication. Pros I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN. Cons What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180348/Viber/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Viber](https://www.capterra.com/compare/180345-180348/WhatsApp-vs-Viber)[Telegram vs Viber](https://www.capterra.com/compare/180347-180348/Telegram-vs-Viber)[Text Request vs Viber](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber)[Zendesk Suite vs Viber](https://www.capterra.com/compare/164283-180348/Zendesk-vs-Viber)[Preferred Patron Loyalty vs Viber](https://www.capterra.com/compare/78966-180348/Preferred-Patron-Loyalty-vs-Viber) [Bitrix24 vs Viber](https://www.capterra.com/compare/113540-180348/Bitrix24-vs-Viber)[Salesforce Service Cloud vs Viber](https://www.capterra.com/compare/136189-180348/Salesforce-vs-Viber)[Weave vs Viber](https://www.capterra.com/compare/141842-180348/Weave-vs-Viber)[Wati vs Viber](https://www.capterra.com/compare/180348-204314/Viber-vs-WATI)