# Best Case Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Best Case the right Bankruptcy solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/180363/Best-Case-Bankruptcy/reviews

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Best Case

3.9 (39)

[View alternatives](https://www.capterra.com/p/180363/Best-Case-Bankruptcy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Best Case

Ease of use

3.7

Customer Service

3.7

## Pros and Cons in Reviews

Sophia S

ParalegalLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years.

“I under stand there is a cloud based version now... but it is pretty pricey, so we did not go that route.“

May 21, 2024

KS

Kellee S

Legal AssistantLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“One option is to email tech support, however after several attempts, we never once received a response or call back.“

August 16, 2023

MK

Maggie K

AttorneyLegal Services, 2 - 10 employeesUsed the software for: More than 2 years.

“This software has cost us thousands of dollars in decreased productivity. “

August 11, 2023

KS

Kellee S

Legal AssistantLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“There is a lack of customer care and technical support. “

August 16, 2023

## Showing most helpful reviews

Showing 1-25 of 39 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

John S.  
Legal Analyst  
Law Practice  
Used the software for: 6-12 months

### "Industry standard for a reason"

April 22, 2019

4.0

Pros

This software is filled to the brim with tools and tweaks for almost every contingency.

Cons

Using this could take a lifetime to learn all of the tricks.

Review Source

Response from Stretto

April 26, 2019

Thank you for your review, John! If we can ever help by offering Best Case tips or best practices in the future, please reach out. We want to make sure users get the most out of the software!

KL

Kathryn L.  
Paralegal/Client Liaison  
Law Practice  
Used the software for: 2+ years

### "Best legal software"

November 12, 2019

5.0

When I was learning this software and wanted to be able to create merge documents, the help desk was amazing. They explained everything clearly and gave me all the time I needed.

Pros

This software is user friendly. It has so many features to help keep track of each case. The reports are great and being able to customize documents to merge saves a great deal of time. Love being able to order credit reports, appraisals and the like with this software. Electronic filing is a breeze especially when filing a new case. Being able to see the history of filings is a handy tool. Love the case notices feature also. The upgrades are easy to use and keep us up-to-date on all features.

Cons

There really isn't anything we don't like about this software. We have been extremely happy with the software.

Review Source

Response from Stretto

February 11, 2020

Kathryn, thank you for your review of Best Case. It's great to hear that you've had such a positive experience with the software. We appreciate your feedback.

JA

Jeffrey A.  
Legal Assistant  
Law Practice  
Used the software for: Less than 6 months

### "Learning to Hate it"

February 7, 2024

3.0

Even your survey sucks. You ask if I switched from another product but I cant submit unless I pick one of your choices, none of which is the CIN Compass that you sold but do not have on the list. So I have to check "I don't know" like I'm some dummy.

Pros

there is really nothing I would tout about it

Cons

We previously had the app version of CIN Compass. When we were forced to switch, we tried to give BC the benefit of the doubt. The more we use it the less we like it. It apparently has lots of extra features that we really don't need or care about. The old CIN had much better "visibility" in terms of seeing a list of property and the corresponding exemptions. BC seems to log off constantly. we have it set for the longest duration - 2 hours - which still means logging on 4-5 times per day. What's worse, it will log off but not shut down, so it will let you type in info, only finding out that you were wasting your time when you click "save." Lots of small details too. Too many to put in review

Review Source

Response from Stretto

February 9, 2024

Jeffrey A, thank you for bringing these issues to Stretto’s attention. Please contact us at 800.492.8037 and we will resolve your issues.

DB

Derek B.  
Owner  
Law Practice  
Used the software for: 2+ years

### "Best Case - Great software for filing bankruptcy cases "

April 14, 2023

5.0

Overall we have had great luck. When trying other case management systems for filing a BK case, they were still lacking when compared to Best Case.

Pros

It makes preparing the BK petition really easy. You can electronically file everything with the court. There is an ECF feed integration.

Cons

The interface is a little outdated. It reminded me of the old Windows 95 days.

Review Source

Response from Stretto

October 26, 2023

Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.

JD

Julie D.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Great software!"

November 23, 2021

5.0

Electronic filing of my bankruptcy cases is a breeze with Best Case!

Pros

Easy to use and love that the software maintains my common creditor information. I also love the feature that allows me to copy a client's case file from my office computer to my home computer.

Cons

It is sometimes difficult to locate where my data is stored on my system - when a computer crashes, it's tough to find the data to restore my client list.

Review Source

Response from Stretto

October 26, 2023

Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.

RK

Richard K.  
President  
Legal Services  
Used the software for: 2+ years

### "Mycaseinfo companion app is almost worthless"

August 31, 2021

1.0

customer service is nonexistent

Pros

importing of data and place where files are created and data is kept.

Cons

the inability for users to interact via smart phone , nobody these days has a laptop password expires too frequently

Review Source

Response from Stretto

September 16, 2021

Hi Richard, Thank you for taking the time to review Best Case. Should you need to contact Client Services in the future with any issues you're experiencing with MyCaseInfo or other features, our team is available via phone, email, or online: www.bestcase.com/resources/technical-support. We appreciate your partnership and look forward to introducing additional tools in the future that will streamline the client intake process.

AK

April K.  
Paralegal/Office Manager  
Law Practice  
Used the software for: 2+ years

### "BestCase"

February 16, 2022

5.0

I used Best Case for 11 years. I liked the software but was not happy that a good, reliable cloud based version wasn't available. I have been told many times that it was "coming soon" but it never happened. Therefore, I had to go with another company. I do like the ease of Best Case. I like how the forms come together and how quick it files documents. If the cloud based program would have been up and running efficiently I probably would not have ever used any other program.

Pros

Easy to Use Quick to use Fast filing Electronic Filing

Cons

Cloud base was not up to par Has taken several years for a good cloud based option

Review Source

Response from Stretto

October 26, 2023

Thank you for your comments. Stretto is pleased to let you know that Best Case cloud is now available! Please reach out to us at info@bestcase.com to get started on the new platform.

JP

Joseph P.  
Owner, principal attorney  
Law Practice  
Used the software for: 2+ years

### "Very antiquated bankruptcy petition preparation software"

August 9, 2019

2.0

Overall I had a positive experience with it, but as time went on and other parts of practice and life became more user friendly, it felt that BestCase was being left behind.

Pros

Was really good software when I started using it in 2001, there have been updates since, but still feels like a Windows 98 software application. Is useful for generating documents needed to file bankruptcy cases.

Cons

It is very dated. They had promised to provide web based option for several years but it constantly seems to be delayed. There are much better other options out there now.

Reason for choosing Best Case

There were no other products at the time.

Review Source

Response from Stretto

August 23, 2019

Thanks for taking the time to review, Joseph. Best Case Online is currently in Alpha testing. We're focused on offering the most complete, robust web-based solution possible, which can take time. We're excited for what's in store and hope you'll take a look when it's ready to share with our customers.

RS

Raymond S.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Good Product for Banruptcys"

January 21, 2021

5.0

Pros

It is a complete program . With any program there is a learning curve. Unlike most programs it is very detailed. Which some trustees like. Everything you need is included in the program, form letters to the Questionaire to give to the client. It is an all inclusive program.

Cons

Very Expensive for a small firm. The yearly cost to maintain this program is a killer. At times the yearly update changed the program which caused a new learning curve for staff, which caused delays. Because it is so detailed the Questionaire is very detailed which is over whelming to people who are already over whelmed.

Review Source

Response from Stretto

October 26, 2023

Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.

YB

Yvonne B.  
I.T  
Law Practice  
Used the software for: 2+ years

### "Nice once its set up"

April 29, 2021

4.0

While we have been using this we find that it saves time when all the information is in the same place. It has been fairly simple to keep track of our clients and the items that have been taken care of.

Pros

Keeping track of clients and the work that has been done. Adding creditors and sending letters are easily done.

Cons

Setting it up wasn't the easiest. Not so much the software, but we had problems with the court calendars.

Reason for choosing Best Case

We are planning on absorbing a company that will be closing soon. They use this software and we wanted to use it to make the transition a little easier.

Review Source

Response from Stretto

May 10, 2021

Hi, Yvonne. Thank you for taking the time to review Best Case by Stretto. If additional questions come up as you continue using the software, please don't hesitate to reach out to our client services team. We appreciate your partnership.

MH

MICHELLE H.  
assistant  
Legal Services  
Used the software for: 1-2 years

### "Easy to use"

September 8, 2020

4.0

Some pros and cons. Would be nice if customer support had a chat button.

Pros

The software walks you through what needs to be done.

Cons

Software looks like it was written when computers first came out. If you make a mistake or something doesn't look right it can be hard to figure out how to fix it

Review Source

Response from Stretto

October 26, 2023

Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.

DR

Daniel R.  
Owner  
Law Practice  
Used the software for: 2+ years

### "Good Software But Customer Service/Tech Support is the Worst I have ever seen."

June 28, 2021

2.0

Not Good. They raise the price each year and give you less and less tech support.

Pros

It's easy to use and for the most part it does most of the work. There are still some glitches which you have to file things manually.

Cons

They raise the price every year and in return customer service has become more unhelpful. The Technical Support has become non-existent, expect hold times of over an hour and don't bother calling you back or returning your emails.

Review Source

RR

Richard R.  
Lawyer  
Law Practice  
Used the software for: 1-2 years

### "Not Great"

February 14, 2020

1.0

Pros

Nothing, and have had horrible customer service experiences..

Cons

Hard to use, not intuitive and expensive.

Review Source

Sophia S.  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "Good Desktop Software"

May 21, 2024

5.0

Pros

The Client Portal in connection with the desktop software made for an easy program to manage bankruptcy petitions, and attorney analysis of how the client's financials look.

Cons

Since it was a desktop version that required installation into a server, it was not ideal for a small firm. I under stand there is a cloud based version now... but it is pretty pricey, so we did not go that route.

Switched from

[NextChapter](https://www.capterra.com/p/168766/NextChapter/)

We switched firms and needed a cloud based program, at the time (04/2022) the client portal feature was not available in Best Case's cloud version.

Review Source

Response from Stretto

May 22, 2024

Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.

KS

Kellee S.  
Legal Assistant  
Law Practice  
Used the software for: 2+ years

### "Best Case is not what it used to be, would not recommend. "

August 16, 2023

1.0

This software has tremendously gone downhill over this past year to the point that it is unusable causing us to miss deadlines and have to manually file. Long hold time for technical support (hours). Promises of return calls/emails regarding issues that were never received. There is a lack of customer care and technical support.

Pros

In the beginning, the ease of use was great.

Cons

Since the new updates to the software, we have had nothing but issues. There are many glitches where it will not calculate figures correctly, delete entries without being prompted, will not allow us to file using the software, does not save entries at times, and freezes up frequently causing you to have to log out and back in, forms are not being updated as needed, and signature pages not attaching properly. At this time, we are not even able to utilize it to file our bankruptcy cases, causing us to have too manually file them. Getting through to tech support is a nightmare. Long hold times (hours). They have to submit a 'ticket' to developers. There is no time frame given as to when issues will be resolved. They do not contact you back to see if the issue has been fixed. One option is to email tech support, however after several attempts, we never once received a response or call back.

Review Source

Response from Stretto

January 11, 2024

Thank you for your feedback. A member of Stretto’s Client Services Team will contact you.

Andrew James D.  
Owner  
Law Practice  
Used the software for: 2+ years

### "Best Bankruptcy Filing Software Available"

May 16, 2022

5.0

BestCase allows you to handle ALL of your bankruptcy clients using one single program.

Pros

I've use many different programs over the years, both local server based and cloud based. BestCase cannot be touched. Just feels comfortable, easy to use, easy to make forms, everything is great. Technical support is out of this world. Instant help.

Cons

I REALLY really wish they would be able to launch a reliable cloud version. I am stuck using other programs as well at this point due to the inability to "travel well" outside of an office atmosphere.

Alternatives considered

[CINcompass](https://www.capterra.com/p/181045/CINcompass/)

Reason for choosing Best Case

Reliability, ease of use, seems to be faster to access.

Switched from

[NextChapter](https://www.capterra.com/p/168766/NextChapter/)[CINcompass](https://www.capterra.com/p/181045/CINcompass/)

Reliability, ease of use, seems to be faster to access.

Review Source

Response from Stretto

October 26, 2023

Thank you for your comments. Stretto is pleased to let you know that Best Case cloud is now available! Please reach out to us at info@bestcase.com to get started on the new platform.

DH

David H.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "20-year Continuous customer"

February 22, 2019

5.0

I love doing small bankruptcies. People get immediate relief on the initial consultation. Best Case allows me to tell 95% of them exactly what is going to happen during the process. I am a computer person, and this is the best functioning software I have ever used.

Pros

I have filed about 800 Chapter 7s using Best Case. Their one-touch filing of the first petition has always worked, even as the court changed from older software to ECF, and even when the Means Test was introduced. I have cannot remember ever having to fill in the initial forms manually. The deluge of filings in 2005, in the two weeks before the Means Test started, was heavier than it ever was during the financial crises, and Best Case hung in there. Considering that one-touch is basically a huge macro, I was amazed. Adding credit reports was a real plus. The quick access to the docket is very helpful. I am a one-person office, with a part-time secretary, and this software is what made a small bankruptcy practice possible.

Cons

The new forms that came out two years ago were a little strange, to say the least. Best Case responded by mirroring some of the strangeness. The two, almost but not quite duplicate, questions about sole proprietor businesses are not clear on the forms, and I was hoping Best Case would offer more clarity on the forms. They have simplified some of the forms double negatives, but the screen layouts do not flow as well as they could. I am always nervous when a small, excellent company gets bought out by successively bigger companies, because eventually the drive for cost-cutting goes to the heart of the product. Management decisions are made by non-lawyers. So far so good with Best Case. A lot of the newer add-ons are not useful for my size office, but I cannot say they are negatives.

Review Source

Response from Stretto

October 26, 2023

Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.

SR

Sarah R.  
Office Manager and Paralegal  
Law Practice  
Used the software for: 2+ years

### "Great tool and love the new add-ons!"

December 15, 2023

5.0

It's been great. They're making a lot of improvements lately and staying on top of new legal trends

Pros

I love that all of our client data can "live" in one place for our bankruptcy clients. I also love the reports I can pull for various projects. I also really love the Invoices and Payments feature.

Cons

The reports don't include the full SS#, there is no spot to add a DOB, and you can't copy the SS# to paste elsewhere. The interface needs updated. It's a very dull looking program. Spice it up for us!

Review Source

Response from Stretto

December 19, 2023

Thank you for taking the time to post these comments. We are happy you are enjoying Best Case by Stretto and having a positive experience. Please don’t hesitate to contact us directly if we can be of any assistance!

MH

Michael H.  
attorney  
Law Practice  
Used the software for: 2+ years

### "BestCase is the WorstCase for Chapter 7 and 13 filings."

January 31, 2023

1.0

I have not been able to get anybody from BestCase to ever help other than to be driven to some sort of India-based call center where I get, "I'm so sorry you are experiencing this problem....." followed by no help whatsoever.

Pros

Not much. What do I like? I'm going to end my relationship with them as they have not caught up with the rest of the industry and their customer service is so frustrating it makes the decision easy. That's what I like. Nothing at this point.

Cons

I can't modify Chapter 13 Plans except in a tiny microscopic font that cannot be modified. Also, it does not take in to account various requirements in the Eastern District of PA bankruptcy Court.

Reason for choosing Best Case

I used if for several years, limping along. Now I'm going to change.

Review Source

Response from Stretto

January 11, 2024

Thank you for your feedback. A member of Stretto’s Client Services Team will contact you.

MK

Maggie K.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "Do not purchase"

August 11, 2023

1.0

This software has cost us thousands of dollars in decreased productivity.

Pros

I have used this software since 2004. We transitioned to their online version a year ago. Initially, it was glitchy, but now it is unusable. It will not electronically file our cases any longer, my staff have manually filed two cases this week. The wait time for tech support is several hours. They have not responded to my emails requesting assistance. The software malfunctions and lack of ability to contact technical support caused us to miss a deadline for a client. They system loses information. It lost an hours worth of work when my staff was sharing her screen with their tech support. Even after sending an email demanding a refund, they still do not respond to my emails. This software is unusable at this time.

Cons

The software is in a constant state of malfunction. Prior to their switch the online platform, tech support calls were answered instantly. Now my staff have waited on hold hours without their calls being answered.

Review Source

Response from Stretto

December 12, 2023

Maggie K, thank you for bringing these issues to Stretto’s attention. Please contact us at 800.492.8037 and we will resolve your issue.

CD

Christi D.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "I love Best Case and highly recommend the software for client management."

July 14, 2022

5.0

I have used Best Case since 2009 and wouldn't consider using any other bankruptcy software program.

Pros

I found Best Case initially easy to learn and use. There are help topics designed to assist you when you need it. Stretto offers webinars to help with ongoing instruction. The presentations are always very informative. The support staff at Best Case are very patient and kind and are always eager to help and always helps me resolve my issues. I consider Best Case to be the industry standard.

Cons

I cannot think of anything I least like about Best Case.

Reason for choosing Best Case

It is simply the easiest software program to use.

Review Source

Response from Stretto

October 26, 2023

Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.

Mark A. S.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "BEST CASE BEST IN BANKRUPTCY"

July 23, 2019

5.0

We do all our chapter 7 bankruptcies, and the program allows non lawyers an easy learing curve, with the power of onscreen review (as opposed to printing paper)

Pros

Crisp and clean interface, great support, easily modifiable forms, standard input templates,

Cons

No internal mechanism to back up, we had to create our own specialized backup, there is a file that will not copy by Robocopy, that forces a folder by folder saving. There is also a lack of systems archiving of completed files Also, the creditor number boxes are too small so the numbers take up 2 lines and it looks funny

Review Source

Response from Stretto

July 30, 2019

Thank you for reviewing Best Case, Mark! We appreciate you taking the time to share your experience with the software.

MC

Morgan C.  
Certified Paralegal  
Legal Services  
Used the software for: 2+ years

### "Easiest Software I have used"

February 10, 2020

4.0

Good Price, Great Aesthetic, and the Customer Service line is always ready to help me.

Pros

I like the format, I don't have to go searching for anything, it is all laid out and I can easily navigate.

Cons

Most of the Con's were recently fixed with the software update.

Reason for choosing Best Case

At the time in 2012 it was basically the only software people knew about.

Switched from

[Best Case](https://www.capterra.com/p/180363/Best-Case-Bankruptcy/)

I have used Best Case since 2012 and although I know how to use it, its very hard to teach to others, and the overall aesthetic of Best Case looks like it is from the 90's .

Review Source

Response from Stretto

February 11, 2020

Thank you for reviewing Best Case, Morgan. We appreciate your feedback, and we're happy to hear you've had a good experience with the software.

HD

Herbert D.  
attorney  
Law Practice  
Used the software for: 2+ years

### "Solid performer"

October 22, 2019

5.0

The One Touch filing system works great and is a real timesaver.

Pros

Easy to learn and easy to use. For larger cases, a staff member can be taught how to enter creditors or other information in just a few minutes.

Cons

A few years ago, Best Case provided an ancillary product that would download the court notices and archive them and the client file on our server. This works great and saves a lot of time. Later, Best Case "improve" this product by incorporating it into a cloud platform and archiving the court notices on their platform. The ECF notices could be moved from the Best Case cloud platform to the client files on our local server but that required several additional steps. It is easier to go back to the old method of clicking on each court ECF notice, download the PDF and save it into the client file. It appears that Best Case is trying to move everything to a cloud environment which is probably a good thing except that I manage all of my client files and my own calendar and will not move everything to a vendor. As a result, I will probably leave Best Case in the future as they continue to try to move their customers to their proprietary platform.

Reason for choosing Best Case

Performance

Review Source

Response from Stretto

October 26, 2023

Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.

Jennifer T.  
Director of Operations  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Quick, simple, and easy to use"

December 21, 2018

5.0

Pros

I used this product for approximately 7 years while working for a bankruptcy attorney. This program was shown to me within my first few days of working in the bankruptcy field, and it was so easy and simple to use. I highly recommend it for anyone who is handling bankruptcies, whether it's an attorney or a paralegal. I was even able to download the program on my home computer and easily transferred files from my computer to the program at my office with absolutely no delays, no mistakes, and no errors from the transfer.

Cons

Nothing. This program was absolutely fantastic.

Review Source

Response from Stretto

October 26, 2023

Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.

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