Who Uses This Software?

Online class based management software. Whether you are large or small, ClassBiz can improve and automate all your admin tasks.


Average Ratings

16 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ThinkSmart Software
  • www.thinksmartsoftware.com
  • Founded 2007
  • Australia

About ClassBiz

ClassBiz holds all of your business admin in one place. Whatever the size of your business, ClassBiz will improve and automate all of those time consuming admin jobs we hate! Once you try ClassBiz, you'll never want to return to time consuming spreadsheets and generic scheduling software again. ClassBiz provides web based access (login from anywhere), free automatic software updates, affordable monthly subscription, unlimited logins for staff and free/unlimited fanatical support.


ClassBiz Features

  • Calendar Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Group Registration
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Surveys & Feedback
  • Wait List Management

ClassBiz Reviews Recently Reviewed!


Great product - Does what it say on the tin!

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the components of running a business which involve classes, staff, billing, collection of personal data etc are in one place.

It is very easy and quick to set up, and to learn how to use.

The staff are always on the end of the phone to give you personal instructions if you have a problem. No recorded messages!

Cons: Very little. Improvements are being made all the time.

I would like to be able to set an alert for 'overdue payments' if possible.

Overall: This is such an excellent software package. Classbiz does everything it says on the tin - and more. It is great value for money.

At first I was a little nervous about implementing this system. However, it was quick to set up, and the Thinksmart team guided me throughout the whole process. No query was too much trouble, no matter how many times I rang.

It saves so much time. I now actually feel I have my life back and just wanted to say that I would thoroughly recommend this to anyone with a small business where the paperwork, organisation and administration was taking over. Now we can concentrate on other areas that will take our business forward. The new updated software it is even better and this has actually already solved a couple of the small points I was going to ask about. Brilliant.

Excellent customer support - no need to be tech savvy!

Mar 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a real time saver in terms of admin and great to have everything in one place. There are so many elements to it and the customer service from the team is second to none!

Cons: Because there are so many things you can do with it, it can be a bit complicated to get your head around all the functions. The team are always there to resolve any questions though so it needn't be a worry!

Overall: I have had a good experience with ClassBiz. At the beginning I had a few teething issues, but everything was resolved quickly and professionally by the team. I am not the most technical person, and forget how to do things quite often. Lots of the issues I have are sorted quickly with a team member quick to jump on and take over my screen for me!

I can see all my classes clearly, send invoices and keep track of what is going on really easily. I am in the process of sorting out an additional teacher for my classes and can see how it is going to be even more beneficial once I have other staff members with their own classes.

My experience as a franvchisee

Jan 24, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many functions. I am constantly finding new ways to use it! It also helps me to keep track of all my information and allows me to easily make changes. The support I have received from the executive both via email and over the phone has been second to none. Any problems have been addressed quickly and I have felt very well supported - as someone who is not very technical this has meant a great deal to me.

Cons: It has taken me a little bit of time to get to grips with how to use it but that is only because it is so versatile and has so many useful tools, so not a negative point really!

Overall: I wasn't sure I would use ClassBiz a great deal initially, but it has been hugely beneficial in helping me stay organised, get customers signed up quickly and easily and meant there is very little paper work which is great. As I have already mentioned, the technical support team have been a lifesaver too when I have struggled with anything!

Email functionality so useful!

May 30, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ClassBiz does so much for my business - online booking, managing classes, invoicing, GDPR, student lists, income reports. However I love the email functionality and the ability to be able to email different groups of customers easily - for example, sending out vocabulary lists, asking customers to vote for awards, remind people to pay! Useful to be able to access via iPhone.

Cons: Takes a bit of time to become used to the interface and know your way around but that comes with practice and using the system.

Overall: Support is always at hand and very friendly. Frequent updates and improvements are made based on requests for functionality which is great. Great support for Kidslingo franchisees.

Great customer support

Jan 23, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer support with ClassBiz is second to none. Everyone is very knowledgeable and willing to help. Being able to sync with GoCardless is a great plus as well as providing the ability for a payment platform. Customers find it easy to register and pay for classes and GDPR was handled very well. Price is very competitive and willing to add in bespoke features.

Cons: The system isn't always as intuitive as you'd like and often there are multiple steps/clicks for something that seems straightforward.

Overall: ClassBiz makes it easy to set up, invoice and keep registers for classes and also to maintain your customer database.

ClassBiz

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it keeps everything where we want it.

Easy to use.

Makes running our business so much easier

Bought another Software for the club

Easily linked to software.

Cons: The software runs so well.

Sometimes a little harder to do when running 2 systems but think that is to do more with me than the software.

Overall: It just makes running out business so much easier we can easily keep upto date with client details, contact clients so much easier, and we can keep check on invoices being paid and what is outstanding, our account loves it.

ClassBiz is fantastic!

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and accessible for everyone and the support we get is just fantastic!

Cons: When things go wrong for our franchisees!

Overall: The experience we have had with ClassBiz has been fantastic, if any franchisees have any problems, or difficulties getting to grips with the software there is always somebody on hand to help them! It does everything that we want it to do and updates are being added so we can do even more which is just brilliant!

We love ClassBiz

Mar 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, once trained by their amazing staff and quick to set up!

Cons: There are a lot of options which can be quite overwhelming and there are still some options that I don't understand how to use.

Overall: The service/support ClassBiz give to me when I call with a problem is second to none! They are always there to help and fix my problems within minutes.

Revolutionised the way I ran my business

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and navigate. Helps organise all the important information.

Cons: Occasionally crashes mid use but this is infrequent.

Overall: I have hundreds of customers to organise, track and contact. Classbiz is great for all this. Customers can also pay easily which is important. It links easily to emails and website. The personal support is excellent.

A Great Tool!

Mar 20, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It seems to have lots of different features which will be very useful in organising and managing my business, linking in to booking systems, emails etc.

Cons: Just that as there are so many functions it takes a little while to get your head around all of it, but it all seems quite logical.

Overall: Incredibly helpful! Our rep has taken time to support me and talk me through everything very carefully. She also made the whole initial set-up very smooth.

Fantastic customer service

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has reduced my admin time which when you run your own business is vital. The reps are always at the end of an email to help. Fab, personalized service.

Cons: Just how the classes are viewed individually as opposed to altogether. If records could be generated per class, this would also be beneficial to my business.

Overall: I can generate multiple invoices at the touch of a button and send receipts easily.

Amazing!

Mar 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it caters for all my needs. Plus, the support you get from the team. CSR has been dealing with me and she is absolutely amazing! Thoroughly helpful!

Cons: I'm not sure there is anything I've come across yet that I don't like.

Overall: It's been fantastic and I can't thank Ashley enough!

Easy software

Mar 07, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the fact that it can be personalised to every customer but you don't need to send individual emails.

Cons: I would like to add my classes that are booked directly by childminders or nurseries, independently of students, into my schedule.

Fabulous, easy to use software, highly recommended

Mar 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's straight forward and easy to use, best of all is the support - on hand as and when required.

Cons: I don't personally need so much functionality so the interface can look a bit busy, but it's fine as I ignore what I don't use.

Overall: Setting up classes with billing information by venue is easy so I feel I have my admin under control. Booking my classes is also easy, or so I have been informed by customers. Compared to SIMS/FMS it is an absolute dream and the support is unbeatable.

helpful

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use, even for people who have no experience of such things

Cons: Not found any yet - although early days for me.

Overall: The support at clssbiz has been fab....always responding to my emails and offering support. Just what i needed!

I like the integration

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It can integrate with accounting software like Quickbooks and Xero which can save a lot of time.

Cons: Aesthetically, it could look better than it does