# ClassBiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ClassBiz the right Class Registration solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/180368/ClassBiz/reviews

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ClassBiz

4.9 (19)

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Last updated March 13th, 2026

# Reviews of ClassBiz

Ease of use

4.5

Customer Service

4.9

## Showing most helpful reviews

Showing 1-19 of 19 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

OI

Ornella I.  
Franchisee  
Education Management  
Used the software for: Less than 6 months

### "Fantastic customer service"

March 5, 2019

5.0

I can generate multiple invoices at the touch of a button and send receipts easily.

Pros

Has reduced my admin time which when you run your own business is vital. The reps are always at the end of an email to help. Fab, personalized service.

Cons

Just how the classes are viewed individually as opposed to altogether. If records could be generated per class, this would also be beneficial to my business.

Review Source

DB

Debbie B.  
Language Franchise Owner  
Primary/Secondary Education  
Used the software for: 2+ years

### "ClassBiz software "

April 6, 2022

5.0

Pros

My main reason for using the software is to automate processes and save me valuable time. I can book, enrol and invoice customers in seconds. Group emails are also super easy due to the address filter which allows you to select whole classes or multiple classes to email without sharing customer details. I love how it integrates brilliantly with my web page, allowing customers to book online quickly and easily. It is very easy to use and Customer Support is always on hand to assist if needed.

Cons

I'm not yet utilising all the features of the software; I know there is so much more use I can make of it. I will be in a better position to answer this once i've explored the features more.

Review Source

Raul Antonio Z.  
Graduate  
Music  
Used the software for: I used a free trial

### "Maximizing the Administrative Potential of Classes"

July 7, 2023

4.0

My overall experience has been mostly positive and has made it easier for me to manage my administrative tasks within my teaching business. From the first moment I started using the platform, I was able to notice an improvement in efficiency and a reduction in time spent on manual tasks.

Pros

What I liked the most about the platform is its ease of use and the ability to automate and manage all administrative tasks in one place. The web-based access feature allows me to log in from anywhere, which is very convenient. Plus, free automatic software updates and unlimited support provide a seamless experience and let me focus on my core activities.

Cons

While overall I'm happy with the platform, there are a few areas where I think it could use improvement. First of all, I would like to see more customization in the interface, so that I can tailor the platform to the specific needs of my business. Second, while the platform has a wide range of features, I feel like they could add more advanced features, especially in managing invoices and tracking payments online, to offer a more robust experience.

Review Source

VR

Verified Reviewer  
Owner  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Great customer support"

January 23, 2019

5.0

ClassBiz makes it easy to set up, invoice and keep registers for classes and also to maintain your customer database.

Pros

The customer support with ClassBiz is second to none. Everyone is very knowledgeable and willing to help. Being able to sync with GoCardless is a great plus as well as providing the ability for a payment platform. Customers find it easy to register and pay for classes and GDPR was handled very well. Price is very competitive and willing to add in bespoke features.

Cons

The system isn’t always as intuitive as you’d like and often there are multiple steps/clicks for something that seems straightforward.

Review Source

SC

Sarah C.  
Owner Kidslingo Tyne West  
Primary/Secondary Education  
Used the software for: 2+ years

### "Lots of great functionality in the system"

May 14, 2021

5.0

Very positive - they also continually adapt and improve the product and listen to the customer's needs which I don't feel a bigger product would do.

Pros

Love the notifications feature which allows customers to be reminded about paying their invoices and if they are overdue. Use ClassBiz weekly to send out emails to customers with details of their Zoom link and worksheets and any other information - easy to filter by class and lesson type as different emails need to go to different customers.

Cons

The statistics functionality does not help me as much as I would like it to. I would also like to see some additional reports available.

Review Source

CS

Carol S.  
Owner/Partner  
Education Management  
Used the software for: 6-12 months

### "Great product - Does what it say on the tin!"

January 24, 2019

5.0

This is such an excellent software package. Classbiz does everything it says on the tin - and more. It is great value for money. At first I was a little nervous about implementing this system. However, it was quick to set up, and the Thinksmart team guided me throughout the whole process. No query was too much trouble, no matter how many times I rang. It saves so much time. I now actually feel I have my life back and just wanted to say that I would thoroughly recommend this to anyone with a small business where the paperwork, organisation and administration was taking over. Now we can concentrate on other areas that will take our business forward. The new updated software it is even better and this has actually already solved a couple of the small points I was going to ask about. Brilliant.

Pros

All the components of running a business which involve classes, staff, billing, collection of personal data etc are in one place. It is very easy and quick to set up, and to learn how to use. The staff are always on the end of the phone to give you personal instructions if you have a problem. No recorded messages!

Cons

Very little. Improvements are being made all the time. I would like to be able to set an alert for 'overdue payments' if possible.

Review Source

LP

Lauren P.  
Sounds Right Phonics Franchisee  
Education Management  
Used the software for: 6-12 months

### "Excellent customer support - no need to be tech savvy!"

March 8, 2019

5.0

I have had a good experience with ClassBiz. At the beginning I had a few teething issues, but everything was resolved quickly and professionally by the team. I am not the most technical person, and forget how to do things quite often. Lots of the issues I have are sorted quickly with a team member quick to jump on and take over my screen for me! I can see all my classes clearly, send invoices and keep track of what is going on really easily. I am in the process of sorting out an additional teacher for my classes and can see how it is going to be even more beneficial once I have other staff members with their own classes.

Pros

It is a real time saver in terms of admin and great to have everything in one place. There are so many elements to it and the customer service from the team is second to none!

Cons

Because there are so many things you can do with it, it can be a bit complicated to get your head around all the functions. The team are always there to resolve any questions though so it needn't be a worry!

Review Source

IG

Isobel G.  
Pre school class leader  
Education Management  
Used the software for: 6-12 months

### "My experience as a franvchisee"

January 24, 2019

5.0

I wasn't sure I would use ClassBiz a great deal initially, but it has been hugely beneficial in helping me stay organised, get customers signed up quickly and easily and meant there is very little paper work which is great. As I have already mentioned, the technical support team have been a lifesaver too when I have struggled with anything!

Pros

There are so many functions. I am constantly finding new ways to use it! It also helps me to keep track of all my information and allows me to easily make changes. The support I have received from the executive both via email and over the phone has been second to none. Any problems have been addressed quickly and I have felt very well supported - as someone who is not very technical this has meant a great deal to me.

Cons

It has taken me a little bit of time to get to grips with how to use it but that is only because it is so versatile and has so many useful tools, so not a negative point really!

Review Source

KI

Karen I.  
Canine behaviourist and trainer  
Professional Training & Coaching  
Used the software for: 1-2 years

### "ClassBiz"

March 19, 2019

5.0

It just makes running out business so much easier we can easily keep upto date with client details, contact clients so much easier, and we can keep check on invoices being paid and what is outstanding, our account loves it.

Pros

That it keeps everything where we want it. Easy to use. Makes running our business so much easier Bought another Software for the club Easily linked to software.

Cons

The software runs so well. Sometimes a little harder to do when running 2 systems but think that is to do more with me than the software.

Review Source

SM

Sally M.  
Sounds Right Franchisee  
Education Management  
Used the software for: 1-2 years

### "Revolutionised the way I ran my business "

March 8, 2019

5.0

I have hundreds of customers to organise, track and contact. Classbiz is great for all this. Customers can also pay easily which is important. It links easily to emails and website. The personal support is excellent.

Pros

Easy to use and navigate. Helps organise all the important information.

Cons

Occasionally crashes mid use but this is infrequent.

Review Source

CD

Charlie D.  
Frachisor  
Education Management  
Used the software for: 1-2 years

### "ClassBiz is fantastic! "

November 8, 2018

5.0

The experience we have had with ClassBiz has been fantastic, if any franchisees have any problems, or difficulties getting to grips with the software there is always somebody on hand to help them! It does everything that we want it to do and updates are being added so we can do even more which is just brilliant!

Pros

It is easy to use and accessible for everyone and the support we get is just fantastic!

Cons

When things go wrong for our franchisees!

Review Source

JH

Jenna H.  
Pre School Class Leader  
Education Management  
Used the software for: 1-2 years

### "We love ClassBiz"

March 8, 2019

5.0

The service/support ClassBiz give to me when I call with a problem is second to none! They are always there to help and fix my problems within minutes.

Pros

It is easy to use, once trained by their amazing staff and quick to set up!

Cons

There are a lot of options which can be quite overwhelming and there are still some options that I don't understand how to use.

Review Source

RT

Rachel T.  
Sounds Right Phonics Class leader  
Education Management  
Used the software for: 6-12 months

### "A really useful system "

July 26, 2019

5.0

ClassBiz are an excellent company to deal with. They are responsive and always able to deal with any questions or queries that I have. representative, in particular, responds quickly and helps me out with any difficulties that I might face.

Pros

The software helps me to organise customers, students and classes. There are a range of features that help to simplify the process of class management. There is a great and supportive team behind the software.

Cons

It takes a while to learn what all the features and benefits are and how to use them.

Review Source

LH

Louise H.  
Franchise Owner  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "A Great Tool!"

March 20, 2019

5.0

Incredibly helpful! Our rep has taken time to support me and talk me through everything very carefully. She also made the whole initial set-up very smooth.

Pros

It seems to have lots of different features which will be very useful in organising and managing my business, linking in to booking systems, emails etc.

Cons

Just that as there are so many functions it takes a little while to get your head around all of it, but it all seems quite logical.

Review Source

HV

Hana V.  
Franchisee  
Entertainment  
Used the software for: Less than 6 months

### "Amazing!"

March 9, 2019

5.0

It's been fantastic and I can't thank \[SENSITIVE CONTENT HIDDEN\] enough!

Pros

That it caters for all my needs. Plus, the support you get from the team. CSR has been dealing with me and she is absolutely amazing! Thoroughly helpful!

Cons

I'm not sure there is anything I've come across yet that I don't like.

Review Source

VR

Verified Reviewer  
Spanish Tutor  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Easy software"

March 7, 2019

4.0

Pros

I like the fact that it can be personalised to every customer but you don't need to send individual emails.

Cons

I would like to add my classes that are booked directly by childminders or nurseries, independently of students, into my schedule.

Review Source

LS

Lara S.  
Sounds Right Phonics teacher  
Education Management  
Used the software for: Less than 6 months

### "Fabulous, easy to use software, highly recommended"

March 9, 2019

5.0

Setting up classes with billing information by venue is easy so I feel I have my admin under control. Booking my classes is also easy, or so I have been informed by customers. Compared to SIMS/FMS it is an absolute dream and the support is unbeatable.

Pros

It's straight forward and easy to use, best of all is the support - on hand as and when required.

Cons

I don't personally need so much functionality so the interface can look a bit busy, but it's fine as I ignore what I don't use.

Review Source

lT

lindsay T.  
franchisee class leader  
Education Management  
Used the software for: Less than 6 months

### "helpful"

March 25, 2019

5.0

The support at clssbiz has been fab....always responding to my emails and offering support. Just what i needed!

Pros

ease of use, even for people who have no experience of such things

Cons

Not found any yet - although early days for me.

Review Source

VR

Verified Reviewer  
Managing Director  
Accounting  
Used the software for: Less than 6 months

### "I like the integration"

January 24, 2019

5.0

Pros

It can integrate with accounting software like Quickbooks and Xero which can save a lot of time.

Cons

Aesthetically, it could look better than it does

Review Source

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