# Amazon Chime Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Amazon Chime Software - reviews, pricing plans, popular comparisons to other Meeting products and more. Source: https://www.capterra.com/p/180391/Amazon-Chime --- # Amazon Chime Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Amazon Chime ## What is Amazon Chime? Amazon Chime is a frustration-free online meeting and video conferencing software that enables seamless meetings, video calls, and chat. This cloud-based business communications platform makes it easy for teams to meet, chat, and place business calls. ## What is Amazon Chime used for? [Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 134 user reviews Reviews sentiment Positive 85% Neutral 10% Negative 4% Starting price $1 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2025 - Meeting / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Amazon Chime?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://aws.amazon.com/&name=Amazon Chime) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Amazon Chime 4.3 (134) VS. [4.7 (1,896)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting Price $1 Other Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (133) Ease Of Use 4.6 (11,043) Value For Money 4.2 (85) Value For Money 4.6 (6,774) Customer Service 4.2 (86) Customer Service 4.4 (6,527) ## Amazon Chime alternatives [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,066)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,620)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,131)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) [4.4 (11,529)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163332/GoToMeeting/) [View all alternatives](https://www.capterra.com/p/180391/Amazon-Chime/alternatives/) ## FAQs about Amazon Chime Overview ### What problems does Amazon Chime solve? Amazon Chime solves fragmented communication, hard-to-join meetings, and slow coordination by combining chat, calls, video meetings, screen sharing, file sharing, and scheduling in one tool. Remote teams, recruiters, consultants, client-facing staff, and managers benefit most when they need reliable cross-company collaboration, quick meeting setup, and mobile access on the go. Answer based on 95 reviews Overview ### Which roles and teams benefit most from Amazon Chime? Amazon Chime is most used by software engineers, DevOps teams, business analysts, and small business leaders who need reliable meetings, screen sharing, and fast team communication. Account managers, recruiters, and consultants use it to coordinate with clients and candidates, while executives rely on it for remote decision-making and cross-functional collaboration. Answer based on 133 reviews Overview ### What company size and industries is Amazon Chime built for? Amazon Chime is built for businesses of all sizes, with strongest adoption among small businesses at 52% and enterprises at 36%. It is used most in Information Technology and Services, which accounts for 13% of reviewers, followed by Computer Software at 12% and Financial Services at 5%. Answer based on 134 reviews Features and Usability ### What are the key features of Amazon Chime? Amazon Chime includes core communication features like meeting chat, team messaging, video conferencing, screen sharing, and file sharing. Differentiators include call recording, remote desktop control, auto call joining, and Outlook scheduling integration. Mobile access, availability status, and browser-based joining support meetings across devices and external participants. Answer based on 69 reviews Integrations ### Which third-party tools and platforms does Amazon Chime integrate with? Amazon Chime integrates with Microsoft Outlook and Slack most often in reviewer feedback, and also connects with Amazon S3, Microsoft Authenticator, OneDrive, and AWS CloudTrail. These integrations cover scheduling and communication, file storage, identity and access, and activity logging across common workplace and AWS environments. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does Amazon Chime offer? Amazon Chime provides documentation and videos for team training. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can review at their own pace when learning the product. Answer based on 1 reviews Getting Started and Support ### What customer support options does Amazon Chime offer, and how do users rate the experience? Amazon Chime offers email/help desk, chat, a knowledge base, and FAQ/forum resources. User experience with support appears mixed: some users describe fast, useful communication with AWS contacts and few issues overall, while others report poor response quality, needing to contact support for requests, and limitations for non-Amazon organizations. Answer based on 12 reviews Security ### How does Amazon Chime handle data security and access control? Amazon Chime uses strong encryption, external tokenizers for multi-factor authentication, a management console for policy setup, and secure network connections to protect meetings and chat. Some reviewers note access can be cumbersome, with re-logins, confusing account linking, browser security setting issues, and limited chat deletion for privacy. Answer based on 10 reviews Video conferencing ### How well does Amazon Chime work for video conferencing? Amazon Chime covers basic video conferencing well for business meetings, interviews, and remote collaboration. Many teams like the easy join process, screen sharing, file sharing, and Outlook and mobile access, but some users report weaker video quality, call drops on average internet connections, and fewer meeting features than Zoom or Teams. Answer based on 25 reviews ## Who uses Amazon Chime? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 102 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 102 reviews Administrative 18% Administrative 18% IT & Software Development 14% Customer Services & Support 14% Program & Project Management 11% Others 43% Top industries Based on 102 reviews Information Technology and Services 33% Computer Software 31% Retail 14% Financial Services 12% Other 10% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.2 (46) 58.70% of 46 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Video Conferencing 4.4 (36) 69.44% of 36 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Screen Sharing 4.3 (33) 63.64% of 33 reviewers that rated this feature as important or highly important Digitally share screen view with others Real-Time Chat 4.6 (29) 55.17% of 29 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. File Sharing 3.9 (26) 53.85% of 26 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Two-Way Audio & Video 4.3 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa Amazon Chime 31 features An @mention is a way to tag or notify a specific person about a message/post Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Detect speech to highlight frame subjects Indication whether a resource is available or protected from allocation Record the audio of phone conversations for quality assurance purposes Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Share screens of either your computer's desktop or your browser tab with another computer Assemble applications and processes by dragging over and arranging pre-built components Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Send messages to selected individual(s) from the entire audience Share your screen with a third party to enable them to see what changes/actions are being performed as they happen Engage in direct, instant messaging with customers, users, etc. Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Track the status over time for a request, process, asset, or transaction Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Profiles of users providing basic information Record and playback video calls Connect with meeting participants remotely over video Get Advice We can help you find the software with the features you need. Features 4.2 (133) 4.2 Based on 133 reviews ## Pricing Value for money 4.2 (85) Free Version [View pricing plan details](https://www.capterra.com/p/180391/Amazon-Chime/pricing/) Basic $1.00 Other, Value for money 4.2 (85) 4.2 Based on 85 reviews ## Integrations [ Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[ AWS CloudTrail](https://www.capterra.com/p/205399/AWS-CloudTrail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (86) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (86) 4.2 Based on 86 reviews ## User reviews Overall rating 4.3 Based on 134 reviews Filter by rating 5(74) 4(40) 3(14) 2(3) 1(3) Mentioned topic Sorted by most recent DC Daniel C. Benefits and Compliance Manager Hospital & Health Care ### "Amazon Chime Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 30, 2026 Pros There were some decent features on here and for the audio/video quality, the "noise cancelling" option worked quite well. Cons User interface seemed lacking compared to it's competitors which was something I did not anticipate. It still worked just fine but if I had to list a "con" or "dislike" that is probably the first one that came to mind. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Software Engineer Information Technology and Services ### "Great tool to build webRTC based application" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 20, 2026 Amazon chime is a very good tool to build webRTC related application and can be deployed to production fairly quickly too. Pros Our team used Amazon chime to build a simple video call solution feature, it also supports messaging and have very sufficient online documentation to learn how to use the SDK to build the application. Cons The setup on amazon side can be little confusing initially also network related troubleshooting in production can be another hurdle. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Andriy H. Supervisor Paper & Forest Products ### "A Dependable Tool for Clear Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2025 My experience with Amazon Chime has been smooth and dependable. Meetings start quickly, audio and video quality are consistent, and the app performs well even when internet conditions aren’t perfect. And its safety ! Pros Amazon Chime is a no-nonsense meeting app. It focuses on clear communication, stable connections, and ease of use. If you want a tool that works without distractions, Chime is a good option. Cons I liked Amazon Chime’s consistent performance the most. The audio quality is clear, meetings connect quickly, and screen sharing works smoothly without interruptions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Customer Service Agent Consumer Services ### "Chime is a improved communication plataform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 Over the years it has been updated to be easier and error free of bugs. The communication facilities have been improving with each update Pros It's easy to use, a clean and easily manageable interface. It integrate perfectly with the dark interface. And very secure network. Cons Its lacky many essential options and the ability to be used outside the company network that could facilitate communication Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Prayag T. Poor video conference tool Computer Software ### "Poor video call feature meeting tool" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 December 15, 2025 Would not recommend it to anybody but wld prefer comparative tools like zoom or teams specially video call meetings Pros Better sound quality Good for scrum of scrum meeting calls Good tool for scheduling large meetings Good collaborative tool Cons During video calls, the network connectivity is poor and people gets dropped off from the meeting automatically Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jitae K. Sr.Devops Computer Software ### "A reliable tool with room for improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 October 3, 2025 Overall, my experience with Amazon Chime has not been quite good. UI is very complex and audio quality was pretty bad. Pros I don't see any strong benefits using this. Whenever we need to connect with AWS internal team or technician, We've been connected through Chime. Its just for online meeting, nothing special Cons We had very poor audio quality, which made us to drop and re-connect to the video call, very bad UI which makes users so confused. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Shreyash M. Manager Banking ### "Decent cheap vc app" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 23, 2025 It’s a decent and cheap vc client and does the basics well. Overall it is pretty tame compared to all the other major players in the market, but you get what you pay for Pros Video calling is pretty adequate. It does the basics pretty well in terms of simple features needed by most pro Cons The messaging is pretty lackluster. Chime misses most of the features available for video conferencing when compared to other alternatives Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Transitioning out of Microsoft suite of apps Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Krisztian T. UPS Service Engineer Electrical/Electronic Manufacturing ### "Functional Communication Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 31, 2025 Pros Chime is reliable and consistent for meetings, chat, and calls. Its tight integration into the Amazon ecosystem makes user management easier. Call quality is solid, and the ability to quickly spin up meetings is helpful. Cons Feature-wise, it’s behind Slack or Teams. The UI feels outdated, and it lacks many collaborative features modern teams expect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Software Engineer Telecommunications ### "Good communication option for AWS users" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 29, 2025 The audio and video quality are amazing, and features like smart mute and noise cancellation enhance clarity. Provides good and reliable communication option for the businesses already using AWS. Pros Easy meeting scheduling, impeccable call quality and its wonderful integration with AWS. It has a simple and straightforward UI making it super user friendly. Cons Since it's not widely used, could take a bit of time to learn UI for new users. Need some additional advanced features to make it a first choice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mary T. President Accounting ### "Reliable !" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 12, 2024 Pros Amazon Chime offers clear audio and video quality, making communication easy and reliable. It integrates seamlessly with AWS, providing a streamlined experience for users within the Amazon ecosystem. The interface is simple and user-friendly, and the platform is scalable for different team sizes. Additionally, Amazon Chime prioritizes security with strong encryption and compliance features. Cons It has a smaller user base compared to other platforms, which can make collaboration more challenging. It also offers fewer third-party integrations and occasionally experiences mobile app issues. Its premium features can be costly, and new users may find the platform a bit difficult to navigate at first. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180391/Amazon-Chime/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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