--- title: "Amazon Chime Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Amazon Chime Software - reviews, pricing plans, popular comparisons to other Meeting products and more." source_url: "https://www.capterra.com/p/180391/Amazon-Chime/" page_type: "product" language: "en" --- # Amazon Chime Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Amazon Chime ## What is Amazon Chime? Amazon Chime is a frustration-free online meeting and video conferencing software that enables seamless meetings, video calls, and chat. This cloud-based business communications platform makes it easy for teams to meet, chat, and place business calls. ## What is Amazon Chime used for? [Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/) Recognitions Shortlist Overall rating Based on 135 user reviews Reviews sentiment Positive 85% Neutral 10% Negative 4% Starting price $1 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2025 - Meeting / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Amazon Chime?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://aws.amazon.com/?nc2=h_lg&name=Amazon Chime) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Amazon Chime 4.3 (135) VS. [### Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,138)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting Price $1 Other Starting Price $4 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (134) Ease Of Use 4.4 (11,115) Value For Money 4.2 (86) Value For Money 4.4 (6,836) Customer Service 4.2 (87) Customer Service 4.2 (6,590) ## Amazon Chime alternatives [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,667)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,164)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,677)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) [4.4 (11,531)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163332/GoToMeeting/) [View all alternatives](https://www.capterra.com/p/180391/Amazon-Chime/alternatives/) ## FAQs about Amazon Chime Overview ### What problems does Amazon Chime solve? Amazon Chime solves fragmented communication, hard-to-join meetings, and unreliable remote collaboration by combining chat, calls, video meetings, screen sharing, file sharing, and dial-in access in one tool. Remote teams, recruiters, consultants, customer-facing staff, and law firms benefit from faster scheduling, easier external meetings, and clearer real-time coordination. Answer based on 95 reviews Overview ### Which roles and teams benefit most from Amazon Chime? Amazon Chime is most used by software engineers, DevOps teams, business analysts, and client-facing managers who need reliable meetings, screen sharing, and fast team communication. Small-business owners, executives, and freelancers use it to run remote collaboration, coordinate projects, and stay connected with clients, partners, and distributed staff. Answer based on 133 reviews Overview ### What company size and industries is Amazon Chime built for? Amazon Chime is built for businesses of all sizes, led by small businesses at 52% of reviewers, with Information Technology and Services the top industry at 13%. It also has strong enterprise adoption at 36%, plus use in Computer Software at 12% and Financial Services at 5%. Answer based on 134 reviews Features and Usability ### What are the key features of Amazon Chime? Amazon Chime includes core communication features like meeting chat, team messaging, video conferencing, and screen sharing, which reviewers discuss most often. Differentiating capabilities include call recording, file sharing, remote desktop control, auto calling for meetings, and mobile access, with Outlook integration supporting scheduling and joining meetings. Answer based on 69 reviews Integrations ### Which third-party tools and platforms does Amazon Chime integrate with? Amazon Chime integrates with Microsoft Outlook, Slack, OneDrive, Microsoft Authenticator, and Amazon S3. Reviewer mentions center on Outlook for scheduling and joining calls, while OneDrive supports file access and Microsoft Authenticator adds MFA. Official catalog data also lists AWS CloudTrail and Amazon S3 for storage and audit logging. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does Amazon Chime offer? Amazon Chime provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual walkthroughs that users can review at their own pace. Answer based on 1 reviews Getting Started and Support ### What customer support options does Amazon Chime offer, and how do users rate the experience? Amazon Chime offers email/help desk, chat, a knowledge base, and FAQ/forum resources. Users describe communication through the product as generally easy and effective for daily work, but support experiences are mixed. Some report few issues, while others mention needing support for requests and encountering very poor response quality. Answer based on 12 reviews Security ### How does Amazon Chime handle data security and access control? Amazon Chime uses strong encryption, compliance features, external tokenizers for multi-factor authentication, and a management console for policy implementation. Reviewers also describe secure, reliable connections. However, some report confusing sign-in flows, forced re-logins after updates, browser security setting issues, and limited chat deletion options that can affect privacy. Answer based on 10 reviews Video conferencing ### How well does Amazon Chime work for video conferencing? Amazon Chime covers everyday video meetings well, with easy joining, screen sharing, chat, and file sharing for work teams. Many business users like its Outlook and mobile access, especially for remote meetings, but some report weak video quality, dropped calls, limited advanced features, and a less polished experience than competing meeting apps. Answer based on 25 reviews ## Features AI summary Based on 16,058 Meeting reviews Capterra reviewers point to these as the top priorities when choosing meeting software: - **Video Conferencing** (**50%** of reviewers rated this feature as critical) - **Screen Sharing** (**50%**) - **Meeting Management** (**44%**) Amazon Chime supports all three features reviewers value most: **Video Conferencing**, **Screen Sharing**, and **Meeting Management**. Together, these capabilities help businesses run virtual meetings more efficiently, share information clearly during discussions, and keep sessions organized from scheduling through follow-up, allowing teams to communicate and collaborate with less friction. Video Conferencing 4.4 (36) 69.44% of 36 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Screen Sharing 4.3 (33) 63.64% of 33 reviewers that rated this feature as important or highly important Digitally share screen view with others Mobile Access 4.2 (47) 59.57% of 47 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together File Sharing 3.9 (26) 53.85% of 26 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 4.6 (29) 55.17% of 29 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Amazon Chime 31 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Auto Framing: Detect speech to highlight frame subjects - Availability Indicator: Indication whether a resource is available or protected from allocation - Call Recording: Record the audio of phone conversations for quality assurance purposes - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Private Chat: Send messages to selected individual(s) from the entire audience - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Status Tracking: Track the status over time for a request, process, asset, or transaction - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Profiles: Profiles of users providing basic information - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.2 (134) 4.2 Based on 134 reviews ## Pricing Value for money 4.2 (86) Free Version [View pricing plan details](https://www.capterra.com/p/180391/Amazon-Chime/pricing/) Basic $1.00 Other, Value for money 4.2 (86) 4.2 Based on 86 reviews ## Integrations [ Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[ AWS CloudTrail](https://www.capterra.com/p/205399/AWS-CloudTrail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (87) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (87) 4.2 Based on 87 reviews ## User reviews Overall rating 4.3 Based on 135 reviews Filter by rating 5(75) 4(40) 3(14) 2(3) 1(3) Mentioned topic Sorted by most recent KL Kate L. Sales Machinery ### "Reliable Communication with Room for Improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 14, 2026 Overall, my experience with Amazon Chime was positive. It provided reliable audio and video conferencing with a straightforward meeting experience. However, the interface felt somewhat dated, and navigating some features wasn’t as intuitive as with newer collaboration tools. Pros I liked that Amazon Chime was straightforward to use for online meetings and team communication. The audio and video quality were generally reliable, and joining meetings was simple. Cons The interface felt less intuitive and polished compared with some competing communication platforms. Some features could also be easier to discover and navigate, especially for new users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Daniel C. Benefits and Compliance Manager Hospital & Health Care ### "Amazon Chime Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 30, 2026 Pros There were some decent features on here and for the audio/video quality, the "noise cancelling" option worked quite well. Cons User interface seemed lacking compared to it's competitors which was something I did not anticipate. It still worked just fine but if I had to list a "con" or "dislike" that is probably the first one that came to mind. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Software Engineer Information Technology and Services ### "Great tool to build webRTC based application" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 20, 2026 Amazon chime is a very good tool to build webRTC related application and can be deployed to production fairly quickly too. Pros Our team used Amazon chime to build a simple video call solution feature, it also supports messaging and have very sufficient online documentation to learn how to use the SDK to build the application. Cons The setup on amazon side can be little confusing initially also network related troubleshooting in production can be another hurdle. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Andriy H. Supervisor Paper & Forest Products ### "A Dependable Tool for Clear Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2025 My experience with Amazon Chime has been smooth and dependable. Meetings start quickly, audio and video quality are consistent, and the app performs well even when internet conditions aren’t perfect. And its safety ! Pros Amazon Chime is a no-nonsense meeting app. It focuses on clear communication, stable connections, and ease of use. If you want a tool that works without distractions, Chime is a good option. Cons I liked Amazon Chime’s consistent performance the most. The audio quality is clear, meetings connect quickly, and screen sharing works smoothly without interruptions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Customer Service Agent Consumer Services ### "Chime is a improved communication plataform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 Over the years it has been updated to be easier and error free of bugs. The communication facilities have been improving with each update Pros It's easy to use, a clean and easily manageable interface. It integrate perfectly with the dark interface. And very secure network. Cons Its lacky many essential options and the ability to be used outside the company network that could facilitate communication Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Prayag T. Poor video conference tool Computer Software ### "Poor video call feature meeting tool" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 December 15, 2025 Would not recommend it to anybody but wld prefer comparative tools like zoom or teams specially video call meetings Pros Better sound quality Good for scrum of scrum meeting calls Good tool for scheduling large meetings Good collaborative tool Cons During video calls, the network connectivity is poor and people gets dropped off from the meeting automatically Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jitae K. Sr.Devops Computer Software ### "A reliable tool with room for improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 October 3, 2025 Overall, my experience with Amazon Chime has not been quite good. UI is very complex and audio quality was pretty bad. Pros I don't see any strong benefits using this. Whenever we need to connect with AWS internal team or technician, We've been connected through Chime. Its just for online meeting, nothing special Cons We had very poor audio quality, which made us to drop and re-connect to the video call, very bad UI which makes users so confused. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Shreyash M. Manager Banking ### "Decent cheap vc app" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 23, 2025 It’s a decent and cheap vc client and does the basics well. Overall it is pretty tame compared to all the other major players in the market, but you get what you pay for Pros Video calling is pretty adequate. It does the basics pretty well in terms of simple features needed by most pro Cons The messaging is pretty lackluster. Chime misses most of the features available for video conferencing when compared to other alternatives Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Transitioning out of Microsoft suite of apps Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Krisztian T. UPS Service Engineer Electrical/Electronic Manufacturing ### "Functional Communication Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 31, 2025 Pros Chime is reliable and consistent for meetings, chat, and calls. Its tight integration into the Amazon ecosystem makes user management easier. Call quality is solid, and the ability to quickly spin up meetings is helpful. Cons Feature-wise, it’s behind Slack or Teams. The UI feels outdated, and it lacks many collaborative features modern teams expect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Software Engineer Telecommunications ### "Good communication option for AWS users" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 29, 2025 The audio and video quality are amazing, and features like smart mute and noise cancellation enhance clarity. Provides good and reliable communication option for the businesses already using AWS. Pros Easy meeting scheduling, impeccable call quality and its wonderful integration with AWS. It has a simple and straightforward UI making it super user friendly. Cons Since it's not widely used, could take a bit of time to learn UI for new users. Need some additional advanced features to make it a first choice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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