# Amazon Chime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amazon Chime the right Meeting solution for you? Explore 133 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180391/Amazon-Chime/reviews --- Amazon Chime 4.3 (133) [View alternatives](https://www.capterra.com/p/180391/Amazon-Chime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Amazon Chime Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews AH Andriy H SupervisorPaper & Forest Products, 51 - 200 employeesUsed the software for: 6-12 months. “It focuses on clear communication, stable connections, and ease of use. If you want a tool that works without distractions, Chime is a good option.“ December 30, 2025 SY Shuchun Y Software EngineerInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “The setup on amazon side can be little confusing initially also network related troubleshooting in production can be another hurdle.“ January 20, 2026 Prayag T Poor video conference toolComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Good tool for scheduling large meetings“ December 15, 2025 JK Jitae K Sr.DevopsComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “We had very poor audio quality, which made us to drop and re-connect to the video call, very bad UI which makes users so confused.“ October 3, 2025 Krisztián T UPS Service EngineerElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: More than 2 years. “Call quality is solid, and the ability to quickly spin up meetings is helpful.“ July 31, 2025 KH Kianna H Client ProviderRetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Also, the inability to set up meetings that are independent of a particular user is a real deal-breaker for me.“ August 16, 2024 MT Mary T PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “It integrates seamlessly with AWS, providing a streamlined experience for users within the Amazon ecosystem.“ December 12, 2024 SM Shreyash M ManagerBanking, 10,001+ employeesUsed the software for: More than 2 years. “The messaging is pretty lackluster.“ August 23, 2025 ## Showing most helpful reviews Showing 1-25 of 133 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Krisztián T. UPS Service Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Functional Communication Platform" July 31, 2025 4.0 Pros Chime is reliable and consistent for meetings, chat, and calls. Its tight integration into the Amazon ecosystem makes user management easier. Call quality is solid, and the ability to quickly spin up meetings is helpful. Cons Feature-wise, it’s behind Slack or Teams. The UI feels outdated, and it lacks many collaborative features modern teams expect. Review Source VR Verified Reviewer Administrator Hospital & Health Care Used the software for: 2+ years ### "Chime is good" June 15, 2022 5.0 Overall the experience has been good, however my organization opted to switch to a different system last year. Pros Chime is a good video conferencing product, but not a great video conferencing product. The audio and video quality works well and the on screen controls are easy and intuitive, but it tends to be more difficult to schedule meetings compared to other similar software. Cons When scheduling a meeting, the software does not automatically send out notifications with links. It’s a bit of a convoluted process to schedule a meeting, especially a meeting that has several participants. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Google hangouts was not working well for us so we decided to switch to Chime. Review Source Prayag T. Poor video conference tool Computer Software Used the software for: 2+ years ### "Poor video call feature meeting tool" December 15, 2025 2.0 Would not recommend it to anybody but wld prefer comparative tools like zoom or teams specially video call meetings Pros Better sound quality Good for scrum of scrum meeting calls Good tool for scheduling large meetings Good collaborative tool Cons During video calls, the network connectivity is poor and people gets dropped off from the meeting automatically Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Great tool to build webRTC based application" January 20, 2026 5.0 Amazon chime is a very good tool to build webRTC related application and can be deployed to production fairly quickly too. Pros Our team used Amazon chime to build a simple video call solution feature, it also supports messaging and have very sufficient online documentation to learn how to use the SDK to build the application. Cons The setup on amazon side can be little confusing initially also network related troubleshooting in production can be another hurdle. Review Source Diego T. DevOps Engineer Computer Software Used the software for: Less than 6 months ### "Amazon Chime a stranger with great potencial" June 28, 2020 5.0 I wasn't aware of the existence of this application, but I really feel comfortable and used it. I will definitely take into consideration at the moment of recommend it to someone who needs it. Pros I still remember three months ago, when I received my first invitation to a meeting with Amazon Chime. My colleges and I were a little bit surprise about this link, we weren't aware that Amazon had a video call service. So it was a surprise. Since then we got used to it. Really easy for using, the bar for sharing screen, turning off camera and muting yourself. Something different, as zoom, google meet and Webex have them below. Cons One of the things I don't like of Chime is the support for Linux. There's none. You have to used the web version. But in the meantime, there's support for Mac and Windows. So not good from Amazon doing this. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) This was an upper management decision. The provider used this platform, so we have to adapt to it, Review Source SM Shreyash M. Manager Banking Used the software for: 2+ years ### "Decent cheap vc app" August 23, 2025 3.0 It’s a decent and cheap vc client and does the basics well. Overall it is pretty tame compared to all the other major players in the market, but you get what you pay for Pros Video calling is pretty adequate. It does the basics pretty well in terms of simple features needed by most pro Cons The messaging is pretty lackluster. Chime misses most of the features available for video conferencing when compared to other alternatives Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Transitioning out of Microsoft suite of apps Review Source VR Verified Reviewer Customer Service Agent Consumer Services Used the software for: 2+ years ### "Chime is a improved communication plataform" December 22, 2025 5.0 Over the years it has been updated to be easier and error free of bugs. The communication facilities have been improving with each update Pros It's easy to use, a clean and easily manageable interface. It integrate perfectly with the dark interface. And very secure network. Cons Its lacky many essential options and the ability to be used outside the company network that could facilitate communication Review Source AH Andriy H. Supervisor Paper & Forest Products Used the software for: 6-12 months ### "A Dependable Tool for Clear Communication" December 30, 2025 5.0 My experience with Amazon Chime has been smooth and dependable. Meetings start quickly, audio and video quality are consistent, and the app performs well even when internet conditions aren’t perfect. And its safety ! Pros Amazon Chime is a no-nonsense meeting app. It focuses on clear communication, stable connections, and ease of use. If you want a tool that works without distractions, Chime is a good option. Cons I liked Amazon Chime’s consistent performance the most. The audio quality is clear, meetings connect quickly, and screen sharing works smoothly without interruptions. Review Source MT Mary T. President Accounting Used the software for: 2+ years ### "Reliable !" December 12, 2024 4.0 Pros Amazon Chime offers clear audio and video quality, making communication easy and reliable. It integrates seamlessly with AWS, providing a streamlined experience for users within the Amazon ecosystem. The interface is simple and user-friendly, and the platform is scalable for different team sizes. Additionally, Amazon Chime prioritizes security with strong encryption and compliance features. Cons It has a smaller user base compared to other platforms, which can make collaboration more challenging. It also offers fewer third-party integrations and occasionally experiences mobile app issues. Its premium features can be costly, and new users may find the platform a bit difficult to navigate at first. Review Source JK Jitae K. Sr.Devops Computer Software Used the software for: Less than 6 months ### "A reliable tool with room for improvement" October 3, 2025 3.0 Overall, my experience with Amazon Chime has not been quite good. UI is very complex and audio quality was pretty bad. Pros I don't see any strong benefits using this. Whenever we need to connect with AWS internal team or technician, We've been connected through Chime. Its just for online meeting, nothing special Cons We had very poor audio quality, which made us to drop and re-connect to the video call, very bad UI which makes users so confused. Review Source VR Verified Reviewer Software Engineer Telecommunications Used the software for: Less than 6 months ### "Good communication option for AWS users" January 29, 2025 4.0 The audio and video quality are amazing, and features like smart mute and noise cancellation enhance clarity. Provides good and reliable communication option for the businesses already using AWS. Pros Easy meeting scheduling, impeccable call quality and its wonderful integration with AWS. It has a simple and straightforward UI making it super user friendly. Cons Since it's not widely used, could take a bit of time to learn UI for new users. Need some additional advanced features to make it a first choice. Review Source JC Jess C. Accounts Receivable Chemicals Used the software for: 6-12 months ### "Amazon Chime Review" September 4, 2024 4.0 Pros It is very easy to communicate using this product. Cons There is nothing specifically I dislike about the product. Review Source RR Rajat R. RR-WB Alternative Dispute Resolution Used the software for: 6-12 months ### "Amazon chime experience " November 16, 2023 5.0 more over everything is okay i literally used this app and i love its graphics, different types of new emojis and i will suggest to all my friends should go for this app and also it has a satisfaction for users Pros While talking about Amazon Chime i always think that its a perfect application or software to have a sweet conversation and makes a melodious voice of your tone like quite natural or we can say that its features are amazing and some more things i want to say about it which i like at my experience is that me and my friends are staying in a very distance place so we are always bussy for our works but everyday when we get up of sleep we had a conversation on amazon chime we had a cup of coffee and it make our day whole day bright and when ever we are missing them in some occasion we just make a video chat to them and this application is so good in it self that we not even get bored to talk and we get 30 days free trial of pro version Cons Amazon chime is a useful app for me but also there is some faults which i think company may launch an update for it like i can share screen to 1:1 so i think it should be little increased in the next update Review Source aM argel M. call center agent Retail Used the software for: 1-2 years ### "amazon chime review" October 21, 2023 5.0 Fast and reliable. We frequently use amazon chime specially when we have meetings. easy to communicate with other people. Pros Fast and reliable. We frequently use amazon chime specially when we have meetings. easy to communicate with other people. Cons On my experience, I don't have cons when using amazon chime since this is one of the tools that we used on our daily work. Easy, fast and reliable. Review Source PV Priyam V. Wealth Manager Financial Services Used the software for: 1-2 years ### "Single solution for both Internal & external communication" July 31, 2023 4.0 Amazon Chime removes dependencies on multiple applications. It has combined chat & meetings & also supports dial-in & in-room video conference which are suitable for external communication.This single application is sufficient for all our communication needs! Pros It easily integrates with external tokenizers to implement multi factor authentication.Chime has a dedicated management console for implementation of policies.Chat & meetings are present in two different tabs under the same application. Cons Poor performance on weaker internet connection.Based on the 'pay as you go' model of subscription. For any requests, we have to contact the support team. Review Source BA Bikas A. Assistant Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "A great tool for virtual meetings and communication." December 15, 2022 4.0 Pros The features are fast, secure and useful. It is free, I don't know if it has paid plans but even the free version works fine for almost all needs. Cons A bit tricky to get through controls and needs getting used to for quick actions. Review Source VR Verified Reviewer Sr system engineer Banking Used the software for: 6-12 months ### "amazonchime screen sharing and online meeting software" November 24, 2021 5.0 really nice with multiple features in a single pane of glass Pros single software multiple things screen sharing meetings and conducting interviews .GUI and sound quality is good Cons when screensharing some times the screen freezes need to refresh some times Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/) Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) cloud infrastructure Review Source PK Prajwal K. Seller Support Associate Information Technology and Services Used the software for: 2+ years ### "The best platform for communication with the team in any organization." April 10, 2022 5.0 My overall experience with amazon chime in the past 2 years has been amazing. Pros Amazon is chime is very easy to use and the user interface is very friendly, all the major options like audio and video settings are directly accessible from the home page making it very comfortable and user friendly. Cons Amazon chime is overall amazing to use but a few themes added to it would make it even more attractive. Review Source CM Christine M. FC1 Associate Logistics and Supply Chain Used the software for: 2+ years ### "Chime Me" January 30, 2021 5.0 Overall its very easy and simple to use. I can contact fellow leadership when I need to quickly. Its convient to use either on mobile phone or laptop. I have it downloaded on my phone for easiness of contacting other managers when needed to. Its easy to add links or files. Pros The product is easy to use and opens up quickly. Its easy to search for someone and add them to your contacts. Its easy to download and install on PC or laptop. I liked how you can also customize the sound for your notifications when receiving them. Cons Sometimes the connection goes in and out. Other then that I feel like there's nothing I dont like about it. Review Source JP Jillian P. Social Media Associate Education Management Used the software for: 2+ years ### "An Outstanding Option for Video Conferencing " August 5, 2021 5.0 Excellent experience, but not partial to this platform over others. Pros I liked how Amazon Chime offers noise suppression and blurs your background. I also enjoyed the features of screen sharing and you can share large files via chat. Cons I did not like that there is no live captioning or transcripts for meetings that should be automatically transcribed for ADA purposes. Review Source AS Adam S. Operations Manager Retail Used the software for: 1-2 years ### "Stable communication software" March 17, 2021 5.0 Overall it's very stable solution. Pros Amazon Chime is the most stable online communicator I have ever used. In business setting it has also very useful option of informing user if message was sent, delivered, or read by the other party. Cons When setting up meetings it's worth to remember to set up autocall option. Chime has no option to set it up as a default. Review Source PR Purna R. HR BP Information Technology and Services Used the software for: 1-2 years ### "Good collaboration tool" December 20, 2022 5.0 Pros You can chat with various teams and tag all team members. Calls are very easy to setup Cons There are no breakout rooms unlike zoom, hence challenging for larger groups. Review Source VR Verified Reviewer fisioterapeuta integral Alternative Medicine Used the software for: 2+ years ### "I like it" April 13, 2022 5.0 I can have my meetings without problems Pros I like it because I can have my meetings without problems Cons there is nothing i don't like........... Review Source MS Markus S. Industrial Designer Design Used the software for: 1-2 years ### "Amazon Chime is a no frills instant messaging and meetings platform" October 9, 2020 4.0 Overall I quite enjoy using Chime and it is integral to my daily workflow. Pros Amazon Chime is simple to use and has a clean interface. Navigating the menus and features is very easy and intuitive. Cons I would like the ability to be in multiple meetings at once, with the option to switch audio or video between meetings. The automatic availability feature can be buggy. Review Source MdPS María del Pilar S. Full Stack developer Computer Software Used the software for: Less than 6 months ### "Not so great" July 27, 2021 3.0 Pros The noise-canceling function is very useful Cons It has no app for Linux, so I had to use it on the web. I don't know if the issues I found here are solved on the apps, but at least on the web app the video and screen sharing would not always work Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.