--- title: "Amazon Chime Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Amazon Chime the right Meeting solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180391/Amazon-Chime/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Amazon Chime 4.3 (135) [View alternatives](https://www.capterra.com/p/180391/Amazon-Chime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Amazon Chime Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews AH Andriy H SupervisorPaper & Forest Products, 51 - 200 employeesUsed the software for: 6-12 months. “It focuses on clear communication, stable connections, and ease of use. If you want a tool that works without distractions, Chime is a good option.“ December 30, 2025 SY Shuchun Y Software EngineerInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “The setup on amazon side can be little confusing initially also network related troubleshooting in production can be another hurdle.“ January 20, 2026 MT Mary T PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “It integrates seamlessly with AWS, providing a streamlined experience for users within the Amazon ecosystem.“ December 12, 2024 JK Jitae K Sr.DevopsComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “We had very poor audio quality, which made us to drop and re-connect to the video call, very bad UI which makes users so confused.“ October 3, 2025 Prayag T Poor video conference toolComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Good tool for scheduling large meetings“ December 15, 2025 SM Shreyash M ManagerBanking, 10,001+ employeesUsed the software for: More than 2 years. “The messaging is pretty lackluster.“ August 23, 2025 MT Mary T PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, Amazon Chime prioritizes security with strong encryption and compliance features.“ December 12, 2024 IP Isabelle P managerEntertainment, 2 - 10 employeesUsed the software for: 6-12 months. “somehow it was lagging but I am not sure if it is the product or the power of my internet connection or the device on which I was using.“ November 27, 2023 ## Showing most helpful reviews Showing 1-25 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Krisztián T. UPS Service Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Functional Communication Platform" July 31, 2025 4.0 Pros Chime is reliable and consistent for meetings, chat, and calls. Its tight integration into the Amazon ecosystem makes user management easier. Call quality is solid, and the ability to quickly spin up meetings is helpful. Cons Feature-wise, it’s behind Slack or Teams. The UI feels outdated, and it lacks many collaborative features modern teams expect. Review Source VR Verified Reviewer Administrator Hospital & Health Care Used the software for: 2+ years ### "Chime is good" June 15, 2022 5.0 Overall the experience has been good, however my organization opted to switch to a different system last year. Pros Chime is a good video conferencing product, but not a great video conferencing product. The audio and video quality works well and the on screen controls are easy and intuitive, but it tends to be more difficult to schedule meetings compared to other similar software. Cons When scheduling a meeting, the software does not automatically send out notifications with links. It’s a bit of a convoluted process to schedule a meeting, especially a meeting that has several participants. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Google hangouts was not working well for us so we decided to switch to Chime. Review Source Prayag T. Poor video conference tool Computer Software Used the software for: 2+ years ### "Poor video call feature meeting tool" December 15, 2025 2.0 Would not recommend it to anybody but wld prefer comparative tools like zoom or teams specially video call meetings Pros Better sound quality Good for scrum of scrum meeting calls Good tool for scheduling large meetings Good collaborative tool Cons During video calls, the network connectivity is poor and people gets dropped off from the meeting automatically Review Source KL Kate L. Sales Machinery Used the software for: I used a free trial ### "Reliable Communication with Room for Improvement" August 14, 2026 5.0 Overall, my experience with Amazon Chime was positive. It provided reliable audio and video conferencing with a straightforward meeting experience. However, the interface felt somewhat dated, and navigating some features wasn’t as intuitive as with newer collaboration tools. Pros I liked that Amazon Chime was straightforward to use for online meetings and team communication. The audio and video quality were generally reliable, and joining meetings was simple. Cons The interface felt less intuitive and polished compared with some competing communication platforms. Some features could also be easier to discover and navigate, especially for new users. Review Source Diego T. DevOps Engineer Computer Software Used the software for: Less than 6 months ### "Amazon Chime a stranger with great potencial" June 28, 2020 5.0 I wasn't aware of the existence of this application, but I really feel comfortable and used it. I will definitely take into consideration at the moment of recommend it to someone who needs it. Pros I still remember three months ago, when I received my first invitation to a meeting with Amazon Chime. My colleges and I were a little bit surprise about this link, we weren't aware that Amazon had a video call service. So it was a surprise. Since then we got used to it. Really easy for using, the bar for sharing screen, turning off camera and muting yourself. Something different, as zoom, google meet and Webex have them below. Cons One of the things I don't like of Chime is the support for Linux. There's none. You have to used the web version. But in the meantime, there's support for Mac and Windows. So not good from Amazon doing this. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) This was an upper management decision. The provider used this platform, so we have to adapt to it, Review Source FD Flora D. President Management Consulting Used the software for: 1-2 years ### "Choose anything else" September 3, 2021 3.0 Our client is required to be on this platform because they are an Amazon subsidiary. Even they wish we could meet on zoom or MS teams. This is just a buggy and difficult platform to use successfully at scale. Pros Not much. It comes with the territory when your client is an Amazon subsidiary. Cons This is always a difficult session when a client chooses chime as their platform for a meeting. People get dropped, there are sound distortions, it is difficult to call into a meeting. it feels like every Chime meeting has its challenges. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We had to because the client is an Amazon subsidiary. Review Source AK Angie K. Administrative Assistant Defense & Space Used the software for: Less than 6 months ### "Amazon Chime fits purpose well~" July 15, 2021 5.0 User friendly so far. Pros Easy to join in No app required Option to blur background Super user friendly Cons We’ve only used this 3 times but so far we all dig it! Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Office manager made the choice after most of complained that Zoom wouldn’t connect. Review Source VR Verified Reviewer Customer Service Agent Consumer Services Used the software for: 2+ years ### "Chime is a improved communication plataform" December 22, 2025 5.0 Over the years it has been updated to be easier and error free of bugs. The communication facilities have been improving with each update Pros It's easy to use, a clean and easily manageable interface. It integrate perfectly with the dark interface. And very secure network. Cons Its lacky many essential options and the ability to be used outside the company network that could facilitate communication Review Source SM Shreyash M. Manager Banking Used the software for: 2+ years ### "Decent cheap vc app" August 23, 2025 3.0 It’s a decent and cheap vc client and does the basics well. Overall it is pretty tame compared to all the other major players in the market, but you get what you pay for Pros Video calling is pretty adequate. It does the basics pretty well in terms of simple features needed by most pro Cons The messaging is pretty lackluster. Chime misses most of the features available for video conferencing when compared to other alternatives Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Transitioning out of Microsoft suite of apps Review Source AH Andriy H. Supervisor Paper & Forest Products Used the software for: 6-12 months ### "A Dependable Tool for Clear Communication" December 30, 2025 5.0 My experience with Amazon Chime has been smooth and dependable. Meetings start quickly, audio and video quality are consistent, and the app performs well even when internet conditions aren’t perfect. And its safety ! Pros Amazon Chime is a no-nonsense meeting app. It focuses on clear communication, stable connections, and ease of use. If you want a tool that works without distractions, Chime is a good option. Cons I liked Amazon Chime’s consistent performance the most. The audio quality is clear, meetings connect quickly, and screen sharing works smoothly without interruptions. Review Source MT Mary T. President Accounting Used the software for: 2+ years ### "Reliable !" December 12, 2024 4.0 Pros Amazon Chime offers clear audio and video quality, making communication easy and reliable. It integrates seamlessly with AWS, providing a streamlined experience for users within the Amazon ecosystem. The interface is simple and user-friendly, and the platform is scalable for different team sizes. Additionally, Amazon Chime prioritizes security with strong encryption and compliance features. Cons It has a smaller user base compared to other platforms, which can make collaboration more challenging. It also offers fewer third-party integrations and occasionally experiences mobile app issues. Its premium features can be costly, and new users may find the platform a bit difficult to navigate at first. Review Source RR Rajat R. RR-WB Alternative Dispute Resolution Used the software for: 6-12 months ### "Amazon chime experience " November 16, 2023 5.0 more over everything is okay i literally used this app and i love its graphics, different types of new emojis and i will suggest to all my friends should go for this app and also it has a satisfaction for users Pros While talking about Amazon Chime i always think that its a perfect application or software to have a sweet conversation and makes a melodious voice of your tone like quite natural or we can say that its features are amazing and some more things i want to say about it which i like at my experience is that me and my friends are staying in a very distance place so we are always bussy for our works but everyday when we get up of sleep we had a conversation on amazon chime we had a cup of coffee and it make our day whole day bright and when ever we are missing them in some occasion we just make a video chat to them and this application is so good in it self that we not even get bored to talk and we get 30 days free trial of pro version Cons Amazon chime is a useful app for me but also there is some faults which i think company may launch an update for it like i can share screen to 1:1 so i think it should be little increased in the next update Review Source aM argel M. call center agent Retail Used the software for: 1-2 years ### "amazon chime review" October 21, 2023 5.0 Fast and reliable. We frequently use amazon chime specially when we have meetings. easy to communicate with other people. Pros Fast and reliable. We frequently use amazon chime specially when we have meetings. easy to communicate with other people. Cons On my experience, I don't have cons when using amazon chime since this is one of the tools that we used on our daily work. Easy, fast and reliable. Review Source PV Priyam V. Wealth Manager Financial Services Used the software for: 1-2 years ### "Single solution for both Internal & external communication" July 31, 2023 4.0 Amazon Chime removes dependencies on multiple applications. It has combined chat & meetings & also supports dial-in & in-room video conference which are suitable for external communication.This single application is sufficient for all our communication needs! Pros It easily integrates with external tokenizers to implement multi factor authentication.Chime has a dedicated management console for implementation of policies.Chat & meetings are present in two different tabs under the same application. Cons Poor performance on weaker internet connection.Based on the 'pay as you go' model of subscription. For any requests, we have to contact the support team. Review Source BA Bikas A. Assistant Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "A great tool for virtual meetings and communication." December 15, 2022 4.0 Pros The features are fast, secure and useful. It is free, I don't know if it has paid plans but even the free version works fine for almost all needs. Cons A bit tricky to get through controls and needs getting used to for quick actions. Review Source NS Nicole S. Sr. Project Manager Real Estate Used the software for: 6-12 months ### "The perfect place for business calls and chats " September 16, 2024 5.0 Easy to use, convenient for meetings and voice chats. Perfect for remote situations. Pros Amazon Chime is easy to use for even beginners Cons I have absolutely no complaints so there is nothing we like least. Review Source VR Verified Reviewer Team leader Financial Services Used the software for: 6-12 months ### "Amazon Chime an amazing app for collegue" April 4, 2022 5.0 Finding a good place and a good ti,e to arrange a meeting were difficult in the past but with Amazon Chime this problem had solved due the flexibility that this app offer Pros The best thing about Amazon Chime is that it will allow you to arrange meetings and exchange information quite easy Cons I would say the only issue I face while using this program is that you need some time to adapt it Review Source CB Chelsey B. Account Management Environmental Services Used the software for: 2+ years ### "call me chime me if you wanna reach me" January 17, 2023 5.0 Pros It was accessible everywhere, very convenient. Its very professional, compared to like slack, no emoji's. I don't have people just sending thumbs up, they will have to write out a response. The noise for chime is very soothing. Cons it's boring to look at, very plain jane. Review Source MP MANJU P. QA Information Technology and Services Used the software for: 1-2 years ### "Great tool for team communication and collaboration" August 12, 2021 5.0 Good application for instant messaging and calls & also usage based pricing. Pros Cost-effective and easy to set up. Mobile app is also available. Good quality audio, video and screen share. Easy to join & create meetings. Can be used for instant messaging. Cons Sometimes it takes much time to load and connect. Review Source JP Jillian P. Social Media Associate Education Management Used the software for: 2+ years ### "An Outstanding Option for Video Conferencing " August 5, 2021 5.0 Excellent experience, but not partial to this platform over others. Pros I liked how Amazon Chime offers noise suppression and blurs your background. I also enjoyed the features of screen sharing and you can share large files via chat. Cons I did not like that there is no live captioning or transcripts for meetings that should be automatically transcribed for ADA purposes. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: 6-12 months ### "Best Work Messaging App" April 14, 2019 5.0 A+ Pros Amazon Chime is ALWAYS up at my law firm. We have about 10 attorneys and 15-20 paralegals, and we use chime for everything that doesn't need to be put in an email. I love that attachments can be dragged and dropped so easily. Cons There is nothing I don't like about this software. Review Source VR Verified Reviewer Technology consultant Information Technology and Services Used the software for: Less than 6 months ### "Another Fantastic service by Amazon. One of the Best Video Conferenceing Service." June 10, 2020 5.0 As per the current scenario were many big same offering products failed to provide security. Here we have Amezon's which is recognise in cloud services hence we can assured to get best security. Pros Works on all platforms. Easy to use. Meeting record ing feature and many more...... Cons Nothing as of now! But scenes we have hard lot of security bridge news we feel cautious about the the new options. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Due to lack of security. Review Source ME Metin E. E-Commerce Manager Consumer Goods Used the software for: 2+ years ### "Alternative Communication Program for Business" January 8, 2024 4.0 Pros Due to business related meetings, I have been using Amazon Chime and sometimes it's an sufficient program if you use it via chrome. Meetings are good but not so good connection like other counterparts. Cons Connection problems are critical and sometimes it's creating problem on it's own. Video connection also can be problematic. Review Source jB joshua B. diesel Mechanical or Industrial Engineering Used the software for: 2+ years ### "i love amazon chime" April 14, 2020 5.0 it the greats thing if your try to save money , we use it all the time Pros my wife and kids and I watch amazon chime , great shows and movies Cons they need more new videos and shows, maybe on the deman Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: Less than 6 months ### "Decent conferencing tool. " April 29, 2021 4.0 Overall, I found Chime to be an acceptable alternative to other virtual meeting tools. It is not the app of choice for my workplace, but I would be ok with a switch as it gets the job done. Pros I found Chime to be fairly easy to use and held its own against the other virtual meeting tools that are available. To me, there was nothing that set Chime apart from any of the others. The meeting quality, both audio and video, was very good. All of the basic functionality was there too. Cons Not a whole lot to complain about and the one thing that stuck out to me might just be a lack of familiarity. I was not able to find a way to set a default profile for audio/video controls that would allow a user to join muted or with video off by default. It seemed that you had to join with everything on, and then make adjustments. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.