# Amazon Chime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amazon Chime the right Meeting solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180391/Amazon-Chime/reviews --- Amazon Chime 4.3 (134) [View alternatives](https://www.capterra.com/p/180391/Amazon-Chime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Amazon Chime Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews AH Andriy H SupervisorPaper & Forest Products, 51 - 200 employeesUsed the software for: 6-12 months. “It focuses on clear communication, stable connections, and ease of use. If you want a tool that works without distractions, Chime is a good option.“ December 30, 2025 SY Shuchun Y Software EngineerInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “The setup on amazon side can be little confusing initially also network related troubleshooting in production can be another hurdle.“ January 20, 2026 Krisztián T UPS Service EngineerElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: More than 2 years. “Call quality is solid, and the ability to quickly spin up meetings is helpful.“ July 31, 2025 JK Jitae K Sr.DevopsComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “We had very poor audio quality, which made us to drop and re-connect to the video call, very bad UI which makes users so confused.“ October 3, 2025 MT Mary T PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “It integrates seamlessly with AWS, providing a streamlined experience for users within the Amazon ecosystem.“ December 12, 2024 KH Kianna H Client ProviderRetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Also, the inability to set up meetings that are independent of a particular user is a real deal-breaker for me.“ August 16, 2024 Prayag T Poor video conference toolComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Good tool for scheduling large meetings“ December 15, 2025 SM Shreyash M ManagerBanking, 10,001+ employeesUsed the software for: More than 2 years. “The messaging is pretty lackluster.“ August 23, 2025 ## Showing most helpful reviews Showing 1-25 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Krisztián T. UPS Service Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Functional Communication Platform" July 31, 2025 4.0 Pros Chime is reliable and consistent for meetings, chat, and calls. Its tight integration into the Amazon ecosystem makes user management easier. Call quality is solid, and the ability to quickly spin up meetings is helpful. Cons Feature-wise, it’s behind Slack or Teams. The UI feels outdated, and it lacks many collaborative features modern teams expect. Review Source Diego T. DevOps Engineer Computer Software Used the software for: Less than 6 months ### "Amazon Chime a stranger with great potencial" June 28, 2020 5.0 I wasn't aware of the existence of this application, but I really feel comfortable and used it. I will definitely take into consideration at the moment of recommend it to someone who needs it. Pros I still remember three months ago, when I received my first invitation to a meeting with Amazon Chime. My colleges and I were a little bit surprise about this link, we weren't aware that Amazon had a video call service. So it was a surprise. Since then we got used to it. Really easy for using, the bar for sharing screen, turning off camera and muting yourself. Something different, as zoom, google meet and Webex have them below. Cons One of the things I don't like of Chime is the support for Linux. There's none. You have to used the web version. But in the meantime, there's support for Mac and Windows. So not good from Amazon doing this. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) This was an upper management decision. The provider used this platform, so we have to adapt to it, Review Source DC Daniel C. Benefits and Compliance Manager Hospital & Health Care Used the software for: I used a free trial ### "Amazon Chime Review" May 30, 2026 3.0 Pros There were some decent features on here and for the audio/video quality, the "noise cancelling" option worked quite well. Cons User interface seemed lacking compared to it's competitors which was something I did not anticipate. It still worked just fine but if I had to list a "con" or "dislike" that is probably the first one that came to mind. Review Source VR Verified Reviewer Customer Service Agent Consumer Services Used the software for: 2+ years ### "Chime is a improved communication plataform" December 22, 2025 5.0 Over the years it has been updated to be easier and error free of bugs. The communication facilities have been improving with each update Pros It's easy to use, a clean and easily manageable interface. It integrate perfectly with the dark interface. And very secure network. Cons Its lacky many essential options and the ability to be used outside the company network that could facilitate communication Review Source AH Andriy H. Supervisor Paper & Forest Products Used the software for: 6-12 months ### "A Dependable Tool for Clear Communication" December 30, 2025 5.0 My experience with Amazon Chime has been smooth and dependable. Meetings start quickly, audio and video quality are consistent, and the app performs well even when internet conditions aren’t perfect. And its safety ! Pros Amazon Chime is a no-nonsense meeting app. It focuses on clear communication, stable connections, and ease of use. If you want a tool that works without distractions, Chime is a good option. Cons I liked Amazon Chime’s consistent performance the most. The audio quality is clear, meetings connect quickly, and screen sharing works smoothly without interruptions. Review Source Prayag T. Poor video conference tool Computer Software Used the software for: 2+ years ### "Poor video call feature meeting tool" December 15, 2025 2.0 Would not recommend it to anybody but wld prefer comparative tools like zoom or teams specially video call meetings Pros Better sound quality Good for scrum of scrum meeting calls Good tool for scheduling large meetings Good collaborative tool Cons During video calls, the network connectivity is poor and people gets dropped off from the meeting automatically Review Source SM Shreyash M. Manager Banking Used the software for: 2+ years ### "Decent cheap vc app" August 23, 2025 3.0 It’s a decent and cheap vc client and does the basics well. Overall it is pretty tame compared to all the other major players in the market, but you get what you pay for Pros Video calling is pretty adequate. It does the basics pretty well in terms of simple features needed by most pro Cons The messaging is pretty lackluster. Chime misses most of the features available for video conferencing when compared to other alternatives Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Transitioning out of Microsoft suite of apps Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Great tool to build webRTC based application" January 20, 2026 5.0 Amazon chime is a very good tool to build webRTC related application and can be deployed to production fairly quickly too. Pros Our team used Amazon chime to build a simple video call solution feature, it also supports messaging and have very sufficient online documentation to learn how to use the SDK to build the application. Cons The setup on amazon side can be little confusing initially also network related troubleshooting in production can be another hurdle. Review Source JK Jitae K. Sr.Devops Computer Software Used the software for: Less than 6 months ### "A reliable tool with room for improvement" October 3, 2025 3.0 Overall, my experience with Amazon Chime has not been quite good. UI is very complex and audio quality was pretty bad. Pros I don't see any strong benefits using this. Whenever we need to connect with AWS internal team or technician, We've been connected through Chime. Its just for online meeting, nothing special Cons We had very poor audio quality, which made us to drop and re-connect to the video call, very bad UI which makes users so confused. Review Source MT Mary T. President Accounting Used the software for: 2+ years ### "Reliable !" December 12, 2024 4.0 Pros Amazon Chime offers clear audio and video quality, making communication easy and reliable. It integrates seamlessly with AWS, providing a streamlined experience for users within the Amazon ecosystem. The interface is simple and user-friendly, and the platform is scalable for different team sizes. Additionally, Amazon Chime prioritizes security with strong encryption and compliance features. Cons It has a smaller user base compared to other platforms, which can make collaboration more challenging. It also offers fewer third-party integrations and occasionally experiences mobile app issues. Its premium features can be costly, and new users may find the platform a bit difficult to navigate at first. Review Source VR Verified Reviewer Software Engineer Telecommunications Used the software for: Less than 6 months ### "Good communication option for AWS users" January 29, 2025 4.0 The audio and video quality are amazing, and features like smart mute and noise cancellation enhance clarity. Provides good and reliable communication option for the businesses already using AWS. Pros Easy meeting scheduling, impeccable call quality and its wonderful integration with AWS. It has a simple and straightforward UI making it super user friendly. Cons Since it's not widely used, could take a bit of time to learn UI for new users. Need some additional advanced features to make it a first choice. Review Source JC Jess C. Accounts Receivable Chemicals Used the software for: 6-12 months ### "Amazon Chime Review" September 4, 2024 4.0 Pros It is very easy to communicate using this product. Cons There is nothing specifically I dislike about the product. Review Source KH Kianna H. Client Provider Retail Used the software for: Less than 6 months ### "It's Cool!" August 16, 2024 4.0 I like it...Amazon chime is user friendly, provides competitive features in comparison to other meeting apps and software's. Pros I love how Chime will auto call you for a meeting. Cons Chime is not the best for one on one chats and really bad for group chats. Also, the inability to set up meetings that are independent of a particular user is a real deal-breaker for me. Review Source SN Stéphane N. DevOps Engineer Oil & Energy Used the software for: 6-12 months ### "Easily chime in with Amazon Chime" August 27, 2024 4.0 Pros Chime is easy to use, even without any prior experience with the tool Cons It doesn't offer discounts for non-profit organizations Review Source PV Priyam V. Wealth Manager Financial Services Used the software for: 1-2 years ### "Single solution for both Internal & external communication" July 31, 2023 4.0 Amazon Chime removes dependencies on multiple applications. It has combined chat & meetings & also supports dial-in & in-room video conference which are suitable for external communication.This single application is sufficient for all our communication needs! Pros It easily integrates with external tokenizers to implement multi factor authentication.Chime has a dedicated management console for implementation of policies.Chat & meetings are present in two different tabs under the same application. Cons Poor performance on weaker internet connection.Based on the 'pay as you go' model of subscription. For any requests, we have to contact the support team. Review Source BA Bikas A. Assistant Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "A great tool for virtual meetings and communication." December 15, 2022 4.0 Pros The features are fast, secure and useful. It is free, I don't know if it has paid plans but even the free version works fine for almost all needs. Cons A bit tricky to get through controls and needs getting used to for quick actions. Review Source VR Verified Reviewer Sr system engineer Banking Used the software for: 6-12 months ### "amazonchime screen sharing and online meeting software" November 24, 2021 5.0 really nice with multiple features in a single pane of glass Pros single software multiple things screen sharing meetings and conducting interviews .GUI and sound quality is good Cons when screensharing some times the screen freezes need to refresh some times Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/) Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) cloud infrastructure Review Source PK Prajwal K. Seller Support Associate Information Technology and Services Used the software for: 2+ years ### "The best platform for communication with the team in any organization." April 10, 2022 5.0 My overall experience with amazon chime in the past 2 years has been amazing. Pros Amazon is chime is very easy to use and the user interface is very friendly, all the major options like audio and video settings are directly accessible from the home page making it very comfortable and user friendly. Cons Amazon chime is overall amazing to use but a few themes added to it would make it even more attractive. Review Source CM Christine M. FC1 Associate Logistics and Supply Chain Used the software for: 2+ years ### "Chime Me" January 30, 2021 5.0 Overall its very easy and simple to use. I can contact fellow leadership when I need to quickly. Its convient to use either on mobile phone or laptop. I have it downloaded on my phone for easiness of contacting other managers when needed to. Its easy to add links or files. Pros The product is easy to use and opens up quickly. Its easy to search for someone and add them to your contacts. Its easy to download and install on PC or laptop. I liked how you can also customize the sound for your notifications when receiving them. Cons Sometimes the connection goes in and out. Other then that I feel like there's nothing I dont like about it. Review Source JP Jillian P. Social Media Associate Education Management Used the software for: 2+ years ### "An Outstanding Option for Video Conferencing " August 5, 2021 5.0 Excellent experience, but not partial to this platform over others. Pros I liked how Amazon Chime offers noise suppression and blurs your background. I also enjoyed the features of screen sharing and you can share large files via chat. Cons I did not like that there is no live captioning or transcripts for meetings that should be automatically transcribed for ADA purposes. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: 6-12 months ### "Best Work Messaging App" April 14, 2019 5.0 A+ Pros Amazon Chime is ALWAYS up at my law firm. We have about 10 attorneys and 15-20 paralegals, and we use chime for everything that doesn't need to be put in an email. I love that attachments can be dragged and dropped so easily. Cons There is nothing I don't like about this software. Review Source VR Verified Reviewer Technology consultant Information Technology and Services Used the software for: Less than 6 months ### "Another Fantastic service by Amazon. One of the Best Video Conferenceing Service." June 10, 2020 5.0 As per the current scenario were many big same offering products failed to provide security. Here we have Amezon's which is recognise in cloud services hence we can assured to get best security. Pros Works on all platforms. Easy to use. Meeting record ing feature and many more...... Cons Nothing as of now! But scenes we have hard lot of security bridge news we feel cautious about the the new options. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Due to lack of security. Review Source ME Metin E. E-Commerce Manager Consumer Goods Used the software for: 2+ years ### "Alternative Communication Program for Business" January 8, 2024 4.0 Pros Due to business related meetings, I have been using Amazon Chime and sometimes it's an sufficient program if you use it via chrome. Meetings are good but not so good connection like other counterparts. Cons Connection problems are critical and sometimes it's creating problem on it's own. Video connection also can be problematic. Review Source jB joshua B. diesel Mechanical or Industrial Engineering Used the software for: 2+ years ### "i love amazon chime" April 14, 2020 5.0 it the greats thing if your try to save money , we use it all the time Pros my wife and kids and I watch amazon chime , great shows and movies Cons they need more new videos and shows, maybe on the deman Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: Less than 6 months ### "Decent conferencing tool. " April 29, 2021 4.0 Overall, I found Chime to be an acceptable alternative to other virtual meeting tools. It is not the app of choice for my workplace, but I would be ok with a switch as it gets the job done. Pros I found Chime to be fairly easy to use and held its own against the other virtual meeting tools that are available. To me, there was nothing that set Chime apart from any of the others. The meeting quality, both audio and video, was very good. All of the basic functionality was there too. Cons Not a whole lot to complain about and the one thing that stuck out to me might just be a lack of familiarity. I was not able to find a way to set a default profile for audio/video controls that would allow a user to join muted or with video off by default. It seemed that you had to join with everything on, and then make adjustments. 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