# EyeOnTask Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EyeOnTask the right Field Service Management solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180409/Eye-On-Task/reviews --- EyeOnTask 4.8 (75) [View alternatives](https://www.capterra.com/p/180409/Eye-On-Task/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of EyeOnTask Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MS Matt S ManagerCivil Engineering, 2 - 10 employeesUsed the software for: 6-12 months. “It has all we needed which includes job management tracking, engineer scheduling, inventory/stock, quotations and invoicing.“ February 26, 2026 GE Giannakis E ManagerElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “Currently, when a payment is received, the system does not generate a proper receipt with a unique reference or accessible receipt number.“ November 24, 2025 KS Ken S Account ManagerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “Value for the money has to be at the top, could not find any other platform that the costs are as low as EOT, The software is easy to learn and setting up custom forms is a breeze, like custom check lists for monthly or quarterly maintenance, ease of scheduling and repeating schedule is easy to set up as well.“ June 2, 2026 SZ Sarah Z General ManagerFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “Updates without notification, changing functions without notice. Whenever there's an update, some old functions will fail to work.“ September 11, 2025 GE Giannakis E ManagerElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “The mobile app is especially helpful because it allows technicians to access job details, update tasks, and collect signatures while onsite — even without internet access.“ November 24, 2025 MG Margaux G Operations DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “One thing I could not see was the absence of notifications to help when a worker deviated from a route or failed to check-in.“ April 15, 2025 HY Hani Y Operation CoordinatorPublic Safety, 11 - 50 employeesUsed the software for: 1-2 years. “the most thing I like is the templates for service reports, invoices and contracts and I can edit it smoothly to match with the company image“ September 24, 2024 GJ Gamaliel J ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The interface appears dated.“ September 18, 2025 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ted K. Consultant Computer Software Used the software for: 1-2 years ### "Flexible solution, Best value for money" May 2, 2021 5.0 EyeOnTask replaces several self developed tools and many Excel sheets. It makes the different processes easy and prevents mistakes. Especially the integration of the app for the fieldworkers with the back office improved efficiency. Pros EyeOnTask comes with an enormous amount of standard features which can be configured to the requirements. All features are integrated within the software but also over the different user interfaces like the web-interface, the apps and the plugins. Several financial features for the European market where missing, but added on my request within six weeks. The price model is very acceptable. For the company I advised the cost was even less than the "free" open source solutions when support was taken into consideration. There is good support although it is only in English. Cons The integration with other software is limited. A direct connection with the accounting software my client uses is not available ( currently solved with an export/import). I however had a good discussions with the people behind EyeOnTask and they are now working on adding a mapping tool. With this tool it would be possible for consultants like me to configure the connections with third party software. Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing EyeOnTask EyeOnTask is one complete system which can be configured to the requirements other than Bitrix where many plugins of different vendors are needed. And the pricing model is much more friendly than Syntess. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The efficiency in the method of working could be enormous improved and mistakes prevented. An estimated 1,5 FTE is saved with the use of EyeOnTask. Review Source VR Verified Reviewer General Manager Facilities Services Used the software for: 2+ years ### "Software with great value for money!" September 11, 2025 4.0 EyeOnTask has allowed us to keep good records of all our contract and services to clients. The subscription price is definitely returned with great value! However, speed of site has been rather slow lately, and the failure of old functions with every update is frustrating. Hope to see improvements in that moving forward. Pros Responsiveness of the software team that listens to our suggestions and requests. Love the constant development of new functions to enhance our productivity. Cons Updates without notification, changing functions without notice. Whenever there's an update, some old functions will fail to work. Developers should be more thorough in their testing before going live. Inability to attach videos to jobs has been a hassle. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[ReachOut Suite](https://www.capterra.com/p/144620/ReachOut-Suite/) Reason for choosing EyeOnTask Comprehensiveness of software solution and scalability. Switched from [STEL Order](https://www.capterra.com/p/172096/STEL-Order/) The previous software lacked Contract Management modules and we were not able to deliver timely and customized reminders to our clients. Review Source KS Ken S. Account Manager Restaurants Used the software for: 2+ years ### "Great For Small to Medium Size Bunsiess" June 2, 2026 5.0 This software has been extremely helpful with our company, like any new software there is a learning curve in the beginning. We have been using this software now for going on three years their upgrades keep coming which is a pleasant surprise as they add features. This software can be used in residential or in commercial applications and we use it basically for work orders only not for invoicing which it does have the availability to do and to collect payment onsite if necessary Pros Value for the money has to be at the top, could not find any other platform that the costs are as low as EOT, The software is easy to learn and setting up custom forms is a breeze, like custom check lists for monthly or quarterly maintenance, ease of scheduling and repeating schedule is easy to set up as well. The ability for technicians to add pictures with detail is a huge plus. I would recommend this software to any company out there and for any startup company that wants to avoid being stuck in the 1990's with paper work orders to track. Cons I hate to say Cons, how about they have an opportunity to improve, it would be great to see them have the ability to add videos to the work orders, we have a work around but to have it in the history would be great, and the ability to edit the lead tech or techs completion notes for spelling errors would be nice. Review Source MO Michelle O. NA Food & Beverages Used the software for: 1-2 years ### "Helpful Service, Nice Program" January 15, 2026 5.0 Eye on Task is easy to use, and the customer support is very good. The user experience is clear and efficient. Pros The responsive customer support has helped implement additional requests. Issues are fixed quickly and directly. Easy and clear UI. Cons Could be more robust with more features, but I see things are being added. I think inventory could be improved. Review Source NC NEO C. Administrative Manager Facilities Services Used the software for: 2+ years ### "Effective Tool for Scheduling and Field Workforce Monitoring" June 9, 2026 5.0 We have been using EyeOnTask for around 3 years and are very satisfied with it. It helps us monitor site workers, manage schedules, and track job progress efficiently. Overall, it has improved our workflow and daily operations. Pros I have been using Eye on Task (EOT) for around 3 years. Overall, the system has helped improve our daily operation, scheduling, attendance tracking, and job coordination. As our operation and sales performance continue to grow beyond previous years, we are also improving internal workflow arrangements and team coordination through the system. Attendance timing, scheduling updates, and job records are now monitored more systematically to improve efficiency and communication between admins, coordinators, and fieldworker. Cons There is nothing significant that we dislike about EyeOnTask. The system has been helpful for managing schedules and monitoring field workers. We would just like to see more enhancements and new features in future updates. Review Source GJ Gamaliel J. Manager Construction Used the software for: 2+ years ### "Best value for money" September 18, 2025 4.0 The onboarding and support have been excellent. We use the platform to track service calls and contracts for our electrical company. Pros Easy to set up. Eliminated the need for paper systems. Has good workflow tools from call to billing. Integrated time keeping. Cons It's a good thing. It has too many features. I don't use many of the apps' features. The interface appears dated. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing EyeOnTask The primary consideration was cost, but also the ability to generate Work orders. Review Source LR Leigh-Ann R. Company Admin Logistics and Supply Chain Used the software for: 2+ years ### "Would recommend " November 17, 2025 4.0 It has been a positive experience and we would recommend this product to anyone needing a simple quick solution. Pros It's a great value for the price we pay and whenever there is an issue with the system, our contact at EyeOnTask is quick to respond and either try to fix the issue or fix it. Cons There are times when the system is being updated and it goes down but we are not notified beforehand to be prepared for it. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) They were discontinuing the function that we used. Review Source MW Mick W. Operations Manager Real Estate Used the software for: Less than 6 months ### "Efficient, Modern, Crisp, Economic" February 21, 2025 5.0 During the set up phase, the support team were always on hand. I've had the odd "how to" interactions with support and they have responded promptly with definitive answers or come back quickly when they have had to check with develops. Pros Fresh, clean look, strong reporting, attentive support team and willing to listen to suggestions, which have been implemented. Clean clinet reports and good automation. Great for managing teams Cons The web portal is strong but needs a revisit. At time of writing, the web portal is version 0.0 Alternatives considered [WorkPal](https://www.capterra.com/p/168469/WorkPal/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing EyeOnTask Better fit, easier to use, easy integration and deployment. Less inertia to change for the team Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Poor reporting, glitchy, messy system to us. Support was grat but ultimatley could not resolve sporadic issues Review Source GE Giannakis E. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A Helpful Tool for Field Service Management with Room for Improvement" November 24, 2025 5.0 My overall experience with EyeOnTask has been very positive. The software is user-friendly, easy to navigate, and makes managing field service operations much more efficient. Scheduling jobs, tracking technicians, and sending invoices have become much faster and more organized. The mobile app is especially helpful for field staff and has made communication smoother Pros The system makes scheduling jobs, tracking work progress, and communicating with field staff very simple. The mobile app is especially helpful because it allows technicians to access job details, update tasks, and collect signatures while onsite — even without internet access. This has helped save time, reduce paperwork, and keep everyone on the same page. The support team is also responsive and willing to customize features when needed, which makes the experience even better. Cons One improvement I would like to see is in the receipt and payment tracking process. Currently, when a payment is received, the system does not generate a proper receipt with a unique reference or accessible receipt number. This makes it difficult for our accounting team to track and reconcile payments efficiently. Adding an automatic, numbered receipt feature would greatly enhance the accounting workflow and make the system even more complete. Review Source NP Niel P. Owner Restaurants Used the software for: 6-12 months ### "Good for small business " April 14, 2026 5.0 I am using this software from last 9 months , overall very good and good price also , overall as per price this is very good Pros Easy to operate and learn for my business , additional features also available, customised as per work , very good feature that I can send job card to get sign online or via email, if customer not available on site Cons customer service response time is long, some time set up of software are miss aline, job card have some extra gaps so can not set job card on 1 page if report is long Review Source MG Margaux G. Operations Director Hospital & Health Care Used the software for: 1-2 years ### "Greatly enhanced field work since real-time job tracking" April 15, 2025 4.0 I have had a very positive impression employing EyeOnTask at my company. The possibility to work with quotations of services, authorized workers and viewing the client’s stock was a great addition to the way we work. Pros With the help ofEyeOnTask, I was able to see my field teams traveling between sites and prevent time loss. It was effective to use the job creation-to-completion pipeline daily; I was delighted by how fast we could assign and track tasks. Cons One thing I could not see was the absence of notifications to help when a worker deviated from a route or failed to check-in. Often, I had to follow up with my responses which was time-consuming when many customers are requesting my attention. Review Source RB Ritu B. Computer Facilitator Primary/Secondary Education Used the software for: 1-2 years ### "Involved in improving the inventory management and asset control" April 21, 2025 4.0 Pros Inventory management has been effective in terms of giving real-time availability of stock and their whereabouts by using the EyeOnTask. Features like the low stock alerts and that gives the interconnectivity with the purchase orders have helped us in minimizing the times we run out of stock.​ Cons Some of these areas include the inability to update several records belonging to the inventory items at once. This has been particularly the case during the inventory audit time or when changes in the price have had to be made. Review Source BMC Bok Mun C. Director Business Supplies and Equipment Used the software for: Less than 6 months ### "Good and useful software for my business" January 26, 2025 5.0 EyeOnTask allows me to keep track of my operations and assets, enabling me to be on top of everything. Pros Ease of use and multiple functions on one platform. Cons Overall great! But would love to have the settings and customization to be a little more user-friendly. Review Source EN Elaine N. Operation Head Wholesale Used the software for: 6-12 months ### "Good scheduling platform" May 21, 2024 5.0 We are happy to continue to use it. Good scheduling software. Pros Ease of use and set up. My colleague from field technicians to the schedulers to the managers have no issue using the platform after 10 mins orientation. Cons Integration to more popular ERP is critical such as MS Dynamics but currently no means to do it now as far as I know. Review Source EN Elzaan N. Financial Controller Security and Investigations Used the software for: 1-2 years ### "Ease of Use" December 6, 2022 5.0 As an admin user on the software, I find it a great addition to our supporting structure for the fieldworkers to provide the necessary feedback and assignment of tasks, without too much hassle. Pros The product is reasonably easy to learn and to use on a daily basis. Cons The product is limited to the discipline and available time of the fieldworkers to complete and update the status of tasks assigned. Review Source CC Cosmin C. Auxiliar administrator Construction Used the software for: 1-2 years ### "Good job EyeonTask" January 20, 2022 5.0 Pros The soft is great, cover all our needs, and the technical service respond almos immediately Cons The technical service is only in english Review Source AZ Andreas Z. Administrator Consumer Services Used the software for: Less than 6 months ### "No paper work any more!" August 5, 2019 5.0 It helped us to get rid of all paperwork and move it all to digital. We saved a lot of time and money. We can now schedule recurring jobs ahead and assign them to field worker’s calendar. Our field workers love the app which they find very friendly to use. The update between the administrator pc and the app is instantly which makes the communication between the administrator and the field workers more efficient. Whenever we needed some help, the Eyeontask support team was more than willing to help us. Pros The software has a very responsive and easy to use interface and app. With the newly added calendar feature, we can now plan and manage our field workers day ahead of time. The software has more than enough features to use, like collecting payment on the field, track the service history, customer electronic signature, job time tracker, quotes and estimates, billing and invoicing, dispatching and more.. Cons Maybe the inventory module needs some extra features but we don’t really use it for now. Review Source MP Michel P. Owner Facilities Services Used the software for: Less than 6 months ### "Eyeontask" March 20, 2023 5.0 Pros Quality of service and ease of use. They answered me right away on the week-end to answer my questions, thanks to Addie! Cons Lillte old interface but does the job really well Review Source LM Lethabo M. Sales Automotive Used the software for: Less than 6 months ### "Missing Features" November 9, 2019 5.0 Makes projects run smoothly and efficiently. Easy to track down finances and Clientele data. Pros Ease of use and it's interface is simple to use Cons The only option that is not there and would be helpful is the option to have inside jobs. Tasks that are to be done by management or the inside team that doesn't involve sales or customers. For example our advertising team could plan a new strategy for marketing and that tasks has to be put down in order for management to track the progress. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing EyeOnTask Ease of use Review Source CP Chinmay P. CEO Food & Beverages Used the software for: Less than 6 months ### "Great product and very supportive team" November 11, 2019 5.0 Pros Excellent product and the team is cooperative and accomodates the changes / enhancements requested as and when required. The system is very well designed and has most of the features required to keep an eye on the pending tasks and the field worker who is assigned the task. Cons Managing orders is still not upto the mark as required by us, but as such that is not our core requirement too. We take any orders received and make a task for the same. But having a full functioning order management along with tracking of the orders and where abouts would be like the iceing on the cake. Review Source SP Sandeep P. Founder & MD Security and Investigations Used the software for: Less than 6 months ### "Review" October 30, 2020 4.0 Overall Support is too goo and people hear what you want to say and accept if some feature is missing and ready to get it developed. Happy with the way overall experience dealing with eye on task Pros Dynamic Scheduling feature of team through calendar Cons Payment gateway integration... can have other payment options apart from PayPal Reason for choosing EyeOnTask Responsiveness and willingness to help from sales team Review Source CR Colman R. Director Information Technology and Services Used the software for: Less than 6 months ### "EOT Review" May 13, 2021 5.0 Before EOT we were manually managing Jobs, invoices and all aspects of the business. EOT allowed us to streamline the business into more functional flow Pros The ease at which you can deploy job and manage the flow Cons Its security, would like if MFA was introduced that way it could be used to manage more Critical Customer Data Reason for choosing EyeOnTask its simple functionality and that field techs could access on mobile devices. Simplifying the closure of Jobs Review Source EG Elio G. CEO Environmental Services Used the software for: Less than 6 months ### "Brazilian User" February 23, 2023 5.0 Pros The program is very complete, easy to use and assists me in several company processes. Cons In Brazil, programs for service management is very difficult to work with, when I found this system, I found all the features I need. Review Source AH Alfred H. GM Management Consulting Used the software for: Less than 6 months ### "Amazing features for affordable price " July 23, 2020 5.0 Pros it has an amazing features covering most of needs of any type of users , it is affordable and will not cost you a fortune like other silutions Cons it has to improve in financial impact , it would also nice if reporting engine is more editable Review Source MS Manish S. Marketing Consumer Services Used the software for: I used a free trial ### "Very Good services offering by Eye On Task to maintaining record of field workers. Thanks team!!" May 24, 2019 4.0 Pros Capturing live record of the field workers. Cons Not at the moment. I'll suggest in anything. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.