# EyeOnTask Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EyeOnTask the right Field Service Management solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180409/Eye-On-Task/reviews --- EyeOnTask 4.8 (73) [View alternatives](https://www.capterra.com/p/180409/Eye-On-Task/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of EyeOnTask Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews GE Giannakis E ManagerElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “The mobile app is especially helpful because it allows technicians to access job details, update tasks, and collect signatures while onsite — even without internet access.“ November 24, 2025 GE Giannakis E ManagerElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “Currently, when a payment is received, the system does not generate a proper receipt with a unique reference or accessible receipt number.“ November 24, 2025 MS Matt S ManagerCivil Engineering, 2 - 10 employeesUsed the software for: 6-12 months. “It has all we needed which includes job management tracking, engineer scheduling, inventory/stock, quotations and invoicing.“ February 26, 2026 SZ Sarah Z General ManagerFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “Updates without notification, changing functions without notice. Whenever there's an update, some old functions will fail to work.“ September 11, 2025 HY Hani Y Operation CoordinatorPublic Safety, 11 - 50 employeesUsed the software for: 1-2 years. “the most thing I like is the templates for service reports, invoices and contracts and I can edit it smoothly to match with the company image“ September 24, 2024 MG Margaux G Operations DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “One thing I could not see was the absence of notifications to help when a worker deviated from a route or failed to check-in.“ April 15, 2025 RB Ritu B Computer FacilitatorPrimary/Secondary Education, 11 - 50 employeesUsed the software for: 1-2 years. “Features like the low stock alerts and that gives the interconnectivity with the purchase orders have helped us in minimizing the times we run out of stock.​“ April 21, 2025 GJ Gamaliel J ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The interface appears dated.“ September 18, 2025 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ted K. Consultant Computer Software Used the software for: 1-2 years ### "Flexible solution, Best value for money" May 2, 2021 5.0 EyeOnTask replaces several self developed tools and many Excel sheets. It makes the different processes easy and prevents mistakes. Especially the integration of the app for the fieldworkers with the back office improved efficiency. Pros EyeOnTask comes with an enormous amount of standard features which can be configured to the requirements. All features are integrated within the software but also over the different user interfaces like the web-interface, the apps and the plugins. Several financial features for the European market where missing, but added on my request within six weeks. The price model is very acceptable. For the company I advised the cost was even less than the "free" open source solutions when support was taken into consideration. There is good support although it is only in English. Cons The integration with other software is limited. A direct connection with the accounting software my client uses is not available ( currently solved with an export/import). I however had a good discussions with the people behind EyeOnTask and they are now working on adding a mapping tool. With this tool it would be possible for consultants like me to configure the connections with third party software. Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing EyeOnTask EyeOnTask is one complete system which can be configured to the requirements other than Bitrix where many plugins of different vendors are needed. And the pricing model is much more friendly than Syntess. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The efficiency in the method of working could be enormous improved and mistakes prevented. An estimated 1,5 FTE is saved with the use of EyeOnTask. Review Source VR Verified Reviewer General Manager Facilities Services Used the software for: 2+ years ### "Software with great value for money!" September 11, 2025 4.0 EyeOnTask has allowed us to keep good records of all our contract and services to clients. The subscription price is definitely returned with great value! However, speed of site has been rather slow lately, and the failure of old functions with every update is frustrating. Hope to see improvements in that moving forward. Pros Responsiveness of the software team that listens to our suggestions and requests. Love the constant development of new functions to enhance our productivity. Cons Updates without notification, changing functions without notice. Whenever there's an update, some old functions will fail to work. Developers should be more thorough in their testing before going live. Inability to attach videos to jobs has been a hassle. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[ReachOut Suite](https://www.capterra.com/p/144620/ReachOut-Suite/) Reason for choosing EyeOnTask Comprehensiveness of software solution and scalability. Switched from [STEL Order](https://www.capterra.com/p/172096/STEL-Order/) The previous software lacked Contract Management modules and we were not able to deliver timely and customized reminders to our clients. Review Source NP Niel P. Owner Restaurants Used the software for: 6-12 months ### "Good for small business " April 14, 2026 5.0 I am using this software from last 9 months , overall very good and good price also , overall as per price this is very good Pros Easy to operate and learn for my business , additional features also available, customised as per work , very good feature that I can send job card to get sign online or via email, if customer not available on site Cons customer service response time is long, some time set up of software are miss aline, job card have some extra gaps so can not set job card on 1 page if report is long Review Source MW Marie W. Administration Individual & Family Services Used the software for: I used a free trial ### "EFFICIENCY at it's FINEST" June 15, 2025 4.0 Overall experience was good. Was able to get the job done efficiently with the tools provided. The convenience of the app was a strong point. Pros The dynamic reporting. Being abke to generate reports that are easy to understand and effective. As well as being able to share them with the client or just have thwm on record. Cons Some of the frustration dealing with third parties. Somw of the process when integrating certain companies such as steipe or zapier, it could get annoying at times. Review Source MS Matt S. Manager Civil Engineering Used the software for: 6-12 months ### "Our 1st EyeOnTask Review" February 26, 2026 5.0 Eye on task has made such an improvement on the efficiency of the office. Before EyeOnTask we thought we were at full capacity with regards to our engineers but this how shown us that with the correct tools there is always ways to improve. Pros It makes it very easy to manage hundreds of contracts and thousands of jobs. It has all we needed which includes job management tracking, engineer scheduling, inventory/stock, quotations and invoicing. Cons It takes a little while to get used to how everything links, but once you do it all makes so much sense. Review Source GJ Gamaliel J. Manager Construction Used the software for: 2+ years ### "Best value for money" September 18, 2025 4.0 The onboarding and support have been excellent. We use the platform to track service calls and contracts for our electrical company. Pros Easy to set up. Eliminated the need for paper systems. Has good workflow tools from call to billing. Integrated time keeping. Cons It's a good thing. It has too many features. I don't use many of the apps' features. The interface appears dated. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing EyeOnTask The primary consideration was cost, but also the ability to generate Work orders. Review Source LR Leigh-Ann R. Company Admin Logistics and Supply Chain Used the software for: 2+ years ### "Would recommend " November 17, 2025 4.0 It has been a positive experience and we would recommend this product to anyone needing a simple quick solution. Pros It's a great value for the price we pay and whenever there is an issue with the system, our contact at EyeOnTask is quick to respond and either try to fix the issue or fix it. Cons There are times when the system is being updated and it goes down but we are not notified beforehand to be prepared for it. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) They were discontinuing the function that we used. Review Source MW Mick W. Operations Manager Real Estate Used the software for: Less than 6 months ### "Efficient, Modern, Crisp, Economic" February 21, 2025 5.0 During the set up phase, the support team were always on hand. I've had the odd "how to" interactions with support and they have responded promptly with definitive answers or come back quickly when they have had to check with develops. Pros Fresh, clean look, strong reporting, attentive support team and willing to listen to suggestions, which have been implemented. Clean clinet reports and good automation. Great for managing teams Cons The web portal is strong but needs a revisit. At time of writing, the web portal is version 0.0 Alternatives considered [WorkPal](https://www.capterra.com/p/168469/WorkPal/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing EyeOnTask Better fit, easier to use, easy integration and deployment. Less inertia to change for the team Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Poor reporting, glitchy, messy system to us. Support was grat but ultimatley could not resolve sporadic issues Review Source GE Giannakis E. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A Helpful Tool for Field Service Management with Room for Improvement" November 24, 2025 5.0 My overall experience with EyeOnTask has been very positive. The software is user-friendly, easy to navigate, and makes managing field service operations much more efficient. Scheduling jobs, tracking technicians, and sending invoices have become much faster and more organized. The mobile app is especially helpful for field staff and has made communication smoother Pros The system makes scheduling jobs, tracking work progress, and communicating with field staff very simple. The mobile app is especially helpful because it allows technicians to access job details, update tasks, and collect signatures while onsite — even without internet access. This has helped save time, reduce paperwork, and keep everyone on the same page. The support team is also responsive and willing to customize features when needed, which makes the experience even better. Cons One improvement I would like to see is in the receipt and payment tracking process. Currently, when a payment is received, the system does not generate a proper receipt with a unique reference or accessible receipt number. This makes it difficult for our accounting team to track and reconcile payments efficiently. Adding an automatic, numbered receipt feature would greatly enhance the accounting workflow and make the system even more complete. Review Source MO Michelle O. NA Food & Beverages Used the software for: 1-2 years ### "Helpful Service, Nice Program" January 15, 2026 5.0 Eye on Task is easy to use, and the customer support is very good. The user experience is clear and efficient. Pros The responsive customer support has helped implement additional requests. Issues are fixed quickly and directly. Easy and clear UI. Cons Could be more robust with more features, but I see things are being added. I think inventory could be improved. Review Source VR Verified Reviewer Mantenimiento Architecture & Planning Used the software for: Less than 6 months ### "Muy buena herramienta para la gestión de tareas y equipos" December 16, 2025 5.0 EyeOnTask es una solución muy completa para organizar tareas, hacer seguimiento del trabajo y mejorar la coordinación del equipo. La plataforma es intuitiva, fácil de usar y permite tener una visión clara del estado de cada tarea en tiempo real. Destaco especialmente la posibilidad de asignar trabajos, controlar avances y centralizar la información en un solo lugar, lo que ahorra mucho tiempo y evita confusiones. También es muy útil para equipos que trabajan en campo o con múltiples proyectos al mismo tiempo. En general, es una herramienta confiable, eficiente y bien pensada para mejorar la productividad y el control operativo. Muy recomendable. Pros EyeOnTask ofrece varias ventajas, como una interfaz intuitiva, buena organización de tareas y un seguimiento claro del trabajo del equipo en tiempo real, lo que mejora la productividad y la comunicación. Cons Como desventaja, algunas funciones avanzadas pueden requerir un poco de tiempo de adaptación al inicio y, en ciertos casos, la personalización podría ser más flexible. Aun así, es una herramienta sólida y eficiente para la gestión operativa diaria. Review Source MG Margaux G. Operations Director Hospital & Health Care Used the software for: 1-2 years ### "Greatly enhanced field work since real-time job tracking" April 15, 2025 4.0 I have had a very positive impression employing EyeOnTask at my company. The possibility to work with quotations of services, authorized workers and viewing the client’s stock was a great addition to the way we work. Pros With the help ofEyeOnTask, I was able to see my field teams traveling between sites and prevent time loss. It was effective to use the job creation-to-completion pipeline daily; I was delighted by how fast we could assign and track tasks. Cons One thing I could not see was the absence of notifications to help when a worker deviated from a route or failed to check-in. Often, I had to follow up with my responses which was time-consuming when many customers are requesting my attention. Review Source nS natasha S. homemaker Accounting Used the software for: I used a free trial ### "great software" April 12, 2025 5.0 Pros layout and easy to use for tasks i reccomed to family and friends Cons none everything work.great no problems ... Review Source SS Suji S. FM Coordinator Civil Engineering Used the software for: 6-12 months ### "Excellent support" October 18, 2024 5.0 100% satisfied customer with no doubt would recommend Pros systematic way of process, user friendly Cons generating the report, raising the complain and quotation Review Source EN Elaine N. Operation Head Wholesale Used the software for: 6-12 months ### "Good scheduling platform" May 21, 2024 5.0 We are happy to continue to use it. Good scheduling software. Pros Ease of use and set up. My colleague from field technicians to the schedulers to the managers have no issue using the platform after 10 mins orientation. Cons Integration to more popular ERP is critical such as MS Dynamics but currently no means to do it now as far as I know. Review Source MH Michael H. Director Utilities Used the software for: 1-2 years ### "Cork - Ireland EyeOnTask Review" July 20, 2022 4.0 At the start there were some teething problems getting some features tailored to our business. The EyeOnTask team were brilliant. They worked with us to resolve the technical issues until we were happy. They always respond to any queries in a friendly and courteous manner. Pros Easy to use and navigate. Lots of options for our business Cons There were some accounting features missing initially but we have rectified this now. Reason for choosing EyeOnTask We are a small family business. There were lots of features which appealed to us on EyeOnTask. The price point was also very good. Review Source EHK El Hachemi K. General manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Professional staff and excellent customer support service " July 12, 2022 4.0 Oh, very nice experience with Eyontask team, even we are not english speakers, \[SENSITIVE CONTENT\] is very patient with us Pros the availability of customer support at all times, the speed of response, attractive price, the limitless customization of the software and the kindness of \[SENSITIVE CONTENT\] Cons The availability of french speaking supprt seevice Reason for choosing EyeOnTask Customer support is the best Switched from [Synchroteam](https://www.capterra.com/p/129634/Synchroteam/) They are less avalabale than you Review Source JF Joana F. Manager Hospitality Used the software for: Less than 6 months ### "a Good experience until now!" October 19, 2022 5.0 Pros Easy to set up and use. The team adapted themselves easily Cons Scheduling workers' days off should be able to schedule, for example, every Monday in the future, and not need to schedule every week. Review Source CC Claire C. Director Construction Used the software for: Less than 6 months ### "The best app I've found" March 13, 2021 5.0 We needed an app to organise our work and scheduling. It needed to be exactly what I needed for our painting and decorating company and it offers everything and more. On top of that the price is exceptionally competitive which is fantastic for a small company like ours Pros I have been looking at a huge amount of apps for the last 3 years and either they was too expensive or didn't do what I needed but now at last I've found your fantastic software. I'm so pleased to finally find what we needed from an app, I've literally trialed hundreds of apps and eye on task is the best I've found 👏 Cons Nothing found yet, it all looks good so far Reason for choosing EyeOnTask Great customer support, ease of use, low price and overall a brilliant app with everything you could need to run your jobs, organise your team and keep track of everything Review Source RM Rakic M. Chef Service Techniker Cosmetics Used the software for: Less than 6 months ### "Awesome Software with good conditions" September 27, 2022 5.0 Pros its super easy to do job assignment for the costumers and the possibility to support my team Cons The translation could be a way better ;) Reason for choosing EyeOnTask The Software gots everything i need to coordinate my team and support them Review Source EH Ernesto H. Manager Automotive Used the software for: Less than 6 months ### "Repuestos Mundiales" January 18, 2022 5.0 Pros the apps for android and ios, also the reports. Cons the client interface, it is dificult for us to set up. Review Source PF Pat F. Regional Coordinator Logistics and Supply Chain Used the software for: Less than 6 months ### "Great product with great price " January 30, 2023 5.0 Pros I was very pleased with the desire of the EyeOnTask team to fulfill the needs of our company and make the necessary changes that we needed. Cons I don’t have any cons to mention at this time. Review Source RP Ravi P. HVAC services Consumer Services Used the software for: Less than 6 months ### "One of the best software for AC service Industry" May 16, 2019 5.0 Pros There are many features those we like but its quotation and invoicing feature is most important for us. we spend lot of time to create quotation and remembering HSN code for different product was also difficult. Now we are able to create and send quotation directly from software and invoicing is super easy. Cons As of now it fulfills our all essential requirements Review Source MG Martin G. Director Consumer Services Used the software for: Less than 6 months ### "Great App" May 17, 2019 5.0 Pros Simple to use and very responsive, its help us keep in contact with our workforce, knowing where they are up-to and live status of the jobs. Cons As this software is new there is some functionality missing but the road map they have looks great and can't wait to see what comes next from the team Review Source RC Ronis C. Financial Controller Retail Used the software for: Less than 6 months ### "Great software" November 6, 2019 5.0 Pros quick support, value for money, User Friendly Cons We cannot integrate eye on task with another software. we need API Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.