# EyeOnTask Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EyeOnTask the right Field Service Management solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180409/Eye-On-Task/reviews --- EyeOnTask 4.8 (73) [View alternatives](https://www.capterra.com/p/180409/Eye-On-Task/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of EyeOnTask Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews GE Giannakis E ManagerElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “The mobile app is especially helpful because it allows technicians to access job details, update tasks, and collect signatures while onsite — even without internet access.“ November 24, 2025 GE Giannakis E ManagerElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “Currently, when a payment is received, the system does not generate a proper receipt with a unique reference or accessible receipt number.“ November 24, 2025 MS Matt S ManagerCivil Engineering, 2 - 10 employeesUsed the software for: 6-12 months. “It has all we needed which includes job management tracking, engineer scheduling, inventory/stock, quotations and invoicing.“ February 26, 2026 MG Margaux G Operations DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “One thing I could not see was the absence of notifications to help when a worker deviated from a route or failed to check-in.“ April 15, 2025 RB Ritu B Computer FacilitatorPrimary/Secondary Education, 11 - 50 employeesUsed the software for: 1-2 years. “Features like the low stock alerts and that gives the interconnectivity with the purchase orders have helped us in minimizing the times we run out of stock.​“ April 21, 2025 SZ Sarah Z General ManagerFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “Updates without notification, changing functions without notice. Whenever there's an update, some old functions will fail to work.“ September 11, 2025 HY Hani Y Operation CoordinatorPublic Safety, 11 - 50 employeesUsed the software for: 1-2 years. “the most thing I like is the templates for service reports, invoices and contracts and I can edit it smoothly to match with the company image“ September 24, 2024 GJ Gamaliel J ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The interface appears dated.“ September 18, 2025 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ted K. Consultant Computer Software Used the software for: 1-2 years ### "Flexible solution, Best value for money" May 2, 2021 5.0 EyeOnTask replaces several self developed tools and many Excel sheets. It makes the different processes easy and prevents mistakes. Especially the integration of the app for the fieldworkers with the back office improved efficiency. Pros EyeOnTask comes with an enormous amount of standard features which can be configured to the requirements. All features are integrated within the software but also over the different user interfaces like the web-interface, the apps and the plugins. Several financial features for the European market where missing, but added on my request within six weeks. The price model is very acceptable. For the company I advised the cost was even less than the "free" open source solutions when support was taken into consideration. There is good support although it is only in English. Cons The integration with other software is limited. A direct connection with the accounting software my client uses is not available ( currently solved with an export/import). I however had a good discussions with the people behind EyeOnTask and they are now working on adding a mapping tool. With this tool it would be possible for consultants like me to configure the connections with third party software. Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing EyeOnTask EyeOnTask is one complete system which can be configured to the requirements other than Bitrix where many plugins of different vendors are needed. And the pricing model is much more friendly than Syntess. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The efficiency in the method of working could be enormous improved and mistakes prevented. An estimated 1,5 FTE is saved with the use of EyeOnTask. Review Source VR Verified Reviewer General Manager Facilities Services Used the software for: 2+ years ### "Software with great value for money!" September 11, 2025 4.0 EyeOnTask has allowed us to keep good records of all our contract and services to clients. The subscription price is definitely returned with great value! However, speed of site has been rather slow lately, and the failure of old functions with every update is frustrating. Hope to see improvements in that moving forward. Pros Responsiveness of the software team that listens to our suggestions and requests. Love the constant development of new functions to enhance our productivity. Cons Updates without notification, changing functions without notice. Whenever there's an update, some old functions will fail to work. Developers should be more thorough in their testing before going live. Inability to attach videos to jobs has been a hassle. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[ReachOut Suite](https://www.capterra.com/p/144620/ReachOut-Suite/) Reason for choosing EyeOnTask Comprehensiveness of software solution and scalability. Switched from [STEL Order](https://www.capterra.com/p/172096/STEL-Order/) The previous software lacked Contract Management modules and we were not able to deliver timely and customized reminders to our clients. Review Source MS Matt S. Manager Civil Engineering Used the software for: 6-12 months ### "Our 1st EyeOnTask Review" February 26, 2026 5.0 Eye on task has made such an improvement on the efficiency of the office. Before EyeOnTask we thought we were at full capacity with regards to our engineers but this how shown us that with the correct tools there is always ways to improve. Pros It makes it very easy to manage hundreds of contracts and thousands of jobs. It has all we needed which includes job management tracking, engineer scheduling, inventory/stock, quotations and invoicing. Cons It takes a little while to get used to how everything links, but once you do it all makes so much sense. Review Source MW Marie W. Administration Individual & Family Services Used the software for: I used a free trial ### "EFFICIENCY at it's FINEST" June 15, 2025 4.0 Overall experience was good. Was able to get the job done efficiently with the tools provided. The convenience of the app was a strong point. Pros The dynamic reporting. Being abke to generate reports that are easy to understand and effective. As well as being able to share them with the client or just have thwm on record. Cons Some of the frustration dealing with third parties. Somw of the process when integrating certain companies such as steipe or zapier, it could get annoying at times. Review Source MO Michelle O. NA Food & Beverages Used the software for: 1-2 years ### "Helpful Service, Nice Program" January 15, 2026 5.0 Eye on Task is easy to use, and the customer support is very good. The user experience is clear and efficient. Pros The responsive customer support has helped implement additional requests. Issues are fixed quickly and directly. Easy and clear UI. Cons Could be more robust with more features, but I see things are being added. I think inventory could be improved. Review Source GJ Gamaliel J. Manager Construction Used the software for: 2+ years ### "Best value for money" September 18, 2025 4.0 The onboarding and support have been excellent. We use the platform to track service calls and contracts for our electrical company. Pros Easy to set up. Eliminated the need for paper systems. Has good workflow tools from call to billing. Integrated time keeping. Cons It's a good thing. It has too many features. I don't use many of the apps' features. The interface appears dated. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing EyeOnTask The primary consideration was cost, but also the ability to generate Work orders. Review Source LR Leigh-Ann R. Company Admin Logistics and Supply Chain Used the software for: 2+ years ### "Would recommend " November 17, 2025 4.0 It has been a positive experience and we would recommend this product to anyone needing a simple quick solution. Pros It's a great value for the price we pay and whenever there is an issue with the system, our contact at EyeOnTask is quick to respond and either try to fix the issue or fix it. Cons There are times when the system is being updated and it goes down but we are not notified beforehand to be prepared for it. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) They were discontinuing the function that we used. Review Source MW Mick W. Operations Manager Real Estate Used the software for: Less than 6 months ### "Efficient, Modern, Crisp, Economic" February 21, 2025 5.0 During the set up phase, the support team were always on hand. I've had the odd "how to" interactions with support and they have responded promptly with definitive answers or come back quickly when they have had to check with develops. Pros Fresh, clean look, strong reporting, attentive support team and willing to listen to suggestions, which have been implemented. Clean clinet reports and good automation. Great for managing teams Cons The web portal is strong but needs a revisit. At time of writing, the web portal is version 0.0 Alternatives considered [WorkPal](https://www.capterra.com/p/168469/WorkPal/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing EyeOnTask Better fit, easier to use, easy integration and deployment. Less inertia to change for the team Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Poor reporting, glitchy, messy system to us. Support was grat but ultimatley could not resolve sporadic issues Review Source GE Giannakis E. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A Helpful Tool for Field Service Management with Room for Improvement" November 24, 2025 5.0 My overall experience with EyeOnTask has been very positive. The software is user-friendly, easy to navigate, and makes managing field service operations much more efficient. Scheduling jobs, tracking technicians, and sending invoices have become much faster and more organized. The mobile app is especially helpful for field staff and has made communication smoother Pros The system makes scheduling jobs, tracking work progress, and communicating with field staff very simple. The mobile app is especially helpful because it allows technicians to access job details, update tasks, and collect signatures while onsite — even without internet access. This has helped save time, reduce paperwork, and keep everyone on the same page. The support team is also responsive and willing to customize features when needed, which makes the experience even better. Cons One improvement I would like to see is in the receipt and payment tracking process. Currently, when a payment is received, the system does not generate a proper receipt with a unique reference or accessible receipt number. This makes it difficult for our accounting team to track and reconcile payments efficiently. Adding an automatic, numbered receipt feature would greatly enhance the accounting workflow and make the system even more complete. Review Source KL Kate L. Admin Cum HR Construction Used the software for: 2+ years ### "Overall Experience" November 12, 2025 5.0 easy to access , scheduling , able communicate with field worker using system. Only need to improved the bug issue Pros customer service team always have respond when I need help , and can solve the issue on time for me . Cons when bug or update the system , unable to use , keep loading when I am busy have alot pending job to do Review Source aA ayana A. Owner Apparel & Fashion Used the software for: Less than 6 months ### "New and Loving it" April 22, 2025 4.0 My overall experience is a 8/10 i’m loving it . It has everything I need which makes it easier to stick to just one app instead of multiple Pros I love how easy it is to dispatch and get what information so need quickly . I also use to for inventory and it’s easy to find what i’m looking for Cons I haven’t found anything I like , I’m still learning and playing with different task. So for the overall app is great Review Source HY Hani Y. Operation Coordinator Public Safety Used the software for: 1-2 years ### "P I P M Pest Control - EyeOnTask Review" September 24, 2024 5.0 excellent and comfortable with a professional system such as EyeOnTask Pros it is a very good system to manage tasks and contacts in your company the most thing I like is the templates for service reports, invoices and contracts and I can edit it smoothly to match with the company image Cons the reacquiring system you will not miss any task or invoice Review Source WM Wade M. CEO Security and Investigations Used the software for: 1-2 years ### "Eye on task" June 14, 2024 4.0 Pros Easy to use for technicians and support is good Cons unable to produce Purchase orders from quote Review Source AK Akbulut K. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Perfect solutions and superb aftersales service" January 16, 2022 5.0 So far so good. Pros We found it very easy of use, although there are plenty of new features that we find on the app and we are implementing those features to our business. All in one solution finally, everything is in one place, reducing the number of processes and paperwork. Our dependence on ms office and emails is getting less and less every day. Our clients love the customer portal and we are getting fewer calls every day from our clients who were asking for progress information on jobs because they can follow every bit from the customer portal with their accounts. Only this feature is enough reason to use Eyeontask. We are extremely pleased with the support service that are reacting in timely manner. Cons It would be nice to have some more custom reporting features. Alternatives considered [ReachOut Suite](https://www.capterra.com/p/144620/ReachOut-Suite/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Reason for choosing EyeOnTask Good features and reasonable cost Review Source CC Cosmin C. Auxiliar administrator Construction Used the software for: 1-2 years ### "Good job EyeonTask" January 20, 2022 5.0 Pros The soft is great, cover all our needs, and the technical service respond almos immediately Cons The technical service is only in english Review Source AZ Andreas Z. Administrator Consumer Services Used the software for: Less than 6 months ### "No paper work any more!" August 5, 2019 5.0 It helped us to get rid of all paperwork and move it all to digital. We saved a lot of time and money. We can now schedule recurring jobs ahead and assign them to field worker’s calendar. Our field workers love the app which they find very friendly to use. The update between the administrator pc and the app is instantly which makes the communication between the administrator and the field workers more efficient. Whenever we needed some help, the Eyeontask support team was more than willing to help us. Pros The software has a very responsive and easy to use interface and app. With the newly added calendar feature, we can now plan and manage our field workers day ahead of time. The software has more than enough features to use, like collecting payment on the field, track the service history, customer electronic signature, job time tracker, quotes and estimates, billing and invoicing, dispatching and more.. Cons Maybe the inventory module needs some extra features but we don’t really use it for now. Review Source MP Michel P. Owner Facilities Services Used the software for: Less than 6 months ### "Eyeontask" March 20, 2023 5.0 Pros Quality of service and ease of use. They answered me right away on the week-end to answer my questions, thanks to Addie! Cons Lillte old interface but does the job really well Review Source DK Deepak K. Internet Used the software for: 6-12 months ### "Most affordable Field service management software" May 1, 2019 5.0 Pros Its attractive design and simple navigation across the pages. Packed with so many features like Job management, Invoicing, Inventory, Quotation,Payment, Map, Customer Portal and most import part is ready to customise for your needs. Cons It should have customisable dashboard as per industry's need Review Source DD Daniel D. Owner Facilities Services Used the software for: Less than 6 months ### "My experience" October 23, 2020 5.0 Organizing multiple job/contract. better tracking of overall operation. Pros The way the scheduler is displayed is really nice, clear to operate. That was why i needed Eye On Task in the first place...to organise my multiple little contract/job and it does exactly that for me which means, more reliability for my clients and a clearer schedule for me. Everything is synch with the app from my desktop PC. Just give it a try! Cons Surely since nothing is perfect but its actually more than i need. Maybe some other online payment method for the invoice system...apart from paypal. Review Source MT Marinos T. Manager Consumer Services Used the software for: 6-12 months ### "FIRST TIME I FIND SO GOOD TEAM AND APP" August 5, 2019 5.0 everything from crm until gob planning Pros very easy programm Cons very helpful staff, and reliable, I recommend them 100% Review Source RP Raj P. Management Consultant Management Consulting Used the software for: I used a free trial ### "Great all round tool for small business" July 30, 2021 5.0 All in all a neat package for a small business which will help to ensure all aspects of providing service are managed. Pros Full of features and does the basics well. All aspects of quoting, assignment, scheduling, completion and invoicing are integrated. Chat feature is useful. Cons Limited ability to integrate with other apps such as Outlook and accounting software. Review Source Rama M. Director Information Technology and Services Used the software for: I used a free trial ### "Eye On Task" January 17, 2019 5.0 With EoT I could simply create a job for a fieldworker and send it to him. I create jobs in advance and provide this to other field workers. It was easy to use, straightforward, fast and saved me a lot of time. Pros The user interface and overall usages was good. Cons There are no cons to this software. I do think, some more guidance would be great. Review Source AH Alfred H. GM Management Consulting Used the software for: Less than 6 months ### "Amazing features for affordable price " July 23, 2020 5.0 Pros it has an amazing features covering most of needs of any type of users , it is affordable and will not cost you a fortune like other silutions Cons it has to improve in financial impact , it would also nice if reporting engine is more editable Review Source MS Manish S. Marketing Consumer Services Used the software for: I used a free trial ### "Very Good services offering by Eye On Task to maintaining record of field workers. Thanks team!!" May 24, 2019 4.0 Pros Capturing live record of the field workers. Cons Not at the moment. I'll suggest in anything. Review Source VR Verified Reviewer Mantenimiento Architecture & Planning Used the software for: Less than 6 months ### "Muy buena herramienta para la gestión de tareas y equipos" December 16, 2025 5.0 EyeOnTask es una solución muy completa para organizar tareas, hacer seguimiento del trabajo y mejorar la coordinación del equipo. La plataforma es intuitiva, fácil de usar y permite tener una visión clara del estado de cada tarea en tiempo real. Destaco especialmente la posibilidad de asignar trabajos, controlar avances y centralizar la información en un solo lugar, lo que ahorra mucho tiempo y evita confusiones. También es muy útil para equipos que trabajan en campo o con múltiples proyectos al mismo tiempo. En general, es una herramienta confiable, eficiente y bien pensada para mejorar la productividad y el control operativo. Muy recomendable. Pros EyeOnTask ofrece varias ventajas, como una interfaz intuitiva, buena organización de tareas y un seguimiento claro del trabajo del equipo en tiempo real, lo que mejora la productividad y la comunicación. Cons Como desventaja, algunas funciones avanzadas pueden requerir un poco de tiempo de adaptación al inicio y, en ciertos casos, la personalización podría ser más flexible. Aun así, es una herramienta sólida y eficiente para la gestión operativa diaria. Review Source Similar Products Featured