Who Uses This Software?

Hotel Effectiveness serves hotel owners, operators, management companies and investors for properties in the USA and Canada. Our branded, independent, resorts and boutique hotels reduce labor costs.


Average Ratings

135 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Pricing Details
    Per employee, per month. 15 employees included with base price.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Hotel Effectiveness Solutions
  • hoteleffectiveness.com/
  • Founded 2008
  • United States

About Hotel Effectiveness

Hotel labor costs are increasing at a rate that is 5X higher than revenues, and profit margins are shrinking as a result. Hotel Effectiveness REDUCES labor costs by 5% to 15% by aligning staffing plans and schedules perfectly to business needs. With perfect labor costs, hotel owners and managers can eliminate the excess costs created by overstaffing, overtime, and overuse of contract labor. Our award-winning labor management system integrates with time & attendance, payroll, BI and PMS.


Hotel Effectiveness Features

  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation/Leave Tracking
  • Workstation Tracking
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
  • Automated Scheduling
  • Messaging
  • Mobile Access
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Schedule Distribution
  • Shift Swapping
  • Time Clock
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Hotel Effectiveness Reviews Recently Reviewed!


Hotel Effectivness makes labor management easy!

May 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this to track housekeepers daily time as well as productivity. In the morning I enter their assigned rooms to clean and can see an expected end time which helps monitor productivity during the day. I can plan my day out better when I know how long it will take to finish at the max. I can also see customized times for special cleaning projects and factor that in, in the morning. In the afternoon I fill out another option which is their actual cleans, the work that was completed. This assists in making sure every room sold the night before was either cleaned or serviced. This aligns with our time clock machine so the next day I can track how quickly or how slowly each housekeeper worked. I can see if they finished an hour ahead of time or if they milked the clock and stayed longer than it would take to do the amount of work they actually completed. I am also able to see the budgeted hours for that day or week as well as each employee (as well as department) average time per room. There is another formula built in for supervisors, managers, laundry, etc. All of the people whos jobs cannot be seen on paper but more so their efforts and time on the clock. It is very easy to follow and fill out each day. I also have a daily check in where I review the prior day and can add notes about why we were over or under in hours so that my manager and even the owners can see the trends.

Cons: There are really no downsides to the software IF you are trained on all of the options. When I first began I was taught on the fly by somebody who did not understand it too well. I was only using about 15% of the capabilities the website has to offer. Once an upper manager came in to train me on it I caught on within an hour and was able to maximize my experience.

Overall: It is significantly easier to manage labor, labor costs, and problomatic employees. It is also an easy way to offer praise to employees that and finishing quickly. I can see the issues on the computer and then further investigate or have a one-on-one to see why somebody is struggling to make a very reasonable time. This answers a lot of questions that we could never answer at a previous hotel.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Integration and Ease of Use

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hotel Effectiveness is able to integrate with a variety of software; this has allowed my company to seamlessly view labor without having to log in to a time clock server and run reports. We are able to train our team members from Night Audit to General Managers in one day on how to navigate the system. Labor monitoring a simple RED/GREEN System (truly does not get any easier than that). The training provided on-line is an added benefit to those who may want to get to know the system further. We use the entire suite and have had no issues when we onboard new properties/ team members to our company.

Cons: If I had to pick one item it's the salaried team members (who clock in and out) auto flow against the labor plans. We called support and were shown a work around.

Overall: Hotel Effectiveness should be called Hotel Efficiency as the information we input from the Night Audit Entry to the Scheduler, to the Gameday to the 5 minute Daily Labor Check In keep our managers from manually calculating minutes and allows them time to do other tasks. Companies who are not using this software are really missing the boat and causing unnecessary work in a world where CPOR rules the day. We have this software integrated with our proprietary back office software and it is amazing to see everything in one place, for someone like me who is over 11 properties. We have recommended this to other hotel ownership groups and will continue to do so.

Vendor Response

by Hotel Effectiveness Solutions on May 09, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Hotel Effectiveness Review

May 03, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple.

Cons: In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.

Overall: Overall pretty good.

Vendor Response

by Hotel Effectiveness Solutions on May 08, 2019

Thank you for the thoughtful review! We are happy that you have found the tool easy to use, and if you ever need any advanced assistance, do not hesitate to ask.

Employee Search is part of the core labor management system. You can find it in the Employee Explorer (look under the Employees menu). You are correct that employee search is not part of our current Time & Attendance functionality, but we will add this to our development list. Thank you for the suggestion!

Our system works very well in the more recent versions of the major browser applications. For Internet Explorer, users should use IE 10.0 or later for full support - older versions are no longer supported by Microsoft and are not recommended for our users.

Opportunity

May 10, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of the system as it related to entering data and easy to understand graphs -color coded reporting and data that is provided when dealing with forecasting etc.

Cons: There a few options theta would assist us greatly:

1. Having clocks that are not open for any time punching but rather restricted with grace periods

2 Would be a great option to be able to schedule people and have HE work with time clock and create grace periods so that it's not a "free for all" punching system.

Overall: I would save neutral.

I have worked wit other systems that seem to be ore flexible with setting parameters that work for our type of need or business. In addition I have had some issue with support's lack of timeliness in returning calls when we are only given the option to leave a message. There have been some hiccups when setting up first time parameters, told al is taken care of and later find that there are key steps that were not taken or implemented as committed to by support.

Vendor Response

by Hotel Effectiveness Solutions on May 15, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Excellent!

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that I can do a daily labor check in and see all the associates easily in one place. Excellent for keeping track of days off and requests off. Easily add gratuities and bonus incentives. Can't think of any easier way to keep track of so many associate requests and hours.

Cons: That I have to scroll to the top to see the time card when I click on someones time card the start their last name is at the bottom of the alphabet. Honestly that is very insignificant in the great number of on that HE does for our property!!

Vendor Response

by Hotel Effectiveness Solutions on May 13, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Hotel Effectiveness Rocks

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is easy to use; it offers online training and Q & As. The data is valuable to the hotel operations and easy to pull. The canned reports are invaluable!

Cons: Completely satisfied - we have no desire to search for other options!!

Overall: I can't thank this company enough for their fast, efficient, pleasant customer service. I adore the entire team - their service and attitude is impeccable!!

The product produces labor, ACA, punch, revenue, audit, housekeeping, plus many more reports. Having several hotels - I am able to compare data and identify inconsistencies in a breeze.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

User Friendly

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly. It is easy to navigate from page to page. It has 'real time' punches. There is no need to 'wait' or having to manually capture time punches.

Cons: I have no cons about the software at this time.

Overall: Having Hotel Effectiveness has eliminated the 'manual' entry of employee timecards. The punches are electronically made and housed within Hotel Effectiveness. So when it comes time to process payroll it is so easy. Just pull a report and it can download all the payroll information into our payroll accounting software.

Vendor Response

by Hotel Effectiveness Solutions on May 13, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Easy to Use- Straight Forward to Learn

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use. There are a list of tutorials to offering ease of use learning the software.

It's very straightforward and user friendly. Scheduling is made efficiently and the program is not heavy to run. Forecasting formulas for allocating labor hours is seamless. Adding users is straightforward. You can add tips, declare tips, bonuses, incentives, PTO, and vacation in a breeze.

Allows for employees with multiple coding without manual calculation for rate differentials.

Cons: Although was resolved by customer support; slight challenge coding an employee with a promotion.

Overall: This is my second hotel working with Hotel Effectiveness. I enjoy the ease of use and find the tutorials very informative. Scheduling is simplified and doesn't experience lag. The option to set up auto-generated reports for to monitor labor offers peace of mind.

Great asset to equip your hotel operations team with.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Labor Saver

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I use the software mainly for scheduling and tracking productivity. Hotel Effectiveness takes the guess work out of this process since it tells how many people you need to schedule and what time they should finished.

Cons: There is nothing that I do not like about the software at this time. I think this is so be of how I use it because everything is loaded (forecasting, labor plans etc.) for me, it just utilize it.

Overall: Hotel Effectiveness has helped me greatly with productivity. It's a great tool since I can show an associate how well they are doing with actual, real time numbers/information so they better understand enabling them to have a better grasp on their performance

Vendor Response

by Hotel Effectiveness Solutions on May 15, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Very Pleased!!!

May 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: H. E. is easy to use and allows the user the ability to manage you labor cost with the click of a mouse. I also like the timecard feature is easy to view for the manager to see times and total very quickly.

Cons: There is nothing that I do not like about the software.

Overall: Managers are in better control of their labor. We can more quickly identify labor issues by position or person, whether that is needing to hire more to reduce overtime or not having the tools for employees to effceinently do their work.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

HE Review

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use. I love the details reports. There is a lot of information you can break down.

Cons: I am not in love with the new format. I wish MyHotelTeam.com had more functionality. Like allowing associates to swap shifts via the site. It also needs an app for associates to access quickly on their smartphones.

Overall: HE is a great way to track our labor productivity in real-time. It also allows us to break down trends with all of the historical data it provides.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Great Management Tool

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the industry specificity. I like the mobile aspect. I like the daily reports. I like that Plan fluctuates by occupancy and revenue. I like the ease of use. I like the excellent service. I like almost everything about it and encourage everyone I meet to use it.

Cons: only one complaint - it does not prohibit Meal Period violations, which is an issue in California

Overall: Our experience has been fantastic. They have been great to work with

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Easy to Use

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly system, and helps me keep up with MPOR , Revenues and Time Keeping.

Cons: The clock that is used for the employees to clock in and out, has had to be replaced 3 times in 2 years since i have been at this location with Duke Hospitality

Overall: Great Benefits are the Game Day Process for the housekeepers which keeps them up to date with their Minutes per Occupied rooms cleaned. The 5 mins labor check in helps me see who is getting close to overtime.

Vendor Response

by Hotel Effectiveness Solutions on May 10, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Helpful Tools

May 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hotel Effectiveness has a number of very helpful tools that help track the productivity of your employees versus revenue goals/budget that you have set for your business. I also love the overtime tracker that makes it easy to keep an eye on potential extra expenses.

Cons: I don't dislike any of the software as of yet but I'm still exploring all of it's capabilities.

Vendor Response

by Hotel Effectiveness Solutions on May 10, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

HE is Great!!!

May 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of functionality with this software. Everything is right at your hands.

Cons: There is not anything that I dislike about this software... If something exists I have not located it.

Overall: We are solving hotel labor issues using HE. It is giving Global a better picture of how our labor costs are impacting us. The reports assist us in knowing clearly where we can make adjustments. It also assists in monitoring labor costs for budget purposes.

Vendor Response

by Hotel Effectiveness Solutions on May 09, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Hotel Effectiveness Review

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use. There is a ton of information you can glean from all of the reports they provide.

Cons: I am not a big fan of the site format change. I would like the MyHotelTeam.com site improved. Associates being able to swap shifts would be nice. Also...there needs to be a smartphone app for MyHotelTeam.com.

Overall: I love it. It is easy to use and provides a lot of excellent information

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Hotel Effectiveness effeciency

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Hotel effectiveness gives me the guideline on how many labor hours I can use for the week. Ensure that the labor standards is set correctly from the beginning. Entering schedules is very easy, adding a second department for associate and monitoring daily win or loss is great. Comments can be made to justify added labor. The ease of being able to access HE anywhere including your mobile is an added bonus.

Cons: Not being able to enter group events in-house daily/weekly so associates are informed of the daily groups.

Overall: Tracking labor hours, being able to compare labor versus budget and actually saving on labor hours.

How awesome is this!!

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allows me to easily access the database for everyday use. Tracking hours and making the proper adjustments is also what I like.

Cons: I'm not able to pull up everyone's schedule (I may not have access). However when another manager ask me to complete task for them I'm not always allowed to accommodate them.

Overall: My experience was a bit scary at first not knowing if I could correct my errors and just trying to operate the system. After a tad bit of repetitive practice I now am teaching the software to my colleagues.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

This is about Hotel Effective

May 04, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its the best I ever used it help you keep up with who is over in they hours and how many hours you should work for the amount of work you have.Also it help to know who you can have too leave early on a not so busy day. Its the best I love it.

Cons: that it cant tell you everything about .

Overall: Helping the business save.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Provides Overall Value

May 03, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Monitoring performance to the established standards.

Cons: There is room for error in that the established standards may not tie into budget. Caution!

Overall: Great for scheduling and monitoring and including the ability to reduce overtime. Allows you to be proactive if used daily.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you very much for the thoughtful review!

It is possible that your standards will produce labor plans that are different from your annual budget. Labor plans are built from weekly forecasts which may not be exactly what you budgeted for the period. If your forecasts are accurate but you are still seeing budget variances, contact our support team as we should be able to help adjust your standards to reflect the best approach for your hotel.

Hotel Effectiveness makes payroll easy

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The increase of free time of doing payroll. No more pencil and paper. No more keeping up with employees time of Clock-in and Clock-out. I like the option to be able to view previous payroll`

Cons: Sometimes we have a problem with getting the finger to enroll.

Overall: Correct clock-in and clock-out time for each employees.

Vendor Response

by Hotel Effectiveness Solutions on May 08, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Great platform

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Covers from initial time input data to labour calcuation and budget with comparision . Scheduling is a plus side.

Cons: In time and attendance, when you select Time Card and Employee towards the bottom of list you again have to scroll up the page to view the deatils on the time card.

Vendor Response

by Hotel Effectiveness Solutions on May 15, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Efficient, Easy to Use, Easy to Monitor

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overtime alerts, planned hour reports, very easy to use. When certain employees are having attendance issues, it takes less than 2 minutes to print out their time sheet.

Cons: I wish we were able to export our company budget to load up on Hotel Effectiveness, I feel like some of the more advanced features are not easy to set-up (minor complaint!).

Overall: Watching labor hours is very easy, and benefits the company (less overtime) as well as the employee (even amount of hours for all on slower weeks). More accurate accounting, by being able to "code" hours to different departments. For example, housekeepers help maintenance paint one week, it is very simple to re-code the department for those hours worked.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Great Product

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and ways to find any areas where we are over spending in labor, immediately.

Cons: At this point there is not anything I do not like about the product

Overall: They are responsive when I have questions and were willing to add functionality for us. Easy to train to team members and drive profits.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

HRD

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to track overtime, missed punches and adjust schedules to avoid overtime. Schedules that don't vary can be copied from one week to the next. Comments can be entered as explanation of variances and use by managers can be tracked.

Cons: Our operations schedules need to be prepared as we did prior to Hotel Effectiveness, then entered into Hotel Effectiveness. Our prior schedule file allows for manual adjustments to arrivals/departures/etc for a more accurate schedule based on forecasted business.

Overall: Better control of overall payroll hours/dollars and departments/employees with challenges are easily identified.

Vendor Response

by Hotel Effectiveness Solutions on May 16, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Very useful

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the daily review at a glance that the night audit creates and sends to us daily. I like the comparison options. At a glance I can see occupancy, ADR, Out of Order, etc... wonderful chart - I go to it first thing every morning.

Cons: I personally haven't found anything I dislike. I don't use it all that much personally but as stated above like the reports that are created and generated from it.

Vendor Response

by Hotel Effectiveness Solutions on May 15, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Easy and A Minor Annoyance

May 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to access information and to schedule employees

Cons: I wish there was a monthly view of the scheduler. I like to input employee requests off as I get them and I don't like having to go through every week to get to the one I want.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you very much for your review! We are happy that you like the product and are always available to help you if you need it.

The Time Off Request Manager will enable you to enter employee time off requests as far in advance as you like. You can also see them in one place at any time, and all pending and approved requests are built into the schedules for that week. Scheduling is available up to 13 weeks in advance, but you are correct that it is only available in weekly view. We are exploring monthly views for schedule but want to be sure that the information on the screen is readable.

Great tool for labor effectiveness

May 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease with which it is to use it. The system is self explanatory and finding specific details you may need is a piece of cake.

Cons: At first it may be difficult to find specific things but once you spend a bit of time on it - everything is there.

Vendor Response

by Hotel Effectiveness Solutions on May 13, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

GM at Holiday Inn Express

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The data that I can see and the information daily of how we are doing with our labor costs. The scheduling feature is fast and easy also.

Cons: Nothing that I can think of. This software has been wonderful to work with.

Overall: I have been able to met or exceed in beating my labor costs against my budget and forecasts. I feel more confident in my labor cost and explaining why we were over a day. I can drill down to see trends that may be happening.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Hotel Review

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is very easy to use. It helps me control costs and is user friendly. For many on my team English is a second language we have seen challenge with other software given the language barrier. With HE it is very easy and visual for all team who use to navigate. Our labor costs have been impacted very positively.

Cons: The forecasting tool can be a bit hard to navigate.

Vendor Response

by Hotel Effectiveness Solutions on May 09, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Great Hospitality Analytical Tool

May 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Daily Labor Analysis, Daily, MTD and YTD Revenue Analysis, Effective tool to manage labor hours, Effective tool to reward employees in meeting target minutes

Cons: Reporting need more work, need additional reports to assist in decision making

Overall: Labor Savings,

Vendor Response

by Hotel Effectiveness Solutions on May 15, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Hotel Effectiveness

May 03, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of calculation of scheduled man hours and planning for labor wins

Cons: The screen where we input shifts for an associate does not reflect the budgeted hours for that group of users

Overall: It is a very effective tool to monitor labor hours with the forecasted and budgeted hours.

Vendor Response

by Hotel Effectiveness Solutions on May 15, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Great for controlling labor

May 03, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it shows a break down of all departments, including hours and wages. It helps me to get ahead of employees who are headed towards OT.

Cons: I wish there was an app for my smart phone.

Overall: I am able to control labor, track birthdays and anniversaries.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

General Manager

May 03, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All of my labor standards and schedules in one place.

Cons: Updating times. If I'm correct it only updates 4 times a day.

Overall: This tool has helped in my housekeeping department the most. We're able to track the minutes per room for each attendant. This is a great tool for productivity.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Hskp Manager

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HE allows us to better see and control labor with on time, at your finger tip report. HE support is willing to work with us to insure we are able to get full benefits from their programs.

Cons: I like everything is nothing that I don't like

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating! Great customers like you keep us striving to be the best.

Easy Peasy Labor Review

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The 5 minute daily check is AMAZING and allows managers to control labor much more efficiently.

Cons: After the website change, the formatting appears to be off a bit.

Overall: Overall our company enjoys the experience with HE.

Vendor Response

by Hotel Effectiveness Solutions on May 15, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

A GOOD PROGRAM

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use and enter data to keep records for night audit and payroll.

It also alerts you if some data is missing.

Cons: I can't say there was anything I did not like.

Overall: Very good experience.

Vendor Response

by Hotel Effectiveness Solutions on May 15, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

General Manager

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease to use

scheduling features

the Daily 5 Minute checklist. Ease to see who out of line with payroll and staffing

the late/absence feature

ease in reading team comments

daily tracking

Cons: scheduler input feature. hard to read F+B covers and revenue

Overall: payroll controls. Easy access to see payroll out of line. the multiple daily emailed updates ensures I catch all errors. great tool to gauge success and needs.

Vendor Response

by Hotel Effectiveness Solutions on May 13, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Best labor management tool I have ever known of or used.

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is very easy to use and to train others on how to use.

Cons: I cannot think of a issue with this software.

Overall: This tool allows me to correct labor overages and shortages before they impact the P&L or the service level.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Great tool

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When the product is teamed up with your time management system it gives great data on how your labor was used for the day, week, etc. I does a great job breaking down the data in more reports than you need but you can find the ones you like easily.

Cons: I do wish it updated faster when corrections are made to the time management system.

Overall: Great tool that all departments use daily.

Vendor Response

by Hotel Effectiveness Solutions on May 15, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Useful and Relevant Timekeeping Option

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Hotel Effectiveness is a very user friendly program. What i especially like is the fact it has training courses that allows you to grow in the use of the program.

Cons: There are one or two reports that can be altered so as to give a better representation of data.

Overall: I have thoroughly enjoyed using Hotel Effectiveness and look forward to learning more about the program.

Vendor Response

by Hotel Effectiveness Solutions on May 15, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Always willing to help!

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user friendly and the reports are very useful.

Cons: Honestly I can't think of any off the top of my head

Overall: This software helps keep management in-line with the budget that is set by ownership.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Great Tool

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, lots of reporting detail and information.

Cons: Hard to manage employees when working multiple departments, specially when different wages apply.

Overall: Great tool to have.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Excellent Tool

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great way to monitor labor budget and minutes per room

Cons: Sometimes I need to wait awhile when reaching out for support, but it is very rare

Overall: Great reporting to drill down housekeeping MPR and labor job codes

Vendor Response

by Hotel Effectiveness Solutions on May 09, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Great tool and easy to use

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and effective , the good part is the reports provided.

Cons: Find a way to get limited access to non management staff to get their department schedule done.

Vendor Response

by Hotel Effectiveness Solutions on May 10, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Ease, Understanding and Organization

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HE is the BEST way to organize your scheduling and makes it easier to track your labor and labor standards.

Cons: I don't see many Cons regarding HE. The system works Great once all of the information is inputted. It takes a little work to get used to the system once you do it's a breeze. With the ups and downs of the hotel business you have to keep an eye on the fluctuation of business needs.

Overall: Tracking labor is the most effective part of the program. You can easily see where you may be over or under staffed on specific days.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Best software I have used in 30 Years

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the new absence tracker

Cons: Nothing, I haven't found any negatives to

The software

Overall: Less time going thru files to go over attendance with an employee

Just run the report for that employee

Vendor Response

by Hotel Effectiveness Solutions on May 15, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Easy Use

May 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, simple directions to most asked questions. I have not had to look too far or long for an answer to any of my questions I've had.

Cons: Nothing, Everything has been easy to use and to find.

Overall: With hotel effectiveness I'm able to see and keep better track of Dept and individual hours. Who is getting close to overtime. The schedule is an awesome item for this as well.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Hotel Effectiveness

May 04, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was able to navigate, to each page with a simple touch. The tabs were easy to use and easy to see. I found what I needed without trying to click and click to I found what I wanted. When using my phone I wish it was a desktop version.

Cons: When using the scheduler, you have to click over several times you can not see the whole page at once. Also when using your phone it not as user friendly.

Overall: I am able to keep better track of over time, hours used and scheduling is better defined. It also update immediately.

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Very good way to track payroll

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time card tracking, OT reports, daily time check

Cons: employee set up a bit clunky, reporting OK, system runs slow at times

Overall: Like the product, like the OT and time card tracking, solid functionality

Vendor Response

by Hotel Effectiveness Solutions on May 07, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.