# Hotel Effectiveness Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hotel Effectiveness the right Employee Scheduling solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180410/Hotel-Effectiveness/reviews --- Hotel Effectiveness 4.8 (144) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hotel Effectiveness Ease of use 4.8 Customer Service 4.7 ## Showing most helpful reviews Showing 1-25 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Richard R. Hotel Manager Hospitality Used the software for: 6-12 months ### "Ease, Understanding and Organization" May 3, 2019 5.0 Tracking labor is the most effective part of the program. You can easily see where you may be over or under staffed on specific days. Pros HE is the BEST way to organize your scheduling and makes it easier to track your labor and labor standards. Cons I don't see many Cons regarding HE. The system works Great once all of the information is inputted. It takes a little work to get used to the system once you do it's a breeze. With the ups and downs of the hotel business you have to keep an eye on the fluctuation of business needs. Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. VR Verified Reviewer Housekeeping Manager Hospitality Used the software for: 6-12 months ### "Hotel Effectivness makes labor management easy!" May 4, 2019 5.0 It is significantly easier to manage labor, labor costs, and problomatic employees. It is also an easy way to offer praise to employees that and finishing quickly. I can see the issues on the computer and then further investigate or have a one-on-one to see why somebody is struggling to make a very reasonable time. This answers a lot of questions that we could never answer at a previous hotel. Pros I use this to track housekeepers daily time as well as productivity. In the morning I enter their assigned rooms to clean and can see an expected end time which helps monitor productivity during the day. I can plan my day out better when I know how long it will take to finish at the max. I can also see customized times for special cleaning projects and factor that in, in the morning. In the afternoon I fill out another option which is their actual cleans, the work that was completed. This assists in making sure every room sold the night before was either cleaned or serviced. This aligns with our time clock machine so the next day I can track how quickly or how slowly each housekeeper worked. I can see if they finished an hour ahead of time or if they milked the clock and stayed longer than it would take to do the amount of work they actually completed. I am also able to see the budgeted hours for that day or week as well as each employee (as well as department) average time per room. There is another formula built in for supervisors, managers, laundry, etc. All of the people whos jobs cannot be seen on paper but more so their efforts and time on the clock. It is very easy to follow and fill out each day. I also have a daily check in where I review the prior day and can add notes about why we were over or under in hours so that my manager and even the owners can see the trends. Cons There are really no downsides to the software IF you are trained on all of the options. When I first began I was taught on the fly by somebody who did not understand it too well. I was only using about 15% of the capabilities the website has to offer. Once an upper manager came in to train me on it I caught on within an hour and was able to maximize my experience. Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users. RP Rajesh P. President Hospitality Used the software for: 2+ years ### "Perfect for Hotels if you have time..." May 10, 2019 3.0 Used to use it often but now we use internal data to get our statistics. Pros Rich features that take into account the many different ways labor is tracked for the hospitality industry. Daily emails for reporting is a nice plus. Great time tracking ability. Cons Software is too cumbersome and unruly. You need to create easier workflows to make changes within a hotel. No single screen gives you a snapshot of how labor is setup. You have to go to too many different parts of the software to setup employees and how they are tracked. Review Source Response from Hotel Effectiveness Solutions May 15, 2019 Thank you for using Hotel Effectiveness. Great customers like you keep us striving to be the best. LW Liz W. HR Manger Human Resources Used the software for: 6-12 months ### "Hotel Effectiveness Review" May 3, 2019 4.0 Overall pretty good. Pros Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple. Cons In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler. Review Source Response from Hotel Effectiveness Solutions May 8, 2019 Thank you for the thoughtful review! We are happy that you have found the tool easy to use, and if you ever need any advanced assistance, do not hesitate to ask. Employee Search is part of the core labor management system. You can find it in the Employee Explorer (look under the Employees menu). You are correct that employee search is not part of our current Time & Attendance functionality, but we will add this to our development list. Thank you for the suggestion! Our system works very well in the more recent versions of the major browser applications. For Internet Explorer, users should use IE 10.0 or later for full support - older versions are no longer supported by Microsoft and are not recommended for our users. ND Nancy D. Director of Human Resources Hospitality Used the software for: 1-2 years ### "Opportunity " May 10, 2019 4.0 I would save neutral. I have worked wit other systems that seem to be ore flexible with setting parameters that work for our type of need or business. In addition I have had some issue with support's lack of timeliness in returning calls when we are only given the option to leave a message. There have been some hiccups when setting up first time parameters, told al is taken care of and later find that there are key steps that were not taken or implemented as committed to by support. Pros I like the ease of the system as it related to entering data and easy to understand graphs -color coded reporting and data that is provided when dealing with forecasting etc. Cons There a few options theta would assist us greatly: 1. Having clocks that are not open for any time punching but rather restricted with grace periods 2 Would be a great option to be able to schedule people and have HE work with time clock and create grace periods so that it's not a "free for all" punching system. Review Source Response from Hotel Effectiveness Solutions May 15, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. VR Verified Reviewer Sales Coordinator Hospitality Used the software for: 1-2 years ### "Very useful" May 14, 2019 5.0 Pros I like the daily review at a glance that the night audit creates and sends to us daily. I like the comparison options. At a glance I can see occupancy, ADR, Out of Order, etc... wonderful chart - I go to it first thing every morning. Cons I personally haven't found anything I dislike. I don't use it all that much personally but as stated above like the reports that are created and generated from it. Review Source Response from Hotel Effectiveness Solutions May 15, 2019 Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users. VR Verified Reviewer General Manager Hospitality Used the software for: 1-2 years ### "Useful and Relevant Timekeeping Option" May 3, 2019 5.0 I have thoroughly enjoyed using Hotel Effectiveness and look forward to learning more about the program. Pros Hotel Effectiveness is a very user friendly program. What i especially like is the fact it has training courses that allows you to grow in the use of the program. Cons There are one or two reports that can be altered so as to give a better representation of data. Review Source Response from Hotel Effectiveness Solutions May 15, 2019 We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better. VR Verified Reviewer General Manager Hospitality Used the software for: 2+ years ### "Great Tool" May 6, 2019 5.0 Great tool to have. Pros Easy to use, lots of reporting detail and information. Cons Hard to manage employees when working multiple departments, specially when different wages apply. Review Source Response from Hotel Effectiveness Solutions May 7, 2019 We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better. VR Verified Reviewer General Manager Hospitality Used the software for: 2+ years ### "Excellent Tool" May 3, 2019 5.0 Great reporting to drill down housekeeping MPR and labor job codes Pros Great way to monitor labor budget and minutes per room Cons Sometimes I need to wait awhile when reaching out for support, but it is very rare Review Source Response from Hotel Effectiveness Solutions May 9, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. VR Verified Reviewer DOSM Hospitality Used the software for: 2+ years ### "Ease in scheduling and attendance" May 10, 2019 5.0 Managing labor cost bycatchung the creeping OT. Pros Great dashboard and daily reports. Scheduling an updating a breeze Cons Not linked to ADP, would be nice if seamless Review Source Response from Hotel Effectiveness Solutions May 13, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. NJ Natasha J. General Manager Hospitality Used the software for: 2+ years ### "Easy to Use" May 4, 2019 5.0 Great Benefits are the Game Day Process for the housekeepers which keeps them up to date with their Minutes per Occupied rooms cleaned. The 5 mins labor check in helps me see who is getting close to overtime. Pros It is very user friendly system, and helps me keep up with MPOR , Revenues and Time Keeping. Cons The clock that is used for the employees to clock in and out, has had to be replaced 3 times in 2 years since i have been at this location with Duke Hospitality Review Source Response from Hotel Effectiveness Solutions May 10, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. RB Rosina B. HRD Hospitality Used the software for: 2+ years ### "Enormous amount of reports that can be generated " May 30, 2019 4.0 Pros Easy to navigate. Schedule can work with your budgeted forecast. OT reports on a daily basis as well as missed punches. Cons That we are not able to sync this software with her biometric clock in order for employees not to punch in early before their 30 minute lunch. This would help us tremendously to avoid meal penalties for our employees and company. Review Source Response from Hotel Effectiveness Solutions May 31, 2019 Thank you for using Hotel Effectiveness taking the time to share your thoughts. We are constantly making improvements and your experiences are definitely taken into account. AL Anthony L. General Manager Hospitality Used the software for: 1-2 years ### "Provides Overall Value" May 3, 2019 4.0 Great for scheduling and monitoring and including the ability to reduce overtime. Allows you to be proactive if used daily. Pros Monitoring performance to the established standards. Cons There is room for error in that the established standards may not tie into budget. Caution! Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you very much for the thoughtful review! It is possible that your standards will produce labor plans that are different from your annual budget. Labor plans are built from weekly forecasts which may not be exactly what you budgeted for the period. If your forecasts are accurate but you are still seeing budget variances, contact our support team as we should be able to help adjust your standards to reflect the best approach for your hotel. SK Sanjiv K. Assst Controller Hospitality Used the software for: 2+ years ### "Great platform " May 10, 2019 5.0 Pros Covers from initial time input data to labour calcuation and budget with comparision . Scheduling is a plus side. Cons In time and attendance, when you select Time Card and Employee towards the bottom of list you again have to scroll up the page to view the deatils on the time card. Review Source Response from Hotel Effectiveness Solutions May 15, 2019 Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users. LF Leslie F. Director of Finance Hospitality Used the software for: 6-12 months ### "HRD" May 14, 2019 5.0 Better control of overall payroll hours/dollars and departments/employees with challenges are easily identified. Pros The ability to track overtime, missed punches and adjust schedules to avoid overtime. Schedules that don't vary can be copied from one week to the next. Comments can be entered as explanation of variances and use by managers can be tracked. Cons Our operations schedules need to be prepared as we did prior to Hotel Effectiveness, then entered into Hotel Effectiveness. Our prior schedule file allows for manual adjustments to arrivals/departures/etc for a more accurate schedule based on forecasted business. Review Source Response from Hotel Effectiveness Solutions May 16, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. HP Hufriz P. GSM Hospitality Used the software for: 2+ years ### "Hotel Effectiveness" May 3, 2019 4.0 It is a very effective tool to monitor labor hours with the forecasted and budgeted hours. Pros Ease of calculation of scheduled man hours and planning for labor wins Cons The screen where we input shifts for an associate does not reflect the budgeted hours for that group of users Review Source Response from Hotel Effectiveness Solutions May 15, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. DC Dreama C. General Manager Hospitality Used the software for: 2+ years ### "Great for controlling labor " May 3, 2019 5.0 I am able to control labor, track birthdays and anniversaries. Pros I like that it shows a break down of all departments, including hours and wages. It helps me to get ahead of employees who are headed towards OT. Cons I wish there was an app for my smart phone. Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. LS Liselpidia S. Hskp manager Hospitality Used the software for: 2+ years ### "Hskp Manager" May 6, 2019 5.0 Pros HE allows us to better see and control labor with on time, at your finger tip report. HE support is willing to work with us to insure we are able to get full benefits from their programs. Cons I like everything is nothing that I don't like Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating! Great customers like you keep us striving to be the best. RG Ray G. General Manager Hospitality Used the software for: 1-2 years ### "General Manager" May 10, 2019 5.0 payroll controls. Easy access to see payroll out of line. the multiple daily emailed updates ensures I catch all errors. great tool to gauge success and needs. Pros ease to use scheduling features the Daily 5 Minute checklist. Ease to see who out of line with payroll and staffing the late/absence feature ease in reading team comments daily tracking Cons scheduler input feature. hard to read F+B covers and revenue Review Source Response from Hotel Effectiveness Solutions May 13, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. LT Lahcen T. Regional Manager Hospitality Used the software for: 2+ years ### "Great tool and easy to use" May 4, 2019 5.0 Pros Easy and effective , the good part is the reports provided. Cons Find a way to get limited access to non management staff to get their department schedule done. Review Source Response from Hotel Effectiveness Solutions May 10, 2019 Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users. JW Jesica W. General Manager Hospitality Used the software for: 1-2 years ### "Easy Use" May 3, 2019 5.0 With hotel effectiveness I'm able to see and keep better track of Dept and individual hours. Who is getting close to overtime. The schedule is an awesome item for this as well. Pros Easy to use, simple directions to most asked questions. I have not had to look too far or long for an answer to any of my questions I've had. Cons Nothing, Everything has been easy to use and to find. Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. AK Allison K. GM Hospitality Used the software for: 2+ years ### "Great process" May 3, 2019 5.0 I would recommend Pros The ease of adding time clocks and moving over the times to mpay. Cons Customer service doesn't email back, and it is hard to get ahold of anyone. Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. DG Dave G. General Manager Hospitality Used the software for: 1-2 years ### "Best Product for Hotel Labor Management" January 6, 2021 5.0 It allows us to control labor and know exactly where we are at in our most controllable expense. Pros It makes scheduling based on forecast easy and only requires a couple-minute review each day to see where we are at. Cons Its power is in the integrations and therefore if the integrations are not functioning the value of the product is diminished. Review Source AA Angie A. HR Project Manager Hospitality Used the software for: 2+ years ### "GREAT product" May 5, 2019 5.0 Overall GREAT experience Pros Ease of use and set up. Support is amazing. Cons The system is great for day to day use, there are some limitations Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. MO Martin O. General Manager Hospitality Used the software for: 2+ years ### "Great Overall Product." May 14, 2019 5.0 Easy to navigate and easy to work with. Pros Very user friendly and easy to navigate. Cons Sometime complicated when loading budget files. Review Source Response from Hotel Effectiveness Solutions May 15, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.