# Page 2 | Hotel Effectiveness Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Hotel Effectiveness the right Employee Scheduling solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180410/Hotel-Effectiveness/reviews --- Hotel Effectiveness 4.8 (144) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Hotel Effectiveness ## Showing most helpful reviews Showing 26-50 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Rachael B. Regional Director of Operations Hospitality Used the software for: 2+ years ### "Integration and Ease of Use" May 6, 2019 5.0 Hotel Effectiveness should be called Hotel Efficiency as the information we input from the Night Audit Entry to the Scheduler, to the Gameday to the 5 minute Daily Labor Check In keep our managers from manually calculating minutes and allows them time to do other tasks. Companies who are not using this software are really missing the boat and causing unnecessary work in a world where CPOR rules the day. We have this software integrated with our proprietary back office software and it is amazing to see everything in one place, for someone like me who is over 11 properties. We have recommended this to other hotel ownership groups and will continue to do so. Pros Hotel Effectiveness is able to integrate with a variety of software; this has allowed my company to seamlessly view labor without having to log in to a time clock server and run reports. We are able to train our team members from Night Audit to General Managers in one day on how to navigate the system. Labor monitoring a simple RED/GREEN System (truly does not get any easier than that). The training provided on-line is an added benefit to those who may want to get to know the system further. We use the entire suite and have had no issues when we onboard new properties/ team members to our company. Cons If I had to pick one item it's the salaried team members (who clock in and out) auto flow against the labor plans. We called support and were shown a work around. Review Source Response from Hotel Effectiveness Solutions May 9, 2019 We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better. lR lorenzo R. housekeeping manager Hospitality Used the software for: 2+ years ### "not intended for stay over properties " May 10, 2019 2.0 I never liked due the property lay outs and occupancy neither the fact of extended stay properties and the fact of no getting reports easy to read for a supervisor as far as the ones for Hilton. I have worked on 2 different properties and honestly never used since it never worked out for my properties. Pros easy to upload and saving time I don't really have much that I could like Cons I don't like that is hard to give the same amount of rooms even when I have done all the things possible to do so, A property like this is hard to have someone do 11 check outs plus stay overs or having someone do 30 + stay overs due the amount of people per room and long stay guest I believe the system set up would work great for a non extended stay properties Review Source Response from Hotel Effectiveness Solutions May 14, 2019 Dear Mr. Ramirez, We serve over 400 extended stay hotels today and are definitely able to support your needs. Please reach out to our support team so we can review your configuration and set up your property so that you have the controls you are seeking. Thank you for the feedback and for being our customer. SR Shirley R. Area Director of Human Resources Hospitality Used the software for: 2+ years ### "Excellent overall time keeping system!" September 10, 2019 5.0 Labor usage and management; better tool to review overtime/approaching overtime; scheduling functionality and time keeping are very user friendly and intuitive. Pros What I like most about Hotel Effectiveness is the ease of use; user friendly, reporting and scheduling capabilities are very useful and efficient. Cons There really are not any cons for me when using this software. If I have to mention something, it would be that when you do need to speak with someone from customer support, you need to email them versus having the ability to reach a live person directly; which can create some lag time. However, the service provided is excellent. Review Source Response from Hotel Effectiveness Solutions October 3, 2019 We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better. SK Stefanie K. Director of Operations Hospitality Used the software for: 2+ years ### "Excellent! " May 10, 2019 5.0 Pros Love that I can do a daily labor check in and see all the associates easily in one place. Excellent for keeping track of days off and requests off. Easily add gratuities and bonus incentives. Can't think of any easier way to keep track of so many associate requests and hours. Cons That I have to scroll to the top to see the time card when I click on someones time card the start their last name is at the bottom of the alphabet. Honestly that is very insignificant in the great number of on that HE does for our property!! Review Source Response from Hotel Effectiveness Solutions May 13, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. PC Pamela C. VP Team Services Hospitality Used the software for: 2+ years ### "Hotel Effectiveness Rocks" May 3, 2019 5.0 I can't thank this company enough for their fast, efficient, pleasant customer service. I adore the entire team - their service and attitude is impeccable!! The product produces labor, ACA, punch, revenue, audit, housekeeping, plus many more reports. Having several hotels - I am able to compare data and identify inconsistencies in a breeze. Pros The product is easy to use; it offers online training and Q & As. The data is valuable to the hotel operations and easy to pull. The canned reports are invaluable! Cons Completely satisfied - we have no desire to search for other options!! Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. ML Mary L. General Manager Hospitality Used the software for: 2+ years ### "User Friendly" May 10, 2019 5.0 Having Hotel Effectiveness has eliminated the 'manual' entry of employee timecards. The punches are electronically made and housed within Hotel Effectiveness. So when it comes time to process payroll it is so easy. Just pull a report and it can download all the payroll information into our payroll accounting software. Pros The software is very user friendly. It is easy to navigate from page to page. It has 'real time' punches. There is no need to 'wait' or having to manually capture time punches. Cons I have no cons about the software at this time. Review Source Response from Hotel Effectiveness Solutions May 13, 2019 We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better. EJ Eva J. Director Of Housekeeping Hospitality Used the software for: 1-2 years ### "Labor Saver" May 14, 2019 5.0 Hotel Effectiveness has helped me greatly with productivity. It's a great tool since I can show an associate how well they are doing with actual, real time numbers/information so they better understand enabling them to have a better grasp on their performance Pros I use the software mainly for scheduling and tracking productivity. Hotel Effectiveness takes the guess work out of this process since it tells how many people you need to schedule and what time they should finished. Cons There is nothing that I do not like about the software at this time. I think this is so be of how I use it because everything is loaded (forecasting, labor plans etc.) for me, it just utilize it. Review Source Response from Hotel Effectiveness Solutions May 15, 2019 We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better. JG Jonathan G. Business Transient Sales Manager Hospitality Used the software for: 2+ years ### "Easy to Use- Straight Forward to Learn" May 3, 2019 5.0 This is my second hotel working with Hotel Effectiveness. I enjoy the ease of use and find the tutorials very informative. Scheduling is simplified and doesn't experience lag. The option to set up auto-generated reports for to monitor labor offers peace of mind. Great asset to equip your hotel operations team with. Pros The software is easy to use. There are a list of tutorials to offering ease of use learning the software. It's very straightforward and user friendly. Scheduling is made efficiently and the program is not heavy to run. Forecasting formulas for allocating labor hours is seamless. Adding users is straightforward. You can add tips, declare tips, bonuses, incentives, PTO, and vacation in a breeze. Allows for employees with multiple coding without manual calculation for rate differentials. Cons Although was resolved by customer support; slight challenge coding an employee with a promotion. Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users. BB Ben B. General Manager Hospitality Used the software for: 2+ years ### "Very Pleased!!!" May 5, 2019 5.0 Managers are in better control of their labor. We can more quickly identify labor issues by position or person, whether that is needing to hire more to reduce overtime or not having the tools for employees to effceinently do their work. Pros H. E. is easy to use and allows the user the ability to manage you labor cost with the click of a mouse. I also like the timecard feature is easy to view for the manager to see times and total very quickly. Cons There is nothing that I do not like about the software. Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users. Anna F. Executive Housekeeper Hospitality Used the software for: 1-2 years ### "Wonderful Software" May 3, 2019 5.0 Loved when they added the linen change and room types in. Pros How easy it is to use. And how easy it makes my day by doing all the hard work of assigning rooms and floors each day. The features are endless. Cons Not much to say. It always works great for me! Review Source Response from Hotel Effectiveness Solutions May 15, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. Delton S. Vice President Hospitality Used the software for: 1-2 years ### "Outstanding" May 3, 2019 5.0 Pros Makes tracking labor incredibly easy, the new automation with our PMS is great Cons No major cons to speak of now that we have automation with PMS in place. I hope you will expand to all PMS programs (ie, Choice) Review Source Response from Hotel Effectiveness Solutions May 7, 2019 We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better. OC Olivia C. General Manager Hospitality Used the software for: 2+ years ### "HE Review" May 3, 2019 5.0 HE is a great way to track our labor productivity in real-time. It also allows us to break down trends with all of the historical data it provides. Pros It is so easy to use. I love the details reports. There is a lot of information you can break down. Cons I am not in love with the new format. I wish MyHotelTeam.com had more functionality. Like allowing associates to swap shifts via the site. It also needs an app for associates to access quickly on their smartphones. Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users. MB Marcelo B. General Manager Hospitality Used the software for: 2+ years ### "Holdiay Inn Express Simi Valley" May 3, 2019 3.0 All right Pros The most I like about this software is: Easy friendly to use Cons Does not prevent employees not to clock in when the 30 minutes meal break is not over. Not compatible with ADP. I have to enter numbers of hours in ADP manually. Reason for choosing Hotel Effectiveness I already have it from previous company Review Source Response from Hotel Effectiveness Solutions May 7, 2019 Thank you for submitting this thoughtful review. We do have an integration with ADP, so you should not have to re-enter payroll data manually. We can also talk to you about configuration of your time and attendance system to have the controls you are seeking. We value your feedback and are fully committed to providing everything you require to be successful. BF Bill F. Vice President of Operations Hospitality Used the software for: 2+ years ### "Great Management Tool" May 6, 2019 5.0 Our experience has been fantastic. They have been great to work with Pros I like the industry specificity. I like the mobile aspect. I like the daily reports. I like that Plan fluctuates by occupancy and revenue. I like the ease of use. I like the excellent service. I like almost everything about it and encourage everyone I meet to use it. Cons only one complaint - it does not prohibit Meal Period violations, which is an issue in California Review Source Response from Hotel Effectiveness Solutions May 7, 2019 We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better. SR Scott R. ChefnB Hospitality Used the software for: 2+ years ### "Great tool for keeping payroll " September 30, 2019 5.0 We utilize this software to keep track of all housekeepers restaurant staff and front desk staff. It shows a great snapshot of places where we have challenges and where we can save to increase profit Pros The streamline of the last update is smooth. The information once updated shows the changes clearly. Cons The next update should have in it the changes should be in real time. When putting in termination dates, or adding a name should be instant. Review Source Response from Hotel Effectiveness Solutions October 3, 2019 Thank you for using Hotel Effectiveness taking the time to share your thoughts. We are making improvements on our new app and your experiences are definitely taken into account. TS Tammi S. Staff Accountant Hospitality Used the software for: 2+ years ### "HE is Great!!!" May 8, 2019 5.0 We are solving hotel labor issues using HE. It is giving Global a better picture of how our labor costs are impacting us. The reports assist us in knowing clearly where we can make adjustments. It also assists in monitoring labor costs for budget purposes. Pros I love the ease of functionality with this software. Everything is right at your hands. Cons There is not anything that I dislike about this software... If something exists I have not located it. Review Source Response from Hotel Effectiveness Solutions May 9, 2019 Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best. MS Micah S. General Manager Hospitality Used the software for: 2+ years ### "Helpful Tools" May 4, 2019 5.0 Pros Hotel Effectiveness has a number of very helpful tools that help track the productivity of your employees versus revenue goals/budget that you have set for your business. I also love the overtime tracker that makes it easy to keep an eye on potential extra expenses. Cons I don't dislike any of the software as of yet but I'm still exploring all of it's capabilities. Review Source Response from Hotel Effectiveness Solutions May 10, 2019 We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better. MS Monica S. Front Office Manager Hospitality Used the software for: 2+ years ### "Love it !!!!" September 17, 2019 5.0 A great tool to hold everyone accountable managers and associates included. Pros The ability to send each associate their own schedules and communicate the reasons for accepting time off and not accepting. Cons Not able to add multiple job codes for communication for schedule what happens is if someone has two job codes then we cannot email or text info to them. Review Source Response from Hotel Effectiveness Solutions October 3, 2019 Thank you for taking time to leave a review! Your experience using Hotel Effectiveness means a lot to us and your recommendations to make our product better is always taken into consideration. RO Robert O. Assistant General Manager Hospitality Used the software for: 2+ years ### "HE review" September 24, 2020 4.0 I use it everyday to help the hotel find areas where we need help and where we overspend Pros I like the mobile aspect it makes it easy for employees to see their updated schedule whenever I update it Cons I dont like the fact that it times out quickly. I also would like to see it integrate with other apps as well. Review Source JH Josh H. Bench General Manager Hospitality Used the software for: 2+ years ### "Hotel Effectiveness" November 12, 2019 5.0 I love Hotel Effectiveness. I have been using it for years with two different hotel management companies. It is a high quality tool for our hotels. Pros Hotel Effectiveness is a great labor tracking tool. It makes daily review of hotel labor quick and easy. I love the myriad reports you can generate to break down the labor numbers. Cons I wish there was more functionality for myhotelteam.com. They should be able to switch shifts and more on the site. It should have its own app too. Review Source cN caroline N. Sales Manager Hospitality Used the software for: 2+ years ### "Hotel Effectiveness" May 27, 2021 5.0 I've enjoyed my experience with hotel effectiveness. Pros I like the reports that hotel effectiveness sends me daily to keep up with our revenue pace and comparison to last year. Cons I don't have anything that I dislike about Hotel Effectiveness. I've enjoyed using the app for our hotel needs. Review Source WH Wanakee H. Assistant Front Office Manager Hospitality Used the software for: 1-2 years ### "How awesome is this!!" May 3, 2019 5.0 My experience was a bit scary at first not knowing if I could correct my errors and just trying to operate the system. After a tad bit of repetitive practice I now am teaching the software to my colleagues. Pros The software allows me to easily access the database for everyday use. Tracking hours and making the proper adjustments is also what I like. Cons I'm not able to pull up everyone's schedule (I may not have access). However when another manager ask me to complete task for them I'm not always allowed to accommodate them. Review Source Response from Hotel Effectiveness Solutions May 7, 2019 We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better. MG Mary G. Housekeeping Manager O.E.M. Hospitality Used the software for: 2+ years ### "This is about Hotel Effective" May 4, 2019 4.0 Helping the business save. Pros Its the best I ever used it help you keep up with who is over in they hours and how many hours you should work for the amount of work you have.Also it help to know who you can have too leave early on a not so busy day. Its the best I love it. Cons that it cant tell you everything about . Review Source Response from Hotel Effectiveness Solutions May 7, 2019 We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better. DD Debra D. FOM Hospitality Used the software for: 2+ years ### "Hotel Effectiveness makes payroll easy" May 7, 2019 5.0 Correct clock-in and clock-out time for each employees. Pros The increase of free time of doing payroll. No more pencil and paper. No more keeping up with employees time of Clock-in and Clock-out. I like the option to be able to view previous payroll\` Cons Sometimes we have a problem with getting the finger to enroll. Review Source Response from Hotel Effectiveness Solutions May 8, 2019 Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users. TC Timothy C. Hotel Manager Hospitality Used the software for: 2+ years ### "All-around strong product, saves management time" November 7, 2019 5.0 The main benefit for Hotel Effectiveness has been increased control over labor costs. This product, for at least 80% of users (with 50+ employees), would probably pay for itself. When combined with a production schedule, we are able to see which employees are falling short of expectations, meeting expectations, or exceeding expectations, with hard data. Pros Ease of use - simply go to the website and check employee hours, potential for overtime, and missed "punches". Particularly for the housekeeping department, days won't end at an exact time, so being able to monitor in real-time employee hours helps with middle of the week adjustments to maintain high labor efficiencies. Cons My only complaint with Hotel Effectiveness would be it's "export" capabilities. A user is required to go through a reports tab, rather than the daily labor check-in, to have a spreadsheet that can then be converted to excel. Lot's of other managers at the resort are either forget how to do this (since it is not frequently done by all department heads), or never learned in the first place. Review Source Similar Products Featured