# Page 3 | Hotel Effectiveness Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Hotel Effectiveness the right Employee Scheduling solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/180410/Hotel-Effectiveness/reviews

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Hotel Effectiveness

4.8 (144)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Hotel Effectiveness

## Showing most helpful reviews

Showing 51-75 of 144 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TM

Tim M.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Great Product"

May 3, 2019

5.0

They are responsive when I have questions and were willing to add functionality for us. Easy to train to team members and drive profits.

Pros

The ease of use and ways to find any areas where we are over spending in labor, immediately.

Cons

At this point there is not anything I do not like about the product

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

SP

Sara P.  
Front Office Manager  
Hospitality  
Used the software for: 6-12 months

### "Easy and A Minor Annoyance"

May 3, 2019

4.0

Pros

Easy to access information and to schedule employees

Cons

I wish there was a monthly view of the scheduler. I like to input employee requests off as I get them and I don't like having to go through every week to get to the one I want.

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

Thank you very much for your review! We are happy that you like the product and are always available to help you if you need it. The Time Off Request Manager will enable you to enter employee time off requests as far in advance as you like. You can also see them in one place at any time, and all pending and approved requests are built into the schedules for that week. Scheduling is available up to 13 weeks in advance, but you are correct that it is only available in weekly view. We are exploring monthly views for schedule but want to be sure that the information on the screen is readable.

PP

Pam P.  
GM  
Hospitality  
Used the software for: 2+ years

### "Great tool for labor effectiveness"

May 12, 2019

5.0

Pros

The ease with which it is to use it. The system is self explanatory and finding specific details you may need is a piece of cake.

Cons

At first it may be difficult to find specific things but once you spend a bit of time on it - everything is there.

Review Source

Response from Hotel Effectiveness Solutions

May 13, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

RG

Randy G.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "GM at Holiday Inn Express"

May 3, 2019

5.0

I have been able to met or exceed in beating my labor costs against my budget and forecasts. I feel more confident in my labor cost and explaining why we were over a day. I can drill down to see trends that may be happening.

Pros

The data that I can see and the information daily of how we are doing with our labor costs. The scheduling feature is fast and easy also.

Cons

Nothing that I can think of. This software has been wonderful to work with.

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

CH

Chelsa H.  
Executive Chef  
Hospitality  
Used the software for: 2+ years

### "HE Review"

May 10, 2019

2.0

Over all It really helps with labor control.

Pros

It's very user friendly. It helps control labor and is very useful in weekly scheduling.

Cons

There wasn,t much I didn't like about the software.

Review Source

Response from Hotel Effectiveness Solutions

May 14, 2019

Thank you for submitting this review, Mr. Howard! We value your feedback but are a bit confused. In your review you seem to really like us, but you rated us 2 out of 5 stars? Please let us know what we need to do to earn a 5-star rating!

ST

Sefika T.  
Director of Housekeeping  
Hospitality  
Used the software for: 1-2 years

### "Hotel Review"

May 3, 2019

5.0

Pros

This program is very easy to use. It helps me control costs and is user friendly. For many on my team English is a second language we have seen challenge with other software given the language barrier. With HE it is very easy and visual for all team who use to navigate. Our labor costs have been impacted very positively.

Cons

The forecasting tool can be a bit hard to navigate.

Review Source

Response from Hotel Effectiveness Solutions

May 9, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

AP

Anil P.  
Director of Finance  
Hospitality  
Used the software for: 2+ years

### "Great Hospitality Analytical Tool"

May 10, 2019

5.0

Labor Savings,

Pros

Daily Labor Analysis, Daily, MTD and YTD Revenue Analysis, Effective tool to manage labor hours, Effective tool to reward employees in meeting target minutes

Cons

Reporting need more work, need additional reports to assist in decision making

Review Source

Response from Hotel Effectiveness Solutions

May 15, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

TC

Tiffany C.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "General Manager"

May 3, 2019

5.0

This tool has helped in my housekeeping department the most. We’re able to track the minutes per room for each attendant. This is a great tool for productivity.

Pros

All of my labor standards and schedules in one place.

Cons

Updating times. If I’m correct it only updates 4 times a day.

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

MH

Marissa H.  
Food & Beverage Manager  
Hospitality  
Used the software for: 1-2 years

### "Hotel Effectiveness "

September 5, 2019

5.0

Overall, I am really satisfied with the program. It is very convenient and easy to use.

Pros

Ease of making scheduling and being able to copy and past previous week. Being able to add multiple roles for employees.

Cons

when idle or not in use for some time, it does not log you out or give you a warning. If you continue at that point, it does not save anything and you need to re-log back in.

Review Source

Response from Hotel Effectiveness Solutions

September 9, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

BP

Brandon P.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Easy Peasy Labor Review"

May 10, 2019

5.0

Overall our company enjoys the experience with HE.

Pros

The 5 minute daily check is AMAZING and allows managers to control labor much more efficiently.

Cons

After the website change, the formatting appears to be off a bit.

Review Source

Response from Hotel Effectiveness Solutions

May 15, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

MC

MICHELLE C.  
ACCOUNTS RECEIVABLE  
Hospitality  
Used the software for: 2+ years

### "A GOOD PROGRAM"

May 14, 2019

4.0

Very good experience.

Pros

It is very easy to use and enter data to keep records for night audit and payroll. It also alerts you if some data is missing.

Cons

I can't say there was anything I did not like.

Review Source

Response from Hotel Effectiveness Solutions

May 15, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

MP

Mark P.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Best labor management tool I have ever known of or used."

May 6, 2019

5.0

This tool allows me to correct labor overages and shortages before they impact the P&L or the service level.

Pros

This is very easy to use and to train others on how to use.

Cons

I cannot think of a issue with this software.

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

DT

Dharmesh T.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Ease of use"

May 3, 2019

5.0

Great

Pros

User friendly, lots of tools in this software which helps company.

Cons

Everything is perfect, can't think of anything that could be improved.

Reason for choosing Hotel Effectiveness

Corporate decision, but very good decision.

Review Source

Response from Hotel Effectiveness Solutions

May 10, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

JS

Jason S.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Great tool"

May 10, 2019

5.0

Great tool that all departments use daily.

Pros

When the product is teamed up with your time management system it gives great data on how your labor was used for the day, week, etc. I does a great job breaking down the data in more reports than you need but you can find the ones you like easily.

Cons

I do wish it updated faster when corrections are made to the time management system.

Review Source

Response from Hotel Effectiveness Solutions

May 15, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

GD

Greg D.  
Regional Manager  
Hospitality  
Used the software for: 2+ years

### "Always willing to help!"

May 6, 2019

5.0

This software helps keep management in-line with the budget that is set by ownership.

Pros

It is user friendly and the reports are very useful.

Cons

Honestly I can't think of any off the top of my head

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

BE

Brendae E.  
Executive Houskeeping Manager  
Hospitality  
Used the software for: 2+ years

### "Review"

May 3, 2019

3.0

Pros

Ease of use and easy to read. simply formula

Cons

Requested additional hours are not always promptly responded to.

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

Thank you so much for the thoughtful review. We should be able to help you with your request for additional hours - our system is configurable to any situation or need. If you need us to do it for you, we are always happy to do so.

DL

Debra L.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Best software I have used in 30 Years "

May 10, 2019

5.0

Less time going thru files to go over attendance with an employee Just run the report for that employee

Pros

The ease of use and the new absence tracker

Cons

Nothing, I haven’t found any negatives to The software

Review Source

Response from Hotel Effectiveness Solutions

May 15, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

GW

Glen W.  
GM / RDO  
Hospitality  
Used the software for: 2+ years

### "Very good way to track payroll"

May 6, 2019

5.0

Like the product, like the OT and time card tracking, solid functionality

Pros

Time card tracking, OT reports, daily time check

Cons

employee set up a bit clunky, reporting OK, system runs slow at times

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

JK

Johnathon K.  
General manager  
Hospitality  
Used the software for: 2+ years

### "Very easy and simple to learn"

May 10, 2019

5.0

Pros

Keeping up minutes per room with the housekeepers and the overall layout simple

Cons

I don't see a future to prevent buddy punches

Review Source

Response from Hotel Effectiveness Solutions

May 15, 2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

DP

Devashri P.  
HR Director  
Hospitality  
Used the software for: 2+ years

### "Product Offer"

May 3, 2019

5.0

Pretty much easy use

Pros

User friendly and easy to learn. Customer service is good.

Cons

More functionality that can work with other software

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

MS

Marcy S.  
Executive Director HR  
Hospitality  
Used the software for: 2+ years

### "The best service ever"

May 4, 2019

5.0

Always provide excellent service as well as follow up

Pros

Easy to use and the help option is good

Cons

Columns could be smaller for phone access

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

LS

Linda S.  
executive housekeeper  
Hospitality  
Used the software for: 1-2 years

### "Love Hotel Effectiveness!"

May 5, 2019

5.0

My experience with Hotel Effectiveness has been wonderful. I love the time it saves me when making the boards. Making schedules is so much faster and efficient with the requested days built in the system. I like being able to track board times.

Pros

How much time it save on a day to day basis.

Cons

Not being able to delete shifts once you have created them.

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

MS

Miochie S.  
Restaurant Manager  
Food & Beverages  
Used the software for: 2+ years

### "Restaurant Manager"

May 15, 2019

5.0

It is easy to use and to training other on

Pros

IT is easy to Program to use and help other associates with

Cons

It is nothing that I don't like about it

Review Source

Response from Hotel Effectiveness Solutions

May 16, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

BE

Brenda E.  
Executive Housekeeping Manager  
Hospitality  
Used the software for: 2+ years

### "Hotel Review"

May 3, 2019

5.0

Pros

I liked the ease of use and understanding of results.

Cons

Not always realistic hours based on business of our in house laundry.

Review Source

Response from Hotel Effectiveness Solutions

May 7, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

DM

Denise M.  
Operations Manager  
Hospitality  
Used the software for: 2+ years

### "H.E. Positives and Negatives"

May 14, 2019

5.0

More benefits to discover

Pros

It's easy to track hours and time punches

Cons

It is hard to find out how to track tardies and late punches.

Review Source

Response from Hotel Effectiveness Solutions

May 16, 2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

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