--- title: "Protractor Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Protractor Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/18043/Protractor-NET/" page_type: "product" language: "en" --- # Protractor Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Protractor ## What is Protractor? Elevate your shop operations with Protractor, an all-in-one shop management software that handles scheduling, inspections, estimates, and much more for single and multi-location auto repair businesses. Built with industry best practices, Protractor helps you save time, stay organized, and keep customers happy. Protractor is a customizable tool that can fit the needs of small shops or nationwide chains. ## What is Protractor used for? [Auto Repair](https://www.capterra.com/auto-repair-software/) Overall rating Based on 37 user reviews Reviews sentiment Positive 92% Neutral 0% Negative 8% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Protractor?[Manage this product listing](https://www.g2.com/products/protractor-net/claim_requests/new?auto=true) ## Protractor Overview Updated September 2026 AI summary Protractor provides businesses of all sizes with a cloud-based solution for managing auto repair operations. Covering appointment scheduling, billing, CRM, inventory, and work order management, it offers additional tools like electronic signature, multi-location support, VIN lookup, and parts management. Protractor is accessible via web, Linux, and Windows, supporting efficient coordination across service, staff, and customer activities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Protractor 4.6 (37) VS. [### ARI](https://www.capterra.com/p/201737/ARI/) [4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/) Starting Price Contact vendor Starting Price $39.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (37) Ease Of Use 4.5 (661) Value For Money 4.6 (22) Value For Money 4.7 (623) Customer Service 4.6 (37) Customer Service 4.6 (591) ## Protractor alternatives [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) [4.8 (747)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/216500/Autoleap/) Highest Rated [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) [4.2 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61551/NAPA-TRACS/) [Torque360](https://www.capterra.com/p/230557/Torque360/) [4.9 (54)](https://www.capterra.com/p/230557/Torque360/reviews/) Starting price $99.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230557/Torque360/) [View all alternatives](https://www.capterra.com/p/18043/Protractor-NET/alternatives/) ## FAQs about Protractor Overview ### Which roles and teams benefit most from Protractor? Protractor is most used by business owners, presidents, and general managers who oversee shop performance, service operations, and daily profitability. Office managers, service advisors, and administrative staff rely on it to manage appointments, customer records, and invoicing, while operations leaders and project-focused roles use it to streamline workflows and improve service coordination. Answer based on 34 reviews Overview ### What company size and specific industries is Protractor built for? Protractor is designed for single-location automotive aftermarket repair shops and multi-store chains in the automotive aftermarket sector. It suits small independent businesses as well as larger multi-site operations that need support for daily shop management and business growth. Features and Usability ### What are the key features of Protractor? Protractor offers work order management, appointment scheduling, and job tracking for service operations, along with CRM, customer history, and chat/messaging for client records and communication. It also includes billing and invoicing, time tracking, reporting and statistics, inventory management, inspection management, and third-party integrations. Integrations ### Which third-party tools and platforms does Protractor integrate with? Protractor integrates with more than 10 third-party platforms, including AutoVitals, AutoServe1, Autoflow, Broadly, Epicor Service CRM, Kimoby, Kukui, MyShopManager, Nexpart Distribution Management, PartsTech, Podium, ProDemand, RSS Texting, Steer, TireConnect, and Zoho Payroll. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Protractor offer? Protractor offers live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation provides written reference material and videos offer self-paced learning for reviewing features and setup steps. Answer based on 8 reviews Getting Started and Support ### What customer support options does Protractor offer, and how do users rate the experience? Protractor offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as quick, knowledgeable, and helpful during setup, training, and migration. Some reviewers report inconsistent follow-through, rude interactions, and frustration with relying on email when trying to reach support directly. Answer based on 11 reviews ## Features AI summary Based on 2,452 Auto Repair reviews Capterra data shows that buyers of auto repair software rank the following features as their top priorities: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) Protractor supports all three of the features reviewers rate highest: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help businesses create accurate estimates, track repair jobs from start to finish, and handle customer billing more efficiently, allowing teams to keep shop operations organized and move work through the service process with fewer delays. Quotes/Estimates 4.5 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Work Order Management 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Labor Rates 4.8 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians VIN Lookup 4.8 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Service History 4.4 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Point of Sale (POS) 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Protractor 35 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Electronic Signature: Digitally sign online documents - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Estimating: Estimate expected cost based on various factors before a project begins - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Location: Manage and support multiple locations - Parts Management: Track parts inventory levels and manage re-stocking - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Quotes/Estimates: Generate quotes or estimates for customers - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Information: Allows fleets and service businesses to track information about their vehicles. - VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Features 4.6 (25) 4.6 Based on 25 reviews ## Pricing Value for money 4.6 (22) [View pricing plan details](https://www.capterra.com/p/18043/Protractor-NET/pricing/) Basic Custom Quote Available It includes: - Scheduling Meetings - Create Estimates - Inspections - Profitability Analysis - Appointment Reminder - Track Sales Processes - Integrated Payments Value for money 4.6 (22) 4.6 Based on 22 reviews ## Integrations [ Podium](https://www.capterra.com/p/164285/Podium/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/)[ AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/)[ Autoflow](https://www.capterra.com/p/133154/autoflow/)[ AutoServe1](https://www.capterra.com/p/140878/AutoServe1/)[ 360 Payments](https://www.capterra.com/p/177326/360-Payments/) ## Support, customer service and training options Customer Service 4.6 (37) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (37) 4.6 Based on 37 reviews ## User reviews Overall rating 4.6 Based on 37 reviews Filter by rating 5(29) 4(5) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent SF Sarah F. MA Automotive ### "Overall good item" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2025 it wass pretty good to me, i don't think anything can be fixed or changed on it,i feel like it was a good item! Pros the quality of the product and the durability of it. I think when you have a product that is built strong more people will buy it! Cons the thing i least liked about it was the reviews that were already on filed for them, i felt like had there been more, it would have helped me buy it sooner Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kiri D. Service Manager Automotive ### "Protractor is the Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2024 Pros I love using Protractor! It is easy and very functional. The customer service is the best. \[sensitive content hidden\] always assures any issues are resolved efficiently. Wouldn't want to run any other software in the industry! Cons I do not have any cons at this time. Protractor does everything I need! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Charles D. Owner and Operations Automotive ### "AMS Protractor Implementation and Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2023 Pros All in one automotive shop: Built in jobs and labor research, very tight materials tracking including returns and inventory control (allowing for infinite alternate part numbers and vendors). On-line ordering. Have nearly covered every base imaginable. Cons Minus labor time not allowed. Long learning curve, English parts descriptions ( modifier,modifier,modifier,object ). Overly wordy job descrip0tions, Reasons for choosing Protractor Superior-ly comprehensive. All were oriented to Just-In-Time parts service. All of ours are shipped in requiring an inventory which all were unable to do adequately. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Robert C. Owner / Manager Automotive ### "Protractor" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 10, 2023 AMS foulks are great to work with. Always quick and helpful when we may have an issue. Pros Use software daily and has the features we need. Cloud based so no in house storage or backup required. Cons Software does allot of functions so it can get a little complicated. Cloud storage and internet connectivity can be an issue but sometimes not their fault. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Doug D. Owner/Service Writer/Technitian/Janitor Automotive ### "Very good product. " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 9, 2022 Very good Pros My favorite aspect of AMS Protractor is all my accounting is integrated. No need for a separate accounting solution like Quickbooks. Cons A bit hard to navigate if not familiar with the software. Some aspects are not intuitive. After a few weeks of daily use this hurdle is not as challenging. Reasons for choosing Protractor I have been working indirectly with the software since 2018 assisting another shop owner with his deployment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jodi W. office manager Automotive ### "Easy to use!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 9, 2022 overall it's been a positive experience. I was new to the program last year in July, and was able to pick things up quickly. And also teach myself some other things. Pros it's easy to use, and easy to learn on your own. Cons Not being able to change invoices once closed or in A/R. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KA Ken A. Owner / CEO Automotive ### "Powerful software that is very customizable." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 2, 2022 After onboarding and the initial struggles of making a big POS change like this, it has been very good over all. We do not regret making the switch. As with any shop POS software, it all comes down to personal preference and is it a good fit for you. Protractor is a good fit for us. Pros The massive number of reports available and the Dashboard function to keep an eye on your bottom line. Very customizable report system. The overall settings allow for much customization. Help is easy to get from other users and the company. The related forums are active with users and company people and usually have your answer quickly. Onboarding assistants are great people that work with you for quite some time before going live. The overall package is great. We don't use it to it's full potential as this program will do ALL of the business accounting as well! We do use and constantly make changes as needed the usual service shop functions. The "Canned Jobs" can be built extremely fleshed out. With some time in, the available library of services, jobs, concerns, etc. can grow quite large and make for good time savings and faster operations. The integrations with Auto Vitals is very good and has helped our shop grow the bottom line. Cons Steep learning curve. This program will take some time to learn, and you will have many questions. If you are already somewhat computer savvy, it may not be as big of a deal. If you are not good with computers, it could be a struggle. (But there is plenty of help from the company and other users.) This is a very in-depth program that does SO much! Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) Outgrew the software in general. When we started to use AutoVitals, the program was just over run, and the front counter people were struggling. Alternatives considered [Shopware](https://www.capterra.com/p/145605/Shopware/) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reasons for choosing Protractor Depth of integrations with currently used software, AutoVitals. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Karen C. Secretary Automotive ### "Best Shopware for the automotive business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2021 Protractor has been great to see the margin of sales and service we provide without guessing. Pros So easy to use and has features that make a shop easy to run. Cons I would like to see who posted invoices at the close of a sale. Reasons for choosing Protractor n/a Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Adrian P. President Automotive ### "Do Not Recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 2, 2021 Pros Haven't found anything that this software will do that cheaper more efficient software will also do Cons Many operating issues that protractor will not inform you about when they are selling the product. Customer support is nonexistent and overall very rude company to deal with Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tim S. Owner Automotive ### "Protractor review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2020 We had data corruption and the old software wasn't keeping up with new technology. Protractor is cloud based. Pros Easy for the service Writers to learn and use. Cons The pain of switching to and learning a new system. AMS did a great job of on-boarding us. Still not fun though! Switched from [RO Writer](https://www.capterra.com/p/173266/R-O-Writer/) We had data corruption and the old software wasn't keeping up with new technology. Reasons for choosing Protractor AMS and \[SENSITIVE CONTENT HIDDEN\]. The inventory capabilities in Protractor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/18043/Protractor-NET/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ARI vs Protractor](https://www.capterra.com/compare/18043-201737/Protractor-NET-vs-ARI) [AutoLeap vs Protractor](https://www.capterra.com/compare/18043-216500/Protractor-NET-vs-Autoleap)