Inline Data Systems

Inline CRM


5 / 5
8 reviews

Who Uses This Software?

Call Centers that sell Service Contracts and Warranties.


Average Ratings

8 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Inline Data Systems
  • inlinecrm.com
  • Founded 2011
  • United States

About Inline CRM

Used exclusively for vehicle service contract sales fulfullment, Inline Data Systems is a B2B company that specializes in deep data insight, key integrations, and a multi-tier marketing platform. We use Inline CRM for Vehicle Service Ccontract sales to provide a powerful tool that provides a complete view of marketing efforts and customer interactions across your organization. We give you the information and insights you need to turn your call center into a profit center


Inline CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Inline CRM Reviews Recently Reviewed!


CAPS Highly Recommends Inline!

May 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is extremely user friendly and provides all the necessary tools to run a successful business. Time clock features, in depth reports, payroll calculations, as well as marketing reports are all easily accessible and very detailed. Claim information added to customer file is very helpful for all representatives.

Cons: We have no cons with Inline. We love everything about the software. Any issues we have the support team handled in minutes!

Overall: Inline is always so quick to solve any problems our company may experience. They are patient and extremely knowledgable about our industry. The support team makes you feel like you are their most important client, even if your issue may be minor.

Vendor Response

by Inline Data Systems on June 10, 2019

We are very appreciative of you and your team! You guys are great to work with!

Exceptional Software and service

May 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly robust system that is customized to our specifications. Multiple reporting options, payroll features and integration options.

Cons: Any small issues we have experienced were on our end and Inline's support team quickly helped us resolve them.

Overall: True Auto has been a client of Inline's for almost 8 years and we could not be happier with their service. The knowledge and ability that representative and his staff provide are exceptional!

Vendor Response

by Inline Data Systems on May 29, 2019

Thank you Misty! The feeling is mutual! We appreciate having True Auto as a client!

I saved the best for last

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The layout is something that you have to experience to truly appreciate.

Cons: It took me a while to learn how to create email templates.

Overall: I've been in the Auto Warranty industry for over 15 years and I've used every CRM out there. I started using Inline CRM more than 3 years ago and I can tell you it is head and shoulders above all the others in ease of use and functionality, not to mention the above and beyond in-depth reporting features.

Vendor Response

by Inline Data Systems on May 20, 2019

Thanks for the great review! We are very lucky to have you as a client!

Great program and support

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use , loaded with information and very easy to navigate an customize reporting.

Cons: lots to learn, loaded with information.

Overall: positive , we are very happy we made the transition

Vendor Response

by Inline Data Systems on May 20, 2019

Thanks for the great review! We are very happy to work with you and your team!

Inline and the Inline team are great to work with!

May 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows us to have everything in one location. Prior to Inline we used a two separate CRMs, one for lead management, and the other for rating and payment processing. Having everything in one program makes things easier for the users and allows us to access reporting that was not available before.

Cons: What I least like is also what I like most, Reporting. Inline's reporting is very open ended, in other words the reporting possibilities are endless which makes reporting very complex. Luckily, the support team is amazing.

Overall: My overall experience with Inline has been great! If you are considering a switch, I highly recommend them.

Vendor Response

by Inline Data Systems on May 20, 2019

Thank you for the great review! We strive to help your business in all we do!

Go with Inline!

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Prior to using Inline we had to use 2 CRMs to accomplish our daily tasks. Inline was able to streamline several of our processes and not only simplify everything but also save us money.

Cons: We have not ran into any "Inline" cons; just the struggle of learning a new program. Inline's support team has been great through that process though.

Vendor Response

by Inline Data Systems on May 20, 2019

Thanks for the great review! Your team is great and always eager and ready to learn! We are very excited to have you as a client!

Love it!

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Strength of the support team.

Cons: Nothing. It fits all of my needs perfectly

Overall: The team is amazing and so is the product

Vendor Response

by Inline Data Systems on May 10, 2019

Thank you Chelsea! We think the NVPS team is amazing also and we are very happy to be able to provide a solution for your company!

Inline Review

May 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Having all of a particular customers information in one program.

Cons: The inability to edit notes once they have saved.

Vendor Response

by Inline Data Systems on May 10, 2019

Thank you Dale! We will look into your concern and see if we can make adjustments. Stay tuned! We appreciate your business!