# Inline CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Inline CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/180436/Inline-CRM/alternatives --- # Inline CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Inline CRM ## What is Inline CRM? Used exclusively for vehicle service contract sales fulfullment, Inline Data Systems is a B2B company that specializes in deep data insight, key integrations, and a multi-tier marketing platform. Inline CRM for Vehicle Service Contract sales is a powerful tool that provides a complete view of marketing efforts and customer interactions across your organization. We give you the information and insights you need to turn your call center into a profit center ## What is Inline CRM used for? [Online CRM](https://www.capterra.com/online-crm-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Inline CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://inlinecrm.com&name=Inline CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Inline CRM 4.9 (8) VS. [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $25 per user, per month Starting Price $61 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (8) Ease Of Use 4.0 (951) Value For Money 5.0 (6) Value For Money 4.2 (774) Customer Service 5.0 (8) Customer Service 4.0 (746) ## Inline CRM alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Contact Management Manage, organize, and store contact information Customizable Reports Alter the layout and content of reports Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Inline CRM 25 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Manage, organize, and store contact information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Access software remotely via mobile devices A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Generate quotes or estimates for customers View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Group leads or contacts based on their specific characteristics Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.9 (8) 4.9 Based on 8 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $25.00 Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.9 Based on 8 reviews Filter by rating 5(7) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BP Brianna P. Admin Automotive ### "CAPS Highly Recommends Inline! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2019 Inline is always so quick to solve any problems our company may experience. They are patient and extremely knowledgable about our industry. The support team makes you feel like you are their most important client, even if your issue may be minor. Pros This software is extremely user friendly and provides all the necessary tools to run a successful business. Time clock features, in depth reports, payroll calculations, as well as marketing reports are all easily accessible and very detailed. Claim information added to customer file is very helpful for all representatives. Cons We have no cons with Inline. We love everything about the software. Any issues we have the support team handled in minutes! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2019 We are very appreciative of you and your team! You guys are great to work with! MM Misty M. Operations Manager Insurance ### "Exceptional Software and service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2019 True Auto has been a client of Inline’s for almost 8 years and we could not be happier with their service. The knowledge and ability that representative and his staff provide are exceptional! Pros User friendly robust system that is customized to our specifications. Multiple reporting options, payroll features and integration options. Cons Any small issues we have experienced were on our end and Inline’s support team quickly helped us resolve them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2019 Thank you Misty! The feeling is mutual! We appreciate having True Auto as a client! AU Anonymous User Director of Sales Assistants Automotive ### "Inline and the Inline team are great to work with!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2019 My overall experience with Inline has been great! If you are considering a switch, I highly recommend them. Pros This software allows us to have everything in one location. Prior to Inline we used a two separate CRMs, one for lead management, and the other for rating and payment processing. Having everything in one program makes things easier for the users and allows us to access reporting that was not available before. Cons What I least like is also what I like most, Reporting. Inline's reporting is very open ended, in other words the reporting possibilities are endless which makes reporting very complex. Luckily, the support team is amazing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2019 Thank you for the great review! We strive to help your business in all we do! JM jim m. GM Automotive ### "Great program and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2019 positive , we are very happy we made the transition Pros Ease of use , loaded with information and very easy to navigate an customize reporting. Cons lots to learn, loaded with information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2019 Thanks for the great review! We are very happy to work with you and your team! BP Bryan P. General Manager Insurance ### "Go with Inline!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2019 Pros Prior to using Inline we had to use 2 CRMs to accomplish our daily tasks. Inline was able to streamline several of our processes and not only simplify everything but also save us money. Cons We have not ran into any "Inline" cons; just the struggle of learning a new program. Inline's support team has been great through that process though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2019 Thanks for the great review! Your team is great and always eager and ready to learn! We are very excited to have you as a client! VH Vernon H. Owner Automotive ### "I saved the best for last" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2019 I've been in the Auto Warranty industry for over 15 years and I've used every CRM out there. I started using Inline CRM more than 3 years ago and I can tell you it is head and shoulders above all the others in ease of use and functionality, not to mention the above and beyond in-depth reporting features. Pros The layout is something that you have to experience to truly appreciate. Cons It took me a while to learn how to create email templates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2019 Thanks for the great review! We are very lucky to have you as a client! DL Dale L. Customer Service Manager Automotive ### "Inline Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 6, 2019 Pros Having all of a particular customers information in one program. Cons The inability to edit notes once they have saved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2019 Thank you Dale! We will look into your concern and see if we can make adjustments. Stay tuned! We appreciate your business! CF Chelsea F. Compliance Manager Automotive ### "Love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2019 The team is amazing and so is the product Pros Ease of use. Strength of the support team. Cons Nothing. It fits all of my needs perfectly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2019 Thank you Chelsea! We think the NVPS team is amazing also and we are very happy to be able to provide a solution for your company! [View all Reviews](https://www.capterra.com/p/180436/Inline-CRM/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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