# Inline CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Inline CRM the right CRM solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180436/Inline-CRM/reviews --- Inline CRM 4.9 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Inline CRM Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Misty M. Operations Manager Insurance Used the software for: 2+ years ### "Exceptional Software and service " May 22, 2019 5.0 True Auto has been a client of Inline’s for almost 8 years and we could not be happier with their service. The knowledge and ability that representative and his staff provide are exceptional! Pros User friendly robust system that is customized to our specifications. Multiple reporting options, payroll features and integration options. Cons Any small issues we have experienced were on our end and Inline’s support team quickly helped us resolve them. Review Source Response from Inline Data Systems May 29, 2019 Thank you Misty! The feeling is mutual! We appreciate having True Auto as a client! BP Brianna P. Admin Automotive Used the software for: 2+ years ### "CAPS Highly Recommends Inline! " May 29, 2019 5.0 Inline is always so quick to solve any problems our company may experience. They are patient and extremely knowledgable about our industry. The support team makes you feel like you are their most important client, even if your issue may be minor. Pros This software is extremely user friendly and provides all the necessary tools to run a successful business. Time clock features, in depth reports, payroll calculations, as well as marketing reports are all easily accessible and very detailed. Claim information added to customer file is very helpful for all representatives. Cons We have no cons with Inline. We love everything about the software. Any issues we have the support team handled in minutes! Review Source Response from Inline Data Systems June 10, 2019 We are very appreciative of you and your team! You guys are great to work with! DL Dale L. Customer Service Manager Automotive Used the software for: Less than 6 months ### "Inline Review" May 6, 2019 4.0 Pros Having all of a particular customers information in one program. Cons The inability to edit notes once they have saved. Review Source Response from Inline Data Systems May 10, 2019 Thank you Dale! We will look into your concern and see if we can make adjustments. Stay tuned! We appreciate your business! VH Vernon H. Owner Automotive Used the software for: 2+ years ### "I saved the best for last" May 10, 2019 5.0 I've been in the Auto Warranty industry for over 15 years and I've used every CRM out there. I started using Inline CRM more than 3 years ago and I can tell you it is head and shoulders above all the others in ease of use and functionality, not to mention the above and beyond in-depth reporting features. Pros The layout is something that you have to experience to truly appreciate. Cons It took me a while to learn how to create email templates. Review Source Response from Inline Data Systems May 20, 2019 Thanks for the great review! We are very lucky to have you as a client! jM jim M. GM Automotive Used the software for: 1-2 years ### "Great program and support" May 14, 2019 5.0 positive , we are very happy we made the transition Pros Ease of use , loaded with information and very easy to navigate an customize reporting. Cons lots to learn, loaded with information. Review Source Response from Inline Data Systems May 20, 2019 Thanks for the great review! We are very happy to work with you and your team! VR Verified Reviewer Director of Sales Assistants Automotive Used the software for: Less than 6 months ### "Inline and the Inline team are great to work with!" May 14, 2019 5.0 My overall experience with Inline has been great! If you are considering a switch, I highly recommend them. Pros This software allows us to have everything in one location. Prior to Inline we used a two separate CRMs, one for lead management, and the other for rating and payment processing. Having everything in one program makes things easier for the users and allows us to access reporting that was not available before. Cons What I least like is also what I like most, Reporting. Inline's reporting is very open ended, in other words the reporting possibilities are endless which makes reporting very complex. Luckily, the support team is amazing. Review Source Response from Inline Data Systems May 20, 2019 Thank you for the great review! We strive to help your business in all we do! BP Bryan P. General Manager Insurance Used the software for: Less than 6 months ### "Go with Inline!" May 13, 2019 5.0 Pros Prior to using Inline we had to use 2 CRMs to accomplish our daily tasks. Inline was able to streamline several of our processes and not only simplify everything but also save us money. Cons We have not ran into any "Inline" cons; just the struggle of learning a new program. Inline's support team has been great through that process though. Review Source Response from Inline Data Systems May 20, 2019 Thanks for the great review! Your team is great and always eager and ready to learn! We are very excited to have you as a client! CF Chelsea F. Compliance Manager Automotive Used the software for: Less than 6 months ### "Love it!" May 3, 2019 5.0 The team is amazing and so is the product Pros Ease of use. Strength of the support team. Cons Nothing. It fits all of my needs perfectly Review Source Response from Inline Data Systems May 10, 2019 Thank you Chelsea! We think the NVPS team is amazing also and we are very happy to be able to provide a solution for your company! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.