# Hybrid.Chat Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Hybrid.Chat Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/180456/Hybrid-Chat

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# 

 Hybrid.Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Hybrid.Chat

## What is Hybrid.Chat?

Hybrid.Chat is a Human + Chatbot hybrid platform that proactively engages with your customers 24x7 directly from you SLACK, MATTERMOST or any other messaging platform, making your business Always available and Customer friendly. Human agents can take over chat conversations anytime using the messengers they already use. Build engaging chatbots using simple spreadsheets to automate your conversations. All it need is your internet and some spreadsheet knowledge.

## What is Hybrid.Chat used for?

[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

₹29

Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Hybrid.Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://hybrid.chat&name=Hybrid.Chat)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Hybrid.Chat

5.0 (2)

VS.

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting Price

₹29

Per Month

Starting Price

$19

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.5 (91)

Value For Money

5.0 (2)

Value For Money

4.4 (86)

Customer Service

5.0 (2)

Customer Service

4.4 (79)

## Hybrid.Chat alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (5)](https://www.capterra.com/p/10031687/Text-App/#reviews)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/)

[4.4 (98)](https://www.capterra.com/p/168135/Zoho-SalesIQ/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/168135/Zoho-SalesIQ/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Autoresponders

Create and automatically send premade copy in response to customer messages

Canned Responses

Shortcuts for inputting frequently used messages

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Customer Support

Provide online support for your customers through live chat or help desk functionality

Customizable Branding

Add customized logos and colors to align with company branding

Geotargeting

Geographic location of visitors determines behavior of the software

Hybrid.Chat 19 features

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

AI-based platform which conducts a conversation via auditory or textual methods

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Geographic location of visitors determines behavior of the software

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

Ability to chat online in real time

Access software remotely via mobile devices

Process and analyze human language in text or audio form

Form to collect visitor contact information when live chat isn't available

Copy on the page or chat window encouraging the user to engage with the chat option

Engage in direct, instant messaging with consumers

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

Free Trial

Free Version

Basic

₹29.00

Per Month

Value for money

5.0 (2)

5.0

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AH

Ahtesham H.

Owner

Information Technology and Services

### "Awesome Product!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 17, 2019

Pros

This is really good product, it has increased my business Leads to 200% within a very short time , it provides integration with slack which is also a very good benefit of using it.

Cons

everything is great for it, I have not found any concerns in it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Brian M.

CI Execution

Information Technology and Services

### "Extremely happy with this product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 5, 2019

Pros

1\. I was able to crank up leads from my website with the same amount of traffic with this Live Chat software. 2. Automating conversations is easy. You just edit an online spreadsheet and it is converted into a chatbot. 3. The chatbot can send SMS, create call conferences, which we can use to connect with agents that are out there in the field. 4. The chats come into our Official Slack, which helps my entire team (you can select who to invite) engage with the leads.

Cons

1\. The UI can be improved upon. I found the documentation a little confusing, but the support team helped me navigate through it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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