Who Uses This Software?

Businesses that wish to generate leads from their current traffic; Engage with customers and delivery better experience; Local businesses that cannot man a chat 24x7; Automatic lead validation; hiring

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Free plan start with 1 domain / chatbot with 100 monthly conversations.
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Smarter.codes
  • hybrid.chat
  • Founded 2018
  • India

About Hybrid.Chat

Hybrid.Chat is a Human + Chatbot hybrid platform that proactively engages with your customers 24x7 directly from you SLACK, MATTERMOST or any other messaging platform, making your business Always available and Customer friendly. Human agents can take over chat conversations anytime using the messengers they already use. Build engaging chatbots using simple spreadsheets to automate your conversations. All it need is your internet and some spreadsheet knowledge.

Hybrid.Chat Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Hybrid.Chat Reviews Recently Reviewed!

Capterra loader

Extremely happy with this product

Jan 05, 2019

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: 1. I was able to crank up leads from my website with the same amount of traffic with this Live Chat software.

2. Automating conversations is easy. You just edit an online spreadsheet and it is converted into a chatbot.

3. The chatbot can send SMS, create call conferences, which we can use to connect with agents that are out there in the field.

4. The chats come into our Official Slack, which helps my entire team (you can select who to invite) engage with the leads.

Cons: 1. The UI can be improved upon. I found the documentation a little confusing, but the support team helped me navigate through it.