5 / 5
1 review

Who Uses This Software?

Contact centre , and call centre

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Sayint
  • Founded 2017
  • India

About Sayint

AI based conversation analytics solution that helps find valuable insights via audit of customer conversations.

Sayint Features

  • Annotations
  • Collaboration
  • Data Visualization
  • Media Analytics
  • Mixed Methods Research
  • Multi-Language
  • Qualitative Comparative Analysis
  • Quantitative Content Analysis
  • Sentiment Analysis
  • Statistical Analysis
  • Text Analytics
  • User Research Analysis

Sayint Reviews Recently Reviewed!

improve customer Experience using conversation Analytics

Feb 17, 2019

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not

Pros: Sayint reveals what a call has been saying in a call , intent of the caller and the skills associated and ultimately the outcome of the holistic experience .

We use insights provided by sayint to train our employees and ensure a positive caller feedback.

Cons: There is nothing much i really dislike , I love the call handling feature

Overall: i. The calls related to financial transactions are scrutinized automatically and henceforth helps in easier fraud detection

ii. Minimizes agent errors by raising flags whenever there is a faulty customer service

iii. Able to cross-sell multiple financial products when there are customer inquiries for credit score

iv. The manual audit workload came down leaps & bounds due to the call transcripts and the compliance is already taken care of.

Vendor Response

by Sayint on February 18, 2019

Thank you for your review