Who Uses This Software?

Contact centre , and call centre

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Sayint
  • www.sayint.ai
  • Founded 2017
  • India

About Sayint

AI based conversation analytics solution that helps find valuable insights via audit of customer conversations.

Sayint Reviews Recently Reviewed!

improve customer Experience using conversation Analytics

Feb 17, 2019

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not

Pros: Sayint reveals what a call has been saying in a call , intent of the caller and the skills associated and ultimately the outcome of the holistic experience .

We use insights provided by sayint to train our employees and ensure a positive caller feedback.

Cons: There is nothing much i really dislike , I love the call handling feature

Overall: i. The calls related to financial transactions are scrutinized automatically and henceforth helps in easier fraud detection

ii. Minimizes agent errors by raising flags whenever there is a faulty customer service

iii. Able to cross-sell multiple financial products when there are customer inquiries for credit score

iv. The manual audit workload came down leaps & bounds due to the call transcripts and the compliance is already taken care of.

Vendor Response

by Sayint on February 18, 2019

Thank you for your review