# SMTP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SMTP the right Transactional Email solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180513/SMTP/reviews --- SMTP 3.5 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SMTP Ease of use 3.5 Customer Service 2.8 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Albert H. Developer Information Technology and Services Used the software for: 6-12 months ### "Great service to ensure your emails get sent" January 7, 2024 4.0 Pros Excellent delivery rate for website and web application emails. Excellent documentation for API and resources. Cons No free plan to try out. Need to have knowledge in IT for development to set things up. Review Source Response from Ziff Davis June 26, 2024 Hi Albert, Thank you for your outstanding review of SMTP.com. It's wonderful to hear that you are enjoying our service. We look forwarding to working with you for years to come. All the best, The SMTP Team eva K. manager Computer Software Used the software for: 2+ years ### "smtp outils de connexion d'api et de mail pro" October 17, 2023 5.0 Pros smtp outils de connexion d'api et de mail pro, analyse de data Cons pas d'inconvénients dans l'utilisation de smtp Review Source JH Jitesh H. manager Information Technology and Services Used the software for: 1-2 years ### "Be careful of autorenewal trap!" August 13, 2024 1.0 So the renewal kicks in automatically. No email is sent that renewal will kick in. You are expected to remember that there is 30 days notification required. So the payment is taken, I then cancel, realise I do not use this service. SMPT says because you did not give us 30 days notice we will charge you for a whole year. I have canceled as not using it! SMPT enjoy 11 months of my money when I'm not even using it! Pros The service is good when you have need of it. But they trap you with autorenewal. Cons Poor service if you want to leave SMTP. Just just cite you did not give 30 days notice. Go elsewhere. Review Source Response from Ziff Davis August 22, 2024 Hi Jitesh, thank you for providing this feedback and I'm sorry to hear that this was your experience with SMTP. As per our Terms and Conditions, our standard subscription-based service plans will automatically renew, however, we will definitely take your feedback onboard regarding providing notification of this. We have issued you a refund for the 11 months of unused services and a member of our Support Team will be in touch to confirm this and any other assistance you need offboarding the platform. Should you have any further questions, please don't hesitate to reach out to us on support@smtp.com. Thank you, The SMTP Team. BM Bhagya M. Editor Publishing Used the software for: 1-2 years ### "Good and Affordable service" February 23, 2023 5.0 Pros If you are looking for good and affordable service, then you are at the right place compare to other operator, they daily change the shared IP's, so that you can get good deliverability to inbox. Cons Currently do not face any issue otherwise i might have updated Review Source Response from Ziff Davis March 1, 2023 Hi Bhagya, Thank you for your outstanding review of SMTP.com. It's wonderful to hear that you are enjoying our service. We look forwarding to working with you for years to come. All the best, The SMTP Team LA Lukasz A. Owner Information Technology and Services Used the software for: Less than 6 months ### "Good but not perfect" April 13, 2023 4.0 Deliverability is really quite good - and this is always number one for me. However, if someone has a limited budget, they probably will find other services on the market with similar parameters for a lower price (or better services for the same price). I did just that. Pros SMTP.com is a solid brand, a mature company with a stable position. Its biggest advantages are definitely good email deliverability (although not perfect). Cons The amount of features is as expected, but setup is not so easy. The interface is often confusing and somewhat dated. It's worth to do something with it, dear SMTP.com :) Review Source JD Jon D. cmo Media Production Used the software for: 6-12 months ### "Does not work - Wasted Money" June 12, 2024 1.0 Customer service was bad. Implementation was difficult. Cost is expensive. Delivery is not reliable. Pros absolutely nothing. waste of my time and money. Cons I was with this company for almost a year and all of my emails went into junk folders. I have other emails with other providers and the success rate was so much better. I never sent out more than 50 emails a week, so it was ridiculous that SMTP servers were sending my emails to junk. When I asked for guidance, their help team said I should address my emails with "Mr. or Mrs.". That's how clueless this company is. Americans don't use that salutation. Review Source Response from Ziff Davis June 26, 2024 Hi Jon, Thank you for your feedback; we are sorry to hear that you had a negative experience with us. Regarding your concerns with delivery, our Support and Deliverability Team are trained in all industry best practices to ensure that all senders have the opportunity for optimal delivery should industry guidance be followed. At SMTP, we are dedicated to helping our senders reach the inbox, so if you ever wish to try us again, please do not hesitate to contact us. Thank you, The SMTP.com Team VR Verified Reviewer web developer Program Development Used the software for: 1-2 years ### "Difficulty Cancelling Service with SMTP.com" March 3, 2023 3.0 Pros The setup process was straightforward, and the monthly subscription fee is reasonable for the service provided. Cons Canceling your SMTP.com subscription can be challenging. You can't cancel through the portal or email Review Source Response from Ziff Davis March 7, 2023 Hi, Thank you for taking the time to leave us a review, your feedback is extremely valuable to us and it will allow us to optimize our SaaS for our customers moving forward. I am also sorry to hear you have cancelled your subscription, if you have any other feedback you'd like to share, or we can help at all to get you back on-board, please let me know. All the best, The SMTP Team AK Ashok K. Designer Marketing and Advertising Used the software for: Less than 6 months ### "Good but Costly Service " June 5, 2022 5.0 If your business depends more on the transactions emails with huge customer base then I would recommend SMTP Pros SMTP is an good service with high deliverability for the transitional emails. They also provide the sandbox for the students and startups. As the have an high security measure for the account holders, it help to keep our sending server clean Cons Seems too costly in comparison with any other email relay service providers Review Source Similar Products Featured