Good Egg

Background Check Software


4.5 / 5
29 reviews

Who Uses This Software?

Good Egg delivers a comprehensive background screening solution to help CFOs and HR leaders and professionals mitigate risk and forge a more productive workforce.


Average Ratings

29 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Good Egg
  • www.goodegg.io/
  • United States

About Background Check Software

Hiring has gotten riskier, thanks to the social media digital footprint. Not only that, but HR is under enormous pressure to hire quickly AND hire well, despite old screening methods that havent kept up. At Good Egg, we combine the human touch with lightning fast technology that not only looks at a person's past, but also their present and future behaviors. This helps HR managers hire more good eggs faster and with confidence, while maintaining 100% compliance.


Background Check Software Features

  • Batch Processing
  • Employment Screening
  • Online Applications
  • Screening Services Integration
  • Self Service Portal
  • Status Tracking
  • Tenant Screening
  • Assessments
  • Background Screening
  • Billing & Invoicing
  • Candidate Management
  • CRM
  • Internal HR
  • Interview Management
  • Job Posting
  • Lead & Sales Management
  • Payroll Management
  • Reference Checking
  • Resume Parsing
  • Resume Search
  • Self Service Portal

Background Check Software Reviews Recently Reviewed!


Good Egg gets the job done!

Feb 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As an HR professional, I cannot say enough positive things about Good Egg. They are really great with customer service and are always timely and responsive with whatever comes up day to day. I work with a great Customer Success Manager who is proactive, knowledgeable, and easy to work with. The background check results are thorough and fast. I highly recommend Good Egg and give them two thumbs all the way up.

Cons: I really only have positive feedback on Good Egg, since we have not had any issues of note.

Overall: We use Good Egg to screen our incoming candidates so that we can maintain a safe work environment. Good Egg gives us thorough results in a very easy to use format supported by a quick and easy process that works great.

Superior software & great customer service

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of use to place an order

- Intuitive portal

- Easy billing and reporting processes

- Awesome Customer Service that always goes above and beyond!

Cons: I can't think of anything negative about this software.

Overall: Implementing GoodEgg has been a huge process improvement for us. Our pre-employment checks have now been streamlined and we have been able to completely eliminate paper. I appreciate the attention to detail that GoodEgg has had from the inception of our relationship. Customer Service is top notch as well! Rep and her team are always willing to go above and beyond to help us out in any issue we may find ourselves in. They are a great partner to do business with!

Happy Customer

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All online with no paper, and when applicants give us the correct information, we get information back very quickly.

Cons: As issues have come up we've been able to get them resolved, so I don't have any concerns at this time.

Background checks

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this software. It allows me to check on the status of candidates at all of our plants, I can run reports that allow me to answer the questions of upper management with data, and it gives me real time information on the progress of my candidates.

Cons: It would be nice to have additional reports that are frequently asked for as a standard option that is available.

Overall: The experience has been great! It is a huge step forward in our process and has allowed us to become a company that is current with the times.

My input on Good Egg

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily accessible, they are getting faster about getting our backgrounds turned around, for the most part Kelly is quick to respond and resolve any issues we may have with the completion of the backgrounds.

Cons: Sometimes the backgrounds are not complete before they are released.

Overall: I have found that this company is quick to respond and takes doing our backgrounds seriously. From the first time we used them to now they have really stepped up their game. Thank you!

Good Egg Customer Review

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything about this product is great. Easy to input the information, easy to check status, easy to read results. In addition, the personnel at Good Egg are professional and so very helpful. This started with our salesperson, executive right to our Customer Success Manager! There isn't enough room to write about all the ways in which rep has assisted us so far, and continues to do, to ensure that our Company is compliant in our overall background process. All of my questions are researched thoroughly and answered in a timely fashion.

Cons: So far, I have not experienced any difficulty in utilizing the software.

Great customer support!

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The best thing about the software is not the software, but the actual people on the other end. Our account manager has been wonderful and very responsive with any questions or concerns we have.

Cons: My least favorite thing is - again - not having to do directly with the software, but the time it sometimes takes the individual counties to come back with results. This does not reflect poorly on Good Egg, but can sometimes be aggravating. Again, nothing bad about Good Egg or the software, though.

Overall: I have had a great experience with Good Egg so far. They have been very helpful when we have questions and concerns, and the price is the reason we switched in the first place, so that is a plus.

Good Egg Customer Service

Feb 22, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It doesn't take very long to get your results back.

The main desktop is clean and not cluttered with things you don't need or use.

The reps are awesome to work with. She has helped me out more than once.

Cons: The software seems very efficient. It seems to cover all the bases necessary for performing a complete background check.

Overall: Using Good Egg has made checking references and background history very simple. When Indiana Mentor first started using this software I think a couple more training classes may have been helpful.

Great Customer Support!

Apr 26, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to start an application and see the progress made on a candidate. The information presented from the report is very clear and the customer account team is great!

Cons: Candidates may have difficulty in going through the application process or understanding what information is needed before the application is officially completed for processing.

Overall: My company started using Good Egg in the last month and it has simplified our background check process! The support team representative is wonderful! The team has provided excellent support by being helpful and quickly responding to any questions that we have had in our first month of using Good Egg.

Easy to Use

Feb 19, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is very easy to use. Everything is easily accessible and easy to understand/follow.

Cons: There's nothing I necessarily dislike about the software. Sometime the turn around time can be a little slow, but it usually isn't too much of an issue.

Background Check

Feb 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to navigate. The system is self-explanatory. Our employees are able to complete their portion using their cell-phones, which is very convenient.

Cons: It is not compatible with some mobile devices. Employees have issues with signing the form using their cell-phones.

Overall: My overall experience is satisfactory. We receive information in a timely manner. The website is very user friendly. Also, easy to access information online, such as reports.

Great Product

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use for both myself and my candidates. Quick turnaround!

Cons: the only issue is when you do international degrees, it sometimes takes too long but that is not an issues with Good Egg that is an issue with the vendors in those country's

Overall: I have had great experiences with them. They are super helpful and responsive and I get my cheks back in a timely manner.

Capterra loader

Worked great during applicant screenings!

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoodEgg helped tremendously during the applicant screening processes, and provided me a detailed and prompt background record on my applicants before I moved forward in the hiring process. I haven't had any issues with GoodEgg and will use them again for future hiring practices!

Cons: I have no cons; everything worked great with the software!

Best Egg of Background Checks

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I came across GoodEgg while I was shopping around for a new background checking software. We're a growing company, and were looking for the most efficient method of screening new hires. GoodEgg has been absolutely phenomenal! While the site's easy to use and provides a comprehensive product, their biggest strength is somehow their customer service department. I've been in touch with the rep for a few minor questions, and she's always gotten back with me in an almost unreasonably short amount of time. When the interview and hiring process can be long and tedious, it's nice to have GoodEgg's speedy support team on our side.

Cons: Compared to similar sites, no cons. I had been paying more money and waiting longer for completed reports using other products, and I haven't looked back.

Review

Feb 26, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like how easy it is to navigate through the software. I can easily see who has not completed their background checks, where we are at progress-wise in background checks that are in process, etc.

Cons: I don't like they the ETA's for drug screens are not accurate. This is a very important component to our business.

Overall: The software is very easy to navigate through! It is simple to understand and provides most of the information I need.

Highly Recommend!

Feb 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The uniformity of the platform allows for ease of use on a nationwide level while providing members across all states and roles the ability to process and receive information quickly in a well presented report.

Cons: Not much not to like here to be honest!

Great customer service!

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good Egg's background check process is very user-friendly and their customer service is wonderful!

Cons: N/A - It's simple to use and they have great customer service.

Overall: We complete various background/education checks for candidates.

Good Egg Review

Apr 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how user friendly it is. The results are quick and the support team is amazing. I work with the support team representative and she is always helpful and answers all my questions with tier 1 expertise. Great product.

Cons: Some of the county checks take a while.

Overall: I don't have many complaints about the product. Just the county checks but that is due more to the clerk checks then good egg.

Software is easy to use

Feb 26, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Customized background screen packages.

Cons: Not necessarily the least, but may be helpful.

When clicking on link in email notification to access an individual order activation, the entire list of orders populates instead of just to that individual report.

Back Ground

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very easy to use and easy to navigate through- very easy for the applicants to input their data

Cons: I just wish there was button to click to archive applicant after their screening to comes back versus having to check the applicants to archive

Overall: GREAT compared to our previous organization/software

A Good Product

Feb 21, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast turnaround.

I can have the candidate complete the required information

Cons: It's a little cumbersome and unclear in parts. For example, on the final screen it forces you to check the box: "upload document later" in order to submit. I have no document to submit but I check the box anyway so that I can complete the request.

I don't like having to look up the phone number of the university.

Overall: Rep is very helpful and responsive. Overall the software is a good experience.

Great service and client support!

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like the most about this software is the ease of use. They offered a training "walk-through" in the beginning to make sure I knew how to access pertinent information and when I forgot how to check a specific feature, representative was more than helpful! She's always pleasant and handles questions very well - often siting specific links or resources that will make my job easier. I love using GoodEgg, not just for the simplicity but also because of the client support.

Cons: N/A - there's nothing so far that has made me dislike any feature.

Good Egging

Feb 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is fairly quick and simple to use once you get used to the format.

Cons: Sometimes it insists on having documents that are not really needed prior to allowing me to submit.

Overall: The reps is super quick to respond especially when I am frequently a problem child.

Background Check Software-Review

Feb 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is super easy to use.

I also like that it is a pretty self explanatory site.

Not overwhelming to look at.

Cons: That the email response has to be general. For example my department only background checks volunteers and interns so I would like the auto email to be relay next steps but because different department use it we can't make it specific.

Review Title

Feb 26, 2019
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use. Able to have candidate fill in their information online quickly and easily. Fast turnaround and good value.

Cons: Features seem to change a lot, and I fee like I have to monitor very closely what GE is doing. Sometimes I have to fight hard to get basic features.

Overall: Mostly positive.

Capterra loader

Could be way better

Apr 16, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Well it does what it made for which is background checks

Cons: Took way to long and it is difficult to use if you don't know what your doing

Overall: It was okay but I won't use again

Quick and easy

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the friendliness of the staff. I was also surprised how quickly reports have been completed.

Cons: More personalization based on the user, such as changing contents of the email when making a quick report based on who is ordering the report.

Overall: Excellent! Great staff, easy to use.

Very helpful software

Feb 18, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like it's ease of use. You can learn it quickly. Also, all the reports were completed within three business days.

Cons: Nothing. Everything is great and the customer support is very helpful.

Good experience

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Looks easy to use and the customer service is great!

Cons: I don't have anything that like least for now

Overall: I'll try today