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ServiceFactor is a cloud-based Service and Project Management software package for the field and office, designed for contractors by contractors. ServiceFactor will allow you to schedule jobs, manage the activities of your technicians, track inventory, update customer records, and process payments from the field or the office. ServiceFactor was created and developed by Team Management Systems, Inc. an industry leader in Service and Project Management software for over 32 years.
Provider
ServiceFactor
Located In
United States
Foundation
1991
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Webinars, Live Online, Documentation, Videos
Support
Chat, Email/Help Desk, Phone Support, Knowledge Base
Residential & Commercial Service and Project Management Companies in the HVAC, Plumbing, Electrical, and Mechanical Contracting Industries are looking for easy-to-use, yet powerful software.
Content Source: ServiceFactor
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ServiceFactor Reviews
"My Review"
Overall: Great!
Pros: Dispatch Board, Mobile invoicing, Job costing, etc....
Cons: Tracking office personnel time, Quote section both for smaller jobs and larger jobs. It would be nice to have some type of sales presentation tied into Service Factor.
Vendor Response
"wd"
Overall: Excellent
Pros: Support. Ease of use. Integration. Functionality.
Cons: Sometimes our company needs it to operating more or in a different way and the options are not available.QBO
Vendor Response
"Great value dispatch/service software"
Overall: I have been very satisfied with the ServiceFactor team. We are now moving a second company into the software.
Pros: Moving from a paper system, ServiceFactor has enabled us to become more organized by digitizing many of our outdated processes. Customer support has been outstanding. We have provided a lot of feedback to the ServiceFactor Support Team and they have been very accommodating with updating the software using our suggestions.
Cons: There are a few value-adding features available through other software packages that I would love to see implemented in ServiceFactor. It has greatly improved our operations, but there are things they still need to improve upon.
"Long time user"
Overall: SF allows my business to flow from our customer support, dispatching, maintenance, to billing/invoicing.
Pros: Ease of integration, customer support is like no other.
Cons: We would like a customer news letter feature
Vendor Response
"Software / Support"
Pros: I like that the software is easy to use and the techs are able to catch on very quickly.Also the support they give is top notch.
Cons: I don't really have any dislikes about the software
Vendor Response
