--- title: "Zanda (formerly Power Diary) Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zanda (formerly Power Diary) the right Chiropractic solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180530/Power-Diary/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-13" --- Zanda (formerly Power Diary) 4.6 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 13th, 2026 # Reviews of Zanda (formerly Power Diary) Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews PT Penny T PsychologistMental Health Care, Self-employedUsed the software for: Less than 6 months. “I love the client portal that makes client bookings so easy. When I send out forms they are automatically attached to my clients' Zanda file once they are completed, with no need for me to manually file them.“ March 11, 2025 AR Andres R DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: I used a free trial. “Telehealth plus not being included in the base prices.“ July 21, 2026 NR Noreen R CounsellorMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I feel that it's a good management tool for appointments and keeping records.i find it easy to use and accessible.“ May 9, 2026 Ivan F OwnerAlternative Medicine, Self-employedUsed the software for: 1-2 years. “Lo and behold, nothing changes, you continue pushing through because, imagine you have a business to run using the software which is presently not working until bang.. it magically works again, while the support staff tell you they didn't do anything, so it must be all in your head.“ January 6, 2026 IR Ines R Practice AdministratorMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “I enjoy that it is an integrated system where you can do pretty much everything related to bookings and communications in one place.“ April 17, 2025 FG Freya G Administrative staffHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “It occasionally slow at times and lags while loading data.“ February 23, 2026 FG Freya G Administrative staffHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “My experience with Zanda was overly complex at first especially when it has was my first time using this product, but with time it was easy although I still feel they product should improve in speed and performance.“ February 23, 2026 AD Avonia D Clinical PsychologistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The practitioner permissions don’t allow me to make changes to my roster.“ November 28, 2024 ## Showing most helpful reviews Showing 1-25 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeanette D. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Power Diary Is An Amazing Comprehensive EMR" August 31, 2022 5.0 Power Diary solves multiple problems for me by offering an All-In-One type EMR platform that allows me to document, track my invoices, communicate with clients, manage my schedule, and pay attention to my reports. Pros Power Diary offers LOTS for features: built-in CRM for email & SMS marketing, appointment reminders, and client correspondence; HIPAA compliant EMR for SOAP notes; customizable templates for SOAP notes and intake/consent forms; the flexibility to create your own SOAP notes and forms; automatic invoices generated when appointments are created; easy scheduling in-person & online through a client portal; capability of clients to pay in advance when they schedule online; Stripe integration with payment processing; reporting for KPIs to understand practice management; ability to create session packages; ability to create 1-on-1 sessions or group classes Cons 1-way sync with Google calendar - 2-way sync would be much better so that the calendars could fully communicate Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Zanda (formerly Power Diary) Power Diary was much more affordable and was more user-friendly. As a solopreneur, I don't have an IT person so I needed to create everything myself. I had Power Diary ready to go within 1-2 days! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Power Diary is a more comprehensive EMR and is very affordable. Review Source Response from Zanda September 14, 2022 Thank you for taking the time to review Power Diary. We're thrilled that you're finding the system to be user-friendly and affordable! Thanks again! -Heather NR Noreen R. Counsellor Mental Health Care Used the software for: 1-2 years ### "Great appointment management tool." May 9, 2026 5.0 I feel that it's a good management tool for appointments and keeping records.i find it easy to use and accessible. Pros It is a very user friendly platform, managing appointments is straightforward and accessible for me and my clients via the portal, I find scheduling appointments easier and I am able to put the relevant information on the appointment. Cons I sometimes run out of the free online appointments which are assigned to me by the administration and I did run out of airtime in the middle of an appointment. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) More secure and more features available for users Review Source Response from Zanda October 18, 2026 Hi Noreen, thank you for sharing your experience! It's great to hear that Zanda makes appointment scheduling and record keeping easy for you, and that your clients find the Client Portal accessible too. We also appreciate your feedback about the telehealth allowance. We understand how frustrating it must be to run out of time during a session. We'd encourage you to check with your practice administrator about your allocation, and our support team at support@zandahealth.com would be happy to help explore the available options. Thanks again for your review and for being part of the Zanda community! Warm regards, Irina IR Ines R. Practice Administrator Mental Health Care Used the software for: 6-12 months ### "Needs many improvements" April 17, 2025 2.0 To be honest, I wouldn't recommend Zanda to anyone. Although is fully remote, I think it's missing many useful features and is not user friendly. Pros I enjoy that it is an integrated system where you can do pretty much everything related to bookings and communications in one place. Cons I don't like that Zanda is not user friendly. There is not a simple way to do things on this app, everything has several ways to do done and is quite confusing. Alternatives considered [Halaxia](https://www.capterra.com/p/233501/Halaxia/) Reason for choosing Zanda (formerly Power Diary) halaxy - As mentioned we were looking to update our software. Review Source Response from Zanda April 23, 2025 Hi Ines, thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re glad to hear that you value the all-in-one nature of Zanda for bookings and communication. That said, we're genuinely sorry to hear that you’ve found the system confusing and not as user-friendly as expected. Most health practices find Zanda to be a major improvement over other options, and we’re actively working on a number of exciting new features to make it even better. We’d love the opportunity to better understand which areas felt unclear or overly complex to you. If you're open to chatting, our team is here to listen and support you however we can. If you’re considering switching platforms, we strongly advise reviewing the privacy terms of any free software carefully. Many of these providers include clauses that allow them to sell user data. In contrast, Zanda is ISO 27001 certified and upholds industry-leading standards for data security and privacy. Thank you, IrinaS. AR Andres R. Director Health, Wellness and Fitness Used the software for: I used a free trial ### "Intuitive and time-saving support and mobile app need work" July 21, 2026 4.0 intuitive, fast to onboard, and genuinely time-saving on admin work (scheduling, invoicing, notes, telehealth in one place).booking made easy and documentation easy to tranfer data Pros The ease of use and low learning curve, don’t have to be a technical practitioner to learn how to use it. Good for security and keeping data to manage Cons Telehealth plus not being included in the base prices. Already pay for some feature. It should be all included Review Source KM Kate M. Allied health professional Health, Wellness and Fitness Used the software for: 2+ years ### "Great practice software platform for allied health professionals" May 20, 2025 5.0 Overall very happy with the features and they are always updating and adding new features and improvements. Pros Designed for allied health professsionals. Wide range of features including integrated telehealth, SMS reminders, customisable forms and note templates, online bookings and client portal. Cons Would like the option of phone support rather than only email or chat - you can book a phone session but booked out for weeks so this doesn't work for urgent issues. Would also love more features in the client portal eg sharing of documents. Review Source Response from Zanda May 26, 2025 Hi Kate, thank you for the great review! We’re so glad to hear you’re enjoying the platform and finding the features helpful in managing your practice. It’s great to know the transition has made a positive difference for you. We also appreciate your feedback on support options and the client portal. Your input is incredibly valuable as we plan future updates. Thanks again for being part of the Zanda community! Warm regards, Irina PT Penny T. Psychologist Mental Health Care Used the software for: Less than 6 months ### "Love this program!" March 11, 2025 5.0 Fantastic overall experience, I'm very happy with this program. Pros This is a great program that meets my business needs. It's so easy to use, and well integrated with other software. There are so many great features! The templates are easy to personalise, with fields I can merge into my emails. While I was setting up my business on this platform I was able to have all my questions answered through the chat function or the knowledge base. I love the client portal that makes client bookings so easy. When I send out forms they are automatically attached to my clients' Zanda file once they are completed, with no need for me to manually file them. Cons I did not know about the fees associated with sending out texts through Zanda before I signed up. I would have liked to know about these costs. Alternatives considered [coreplus](https://www.capterra.com/p/111553/coreplus/) Reason for choosing Zanda (formerly Power Diary) Easier to use, better visually designed, good price for the product, loved the integrated features. Switched from [coreplus](https://www.capterra.com/p/111553/coreplus/) Opening my own business, did not find it easy to use, colleagues completed research and informed me Power Diary was their recommendation for my needs. I have used it before at another practice and recalled it was great. Review Source Response from Zanda March 18, 2025 Thank you for taking the time to review Zanda! It's great to hear that the client portal and online forms are streamlining your workflow. We appreciate your feedback on the costs for SMS–your comments have been shared with the team. Thanks again for sharing your experience with us! -Heather KH Kathleen H. Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "review done" November 24, 2024 4.0 I've learned a lot about your system. I still don't know how to add insurances. Pros scheduling was good. I like how I'm able to access pt notes and billing directly from the calendar. Having Stripe made transactions very easy once the client's credit card information was entered. Cons Not automated with sending email messages and intake forms Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Insurance, They do not have capabilities of handling insurance Review Source Response from Zanda December 2, 2024 Hi Kathleen, thank you for your thoughtful review and for sharing your experience with Zanda! We're so glad to hear that you’ve found our scheduling features, calendar integrations, and Stripe functionality helpful for managing your practice efficiently. Regarding your feedback about the lack of automated email messages and intake forms, please let me advise that there are a number of workflows where this is achievable. For example, Zanda offers a number of invoicing and appointment automations, and automatic client portal notifications that can be used for sending clients important information, including invoices and various online forms, and more. We understand that there might be a steep learning curve when adjusting to a new practice management software, and are eager to help. Please do not hesitate to book a free training session via this link https://zandahealth.com/au/book-a-call/ We are here to help. Warm regards, Irina LS Louisa S. Complementary Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great practitioner software " April 13, 2023 5.0 I have found the support to be excellent and response time is reassuring and lets me feel confident that there is always someone there to help. Pros The usability and options from a therapist/admin perspective are faultless.Power Diary makes the admin side of my business a dream, the customer service is quick, friendly and always professional which and allows me to focus on what I do best, hands on therapy. Multiple options available for notes, forms, files, templates, uploads, emails etcSimple and concise invoices.Without Power Diary, moving to a paper free clinic would have been a lot tougher. Thanks! Cons The client portal interface and options.The lack of individual control over the client portal to allow my use of branding to follow through into the booking system.The lack of an option for clients to automatically add to their chosen diary. Switched from [iPEGS Remote](https://www.capterra.com/p/154041/iPEGS/) Lack of options. Lack of usabilityForms too simple. Options restricted throughout. Review Source JG James G. Therapist Alternative Medicine Used the software for: 1-2 years ### "Saves alot of administration time" April 12, 2024 5.0 I have found power diary to be really easy and useful to use. If I have ever had a problem, the support team always respond pretty quick. There is lots of features that I use that help run my practice for me. A great all-round system to use. Pros The user interface, easy to use, lots of really useful features, professional software to use. Great online booking experience Cons It doesn't integrate with square for payments, it only does stripe. Would be really useful if it did Square It doesnt sync with apple ical Alternatives considered [Nookal](https://www.capterra.com/p/190479/Nookal/) Reason for choosing Zanda (formerly Power Diary) Because of the functionality and features Switched from [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) More features, better layout and better functionality. Power diaries features are norm suited to my business Review Source Response from Zanda April 19, 2024 Hi James, thank you so much for taking the time to share your experience with Power Diary! We're thrilled to hear that our software has been instrumental in saving you valuable administration time. It's fantastic to know that you find our user interface intuitive and packed with useful features, making your experience with us both efficient and professional. We greatly appreciate your feedback about the online booking process as well. While we currently support Stripe for online payments and sync with Google and Outlook calendars, we will pass your request for the ability to use Square payments processor and sync with Apple iCal to the product team on your behalf. We're delighted to hear that our support team has been responsive and helpful whenever you've encountered any challenges. Providing exceptional support is a top priority for us, and we're glad to hear we've met your expectations in this regard. Thank you for choosing Power Diary. - Irina NF Nelson F. Office Construction Used the software for: I used a free trial ### "Great Platform " January 29, 2026 5.0 My overall experience with Zanda is good. It is one simple platform with total control & that makes things easy to access. Pros I like that Zanda helps by managing the administrative load. It makes a lot of things easier & simple. Cons I feel like the calendar can be it bit more updated. Maybe making it look a bit more modern would be a good idea. Review Source Response from Zanda February 10, 2026 Hi Nelson, thank you so much for taking the time to share your experience with Zanda. We’re really glad to hear that Zanda has helped lighten the administrative load and made things easier to manage day to day, that’s exactly what we aim to support, especially for small teams and solo operators. We also really appreciate your honest feedback about the calendar UI. Keeping the interface modern and intuitive is something we’re actively working on, and comments like yours play an important role in shaping where we focus next. Thanks again for giving Zanda a try and for sharing your thoughts. If you decide to continue exploring the platform and have any questions or ideas along the way, our team is always happy to help. Warm regards, Irina. Ansh J. Founder Graphic Design Used the software for: I used a free trial ### "Good for managing meetings" January 17, 2025 4.0 I came across Zanda through and LinkedIn post and tried it and was fascinated by its features, it has improved my throughput as now I am easy able to handle my meetings and any review or revision from my client. Pros It has made me possible to manage and schedule my meetings with my clients effectively Cons Personally don't find much dislike but I have used both desktop and mobile versions and can say that the mobile version lacks most of the amazing features which can be improved. Review Source Response from Zanda January 20, 2025 Hi Ansh, thank you for your thoughtful review and for sharing your experience with Zanda! It's wonderful to hear that our platform has made it easier for you to manage and schedule meetings with your clients and has improved your productivity. We are grateful for your feedback about the mobile version and have passed it to our product team. Thank you for giving Zanda a try after discovering it on LinkedIn, and we’re so glad to have you as part of our community! If you have any further suggestions or need assistance, feel free to reach out at support@zandahealth.com—we’re always here to help. Warm regards, Irina. SE Samia E. CBT Therapist Mental Health Care Used the software for: 2+ years ### "2yrs of PowerDiary and Continuing!" October 29, 2024 5.0 Although I found the learning curb steep at the beginning, I really love PowerDiary and have actually refused becoming an affiliate with various mental health services because I don't want to have to use their system instead of my PowerDiary one. Pros I love the range of services PowerDiary offers and that I can do EVERYONE in one setting. PowerDiary allows me to schedule/book appointments, send automated communications, create assessment and templates, write my notes, track who's paid and who still owes me a payment, having video sessions, and so much more. Best of all, PowerDiary is always open for suggestions about ways they can improve the system and unlike lots of other services, they actually implement the changes then contact everyone informing them of the updates. I also love that if I have any questions about something on PowerDiary, I can chat with someone in realtime for help or schedule a meeting with someone who will guide me in a one-to-one session. Cons I sometimes still get stuck when it comes to how to navigate third-party bulk payments, but a quick refresher always gets me to where I need to be. Review Source Response from Zanda November 6, 2024 Hi Samia, thank you for your amazing review! We're thrilled to hear that Power Diary has been such an all-in-one solution for your practice over the past two years. Knowing that scheduling, communications, assessments, payments, and video sessions are all working smoothly for you is exactly what we strive for! We're also so pleased that our support team has been helpful, whether through real-time chat or one-on-one guidance. Your input on system improvements is invaluable to us, and we’re glad to hear you feel heard with our updates. Thank you for choosing Power Diary, and for your commitment to our system. We’re honored to support your work in mental health! - Irina FN Fran N. Manager Medical Practice Used the software for: Less than 6 months ### "Easy to use, great functionality, responsive team" August 13, 2019 5.0 We moved from Front Desk PM to Power Diary after 12 years. We were naturally anxious about how the information would be migrated to the new system, and whether the system would be able to handle the frequent, high intensity use our multi-practitioner, multi-disciplinary team demands. We have 42 users, and 29 practitioners so we needed a system that was responsive, adaptable and customisable and easy to use. Power Diary has been all these things in the two weeks we have used it, and anything we couldn't use the team were an email (and a phonecall) away, fixing issues for us, helping us navigate and making our lives easier. Pros The flexibility of the product and the willingness of the support team to take on suggestions for improvement or tweaks that would improve functionality further. Cons Would love to drill down a bit more on the toggle restrictions but will be passing that suggestion on. Reason for choosing Zanda (formerly Power Diary) Better functionality. Cliniko came in a close second but was much clunkier and slower to use. Review Source Response from Zanda August 19, 2019 Hi Fran, So glad to hear that your transition from Front Desk to Power Diary has been positive! We're importing data from all kinds of systems but it's often a point of concern for those making the change. And yes, please do pass on your ideas for further improvements - our development team is making updates all the time. EC Elizabeth C. Psychotherapist and clinical supervisor Mental Health Care Used the software for: 2+ years ### "Overall happy with power-diary" December 7, 2023 4.0 This platform has been beneficial for our business to use and made the service we offer more professional. Pros Customer service is good and has a fast response time, which is always appreciated. Cons The pricing is slightly high, and it would be nice to have this reduced for those of us who are loyal customers. We have, at times, been financially impacted when the system is down. The booking system has definitely made it easier for our clients to schedule. However, with ongoing improvements such as allowing direct debit and better appointment options, power-diary will become a better product and more versatile for various businesses. Overall happy. Reason for choosing Zanda (formerly Power Diary) One of the more highly rated products. The cost for us is slightly high and does not meet all of our requirements currently. However, PD has said they are looking into better functionality. Review Source Response from Zanda December 13, 2023 Hi Elizabeth, thank you for taking the time to share your experience with Power Diary. We're thrilled to hear that our customer service has met your expectations with its prompt responses – your satisfaction is our top priority! We're honored that Power Diary is your choice despite the concerns about cost and current functionalities. Our team is actively working on expanding our features to meet your evolving needs more closely. In addition, to show appreciation to our loyal customers, we offer a Refer A Friend program where you can earn valuable rewards: https://www.powerdiary.com/au/refer-a-friend/ Thank you again for your continued support and trust in Power Diary. We're here to support your business's growth and look forward to being a part of your journey towards greater success. - Irina AL Alice L. Clinical Psychologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Why get power diary?" December 7, 2023 5.0 Pros Power Diary has been great for me to keep all my client records in one place, organised and easy to access. It simplifies my life for me. The customer service is fantastic - I always get a helpful and friendly response to any queries with the day. Cons They are currently working on improving group appointment scheduling functionality. Review Source Response from Zanda December 13, 2023 Hi Alice, thank you for sharing your positive experience with Power Diary. We are delighted to hear that our platform has streamlined your client record management, making your professional life more organized and accessible. It is heartening to know that our efforts in creating a user-friendly experience are resonating with you. We also greatly appreciate your kind words about our customer service team. Providing prompt, helpful, and friendly support is a cornerstone of our service ethos, and it’s wonderful to hear that we are meeting your expectations in this area. We are committed to continuous improvement and value your patience as we work diligently to enhance this feature. Your feedback is invaluable to us as it helps in shaping a better Power Diary for you and all our users. Should you have any further suggestions or require assistance, please do not hesitate to reach out at support@powerdiary.com. Thanks again! - Irina FM Fiona M. Psychologist Mental Health Care Used the software for: 2+ years ### "Poer Diary usage" November 10, 2023 4.0 Positive, I have it open when I need, and I don't have to log on to get into it as the memory works well. Pros I can set appointments then forget that I need to remind them because the system reminds them Cons A bit tricky (as a sole trader with a bit of a social life) to use it as a personal diary, to put in the different activities, with whom etc I just block out those times I need away and hope I remember what they were for Reason for choosing Zanda (formerly Power Diary) It seemed the best, most suitable for my purposes at the time - and still is Review Source Response from Zanda December 18, 2023 Hi Fiona, Thank you for your review! We're glad to hear that our automated appointment reminders are taking a load off your mind. We understand the challenge of using Power Diary as a personal diary for a sole trader with an active social life. Your feedback is important, and we’ll explore ways to make personal scheduling more intuitive. It's great that the ease of access and memory function are working well for you, and we're delighted that Power Diary continues to be a suitable choice for your needs. If you have any suggestions or need assistance, please feel free to reach out. We're here to support you! - Irina AG Alex G. Social Worker Individual & Family Services Used the software for: 6-12 months ### "Simple to use with excellent useful features" August 11, 2023 5.0 Pros Setup and management of the day-to-day processes are simple to manage. Cons I wish I had more features to play with. Is it possible to use a WhatsApp interface in addition to a text messaging interface. Reason for choosing Zanda (formerly Power Diary) Price and ease of use with lots of required features for the general Health and Medical professions Review Source yH yvonne H. reflexologist Alternative Medicine Used the software for: Less than 6 months ### "the garden room" June 12, 2023 5.0 The appointment reminders have proved invaluable and I believe improved no-shows and forgotten appointments. This also makes your practice look professional and well-run, which instils confidence in my client base. Pros I love the fact it's relatively easy to use and if I have ever had any issues the online support has been amazing. Cons The only things I can think of that I would find helpful to be improved would be some function so you can only allow specific clients to book appointments online. And the other issue I have found is if you have consent forms that you send out for new appointments they seem always to go out every time you book follow-up appointments just thought that that might be something you could look at Alternatives considered [Write-Up](https://www.capterra.com/p/173479/Write-Up/) Reason for choosing Zanda (formerly Power Diary) Simpler and had better additional features Review Source ET Eleshia T. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Servicee" December 27, 2023 5.0 I love all the features that it has and im waiting on more thing to come Pros my patients are able to schedule their own appointments and pay from a link Cons I cant import my reqs into the system to type and text Review Source Response from Zanda January 2, 2024 Hi Eleshia, thank you for your positive feedback and for sharing your experience with Power Diary! We're thrilled to hear that our platform has made scheduling and payments more convenient for your patients. Regarding your concern about importing requests into the system, we appreciate your input and understand how this feature could enhance your experience. Our team is continually working on improving and adding new features, and we'll certainly consider your suggestion for future updates. We're glad that you're enjoying the current features and that Power Diary has been a cost-effective solution for you. Your satisfaction and feedback are incredibly important to us. If there's anything else you need or if you have more ideas, please feel free to reach out. We're here to support you and are excited about what the future holds for our service enhancements! 🌟 - Irina JR John R. Owner Construction Used the software for: 2+ years ### "Happy long term user" December 14, 2023 5.0 All up good, no hassle at all, very few hiccups and when there is there is always someone to ask. Pros Ease of use, and cross platform integration Cons Would be nice to be able to customize it more to our industry. Review Source Response from Zanda December 20, 2023 Hi John, we're incredibly grateful for your review and thank you for your loyalty to Power Diary over many years! Knowing that you appreciate the ease of use and cross-platform integration brings us joy, as these are areas we've worked hard to excel in. We also appreciate your input regarding customization for your specific industry. If you have any specific ideas about how Power Diary could be made even more suitable to your needs, please do not hesitate to share them with us via support@powerdiary.com. Thank you once again for your support and for sharing your thoughts. - Irina AJ Amanda J. Principal Psychologist Health, Wellness and Fitness Used the software for: 1-2 years ### "PowerDiary" August 20, 2019 4.0 It has definitely helped manage my client files and is a huge improvement on a manual system. The ability to create a note template has saved me heaps of time and improves the quality of my note taking. Time has also been saved by being able to process Medicare claims online and the integration with Stripe has helped especially with cancellation fees and when adolescents attend without the paying parent. Pros Best aspects are integration with Medicare and Stripe. Also the ability to create templates is really handy. Being able to create a template for notes is also a big bonus. Cons Limitations on the fields you can merge in templates, the reports you can create and data you can export. Also, the online booking functionality is quite limited. It would be great if the client was able to complete intake information directly into the system. I currently have to use a separate piece of software to generate an online form to capture all of this information and then manually enter it into the system. Reason for choosing Zanda (formerly Power Diary) It seemed less complicated than My Practice and I didn't trust Healthkit as I wondered where they were getting revenue given it was free. Review Source Response from Zanda August 22, 2019 Thanks for the review Amanda. You'll be pleased to know that online forms are on the way! With data exports if you go to Tools > Data export you can export any (or all) data from your account. Similarly, the Reports you can customise the data to be included in a report, and then sort, group, export to excel or print the report. If you click on Help in your account and search 'Reports' you'll see some How To articles on this. We can also take you through a live one-on-one tutorial on these features if that'd be helpful. Just let us know and one of our Support Team members will organise it with you. Thanks again - Damien MM Monica M. Psychotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Good program" September 11, 2023 5.0 I use it to manage all of my clients and appointments. Pros I love the interface and how easy it is to manage. Cons The errors caused by some browsers? One of them, I can't remember which that affected my sessions all day until I found the answers via google.Having the option to share sound when sharing something. Having a chat when sharing to be able to send links or importants things for the client to keep. Reason for choosing Zanda (formerly Power Diary) I havent looked at any others, but will now as I have been recommend another system that offers the same services for a much lower fee. Review Source MO Michelle O. Speech Pathologist/Manager Hospital & Health Care Used the software for: 2+ years ### "Growing our business with Powerdiary" June 11, 2019 4.0 Our business relies very heavily on powerdiary, for diaries, client appointments, billing, medicare, reporting. The automatic SMS reminders are a great facility for clients (they rely on them to remind them about their appointments) and great for us - people are more likely to cancel when they receive the SMS rather than not attend, or cancel at the last minute. The system has been very reliable. It is extremely rare for the system to be down. Pros Easy to use. When there are issues, there is a friendly person at the end of the phone or email to assist in resolving issues (such as when we've accidentally deleted data, support with reports, not knowing how to do a particular function). The software is constantly being improved with additional functionality based on feedback. Cons There are times when there are functions I would like that are not available, such as an 'undo' function, especially if I've just deleted a series of appointments accidentally instead of deleting a single appointment. However when comparing this product with other products, it has many more functions than many of their competitors at a more reasonable cost. Reason for choosing Zanda (formerly Power Diary) A colleague was using it and recommended it. That colleague has now moved to another product, however when I compared powerdiary with the other product, my preference is to remain with Powerdiary. Review Source Response from Zanda July 17, 2019 Hi Michelle, Thanks for the great review! -Damien SD Sarah D. Clinical Psychologist Health, Wellness and Fitness Used the software for: 2+ years ### "Hassle Free!" September 2, 2022 5.0 I've been with Power Diary for over 3 years now, and have no intention to change. It meets all of my needs as a solo practitioner, and I find it really easy to use! Customer support has always been helpful too! Pros I rely on the automated features such as appointment reminders and email templates. I run my business solo, so this saves me so much time! I also use the integrated Stripe and Medicare functions for processing payments and Medicare rebates. My clients love that their rebate turns up the next day without them needing to contact Medicare. Cons There are a couple of functions in Power Diary that I do not use as I found them clunky and unreliable. These are video calling and fax. Instead, I use Zoom and utbox. Reason for choosing Zanda (formerly Power Diary) I had already gained some experience with Power Diary in a larger practice, and I liked it then, so why change! Review Source Response from Zanda September 13, 2022 Thanks so much for the great review! We love hearing that the system is saving you time, and that it meets your needs as a solo practitioner! Thanks again -Heather VM Vanessa M. Principal Clinical Psychologist Medical Practice Used the software for: 2+ years ### "Very happy with PowerDiary" July 16, 2019 5.0 It had made it far easier for me to manage my practice in an integrated fashion. I’m essentially using just one to to book appointments, invoice clients, send reminders, keep notes, send letters, manage finances etc. It takes a while to have everything running from PowerDiary but it’s worth putting in the time. Pros The thing I really like about PowerDiary is that even with only a single diary, there are no limits on the number of users. Importantly, it is also very user friendly. There are multiple admin staff where I practice and it doesn’t take long for new users to get comfortable with the key features. Cons I think the main limitation is the lack of internal messaging. I would appreciate admin being able to send me a message that appears in the program for a different user. Alternatives considered [OMessenger](https://www.capterra.com/p/47868/Outlook-LAN-Messenger/) Reason for choosing Zanda (formerly Power Diary) Cost, web based design, number of users. Review Source Response from Zanda July 19, 2019 Thanks for your review Vanessa! We agree that it's important that all your admin staff can access and use Power Diary without any extra charges! We'll add the internal messaging to our list of suggestions for future improvements :) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.