--- title: "Page 2 | Zanda (formerly Power Diary) Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Zanda (formerly Power Diary) the right Chiropractic solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180530/Power-Diary/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-13" --- Zanda (formerly Power Diary) 4.6 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 13th, 2026 # Page 2 - Reviews of Zanda (formerly Power Diary) ## Showing most helpful reviews Showing 26-50 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TT Tijana T. Practice Management Consultant Consumer Services Used the software for: 6-12 months ### "Customizable and affordable, with great support and continual improvements" September 22, 2026 5.0 Overall, I've had a really good experience with Zanda. I like that it gives you a lot of flexibility and that you can set things up differently depending on how a practice works. It can take a little while to get familiar with everything because there are so many options, but I think that's part of what makes the system so useful. I've also had good experiences with their support team and really appreciate that they listen to user feedback and keep improving the platform. Pros What I like most about Zanda is that it brings a lot of the things you need to run a private practice into one place at a very reasonable price. I find the platform quite easy to navigate once you get used to it, and I really like how customizable it is. Their customer support is also really good, and I like that they genuinely seem to listen to their users. They have an Ideas portal where users can submit and vote on ideas, and I've actually had one of my own suggestions implemented recently. They also seem to implement improvements and new features fairly regularly, which I really appreciate. Another feature I really like is the session notes functionality. Zanda has an integrated AI note-taking feature that can use the session transcript to generate notes in the format the practitioner needs. I think it's particularly useful that this is built directly into the practice management system rather than requiring another separate tool. They also have a really good knowledge base, with lots of helpful videos and articles, and they've recently added an AI support feature on their website as well. It can answer questions using their knowledge base, which is really handy when you just need a quick answer. Cons I guess it can feel a little overwhelming at first to realize how many options and settings there are, but I actually think that's also one of Zanda's strengths. There are so many ways to customize the system to fit the way a practice works, so it just takes a little time to get familiar with everything that's available. Review Source AB Alice B. Psychology Practice Consultant Management Consulting Used the software for: 2+ years ### "A software that compares to no other!" September 22, 2026 5.0 My experience with Zanda has been very positive. As a psychology practice consultant, I work across multiple practices and regularly use Zanda to help owners improve their systems, streamline administration and create a better experience for their clients. I particularly appreciate the flexibility of the platform and the opportunities it provides to customise workflows to suit different practice needs. It's a system I genuinely enjoy working with, and I value the ongoing development of the platform and the support available to its users. For me, Zanda is a valuable tool for helping psychology and allied health practices build more efficient and sustainable operations. Pros As a psychology practice consultant, I work with Zanda across a number of practices and really appreciate how much functionality it brings together in one platform. I particularly value the ability to customise forms, automate client communications and build workflows that support a smoother experience for both clients and administration teams. It's a platform I enjoy working with because there are so many opportunities to refine existing processes and help practices get more out of their systems. It's scalable and future proofed. The team and support provided is great, and they are always coming out with cool new features to make the work easier. Cons One small limitation is that I can't apply multiple visual flags to a single appointment. More flexibility here would be helpful. Alternatives considered [Halaxy](https://www.capterra.com/p/10039995/Halaxy/)[PracticeSuite](https://www.capterra.com/p/116370/PracticeSuite/)[coreplus](https://www.capterra.com/p/111553/coreplus/) Reason for choosing Zanda (formerly Power Diary) I work with several practice management systems across my consulting clients. I appreciate Zanda's flexibility, customisable forms and automated communications, which allow practices to tailor workflows to their individual needs. These are key reasons I recommend it when it's a good fit for a practice. Review Source Kamal H. clinical psychologist Mental Health Care Used the software for: 1-2 years ### "A Solid Platform That Keeps My Work Organized" October 2, 2026 5.0 Overall, my experience with Zanda has been positive. It provides useful tools in one place and helps make day-to-day administrative work more manageable. Once familiar with the system, it is generally convenient and efficient to use. Pros Zanda is straightforward and easy to use. I especially appreciate how organized the platform feels and how efficiently I can complete routine tasks. Cons Some features could be more intuitive, and a few areas of the interface could be streamlined to reduce unnecessary steps. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Zanda (formerly Power Diary) I chose Zanda because I preferred its overall combination of appointment scheduling, reminders, patient management, billing, and other administrative tools in one platform. It appeared to provide a more streamlined solution for managing my practice. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I switched to Zanda because I wanted a more streamlined and user-friendly practice management system that could better support scheduling, documentation, billing, and day-to-day practice administration in one place. Review Source ST Sarah T. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A secure, reliable all-in-one solution for health practices" September 23, 2026 5.0 We support a large number of allied health clinics across Australia, and Zanda is one of the practice management systems our team works in daily. It covers everything a busy practice needs without feeling bloated, and it's one we're always happy to see when a new client comes on board (and the first one we recommmend when a client is looking to switch!). Their commitment to meeting the highest security standards, and their genuine, reliable, multi-channel customer service really sets them apart. We provide admin support to approx. 90 clinics around Australia, so we have plenty of experience working with allied health practices. Zanda really is the best PMS on the market. Pros The system is intuitive and the training material is extremely thorough, so the learning curve is easy for scheduling, appointment management and all other practice-related day-to-day tasks, which makes it simple to train new team members. Data security is something our clients take very seriously, and Zanda's high security standards ensure that their sensitive client information is being handled properly. Another major pro for us is how quickly they respond to feedback and the effort they go to resolve issues and thoroughly explain their reasoning. Their customer service is outstanding! What Zanda offers is great value for money, which is why it's our preferred system to recommend to clients operating practices of all sizes, all around Australia. Cons Scorable screens and questionnaires took quite a while to become available, which was a gap for many of the psychology and allied health practices we support. We also found it frustrating early on that there was no way to integrate AI tools into the system, especially as more clinics started looking for ways to streamline note-taking and admin. Credit where it's due, though: both of these things have now been rectified, and it's been great to see Zanda listen to feedback and keep evolving the platform. Alternatives considered [Halaxy](https://www.capterra.com/p/10039995/Halaxy/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/)[splose](https://www.capterra.com/p/240945/Splose/)[coreplus](https://www.capterra.com/p/111553/coreplus/) Reason for choosing Zanda (formerly Power Diary) Better all-round system for the price, security and support. Review Source LC Liz C. Provider Mental Health Care Used the software for: Less than 6 months ### "Horrible-Use at your own risk!" September 29, 2026 1.0 HORRIBLE!! The support is terrible. I just had a scheduled meeting with \[sensitive content hidden\] at 1:40 discuss issues with the product...she didn't even show up. I emailed her and no response. I emailed their support and no response. The system is a bit sketchy somethings are ok and others not so much. The signature is way too large and the font is unprofessional-you also cannot modify it-you can only type in your name and the system generates this large outrageous looking signature. It looks ridiculous on assessments and notes-to the point it's embarrassing. You also have limited control over patient assignment. You will literally have to assign your providers to all patients in order for them to view all contents of their assigned patient file. I definitely would NOT recommend. We just switched to Zanda and it was the worst decision ever! in a few months I plan to move to a more stable platform with better customer service. Use at your own risk. Pros The AI chatbox is helpful for when you need quick tutorial access. Their text feature is also convenient as it will allow you to chat with patients in real time. Cons The system is outdated and the support is awful. It looks like it was never made to be an actual EHR but made to one. It has potential but requires programmers who are familiar with medical/behavioral health offices and platforms Switched from [PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/) They would mix patient charts from other practices using the platform-a patient noticed her profile had an image ( none of our profiles have images)-we contacted PracticeQ and they admitted to the glitch..there were also serious issues with their billing platform-NPI numbers would be mix-matched with providers and information would not route to the clearinghouse correctly-they took 0 accountability-although the clearinghouse provided evidence of them being at fault. Review Source FG Freya G. Administrative staff Hospital & Health Care Used the software for: 6-12 months ### "Lagging and slow performance" February 23, 2026 4.0 My experience with Zanda was overly complex at first especially when it has was my first time using this product, but with time it was easy although I still feel they product should improve in speed and performance. Pros The aspects that it helps health records and medicals scheduling, patient records, and health tech records such such clinical notes and secure storage of data. Cons It occasionally slow at times and lags while loading data. It's has complex interface find it hard at first. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Zanda offers all in one practice management unlike Practice Fusion by Veradigm who is good for basic charging and scheduling only. Review Source Response from Zanda March 3, 2026 Thank you, Freya, for sharing your experience and detailed feedback. We’re glad Zanda is supporting your records, scheduling, and secure data storage needs, and that it became easier to use over time. We understand how frustrating slow loading or lag can be, especially in a busy healthcare setting where efficiency matters. Performance and usability are ongoing priorities for our team, and feedback like yours helps guide improvements. If you’re still experiencing speed issues, we’d love the chance to investigate and support you directly. Please reach out at support@zandahealth.com for assistance. Thank you again for your honest review - we’re committed to making Zanda both powerful and consistently smooth to use. Warm regards, Irina. JS Jenni S. Director Management Consulting Used the software for: 2+ years ### "Zanda ticks all the boxes✅" September 29, 2026 5.0 I have been using Zanda for almost five years. I use it daily for multiple allied health practices. I find Zanda's functionality makes the day to day running of busy practices efficient and reliable. I love how Zanda continues to make improvements and is continuously evolving to make the platform more intuitive and simple to navigate. Pros I love that everything is in one place. From diary management, online portal, invoicing, reports, online forms, file storage, automations and communication. Zanda provides everything you need to manage your practice! Cons Sometimes, the 'cosmetic' changes throw me a little, but Im the first to admit, I fear change... LOL Review Source Ivan F. Owner Alternative Medicine Used the software for: 1-2 years ### "When it works, it's great. When it doesn't, it's a disaster, and the service is even worse. " January 6, 2026 1.0 See above, pretty well sums it up. When the software is working it's fantastic. When it doesn't, it's like pulling teeth to be heard or seen by the developers, while they treat you like a junior staff member in their office because they're too lazy to do anything for themselves. It's actually disgusting. Pros This software does almost everything one could need from clinic software. There's not much left wanting, except the ability to manage and track batch numbers on herbal products. Cons When it works its great. When it doesn't work, there's a very poorly designed chatbot to deal with which will happily allow you to do all the tech's trouble shooting for them, collating screenshots and version numbers and error codes, followed by a quick message to send all that separately via an email (after you've done the work, not before, as if you don't have enough to do when you're clinic software isn't working). Then, you'll wait 1-2 hours to get a human who will take you through all the troubleshooting steps (again) that the chat bot did. Lo and behold, nothing changes, you continue pushing through because, imagine you have a business to run using the software which is presently not working until bang.. it magically works again, while the support staff tell you they didn't do anything, so it must be all in your head. This is despite the error logs of your browser, which you never even knew existed prior to becoming Zanda's trouble shooting staff by proxy (with well under market rate compensation mind you, IE ZERO), showing an issue which a simple Google search demonstrates is on the developer (ie ZANDA's) end, not your computer. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Zanda (formerly Power Diary) UI, which has since changed dramatically, somewhat regretful of my decision Review Source SR Simon R. Counsellor Mental Health Care Used the software for: 1-2 years ### "Highly Recommended for Client Bookings" October 2, 2026 5.0 Pros I’ve been using Zanda for a number of years and have always been very impressed with both the platform and the level of support. The online booking system is reliable, easy to use, and my clients have never had any difficulty making appointments. The diary itself is excellent and makes managing my availability very straightforward. What I appreciate most is the support from the Zanda team. Whenever I’ve needed help, the response has been quick, professional and seamless. Nothing ever seems to be too much trouble. I especially value being able to have a Zoom session with someone from the team to make changes or sort out any issues directly. Zanda has been a very dependable part of my practice, and I’m more than happy to recommend them. Sincerely, Simon Riley (I’m happy for my name to be used in full). Review Source LP Louisa P. Aromatherapist Alternative Medicine Used the software for: 1-2 years ### "Excellent system, wished I'd starting using it years ago!" September 29, 2026 5.0 Overall it has been extremely positive - highly recommend it. Very helpful customer service agents, amazing functionality and I only use the basics currently. I've recently been offered a 1-hour Zoom session to review my usage and make sure I get what I need from it - just excellent and good value for money too. Pros It is an excellent system that saves me so much time, especially for organising client bookings and scheduling and it is the best move I ever made. Their customer service is excellent. If I have any queries or need some training they respond very quickly. The AI helper bot Busy Bee is very helpful too. Their customer service assistance is second to none. The Xero compatibility is superb and also saves a lot of administrative time. Cons One issue that I accidentally caused involved Xero having to work with Xanda to resolve it, and it took too long to resolve. A solution was finally found, I was compensated, and I'm now 100% happy with the system once again. Review Source KF Kylie F. Doctor - Cosmetic Medicine Medical Practice Used the software for: Less than 6 months ### "Initial Impressions - New Private Practice" October 11, 2026 3.0 Overall, the learning curve has been steep (and often frustrating - I changed my email address and business name shortly into the trial period, and found that these had to be altered manually in more than 60 places!) - but ultimately, I feel it will support most of what I require. Moreover, their customer support have have been prompt, helpful and friendly! Pros It's a powerful platform with significant flexibility, particularly with regard to Template Building and automation of messaging, etc. Cons Finding some limitations now that I'm setting up online bookings, but most importantly the online payments/refunds. Supports only Stripe (which is a relatively expensive payment platform and refunds are a two-step manual process unfortunately - which leaves room for rather important errors/omissions). Hopefully the refund situation in particular will consider modifying this important weakness. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Was only on a trial period, but couldn't get Templates to behave the way I wanted, found customer support indifferent and dismissive. Review Source LH Lynda H. Amatsu Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Zanda works for me! " October 6, 2026 5.0 Really helpful staff willing to help as much as possible. Easy to use interface with lots of information to help. Pros The personable people who support you. The fact I can talk to the same person if I want! They will always email after recapping on what was covered. Cons The cost! Too much information I could never wade through than god the staff can help me . Not everyone is tech savvy. Review Source JT Jill T. Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zanda experience " September 22, 2026 5.0 Pros Zanda has been one of the most useful tools for my practice. The user interface is very easy to navigate both for providers and patients. The online booking is very straightforward. It has also made documentation very easy and efficient. You get a lot of value for your money and most importantly, it’s got the highest level of security so you can rest assured that your patient data is secure. I would recommend Zanda to anybody that has a private practice. Cons Zanda has good resources for EMR set up. However, a standard 1:1 onboarding and EMR set up time period with a team member would be beneficial. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[SPRY](https://www.capterra.com/p/10002555/SPRY/) Reason for choosing Zanda (formerly Power Diary) Security level, trial experience, customer support, cost Review Source AC Ashley C. Classical Homeopath Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent practice management system for small wellness business" October 8, 2026 5.0 Pros I find Zanda to be user-friendly and I love the ease of scheduling appointments, sending appointment form emails and invoices and keeping track of payments. It is the right price for a single practitioner business and I was able to learn the system quickly. Cons Sometimes there are a few more clicks than I'd prefer, for example to toggle between client invoices when I'm reviewing unpaid invoices. Review Source DG David G. Counsellor Mental Health Care Used the software for: Less than 6 months ### "Zanda ticks all the boxes and then some!!!" April 29, 2025 5.0 I have continually been amazed and thrilled on discovering what Zanda is able to do and the simple and efficient way that I have been able to use so many features. Pros Zanda has proven to be user friendly, affordable, intuitive and so much better than any expectation had for it. Cons Honestly, what is there not to like. The cherry on the cake has been the addition of AI created note taking. I didn’t expect this as I never believed it was possible!!! Review Source Response from Zanda May 1, 2025 Hi David, thank you for the glowing review! We're absolutely delighted to hear that Zanda has exceeded your expectations and that you're enjoying the intuitive, affordable experience. It's fantastic to know that BizzyAI note-taking has been a pleasant surprise and a game-changer for you, bringing real innovation to your workflow. We’re so glad you’re discovering more of what Zanda can do and finding it both simple and efficient. Thanks for being such a passionate part of the Zanda community! Warm regards, Irina HW Hsiang-Hua W. counselor Mental Health Care Used the software for: 6-12 months ### "Good price for the value" June 18, 2026 4.0 I still subscribe it because the cost is low for what it is offering. It is reasonable for a small business owner. Pros This software is helpful for communicating and managing my mental health clinic. It was helpful for managing my clients files and such. Cons I wish the platform is more user friendly. Sometimes it can be really confusing to use and it takes longer than I would like to figure out some of the functions. Review Source Vinicius G. Software Engineer Computer Software Used the software for: I used a free trial ### "Excellent Tool to manage Health Services" April 12, 2025 5.0 Pros I really like how easy is to do everything on this platform. Cons The onboarding process is so smooth and instructive, that I was able to learn how to use it fairly quickly. Review Source Response from Zanda April 16, 2025 Hi Vinicius, thank you so much for your kind words! We're thrilled to hear that you find Zanda easy to use and that the onboarding process helped you get started quickly and confidently. It's our goal to make managing health services as seamless and intuitive as possible, and your feedback means a lot to us. If you ever need support or want to explore more features, we’re always here to help! Thanks again, Irina JB Jenni B. Counselor Individual & Family Services Used the software for: I used a free trial ### "Buzz through your day " March 5, 2025 3.0 The calendar filters are amazing easy to use every new pops up and you only see that day (unless scheduling) Pros I like the easy navigation, calendar filters, invoicing Cons It was a little complicated but once able to explore it it was smooth. Review Source Response from Zanda March 18, 2025 Hi Jenni, Thanks for sharing your thoughts! We're so glad to hear that you're enjoying the easy navigation, calendar filters, and invoicing—especially that the calendar filters are making scheduling smoother for you. We also appreciate your honesty about the initial learning curve. We’re always looking for ways to make Zanda as intuitive as possible, so if there’s anything specific that could have made your experience easier from the start, we’d love to hear your thoughts! If there's anything we can do to improve your experience and help increase your assessment here, please don’t hesitate to reach out. We’re here to help and always striving to make Zanda even better. Thanks again for your feedback! Fiona AD Avonia D. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Best-of-breed" November 28, 2024 5.0 I have used half a dozen other practice management systems. This is the easiest and meets my needs best. Pros The user interface is intuitive and usable. I can visualise my progress notes for previous consultations easily by scrolling down. Notes autosave as drafts, which is great. The calendar integrates with my phone, so I can see multiple calendars simultaneously. I can build customised templates with autofill fields easily. It integrates with sms, email, and Telehealth. Cons The calendar integration sometimes takes time to synchronise changes to bookings. The letter/report templates don’t autosave and sometimes I have lost work. It can be tricky to attach documents to emails. The practitioner permissions don’t allow me to make changes to my roster. Review Source Response from Zanda December 4, 2024 Hi Avonia, thank you so much for your thoughtful review and for choosing Zanda as your practice management system! We’re thrilled to hear that you find our interface intuitive and that features like auto saving progress notes, calendar integration, and customizable templates are helping streamline your practice. Your kind words motivate us to keep improving! We truly appreciate your constructive feedback as well. Happy to let you know that we've recently upgraded our integration with Google Calendar to ensure seamless updates of appointments changes. It’s great to hear that Zanda has stood out as the best option for your needs among the systems you’ve tried. We’re committed to ensuring it continues to exceed your expectations. Warm regards, Irina JB James B. Therapist, Counsellor Mental Health Care Used the software for: 2+ years ### "It works! Need I say more?" November 12, 2024 5.0 We are still under using Power Diary, but it is easy to show others what to do to get started. In a short time they have told me what it can do. It's great. Pros It saves me a lot of time, I can see at a glance if my clients will be attending, I can look back over their attendance easily when asked. I can schedule down time for myself and others on my team. It prevents double bookings. P.D. just streamlines my office work, and I save staff member time. Cons My own lack of time to get the full benefit of the functionality P.D. is capable of. Review Source Response from Zanda November 19, 2024 Hi James, thank you so much for your positive feedback! 🌟 We're thrilled to hear how Power Diary is helping you streamline your office work, prevent double bookings, and save time for both you and your team. It's fantastic that even with limited time, you're already seeing great benefits and finding it easy to onboard others! We understand that finding time to explore all the features can be a challenge, and we're here to support you. If you'd like, we can recommend some tips or resources to help you get even more out of Power Diary without taking too much of your time - just reach out to our support wizards at support@powerdiary.com - our team is always happy to assist. Warm regards, Irina SH Simone H. Psychotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly recommended " November 13, 2024 5.0 Great system to use, easy to learn and great for clients Pros The ease for which clients can book appointments and the classificatiin setting for practitioners Cons Interface can be tricky between pc and mobile Review Source Response from Zanda November 22, 2024 Hi Simone, thank you for your wonderful review! We're thrilled to hear you find our system easy to use and beneficial for both you and your clients. We have put a lot of work in improving the system interface this year and we hope that you will fide these changes helpful. If there's anything specific you'd like us to address, please don't hesitate to let us know. Thank you for recommending us and for being a valued part of our community! - Irina EH Emma H. Therapist Mental Health Care Used the software for: 6-12 months ### "A premium product, but saves me way more than the monthly fee." December 11, 2023 5.0 Pros The billing and reconciliation features save me hours every month, and also help prevent errors in tracking payments. My setup is so much more professional, thanks to PD. Cons Some of the scheduling setup is a bit clunky, and could be updated to be more intuitive. Particularly annoying is the I have to correct the session end time even when I have selected a service which its e.g. 50 minutes. Review Source Response from Zanda December 20, 2023 Hi Emma, thank you for taking the time to share your valuable feedback about Power Diary. We're thrilled to hear that our billing and reconciliation features have been a game-changer for you, saving you time and enhancing the professionalism of your setup. It's great to know that these tools are making a significant positive impact on your practice management. We also appreciate your honesty regarding your experience with the scheduling setup. We understand that ease of use is crucial, and we're sorry to hear that certain aspects have been a bit clunky for you, especially regarding session end times. Please note that if you save the new appointment after you added a service, the service's duration will automatically define the session end time. Thank you again for your feedback and for choosing Power Diary. - Irina SH Simone H. CSM Mental Health Care Used the software for: 6-12 months ### "Review" August 14, 2019 4.0 Overall Power Diary is meeting the needs of our business however we have had to make a large number of changes to our processes and way of working with our clients to accommodate Power Diary. There are a number of functionalities that we would like to see. Pros \- Visually appealing - Ability to produce multiple reports - Simple and easy to use calendar and client set up - Client online booking portal - Medicare processing - Data consistancy Cons \- Limited functions available on the calendar - cannot view single day of the week for multiple weeks - Unable to limit who access notes and profile information - anyone with can access client notes and view client profiles regardless if the client is allocated to them or not - Unable to create an overall number of sessions used in a session pack per year - this is still tracked manually Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Zanda (formerly Power Diary) Adds email relay Adds SMS mgmt. – forward SMS to business vs clinician email Adds Client classficiation Adds list of insurers Adds referrer types Limits clients to one clinician Uses gap between appt as well as slots – adds holiday capability Similar appointment type filtering by clinicians Holds price pointing People can be clients AND / or referrers / contacts or 3rd parties – 1 number rules them all Adds disclosure level Adds deidentify invoices Session notes can be locked for editing Nice templating including checklist and sections Nice comms history Comms templates allow HTML buttons like rebooking as a guess New appointments blocked Appointment warning in diary Similar merge function Client search by classification (ED) by clinician, referrer Strong Wait list by day and block of day with multiple clinicians etc Same suppress names in diary privacy Nice recurring -> pending -> confirmed etc – proper appointment log Nice message centre Bulk update of client Review Source JP John P. Osteopath Alternative Medicine Used the software for: 6-12 months ### "Not too bad, with potential" March 30, 2020 3.0 Overall it isn't too bad, Notes are quite good. And staff are good. However, it does remain a very restrictive platform with multiple irritating imperfections. They are keen to listen and let you know they are making changes, but the role out is extremely slow and slightly disappointing following the long wait. They have the potential to be very good if they implemented the changes they say they would do, but sometimes get they feel they are complacent with their product. Pros Support is good in that staff to try their best to help quickly with the availability they have. Have some good features e.g notes. It can be a cheaper option if you avoid using SMS. (This is where they make up the difference.) Cons They take a very long time to implement changes, yet they can implement changes fast if need to such as adding telehealth during COVID 19 in a week (if they didn't they would have lost business). They discussed intake forms since I started a year ago (and has been a popular demand by many users) and still just talk of it happening, yet keep you hooked by saying coming in a few months. They make their money on SMS so be careful , never known SMS to be so expensive. They recently did a user interface facelift with new features. It is still quite dated compared to competitors and you're restricted to what you can do. They could do with a graphics designer or ergonomic designer on their team. Reason for choosing Zanda (formerly Power Diary) All in one CRM system and at the time they were ahead in the development of clinic notes compared to cliniko and acuity. Although they appear to have excelled in the development whilst power diary dither in and out of complacency. Maybe lasts years action plans focus was on marketing this year, I remain hopeful:) Review Source Response from Zanda April 15, 2020 Thanks John. The Online Forms have taken longer than initially anticipated, but I can assure you it has nothing to do with complacency - in fact quite the opposite. Our online forms are built on our Client Portal platform. During dev we identified there were some emerging limitations with the technology we had been using for the Client Portal. We decided that instead of building another feature on top of it, we should instead rebuild the Client Portal first using more flexibility technology, and then build the Online Forms using that. It's a 'get the foundations right first' type decision. Whilst not glamorous, this approach has ongoing, long-term benefits for all our users. The Client Portal has now been rebuilt and released, and the Online Forms function is in final stages of pre-Beta testing. Re SMS: these are middle-range for pricing. We use an enterprise-grade gateway that is very reliable. There are some cheaper, less reliable providers but we will never use them. VK Vernon K. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Power Diary: Customizable and Affordable, the complete package" December 15, 2023 5.0 Pros I love that I was able to completely customize my notes to how I practice, and there are many more customizable features that I will continue to integrate to make running and managing my chiropractic practice easier and more efficient. The customer service to get me going quickly and answer questions I have has been outstanding. Power Diary is the complete package, a great practice management product with great customer support and affordable too! Cons I can't really think of any negatives about Power Diary other than maybe that it has so many features that I felt a little overwhelmed to start. But that's to be expected when new to any program. A Power Diary representative was able to help me get going quickly. Switched from [Pure Chiro Notes](https://www.capterra.com/p/165957/Pure-Chiro-Notes/) Power Diary was more affordable and offered many more features and was more customizable. Review Source Response from Zanda December 20, 2023 Hi Vernon, we're absolutely delighted to read your review! It's wonderful to know that our customizable features have been instrumental in enhancing the efficiency and management of your chiropractic practice. Tailoring your experience to fit your unique practice style is something we're very proud of. Your kind words about our customer service team have truly made our day. We strive to ensure that our users receive prompt and helpful support, and we're glad that we could assist you in getting started swiftly. We understand that the breadth of features in Power Diary can initially feel overwhelming. It's a common sentiment when encountering a comprehensive tool like ours. We're pleased to hear that our representative was able to guide you through this process, making it less daunting. Remember, we are always here to help you navigate and make the most out of every feature. Thanks again! - Irina ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.