# Page 4 | Zanda Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Zanda the right Massage Therapy solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180530/Power-Diary/reviews --- Zanda 4.6 (204) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Zanda ## Showing most helpful reviews Showing 76-100 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FW Frances W. Holistic Therapist Mental Health Care Used the software for: 2+ years ### "fair pricing & user friendly " December 3, 2023 5.0 Pros I LOVE using Power Diary! It is user friendly, I have been able to automate lots of paperwork stuff and it just makes my intake process so smooth. I have definitely recommended Power Diary to my fellow colleagues. Cons The pricing is fair so I can't really complain. Review Source KC Kim C. Clinical Psychologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Power Diary is an amazing tool" July 12, 2019 4.0 I am not solving any business problems, but love the convenience of being able to remote in from any device anywhere to access it. Pros I am not an IT person and I can use the product easily. It makes simple sense. Little features to help make it more timely for all. Cons It assumes everyone sees different people. Which mans if I put a referral into persons A diary and person B is seeing the same person, the can not set settings for their use, only the main diary persons use. So each time the client comes in, they have to change their settings and billing options and referrals. It can confuse medicare to no end.Though this is said to be a a modification for the future. As the other diaries in our system are contractors I would have liked to be able to have the option to calculate a split fee from it as all the finances, i.e. who has been paid, what is outstanding, is in the system, but it will not allow this. Reason for choosing Zanda I had a recommendation from another user. Review Source Response from Zanda July 17, 2019 Hi Kim, Thanks for your great review and feedback! Regarding different providers serving the same client, the system should automatically pull all the right Medicare provider information based on the diary the client was booked into. When submitting a Medicare claim you're also able to select a different referral as needed from the dropdown list without needing to change the client's overall billing or referral setup. I hope this helps, but if we can be of any assistance with this please let us know. - Damien JD James D. Director Airlines/Aviation Used the software for: 2+ years ### "Power Diary Review " May 28, 2019 4.0 Excellent! Very happy. Saves me enough time to make private practice worth while. Pros It’s just practical... it takes care of Medicare and DVA, it manages my invoices and when ever I have a problem I can just call the support team. Cons I work alongside my peers in the same building under the same brand but we keep our businesses separate. So I’d like it to talk to my colleagues in practice, but without sharing the finance component. That’s not easy to set up which is a pain. Reason for choosing Zanda It was what a colleague was using Review Source Response from Zanda May 29, 2019 Thanks for your review James. Saving practitioner's time is one of our key goals so it's great to hear Power Diary is delivering this for you. Thanks for your feedback on the financials too. One option if your businesses operate separately would be to split your combined account into separate accounts. We can help with this and can also set you up with a special login system which would enable each of you to access each other's accounts, but remain in control the level of access. This is normally used by call centres, but would work for you also. If you're interested in this just let our Support team know on support@powerdiary.com - Damien SC Sally C. Owner Consumer Services Used the software for: 2+ years ### "Power Diary, my business partner " July 12, 2019 5.0 Power Diary is my virtual business partner! As a sole trader I need a CRM that I can trust, one that gives me the functionality necessary to manage my diary, client communications and financial reporting. PD gives me all this plus insights, trends and the ability to view my business from every angle, and help inform direction and investment. Pros Central depositary for all client data Automated client messages Financial reporting Personalisation functionality Customer service excellence Cons Understanding how the data input effects the reporting output. Getting the set up right is worth taking the time from the outset. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Zanda Customer service is excellent - responsive, helpful and personable. Review Source Response from Zanda July 16, 2019 Thanks so much for your review. We're very happy you refer to Power Diary as your "business partner"! Do let us know if you need any assistance with getting the reports set up as our team will be happy to help. SC Sarah C. Charity Co-ordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Power Diary for small charity" October 3, 2023 5.0 Very positive - many of us feel a little nervous of new tech systems but we have found Power Diary easy to use and have plans to extend it's use within our organisation. Pros Easy to manage appointments, love the reminders and flexibilty. Great system for all the team to use and will improve our record keeping. Cons Would like it to synch both ways with our Google calendars Review Source Response from Zanda December 21, 2023 Hi Sarah, thank you for sharing your positive experience with Power Diary. We're delighted to hear that managing appointments, utilizing reminders, and the overall flexibility of our system are proving to be effective and beneficial for your team. It's fantastic to know that Power Diary is also contributing to the improvement of your record keeping. We appreciate your feedback regarding the synchronization with Google calendars. We understand the importance of seamless integration with other platforms and are always looking for ways to enhance our system's functionality. Your suggestion for two-way synchronization with Google calendars is valuable, and we will certainly consider this in our future updates. Thank you once again for choosing Power Diary and for your constructive feedback. We look forward to continuing to serve you and your organization. - Irina DM Devon M. Psychodynamic Counsellor and EMDR Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great practice management software" August 11, 2023 5.0 Overall I have really found Power Diary helpful to manage my practice. Pros I like the ease of use and all of the automated functions. I like knowing that everything is safely in one place and that functions such as invoice distribution and chasing are so easily managed Cons I am not fond of the telehealth system, but that is fine as I use another system already. Review Source KS Karen S. Physiotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Physiotherapy Practice Management Software review" March 10, 2023 5.0 I have felt significantly more professional using Power Diary from the invoicing, to e-mailing letters and communication to referrers and colleagues. Although my business is small, having a professional software practice management system has been a great investment. Pros I found Power Diary very easy to use and was able to navigate myself quite easily through setting up my practice information. Have been amazed at all the different integrations and functionality within the system which has been great. Has been a great time saver for me. Cons Would have liked some initial training or a phone call initially to assist with some of the difficult questions. I understand I could have requested this but I found I had to do a lot of "self study" which was more time consuming than just asking a real person a question. Its easier and more user friendly to talk to someone rather than type all your questions in a chat box. Reason for choosing Zanda Other colleagues were using it at their practices and recommended it.Did a free trial and enjoyed the simplicity of it. Review Source PR Prakash R. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Best value for money and very convenient " May 29, 2019 5.0 Have used powerdiary since 2015 lot better than other providers in terms of service delivery Pros 1 Mobile support is very handy at times. 2 Medicare online billing and credit card support is outstanding which avoids late payments. 3 Customized user setups are very handy. Cons 1 Down server at times without prior warning especially on busy weekdays. 2 Could have improved with the browsing buffer rate by using better bytes per ratio capabilities. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Zanda Pricing and exceptional service Review Source Response from Zanda June 4, 2019 Thanks for your review Prakash. You'll be pleased to know we have addressed the issue that caused those couple of recent database lockups. We know any disruption, even if only for a couple of minutes can have a significant impact for our customers. The issue was an inefficient query that did not perform well when run at scale - this has now been resolved. - Damien CG Chris G. Practice Manager Mental Health Care Used the software for: 2+ years ### "Happy User" May 28, 2019 5.0 Power Diary staff are very quick to respond and help with any problems whether it be user error or system error. Pros I love how Power Diary has introduced texting through the system with our clients. It makes communication faster and easier than phoning. Cons I don't think charging for the texting through the system feasable. Texting through any phone provider is free , not to be charged per word/character. Review Source Response from Zanda May 30, 2019 Thanks for your review Chris. We'd love it if we could provide free texts as well. Unfortunately, whilst most phone companies are willing to include texts in their monthly phone plans, it's a different story when it comes to sending and receiving from applications like Power Diary. The messages need to go via a secure SMS gateway that interfaces across all the phone networks. Phone companies charge the gateways for access to their networks for each message sent, which is why practice management systems (or other applications with SMS functionality) will have a small per message charge. It's great to hear though that you are enjoying the time-saving benefits of Power Diary's text message functions! JS Jacinta S. Speech Pathologist Medical Practice Used the software for: 2+ years ### "Easy to use and so many features" July 13, 2019 5.0 We have solved all our timetabling difficulties and sharing information dilemmas easily. Pros I love that you can do so many things in one program. You can schedule clients, set up automatic texts, send emails and letters, invoicing, store files and so much more. For a small private practice it's great to be able t add multiple users and write our progress notes straight in the one place. We can access stored files for shared clients and you can access it from so many places. Also love how easy it is to get help when things go wrong :) Cons That the view keeps changing (It's great that you can switch things around though and that it isn't changed all at once). Other than that everything is great! Review Source Response from Zanda July 16, 2019 Thanks for your review Jacinta! Great to hear that Power Diary is providing all the functionality you need to run your practice! Yes, we do keep changing things and I know that can be disconcerting sometimes but it's all in the name of improvement! Hopefully you like the changes once you get used to them. Jordan J. P. Personal Trainer/Brand Ambassador Health, Wellness and Fitness Used the software for: 1-2 years ### "Personal Trainer(s) Appointment Portal" December 4, 2019 5.0 All personal trainers appointments in one place. Payment processing makes it easy for clients to pay for their personal training sessions. Clients profile details are located in this app. Makes it easy for personal trainers to refer to specific client. Pros I keep track of multiple personal trainers in one portal. Clients book online. Clients can process their personal training payments online. Power Diary shows every personal trainers available time slots. Cons Need note security. One personal trainer should not be able to see another personal trainers client notes. Review Source Response from Zanda December 15, 2019 Thanks for the great review Jordan! With the Notes access - if you go to Setup > Users and untick "Access all Client Session Notes" for your users then they won't be able to access other PT's client notes. - Damien AH Adam H. Chinese Medicine Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "More professional than alternative clinic management tools" August 20, 2019 5.0 Pros One of the best features is the customisable clinic note templates. Being able to create clinic note for each type of patient and each interaction has made my patient management so much easier. Automated appointment reminders and communication templates add a professional touch that my patients appreciate. Cons At the moment the only credit card payment system PowerDiary integrates with is Stripe. Adding integration with other payment systems such as Square would make it easier to manage credit card payments. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Zanda Cliniko didn't give the professional edge that I was looking for. Review Source Response from Zanda August 22, 2019 Thanks for your great review Adam! I've added your comment about Square to our Feature Request Tracking system so we can monitor demand for this too. - Damien JR James R. Finance Manager Medical Practice Used the software for: Less than 6 months ### "Great software" November 3, 2023 5.0 I havent been using it for long bout it has made things faster and easier for what i do Pros Easy to use and keep track of appointments. Cons Havent found anything that has make me not like the program as yet Review Source Response from Zanda December 19, 2023 Hi James, Thank you for sharing your positive initial impressions of Power Diary! We're delighted to hear that you find our platform easy to use and effective in keeping track of appointments. Our goal is to provide a user-friendly experience that streamlines your workflow, and it sounds like we're on the right track with your needs. We're also pleased to hear that Power Diary has already started making things faster and easier for you, despite the short time you've been using it. We aim to make a positive impact on the efficiency of your work, and it's rewarding to know we're achieving this. If you have any questions, need assistance, or come across any features you think could be enhanced, please don't hesitate to reach out. We're here to support you and ensure your experience with Power Diary is as smooth and beneficial as possible. Thank you! - Irina CR Christina R. Fundraising and Marketing Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Thanks" November 21, 2023 5.0 Good, easy to use and digitised office. Pros User friendly, can use process forms and mass email direct to client base. Cons Remembering where the forms are stored. Switched from [Front Desk](https://www.capterra.com/p/209939/Front-Desk/) Wasn't cloud based. This can also, soon, book resources. Review Source Response from Zanda December 18, 2023 Hi Christina, thank you for your review and for sharing your experience with Power Diary. We're pleased to hear that you find our platform user-friendly and value the ability to process forms and send mass emails directly to your client base. These features are designed to simplify and enhance the efficiency of communication with clients. We understand that remembering where forms are stored can be a bit of a challenge. We'll consider how we can make navigation and accessibility of forms even more straightforward in future updates. It's great to know that you appreciate the digitized office environment that Power Diary provides. Our aim is to continuously evolve our platform to meet the changing needs of our users. Thank you again for choosing Power Diary and for your positive feedback! - Irina JF Jasmine F. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" May 30, 2019 4.0 Pros Powerdiary is an easy interface to use, with all the basic functions required for calendar bookings and management software for health professionals. It allows for efficient booking and communication with clients. Cons As a standalone software it works well. However the linking process with Xero has major room for improvement and is not linked with the governments My Health Record. Review Source Response from Zanda June 3, 2019 Thanks for your review Jasmine. If we can help you with anything regarding Xero please let our Support team know. We recently became an accredited Xero partner. We are watching the My Health Record adoption and utilisation patterns closely . There have been issues with the uptake and utilisation rates of this which the government are working on. Once the outcomes of this are clearer we will be in a better position to evaluate what type of integration will best meet our users' needs. It'd be great to get your thoughts on this: support@powerdiary.com. In the interim My Health Records can still be accessed via the Provider Portal. NW Natalie W. Business Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Power Diary helps me save time" August 29, 2019 4.0 I don't have any double handling...I can email clients and other health professionals straight from the software which links to the respective client's file. Pros Tailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business. Also, support by Australian's which is thorough, quick and friendly. Client Portal Cons Still a few aspects of the note forms requiring changes to make extra helpful notes for my clinic. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Zanda Recommendations from other people in the industry and from other Allied Health professionals. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Greater capabilities for my business type. Review Source Response from Zanda September 1, 2019 Thanks for the great review! - Damien EG Elaine G. Physiotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to Power Diary" April 12, 2023 5.0 Main feature that we liked is the integration with Xero which enables us to be exact with our accounts and in a time efficient manner. Pros Offers a comprehensive platform for client management, reports and accounts. Cons Main feature that is lacking is the inability to select diary slot timings for individual practitioners. We offer 5min reviews to hour long appointments between different practitioners. The one size fits all for all practitioners makes it difficult to see some of the diaries with shorter time slots.Also, when you print out the diary, it has client data that on it that means the print out has to be shredded after, apart from snipping, there is no way to not have this data on the printed diary. Review Source AD Andrew D. Director Medical Practice Used the software for: 2+ years ### "Brilliant practice management software for specialists!" August 13, 2019 5.0 We are a specialist respiratory and sleep medicine practice with 10 physicians. We use powerdiary for all of our appointments and billing. It integrates seamlessly with medicare for our billing, is intuitive, fast, with an excellent team behind it always ready to respond to our queries and cater to our needs. We love it and would recommend it without hesitation. Pros Easy to use, intuitive, fast, much simpler than any other practice management software. Very responsive team always willing to engage, field queries and respond to our needs. Cons We don't have any issues with Power diary. We have found it meets all our needs. Alternatives considered [Helix](https://www.capterra.com/p/180706/Helix/) Reason for choosing Zanda Faster, cheaper, more intuitive, smoother. Review Source SK Sam K. Psychologist & Clinic Director Health, Wellness and Fitness Used the software for: 2+ years ### "Functional & Improving" May 29, 2019 4.0 Power Diary saves us so much time and money. The SMS function is saving us so much time as we aren't getting caught on the phone to clients. Invoicing procedures are relatively easy. Anything that saves us time saves/makes us money. Pros Once you have become familiar with the software, it is very easy to use. The support from the help desk is incredible. Cons It can take a long time to adjust to new changes, and some bits and pieces feel a bit clunky. For example the way that the communication templates have to be saved as a draft, to be exported. Or the way that we need to 'download' the receipt to be able to print it. It's just double handling. Review Source Response from Zanda June 4, 2019 Thanks for your review Sam. Invoices are created are as a PDF when printed. You should be able to print these directly without downloading them first. If you can let us know the browser type and version you are using we'll be able to take a look at this for you (support@powerdiary.com). - Damien CH Calia H. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great service, easy to use, but a little clunky" June 11, 2019 4.0 Pros \- Customer service is quick as they are available straight away on the online chat so you can keep working and have questions asked/problems solved without having to sit on the phone Cons \- Odd things will happen about 1-2 times a month. Today we have opened our program to find all the cancelled appointments have disappeared from the diaries - It would be great if it was integrated with HICAPS ( I hear this is on the way) Review Source Response from Zanda June 17, 2019 Thanks for your review Calia. Great to hear you're enjoying our in app chat support. Whether cancelled appointments are displayed or hidden is a setting in your calendar. Just click on the three little dots on the top-right of your calendar and you'll see an option to 'Show / Hide Cancelled Appointments'. You can change this anytime and your browser will remember your preference so you don't have to keep selecting this. If you have any questions though please let us know. - Damien WR Wendy R. Principal Clinical Psychologist Hospital & Health Care Used the software for: 2+ years ### "Easy to use, innovative, always improving" June 11, 2019 5.0 I use virtual reception, so I couldn't live without power diary. Pros I liked working with Power Diary in the beginning with Damien. I feel that it is less personal now but it is still a good service. I like being able to combine my google calendar and also transfer to Xero. Cons Some things that I live with but don't quote like are: 1) that you can't do packs without it showing on the invoice. I want the information of what I am up to but I don't like the client feeling that they are needing to complete 10 sessions if they don't want. 2) no workable option for waitlisting appointments on particular days. 3) that the cancelled or rescheduled appointments still show up. I want to still ave a record of these but it is confusing on the page. I often find reception don't fill those spots because they look full. Review Source MO Mariela O. Clinical Psychologist/Director Hospital & Health Care Used the software for: 2+ years ### "Power Diary " June 11, 2019 3.0 It's an affordable and practical practice management system. Pros It is functional, able to take care of a number of ongoing processes which facilitates running of a psychological practice. Cons Changes to system are not always for the better. Presently, if a client has had a late cancellation, flagging this erases the appointment. In the past, other changes have been made which have made the program more cumbersome to use. Some new additions have been helpful such as packs. Review Source Response from Zanda June 15, 2019 Hi Mariela, Thanks for your review. You can actually change whether cancelled appointments are displayed or not. On your calendar click on the three little dots on the top right. You'll see an option 'Show / Hide Cancelled Appointments'. Your preference will be remembered on your computer too. If you have any questions please let our Support Team know via support@powerdiary.com or jump on a Live chat by clicking on the Help menu. - Damien EP Emily P. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly Reccommend!" June 7, 2021 5.0 We are extremely satisfied with the service we have received from the Powerdiary teams, both support and online help and will not hesitate to recommend this software to other psychological practices looking for the best software. Pros Your teams have made the transition from our old software to yours, highly efficient and we are very grateful for the customer service received. Cons We predomintely bill each of our organisations for their months sessions and there is no way to do this, other than using statements, which I can't then match payments against. The statements then show individual invoice numbers, which is highly confusing for my third party billers. A statement isn't an official Tax Invoice for accounting purposes either, so I have to rename the statements as a Tax Invoice each time I send one. Which for over 70 organisations is quite a few every month. The ability to be able to bill thrid parties would be a game changer for our practice. Reason for choosing Zanda We nearly chose Halaxy, but a psychologist recommended to use the free trial for Powerdiary and once I used it, I loved it's ease of use and functionality. Review Source PD Prue D. Bowen Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Power Diary rocks" July 16, 2019 5.0 As a sole trader, Power Diary allows me to spend more time focussing on my clients whilst keeping up to date with appointments, record keeping, filing, bookkeeping and managing client relationships quickly and effectively throughout the day. As a business owner the reporting features allow me to access key data which helps me make astute business decisions. Pros The support. When I have a question, problem or challenge, help is always on hand as soon as I ask for it. The assistance provided is always relevant and effective, and on the rare occasions I want to do something that is not available that is quickly identified so no wasting time trying to do the impossible. All those things to date have been implemented in upgrades, so they really do listen! Cons It can’t do the washing up, the laundry, the vacuuming and dusting, nor can it put out the rubbish. ;D Review Source KS Kellie S. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Excellent appointment tracking system " May 28, 2019 5.0 No comparison between our old paper diary system and Power Diary! The ability to access from anywhere, see details of diary entries for multiple practitioners, and instant notification of updates to appointments are invaluable. Pros Power Diary is extremely easy to use, allowing for easy client scheduling and reminder contact via sms. Simple, intuitive interface that has many powerful features and can keep track of a wealth of information. Love the fact that I can check for changes to my schedule from my laptop, phone, and iPad. Invoicing and payment records are easily accessible and there are a number of useful summary reports that can be run. An invaluable tool for our clinic. Cons No real cons of note! Only issues have been when internet has been down or very rare issues from Power Diary's end of things, technically speaking. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.