# Page 6 | Zanda Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Zanda the right Massage Therapy solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180530/Power-Diary/reviews --- Zanda 4.6 (204) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Zanda ## Showing most helpful reviews Showing 126-150 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TW Todd W. Director/ Remedial Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Power diary is perfect!" May 29, 2019 5.0 I had a couple of issues early on but the support team fixed them promptly and couldn't be more helpful with any inquiry that I have had. Pros The decline in missed appointments thanks to the automated SMS system Cons At the start it was the note taking ability but since signing up it has evolved into the easiest notes to record Alternatives considered [Timely](https://www.capterra.com/p/131584/Timely/)[DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/) Reason for choosing Zanda Best value for money Review Source LM Liz M. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Power Diary- an easy to use program" June 1, 2019 4.0 Pretty good, I haven't had time to familiarise myself with all aspects. Pros Help is there if you need it. It is easy to use, pretty straight forward. can do a lot with it. Cons The inability to be able to write your letters and reports using your own address logo. That changes happen so frequently and aren't always described The fact that you can't generate a list of clients that have not attended since 3 months ago fact that it doesn't have the capacity to send letters to medical practitioners through the system. Review Source JM John M. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Review" May 28, 2019 4.0 Pros Autosave notes function, online bookings, cloud based Cons Reports. Lacks easily accessed simple data or graphs for common reports. Everything seems to need to be downloaded to excel, manipulated and then hopefully you find what you want. Unuser friendly and very time-consuming. Review Source Response from Zanda May 30, 2019 Hi John, Thanks for your review! I have passed on your 5 Star rating for Support to the team as well. If there are any specific reports you are after please let us know. We add any commonly requested reports (or features) to the system so we're always interested in feedback. SD Scott D. Managing Director/CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "It just does what it says on the box" June 6, 2023 5.0 It just does what it says it does, with minimal fuss. Clean and clear. Pros Really straight forward, well thought out, excellently implemented product. Has everything I need in a logical place. Cons Pricing tiers, it's hard for a growing practice with lots of casual clinicians to keep costs under control. Review Source RS Robin S. Clinical psychologist Mental Health Care Used the software for: 2+ years ### "Online receptionist" June 6, 2019 4.0 Overall having the automated reminder system saves me a lot of time confirming appointments for the next day which is what I most appreciate. Then it’s the ability to access power diary at various locations (as it’s in the cloud).Health Pros The calendar with automated text reminders to patients. Also the ability to keep statistical data about appointments and payments (with invoices and receipts sent via email). Cons Difficulty uploading my stationary template, problems writing letters in the style I choose (it’s confusing).overall Review Source AL Alex L. Clinical Psychologist Mental Health Care Used the software for: 6-12 months ### "Really good...but not awesome! " August 31, 2019 4.0 It has been a good start so far, but I feel like it's missing a couple of key features that are standard in other software packages. Pros \- User interface - Easy appt reminders etc. - Lots of online support Cons \- No telephone support - Some lack of customisability (e.g. for session packs​ etc.) - Lack of editing options for clinical notes (e.g. bold, underlining, bullet points etc.) Review Source Response from Zanda September 3, 2019 Hi Alex, Thanks for your review. I've made a note of your feedback in our feature request tracking system. We use this to ensure we build features that will make the biggest difference for our customers. Also, just just so you know, we offer phone support as well. We typically find we can help people more quickly and effectively online, but if there is something that is best managed via the phone, or via screenshare and a call together we certainly can do this too. - Damien LH Linda H. Senior Psychologist Mental Health Care Used the software for: 2+ years ### "My experience with Software from an electronics dinasour" May 29, 2019 5.0 After 11 years with the company I guess you could definatly say I am satisfied. Pros The simplicity of adding patients and the daily diary was easily followed. The ability to add other practitioners if necessary. Everything was on one system. I also liked the continual upgrading and addition and how suggestions were taken seriously. Cons Initially I found it cumbersome adding referrers information but this has now been improved. I also required some assistance to work out the invoicing. Review Source MW Mohammed W. Operations Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Potentially good product, with some flaws and terrible support." August 14, 2020 2.0 So far - poor, not only is the support not great, the client onboarding features are limited i.e. i wanted to collect address dob, etc, but the process to do this is very long winded. Pros The Telehealth feature - otherwise all other features are similar to other booking apps we have used previously. Cons The support, they are very keen to send you articles that only solve part of the issue rather than try to understand and trouble shoot with you. I am an active user who recently asked why my calendar didn't sync to google -i am now on email exchange number 17 and still no resolution - no way to run a business. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Zanda I regret it, i am now looking at calendly again. Switched from [Bookly](https://www.capterra.com/p/180137/Bookly/) Primarily telehealth feature, but the other aspects Bookly was actually superior, especially support. Review Source LH Lauren H. Psychologist/Director Mental Health Care Used the software for: 1-2 years ### "Great customizable practice software" July 14, 2019 5.0 The customer service team are very responsive. There are often improvements made to the software, e.g. adding new features, which is also a bonus. Pros It is able to easily be customized for the way I run my practice. I also like that I can set up a receptionist account where they have the client details they need but do not have access to client notes Cons It is expensive. It was half price for the first year and now it is back to regular price. I am in private practice only one day a week but the software fee is still the same. The rest of my work is corporate. PowerDiary's monthly fee is six times the monthly fee of my other invoicing software. Review Source Response from Zanda July 17, 2019 Thanks for the review Lauren. Great to hear how Power Diary is helping you run your practice! In terms of pricing, the full rate for a solo practitioner should be $12+gst per week. If your subscription is higher than this please check that you only have one Calendar active having additional Calendars would place you a higher plan. Of course if you have any questions please let us know via support@powerdiary.com or jump on a live chat. - Damien PH Peter H. Myotherapist Hospital & Health Care Used the software for: 2+ years ### "Good basic software" May 29, 2019 4.0 We use it every day its good, I just don't know how to fully use it Pros I like that it is clean and easy to use. Cons No pain diagram More training to learn how to use all features Review Source Response from Zanda June 4, 2019 Hi Peter, Thanks for your review. You'll be pleased to know we'll soon be adding a large library of note templates, so you'll be able to use these in addition to adding your own. Also we offer free one-on-one online training to help you get the most out of your Power Diary account. Just let us know when it suits you (support@powerdiary.com or via chat) and we'll setup a time. - Damien TE Tiffany E. Occupational Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy on the eye" May 30, 2019 4.0 Great that it can be accessed via phone, ipad, computer and I can see it anywhere ! Pros Powerdiary is very colourful and has a great layout which makes it easy to use. I love how you can have different colours for different services. It makes organising my day 10x easier. I am also really impressed at some of the new features it has, such as letter templates. Cons They do make changes regularly to the layout or design. It can be hard to adjust when you are used to a certain way! Review Source KB Kristen B. Psychologist Mental Health Care Used the software for: 2+ years ### "Power Diary is the most important computer and administrative decision for my practice" June 1, 2019 5.0 The benefits to my practices are innumerable. The product and the fabulous customer service support provided, reduce administrative hours and angst and also provide multiple positives and benefits. Pros The software is incredibly user friendly, comprehensive and adds such value to my practices whilst reducing administrative hours and stress. The provision of customer service and support is of an exceptionally high quality. Cons There has been no problems or deficits with the software program. Review Source DD Defne D. Psychologist Mental Health Care Used the software for: 6-12 months ### "Love Power Diary" July 14, 2019 5.0 Great! Wont be changing. Pros Good customer service. Quick and detailed replied. The online portal has saved me hours of admin. Easy to use. I find it user friendly. Multiple functions. I can do anything I want with all the functions. Cons I don't really like the 24 hour clock. I'd like to be able to import a client file into a pdf It would be great to have better financial functions. While it links to xero, it would be good if power diary had the basic recording of expenses that i have had with other programs. I'm currently having to use another psychology program for this. Review Source Response from Zanda July 17, 2019 Thanks for the review Defne! I've added your feedback about expenses to our Feature Requests racking system too as we are monitoring interest in this. If we get enough interest we'll develop this functionality. - Damien JB Jodie B. Practice Manager Mental Health Care Used the software for: 2+ years ### "User Friendly" August 21, 2019 5.0 I have used Power Diary for two years after setting up our practice from scratch. I found the package super easy and user friendly with loads of great features. I have recommended the program to another practice who have also started using it. Pros Very easy to use, heaps of built in features Cons Maybe the statements could be a bit simpler Review Source Response from Zanda August 22, 2019 Hi Jodie - thanks so much for your review. Glad to hear that we had a small role in helping your practice get up and running when you were just starting out. Congratulations on what you've built up. AM Aaron M. Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Power Diary review" August 27, 2019 5.0 With Power Diary, I can clearly organize my appointments with all my clients, and set up payment plans specific to my clients. I can access the software from the web or from the app, and can use my phone, tablet, or laptop on this software at any time. Pros What I liked most about this software was the simple user interface. The software was easy to navigate from the beginning, and I didn't have to experience that many difficulties while using the software for the first time. Cons What I liked least about the software was the amount of features it contained. It would have been nice to have a bit more features in this software, and more customizable features, but since this software was very easy to use from the beginning, this isn't that big of an issue. Review Source Response from Zanda September 1, 2019 Thanks for your review Aaron! Let us know if there are features that would be useful for your business. We're always collecting feedback from our customers and use this to prioritise which new features to develop. It's also possible we already have some of the features you might be looking for : ) We like to keep the user interface simple and easy to use, but sometimes that means the more advanced features are not immediately obvious (so as not to clutter up the screen too much.) - Damien RC Rhonda C. osteopath Alternative Medicine Used the software for: 1-2 years ### "New Powerdiary user" August 1, 2019 5.0 Convenience of online access to Powerdiary for practitioners and online booking for patients is huge for us. Communication with the team is easy and quick responses are the rule. Great value. Pros Convenience, communication, ease of use (with a couple of qualifiers) Cons Clunky re-appointment system, online booking system could look more attractive to users/patients Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Zanda Cost, simplicity quick communication with Help Team Review Source MR Mandy R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Meeting todays customers needs today" June 14, 2019 5.0 My clients what an instant response to making an appointment, and then confirmation and a reminder about that appointment. 24/7. They get it with Power Diary Pros From the front end and the back end, it is straight forward and accessible to all Cons When updates and changes are made, and then having to relearn how to use it Reason for choosing Zanda It was recommended to me, I trialled it for a month and have never looked back. Review Source Response from Zanda July 17, 2019 Thanks for the great review Mandy! AP Andrea P. Naturopath Health, Wellness and Fitness Used the software for: 2+ years ### "The new look" July 13, 2019 4.0 Great until you implemented the new 👀 Pros It was fantastic using the old system User friendly Great software Cons The new look is not user friendly...you have to close down the page you are on to get to the next page Who thought this new look was a good idea Absolutely hate it Review Source Response from Zanda July 17, 2019 Thanks Andrea. Sorry to hear the new interface is not working well for you. I've sent you an email to learn more and see if we can get to the bottom this. - Damien DP Daniella P. Psychologist. Health, Wellness and Fitness Used the software for: 2+ years ### "Using PD in Practice" July 16, 2019 5.0 Pros I love that I can do everything in once place- diary, client info, billing and rebate processing (this is a big aspect of my business) Cons It would be great if there was an app I’m not very tech savvy, so having more accessible customer support would be great Reason for choosing Zanda I looked at a few products (I can’t remember the name), but the price & the Medicare Rebate option old me to PD Review Source CL Catherine L. Physiotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Good online product for therapy business" July 12, 2019 4.0 Overall I find Powerdiary a helpful service to organise my notes and invoicing for my clients. I find it useful to be able to email invoices directly from the clients file. Pros Easy to keep track of client invoices and notes. Able to use on phone. Calendar syncs to google calendar. Cons Unable to change details on invoice versus receipt. Some difficulty finding the correct place to change details that appear on invoice. Review Source Response from Zanda July 16, 2019 Thanks for your review, Catherine! Remember, if you ever need any help setting up your invoice templates, just get in touch with our support team! Glad that it's helping streamline your processes though. Fiona AV Anton V. Psychologist Health, Wellness and Fitness Used the software for: 2+ years ### "Making Psychology easy " May 28, 2019 5.0 Pros Ease of use and functionality Like having a personalised admin Financial reports Cons Inability to work with Xero Accountants needing access via Xero and to result invoices Review Source Response from Zanda May 29, 2019 Hi Anton, Thanks for your review! It sounds like you might have had some difficulty with the Xero export. If we can help with this let me know via support@powerdiary.com and we'll get right on it. We recently were granted accreditation as an official 'Xero Partner'. RT Robyn T. Occupational Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Power diary first review " July 14, 2019 5.0 Efficiency and time saving - especially with client communication and billing. Pros Communication options. Sending messages , reminders to clients Also, record keeping and invoicing. It has assisted me greatly to keep my patient notes and invoices etc organised. Cons Not able to automatically send different sms reminders. The cost is as I am a sole practitioner working part time. Review Source Response from Zanda July 16, 2019 Hi Robyn, Thanks for your review. With the reminders you customise the type, content and timing of your reminders in Setup -> Configuration -> Reminders. We'll also added an option so that you can now send up to three appointment reminders anytime between 1 and 7 days prior to their appointment. If we can help you with anything please let us know on support@powerdiary.comor jump on a live chat. -Damien KM Karen M. Kinesiologist Health, Wellness and Fitness Used the software for: 2+ years ### "Sole operator" August 13, 2019 5.0 Power Diary are very quick to respond to queries - I feel fully supported by the product. The reminder text that is originated from the e-diary has completely turned around my did-not-attends. The diary pays for itself in client attendance. Pros I have easy access to my diary within my phone - regardless of where I am. Cons There’s one step of saving the appointment that can cause the appointment to not be saved if I’m not careful. Review Source NR Natalie R. Psychologist Mental Health Care Used the software for: 2+ years ### "Excellent product " August 13, 2019 5.0 Powerdiary has helped my business run smoothly and efficiently. The help desk is great. Always reliable and prompt for all queries. Pros Easy to use, good help tools, good reports Cons No complaints about this product. Very user friendly. Review Source Response from Zanda August 19, 2019 Great to hear we're helping your business run smoothly and efficiently! Thanks so much for your review. AP Amy P. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Poor.service" June 5, 2023 1.0 Not good Attitude , service and support are well below average and this ruins the business.Diary is similar to Google so you could use Google free the same Pros Simple diary which is no different too Google in many ways. Cons Poor customer service appalling.If you need any support expect to wait at least 4 days for response. Then when they do you reply to the email and will take another 3 days for response to that... terrible Review Source Talk to a Capterra advisor for free and get results within 15 minutes.