# Page 2 | Zanda Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zanda the right Mental Health EHR solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180530/Power-Diary/reviews --- Zanda 4.6 (204) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Page 2 - Reviews of Zanda ## Showing most helpful reviews Showing 26-50 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FG Freya G. Administrative staff Hospital & Health Care Used the software for: 6-12 months ### "Lagging and slow performance" February 23, 2026 4.0 My experience with Zanda was overly complex at first especially when it has was my first time using this product, but with time it was easy although I still feel they product should improve in speed and performance. Pros The aspects that it helps health records and medicals scheduling, patient records, and health tech records such such clinical notes and secure storage of data. Cons It occasionally slow at times and lags while loading data. It's has complex interface find it hard at first. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Zanda offers all in one practice management unlike Practice Fusion by Veradigm who is good for basic charging and scheduling only. Review Source Response from Zanda March 3, 2026 Thank you, Freya, for sharing your experience and detailed feedback. We’re glad Zanda is supporting your records, scheduling, and secure data storage needs, and that it became easier to use over time. We understand how frustrating slow loading or lag can be, especially in a busy healthcare setting where efficiency matters. Performance and usability are ongoing priorities for our team, and feedback like yours helps guide improvements. If you’re still experiencing speed issues, we’d love the chance to investigate and support you directly. Please reach out at support@zandahealth.com for assistance. Thank you again for your honest review - we’re committed to making Zanda both powerful and consistently smooth to use. Warm regards, Irina. Ivan F. Owner Alternative Medicine Used the software for: 1-2 years ### "When it works, it's great. When it doesn't, it's a disaster, and the service is even worse. " January 6, 2026 1.0 See above, pretty well sums it up. When the software is working it's fantastic. When it doesn't, it's like pulling teeth to be heard or seen by the developers, while they treat you like a junior staff member in their office because they're too lazy to do anything for themselves. It's actually disgusting. Pros This software does almost everything one could need from clinic software. There's not much left wanting, except the ability to manage and track batch numbers on herbal products. Cons When it works its great. When it doesn't work, there's a very poorly designed chatbot to deal with which will happily allow you to do all the tech's trouble shooting for them, collating screenshots and version numbers and error codes, followed by a quick message to send all that separately via an email (after you've done the work, not before, as if you don't have enough to do when you're clinic software isn't working). Then, you'll wait 1-2 hours to get a human who will take you through all the troubleshooting steps (again) that the chat bot did. Lo and behold, nothing changes, you continue pushing through because, imagine you have a business to run using the software which is presently not working until bang.. it magically works again, while the support staff tell you they didn't do anything, so it must be all in your head. This is despite the error logs of your browser, which you never even knew existed prior to becoming Zanda's trouble shooting staff by proxy (with well under market rate compensation mind you, IE ZERO), showing an issue which a simple Google search demonstrates is on the developer (ie ZANDA's) end, not your computer. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Zanda UI, which has since changed dramatically, somewhat regretful of my decision Review Source KM Kate M. Allied health professional Health, Wellness and Fitness Used the software for: 2+ years ### "Great practice software platform for allied health professionals" May 20, 2025 5.0 Overall very happy with the features and they are always updating and adding new features and improvements. Pros Designed for allied health professsionals. Wide range of features including integrated telehealth, SMS reminders, customisable forms and note templates, online bookings and client portal. Cons Would like the option of phone support rather than only email or chat - you can book a phone session but booked out for weeks so this doesn't work for urgent issues. Would also love more features in the client portal eg sharing of documents. Review Source Response from Zanda May 26, 2025 Hi Kate, thank you for the great review! We’re so glad to hear you’re enjoying the platform and finding the features helpful in managing your practice. It’s great to know the transition has made a positive difference for you. We also appreciate your feedback on support options and the client portal. Your input is incredibly valuable as we plan future updates. Thanks again for being part of the Zanda community! Warm regards, Irina IR Ines R. Practice Administrator Mental Health Care Used the software for: 6-12 months ### "Needs many improvements" April 17, 2025 2.0 To be honest, I wouldn't recommend Zanda to anyone. Although is fully remote, I think it's missing many useful features and is not user friendly. Pros I enjoy that it is an integrated system where you can do pretty much everything related to bookings and communications in one place. Cons I don't like that Zanda is not user friendly. There is not a simple way to do things on this app, everything has several ways to do done and is quite confusing. Alternatives considered [Halaxia](https://www.capterra.com/p/233501/Halaxia/) Reason for choosing Zanda halaxy - As mentioned we were looking to update our software. Review Source Response from Zanda April 23, 2025 Hi Ines, thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re glad to hear that you value the all-in-one nature of Zanda for bookings and communication. That said, we're genuinely sorry to hear that you’ve found the system confusing and not as user-friendly as expected. Most health practices find Zanda to be a major improvement over other options, and we’re actively working on a number of exciting new features to make it even better. We’d love the opportunity to better understand which areas felt unclear or overly complex to you. If you're open to chatting, our team is here to listen and support you however we can. If you’re considering switching platforms, we strongly advise reviewing the privacy terms of any free software carefully. Many of these providers include clauses that allow them to sell user data. In contrast, Zanda is ISO 27001 certified and upholds industry-leading standards for data security and privacy. Thank you, IrinaS. PT Penny T. Psychologist Mental Health Care Used the software for: Less than 6 months ### "Love this program!" March 11, 2025 5.0 Fantastic overall experience, I'm very happy with this program. Pros This is a great program that meets my business needs. It's so easy to use, and well integrated with other software. There are so many great features! The templates are easy to personalise, with fields I can merge into my emails. While I was setting up my business on this platform I was able to have all my questions answered through the chat function or the knowledge base. I love the client portal that makes client bookings so easy. When I send out forms they are automatically attached to my clients' Zanda file once they are completed, with no need for me to manually file them. Cons I did not know about the fees associated with sending out texts through Zanda before I signed up. I would have liked to know about these costs. Alternatives considered [coreplus](https://www.capterra.com/p/111553/coreplus/) Reason for choosing Zanda Easier to use, better visually designed, good price for the product, loved the integrated features. Switched from [coreplus](https://www.capterra.com/p/111553/coreplus/) Opening my own business, did not find it easy to use, colleagues completed research and informed me Power Diary was their recommendation for my needs. I have used it before at another practice and recalled it was great. Review Source Response from Zanda March 18, 2025 Thank you for taking the time to review Zanda! It's great to hear that the client portal and online forms are streamlining your workflow. We appreciate your feedback on the costs for SMS–your comments have been shared with the team. Thanks again for sharing your experience with us! -Heather NF Nelson F. Office Construction Used the software for: I used a free trial ### "Great Platform " January 29, 2026 5.0 My overall experience with Zanda is good. It is one simple platform with total control & that makes things easy to access. Pros I like that Zanda helps by managing the administrative load. It makes a lot of things easier & simple. Cons I feel like the calendar can be it bit more updated. Maybe making it look a bit more modern would be a good idea. Review Source Response from Zanda February 10, 2026 Hi Nelson, thank you so much for taking the time to share your experience with Zanda. We’re really glad to hear that Zanda has helped lighten the administrative load and made things easier to manage day to day, that’s exactly what we aim to support, especially for small teams and solo operators. We also really appreciate your honest feedback about the calendar UI. Keeping the interface modern and intuitive is something we’re actively working on, and comments like yours play an important role in shaping where we focus next. Thanks again for giving Zanda a try and for sharing your thoughts. If you decide to continue exploring the platform and have any questions or ideas along the way, our team is always happy to help. Warm regards, Irina. AD Avonia D. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Best-of-breed" November 28, 2024 5.0 I have used half a dozen other practice management systems. This is the easiest and meets my needs best. Pros The user interface is intuitive and usable. I can visualise my progress notes for previous consultations easily by scrolling down. Notes autosave as drafts, which is great. The calendar integrates with my phone, so I can see multiple calendars simultaneously. I can build customised templates with autofill fields easily. It integrates with sms, email, and Telehealth. Cons The calendar integration sometimes takes time to synchronise changes to bookings. The letter/report templates don’t autosave and sometimes I have lost work. It can be tricky to attach documents to emails. The practitioner permissions don’t allow me to make changes to my roster. Review Source Response from Zanda December 4, 2024 Hi Avonia, thank you so much for your thoughtful review and for choosing Zanda as your practice management system! We’re thrilled to hear that you find our interface intuitive and that features like auto saving progress notes, calendar integration, and customizable templates are helping streamline your practice. Your kind words motivate us to keep improving! We truly appreciate your constructive feedback as well. Happy to let you know that we've recently upgraded our integration with Google Calendar to ensure seamless updates of appointments changes. It’s great to hear that Zanda has stood out as the best option for your needs among the systems you’ve tried. We’re committed to ensuring it continues to exceed your expectations. Warm regards, Irina SE Samia E. CBT Therapist Mental Health Care Used the software for: 2+ years ### "2yrs of PowerDiary and Continuing!" October 29, 2024 5.0 Although I found the learning curb steep at the beginning, I really love PowerDiary and have actually refused becoming an affiliate with various mental health services because I don't want to have to use their system instead of my PowerDiary one. Pros I love the range of services PowerDiary offers and that I can do EVERYONE in one setting. PowerDiary allows me to schedule/book appointments, send automated communications, create assessment and templates, write my notes, track who's paid and who still owes me a payment, having video sessions, and so much more. Best of all, PowerDiary is always open for suggestions about ways they can improve the system and unlike lots of other services, they actually implement the changes then contact everyone informing them of the updates. I also love that if I have any questions about something on PowerDiary, I can chat with someone in realtime for help or schedule a meeting with someone who will guide me in a one-to-one session. Cons I sometimes still get stuck when it comes to how to navigate third-party bulk payments, but a quick refresher always gets me to where I need to be. Review Source Response from Zanda November 6, 2024 Hi Samia, thank you for your amazing review! We're thrilled to hear that Power Diary has been such an all-in-one solution for your practice over the past two years. Knowing that scheduling, communications, assessments, payments, and video sessions are all working smoothly for you is exactly what we strive for! We're also so pleased that our support team has been helpful, whether through real-time chat or one-on-one guidance. Your input on system improvements is invaluable to us, and we’re glad to hear you feel heard with our updates. Thank you for choosing Power Diary, and for your commitment to our system. We’re honored to support your work in mental health! - Irina JB James B. Therapist, Counsellor Mental Health Care Used the software for: 2+ years ### "It works! Need I say more?" November 12, 2024 5.0 We are still under using Power Diary, but it is easy to show others what to do to get started. In a short time they have told me what it can do. It's great. Pros It saves me a lot of time, I can see at a glance if my clients will be attending, I can look back over their attendance easily when asked. I can schedule down time for myself and others on my team. It prevents double bookings. P.D. just streamlines my office work, and I save staff member time. Cons My own lack of time to get the full benefit of the functionality P.D. is capable of. Review Source Response from Zanda November 19, 2024 Hi James, thank you so much for your positive feedback! 🌟 We're thrilled to hear how Power Diary is helping you streamline your office work, prevent double bookings, and save time for both you and your team. It's fantastic that even with limited time, you're already seeing great benefits and finding it easy to onboard others! We understand that finding time to explore all the features can be a challenge, and we're here to support you. If you'd like, we can recommend some tips or resources to help you get even more out of Power Diary without taking too much of your time - just reach out to our support wizards at support@powerdiary.com - our team is always happy to assist. Warm regards, Irina HW Hsiang-Hua W. counselor Mental Health Care Used the software for: I used a free trial ### "Good price to get your business started" April 10, 2025 4.0 I like how it is about 10 bucks a month to get it started, so not too burdensome for a private practitioner. Pros I like how I can use the app on my phone to have access of my profiles. Cons Some parts of use can be confusing. Not as smooth as the other similar I have for the past. Review Source Response from Zanda April 16, 2025 Hi Hsiang-Hua, thank you for sharing your thoughts! We're so glad to hear that Zanda affordability and mobile access have helped you get started as a private practitioner without the burden of high costs. We appreciate your feedback about areas that felt a bit confusing. If you ever need a hand navigating any part of the system, our support team is here and happy to help at support@zandahealth.com Warm regards, Irina Ansh J. Founder Graphic Design Used the software for: I used a free trial ### "Good for managing meetings" January 17, 2025 4.0 I came across Zanda through and LinkedIn post and tried it and was fascinated by its features, it has improved my throughput as now I am easy able to handle my meetings and any review or revision from my client. Pros It has made me possible to manage and schedule my meetings with my clients effectively Cons Personally don't find much dislike but I have used both desktop and mobile versions and can say that the mobile version lacks most of the amazing features which can be improved. Review Source Response from Zanda January 20, 2025 Hi Ansh, thank you for your thoughtful review and for sharing your experience with Zanda! It's wonderful to hear that our platform has made it easier for you to manage and schedule meetings with your clients and has improved your productivity. We are grateful for your feedback about the mobile version and have passed it to our product team. Thank you for giving Zanda a try after discovering it on LinkedIn, and we’re so glad to have you as part of our community! If you have any further suggestions or need assistance, feel free to reach out at support@zandahealth.com—we’re always here to help. Warm regards, Irina. NC Nina C. FL Administrative Financial Services Used the software for: Less than 6 months ### "PD Power Diary" October 15, 2024 5.0 Alright but could see improvements in their software features Pros Accessibility to make bookings straight away virtually online Cons The features to reduce lag on its software. Review Source Response from Zanda October 22, 2024 Hi Nina, Thank you for sharing your feedback! We're glad to hear that you're enjoying the convenience of online bookings. At the same time, we appreciate your comments about the software features and lag. We're always working on improvements to make the experience smoother and faster. If you have any specific suggestions or areas you'd like to see improved, we'd love to hear more. Your input helps us enhance Power Diary for everyone! Warm regards, Irina NA Naomi A. Speech and Language Therapist Primary/Secondary Education Used the software for: 1-2 years ### "Great for Speech Therapists! " July 24, 2024 5.0 Very positive- it is easy to use and helps reduce my admin time. Pros Clinical notes are quick and you can make templates to speed up the admin process. There are lots of additional features you can use e.g., invoicing, custom emails. Customer service and support is brilliant! Cons It's a good product but I still don't use it for report writing as it is not fit for my purpose yet. Reason for choosing Zanda It was easier to use and a good price. Review Source Response from Zanda August 2, 2024 Hi Naomi, thank you so much for your thoughtful review! We're delighted to hear that Power Diary has been a great asset for your speech therapy practice, especially in reducing admin time with quick clinical notes and customizable templates. We're also thrilled that you find our invoicing and custom email features useful and that our customer service and support have been brilliant. We hope that you find the reports writing feature as helpful as the other features you are already utilising. Thank you for choosing Power Diary! - Irina EH Emma H. Therapist Mental Health Care Used the software for: 6-12 months ### "A premium product, but saves me way more than the monthly fee." December 11, 2023 5.0 Pros The billing and reconciliation features save me hours every month, and also help prevent errors in tracking payments. My setup is so much more professional, thanks to PD. Cons Some of the scheduling setup is a bit clunky, and could be updated to be more intuitive. Particularly annoying is the I have to correct the session end time even when I have selected a service which its e.g. 50 minutes. Review Source Response from Zanda December 20, 2023 Hi Emma, thank you for taking the time to share your valuable feedback about Power Diary. We're thrilled to hear that our billing and reconciliation features have been a game-changer for you, saving you time and enhancing the professionalism of your setup. It's great to know that these tools are making a significant positive impact on your practice management. We also appreciate your honesty regarding your experience with the scheduling setup. We understand that ease of use is crucial, and we're sorry to hear that certain aspects have been a bit clunky for you, especially regarding session end times. Please note that if you save the new appointment after you added a service, the service's duration will automatically define the session end time. Thank you again for your feedback and for choosing Power Diary. - Irina JP John P. Osteopath Alternative Medicine Used the software for: 6-12 months ### "Not too bad, with potential" March 30, 2020 3.0 Overall it isn't too bad, Notes are quite good. And staff are good. However, it does remain a very restrictive platform with multiple irritating imperfections. They are keen to listen and let you know they are making changes, but the role out is extremely slow and slightly disappointing following the long wait. They have the potential to be very good if they implemented the changes they say they would do, but sometimes get they feel they are complacent with their product. Pros Support is good in that staff to try their best to help quickly with the availability they have. Have some good features e.g notes. It can be a cheaper option if you avoid using SMS. (This is where they make up the difference.) Cons They take a very long time to implement changes, yet they can implement changes fast if need to such as adding telehealth during COVID 19 in a week (if they didn't they would have lost business). They discussed intake forms since I started a year ago (and has been a popular demand by many users) and still just talk of it happening, yet keep you hooked by saying coming in a few months. They make their money on SMS so be careful , never known SMS to be so expensive. They recently did a user interface facelift with new features. It is still quite dated compared to competitors and you're restricted to what you can do. They could do with a graphics designer or ergonomic designer on their team. Reason for choosing Zanda All in one CRM system and at the time they were ahead in the development of clinic notes compared to cliniko and acuity. Although they appear to have excelled in the development whilst power diary dither in and out of complacency. Maybe lasts years action plans focus was on marketing this year, I remain hopeful:) Review Source Response from Zanda April 15, 2020 Thanks John. The Online Forms have taken longer than initially anticipated, but I can assure you it has nothing to do with complacency - in fact quite the opposite. Our online forms are built on our Client Portal platform. During dev we identified there were some emerging limitations with the technology we had been using for the Client Portal. We decided that instead of building another feature on top of it, we should instead rebuild the Client Portal first using more flexibility technology, and then build the Online Forms using that. It's a 'get the foundations right first' type decision. Whilst not glamorous, this approach has ongoing, long-term benefits for all our users. The Client Portal has now been rebuilt and released, and the Online Forms function is in final stages of pre-Beta testing. Re SMS: these are middle-range for pricing. We use an enterprise-grade gateway that is very reliable. There are some cheaper, less reliable providers but we will never use them. Jeanette D. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Power Diary Is An Amazing Comprehensive EMR" August 31, 2022 5.0 Power Diary solves multiple problems for me by offering an All-In-One type EMR platform that allows me to document, track my invoices, communicate with clients, manage my schedule, and pay attention to my reports. Pros Power Diary offers LOTS for features: built-in CRM for email & SMS marketing, appointment reminders, and client correspondence; HIPAA compliant EMR for SOAP notes; customizable templates for SOAP notes and intake/consent forms; the flexibility to create your own SOAP notes and forms; automatic invoices generated when appointments are created; easy scheduling in-person & online through a client portal; capability of clients to pay in advance when they schedule online; Stripe integration with payment processing; reporting for KPIs to understand practice management; ability to create session packages; ability to create 1-on-1 sessions or group classes Cons 1-way sync with Google calendar - 2-way sync would be much better so that the calendars could fully communicate Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Zanda Power Diary was much more affordable and was more user-friendly. As a solopreneur, I don't have an IT person so I needed to create everything myself. I had Power Diary ready to go within 1-2 days! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Power Diary is a more comprehensive EMR and is very affordable. Review Source Response from Zanda September 14, 2022 Thank you for taking the time to review Power Diary. We're thrilled that you're finding the system to be user-friendly and affordable! Thanks again! -Heather EC Elizabeth C. Psychotherapist and clinical supervisor Mental Health Care Used the software for: 2+ years ### "Overall happy with power-diary" December 7, 2023 4.0 This platform has been beneficial for our business to use and made the service we offer more professional. Pros Customer service is good and has a fast response time, which is always appreciated. Cons The pricing is slightly high, and it would be nice to have this reduced for those of us who are loyal customers. We have, at times, been financially impacted when the system is down. The booking system has definitely made it easier for our clients to schedule. However, with ongoing improvements such as allowing direct debit and better appointment options, power-diary will become a better product and more versatile for various businesses. Overall happy. Reason for choosing Zanda One of the more highly rated products. The cost for us is slightly high and does not meet all of our requirements currently. However, PD has said they are looking into better functionality. Review Source Response from Zanda December 13, 2023 Hi Elizabeth, thank you for taking the time to share your experience with Power Diary. We're thrilled to hear that our customer service has met your expectations with its prompt responses – your satisfaction is our top priority! We're honored that Power Diary is your choice despite the concerns about cost and current functionalities. Our team is actively working on expanding our features to meet your evolving needs more closely. In addition, to show appreciation to our loyal customers, we offer a Refer A Friend program where you can earn valuable rewards: https://www.powerdiary.com/au/refer-a-friend/ Thank you again for your continued support and trust in Power Diary. We're here to support your business's growth and look forward to being a part of your journey towards greater success. - Irina FN Fran N. Manager Medical Practice Used the software for: Less than 6 months ### "Easy to use, great functionality, responsive team" August 13, 2019 5.0 We moved from Front Desk PM to Power Diary after 12 years. We were naturally anxious about how the information would be migrated to the new system, and whether the system would be able to handle the frequent, high intensity use our multi-practitioner, multi-disciplinary team demands. We have 42 users, and 29 practitioners so we needed a system that was responsive, adaptable and customisable and easy to use. Power Diary has been all these things in the two weeks we have used it, and anything we couldn't use the team were an email (and a phonecall) away, fixing issues for us, helping us navigate and making our lives easier. Pros The flexibility of the product and the willingness of the support team to take on suggestions for improvement or tweaks that would improve functionality further. Cons Would love to drill down a bit more on the toggle restrictions but will be passing that suggestion on. Reason for choosing Zanda Better functionality. Cliniko came in a close second but was much clunkier and slower to use. Review Source Response from Zanda August 19, 2019 Hi Fran, So glad to hear that your transition from Front Desk to Power Diary has been positive! We're importing data from all kinds of systems but it's often a point of concern for those making the change. And yes, please do pass on your ideas for further improvements - our development team is making updates all the time. AJ Ashley J. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Absolutely perfect. It does everything I need it to." September 1, 2022 5.0 Very positive. I don't know what more I can say. I've used it for about 3-4 years and so far, it's done everything that I've needed it for. Pros The ability to charge clients cards and schedule their appointments is just so easy and really meets my expectations with a software. Cons As far as I know, there isn't really a way to charge clients cards without using stripe. I'd like to avoid the stripe processing fees if possible, or if there was some sort of Power Diary card reader, that would be amazing. Reason for choosing Zanda There was no choice if I'm honest. I trialed power diary and it was perfect from the start. I didn't hesistate in paying for it. Review Source Response from Zanda September 14, 2022 Thanks so much for your review! It's really wonderful to hear that Power Diary does everything you need it to, and that you found it perfect from the start! For payments, Power Diary integrates with Stripe for online payments processing, and with Tyro (AUS only) for card-present transactions. Our users can also use any payment processing method and enter the processed payments manually into their Power Diary account for reconciliation. We are currently tracking user interest in other online payment platforms' integrations. Please email at support@powerdiary.com to express your interest. Thank you again for taking the time to review Power Diary! -Heather AL Alice L. Clinical Psychologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Why get power diary?" December 7, 2023 5.0 Pros Power Diary has been great for me to keep all my client records in one place, organised and easy to access. It simplifies my life for me. The customer service is fantastic - I always get a helpful and friendly response to any queries with the day. Cons They are currently working on improving group appointment scheduling functionality. Review Source Response from Zanda December 13, 2023 Hi Alice, thank you for sharing your positive experience with Power Diary. We are delighted to hear that our platform has streamlined your client record management, making your professional life more organized and accessible. It is heartening to know that our efforts in creating a user-friendly experience are resonating with you. We also greatly appreciate your kind words about our customer service team. Providing prompt, helpful, and friendly support is a cornerstone of our service ethos, and it’s wonderful to hear that we are meeting your expectations in this area. We are committed to continuous improvement and value your patience as we work diligently to enhance this feature. Your feedback is invaluable to us as it helps in shaping a better Power Diary for you and all our users. Should you have any further suggestions or require assistance, please do not hesitate to reach out at support@powerdiary.com. Thanks again! - Irina JF Jeff F. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Works ok - until it doesn't work - usually after an "improvement"" August 23, 2023 3.0 Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter that assessment. (Maybe its time to have another look). Certainly have resisted further Power Diary integrations, and using wider functionality - reliance on an organisation that doesn't care for quality is scary enough even with the limited functionality. Pros Easy to use for a lot of things - eg keeps the client that has been most recently used in one admin function at the top of the drop down for the next (different) function Cons Bugs introduced with "improvements", that can impact the reputation of the Practice as they are visible to patients/clients (eg in communication templates). Clearly no regression testing, or if so, it is slipshod.Customer support - we have tired of being told stuff was fixed when it is clearly not. Nowadays we don't waste our time raising issues for most thingsThe reporting options are weakDoesn't manage "Couples" as a client well - but no competitors do eaither Reason for choosing Zanda Best of a bad lot at the time Review Source FM Fiona M. Psychologist Mental Health Care Used the software for: 2+ years ### "Poer Diary usage" November 10, 2023 4.0 Positive, I have it open when I need, and I don't have to log on to get into it as the memory works well. Pros I can set appointments then forget that I need to remind them because the system reminds them Cons A bit tricky (as a sole trader with a bit of a social life) to use it as a personal diary, to put in the different activities, with whom etc I just block out those times I need away and hope I remember what they were for Reason for choosing Zanda It seemed the best, most suitable for my purposes at the time - and still is Review Source Response from Zanda December 18, 2023 Hi Fiona, Thank you for your review! We're glad to hear that our automated appointment reminders are taking a load off your mind. We understand the challenge of using Power Diary as a personal diary for a sole trader with an active social life. Your feedback is important, and we’ll explore ways to make personal scheduling more intuitive. It's great that the ease of access and memory function are working well for you, and we're delighted that Power Diary continues to be a suitable choice for your needs. If you have any suggestions or need assistance, please feel free to reach out. We're here to support you! - Irina JO Jennifer O. Psychologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Very happy with PD" November 10, 2023 5.0 Very helpful and quick responses to troubleshooting. Easy to set up and use Pros Easy to use and somewhat intuitive in nature. Cons The creation of forms is a little cumbersome. I’d like more inbuilt measures Review Source Response from Zanda December 18, 2023 Hi Jennifer, Thank you for your review and feedback on Power Diary. It's great to hear that you find our platform easy to use and intuitive. We strive to create a user-friendly experience, so your comments affirm our efforts in this area. We appreciate your honesty regarding the process of creating forms. We understand that ease of use is crucial in all aspects of our platform, and we take your feedback about wanting more inbuilt measures seriously. It's wonderful to know that you've found our support team very helpful and responsive in troubleshooting. We pride ourselves on providing quick and efficient support to ensure that our users can set up and use Power Diary with ease. We value your feedback and are committed to making your experience with Power Diary as seamless as possible. Thank you once again for choosing Power Diary and for your constructive comments! - Irina RM Renae M. Psychotherapist Mental Health Care Used the software for: Less than 6 months ### "Everything I need and nothing more!" November 10, 2023 5.0 Pros I love how easy it is to use the features. Theren't aren't a bunch of bells and whistles - just what I need to for this field. It's pretty easy to figure out how to use the platform even without using the tutorials. I use it for scheduling and for EMR and my Telehealth platoform. Cons It's a little difficult managing the form templates and other templates you might use. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple Practice isn't simple at all. I had it for almost 3 years and still had issues using the very basic features, but especially the billing side. It was a horrible experience! Review Source Response from Zanda December 19, 2023 Hi Renae, thank you for taking the time to share your detailed feedback on Power Diary. We're thrilled to hear that you love the ease of use of our features and find the platform straightforward and well-suited for your needs. It's great to know that you've been able to navigate the system effectively, even without the need for extensive tutorials. We strive to make Power Diary as user-friendly as possible, and hearing that we are achieving this is wonderful. Regarding your concern with managing form templates and other templates, we truly appreciate your honesty. We understand that this aspect of the platform can be crucial for your practice's efficiency. Your feedback is valuable in helping us identify areas for improvement. If you have any specific suggestions or require assistance in this area, please feel free to reach out to our support team. We're here to help make your experience as smooth as possible and are always eager to receive insights that can help us improve. -Irina AG Alex G. Social Worker Individual & Family Services Used the software for: 6-12 months ### "Simple to use with excellent useful features" August 11, 2023 5.0 Pros Setup and management of the day-to-day processes are simple to manage. Cons I wish I had more features to play with. Is it possible to use a WhatsApp interface in addition to a text messaging interface. Reason for choosing Zanda Price and ease of use with lots of required features for the general Health and Medical professions Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.