Callbell
by Callbell
Who Uses This Software?
Callbell helps any kind of B2C company which need to sell product / services or support customers through DMA (Direct Messaging Application) such as Whatsapp, Facebook Messenger and Instagram Direct
Average Ratings
2 Reviews-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting Price$15.00/month
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Pricing DetailsFree version for one user. From ¿ 39 / month for 3 users included
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Free VersionYes
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Free TrialYes
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DeploymentCloud, SaaS, Web
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TrainingDocumentation
Webinars
Live Online
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SupportOnline
Business Hours
24/7 (Live Rep)
Vendor Details
- Callbell
- www.callbell.eu/en/
- Founded 2018
- France
About Callbell
As we enter the "now" era, Direct Messaging Applications are becoming the new big customer support paradigm. Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels. Thanks to an easy to set-up cloud platform and a customizable website widget, Callbell centralize all communications in one single place, helping CS and Sales teams to connect to customers across channels.
Callbell Features
- Canned Responses
- Geo Targeting
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integration
- Transfers/Routing
- Website Visitor Tracking
Great product for managing multi-channel conversations
NotLikely Extremely
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Smart, Intuitive, Useful
NotLikely Extremely
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Pros: I found Callbell by chance, wandering on the internet. I have a travel websites and I love the idea of all communications from WhatsApp / Facebook/ Instagram in the same place.
It's a super tool. My support/sales teams are enthusiastic about it.
Cons: No integration with Google+, it would be nice to have it.
Overall: With Callbell you will forgot the "zapping" around the different tabs or chrome.
My sales and support teams are much more efficient.
Pros: The integration with Whatsapp Business finally helped me to use Whatsapp as support channel to my clients assigning the chat to different support agents
Cons: Nothing special to complain about - the platform is extremly easy to set-up