# Callbell Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Callbell Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/180550/Callbell --- # Callbell Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Callbell ## What is Callbell? As we enter the "now" era, Direct Messaging Applications are becoming the new big customer support paradigm. Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels. Thanks to an easy to set-up cloud platform and a customizable website widget, Callbell centralize all communications in one single place, helping CS and Sales teams to connect to customers across channels. ## What is Callbell used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €12 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Callbell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.callbell.eu/en/&name=Callbell) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Callbell 4.1 (7) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €12 Per Feature, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (7) Ease Of Use 4.3 (3,603) Value For Money 3.7 (7) Value For Money 4.2 (2,657) Customer Service 4.3 (7) Customer Service 4.3 (2,766) ## Callbell alternatives Highest Rated [4.7 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/180550/Callbell/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-time Consumer-facing Chat 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Customizable Branding 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Proactive Chat 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Reporting/Analytics 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Transcripts/Chat History 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Autoresponders 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Callbell 10 features Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Add customized logos and colors to align with company branding Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Get Advice We can help you find the software with the features you need. Features 3.7 (7) 3.7 Based on 7 reviews ## Pricing Value for money 3.7 (7) Free Trial Free Version Basic €12.00 Per Feature,Per Month Value for money 3.7 (7) 3.7 Based on 7 reviews ## Integrations [ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7) 4.3 Based on 7 reviews ## User reviews Overall rating 4.1 Based on 7 reviews Filter by rating 5(3) 4(3) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent koffi Evariste K. web master Computer Software ### "callbell un logiciel de gestion de planning " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 6, 2023 je les utiliser pour la gestion d'un projet Pros callbell un logiciel de gestion de planning en ligne Cons callbell n'est pas trop reconnus par le monde Switched from [GanttProject](https://www.capterra.com/p/136586/GanttProject/) pour facilite la gestion des time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Chi A. Redattrice Performing Arts ### "Callbell recensione" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 15, 2023 Nell’insieme Callbell è un ottimo software, indicato in particolar modo per attività collaborative e di distribuzione del lavoro nel team. Pros Il software è veloce ed intuitivo, inoltre permette di accedere da vari dispositivi e fornisce in tal modo la possibilità a più utenti di lavorare in contemporanea. I tag e le statistiche giornaliere offrono un quadro panoramico della situazione preciso e puntuale. Cons Non ci sono particolari pecche nel sistema, un suggerimento potrebbe essere quello di implementare i criteri di ricerca avanzata per reperire determinate informazioni contenute nelle varie chat. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. James C. Sales and Marketing Marketing and Advertising ### "Great solution for social media integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 27, 2022 We have been using the tool for a long time and it has really helped us to organize the way we communicate with our customers. Pros It has the facility to integrate numerous social networks. Shortcuts with pre-defined phrases make the attendant's life easier, reducing the chance of passing on some incorrect information. The format in which all conversations are made available is something that caught our attention and gained positive points. Cons Some conversations just get lost every now and then and accessing past conversation history takes a while to load. It doesn't always happen, but when it does, it's a little uncomfortable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Amal A. Product Manager Computer Software ### "Callbell - the worst WhatsApp Integration ever" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 August 27, 2021 The only reason I gave them 2 stars is becaues the support is really always there and tries hard to cover up all the flaws the service has. But overall experience is disgusting. Not recommended. Pros Only the fast-to-response support. That's the only strong point of theirs Cons The service worked well for the first couple of weeks and then we ran into a wave of different problems like: 1. Large latency in sending the messages 2. Some of the messages weren't delivers to the end user at all 3. When writing to a new contact for the 1st time - the message is sent twice 4. The names of the contact are not syncronized across with the original WhatApp application 5. No ability to send voice messages, files or see if the messages was delivered or read. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Diego A. Analista Digital Financial Services ### "Callbell es un buena opción " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 6, 2021 La experiencia en general con Callbell fue buena, aún con sus cosas por mejorar para ser un software multiusuario y es buena alternativa para introducirse al mercado multicanal de atención en las empresas. Pros Entre las principales ventajes de Callbell están: la opción de agregar varios números de WhatsApp dentro de la misma plataforma y también otros servicios como Facebook Messenger. Cons Entre los contras de Call se puede mencionar la función del multiusuario, por ejemplo, para que 2 agentes estén conectados de manera simultánea dentro del mismo número de WhatsApp ingresado. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Cuando probamos Callbell estábamos buscando una mejor alternativa al tradicional WhatsApp Business y en general lo logró superar por la facilidad de agregar varios números de atención. Reasons for choosing Callbell De primera entrada da buenas alternativas para probar otros servicios, donde se puede integrar en una misma plataforma las principales aplicaciones de mensajería de l actualidad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GM Giacomo M. CEO Internet ### "Smart, Intuitive, Useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2018 With Callbell you will forgot the "zapping" around the different tabs or chrome. My sales and support teams are much more efficient. Pros I found Callbell by chance, wandering on the internet. I have a travel websites and I love the idea of all communications from WhatsApp / Facebook/ Instagram in the same place. It's a super tool. My support/sales teams are enthusiastic about it. Cons No integration with Google+, it would be nice to have it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Clement B. CEO Information Technology and Services ### "Great product for managing multi-channel conversations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2018 Pros The integration with Whatsapp Business finally helped me to use Whatsapp as support channel to my clients assigning the chat to different support agents Cons Nothing special to complain about - the platform is extremly easy to set-up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180550/Callbell/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)