# Callbell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Callbell the right Live Chat solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180550/Callbell/reviews --- Callbell 4.1 (7) [View alternatives](https://www.capterra.com/p/180550/Callbell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Callbell Ease of use 4.1 Customer Service 4.3 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James C. Sales and Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Great solution for social media integration" July 27, 2022 5.0 We have been using the tool for a long time and it has really helped us to organize the way we communicate with our customers. Pros It has the facility to integrate numerous social networks. Shortcuts with pre-defined phrases make the attendant's life easier, reducing the chance of passing on some incorrect information. The format in which all conversations are made available is something that caught our attention and gained positive points. Cons Some conversations just get lost every now and then and accessing past conversation history takes a while to load. It doesn't always happen, but when it does, it's a little uncomfortable. Review Source Diego A. Analista Digital Financial Services Used the software for: Less than 6 months ### "Callbell es un buena opción " August 6, 2021 4.0 La experiencia en general con Callbell fue buena, aún con sus cosas por mejorar para ser un software multiusuario y es buena alternativa para introducirse al mercado multicanal de atención en las empresas. Pros Entre las principales ventajes de Callbell están: la opción de agregar varios números de WhatsApp dentro de la misma plataforma y también otros servicios como Facebook Messenger. Cons Entre los contras de Call se puede mencionar la función del multiusuario, por ejemplo, para que 2 agentes estén conectados de manera simultánea dentro del mismo número de WhatsApp ingresado. Reason for choosing Callbell De primera entrada da buenas alternativas para probar otros servicios, donde se puede integrar en una misma plataforma las principales aplicaciones de mensajería de l actualidad. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Cuando probamos Callbell estábamos buscando una mejor alternativa al tradicional WhatsApp Business y en general lo logró superar por la facilidad de agregar varios números de atención. Review Source AA Amal A. Product Manager Computer Software Used the software for: Less than 6 months ### "Callbell - the worst WhatsApp Integration ever" August 27, 2021 2.0 The only reason I gave them 2 stars is becaues the support is really always there and tries hard to cover up all the flaws the service has. But overall experience is disgusting. Not recommended. Pros Only the fast-to-response support. That's the only strong point of theirs Cons The service worked well for the first couple of weeks and then we ran into a wave of different problems like: 1. Large latency in sending the messages 2. Some of the messages weren't delivers to the end user at all 3. When writing to a new contact for the 1st time - the message is sent twice 4. The names of the contact are not syncronized across with the original WhatApp application 5. No ability to send voice messages, files or see if the messages was delivered or read. Review Source CA Chi A. Redattrice Performing Arts Used the software for: 6-12 months ### "Callbell recensione" January 15, 2023 4.0 Nell’insieme Callbell è un ottimo software, indicato in particolar modo per attività collaborative e di distribuzione del lavoro nel team. Pros Il software è veloce ed intuitivo, inoltre permette di accedere da vari dispositivi e fornisce in tal modo la possibilità a più utenti di lavorare in contemporanea. I tag e le statistiche giornaliere offrono un quadro panoramico della situazione preciso e puntuale. Cons Non ci sono particolari pecche nel sistema, un suggerimento potrebbe essere quello di implementare i criteri di ricerca avanzata per reperire determinate informazioni contenute nelle varie chat. Review Source koffi Évariste K. web master Computer Software Used the software for: Less than 6 months ### "callbell un logiciel de gestion de planning " September 6, 2023 4.0 je les utiliser pour la gestion d'un projet Pros callbell un logiciel de gestion de planning en ligne Cons callbell n'est pas trop reconnus par le monde Switched from [GanttProject](https://www.capterra.com/p/136586/GanttProject/) pour facilite la gestion des time Review Source Clement B. CEO Information Technology and Services Used the software for: I used a free trial ### "Great product for managing multi-channel conversations" October 30, 2018 5.0 Pros The integration with Whatsapp Business finally helped me to use Whatsapp as support channel to my clients assigning the chat to different support agents Cons Nothing special to complain about - the platform is extremly easy to set-up Review Source GM Giacomo M. CEO Internet Used the software for: Less than 6 months ### "Smart, Intuitive, Useful" October 30, 2018 5.0 With Callbell you will forgot the "zapping" around the different tabs or chrome. My sales and support teams are much more efficient. Pros I found Callbell by chance, wandering on the internet. I have a travel websites and I love the idea of all communications from WhatsApp / Facebook/ Instagram in the same place. It's a super tool. My support/sales teams are enthusiastic about it. Cons No integration with Google+, it would be nice to have it. 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