# Page 2 | Restaurant Systems Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Restaurant Systems Pro the right Restaurant Management solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180564/SMART-Systems-Pro/reviews --- Restaurant Systems Pro 4.9 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Restaurant Systems Pro ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jay R. Director of Operations Restaurants Used the software for: 2+ years ### "Great way to tie systems together" September 5, 2020 5.0 RSP is only as valuable as the info you put into, but if you make it part of your everyday process, the value on the return is immense. It will let your kitchen managers know what they have to spend on food and at the same time tracks and guides what you spend on labor, all in one place. Pros brings everything together and helps my team all be on the same page for the same goals. Imagine a system where your recipe cards are constantly updated as your products come in and your prices change; a system where your usage report will help you identify mistakes in inventory are potential portioning or theft problems at that start of each week; a system where your staff can report to you your prime cost. RSP gives you that and more. Cons It would be nice if the labor allotment feature could pull the numbers directly from your reverse labor from the previous week, but this is a minor issue. Review Source RE Rachelle E. President Restaurants Used the software for: 2+ years ### "Absolutely love Restaurant Systems Pro" August 21, 2020 5.0 We have been thoroughly pleased with our experience. The are thoughtful and sincere, always available and go above and beyond for their clients. I cannot say enough good things. They are life savers. Pros I love everything about this software. We have been using it since conception and have seen the tremendous amount of progress that has been made. The integration with our POS sale, Quickbooks and other applications is amazing. is the unmatched leader in this software space for restaurants. We would not be as profitable or possibly not even still in business if it wasn't for Restaurant Systems Pro. Their team, their amazing customer service and their leadership should be used by all restaurant owners who want to be successful. Cons It's HARD Work! This system is a lot of hard work, but work that needs to be done by any successful restaurateur. Review Source PM Peter M. Owner/Managing Partner Restaurants Used the software for: 6-12 months ### "Restaurant Systems Pro Software Is Critical To Our Success" January 19, 2023 5.0 We enrolled in the 60 Day Training course and it was not only valuable in learning to use the software, it was a tremendous help in understanding what our organization needed to do to get costs under control and realize profitability. Pros software is tailored to the exact needs of Restaurant and Bar operators. It helps us manage every aspect of our business. Importantly, in this time of high inflation and labor costs it is invaluable in allowing us to help manage our costs. Cons As with most new software, there is a learning curve. However, offers an amazing 60 day hands on training course which was simply amazing! Review Source RS Rodrigo S. Owner Food & Beverages Used the software for: 2+ years ### "Love it " July 28, 2022 5.0 RSP has changed our business .. it brought so much more clarity to our operation Pros Inventory, scheduling, manuals for all positions Cons it requires a good amount of Heavy lifting to set up Review Source Response from Restaurant Systems Pro July 30, 2022 Thank you so much for the kind review. We are happy for the opportunity to serve you! CL Carri L. Owner Restaurants Used the software for: 2+ years ### "If you have a restaurant you should be using this system" August 3, 2020 5.0 Are overall experience has been wonderful. Without RSP I can actually and truthful say that I don't know if we would still be in business today. Are P&L has never been better. We went from losing money to making money within the first 3 months and the staff has loved the easy of using the system. Pros RSP keeps all your data together. At a click of the button you can have any information you need from budget, forecasted sales, daily sales, purchases, invoices, labor, food cost, inventory, recipes and so much more. Cons I truly can not find a con with RSP. It has everything you will ever need to run a successful and profitable restaurant. This system will make you money. Reason for choosing Restaurant Systems Pro It is the real deal. It has everything you need to be a success restaurant owner. Review Source Response from Restaurant Systems Pro August 4, 2020 Thank you so much for the kind review. We love our customers and strive to continually improve and serve them well! XL Ximena L. Gm Restaurants Used the software for: 2+ years ### "Get to know your costs saving time " August 2, 2022 5.0 Is been a very satisfactory journey of Learning and understand our numbers Pros The most we like is . the ordering, the recipe costing cards, inventory, scheduling, manager log sates reports Cons Checklist we been working on setup our teams to work with them but is the system that is taking the most time to finish. Review Source BG Brunella G. Owner/Manager Restaurants Used the software for: 2+ years ### "Amazing help in running my restaurant" September 22, 2020 5.0 Bringing all the pieces together in one software was eye opening and increased our efficiency tremendously. The customer support is the best I have ever experienced and the coaching through the learning curve of setting up the system was extremely helpful. Pros I opened my restaurant 22 years ago and I have been using RSP for almost 5. I wish that I had found it sooner! Having almost everything integrated has been an amazing help in running the restaurant more efficiently. Before, I had a software for recipes, one for inventory, one for scheduling, etc. Now it's one system and I can get all my numbers in one place. Cons There are a few minor things that I would change, mostly regarding changing an order or adjusting an invoice. Nothing major nor something that affects the performance of the software; mostly personal preferences. Review Source FH Forrest H. Owner Restaurants Used the software for: 2+ years ### "This will make your restaurant work for you rather than against you" August 19, 2020 5.0 This software and company changed my business into one that works for me and really allows us to be efficient and more profitable. Pros This software gives you all the functional tools a modern restaurant needs to stay on top of recipe costs, labor, scheduling, and more. Cons It is a lot of work to get any system like this up and running and implemented. But they do have a team that can make this process much easier. Switched from [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) This is the entire tool box rather than just one tool. Review Source Response from Restaurant Systems Pro August 25, 2020 Thank you for your review, as nearly every system is available in the software we will continue to work on the ease of use. LL Laura L. co-owner Restaurants Used the software for: 2+ years ### "Restaurant Systems Pro is a MUST for restaurant owners who " August 19, 2020 5.0 Found money! Keep your Prime Cost in check and watch your profits increase. Fred, Katrina and team offer real advice and truly care for their customers like family. They take the time to answer questions and explain the software and it's use in your business. Pros Budget Creator Pro gives you and your management team clear targets to use for purchasing, labor, and other operational costs. Weekly budget variance makes it easy to spot problems and adjust accordingly. Also the team at RSP are great at helping you work through any unique situations, questions or issues. Cons Inventory does not pull from the POS daily, so it's not as easy to track if something is wrong or missing. Our old software integrated with our POS making daily tracking easy and precise. Review Source KK Kerry K. General Manager Restaurants Used the software for: 6-12 months ### "Portobellos Grill in Bocage" August 27, 2020 5.0 No complaints! We are very satisfied with the service that provides for our company. Exemplary service at a reasonable cost. We literally cannot ask for anything better and are very grateful to have a system that makes the complexity of employee scheduling that much simpler. 10/10! Pros has made scheduling very convenient for our restaurants. During the pandemic, our entire business has to continually adapt in a variety of ways, but Restaurant Systems Pro has made the process of communicating with our staff that much easier. Scheduling with college/high school students can be a process with constantly changing schedules; however, this system has made it simple for them to communicate with each other and with management. The mobile app is a trouble-free process for shift swapping, updating availability, messaging, and notifying our employees during sudden occurances. Cons Not many complaints from our staff or myself. The only thing that can be frustrating at times is when the browser times out (most of the time that is my fault). Review Source SJ Steven J. Assistant Manager Restaurants Used the software for: 2+ years ### "RSP Review" September 12, 2020 5.0 My overall experience with has been good. The integration with our POS is not the best but its a nice feature to have. I would advocate any business to use RSP. Pros I was able to start working with Spud Monkey's Bar and Grill and could immediately make an impact as a new manager. All of the recipe costing, scheduling, P&L, and forecasting was in one location. Cons I wish the system had a better communication portal. Right now it's great at sending out a message but without being able to reply to specific messages it makes it hard when you have several people on one message. Review Source Response from Restaurant Systems Pro September 18, 2020 Steven, Thank you for your review, it is really kind and we are always striving to improve. Your review is really helpful. Here to serve you well! TF Tracy F. Owner Food & Beverages Used the software for: 6-12 months ### "Restaurant Growing Pains" July 25, 2022 4.0 We have had a very positive experience. We have learned a lot and we are seeing monetary benefits resulting from the software and the overall philosophy being shared. The awareness alone is invaluable. Pros Introduction to procedures and process. Automation in key areas such as scheduling and inventory. The information being delivered is very beneficial and a value add. Support from the team has been good. Cons Not as automated and integrated as I would like. Review Source VR Verified Reviewer Service crew Restaurants Used the software for: Less than 6 months ### "Excellent help method for a healthy business " December 31, 2021 4.0 Pros Not finding negative points in it as a user Cons Extra critical investment that makes running business smoother Review Source Response from Restaurant Systems Pro January 3, 2022 Thank you so much for taking the time to make a review. We are always working hard to serve the restaurant industry at the highest level and your feedback is very important to us. BW Blaine W. Owner/Manager Restaurants Used the software for: 2+ years ### "It’s all about Support!" August 1, 2020 5.0 Pros It has been thought through. It is set up to assist w all areas of restaurant management and operation. But, more important, way more important, is the support. Online. On the phone. Email. If you are confused, there is always someone available to assist. Cons It does take some work to understand new systems. Switched from [ChefTec](https://www.capterra.com/p/2310/ChefTec/) The support. Also, RSP understands Marketing. Review Source Response from Restaurant Systems Pro August 4, 2020 Thank you, always happy to be of service to you! MM Mary M. Operations Manager Restaurants Used the software for: 2+ years ### "RSP Review" August 18, 2020 5.0 Great people!!!! Pros Cuts back on end of the month reporting and inventory. We are able to know our food cost and prime cost weekly and make adjustments without having to wait till the end of the month. I can be anywhere in the world and know what is going in all three of my restaurants. Cons I would love to see a catering software feature such at Total Party Planner or Caterease. I would also like an onboarding program similar to Career Plug. This way all of my info is in one place. Review Source Response from Restaurant Systems Pro August 25, 2020 Thank you so much! We will always be working to be better everyday and your feedback helps so much! KL Kent L. Managing Member Restaurants Used the software for: 2+ years ### "Pays for itself in months" August 19, 2020 5.0 Phenomenal. amazing people, genuinely concerned about their clients. the information the system provides is priceless. Pros this software is indispensable. it gives the mom-and-pop restaurateur the computing power of a giant conglomerate at a price that pays for itself with a few months. Cons We have oft-rotating menus and all of the procedures required at the time of changing a menu are laborious. Most of the scanning/bookkeeping options now cut this time in half. Review Source AB Andrea B. Financial Mgr Restaurants Used the software for: 2+ years ### "Awesome program" September 8, 2020 5.0 Great customer service. Always there to answer questions...even after 2 years they still answer the same questions we asked two years ago. Pros This program does just about everything except wash the dishes and cut checks. Great budget tool. P&Ls, COG reports, time sheets and so much more. Inventory is so simple Cons Not a fan of the budget but it is workable Reason for choosing Restaurant Systems Pro Sysco assisting with payment Review Source Response from Restaurant Systems Pro September 17, 2020 Thank you for your review, we always striving to improve and find better ways to serve you well! TN Tai N. Owner Restaurants Used the software for: 2+ years ### "Integral Part of our Daily Operations" August 18, 2020 5.0 Professional; extremely helpful; resources are available whenever we need it; questions are answered in a very timely fashion Pros User friendly/Ease of use; all the separate parts of the program are integrated seamlessly. Makes inventory, ordering, costing , labor, and scheduling eleffortless. Cons Initial set up can take time but once that information is in the program, it’s perfect Review Source Response from Restaurant Systems Pro August 25, 2020 Thank you so much! Your review is really appreciated! LW Lonnie W. Owner/Business Manager Restaurants Used the software for: Less than 6 months ### "RSP Review by Agape BBQ" January 17, 2022 5.0 We use both RSP for restaurant management and bookkeeping. Both teams have been incredibly supportive during onboarding. The investment was a challenge for a new restaurant but will pay signficant dividends as we utilize the methodology. Integrating bookkeeping has been extremely beneficial due to the restaurant insight the team has. Pros We are still in the process of fully implementing the software. However, it is already providing the owners with significant insight into our restaurant operations, inventory, cost, and profit. Focus on the budget is helping to establish a goal that we are managing to. The support team has been amazing and responsive. Cons So far, the software has met all of our business needs. We are yet to fully realize the value and explore all of the functionality. The setup time is signficant but necessary and the onboarding team has been there to support us. The invoice upload feature is not as simple as Dext but sufficient. Review Source CR Chip R. Owner Hospitality Used the software for: 2+ years ### "RSP rocks! " August 27, 2020 5.0 I have been a member for years. The owners and staff are all former restaruant owners and hospitality people so they know what they are talking about. Pros Getting your prime cost on a weekly basis. Using reverse labor to keep labor under control. Very easy to use and the technical support team is second to none. Cons Making it a habit with my manager and all the initial imputing. Review Source JP Justin P. General Manager Restaurants Used the software for: 1-2 years ### "Great System, and Platform" September 14, 2020 5.0 We are solving a lot of where our product is going, whether it is over portioning, wrong items rang in, or over all tracking. Its helped us cut costs and cut back on waste. Pros I love how easy the app is to navigate and use. i forgot my laptop one morning and literally made a schedule on my app! The software also helps alot with tracking our inventory and costs. Cons i feel like the process wasn't difficult. It is hard at times to delete certain products, and update and renaming products for inventory. Review Source Response from Restaurant Systems Pro September 18, 2020 Thank you Justin!!!! Here to serve you well! JD Jacob D. Store Manager Food & Beverages Used the software for: 2+ years ### "RSP" August 31, 2020 5.0 It has made complete turnaround of how you are able to make your restaurant profitable and run effectively. Pros I love being able to use the automatic pars feature for ordering. The ease and accuracy of the calculations and ability to control spending and inventory levels. Cons Some of the updates alter information. Almost like it uses an older back up of the database. Review Source JB James B. Owner Food & Beverages Used the software for: 1-2 years ### "RSP Review" August 19, 2020 5.0 Very positive. Every Restaurant should be using this software . Pros Software is extremely user friendly and the support is great. Their office really helps you with the initial setup. Cons The scheduling app interface can be more user friendly but after the feedback they jumped right on it and are currently improving it. Review Source Response from Restaurant Systems Pro August 25, 2020 Thank yous so much for your review, we will always be improving user interfaces to make easier ans easier to use and train. Thank you so much for the feedback! SK Sandy K. president Food & Beverages Used the software for: 2+ years ### "Nothing else like it anywhere!" August 1, 2020 5.0 Excellent hands on customer service and attention to detail Pros It's the complete package for recipe costing, labor, inventory, purchases, daily employee logs ... everything needed to run an efficient food company. Cons Sometimes a little repetitious in getting a task done. Review Source Response from Restaurant Systems Pro August 4, 2020 Thank you so much! CP Chris P. Kitchen Manager Food & Beverages Used the software for: 1-2 years ### " SMART Systems Pro Review" August 19, 2020 4.0 Pros It’s pretty easy to use after some training. I’ve found it useful and most of the time easy to use once you’re used to how everything works. I do think it’s pretty organized and straight forward. Cons We just switched from micros to toast pos and haven’t ported the software yet. Review Source Response from Restaurant Systems Pro August 25, 2020 Thank you for the review! We always want to be there to support you and make sure you are getting the best service and the most out of the system. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.