# HubStar Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HubStar Connect the right Desk Booking solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180592/Smartway2/reviews --- HubStar Connect 4.5 (10) [View alternatives](https://www.capterra.com/p/180592/Smartway2/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HubStar Connect Ease of use 4.1 Customer Service 4.7 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Civil Engineer Civil Engineering Used the software for: 1-2 years ### "Smartway2 for Hotel Booking" September 1, 2024 5.0 My overall experience with Smartway2 has been positive. The platform’s user-friendly interface makes managing and booking resources straightforward. Its real-time booking capabilities are convenient and enhance productivity. However, occasional glitches and limited customization options can be frustrating. Overall, it's a solid tool for improving resource management and space utilization. Pros Smartway2's user-friendly interface, real-time reservations, and effective resource management improve productivity and space use. I use it everyday to boo a hotel. Cons Occasional glitches and limited customization options. Review Source Edna J. W. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Enterprise Power vs. Non-Profit Reality" January 14, 2026 4.0 My overall experience with HubStar Connect was a journey of high expectations met with significant operational friction, as the platform proved to be a mismatch for my specific team structure. While it successfully centralized our work streams into a data-driven ecosystem, the enterprise-level complexity and prohibitive per-seat pricing became a major hurdle for a non-profit utilizing a rotating group of interns. The tool felt over-engineered for our needs, creating administrative friction that forced my team to spend more time "managing the software" than executing our core mission, ultimately proving that it was not the right fit for an agile, lean organization like mine. Pros HubStar Connect is the exclusive, high-performance workspace and collaboration hub for the Edna White brand and 2nd Chance Inc. It is designed to bridge the gap between vision and execution, ensuring that every team member—from administrative support to media analytics—is moving in perfect alignment. Cons While HubStar Connect offers a centralized workspace, it presented significant challenges for our agile team structure, primarily due to the prohibitive cost of maintaining premium seats for a rotating group of interns. The financial burden was difficult to justify for a non-profit budget, especially when coupled with the steep learning curve caused by the platform’s over-engineered interface. Instead of accelerating our workflow, the tool often created administrative friction, requiring extensive training time that diverted my interns away from their core tasks of SEO and organizational growth, ultimately making the platform feel like a hurdle rather than a bridge to our goals. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) easy to use, integration with staff easy no time to teach others. Review Source EW Emily W. Workplace Transformation Officer Government Administration Used the software for: 1-2 years ### "Desk booking to support new ways of working" March 27, 2022 3.0 Smartway2 has good reporting features which helps us view the usage of our office spaces which will help shape the future of our offices, Pros That we could prepopulate a set of check points before employees could book a desk - This feature was valuable to support employees returning during the pandemic. Cons A feature that would be good to incorporate is if you could be taken straight to the floor you regularly book desks on as a default instead of having to select each time. Review Source JL Joe L. Application Analyst Oil & Energy Used the software for: 1-2 years ### "Perfect fit for our desk booking requirements " May 25, 2023 4.0 As stated above this was required for desk booking, however we have since rolled out VR, EV and other functionality across multiple sites. We have very little support calls come through from users and overall positive feedback since the service was bedded in. Pros The application works very well, but the support given has been exceptional. This was originally required for desk booking during covid but the business quickly took to the system and have been requesting further functionality since. The majority of, if not all, of this functionality has had tight deadlines however these have been hit due to our incredibly respondent Account Manager. Cons It would be useful to have some communication about new features/updates coming up. Review Source VR Verified Reviewer Founder / CEO Law Practice Used the software for: 6-12 months ### "Imrpoved Room Utilization" December 5, 2018 5.0 Smartway2 has reduced our no show rate by over 70% do to email reminders and signage outside of each meeting room which requires employees to check in via their security badge. We have received great value from this solution since we installed in 10 months again. Pros Outlook integration is very easy to use - IT team were very happy! Implementation was great. We were up and running in days. Digitial signage helps us reduce our meeting no shows and increase conf room utilization. Able to book rooms and desks with one mobile app. Cons Would like to see them provide desk signage to track utilization and check in for mobiel workers. They say its coming soon. Review Source Response from HubStar March 30, 2022 Thanks so much for the review, these are fantastic results! Could you drop us a quick message at info@smartway2.com so we can get in touch regarding the features you mentioned,? Some are already available. DB David B. Facilities Manager Civic & Social Organization Used the software for: 1-2 years ### "Would 100% recommended " November 11, 2022 5.0 Overall, I'm happy with the system, and look forward to new functions in the system that may help our business.I must say, Raj is by far the best and most approachable person I've met on any contract I've worked on. Nothings is too much. Raj always has the answer and helps make the changes we need and want. Having this type of customer service really makes a difference. Pros Easy to use from a user perspective. Easy to use and edit from an Admin perspective. Visually easy to understand and no fuss. Cons We have to advise user to press the clear button often to refresh and changes made. Review Source CD Clare D. Commercial Director Information Technology and Services Used the software for: 6-12 months ### "Brilliant solution for managing office space post Covid 19" January 5, 2021 5.0 We've been able to be proactive and intentional about making our office space work for staff who are not able to work from home due to space or other issues. The mobile app has the same experience as the desktop app, so our team have been able to identify a safe space to work in, book it out, and understand the rules of the building. We've also been able to use SW2 for our own 'track and trace' efforts to support the safety of anyone coming into our building. Pros What we've found most useful is the ability to customise the system to suit our needs. The rules and policy engine have allowed us to build in desk and room booking processes to communicate well with our team, and manage the space in our building safely. Cons It needs a bit of a look and feel update as it looks a little bit dated, but we're told this is on the way. Review Source MW Michael W. ICT manager Non-Profit Organization Management Used the software for: 1-2 years ### "Smartway2 review" March 30, 2022 5.0 Support response and attention to detail is exceptional. Highly recommend as very good value for the investment. Pros Staff ease of use and integration to Microsoft Outlook. Support is excellent. Cons The desk map feature was very good, however in hindsight we could have supplied Smartway2 with a more detailed desk layout to locate desks quicker. More our issue than Smartway's. Review Source LH Lisa H. Manager - ICT Operations and Delivery Government Administration Used the software for: 1-2 years ### "Great support to get the system up and running" March 23, 2022 4.0 We received very good support from \[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] to get the system up and running at short notice. Pros It is easy to administer and fairly easy to use although the end users do need some training on how to use it. Cons The SW2 add-in in Outlook loses its connection often and you have to set it up again. It stops syncing so has caused some issues. Review Source GM Georgina M. Executive Assistiant & Office Admin Supervisor Chemicals Used the software for: Less than 6 months ### "New User/Admin" October 12, 2022 5.0 Fewer people are coming to our Admin Team for help with reserving space. Pros user friendly, good app, excellent training and support Cons Parking space management, more efficient process for making allocated parking spaces available on a daily basis Reason for choosing HubStar Connect more fit for purpose and good initial introduction to the product Review Source Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Desk Booking](https://www.capterra.com/desk-booking-software/)[Space Management](https://www.capterra.com/space-management-software/)