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Action1

Reviews of Action1

4.9 (144)
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Action1 Reviews

Showing 25 of 144 reviews
Overall
4.9
Ease of Use
4.8
Customer Service
4.9

About Action1

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works. With integrated real-time vulnerability discovery and automated remediation for both third-party software and OS, peer-to-peer patch distribution, and IT ecosystem integrations, it ensures continuous patch compliance and reduces security and ransomware risks – all while lowering costs. Action1 is certified for SOC 2/ISO 27001 and is trusted by thousands of enterprises managing millions of endpoints globally. Action1 was founded by cybersecurity veterans Alex Vovk and Mike Walters, who previously founded Netwrix, which was acquired by TA Associates. Learn more about Action1

Pros

  • Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.

  • There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.

  • Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.

  • AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.

Cons

  • The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.

  • No native Chat Client to communicate with the user.

  • I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.

  • I also was limited to one login for an administrator at first but that was opened up recently to more than one.

Showing Most Helpful

Showing 25 of 144 reviews

Sort by:
Christo V. avatar
Christo V.
CEO
Information Technology and Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 30, 2023

"I cannot believe this is free!"

Overall: Simply Superb!

Pros: Besides the fact that the features I use is free, the easy deployment and setup is simply mind boggling, to be free. Usually free things are not very user friendly, but boy am I wrong with Action1. Simply superb!

Cons: None that I can find to mention here, especially after I'm getting it for free...

Reasons for Choosing Action1: Price, Ease of Use, Integration and Deployment was Childs play
Switched From: Atera
Reasons for Switching to Action1: Pricing, and ease of use
Justin M.
IT Generalist
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 9, 2024

"10/10 recommend. "

Overall: Wonderful. Their customer service is friendly and knowledgeable. The admin site is set up to be easy to use.

Pros: The automation of services. Find and adding end points and scheduling software updates helps keep vulnerabilities in our company to a minimum.

Cons: Once you have approved updates, I am unsure how to reverse them. It might be possible, but I haven't taken the time to figure it out.

Alternatives Considered: SolarWinds Patch Manager
Reasons for Choosing Action1: Action1 gives the option to try it out with the first 100. This gave me the confidence of setting things up at my own pace without having to worry about a high risk of financial loss.
Erivelton P.
IT Manager
Electrical/Electronic Manufacturing, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 19, 2024

"Simple the best"

Overall: It's the best tool I already used for inventory and patch management purposes.

Pros: The Vulnerabilities assessment, and the patch management - both works super well. The deploy via Active Directory deployer is also great!

Cons: I believe the inventory could bring some extra information, and I have some trouble to understand local users inventory.

Alternatives Considered: ManageEngine Patch Manager Plus
Reasons for Choosing Action1: Ease of use. Price. Hsi agent is very light
Issac P. avatar
Issac P.
Officer
Automotive, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 29, 2021

"A centralised IT management platform with automated maintenance functionality"

Overall: Easy to use .Supports quicker maintainence of remote system compared to traditional methods while using action1 rmm

Pros: Easy to use for endpoint management Supports schedule based automated maintenance of servers and connected workstation Very effective in remote desktop and unattended access.

Cons: Ui looks a bit outdated and requires a ramp up Connection is found to break at times reducing overall reliability

Vendor Response

By Action1 on July 26, 2021
Hi Issac, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track. We are sorry to hear that you're having trouble with your connection. Please, contact support@action1.com, and they will be happy to assist you. We also appreciate you've brought some issues re. Ui to our attention. We are constantly improving our product, including enhancing Ui. Some particular Ui improvements will come with the next product release.
Alex G.
Head of Software Development
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 1, 2024

"A fantastic entry into the RMM environment"

Overall: The business model for Action1 is fantastic, the 100 free endpoints forever was a fantastic hook to get us to give the product a go and from there we have been using it daily for years. When our company outgrew the 100 endpoint limit, it was a no brainer to sign up to for a paid plan and the pricing is extremely competitive. We trialed other products, most of which were very expensive, usually because they include PSA or other "addons" which we just do not need as a business.

Pros: The deployment agent was incredibly easy to install and within minutes all of our online endpoints had been onboarded onto the platform. The remote control tool, while basic is by far the most reliable tool i have used on an RMM platform and have never had issues connecting to and endpoint. The inbuilt reports are fantastic and the ability to create a custom report from basically any dataset that is captured by Action1 has been brilliant. For us the best part has been the ability to upload our custom enterprise application installers and provide the correct flags, switches and post install scripts to run automatically on endpoints, it took setting up a new work station from a multi-hour job, to a few clicks.

Cons: The user interface is a little but clunky in places and there are a few QOL features that could be improved upon, such as ability to customise the visible columns on the Endpoint overview, or easily view which endpoints are currently not allocated to a group. Though most of the issues i have are minor and some are in progress to be deployed in their roadmap.

Alternatives Considered: Datto RMM, Atera and SuperOps.ai
Reasons for Choosing Action1: Feature bloat from other competitors and the overall pricing structure was way more attractive from Action1
Scott M.
Principal Consultant
Computer & Network Security, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 18, 2024

"Best patch Management for Windows that can be had!"

Overall: We’re very pleased to be working with A1 and will continue to do so for the foreseeable future. I’ve used many other products for patch and vulnerability management, and they’re all inferior to this one.

Pros: The ease of setup is unsurpassed and we always feel like the product works as expected. Very pleased after 2+ years.

Cons: They almost sold to another vendor and we knew that would change the quality and ethos of the product. Thankfully that did not happen. No Linux or macOS support.

Łukasz P.
Senior IT specialist
Government Administration, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 10, 2024

"Excellent tool for patching, deploying and managament"

Overall: Great service, excellent documentation. In just few hours You can use it with confidence. Also very important thing - the stuff is active on-line: newsletters, e-mails, reddit. You can feel that it isn't just another company but they have some mission and clear goals to achieve.

Pros: This is the most useful tool I'm using in my work. Small government so budget is tight but the first 100 endpoints is free. Also GDPR compliance! I love it! Read the excellent manual and in few days I've a automated patching for endpoints for vendors which I accept. I deploy custom apps for endpoints, run powershell commands. Use it daily now as my main dashboard to see what's with endpoints in my organization. I can't praise enough the easy of deployment in the organization and great documentation and FAQ.

Cons: In my short time with the tool I didn't find any cons, maybe one thing - would love to see more scripts in the library. The one I found are extremely useful.

John N. avatar
John N.
IT Administrator
Law Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 9, 2024

"Management tools for your business with Action1!"

Overall: Absolutely Wonderful. Staff and support has been very helpful.

Pros: Ease of Use, Ease of Deployment, Great for any size business

Cons: A couple of glitches in reports that include cached data, and trying to clear that up with scripts.

martin M.
Founder
Computer & Network Security, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 9, 2024

"Action1 is number 1 for patching :)"

Overall: Smooth sailing, no issues at all. It has never missed a beat.

Pros: Does an excellent job of automating all Windows patches as well as apps like Browsers, pdf programs etc. I've never had 1 issue with failed updates in over 2 years. The free 100 user accounts are a fantastic way to evaluate the system, start small and see how it goes!

Cons: It would be nice to have an OSX version, but on its way apparently. But no big deal as we are a 99% windows shop.

Alexander S. avatar
Alexander S.
Helpdesk Technician
Import and Export, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 13, 2024

"Action1 - big win for small business"

Overall: Overall my experience with Action1 has been nothing but positive. It is easy to learn and implement. A must have for small business or non-profits

Pros: I have been researching Action1 for some time and have finally had the opportunity to implement them in several environments. Having the ability to easily manage separate entities has been an awesome experience.

Cons: I wish Action1 had more remote management tools. Remote command line is top of that list.

Darren R.
Director
Computer & Network Security, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 21, 2023

"Action 1 Simple Efficient and Easy to use"

Overall: Faster more efficient means of accessing clients machines for support.

Pros: It is very simple to setup and deploy. The remote connections are hassle free and need no client interaction which is more efficient whilst still remaining secure. The patching is easy to control and gives the ability to ensure all clients are fully patched. We can even choose when and how they are deployed.

Cons: Monitoring could be better with easier access to the logs. This way you can see things like bad blocks or memory errors.

Alternatives Considered: NinjaOne
Reasons for Choosing Action1: Support and cost seemed to fit our needs.
Switched From: Datto RMM
Reasons for Switching to Action1: Cost was no longer suiting our business needs and no ability to remove licenses. If a client moved away you were stuck with the license cost until a new client is brought on board.
Fred C. avatar
Fred C.
Cyber Security Consultant
Computer & Network Security, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 27, 2023

"Great solution"

Overall: Action1 is great. I love that they have a discord channel where you can talk with other users. I've received some great support from them, and from time to time the founders of the company even talk to us is the channel.

Pros: I love the fact that Action1 has many features straight out of the box. They market themselves as a Patch Management solution, but they do some great features such as software installation, Vulnerability scanning, and remote access as well.

Cons: The time from when you tell the system to perform a task, to when it actually does is a bit slow. Nothing too drastic though. we are talking around 30 seconds.

Alternatives Considered: NinjaOne
Reasons for Choosing Action1: Action1 did more than NinjaOne with a flat pricing scale. Ninja was so much for this, and so much for that type of pricing.
Switched From: ITarian
Reasons for Switching to Action1: The price as it compared to the quality of the service.
Michael M.
Owner
Information Technology and Services, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 27, 2023

"Great Service to MSP"

Pros: As a sideline MSP, it is great that there are 100 free endpoints to get me going until I can expand my business. It allows me to use high-level tools without the startup cost and expand from there.

Cons: Not really a con, but the remote desktop does need some additional features. It is great for basic remote options but other services definitely offer more.

Alternatives Considered: Atera
Reasons for Choosing Action1: The cost was the determining factor rather than the feature set for me.
Switched From: ITarian
Reasons for Switching to Action1: As a small sideline MSP, I need a low-cost option while I build my client base.
Tim K.
IT Manager
Machinery, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 27, 2023

"The best fit for our needs!"

Overall: I have had nothing but great support from Action1, and the product has helped me with all my remote access needs. As well as windows updates and patch management. For any SMB that is struggling to find an RMM. I would give A1 a serious look.

Pros: Pricing is great for a SMB, with the free version for 100 endpoints, it fit well for us.

Cons: Remote desktop could use a few more features.

Alternatives Considered: ITarian
Reasons for Choosing Action1: The price was a hard one to beat, but the functionality is what really led me to utilizing this product.
Jonathan C.
Network Administrator
Government Administration, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 7, 2024

"Exceptional Web-based patch management"

Overall: My experience with Action1 has been exceptional. I have even seen a Action1 rep on reddit give super good advice without trying to push their product. Very commendable.

Pros: I like that this is web-based, and I can access it from anywhere. I don't have to log into a VPN to connect to our local network just to update/make changes.

Cons: In order for me to run custom scripts, I have to use an email address from the company I'm monitoring. This is not a major deal though. I could potentially change/create an email address to use with my client, but I don't have a need to run custom scripts (as of yet).

Alternatives Considered: TeamViewer Remote, Syncro, Zoho Desk, NinjaOne and Pulseway
Reasons for Choosing Action1: I only have a few desktops to manage, and everything else was really expensive for what I need.
Rupert R.
Technical Manager
Information Technology and Services, 11-50 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 15, 2021

"Brigantia review"

Overall: Its the ability to make sure that all our PCs are patched and up to date, and to manage the software on them. This is particularly when our staff are no longer in the office all the time and are working from home.

Pros: I have found that the deployment of apps is particularly effective. It's great to be able to roll out software to our PCs here within minutes no matter where people are based. I have found that the updates work really well as well.

Cons: I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space. Also would like the ability to be alerted if a machine goes offline. The remote access seems a bit limited, for instance with no ability to transfer files.

Switched From: N-sight
Reasons for Switching to Action1: Recommended by Threataware who we are working with

Vendor Response

By Action1 on October 19, 2021
Hi Rupert, thank you for the detailed review, and we are glad to see that you are enjoying many of our features! We also appreciate you've brought some issues to our attention. We will share your feedback with the product team and discuss how we can improve displaying if machines have low disk space and alerting if machines go offline. And we agree that the remote desktop functionality is limited at the moment, but we are working to improve it in the future. The ability to transfer files is in the roadmap and will come with some of the next product releases.
Ken A.
IT Manager
Consumer Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 28, 2023

"Action1 Awesome!"

Overall: Love the product. It just works. Have been able to deploy software and updates easily.

Pros: The price (Free for up to 100 users). Patch management, vulnerability management.

Cons: Pet peeve. They moved the remote desktop icon from the main bar to the side. I got used to it, but loved it on the main screen previously.

Alternatives Considered: NinjaOne
Reasons for Choosing Action1: Really liked NinjaRMM, but once I saw the features and pricing for Action1 there was no going back.
Marti B.
IT Manager
Education Management, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 7, 2024

"Action1 in Secondary Schools"

Pros: Ease of use/deployment - quick, efficient and reliable updating of patches for windows and 3rd party products. Great vulnerability assessments that I can feed back to SLT. Time saved per week is brilliant, and the product will cover its own costs in about 100 hours of time (i.e. not much at all)

Cons: Genuinely struggle to think of any downsides. I had to wait all of 2 hours to be approved to run scripts through Action1 - which is a very good security aspect, and the most I can stretch to think of something I don't like. I think it's a brilliant product.

Alternatives Considered: Auvik and Microsoft Intune
Reasons for Choosing Action1: Ease of use, great price (free for up to 100 endpoints too!). To misquote another advertising campaign. Absolutely does what it says on the tin.
Simon M.
Head of IT
Education Management, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 28, 2024

"Invaluable product for those looking at 3rd Party Application and Vulnerability assessment and remediation!"

Overall: I've found the product invaluable on a day to day basis. The support is very good and the roadmap of new features leaves me very optimistic about the future of Action1.

Pros: The ability to see software installed across the estate, the vulnerabilities found in that software and present on the endpoints. Action1 can then remediate those found vulnerabilities by updating software to newer versions. The dashboard gives a very easy overview of the issues currently at play and where they sit against the SLA's set.

Cons: It would be useful for "executive level" reporting that allows you to see the resolved vulnerabilities over a set time period.

Reasons for Choosing Action1: Functionality and pricing compared to other solutions
Christian M.
Director of Technology
Non-Profit Organization Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 10, 2024

"A Platform that works great and a compony that cares."

Overall: I can't say enough good things about Action1. I leave two things here: 1.) 100 Free endpoints forever - no card required. This is great for smaller internal IT departments. They won't even let you make a donation towards the development. They are great people with a heart for service. 2.) They listen to their customer (whether they are paying or not). The roadmap is wonderful and allows customers to upvote feature requests and comment on what they would like to see.

Pros: - Roadmap: Action1 provides a public roadmap and allows users to upvote feature requests. The best part is... they listen to their users and are constantly involving. - Software Deployment: Action1 makes software deployment quick and easy. They have a Software repository with dozens of programs that are always up to date. You can also easily add your own software with all the parameters and scripting needed! - Easy Turn up: You can deploy endpoints quickly! - User interface - Automate deployment and patching - Reports: Built-in and custom - Scripting: Built-in and custom

Cons: - Need CLI Interface - On the roadmap - Need better remote desktop option - On the roadmap

Peter B.
IT Manager
Food & Beverages, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 19, 2021

"Brilliant Product which saves me many hours!"

Overall: I am delighted with Action 1, this product this has made my daily work life so much easier. Having a fully functioning free option (for 50 PCs) makes it a no-brainer for me.

Pros: As an IT manager for a SME company with a limited IT budget, I am always looking for products that really make my life easier. I don't have a large team or the hours required to configure and train on complex implementations. As my company has grown I found that more and more of my time was being spent on deploying software and patching a growing number of PCs and so I needed a comprehensive product to manage this vital process for me. Enter Action 1, a product which offers easy implementation and a quick learning curve with an unlimited duration trial . I was instantly intrigued and wondered if it would really be any good. I installed the client and after a brief remote session with Action1's excellent support team to clarify some settings, was up and running on a handful of PCs. The rest is history, I now use this excellent product constantly right across the business to deploy and update my applications to new builds/images and have it set to auto run overnight, twice a week for MS updates.

Cons: For companies like mine using MS Azure Active directory, there are a couple of small workarounds required to run the service on the master machine. However these are quick to implement and not really an issue.

Reasons for Choosing Action1: Simpler to configure and better support

Vendor Response

By Action1 on October 26, 2021
Thanks so much, Peter! We are delighted to hear about your positive experience working with us, and are using your feedback to make our system even better. In fact, more extensive support for MS Azure Active Directory is on our roadmap. As always, please feel free to reach out to us at any time.
Raymon C. avatar
Raymon C.
IT Technician
Environmental Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 8, 2024

"Action1 is the patch control, endpoint management platform you've been looking for"

Pros: The Action1 remote management is beyond anything else we've tried for speed, reliability, and management. We've been able to run custom scripts without trouble, patch without headache and remote access without worry. They literally will give you 100 FREE endpoints because they know it's good enough you'll upgrade to your entire environment (happily guilty here.) Do it. Deploy Action1.

Cons: Their feature updates aren't as fast as we might want, but developing something this good takes time.

Brad G.
IT Administrator
Non-Profit Organization Management, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 28, 2023

"Game Changer for our Non-Profit Organization"

Overall: Game changer, has saved me easily hundreds of hours for our organization.

Pros: The option of free workstations under 100 instances was what originally make me take a deeper dive into Action1, but the ease of deployment, remote support, and patch management were exactly what I needed for our organization. With Action1 I was able to bring 80+ desktops with all various OSes, software and hardware configurations and installed patches up to industry standard in almost no time. No more tech debt!

Cons: I would like the ability to approve EULA changes on some software patches, as of now if you try to push out a multiple workstation patch and 1 piece of software requires an EULA the update will not proceed. You have to take 1 workstation, patch it on it's own, accept the agreement. Then running the batch job again will accept the EULA and proceed like normal.

Reasons for Choosing Action1: The ease of use and the price point trumps anything else I've tested in the past.
Marco L.
P.I.
Accounting, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 12, 2023

"Wonderful remote control system"

Overall: To be able to drive the company's PC without anybody is there, is the best

Pros: The product is free of charge, easy to use, very helpful for IT management

Cons: The only thing is missing is the file transfer between the PC during remote control

Switched From: TeamViewer Remote
Reasons for Switching to Action1: They are not allowing long time connections
Edgar C.
IT Infrastructure Coordinator
Financial Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 1, 2023

"The best tool for patch management"

Overall: Extremely ease to manage patches, missing updates and vulnerabilities. Greater visibility of notebooks outside the company without VPN connected The best tool I've had used.

Pros: Best tool I've ever used for patch management and remote installation. Fast and light agent, with ease installation. Wonderful web management interface, quick communication with the machine and now with a list of known vulnerabilities.

Cons: When trying to delete a user profile with Action1 installed, the function is disabled while the Action1 service is active. The speed of remote access can also improve, as there is a delay.

Alternatives Considered: ManageEngine Patch Manager Plus and NinjaOne