# Action1 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Action1 the right Patch Management solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180609/Action1-RMM/reviews --- Action1 4.9 (238) [View alternatives](https://www.capterra.com/p/180609/Action1-RMM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 17th, 2026 # Reviews of Action1 Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews MB Mark B IT ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “We have an in-house msi package and we can release a new version which is immediately identified as an update alongside the standard windows updates and application updates.“ August 20, 2025 DH Daniel H IT ManagerEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I might need to look at some thraining videos to fully utilise the platform, but the problem is not on theis side, but on mine.“ September 15, 2025 BE Basel E IT ManagerMachinery, 51 - 200 employeesUsed the software for: 1-2 years. “It is easy to see which endpoints need attention, push updates, run scripts, and check device status without having to physically touch each machine.“ June 22, 2026 Adam L ICT Network ManagementPrimary/Secondary Education, 51 - 200 employeesUsed the software for: Less than 6 months. “It feels like with the wealth of information it gives that some more critical vulnerabilities might get missed amongst the back log.“ October 1, 2025 Adam L ICT Network ManagementPrimary/Secondary Education, 51 - 200 employeesUsed the software for: Less than 6 months. “We've found the remote support tools indispensable and being able to run PowerShell scripts against endpoints remotely has greatly improved our response to issues.“ October 1, 2025 AK Alfred K IT ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “The remote tools available do not include the file transfer feature, limiting certain capabilities during remote sessions.“ March 19, 2026 KO Kevin O Senior IT TechnicianAccounting, 51 - 200 employeesUsed the software for: 6-12 months. “The reporting is great for management even on the evaluation version with the dashboard showing at a glance where you currently sit with your patching.“ December 30, 2025 RH Ryan H Technology CoordinatorEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “It doesn't show a listing for uptime in the dashboard for all computers.“ July 7, 2025 ## Showing most helpful reviews Showing 1-25 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adam L. ICT Network Management Primary/Secondary Education Used the software for: Less than 6 months ### "Indispensable Tool" October 1, 2025 5.0 Very positive. Our account manager has worked with us and been very helpful making sure we find the bits of the product we need. Pros Very easy to setup, both with the agent deployment and with being able to dynamically group endpoints. We've found the remote support tools indispensable and being able to run PowerShell scripts against endpoints remotely has greatly improved our response to issues. No more running around or remoting around to get simple fixes applied, just send out a script automation. Update approval has streamlined the deployment of windows and software updates across the network giving visibility into where those updates are not applying correctly. Cons It feels like with the wealth of information it gives that some more critical vulnerabilities might get missed amongst the back log. For example one laptop has come out of a cupboard and tripped 500+ vulnerabilities which then hides the ones that work the other way and effect 500+ computers. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 focused on update detection and deployment whilst others where geared towards replacing Intune as well, and would not show us updates for software we hadn't expressly configured them to update. Review Source MB Mark B. IT Manager Construction Used the software for: 1-2 years ### "Amazing free patch management and software/script deployment! Don't turn this one down." August 20, 2025 5.0 I've been using Action 1 for over a year and I can't speak highly enough of this tool. I've previously used WSUS, GoTo Resolve and SuperOps and Action 1 is simpler, more reliable and provides a progress status (unlike lots of the others where you deploy an update and only know how it's gone when you've left it for two days to be sure, then find it hasn't deployed etc.). The ability to deploy software and create custom software deployments is great. There is a feature to upload the msi, so it will deploy over the internet and doesn't rely on a network or connected cloud storage such as onedrive etc. We have an in-house msi package and we can release a new version which is immediately identified as an update alongside the standard windows updates and application updates. I prefer our other remoting in tools, but action 1 having the ability to remote in has been a life-saver on more than one occasion when other methods have failed. It also links in to Active Directory so will auto deploy agents making it really slick. Love this tool, can't fault it. Pros It is a reliable free tool (up to 200 devices) for patch management, software deployment and script deployment. It has tools to remotely access devices too. Easy to use, clear interface and doesn't cost a penny for sub 200 users. Setup is really easy too. Cons Nothing, this is a great product throughout. If I was being fussy I'd say some people might think the interface is a little bland. Alternatives considered [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing Action1 We went for both- action 1 for it's robust clear patch management and other tools, SuperOps for remoting in and ticket system primarily. Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Switched from WSUS (not an option from the drop down). We needed reliability and a clear picture of our patching. Review Source BE Basel E. IT Manager Machinery Used the software for: 1-2 years ### "Simple and reliable tool for endpoint management" June 22, 2026 5.0 Overall, my experience with Action1 has been positive. It is a reliable tool for remote monitoring, patch management, and endpoint management. It helps save time by making it easier to manage multiple devices from one place, especially for updates, scripts, and troubleshooting. It is not overly complicated, which is a big advantage, and it works well for day-to-day IT management. Pros What I liked most about Action1 is how simple it makes remote device management, patching, and monitoring. It is easy to see which endpoints need attention, push updates, run scripts, and check device status without having to physically touch each machine. The dashboard is straightforward, and it gives IT a practical way to stay on top of security updates and system health. Cons What I liked least about Action1 is that some areas could use a bit more depth and polish, especially around reporting and advanced automation. It handles the main tasks well, but certain workflows can take extra setup or manual checking depending on what you are trying to do. It is good overall, but there is room for more customization. Review Source JR Jeff R. IT Director Medical Practice Used the software for: 6-12 months ### "Great idea, some room to improve." October 19, 2021 3.0 Great product for what it is and can do, just wish the remote access worked faster. Pros Has all of the features you could want and need. Cons The only issue we ran into was the remote access to endpoints, it is slow and has issues when switching multiple displays. Reason for choosing Action1 Price and options Review Source Response from Action1 October 26, 2021 Thank you so much for your kind words, Jeff. We really appreciate you taking the time to share your experience with Action1 RMM, and we are happy that you like our feature set. We are sorry to hear that the Remote Desktop is slow it shouldn't be. Could you please reach out to our support team and explain your issues in detail? They will be happy to help you! Thanks again! SG Stephen G. IT Manager Utilities Used the software for: 6-12 months ### "Nothing comes close to Action1" September 9, 2025 5.0 I would (and have) recommend this to anyone. Nothing compares. Third party vulnerability scans have proved this is working 100% Pros Does exactly what it promises. Action1 makes patch management and software deployment simple and effortless. You cant beat 'free' for under 200 devices. Super simple to get going and configure. Cons Its free. Sounds silly, but there are times you need support which isnt included in the free licence. I would be willing to pay money to have support when needed. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 is amazing at what it does. Ease of use. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Cost. NinjaOne missed a lot of vulnerbilities Review Source Antony H. IT Director Education Management Used the software for: 6-12 months ### "I recommend this software, if you try it, you would too!" August 20, 2025 5.0 Really positive, the sales, the aftercare, the technical support. Everything has been easy, the software just seems to work immediately and have yet to find a flaw with either the service or product that doesn't get rectified. I would recommend this solution to give a much better visibility of your patch and vulnerability management. Pros I used to free endpoints to manage my server infrastructure patch management with ease and much preferred the dashboard and configuration compared to other platforms. The setup was easy and the discord channel for support offered fast community help when I was first starting out and experimenting to see what else the platform could offer. I went on to purchase more endpoints to cover our entire fleet after being happy with the product and after comparing costs this product was by far better value for money than the others on the market with all features available. Cons It didn't initially have delegated access to administrative sections and this was the biggest flaw in my eyes which has now been fixed. Alternatives considered [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 has the best product with simplified pricing and communication (sales that didn't badger/and support). Review Source JS John S. IT System Administrator Retail Used the software for: Less than 6 months ### "FANTASTIC!!!" October 2, 2025 5.0 Way better than LANsweeper and free! Much easier to setup and deploy, 100% cloud based, no complaints! We are already much more secure patched and up to date. Thanks Action1! Pros Super easy to setup and deploy. Did it in a few hours. It is free for up to 200 endpoints and extended to 400 for vulnerability for a limited time. I love the automations and actions very easy to get our systems much more patched and up to date Cons Nothing so far, if I had to say anything I would just say that you have to go in and clean up the automations and give them unique names or else you end up with a bit of a graveyard for things you only run one time. Switched from [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) Cost, bugs, poor support. The price for lansweeper nearly quadrupled over the last 4-6 years and new features are paywalled under an even higher tier. Review Source SB Stephen B. Senior Architect Information Technology and Services Used the software for: 6-12 months ### "Good platform with a lot of nice features" September 11, 2025 4.0 Overall we have had a good experience with Action1. The patching and inventory tools are much more intuitive than other platforms that we explored. Excited to see some of the roadmap items come into productions. Pros Action1 was key in us achieving a patching strategy for our organisation. We found that Action1 was much more effective at patching (both through product-coverage and time to deploy) against our other solutions. Cons We primarily use Action1 to manage remote-workers on BYOD and there are some features that could be more controllable. For example, the platform shows network connections on the machine in real-time. In BYOD scenarios, it could be good to disable this to respect BYOD users' privacy. Alternatives considered [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Action1 Action1 feels more responsive and carries out actions more quickly. The system also allows greater insight into the progress of operations. Review Source SK Sandy K. IT Manager Professional Training & Coaching Used the software for: Less than 6 months ### "WSUS Out; Action1 In" September 12, 2025 5.0 My experience using Action1 is all positive. In fact, I am seriously considering moving to Action1 and replace my current application Pros I really love the confidence of Action1 to allow the full functionality to test out (up to 200 endpoints) Cons So far, I have not seen anything that I do not like. This is a well thought application. The timing is great since Microsoft announced the end of life for WSUS Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 I have not moved yet but seriously considering Review Source AC Adam C. CEO Information Technology and Services Used the software for: Less than 6 months ### "Great tool that should be in EVERY toolbox" September 9, 2025 5.0 Excellent, thorough, confidence-building ease of use, I love it. It even allows for a quick start with the first 200 endpoints so you can truly test the product and decide on your own. Pros Ease; from initial setup to deployment, it is so easy. The process of updates is also incredible. It is a wonderful tool and I literally had my first node updating within 10 minutes of account registration. Cons The remote desktop can be a little laggy; however, Action1 never purports to being an RMM. I have also found that this feature is quite helpful with some specific instances. I have true hope that one day Action1 will also be my RMM. Switched from [Automox](https://www.capterra.com/p/148872/Automox/)[Syncro](https://www.capterra.com/p/207618/Syncro/)[SimpleHelp](https://www.capterra.com/p/209027/SimpleHelp/) Automox: Too Expensive; Syncro: Too Expensive and obtuse; SimpleHelp best price when self-hosted; but that threat is more than I care to fool with. Review Source ZC Zakary C. IT Law Practice Used the software for: 1-2 years ### "Action1, THE Patch Management Solution" December 20, 2024 5.0 My experience with Action1 has been fantastic. It just works so well. Patch management just works. Applications update without any issues. OS updates can be pushed/deployed how you like it. No other patch management solutions come close with Action1's ease of use. Pros There are so make positives of Action1. For starters, they have a strong stance on ICO and SOC compliance (Which makes compliance very happy). The patch management is powerful but also simple and intuitive to understand. I love the fact they are always improving and adding new features to the platform. Cons Action1, with all of its positives, do have some minor problems. An example is the remote desktop feature. It works well, but it is quite limited. There is no direct file transferring and switching displays on multi-monitor setups is very finicky. Though Action1 is not tailored for remote connections/assistance (Hence the title "Patch Management"). It does work in a pinch to connect to devices. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 was the only patch management solution that was willing to work with us without wanting us to pay for a minimum of 150 endpoints. Review Source CR Chris R. IT Admin Financial Services Used the software for: 6-12 months ### "Perfect for small businesses" January 6, 2025 5.0 Action1 is simple to deploy via GPO, endpoints can be managed via groups and split between organisations on whatever speed of an update channel I wish. I love the dashboard showing how protected my organisation is. Pros The ease of setting Action1 up. It's a breeze. The peace of mind it provides for machines that have not checked in for weeks is reassuring. The RMM functionality just works. And the Dashboard gives me the insight into my organisation as a whole in a clear way. Cons If I had to pick something it would be nice to be able to install programs per user as well as per machine. Also maybe the ability to install Windows updates by KB. It would be nice if the dashboard showed the number of original vulnerabilities my organisation had compared to how many it has dropped to. Eg 80/5000 vulnerabilities thanks to Action1! Alternatives considered [Huntress](https://www.capterra.com/p/229839/Huntress/) Reason for choosing Action1 Price. We are a small org and the first 100 endpoints were free Review Source WC Wesley C. Cybersecurity Analyst Hospital & Health Care Used the software for: Less than 6 months ### "Action1 makes it easy" March 27, 2025 5.0 Easy to setup and use. Also very easy to deploy software and scripts which makes remote management extremely easy for a small team. Pros Easy to use and minimal issues with patching. Cons Some missing features for reports that competitors may have. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing Action1 Did not meet the ease of use criteria we needed for a small team. Switched from [Tanium](https://www.capterra.com/p/148334/Tanium-Endpoint-Platform/) Tanium increased their yearly cost and it was overly complicated. Review Source RP Roderick P. ISO Information Technology and Services Used the software for: 1-2 years ### "Effortless Management of your Assets, support and vulnerability scanning." July 1, 2025 5.0 It has most of what you would want in end user management, with an awesome patch management and solid vulnerability assessment tool you can't go wrong. Plus, the product is actively updated. The product is so easy to manage and use. Pros Initially the price, but dont take me wrong, when I started scouting the most suitable end user and asset management, others are just too crowded, either the tools is so over complicated, or the support is really not there. With Action1 everything is always on the go, from support to product innovation. For me Action1 is the perfect fit for my organization, I've tried all the other top providers but Action1 beats them hands down. Cons Before was support for Apple OS, but not anymore since they released the much-anticipated agent early this year. Alternatives considered [InsightIDR](https://www.capterra.com/p/172929/InsightIDR/) Reason for choosing Action1 More fit with our technology requirements Switched from [Qualys Cloud Platform](https://www.capterra.com/p/82971/QualysGuard-Enterprise/) end support and Action1 is easier to use. Review Source JH Jack H. Director of IT Education Management Used the software for: 2+ years ### "Action1 - Everyday Lifesaver" September 9, 2025 5.0 I use Action1 every single day and would be lost without it, there are features such as software deployment which I haven't yet used but I know it will be a life saver in the future. Pros I like how easy the agent is to deploy and how reliable it is to deploy updates and remote into clients. The 200 free agents give great value for money. Cons I feel like the reports could be better laid out but that is a really small con, they are still easily accessible. Review Source WC Wayne C. IT Systems Administrator Machinery Used the software for: 6-12 months ### "Action1 is the way to go" September 17, 2025 4.0 I would recommend it to any business small, medium or large. Action1 does the monitoring for you so you can focus on completing other important tasks. Pros It is easy and convenient to use on both laptops and smartphones. It keeps applications up to date It easily picks up any vulnerabilities to remedy. Cons In the beginning, the timeout of Action 1 was very limited, but now it has improved dramatically and I am very impressed. Review Source TG Tyler G. Systems Administrator Computer Hardware Used the software for: 6-12 months ### "Action1 - Great Solution For SMBs" June 30, 2025 5.0 Pros It's easy and simple to understand. Deploying software or pushing updates is very simple. Also help tremendously with identifying and remediating vulnerabilities. Cons Not a huge fan of the latency from when a device is actually connected versus what the console says. Also, would like an option to pick random endpoints within a group for ring updates. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 The price per endpoint was an easy choice. Review Source WH Wanderlei H. IT Analyst Accounting Used the software for: Less than 6 months ### "Action1 - A great tool to manage endpoints " July 1, 2025 5.0 I just have to thank you for how fantastic the Action1 tool is. I can manage more than 100 computers in just one place, install and uninstall software, and all of this with no cost (the first 200 endpoints). Pros The tool is fantastic! What makes Action1 a great tool is that it is completely free for 200 devices/computers. This is great for small and medium-sized companies that need software to control hardware/software inventory, in addition to allowing you to connect to an Active Directory server to search for machine information and even perform deployment on machines. You can create organizations and groups to separate machines, deploy software to endpoints, and connect to endpoints remotely. All of this in a cloud access! Cons I would like Action1 had multiple languages. I can help translate into Brazilian Portuguese if necessary! Review Source AM Angela M. Senior Information Technology Specialist Information Services Used the software for: 1-2 years ### "Game Changer for Patching Systems " June 30, 2025 5.0 It's been a game changer for our organization. Having a conslidated list of updates, patches and vulnerabilities in one place makes managing systems so much simpler. We also appreciate having a full list of installed software across out organization. Pros The ability to manage patching virtually all of our systems/applications in one place. I also love some of the features like the ability to see your BitLocker keys at a glance for all systems, which is incredibly useful for quick recoveries when required. Cons Lack of ability to get support if you are a smaller organization. In general we've been able to work through issues using their Discord channel, but it would be nice to have an option for paid support for smaller organizations. Review Source MA Matt A. Technical Coordinator Education Management Used the software for: Less than 6 months ### "Honest Review From a K-12 Tech Coordinator" June 30, 2025 5.0 My over all experience with Action1 has been very good. We are deployee new windows machines to comply with Microsoft's windows 11 requirements and it has made this process a lot easier. Pros The thing I like the most about Action1 is the remote desktop feature. It is seamless and easy to use. Cons The trouble you have to go through to add software to the repository. You have to do so many tendius things and half the time it didn't work anyway. I wish there was a more seamless way to add software. Review Source BB Bilbo B. IT Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "Action1 Is good" July 1, 2025 5.0 My overall experience with action1 was very good. I will continue to use this product for as long as i can. Pros It gave me more control over updates and was easy to use. I also like that is was free for the first 200 endpoints. Cons I feel that the endpoint organization is a little clunky and the ability to upgrade to different versions of windows seems limited. Review Source JN John N. IT Support Supervisor Food Production Used the software for: Less than 6 months ### "Action1 to the rescue!" June 30, 2025 4.0 My overall experience with Action 1 has been nothing but amazing. It would take me a long time to check each computer to make sure that they were up to date. Now I can just click a few buttons and Action1 takes care of the rest. Pros I really enjoy the ability to remotely manage all of my companies workstations making sure that their computers are up to date with the latest drivers and patches. We do not have a server so the fact that I can perform a duty that usually requires a server is wonderful. Cons There are only two things that I've come across and I believe might be already listed in the future roadmap. 1. The ability to create an app center similarly to SCCM. 2. Remote viewer works great but lacking features. Review Source MJ Matt J. IT Director Education Management Used the software for: Less than 6 months ### "Outstanding patching solution for education" December 10, 2024 5.0 Action1 have been excellent at all stages during the evaluation process - from pre-sales to support. The team are approachable and knowledgeable and have been quick to respond in all areas. During the deployment stage we engaged with support to check our approach was inline with best practice and support were able to help steer us to ensure our deployment fully utilised the feature set and met our overall needs. A great solution all round. Pros Action1 has been an incredible addition to our service offering, allowing us to quickly patch OS and third-party applications with ease. The inbuilt reporting is strong and helps report on compliance broadly as an organisation and to a granular client level. Action1's automations have enabled us to set organisation wide policies for patching, whilst still being able to take specific individual client actions. Scheduled automations for updates/removal of software can be 'set and forget' knowing that they will run and take the necessary action as per the schedule e.g. removing a specific piece of software if detected. All round a great experience and a well received solution by the team Cons Action1 offers exactly what it sets out to achieve, patching - however, there are some areas that would be 'nice to have' e.g. more granular permissions which would allow us to meet our specific needs. Action1 have taken this on board and have signposted me to their publically accessible roadmap that shows their upcoming features - of which granular permissions is one. Review Source DH Daniel H. IT Manager Education Management Used the software for: Less than 6 months ### "Perfect solution for SMB" September 15, 2025 5.0 I am very pleased with the solution. It takes a big chunk of my manual labor away from me through automation. Pros This is a briliant platform. The fact that they offer 200 devices for free forever is a brilliant solution for small institutions. The interface is easy to get used to and it is very powerful tool. Cons I did not find anything yet. Mind you, I am using it only for around of 2 months. I might need to look at some thraining videos to fully utilise the platform, but the problem is not on theis side, but on mine. Review Source HO Harry O. Site IT Support Music Used the software for: Less than 6 months ### "Fantastic product for any small/medium business." April 10, 2025 5.0 Free, easy, has all the features needed for our environment. Pros Fantastic policy of being free (fully-featured) for up to 200 endpoints. The UI is easy to use, and endpoint management is very easy to manage in the menus. Remote access and scripting features are great. Cons Keeping on eye on running scripts can be a little confusing. Alternatives considered [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Action1 Free to use Action1 up to 200 endpoints. 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