--- title: "Action1 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Action1 the right Endpoint Protection solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180609/Action1-RMM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Action1 4.9 (239) [View alternatives](https://www.capterra.com/p/180609/Action1-RMM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Action1 Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews BE Basel E IT ManagerMachinery, 51 - 200 employeesUsed the software for: 1-2 years. “It is easy to see which endpoints need attention, push updates, run scripts, and check device status without having to physically touch each machine.“ June 22, 2026 AK Alfred K IT ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “The remote tools available do not include the file transfer feature, limiting certain capabilities during remote sessions.“ March 19, 2026 KO Kevin O Senior IT TechnicianAccounting, 51 - 200 employeesUsed the software for: 6-12 months. “The reporting is great for management even on the evaluation version with the dashboard showing at a glance where you currently sit with your patching.“ December 30, 2025 JT Jeremy T Sr. IT Support SpecialistMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: Less than 6 months. “Not enough built-in software packages and does not track update history per-device.“ March 27, 2025 BE Basel E IT ManagerMachinery, 51 - 200 employeesUsed the software for: 1-2 years. “The dashboard is straightforward, and it gives IT a practical way to stay on top of security updates and system health.“ June 22, 2026 DH Daniel H IT ManagerEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I might need to look at some thraining videos to fully utilise the platform, but the problem is not on theis side, but on mine.“ September 15, 2025 MB Mark B IT ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “We have an in-house msi package and we can release a new version which is immediately identified as an update alongside the standard windows updates and application updates.“ August 20, 2025 Adam L ICT Network ManagementPrimary/Secondary Education, 51 - 200 employeesUsed the software for: Less than 6 months. “It feels like with the wealth of information it gives that some more critical vulnerabilities might get missed amongst the back log.“ October 1, 2025 ## Showing most helpful reviews Showing 1-25 of 239 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeremy S. Consultant Information Technology and Services Used the software for: 6-12 months ### "Action1 is the best dedicated patch management tool I have used" August 27, 2026 5.0 First class, as a small MSP it has been a game changer and provided the perfect cost effective solution for our clients. As it does not try to be all things to all people, yet it does have some additional features like remote control and the ability to run scrips remotely, the core functionality does exactly what you want it to do - patch and update management, with comprehensive reporting. Pros This is by far the easiest patch and update management I have used. I have used Altiris, WSUM and Heimdal and this leaves them all behind. It so easy to configure and you can try on 200 endpoints, with full functionality before you commit to anything. Excellent product! Cons The dashboard can lag behind the true picture of an environment. And it can look like there are multiple vulnerabilities at a site despite a concerted effort to remediate. Alternatives considered [Heimdal Patch & Asset Management](https://www.capterra.com/p/231180/Heimdal-Patch--Asset-Management/) Reason for choosing Action1 Cost, ease of implementation, operational functinality Review Source Adam L. ICT Network Management Primary/Secondary Education Used the software for: Less than 6 months ### "Indispensable Tool" October 1, 2025 5.0 Very positive. Our account manager has worked with us and been very helpful making sure we find the bits of the product we need. Pros Very easy to setup, both with the agent deployment and with being able to dynamically group endpoints. We've found the remote support tools indispensable and being able to run PowerShell scripts against endpoints remotely has greatly improved our response to issues. No more running around or remoting around to get simple fixes applied, just send out a script automation. Update approval has streamlined the deployment of windows and software updates across the network giving visibility into where those updates are not applying correctly. Cons It feels like with the wealth of information it gives that some more critical vulnerabilities might get missed amongst the back log. For example one laptop has come out of a cupboard and tripped 500+ vulnerabilities which then hides the ones that work the other way and effect 500+ computers. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 focused on update detection and deployment whilst others where geared towards replacing Intune as well, and would not show us updates for software we hadn't expressly configured them to update. Review Source JR Jeff R. IT Director Medical Practice Used the software for: 6-12 months ### "Great idea, some room to improve." October 19, 2021 3.0 Great product for what it is and can do, just wish the remote access worked faster. Pros Has all of the features you could want and need. Cons The only issue we ran into was the remote access to endpoints, it is slow and has issues when switching multiple displays. Reason for choosing Action1 Price and options Review Source Response from Action1 October 26, 2021 Thank you so much for your kind words, Jeff. We really appreciate you taking the time to share your experience with Action1 RMM, and we are happy that you like our feature set. We are sorry to hear that the Remote Desktop is slow it shouldn't be. Could you please reach out to our support team and explain your issues in detail? They will be happy to help you! Thanks again! BE Basel E. IT Manager Machinery Used the software for: 1-2 years ### "Simple and reliable tool for endpoint management" June 22, 2026 5.0 Overall, my experience with Action1 has been positive. It is a reliable tool for remote monitoring, patch management, and endpoint management. It helps save time by making it easier to manage multiple devices from one place, especially for updates, scripts, and troubleshooting. It is not overly complicated, which is a big advantage, and it works well for day-to-day IT management. Pros What I liked most about Action1 is how simple it makes remote device management, patching, and monitoring. It is easy to see which endpoints need attention, push updates, run scripts, and check device status without having to physically touch each machine. The dashboard is straightforward, and it gives IT a practical way to stay on top of security updates and system health. Cons What I liked least about Action1 is that some areas could use a bit more depth and polish, especially around reporting and advanced automation. It handles the main tasks well, but certain workflows can take extra setup or manual checking depending on what you are trying to do. It is good overall, but there is room for more customization. Review Source MB Mark B. IT Manager Construction Used the software for: 1-2 years ### "Amazing free patch management and software/script deployment! Don't turn this one down." August 20, 2025 5.0 I've been using Action 1 for over a year and I can't speak highly enough of this tool. I've previously used WSUS, GoTo Resolve and SuperOps and Action 1 is simpler, more reliable and provides a progress status (unlike lots of the others where you deploy an update and only know how it's gone when you've left it for two days to be sure, then find it hasn't deployed etc.). The ability to deploy software and create custom software deployments is great. There is a feature to upload the msi, so it will deploy over the internet and doesn't rely on a network or connected cloud storage such as onedrive etc. We have an in-house msi package and we can release a new version which is immediately identified as an update alongside the standard windows updates and application updates. I prefer our other remoting in tools, but action 1 having the ability to remote in has been a life-saver on more than one occasion when other methods have failed. It also links in to Active Directory so will auto deploy agents making it really slick. Love this tool, can't fault it. Pros It is a reliable free tool (up to 200 devices) for patch management, software deployment and script deployment. It has tools to remotely access devices too. Easy to use, clear interface and doesn't cost a penny for sub 200 users. Setup is really easy too. Cons Nothing, this is a great product throughout. If I was being fussy I'd say some people might think the interface is a little bland. Alternatives considered [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing Action1 We went for both- action 1 for it's robust clear patch management and other tools, SuperOps for remoting in and ticket system primarily. Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Switched from WSUS (not an option from the drop down). We needed reliability and a clear picture of our patching. Review Source JS John S. IT System Administrator Retail Used the software for: Less than 6 months ### "FANTASTIC!!!" October 2, 2025 5.0 Way better than LANsweeper and free! Much easier to setup and deploy, 100% cloud based, no complaints! We are already much more secure patched and up to date. Thanks Action1! Pros Super easy to setup and deploy. Did it in a few hours. It is free for up to 200 endpoints and extended to 400 for vulnerability for a limited time. I love the automations and actions very easy to get our systems much more patched and up to date Cons Nothing so far, if I had to say anything I would just say that you have to go in and clean up the automations and give them unique names or else you end up with a bit of a graveyard for things you only run one time. Switched from [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) Cost, bugs, poor support. The price for lansweeper nearly quadrupled over the last 4-6 years and new features are paywalled under an even higher tier. Review Source SG Stephen G. IT Manager Utilities Used the software for: 6-12 months ### "Nothing comes close to Action1" September 9, 2025 5.0 I would (and have) recommend this to anyone. Nothing compares. Third party vulnerability scans have proved this is working 100% Pros Does exactly what it promises. Action1 makes patch management and software deployment simple and effortless. You cant beat 'free' for under 200 devices. Super simple to get going and configure. Cons Its free. Sounds silly, but there are times you need support which isnt included in the free licence. I would be willing to pay money to have support when needed. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 is amazing at what it does. Ease of use. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Cost. NinjaOne missed a lot of vulnerbilities Review Source PW Paul W. IT Architect and Team Leader Health, Wellness and Fitness Used the software for: 6-12 months ### "Game-Changer for IT Management" March 31, 2025 5.0 Pros Action1 has been a game-changer for our IT management needs. The platform is intuitive, fast, and incredibly efficient at streamlining patch management and remote monitoring. Its cloud-based design means we can manage endpoints from anywhere, without the hassle of VPNs or on-prem servers. Deployment was straightforward, and we were up and running in no time. The real-time visibility into system health and software inventory has drastically improved our ability to stay ahead of potential issues. One of the standout features is the automated patching, which has saved us countless hours and improved our security posture significantly. The interface is clean and easy to navigate, making routine tasks simple even for less experienced staff. Action1’s reporting capabilities are robust and help us meet compliance standards effortlessly. Customer support has been responsive, knowledgeable, and always willing to assist when needed. A special thanks to \[sensitive content hidden\] for his exceptional service. He was always responsive, attentive, and made the entire setup process a breeze. I also appreciate the regular feature updates—they clearly listen to user feedback and are committed to continuous improvement. For any organization looking to modernize their endpoint management, Action1 is a reliable and cost-effective solution. Highly recommended. Paul Wojcieszak, IT Architect, Paydens LTD, Maidstone, UK Cons We have been using Action1 for almost a year now and we found no negatives thus far. Switched from [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) A lot more features in Action1 - its as simple as that. Review Source Antony H. IT Director Education Management Used the software for: 6-12 months ### "I recommend this software, if you try it, you would too!" August 20, 2025 5.0 Really positive, the sales, the aftercare, the technical support. Everything has been easy, the software just seems to work immediately and have yet to find a flaw with either the service or product that doesn't get rectified. I would recommend this solution to give a much better visibility of your patch and vulnerability management. Pros I used to free endpoints to manage my server infrastructure patch management with ease and much preferred the dashboard and configuration compared to other platforms. The setup was easy and the discord channel for support offered fast community help when I was first starting out and experimenting to see what else the platform could offer. I went on to purchase more endpoints to cover our entire fleet after being happy with the product and after comparing costs this product was by far better value for money than the others on the market with all features available. Cons It didn't initially have delegated access to administrative sections and this was the biggest flaw in my eyes which has now been fixed. Alternatives considered [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 has the best product with simplified pricing and communication (sales that didn't badger/and support). Review Source PU Piotr U. IT specialist Mining & Metals Used the software for: 6-12 months ### "Action1 saves your time and money" July 1, 2025 5.0 It is really fantastic platform for medium-sized business. Anyone who was struggling with manual or complemented with scripts ways of managing updates will find its world anew. Easy to use web UI, multiple possible ways of deploying software (even through Action1 cloud!), configurable messages to display to the users, management of Windows Updates and feature updates makes it really good, really mature product... and yeah, it's free :) Most importantly it saves me a lot of priceless time to work on deploying patches, updates - now it's few clicks from time to time. Pros Lucrative offer on free tier - 200 endpoints I can manage completely for free. This is really phenomenal comparing to competition. Its remote desktop module replaced my software to assist employees in our company. Managing Windows Updates is finally a task I do with my smile - not with depression when I had to struggle with WSUS. Cons It'll be hard for me to pinpoint. Lack of remote file management and switching between multiple monitors through remote desktop could be improved. Review Source RW Rob W. ITL and Network Manager Education Management Used the software for: Less than 6 months ### "All Patched Up" February 14, 2025 5.0 Action1 is easy to use, every option is clear and there's quite a lot of customisation options, setting automations is really clear - had very few issues, anything we throw at it "just works" monitoring the history, errors are clear and easy to work through. Pros Really simplifed our patching needs as well as offering live vulnerability data in an easy to digest format, it has helped us to gain visibility across our organisations and provide our technicians with additional tools to support their roles. Cons Not having dashboard reporting, this is on their backlog so may not be an issue but having some high level reports suitably formatted for key decision makers would provide some value to a lot of users of Action1, you can connect via PowerBi and configure this data so it's not a major negative but having something baked in would streamline everything. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Syncro](https://www.capterra.com/p/207618/Syncro/)[Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Reason for choosing Action1 The pricing structure suited us better, having a device amount meant we had a static cost each year, whereas staffing fluctuated. It had the core features we needed but also contributed to our Cybersecurity strategy in a clear visible way, the other solutions could do this but it would be a more reactive process, having clear linked CVE's etc allows us to give assurances to our audit processes etc. Review Source MB Martin B. CTO Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use and manage your endpoints." June 30, 2025 5.0 It was easy to get started, without reading documentation we deployed end points and starting patching within an hour. Pros Incredibly easy to deploy and apply patches, and I like that the login isn’t hidden away on the website in favour of new sign ups. Cons It would be great if you could filter updates knowing that they wouldn’t require a reboot, we could schedule those more frequently in that case. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Easy to get started, total transparency on pricing and no aggressive sales Review Source EL Eric L. IT manager Government Relations Used the software for: Less than 6 months ### "Action1 - Perfect for small orgs" June 30, 2025 5.0 Pros We're a small org - action1 is powerful and free for our org size. It truly excels at patching and has allowed us to cut ties with our expensive MSP and patch in-house. Cons There's really nothing negative to say from our use point. Its free, powerful and has done everything we've asked of it so far. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 is less expensive and allows greater control of our patching. Review Source TB Taylor B. Systems Administrator Import and Export Used the software for: 6-12 months ### "Action1 - Great for small businesses" December 18, 2024 5.0 Action1 is providing my team the means to support our off-site staff in a network-secure fashion. It has also improved the process and visibility of our endpoint patching. Pros Action1 has provided my team with excellent controls over patching of OS and Third-party application updates. This has allowed us to retire our aging WSUS server and recieve better live reporting on endpoint update and vulnerability status. The remote access tool has also been helpful in providing both on- and off-site support for users. The inclusion of 100 free licenses was an important factor in our testing and selection of the Action1 software. It allowed us to soft-deploy the tool to see whether it was a good fit for our environment. Cons There are some filters I would like to see in the list view of endpoints, but I think those are all on the company's published roadmap. Alternatives considered [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[SmartDeploy](https://www.capterra.com/p/171214/SmartDeploy/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 The 100 free perpetual licenses made a soft-deployment of the tool easy and reasonable. From there we were able to determine that Action1 met all of my team's needs. Review Source BC Brian C. IT Director Consumer Services Used the software for: Less than 6 months ### "My Action1 experience" September 9, 2025 5.0 Pros out way cons. Intuitive and easy to use. Deployed and started testing in less than an hour. Useful stats, and good vulnerability information. Pros Excellent patching from Operating system to Applications. Easy agent deployment Easy access to information about operating system versions. Great for identifying vulnerable installations. Remote access software doesn't require extra installation steps. Cons Don't like not being able to configure agent action on window supdate take over. Remote access software does not have session access option (ie , select logged on user in RDS server. Would like to see a task scheduler to perform daily actions such as power down and wake on lan. Review Source JH Jack H. Director of IT Education Management Used the software for: 2+ years ### "Action1 - Everyday Lifesaver" September 9, 2025 5.0 I use Action1 every single day and would be lost without it, there are features such as software deployment which I haven't yet used but I know it will be a life saver in the future. Pros I like how easy the agent is to deploy and how reliable it is to deploy updates and remote into clients. The 200 free agents give great value for money. Cons I feel like the reports could be better laid out but that is a really small con, they are still easily accessible. Review Source GB Gord B. IT Manager Government Administration Used the software for: 6-12 months ### "Action1 should be called Excellent1!!" July 14, 2025 5.0 Fantastic. We are really looking forward to scaling up with them, as they have proven to be a quality product that doesn't try to be too much, and is priced very reasonably. Pros It is a very fully featured patch management solution. As long as the managed devices have internet connectivity, it "just works". It handles a significant amount of other non-microsoft products, and it an excellent solution to keep your systems up to date. Cons The only "Con" I can think of is something that they VERY CLEARLY say was "just included because" but it isn't their focus. It is the general feature set of the Remote Control. Could use a "show all monitors" feature, but... Meh. Review Source TG Tyler G. Systems Administrator Computer Hardware Used the software for: 6-12 months ### "Action1 - Great Solution For SMBs" June 30, 2025 5.0 Pros It's easy and simple to understand. Deploying software or pushing updates is very simple. Also help tremendously with identifying and remediating vulnerabilities. Cons Not a huge fan of the latency from when a device is actually connected versus what the console says. Also, would like an option to pick random endpoints within a group for ring updates. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 The price per endpoint was an easy choice. Review Source BC Brandon C. Owner Information Technology and Services Used the software for: Less than 6 months ### "10/10 would recommend!" July 7, 2025 5.0 I created a free account and received a call from my account representative within a week making sure I knew who to call if there was anything I needed. I was shocked! That level of service is getting harder to find in this field. Business is taking off and hopefully soon will pass the 200 agent mark and will definitely be sticking with Action1 long-term. Don't change! Keep it up Pros For the past 9 years, I have administrated KACE SMA in a 700+ workstation / server enterprise. Action1 far exceeds that product, especially in the third party patching field. I chose Action1 to start my own MSP business, and it has been great. Based just down the road from me in Houston, Texas! Cons I cannot think of any at the moment. The previous SMA I used was KACE and we self-hosted the VM in house. Action1 is cloud based so approving updates, for example, seems a little slower. This is to be expected, so no big deal. Not a complaint at all, just the nature of the beast. Review Source AM Angela M. Senior Information Technology Specialist Information Services Used the software for: 1-2 years ### "Game Changer for Patching Systems " June 30, 2025 5.0 It's been a game changer for our organization. Having a conslidated list of updates, patches and vulnerabilities in one place makes managing systems so much simpler. We also appreciate having a full list of installed software across out organization. Pros The ability to manage patching virtually all of our systems/applications in one place. I also love some of the features like the ability to see your BitLocker keys at a glance for all systems, which is incredibly useful for quick recoveries when required. Cons Lack of ability to get support if you are a smaller organization. In general we've been able to work through issues using their Discord channel, but it would be nice to have an option for paid support for smaller organizations. Review Source NS Nikhil S. Technical Lead Chemicals Used the software for: Less than 6 months ### "Reliable Endpoint Management Software" September 15, 2025 5.0 Experience is amazing, will recommend it to everyone. Give it a try. We had setup it on 30+ endpoints and it was very easy to do. Pros Easy to use, it is reliable. It is definitely a value for money. Script library is also good. We can easily create scripts and run remotely easily on endpoints. Cons Sometimes it was able to detect certain software installed. Also, in windows while running critical PowerShell script it should tell the user that this script can take the system to non-working state. Review Source MG Michael G. Systems Administrator Primary/Secondary Education Used the software for: 6-12 months ### "Great product. Saved time and effort!" June 30, 2025 5.0 Overall pretty good. I was able to deploy to about 50 servers and was able to resolve a few outstanding CVE's without much hassle. Pros Ease of installing agents and checking for missing updates. We only have a few systems but this has helped a lot in our environment. Cons Automatic approval from some updates such as those for browsers. This may be a lack of understanding in how to set this up properly. If so then my least liked thing would be the lack of it being obvious. Review Source AV Alvaro V. IT Support Manager Computer & Network Security Used the software for: Less than 6 months ### "Easy to use but…" June 30, 2025 5.0 Is one of the best Support Programs i saw to maintain computers health. Very proactive and realatively easy tonusee Pros Is very easy to use. The Dashboard is easy to understand, and the instale is easy to deplorable in any computer Cons As I can test the jinetees of updates are some dificulta to be inderstand and the approval prosess is not easy Review Source JC John C. Cybersecurity Analyst Education Management Used the software for: 6-12 months ### "Action1 is a must for server patching!" June 30, 2025 5.0 Pros The ability to automate patching from a centralized log that is also able to execute commands remotely instead of having to rely on Windows logs and SCCM. Cons I don't like the fact that RDP cannot be permanently disabled. It is only disabled via a policy in the dashboard which leaves a security gap if someone were to steal admin creds to our portal. Review Source FD Feroz D. Director Computer & Network Security Used the software for: Less than 6 months ### "The Chosen One" March 28, 2025 5.0 No more nail biting experiences, the patching works flawlessly and effortlessly. Pros It straight out of the box friendly and easy to use interface. Cons We cannot copy past passwords to servers when we take remote control. 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