--- title: "Action1 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Action1 the right Patch Management solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180609/Action1-RMM/reviews/" page_type: "reviews" language: "en" --- Action1 4.9 (238) [View alternatives](https://www.capterra.com/p/180609/Action1-RMM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Action1 Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews BE Basel E IT ManagerMachinery, 51 - 200 employeesUsed the software for: 1-2 years. “It is easy to see which endpoints need attention, push updates, run scripts, and check device status without having to physically touch each machine.“ June 22, 2026 DH Daniel H IT ManagerEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I might need to look at some thraining videos to fully utilise the platform, but the problem is not on theis side, but on mine.“ September 15, 2025 Adam L ICT Network ManagementPrimary/Secondary Education, 51 - 200 employeesUsed the software for: Less than 6 months. “We've found the remote support tools indispensable and being able to run PowerShell scripts against endpoints remotely has greatly improved our response to issues.“ October 1, 2025 Adam L ICT Network ManagementPrimary/Secondary Education, 51 - 200 employeesUsed the software for: Less than 6 months. “It feels like with the wealth of information it gives that some more critical vulnerabilities might get missed amongst the back log.“ October 1, 2025 KO Kevin O Senior IT TechnicianAccounting, 51 - 200 employeesUsed the software for: 6-12 months. “The reporting is great for management even on the evaluation version with the dashboard showing at a glance where you currently sit with your patching.“ December 30, 2025 AK Alfred K IT ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “The remote tools available do not include the file transfer feature, limiting certain capabilities during remote sessions.“ March 19, 2026 BE Basel E IT ManagerMachinery, 51 - 200 employeesUsed the software for: 1-2 years. “The dashboard is straightforward, and it gives IT a practical way to stay on top of security updates and system health.“ June 22, 2026 BC Brian C IT DirectorConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Don't like not being able to configure agent action on window supdate take over.“ September 9, 2025 ## Showing most helpful reviews Showing 1-25 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adam L. ICT Network Management Primary/Secondary Education Used the software for: Less than 6 months ### "Indispensable Tool" October 1, 2025 5.0 Very positive. Our account manager has worked with us and been very helpful making sure we find the bits of the product we need. Pros Very easy to setup, both with the agent deployment and with being able to dynamically group endpoints. We've found the remote support tools indispensable and being able to run PowerShell scripts against endpoints remotely has greatly improved our response to issues. No more running around or remoting around to get simple fixes applied, just send out a script automation. Update approval has streamlined the deployment of windows and software updates across the network giving visibility into where those updates are not applying correctly. Cons It feels like with the wealth of information it gives that some more critical vulnerabilities might get missed amongst the back log. For example one laptop has come out of a cupboard and tripped 500+ vulnerabilities which then hides the ones that work the other way and effect 500+ computers. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 focused on update detection and deployment whilst others where geared towards replacing Intune as well, and would not show us updates for software we hadn't expressly configured them to update. Review Source MB Mark B. IT Manager Construction Used the software for: 1-2 years ### "Amazing free patch management and software/script deployment! Don't turn this one down." August 20, 2025 5.0 I've been using Action 1 for over a year and I can't speak highly enough of this tool. I've previously used WSUS, GoTo Resolve and SuperOps and Action 1 is simpler, more reliable and provides a progress status (unlike lots of the others where you deploy an update and only know how it's gone when you've left it for two days to be sure, then find it hasn't deployed etc.). The ability to deploy software and create custom software deployments is great. There is a feature to upload the msi, so it will deploy over the internet and doesn't rely on a network or connected cloud storage such as onedrive etc. We have an in-house msi package and we can release a new version which is immediately identified as an update alongside the standard windows updates and application updates. I prefer our other remoting in tools, but action 1 having the ability to remote in has been a life-saver on more than one occasion when other methods have failed. It also links in to Active Directory so will auto deploy agents making it really slick. Love this tool, can't fault it. Pros It is a reliable free tool (up to 200 devices) for patch management, software deployment and script deployment. It has tools to remotely access devices too. Easy to use, clear interface and doesn't cost a penny for sub 200 users. Setup is really easy too. Cons Nothing, this is a great product throughout. If I was being fussy I'd say some people might think the interface is a little bland. Alternatives considered [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing Action1 We went for both- action 1 for it's robust clear patch management and other tools, SuperOps for remoting in and ticket system primarily. Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Switched from WSUS (not an option from the drop down). We needed reliability and a clear picture of our patching. Review Source BE Basel E. IT Manager Machinery Used the software for: 1-2 years ### "Simple and reliable tool for endpoint management" June 22, 2026 5.0 Overall, my experience with Action1 has been positive. It is a reliable tool for remote monitoring, patch management, and endpoint management. It helps save time by making it easier to manage multiple devices from one place, especially for updates, scripts, and troubleshooting. It is not overly complicated, which is a big advantage, and it works well for day-to-day IT management. Pros What I liked most about Action1 is how simple it makes remote device management, patching, and monitoring. It is easy to see which endpoints need attention, push updates, run scripts, and check device status without having to physically touch each machine. The dashboard is straightforward, and it gives IT a practical way to stay on top of security updates and system health. Cons What I liked least about Action1 is that some areas could use a bit more depth and polish, especially around reporting and advanced automation. It handles the main tasks well, but certain workflows can take extra setup or manual checking depending on what you are trying to do. It is good overall, but there is room for more customization. Review Source JR Jeff R. IT Director Medical Practice Used the software for: 6-12 months ### "Great idea, some room to improve." October 19, 2021 3.0 Great product for what it is and can do, just wish the remote access worked faster. Pros Has all of the features you could want and need. Cons The only issue we ran into was the remote access to endpoints, it is slow and has issues when switching multiple displays. Reason for choosing Action1 Price and options Review Source Response from Action1 October 26, 2021 Thank you so much for your kind words, Jeff. We really appreciate you taking the time to share your experience with Action1 RMM, and we are happy that you like our feature set. We are sorry to hear that the Remote Desktop is slow it shouldn't be. Could you please reach out to our support team and explain your issues in detail? They will be happy to help you! Thanks again! PW Paul W. IT Architect and Team Leader Health, Wellness and Fitness Used the software for: 6-12 months ### "Game-Changer for IT Management" March 31, 2025 5.0 Pros Action1 has been a game-changer for our IT management needs. The platform is intuitive, fast, and incredibly efficient at streamlining patch management and remote monitoring. Its cloud-based design means we can manage endpoints from anywhere, without the hassle of VPNs or on-prem servers. Deployment was straightforward, and we were up and running in no time. The real-time visibility into system health and software inventory has drastically improved our ability to stay ahead of potential issues. One of the standout features is the automated patching, which has saved us countless hours and improved our security posture significantly. The interface is clean and easy to navigate, making routine tasks simple even for less experienced staff. Action1’s reporting capabilities are robust and help us meet compliance standards effortlessly. Customer support has been responsive, knowledgeable, and always willing to assist when needed. A special thanks to \[sensitive content hidden\] for his exceptional service. He was always responsive, attentive, and made the entire setup process a breeze. I also appreciate the regular feature updates—they clearly listen to user feedback and are committed to continuous improvement. For any organization looking to modernize their endpoint management, Action1 is a reliable and cost-effective solution. Highly recommended. Paul Wojcieszak, IT Architect, Paydens LTD, Maidstone, UK Cons We have been using Action1 for almost a year now and we found no negatives thus far. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) A lot more features in Action1 - its as simple as that. Review Source PU Piotr U. IT specialist Mining & Metals Used the software for: 6-12 months ### "Action1 saves your time and money" July 1, 2025 5.0 It is really fantastic platform for medium-sized business. Anyone who was struggling with manual or complemented with scripts ways of managing updates will find its world anew. Easy to use web UI, multiple possible ways of deploying software (even through Action1 cloud!), configurable messages to display to the users, management of Windows Updates and feature updates makes it really good, really mature product... and yeah, it's free :) Most importantly it saves me a lot of priceless time to work on deploying patches, updates - now it's few clicks from time to time. Pros Lucrative offer on free tier - 200 endpoints I can manage completely for free. This is really phenomenal comparing to competition. Its remote desktop module replaced my software to assist employees in our company. Managing Windows Updates is finally a task I do with my smile - not with depression when I had to struggle with WSUS. Cons It'll be hard for me to pinpoint. Lack of remote file management and switching between multiple monitors through remote desktop could be improved. Review Source SG Stephen G. IT Manager Utilities Used the software for: 6-12 months ### "Nothing comes close to Action1" September 9, 2025 5.0 I would (and have) recommend this to anyone. Nothing compares. Third party vulnerability scans have proved this is working 100% Pros Does exactly what it promises. Action1 makes patch management and software deployment simple and effortless. You cant beat 'free' for under 200 devices. Super simple to get going and configure. Cons Its free. Sounds silly, but there are times you need support which isnt included in the free licence. I would be willing to pay money to have support when needed. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 is amazing at what it does. Ease of use. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Cost. NinjaOne missed a lot of vulnerbilities Review Source Antony H. IT Director Education Management Used the software for: 6-12 months ### "I recommend this software, if you try it, you would too!" August 20, 2025 5.0 Really positive, the sales, the aftercare, the technical support. Everything has been easy, the software just seems to work immediately and have yet to find a flaw with either the service or product that doesn't get rectified. I would recommend this solution to give a much better visibility of your patch and vulnerability management. Pros I used to free endpoints to manage my server infrastructure patch management with ease and much preferred the dashboard and configuration compared to other platforms. The setup was easy and the discord channel for support offered fast community help when I was first starting out and experimenting to see what else the platform could offer. I went on to purchase more endpoints to cover our entire fleet after being happy with the product and after comparing costs this product was by far better value for money than the others on the market with all features available. Cons It didn't initially have delegated access to administrative sections and this was the biggest flaw in my eyes which has now been fixed. Alternatives considered [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 has the best product with simplified pricing and communication (sales that didn't badger/and support). Review Source JS John S. IT System Administrator Retail Used the software for: Less than 6 months ### "FANTASTIC!!!" October 2, 2025 5.0 Way better than LANsweeper and free! Much easier to setup and deploy, 100% cloud based, no complaints! We are already much more secure patched and up to date. Thanks Action1! Pros Super easy to setup and deploy. Did it in a few hours. It is free for up to 200 endpoints and extended to 400 for vulnerability for a limited time. I love the automations and actions very easy to get our systems much more patched and up to date Cons Nothing so far, if I had to say anything I would just say that you have to go in and clean up the automations and give them unique names or else you end up with a bit of a graveyard for things you only run one time. Switched from [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) Cost, bugs, poor support. The price for lansweeper nearly quadrupled over the last 4-6 years and new features are paywalled under an even higher tier. Review Source NH Noel H. IT Consultant Information Services Used the software for: 2+ years ### "Great free/low cost patch management for Windows and Mac" June 30, 2025 5.0 I appreciated the ease of setup and minimal time required to maintain updates. I was happy that the free version for up to 100 (now 200) clients was not time or feature limited. The client stays connected and working over long periods of time, through OS upgrades, and reliably performs updates. Pros I use it to manage patches for a small business with multiple locations. I like how well it works in a decentralized setting, and how easily it manages compliance patching for Windows clients. It runs well with very little weekly time spent monitoring and managing it. Cons The policy management for Windows, and the MacOS support are missing some features which I am used to with more expensive endpoint management suites. Alternatives considered [JumpCloud](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[OptiTune](https://www.capterra.com/p/128837/OptiTune/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Action1 The free version of Action1 for our small network was the best match for our needs. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) The cost of manageEngine for our use case was too high Review Source ZC Zakary C. IT Law Practice Used the software for: 1-2 years ### "Action1, THE Patch Management Solution" December 20, 2024 5.0 My experience with Action1 has been fantastic. It just works so well. Patch management just works. Applications update without any issues. OS updates can be pushed/deployed how you like it. No other patch management solutions come close with Action1's ease of use. Pros There are so make positives of Action1. For starters, they have a strong stance on ICO and SOC compliance (Which makes compliance very happy). The patch management is powerful but also simple and intuitive to understand. I love the fact they are always improving and adding new features to the platform. Cons Action1, with all of its positives, do have some minor problems. An example is the remote desktop feature. It works well, but it is quite limited. There is no direct file transferring and switching displays on multi-monitor setups is very finicky. Though Action1 is not tailored for remote connections/assistance (Hence the title "Patch Management"). It does work in a pinch to connect to devices. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 was the only patch management solution that was willing to work with us without wanting us to pay for a minimum of 150 endpoints. Review Source MB Martin B. CTO Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use and manage your endpoints." June 30, 2025 5.0 It was easy to get started, without reading documentation we deployed end points and starting patching within an hour. Pros Incredibly easy to deploy and apply patches, and I like that the login isn’t hidden away on the website in favour of new sign ups. Cons It would be great if you could filter updates knowing that they wouldn’t require a reboot, we could schedule those more frequently in that case. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Easy to get started, total transparency on pricing and no aggressive sales Review Source RP Roderick P. ISO Information Technology and Services Used the software for: 1-2 years ### "Effortless Management of your Assets, support and vulnerability scanning." July 1, 2025 5.0 It has most of what you would want in end user management, with an awesome patch management and solid vulnerability assessment tool you can't go wrong. Plus, the product is actively updated. The product is so easy to manage and use. Pros Initially the price, but dont take me wrong, when I started scouting the most suitable end user and asset management, others are just too crowded, either the tools is so over complicated, or the support is really not there. With Action1 everything is always on the go, from support to product innovation. For me Action1 is the perfect fit for my organization, I've tried all the other top providers but Action1 beats them hands down. Cons Before was support for Apple OS, but not anymore since they released the much-anticipated agent early this year. Alternatives considered [InsightIDR](https://www.capterra.com/p/172929/InsightIDR/) Reason for choosing Action1 More fit with our technology requirements Switched from [Qualys Cloud Platform](https://www.capterra.com/p/82971/QualysGuard-Enterprise/) end support and Action1 is easier to use. Review Source JH Jack H. Director of IT Education Management Used the software for: 2+ years ### "Action1 - Everyday Lifesaver" September 9, 2025 5.0 I use Action1 every single day and would be lost without it, there are features such as software deployment which I haven't yet used but I know it will be a life saver in the future. Pros I like how easy the agent is to deploy and how reliable it is to deploy updates and remote into clients. The 200 free agents give great value for money. Cons I feel like the reports could be better laid out but that is a really small con, they are still easily accessible. Review Source WC Wayne C. IT Systems Administrator Machinery Used the software for: 6-12 months ### "Action1 is the way to go" September 17, 2025 4.0 I would recommend it to any business small, medium or large. Action1 does the monitoring for you so you can focus on completing other important tasks. Pros It is easy and convenient to use on both laptops and smartphones. It keeps applications up to date It easily picks up any vulnerabilities to remedy. Cons In the beginning, the timeout of Action 1 was very limited, but now it has improved dramatically and I am very impressed. Review Source TG Tyler G. Systems Administrator Computer Hardware Used the software for: 6-12 months ### "Action1 - Great Solution For SMBs" June 30, 2025 5.0 Pros It's easy and simple to understand. Deploying software or pushing updates is very simple. Also help tremendously with identifying and remediating vulnerabilities. Cons Not a huge fan of the latency from when a device is actually connected versus what the console says. Also, would like an option to pick random endpoints within a group for ring updates. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 The price per endpoint was an easy choice. Review Source BC Brandon C. Owner Information Technology and Services Used the software for: Less than 6 months ### "10/10 would recommend!" July 7, 2025 5.0 I created a free account and received a call from my account representative within a week making sure I knew who to call if there was anything I needed. I was shocked! That level of service is getting harder to find in this field. Business is taking off and hopefully soon will pass the 200 agent mark and will definitely be sticking with Action1 long-term. Don't change! Keep it up Pros For the past 9 years, I have administrated KACE SMA in a 700+ workstation / server enterprise. Action1 far exceeds that product, especially in the third party patching field. I chose Action1 to start my own MSP business, and it has been great. Based just down the road from me in Houston, Texas! Cons I cannot think of any at the moment. The previous SMA I used was KACE and we self-hosted the VM in house. Action1 is cloud based so approving updates, for example, seems a little slower. This is to be expected, so no big deal. Not a complaint at all, just the nature of the beast. Review Source AM Angela M. Senior Information Technology Specialist Information Services Used the software for: 1-2 years ### "Game Changer for Patching Systems " June 30, 2025 5.0 It's been a game changer for our organization. Having a conslidated list of updates, patches and vulnerabilities in one place makes managing systems so much simpler. We also appreciate having a full list of installed software across out organization. Pros The ability to manage patching virtually all of our systems/applications in one place. I also love some of the features like the ability to see your BitLocker keys at a glance for all systems, which is incredibly useful for quick recoveries when required. Cons Lack of ability to get support if you are a smaller organization. In general we've been able to work through issues using their Discord channel, but it would be nice to have an option for paid support for smaller organizations. Review Source JS Joshua S. IT Systems Administrator Machinery Used the software for: Less than 6 months ### "Would recommend" September 12, 2025 5.0 It's been a great help. Support is helpful, albeit slow on free tier. Already recommended it to others. Pros Easy to use and setup. Powerful automations. It's been an absolute pleasure to use. Free for under 200 devices Cons Slow remote desktop. Lack of Linux support (which will change soon as it's on the roadmap for the next update). Review Source BE Bill E. Consultant Law Practice Used the software for: Less than 6 months ### "Action1 forced me to get organized." July 8, 2025 5.0 I'm very new to Action1, but I am excited to implement more of it's features! There are other features that I need to implement. Pros Action1 organizes activities that I used to handle manually. Soon after configuring Action1, I realized that my ad hoc method was not as effective as I thought. Cons I had a little trouble with the intial configuration, but I think that was my fault. I wasn't sure where to start. Review Source DH Daniel H. IT Manager Education Management Used the software for: Less than 6 months ### "Perfect solution for SMB" September 15, 2025 5.0 I am very pleased with the solution. It takes a big chunk of my manual labor away from me through automation. Pros This is a briliant platform. The fact that they offer 200 devices for free forever is a brilliant solution for small institutions. The interface is easy to get used to and it is very powerful tool. Cons I did not find anything yet. Mind you, I am using it only for around of 2 months. I might need to look at some thraining videos to fully utilise the platform, but the problem is not on theis side, but on mine. Review Source AV Alvaro V. IT Support Manager Computer & Network Security Used the software for: Less than 6 months ### "Easy to use but…" June 30, 2025 5.0 Is one of the best Support Programs i saw to maintain computers health. Very proactive and realatively easy tonusee Pros Is very easy to use. The Dashboard is easy to understand, and the instale is easy to deplorable in any computer Cons As I can test the jinetees of updates are some dificulta to be inderstand and the approval prosess is not easy Review Source JC John C. Cybersecurity Analyst Education Management Used the software for: 6-12 months ### "Action1 is a must for server patching!" June 30, 2025 5.0 Pros The ability to automate patching from a centralized log that is also able to execute commands remotely instead of having to rely on Windows logs and SCCM. Cons I don't like the fact that RDP cannot be permanently disabled. It is only disabled via a policy in the dashboard which leaves a security gap if someone were to steal admin creds to our portal. Review Source HO Harry O. Site IT Support Music Used the software for: Less than 6 months ### "Fantastic product for any small/medium business." April 10, 2025 5.0 Free, easy, has all the features needed for our environment. Pros Fantastic policy of being free (fully-featured) for up to 200 endpoints. The UI is easy to use, and endpoint management is very easy to manage in the menus. Remote access and scripting features are great. Cons Keeping on eye on running scripts can be a little confusing. Alternatives considered [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Action1 Free to use Action1 up to 200 endpoints. Review Source SB Simon B. IT Manager Legal Services Used the software for: Less than 6 months ### "Great tool to findpatch your machines and manage vulnerabilities" September 9, 2025 5.0 Pros Easy to set up and use. I deployed out to whole network within minutes and started scanning. It has good reporting and the use of some of the scripts are really helpful Cons Didnt seem to pick up all vulnerabilities for an audit we completed. but it had reduced the amount of vulnerabilities significantly from other products i have used. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.