# Page 2 | Action1 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Action1 the right Vulnerability Management solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180609/Action1-RMM/reviews --- Action1 4.9 (237) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Action1 ## Showing most helpful reviews Showing 26-50 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PW Paul W. IT Architect and Team Leader Health, Wellness and Fitness Used the software for: 6-12 months ### "Game-Changer for IT Management" March 31, 2025 5.0 Pros Action1 has been a game-changer for our IT management needs. The platform is intuitive, fast, and incredibly efficient at streamlining patch management and remote monitoring. Its cloud-based design means we can manage endpoints from anywhere, without the hassle of VPNs or on-prem servers. Deployment was straightforward, and we were up and running in no time. The real-time visibility into system health and software inventory has drastically improved our ability to stay ahead of potential issues. One of the standout features is the automated patching, which has saved us countless hours and improved our security posture significantly. The interface is clean and easy to navigate, making routine tasks simple even for less experienced staff. Action1’s reporting capabilities are robust and help us meet compliance standards effortlessly. Customer support has been responsive, knowledgeable, and always willing to assist when needed. A special thanks to \[sensitive content hidden\] for his exceptional service. He was always responsive, attentive, and made the entire setup process a breeze. I also appreciate the regular feature updates—they clearly listen to user feedback and are committed to continuous improvement. For any organization looking to modernize their endpoint management, Action1 is a reliable and cost-effective solution. Highly recommended. Paul Wojcieszak, IT Architect, Paydens LTD, Maidstone, UK Cons We have been using Action1 for almost a year now and we found no negatives thus far. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) A lot more features in Action1 - its as simple as that. Review Source BC Brian C. IT Director Consumer Services Used the software for: Less than 6 months ### "My Action1 experience" September 9, 2025 5.0 Pros out way cons. Intuitive and easy to use. Deployed and started testing in less than an hour. Useful stats, and good vulnerability information. Pros Excellent patching from Operating system to Applications. Easy agent deployment Easy access to information about operating system versions. Great for identifying vulnerable installations. Remote access software doesn't require extra installation steps. Cons Don't like not being able to configure agent action on window supdate take over. Remote access software does not have session access option (ie , select logged on user in RDS server. Would like to see a task scheduler to perform daily actions such as power down and wake on lan. Review Source JS John S. IT System Administrator Retail Used the software for: Less than 6 months ### "FANTASTIC!!!" October 2, 2025 5.0 Way better than LANsweeper and free! Much easier to setup and deploy, 100% cloud based, no complaints! We are already much more secure patched and up to date. Thanks Action1! Pros Super easy to setup and deploy. Did it in a few hours. It is free for up to 200 endpoints and extended to 400 for vulnerability for a limited time. I love the automations and actions very easy to get our systems much more patched and up to date Cons Nothing so far, if I had to say anything I would just say that you have to go in and clean up the automations and give them unique names or else you end up with a bit of a graveyard for things you only run one time. Switched from [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) Cost, bugs, poor support. The price for lansweeper nearly quadrupled over the last 4-6 years and new features are paywalled under an even higher tier. Review Source JW Joel W. IT Systems Administrator Construction Used the software for: Less than 6 months ### "Action1 Patching Software - AMAZING" March 27, 2025 5.0 Fantastic. I have had no pressure from Sales/Marketing staff from Action1trying to hard-sell other licensing or products. They have touched base to make sure I am happy with the product (which I am). The product is so good I actually feel bad that I am using it for free as I have less than 200 endpoints to manage. Amazing product and works well with Intune. Pros Pricing for less than 200 endpoints is free. The software is easy to install and manage. The admin interface is intuitive and easy to use. Has further features such as scripting, reporting and alerts. I have had NO issues using Action1 and is an amazing tool. Cons If I had to be picky documentation could be a little better for the other features of Action1. However, the main feature of Action1 is Patching, and it does this amazingly well. Alternatives considered [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Action1 Action1 was cheaper and worked perfectly for what I needed it for. Switched from [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/) We tool advantage of Intune once we moved to a premium license, however the patching/updates side of things was very slow to push out to clients. Action1 was perfect to add as it was extremely well priced (Free!) Review Source SB Stephen B. Senior Architect Information Technology and Services Used the software for: 6-12 months ### "Good platform with a lot of nice features" September 11, 2025 4.0 Overall we have had a good experience with Action1. The patching and inventory tools are much more intuitive than other platforms that we explored. Excited to see some of the roadmap items come into productions. Pros Action1 was key in us achieving a patching strategy for our organisation. We found that Action1 was much more effective at patching (both through product-coverage and time to deploy) against our other solutions. Cons We primarily use Action1 to manage remote-workers on BYOD and there are some features that could be more controllable. For example, the platform shows network connections on the machine in real-time. In BYOD scenarios, it could be good to disable this to respect BYOD users' privacy. Alternatives considered [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Action1 Action1 feels more responsive and carries out actions more quickly. The system also allows greater insight into the progress of operations. Review Source GS Greg S. Systems Engineer Building Materials Used the software for: Less than 6 months ### "Plug and Play Greatness For a Growing SMB" June 30, 2025 5.0 Being in a fairly small company (apprx: 150 endpoints) that had no patch management solution in place prior to this, I'd say that getting Action1 implemented was the easiest project I've had since I started here a year ago. The Remote Assistance tool is just plug and play, no setup to speak of at all. I have to admit, I feel a little guilty that we are getting all of this for free. I'm looking forward to breaking the 200 endpoint barrier in teh next year and subscribing to a tool that is 100% worth the investment. Pros Action1 quickly became our single pan of glass for patching, software deployment and remote assistance. The platform has been very stable and responsive. For remote assistance we previously used AnyDesk and their implementation of UAC control was a nightmare. It's a non-issue with Action1. Cons Occasionally the dashboard counts and statistics lag behind by a few minutes, but that's most likely some I see because I spend a lot of time using the portal each day. Alternatives considered [PDQ Connect](https://www.capterra.com/p/10009259/PDQ-Connect/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Price, Business Model/Culture. Ease of deployment. Simplicity of the portal interface. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Remote Access was basically a bonus for us. We came looking of patch & vulnerability management plus application deployment. Review Source JB Joshua B. Owner Information Technology and Services Used the software for: Less than 6 months ### "Fantastic Product and Support" June 30, 2025 5.0 Overall, the product works well and allows for easy remote support and maintenance of PCs and MACs. I have been using the product for nearly 6 months and have found the product reliable and the support staff friendly and knowledgeable. Also, according to the upcoming features page, the Linux client will be out soon. Pros Patch Management in Action1 is easy and comprehensive. Remote control is a nice added bonus. Further the 200 clients are perfect for corporate trials or supporting family and friends. Every quarter, Action1 seems to release new features. Many of the features we were looking for have been added in just the 4-5 months we have been using the product. Cons The "entity" breakdowns in the console are nice; however, it currently does not allow for enterprise wide actions. This is a feature they are working on, but for now actions must be performed per entity. Switched from [Xcitium Endpoint Detection & Resonse](https://www.capterra.com/p/154967/Comodo-Endpoint-Security-Manager/) Action1 provides better value for money and more features. Additionally, there is no additional charge for features, just an all inclusive price. Review Source RW Rob W. ITL and Network Manager Education Management Used the software for: Less than 6 months ### "All Patched Up" February 14, 2025 5.0 Action1 is easy to use, every option is clear and there's quite a lot of customisation options, setting automations is really clear - had very few issues, anything we throw at it "just works" monitoring the history, errors are clear and easy to work through. Pros Really simplifed our patching needs as well as offering live vulnerability data in an easy to digest format, it has helped us to gain visibility across our organisations and provide our technicians with additional tools to support their roles. Cons Not having dashboard reporting, this is on their backlog so may not be an issue but having some high level reports suitably formatted for key decision makers would provide some value to a lot of users of Action1, you can connect via PowerBi and configure this data so it's not a major negative but having something baked in would streamline everything. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Syncro](https://www.capterra.com/p/207618/Syncro/)[Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing Action1 The pricing structure suited us better, having a device amount meant we had a static cost each year, whereas staffing fluctuated. It had the core features we needed but also contributed to our Cybersecurity strategy in a clear visible way, the other solutions could do this but it would be a more reactive process, having clear linked CVE's etc allows us to give assurances to our audit processes etc. Review Source JH Jack H. Director of IT Education Management Used the software for: 2+ years ### "Action1 - Everyday Lifesaver" September 9, 2025 5.0 I use Action1 every single day and would be lost without it, there are features such as software deployment which I haven't yet used but I know it will be a life saver in the future. Pros I like how easy the agent is to deploy and how reliable it is to deploy updates and remote into clients. The 200 free agents give great value for money. Cons I feel like the reports could be better laid out but that is a really small con, they are still easily accessible. Review Source MK Matt K. Director of IT Education Management Used the software for: Less than 6 months ### "UK Education - IT review" July 1, 2025 5.0 Our overall experience with Action1 has been very positive. It has significantly improved how we manage patching and monitor endpoints across the organization. Pros Action1 is incredibly easy to deploy and manage across a wide range of endpoints, making patch management and remote scripting seamless. The cloud-based interface is intuitive, responsive, and doesn’t require a complex infrastructure setup. One of the standout features is the real-time visibility into endpoint status and compliance, which helps us stay on top of critical updates and security issues. Additionally, the automation and scheduling features save significant time, and the support team is responsive and knowledgeable. Cons While Action1 is a powerful platform, some of the reporting features could be more customizable, especially for organizations that need detailed compliance outputs tailored to internal policies Review Source SK Sandy K. IT Manager Professional Training & Coaching Used the software for: Less than 6 months ### "WSUS Out; Action1 In" September 12, 2025 5.0 My experience using Action1 is all positive. In fact, I am seriously considering moving to Action1 and replace my current application Pros I really love the confidence of Action1 to allow the full functionality to test out (up to 200 endpoints) Cons So far, I have not seen anything that I do not like. This is a well thought application. The timing is great since Microsoft announced the end of life for WSUS Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 I have not moved yet but seriously considering Review Source MG Mack G. Network Operations Manager Telecommunications Used the software for: 6-12 months ### "Incredible platform" June 30, 2025 5.0 We are a very small telephone Co-op with a very small IT staff. Trying to keep everything patched to current levels and making sure programs do not have huge security issues was overwhelming. Action1 made it very simple and quick to get our systems up to date! Pros The cost, being under 200 units and the product being free and not just a gutted and limited version but a full blown service is truly amazing. Cons I have not found one yet! So far everything that the platform advertises is available and ready to use. No hidden trials or any nonsense like that. Alternatives considered [SolarWinds Patch Manager](https://www.capterra.com/p/182264/Patch-Manager/) Reason for choosing Action1 The cost! As we are a very small rural telephone Co-op our staff is very small and we ware many hats. This allowed us to patch systems better and reduce Cybersecurity risk a lot better than we were able to before. Review Source WC Wayne C. IT Systems Administrator Machinery Used the software for: 6-12 months ### "Action1 is the way to go" September 17, 2025 4.0 I would recommend it to any business small, medium or large. Action1 does the monitoring for you so you can focus on completing other important tasks. Pros It is easy and convenient to use on both laptops and smartphones. It keeps applications up to date It easily picks up any vulnerabilities to remedy. Cons In the beginning, the timeout of Action 1 was very limited, but now it has improved dramatically and I am very impressed. Review Source ZC Zakary C. IT Law Practice Used the software for: 1-2 years ### "Action1, THE Patch Management Solution" December 20, 2024 5.0 My experience with Action1 has been fantastic. It just works so well. Patch management just works. Applications update without any issues. OS updates can be pushed/deployed how you like it. No other patch management solutions come close with Action1's ease of use. Pros There are so make positives of Action1. For starters, they have a strong stance on ICO and SOC compliance (Which makes compliance very happy). The patch management is powerful but also simple and intuitive to understand. I love the fact they are always improving and adding new features to the platform. Cons Action1, with all of its positives, do have some minor problems. An example is the remote desktop feature. It works well, but it is quite limited. There is no direct file transferring and switching displays on multi-monitor setups is very finicky. Though Action1 is not tailored for remote connections/assistance (Hence the title "Patch Management"). It does work in a pinch to connect to devices. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 was the only patch management solution that was willing to work with us without wanting us to pay for a minimum of 150 endpoints. Review Source LP Lonie P. IT Manager Automotive Used the software for: 2+ years ### "Replaced Itarian with Action1 with great results and highly recommend" December 20, 2024 5.0 Otherwise I'm totally sold on this product and would advise others to try it and see for themselves what It's capable of doing for them and saving time supporting your network. Pros Easy to use and install to all my workstations and run updates when needed without running around when problems arise. Remote access to clients make it a breeze to find issues like when it was last rebooted,or updated. I switched from Itarian after the free use ended and had issues with support frequently on logging in and took days to resolve it. Cons FTP-The only thing I missed from the transfer from Itarian was the ability to access folders from each machine to move user files to replacement PCs that I was working on. I have to dump the files on a flash drive and manually go back and forth from the dept the PC is in to transfer to new PC in my workroom. It was a lot easier to do installs from my tech folder file to transfer to the PC i was working on. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing Action1 Easy to use and had a 100 user free access before going to expand to more users which gave me access to see if it is everything I need in a RMM software for a small business looking to expand. Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) Cost was more than we wanted for a product that continually had login issues that took days for support to reset Review Source ES Elliot S. Assistant IT Manager Non-Profit Organization Management Used the software for: 1-2 years ### "I recommend using Action 1 " July 1, 2025 5.0 Pros My favourite thing about action 1 would of course have to be the generous offering of free endpoints. It's perfect for us, and a close second favourite feature is the remote access capability. It’s incredibly smooth and reliable, allowing me to manage devices from anywhere without the hassle of setting up additional tools. Whether I need to deploy scripts, run diagnostics, or just check on system health. Cons The only issue I've encountered with action 1 is on one occasion, programs like Zoom, when updating, lose the ability to update by themselves (manually) and have to be reinstalled, but this has been a rare encounter and is a quick fix, especially considering all the time saved deploying updates remotely. Review Source AL Andrew L. Senior Director - Facilities and Emergency Management Non-Profit Organization Management Used the software for: 1-2 years ### "Give Action1 a Chance, you WONT regret it!" June 30, 2025 5.0 Simple to use, cost effective, game-changing for the little guys, increases IT security, management, and protection! Pros The Free plan allows small Non-profits like myself to have enterprise IT management while being good stewards of our donated and raised money. Cons Nothing! Every problem or feature request I have had is either fixed or on the roadmap to be fixed in the near future. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 cost was the largest factor especially the existance of the free plan Review Source RH Ryan H. Technology Coordinator Education Management Used the software for: 6-12 months ### "Technology Coordinator" July 7, 2025 5.0 It has been great! I can hardly believe it does what all we need it to from products that we have been paying for. Pros Great that it is free for 200 and under PCs. Fantastic product! I like how you can remote and deploy to any PC. Cons It doesn't show a listing for uptime in the dashboard for all computers. You can view uptime individually but not all in one place. That would be nice to have. Hopefully will be in a new feature update. Switched from [PDQ Connect](https://www.capterra.com/p/10009259/PDQ-Connect/) Possibly going to quit paying for PDQ connect. It cost and Action 1 is a better price for us. Review Source AC Adam C. CEO Information Technology and Services Used the software for: Less than 6 months ### "Great tool that should be in EVERY toolbox" September 9, 2025 5.0 Excellent, thorough, confidence-building ease of use, I love it. It even allows for a quick start with the first 200 endpoints so you can truly test the product and decide on your own. Pros Ease; from initial setup to deployment, it is so easy. The process of updates is also incredible. It is a wonderful tool and I literally had my first node updating within 10 minutes of account registration. Cons The remote desktop can be a little laggy; however, Action1 never purports to being an RMM. I have also found that this feature is quite helpful with some specific instances. I have true hope that one day Action1 will also be my RMM. Switched from [Automox](https://www.capterra.com/p/148872/Automox/)[Syncro](https://www.capterra.com/p/207618/Syncro/)[SimpleHelp](https://www.capterra.com/p/209027/SimpleHelp/) Automox: Too Expensive; Syncro: Too Expensive and obtuse; SimpleHelp best price when self-hosted; but that threat is more than I care to fool with. Review Source AK Alexandros K. Security Architect Computer & Network Security Used the software for: 1-2 years ### "Effortless Patch Management and Endpoint Control in the Cloud" July 1, 2025 5.0 Overall, I’ve had a great experience with Action1. It has significantly streamlined our IT operations, improved endpoint security, and reduced manual workload. For companies looking for a scalable and cloud-native endpoint management solution, Action1 is an excellent choice Pros The platform is incredibly easy to use and intuitive, even for teams without deep technical expertise. I especially appreciated the real-time patch management and the ability to deploy updates across multiple endpoints simultaneously. The cloud-based approach also means there’s no need for on-prem infrastructure, which saves time and resources. Cons While overall very powerful, the reporting features could be more customizable. It would be helpful to have more flexibility Switched from [Patch My PC](https://www.capterra.com/p/241733/Patch-My-PC/) Action1 is the far better product than any one else. It really works!! Review Source ZZ Zach Z. Systems Administrator Media Production Used the software for: Less than 6 months ### "Third Party Updates Done Simply." July 1, 2025 5.0 Amazing value and has allowed me to get rid of my problematic WSUS. It also does some MAC stuff, but less great than how it handles Windows Devices. Pros Third party application updates done faily easily. It finds most all of the third party stuff and makes approving it easy. unusual or custom programs can be added but that ends up being pretty hands on, but better than patching dozens by hand. Cons Can't cancel updates that have already started, which includes if you accidentally added the reboot after patching function to a server or group of PCs that should stay on during the day. Alternatives considered [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) Reason for choosing Action1 Patching was very time intensive, the product was focused more on cloud features I didn't want. It does some cool network stuff though. Review Source HD Hasan D. IT Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "First experiences with action1" July 1, 2025 5.0 It is difficult to describe in 1-2 words. Since we continue to use it, the product is very good. We have tried alternatives. Action1 is better than other products, it seems to have shortcomings or we could not use it fully. It would be very good if we could get inventory information like snipe-it and glpi. The use of scripts in its own portal is limited, it would be good if it could be developed upon requests. video narrated applications like in manageengine helpdesk would be good for ease of use. Pros the agent is easy to install, then you can see the device in the administration panel. after releasing updates, the user is immediately prompted to reboot the computer. it's nice to get fast results Cons in cases where it gives an error, we do not have detailed information about the causes. could be improved Switched from [Comodo](https://www.capterra.com/p/10004350/COMODO/) Although xcitium also explores, patches are not printed properly. you cannot trust. Review Source VF Vagner F. Diretor Management Consulting Used the software for: 6-12 months ### "MSP e RMM é com a Action1" June 30, 2025 5.0 Melhor Solução de RMM em comparação as demais soluções do mercado Melhor Solução de RMM em comparação as demais soluções do mercado Pros Gerenciamento e atualização de patchs Gerenciamento e atualização de patchs Gerenciamento e atualização de patchs Cons Relatório da parte de inventários bem simples Relatório da parte de inventários bem simples Relatório da parte de inventários bem simples Alternatives considered [ITarian](https://www.capterra.com/p/185768/ITarain/) Reason for choosing Action1 Nada a declarar Nada a declarar Nada a declarar Review Source TG Tyler G. Systems Administrator Computer Hardware Used the software for: 6-12 months ### "Action1 - Great Solution For SMBs" June 30, 2025 5.0 Pros It's easy and simple to understand. Deploying software or pushing updates is very simple. Also help tremendously with identifying and remediating vulnerabilities. Cons Not a huge fan of the latency from when a device is actually connected versus what the console says. Also, would like an option to pick random endpoints within a group for ring updates. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 The price per endpoint was an easy choice. Review Source WH Wanderlei H. IT Analyst Accounting Used the software for: Less than 6 months ### "Action1 - A great tool to manage endpoints " July 1, 2025 5.0 I just have to thank you for how fantastic the Action1 tool is. I can manage more than 100 computers in just one place, install and uninstall software, and all of this with no cost (the first 200 endpoints). Pros The tool is fantastic! What makes Action1 a great tool is that it is completely free for 200 devices/computers. This is great for small and medium-sized companies that need software to control hardware/software inventory, in addition to allowing you to connect to an Active Directory server to search for machine information and even perform deployment on machines. You can create organizations and groups to separate machines, deploy software to endpoints, and connect to endpoints remotely. All of this in a cloud access! Cons I would like Action1 had multiple languages. I can help translate into Brazilian Portuguese if necessary! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.