--- title: "Remedly Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Remedly the right Mental Health EHR solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180647/Remedly/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Remedly 4.6 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Remedly Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews David F Professional NurseMedical Devices, 201 - 500 employeesUsed the software for: 1-2 years. “I like it because you can have all the medical records of each patient in a very orderly manner so that when the patient is attended to, the service is faster and more professional.“ January 3, 2025 Vânia R TeamAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “Some features could be easier to customize and the customer support is a bit difficult to reach and solve the problems.“ June 18, 2025 David F Professional NurseMedical Devices, 201 - 500 employeesUsed the software for: 1-2 years. “It facilitates daily programming, thus streamlining daily activities and automating tasks that are repetitive and take up valuable time.“ January 3, 2025 GK Garry K Business ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Navigating between modules feels very archaic. “ November 16, 2024 AC ALICE C PCM ANALYSTHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It has significantly improved workflow efficiency and patient management. While there are some areas for improvement, the platform is reliable and offers valuable features for healthcare providers.“ March 20, 2025 GK Garry K Business ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The software is clunky. “ November 16, 2024 NC Natalia C Patient Care ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The software’s customization options allow practices to tailor features to their specific needs, enhancing efficiency“ October 27, 2024 SR Shanelle R Practice ManagerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “The only con right now is that Remedly does not integrate with other systems.“ October 16, 2023 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott W. M. Founder and President Hospital & Health Care Used the software for: 2+ years ### "Excellent EMR solution for Plastic Surgeons, Dermatologists" December 31, 2018 5.0 Pros This product has vastly enhanced my efficiency by allowing me to offload my schedule and have most of my post-operative patients check in with virtual follow-ups, which they prefer anyway. My main bottleneck is my time and Remedly has freed up a ton of that. Cons This product is in need of a user interface overhaul, which I understand is coming in 2019. Review Source Response from Remedly February 22, 2019 Scott, thank you for taking time to sit down and write us a review. We very much appreciate it. You are correct, the software has been getting a full face-lift. Luckily, it's a short recovery time and the new look is already being rolled out. CM Christie M. Practice Manager Plastics Used the software for: 2+ years ### "Dr hecht office" November 6, 2024 5.0 WONDERFULL!!!! IT was easy to set and has been wonderful to use over the years soo grateful we switch to this platform:) Pros THE Calendar- The way it visually flows- the reports- colors easy to navigate and set up, works well in practice that is PAPER CHARTS STILL Cons would like to copy an appoint and paste- like Brickle use to do not duplicate of move - Just simple copy/ cut past in a different slot Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing Remedly Display- customization- appearance- color- CALENDER- scheduling Switched from [Symplast](https://www.capterra.com/p/178244/Symplast/) no reposts bad set up display! not good to run a practice Review Source Response from Remedly November 20, 2024 We super appreciate and are humbled by your glowing review of Remedly! It's heartwarming for us to hear how much your practice is enjoying using and benefiting from our solutions! We're here to support your full transition from paper to digital when you're ready, and let's connect on how to copy existing appointments which is easy to do. Thank you for choosing Remedly and sharing your feedback! JV Joni V. RN Injector Medical Practice Used the software for: 2+ years ### "Poor customer support" January 5, 2021 3.0 N/A Pros I like that this software is internet based and can be accessed from anywhere. It's convenient to use from home or work. Cons This software requires a lot of work to set up. It is basically bare bones. I understand this and it actually makes it very individualized once it is actually set up. Customer support is really bad. I had to call 4 times within several hours one day to get help. The system wasn't recognizing my email address to log in. I had clients and was unable to use the system for the majority of the day. The next time I asked for customer support, I didn't get a call back at all. I was told would get a call within 1 hour. No call. I had a question about how to change some information that was mistakenly documented on the wrong appointment. This software is quite costly for what you get. Review Source Response from Remedly February 22, 2022 Hello, Joni! We are sorry to hear you were not satisfied working with our support team and we appreciate your input which helps us improve. We have since implemented our 24x5 support program so we can address your needs in a more timely manner. We recognize the difficulty and stress caused by not being able to login to start your work day. As we discussed, it seems your email address, which doubles as your login username, had been changed for your account, which caused your login challenges. I am glad we were able to sort this out for you eventually. It is true that our software is highly configurable, allowing each practice to customize it to meet their unique needs. Investing the time up front to get these configurations right however brings practices significantly increased efficiency, buying more time for staff to focus on patients. Thank you for taking the time to provide us with your valuable feedback! SG Stephanie G. Owner, Nurse Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great EMR for complex clinic" November 5, 2024 4.0 I have had great experience with customer service and overall the intuitive nature of Remedly. I appreciate them continuing to grow features and hope they will continue to take clinic needs into account to keep easing user experience. Pros Versatility in scheduling and a full EMR platform. Cons Sometimes the system is cumbersome and has hard time adapting to my complexities as a clinic. Alternatives considered [IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Reason for choosing Remedly Felt it could be more adaptable to my needs. Seemed like I got on board early on in development and I could utilize that to my advantage of having what I need as a complex clinic, customized for my needs. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Needed more versatility as I opened The Health Spa Review Source Response from Remedly November 13, 2024 Thank you for your review of and feedback on Remedly! So glad to hear that our service and solutions are addressing the needs of your complex practice and that you appreciate our improvements built from client input! Since platform migrations can be challenging for any practice, requiring an investment in valuable staff and financial resources, it's important to select a comprehensive solution which your practice won't outgrow as you grow. Choosing Remedly ensures you won't need to shop again! SP Shar P. Practice Administrator Medical Devices Used the software for: 1-2 years ### "Excellent EHR and RCM systems for small practices" November 1, 2024 5.0 We have been using Remedly for a year and a half now, and overall I am very happy with the system. It's robust enough to fit our needs, but not overly complicated like some other systems are. As a smaller practice, this was an important point for us, because we don't need the same heft in our system as a large hospital. So I can only speak to a smaller practice experience, and it has been wonderful. Pros I like how quickly we were able to get our practice up and running, and that the EHR system was relatively quick to learn. We also like how responsive the Remedly team is to questions and addressing needs. They are also very proactive at fixing issues when they do occur. Cons There are a couple integration items that I'd like to see changed, such as insurance payments through the RCM system being reflected in the EHR system without a team member having to manually apply it. But the pros outweigh the cons, and we have good workarounds. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Athena was much more complicated than our small practice needed and had many more features than was necessary for us. Even after discussing with the company our limited needs, there wasn't a customizable approach to making it work for us. The setup process was extremely lengthy (months). And the price was a lot higher than we were able to spend on a system that was more complicated than we needed. Review Source Response from Remedly November 12, 2024 Thank you Shar for your supportive review! We are so grateful to hear that Remedly is right-sized for your practice and that our team is responsive to your needs! We appreciate your input to improve our solutions which we take to heart and will continue to work on. It's through listening to our clients' needs that we are able to develop our top-in-class platforms. Your unique application - eye prosthetics - demonstrates how flexible Remedly is to adapt successfully to various specialties. We look forward to continuing to support your practice's growth! CE Christine E. medical director Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy with Remedly" November 6, 2024 5.0 Very good. The customer service is very good. They are quick to respond with the necessary information. Pros Remedly is very easy to use! I like the ability to build my own templates to fit my style of documentation. Cons Mostly it is user error. I get lost on how to use some of the functions. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) Remedly has better functionality. The other platform did not have what i needed Review Source Response from Remedly November 20, 2024 Thank you so much for taking the time to share your feedback and for providing us with such a positive review! We're pleased to hear you appreciate our template creation and charting features which were developed working in tandem with medical directors such as yourself. And we're thrilled to hear you're happy with our support as well - thank you for making our day with your input! SG Sarah G. Patient Coordinator Medical Practice Used the software for: 1-2 years ### "Great for a small medical practice" November 22, 2022 5.0 Pros Remedly's integration with 360 Payments has totally transformed our payment process. We require deposits for a lot of procedures and rather than making sure we don't miss phone calls with patients ready to give their credit card information, we can just email or text them an invoice. Cons The invoice and payment receipts are separate and very clunky. The invoice will show the breakdown of charges including sales tax (if included) etc. which is important for the patient to understand the charges. However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details. Ex. if a product has sales tax, on the invoice the sales tax will be shown separately, I.e. shampoo: $20.00; tax: $2.00; TOTAL DUE: $22.00. But on the receipt, which is that we give our patients to show they have paid in full, the line item for the product will just show one price for that product, with tax included. I.e. shampoo: $22.00; TOTAL DUE: $22.00. This is confusing for patients to know exactly how much an item cost before tax. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) We needed better appointment scheduling and payment software. AP updates were very slow and dated with little functionality. Review Source Response from Remedly November 29, 2022 We're glad to hear that Remedly's integration with 360 Payments has improved your payment workflows! We have also shared your input to separate out sales tax from retail price on our receipts with our product team for consideration. Your feedback makes us a better company and solution! VR Verified Reviewer Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Using Remedly for 2+ years" February 11, 2020 5.0 Remedly is a growing company and they've been able to take feedback constructively and implement most, if not all, suggestions we've had over the years. Looking forward to seeing them still achieve more with this platform. Pros As far as comprehensive software goes for EHRs specific to medical aesthetics, Remedly stood out for us when we opted to go with them 2+ years ago. It has features including subscriptions that are quite useful. We've created internal hacks to help with efficiency and flow. Cons While not all of Remedly's features are used, it's a matter of preference. The inventory tracking is tremendous in theory, but executing has its practical limitations. Overall support, reliability, and ease of use has improved greatly. You've got to be savvy to use, but once you get into a rhythm you can make the software work and it will be an asset to keeping patient records clean, tidy, and well documented. Alternatives considered [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Remedly Features and functionality. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice Fusion had its limitations and it didn't organize records as cleanly as we needed. Review Source VR Verified Reviewer I'm a working medical field Health, Wellness and Fitness Used the software for: Less than 6 months ### "I was completely impressed with their professionalism and customer service." July 11, 2025 5.0 The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn. Pros Remedly is smart technology It improves patient care while making private practices profitable Remedly cares about its partners’ success and they care about ours — the essence of a true partnership Cons The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn. Review Source AC ALICE C. PCM ANALYST Hospital & Health Care Used the software for: Less than 6 months ### "PCM ANALYST" March 20, 2025 4.0 My overall experience with Remedly has been positive. It has significantly improved workflow efficiency and patient management. While there are some areas for improvement, the platform is reliable and offers valuable features for healthcare providers. Pros I liked that Remedly offers an all-in-one solution for practice management, EHR, billing, and patient engagement. The interface is user-friendly, and the automation features help streamline administrative tasks. Cons Some features could be more customizable, and occasional system slowdowns can be frustrating. Integration with third-party apps could also be improved. Review Source KL Kenisha L. Marketing Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing and helpful " December 4, 2024 5.0 I'm impressed with the convenience and accessibility it offers. The app's user interface is intuitive and easy to navigate, making it simple to book appointments and manage my health records. Pros Convenient for healthcare professionals. Easy appointment scheduling. Cons Customer service and response wait times. Review Source NC Natalia C. Patient Care Manager Medical Practice Used the software for: 2+ years ### "My Positive Experience with Remedly" October 27, 2024 5.0 Remedly is a great choice for healthcare facilities looking to modernize their record-keeping while improving patient care Pros Customer support is responsive and knowledgeable, addressing issues promptly. The software’s customization options allow practices to tailor features to their specific needs, enhancing efficiency Cons Even though for they are great for the most part, some customization options are limited, which may not meet the specific needs of all practices Review Source Response from Remedly November 7, 2024 We're thrilled to receive your rave review of Remedly! Our support team works hard to make sure users take full advantage of our rich feature set. We aim to build flexible solutions enabling practices to configure for their wide variety of workflows, but we do encounter limitations on occasion. In these scenarios, we encourage feedback so we can better meet your needs. We very much appreciate your kind words and your patronage! DQ Deborah Q. DNP owner Medical Practice Used the software for: 2+ years ### "Remedly EMR Review" October 14, 2023 5.0 Overall, Remedly has been a huge assett. It did take some time to get everything figured out, but that would be the case with any EMR. I have used several EMR platforms in the past and this has been the most user-friendly and just makes the most sense. Pros The remedy platform is user-friendly and designed to assist medical spas, dermatology and plastic surgery practices. I started using Remedly very early on in 2019 and can say it has come a long way. They have been understanding and patient with demanding calls to the office. Updates are always making improvements. You can call and ask for a change and will see it implemented with the next scheduled update. We have had two very knowledgeable and responsive account representatives. We bill commercial insurance through Remedly which has contracted with Auctus Dermatology Billing. A Huge shout out to John at Auctus billing as he has truly been an assett to our success. Cons Remedly works perfectly for our cosmetic dermatolgoy practice. Electronic RX requires extra payment so it would be nice, we are just not large enough to incur extra expenses and utilize all the add-ons.Customer support was patchy for the first years but has greatly improved. Review Source Response from Remedly October 17, 2023 Thank you so much for your inspiring and reaffirming review! We prioritize client feedback heavily into our frequent releases and we deeply value our partnership with The Auctus Group for high quality insurance billing management. We're glad to hear you appreciate our support and are super grateful to have you as our customer! FC Felecia C. Admin Assistant & Patient Coordinator Medical Practice Used the software for: 1-2 years ### "Remedly knows the importance of custom work flows!" September 28, 2023 4.0 Pros Easily customizable, multiple ways to accomplish a task, great customer service! -- We LOVE \[sensitive content hidden\]! Cons I wish that the patient portal experience was easier to manage. It would save time if we could customize the automatic texts that go out prior to each appointment. This would allow us to attach patient consents and have them filled out prior to each appointment daily. Taking as much weight off of the front desk by having an automated patient check in process would be a tremendous help. I would like for the developers to consider a "tip management" portfolio where you can assign tips from each appointment to any team member. Another area of improvement would be custom reports. All of the data is stored well, but you really have to get crafty for some of the reports. Review Source Response from Remedly October 9, 2023 Thank you for your valuable feedback as well as high marks! Your input helps drive constant improvements to our platform and services. Your Customer Success Manager will reach out to ensure we capture your needs accurately and to keep you updated on these enhancements. Keep sending us your thoughts! LB Laura B. physician Medical Practice Used the software for: 2+ years ### "Having a great rep turned around my opinion of Remedly" September 28, 2023 4.0 Now that \[sensitive content hidden\] is our representative, I am thrilled with the product. No one prior to \[sensitive content hidden\] has been able to solve problems or demonstrate best practices. So, while the product was adequate, I was not a fan. Having a knowledgeable point of contact that can understand our issues, troubleshoot and educate a solution is what now makes Remedly a superior product in my mind. Pros Honestly, \[sensitive content hidden\] as our rep is what I like most. I currently use Athena, Cerner and Remedly. Remedly is an EMR with some enhancements for cosmetic practices - but, there is nothing particularly special about the product. Cons Very difficult to communicate our needs or get adequate help prior to \[sensitive content hidden\] coming on board. Review Source Response from Remedly October 9, 2023 We are so pleased to hear that you enjoy working with your Customer Success Manager! We couldn't agree more that having a top-notch contact can really enhance your experience, and our CSMs work hard to ensure you're optimizing on your investment in Remedly. If there's anything we can do to improve our platform to better meet your needs, we're all ears! Thank you for taking the time to share your feedback. AH Ali H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A comprehensive medical database " December 20, 2022 5.0 It’s a journey which needs practice and daily interactions to get deeply into all corners of it. Pros Remedley offers a comprehensive medical database from scheduling to check in kiosk, procedures records, notes, follow ups, invoices, payments, statements, pre and post operative photos and many more features. Cons It’s not an easy to go software but it is the nature of comprehensive and complete data manager base. Review Source Response from Remedly January 9, 2023 Thank you for your kind words on our platform and we're so pleased to hear that your practice is benefiting from our solutions! Comprehensive software does take an investment to fully utilize but efficiencies gained are well worth the time and effort and our solutions grow with your practice. Thank you for taking the time to provide your feedback and submit your review! TC Tara C. Owner Cosmetics Used the software for: Less than 6 months ### "Medspa software" November 12, 2020 4.0 As always it is hard to transition from one software to another, but the Remedly team was always there to answer our questions and walk us throught the software. In addition to the team there is an online help desk with videos and step bystep instructions. This is a key detailed feature that has been a lifesaver. Pros We love the functionality and ease of use with the calendar as well as the automated patient reminders, and the online patient portal. Our clients are getting use to the patient portal feature that allows them to fill out all of their forms before arrival. This makes their spa appointment more enjoyable because they are not having to spend time filling out forms in the office, and they are able to go straight back to the room and enjoy their relaxing appointment. Cons I wish that we were able to change the text content and/or text the clients directly to update them on changes to their appointment. As of now we are either sending an email (which they don't always get in time) or having to call ( they don't always answer). Also, it would be nice to have a service price button like the inventory button. There are times we have to look up prices for services, but it takes quite a few steps. Hopefully in the future we can have a quick button like with inventory. This would be an amazing feature! Review Source Response from Remedly February 22, 2022 Hello, Tara! Thank you for your feedback. We are pleased to hear you enjoy using Remedly! We work hard to deliver a platform which helps practices function more efficiently, and many of our improvements have been based on feedback from our valuable users. For example, we now offer a module which allows you to text directly with your patients as needed, including the ability to send images. This is in addition to our automated appointment confirmation text and email communications, for which you can customize the content as well as schedule when they're sent. We also like hearing that you felt supported throughout the onboarding process and that you appreciated the multiple resources available to you, enabling a smooth transition to Remedly. Thank you again for your thoughtful feedback! KC Kristen C. Administrative Assistant Medical Practice Used the software for: Less than 6 months ### "Remedly Review" September 29, 2023 4.0 the customer support from \[sensitive content hidden\] has been amazing. Pros the help from \[sensitive content hidden\] and quick responses have been critical in this change for us. Cons We have had issues with Memberships, Commissions, and some other things but all are either being addressed or requested to the Remedly team for future enhancements. Review Source Response from Remedly October 9, 2023 We deeply appreciate hearing that you are receiving great support and that your outstanding needs regarding some of our features are being addressed. Transitioning to a new platform can be challenging for any practice, and we try to make the experience as seamless as possible for all involved. Thank you for your tight collaboration and input to help us iterate and improve! MS Michael S. Ocularist Medical Devices Used the software for: 6-12 months ### "Remedly, not only for Plastic Surgeons. " June 8, 2021 5.0 Being able to finally find a program that allows for the customization our field requires has been so helpful to move from pen and paper to the modern age. Pros Being able to customize Procedure notes, create dot phrase macros as well as being able to customize the platform to best fit our niche ocular prosthetic field. Cons The portion that I like the least would be the setting up of reminders for patients appointments. While the functionality is there, in my opinion, it could be a little more instructive on when the reminders go out and how that interacts with the system. Review Source KS Krystyna S. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "User friendly but needs additional reporting features" November 17, 2022 3.0 Pros The product is easy to use and information is simple to find within the system. Cons The reporting features are lacking. I would like to see more user flexibility and to not have to rely on Remedly to create reports for me. Review Source Response from Remedly November 22, 2022 Thank you for your feedback! We would like to improve our reporting capabilities to better meet your needs. Please schedule time with your Customer Success Manager to provide your input on how we can improve. We look forward to addressing what's not working for you! RW Rachel W. Surgeon Medical Practice Used the software for: 1-2 years ### "Intuitive software with great customer support " May 19, 2021 5.0 Love Remedly! Pros Remedly has AMAZING customer support. I routinely reach out to the best Customer Success Manager, \[SENSITIVE CONTENT HIDDEN\]. Remedly takes customer suggestions seriously and has implemented several meaningful changes based on customer feedback in the last few months alone. Cons Some of the scheduling functions could be improved, however it is much better than other platforms I have used Review Source MK Michael K. Plastic Surgeon Hospital & Health Care Used the software for: 2+ years ### "Health Care EHR/ EMR/ Schedular- Remedly" February 27, 2019 5.0 Remedly has offorded me the opportunity to take back control of my practice with a simple, streamlined and integrated cloud based program. Pros It’s multifocal Approach to patient care and ability to have everything within the patient’s chart at your fingertips including; photography, EMR, EHR, schedular, point of sale, online store capabilities, use of Siri on your mobile device. Cons Sometimes a bit slow starting the program Review Source LB Lindsay B. Patient Coordinator Medical Practice Used the software for: 6-12 months ### "Remedly is great!" February 19, 2019 5.0 The customer service for this software is phenomenal. Every time I call I get a person that is able to help me right away. Very unlike other companies that puts you through a phone tree and almost always never has someone available right away. Pros The best part of this software is that it is easy to use for the employees and for the patient as well. Cons There are things that can be added to the software for better added features such as being able to re-send invitation links. Review Source BH Brady H. Cosmetic Surgeon Medical Practice Used the software for: Less than 6 months ### "Finally one that works" December 18, 2018 5.0 We are able to see in real time our practice financials and the reports needed to run our business. The clinical side of the software has been a great improvement on the systems we have used in the past. Pros Remedly has been user friendly. This is our 4th EMR/practice management software and we have finally found one that is actually capable of doing what was claimed. Cons The note and quote formats could be improved upon. Review Source Response from Remedly January 18, 2019 Thank you for being a valued customer and providing your feedback. We look forward to continue providing you with great service and ongoing product enhancements. JG Juliette G. Medical Receptionist Medical Practice Used the software for: Less than 6 months ### "Review of Remedly" March 22, 2019 5.0 The overall experience has been great. Our rep has been absolutely amazing in helping my team get up and running using the software. She is amazing!! Pros What I like most about this software is how functional it is. Cons I have not yet run into any major cons in using this software yet! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.