---
title: "Remedly Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Remedly the right Medical Scheduling solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/180647/Remedly/reviews/"
page_type: "reviews"
language: "en"
---

Remedly

4.6 (77)

[View alternatives](https://www.capterra.com/p/180647/Remedly/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 26th, 2026

# Reviews of Remedly

Ease of use

4.5

Customer Service

4.6

## Pros and Cons in Reviews

David F

Professional NurseMedical Devices, 201 - 500 employeesUsed the software for: 1-2 years.

“I like it because you can have all the medical records of each patient in a very orderly manner so that when the patient is attended to, the service is faster and more professional.“

January 3, 2025

Vânia R

TeamAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months.

“Some features could be easier to customize and the customer support is a bit difficult to reach and solve the problems.“

June 18, 2025

David F

Professional NurseMedical Devices, 201 - 500 employeesUsed the software for: 1-2 years.

“It facilitates daily programming, thus streamlining daily activities and automating tasks that are repetitive and take up valuable time.“

January 3, 2025

GK

Garry K

Business ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Navigating between modules feels very archaic. “

November 16, 2024

AC

ALICE C

PCM ANALYSTHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: Less than 6 months.

“It has significantly improved workflow efficiency and patient management. While there are some areas for improvement, the platform is reliable and offers valuable features for healthcare providers.“

March 20, 2025

GK

Garry K

Business ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“The software is clunky. “

November 16, 2024

NC

Natalia C

Patient Care ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“The software’s customization options allow practices to tailor features to their specific needs, enhancing efficiency“

October 27, 2024

SR

Shanelle R

Practice ManagerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years.

“The only con right now is that Remedly does not integrate with other systems.“

October 16, 2023

## Showing most helpful reviews

Showing 1-25 of 77 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Scott W. M.  
Founder and President  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent EMR solution for Plastic Surgeons, Dermatologists"

December 31, 2018

5.0

Pros

This product has vastly enhanced my efficiency by allowing me to offload my schedule and have most of my post-operative patients check in with virtual follow-ups, which they prefer anyway. My main bottleneck is my time and Remedly has freed up a ton of that.

Cons

This product is in need of a user interface overhaul, which I understand is coming in 2019.

Review Source

Response from Remedly

February 22, 2019

Scott, thank you for taking time to sit down and write us a review. We very much appreciate it. You are correct, the software has been getting a full face-lift. Luckily, it's a short recovery time and the new look is already being rolled out.

SG

Stephanie G.  
Owner, Nurse Practitioner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great EMR for complex clinic"

November 5, 2024

4.0

I have had great experience with customer service and overall the intuitive nature of Remedly. I appreciate them continuing to grow features and hope they will continue to take clinic needs into account to keep easing user experience.

Pros

Versatility in scheduling and a full EMR platform.

Cons

Sometimes the system is cumbersome and has hard time adapting to my complexities as a clinic.

Alternatives considered

[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/)

Reason for choosing Remedly

Felt it could be more adaptable to my needs. Seemed like I got on board early on in development and I could utilize that to my advantage of having what I need as a complex clinic, customized for my needs.

Switched from

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Needed more versatility as I opened The Health Spa

Review Source

Response from Remedly

November 13, 2024

Thank you for your review of and feedback on Remedly! So glad to hear that our service and solutions are addressing the needs of your complex practice and that you appreciate our improvements built from client input! Since platform migrations can be challenging for any practice, requiring an investment in valuable staff and financial resources, it's important to select a comprehensive solution which your practice won't outgrow as you grow. Choosing Remedly ensures you won't need to shop again!

JV

Joni V.  
RN Injector  
Medical Practice  
Used the software for: 2+ years

### "Poor customer support"

January 5, 2021

3.0

N/A

Pros

I like that this software is internet based and can be accessed from anywhere. It's convenient to use from home or work.

Cons

This software requires a lot of work to set up. It is basically bare bones. I understand this and it actually makes it very individualized once it is actually set up. Customer support is really bad. I had to call 4 times within several hours one day to get help. The system wasn't recognizing my email address to log in. I had clients and was unable to use the system for the majority of the day. The next time I asked for customer support, I didn't get a call back at all. I was told would get a call within 1 hour. No call. I had a question about how to change some information that was mistakenly documented on the wrong appointment. This software is quite costly for what you get.

Review Source

Response from Remedly

February 22, 2022

Hello, Joni! We are sorry to hear you were not satisfied working with our support team and we appreciate your input which helps us improve. We have since implemented our 24x5 support program so we can address your needs in a more timely manner. We recognize the difficulty and stress caused by not being able to login to start your work day. As we discussed, it seems your email address, which doubles as your login username, had been changed for your account, which caused your login challenges. I am glad we were able to sort this out for you eventually. It is true that our software is highly configurable, allowing each practice to customize it to meet their unique needs. Investing the time up front to get these configurations right however brings practices significantly increased efficiency, buying more time for staff to focus on patients. Thank you for taking the time to provide us with your valuable feedback!

SP

Shar P.  
Practice Administrator  
Medical Devices  
Used the software for: 1-2 years

### "Excellent EHR and RCM systems for small practices"

November 1, 2024

5.0

We have been using Remedly for a year and a half now, and overall I am very happy with the system. It's robust enough to fit our needs, but not overly complicated like some other systems are. As a smaller practice, this was an important point for us, because we don't need the same heft in our system as a large hospital. So I can only speak to a smaller practice experience, and it has been wonderful.

Pros

I like how quickly we were able to get our practice up and running, and that the EHR system was relatively quick to learn. We also like how responsive the Remedly team is to questions and addressing needs. They are also very proactive at fixing issues when they do occur.

Cons

There are a couple integration items that I'd like to see changed, such as insurance payments through the RCM system being reflected in the EHR system without a team member having to manually apply it. But the pros outweigh the cons, and we have good workarounds.

Switched from

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Athena was much more complicated than our small practice needed and had many more features than was necessary for us. Even after discussing with the company our limited needs, there wasn't a customizable approach to making it work for us. The setup process was extremely lengthy (months). And the price was a lot higher than we were able to spend on a system that was more complicated than we needed.

Review Source

Response from Remedly

November 12, 2024

Thank you Shar for your supportive review! We are so grateful to hear that Remedly is right-sized for your practice and that our team is responsive to your needs! We appreciate your input to improve our solutions which we take to heart and will continue to work on. It's through listening to our clients' needs that we are able to develop our top-in-class platforms. Your unique application - eye prosthetics - demonstrates how flexible Remedly is to adapt successfully to various specialties. We look forward to continuing to support your practice's growth!

CE

Christine E.  
medical director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Happy with Remedly"

November 6, 2024

5.0

Very good. The customer service is very good. They are quick to respond with the necessary information.

Pros

Remedly is very easy to use! I like the ability to build my own templates to fit my style of documentation.

Cons

Mostly it is user error. I get lost on how to use some of the functions.

Switched from

[Millenium](https://www.capterra.com/p/36629/Millenium/)

Remedly has better functionality. The other platform did not have what i needed

Review Source

Response from Remedly

November 20, 2024

Thank you so much for taking the time to share your feedback and for providing us with such a positive review! We're pleased to hear you appreciate our template creation and charting features which were developed working in tandem with medical directors such as yourself. And we're thrilled to hear you're happy with our support as well - thank you for making our day with your input!

SG

Sarah G.  
Patient Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Great for a small medical practice"

November 22, 2022

5.0

Pros

Remedly's integration with 360 Payments has totally transformed our payment process. We require deposits for a lot of procedures and rather than making sure we don't miss phone calls with patients ready to give their credit card information, we can just email or text them an invoice.

Cons

The invoice and payment receipts are separate and very clunky. The invoice will show the breakdown of charges including sales tax (if included) etc. which is important for the patient to understand the charges. However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details. Ex. if a product has sales tax, on the invoice the sales tax will be shown separately, I.e. shampoo: $20.00; tax: $2.00; TOTAL DUE: $22.00. But on the receipt, which is that we give our patients to show they have paid in full, the line item for the product will just show one price for that product, with tax included. I.e. shampoo: $22.00; TOTAL DUE: $22.00. This is confusing for patients to know exactly how much an item cost before tax.

Switched from

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

We needed better appointment scheduling and payment software. AP updates were very slow and dated with little functionality.

Review Source

Response from Remedly

November 29, 2022

We're glad to hear that Remedly's integration with 360 Payments has improved your payment workflows! We have also shared your input to separate out sales tax from retail price on our receipts with our product team for consideration. Your feedback makes us a better company and solution!

VR

Verified Reviewer  
Director of Operations  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Using Remedly for 2+ years"

February 11, 2020

5.0

Remedly is a growing company and they've been able to take feedback constructively and implement most, if not all, suggestions we've had over the years. Looking forward to seeing them still achieve more with this platform.

Pros

As far as comprehensive software goes for EHRs specific to medical aesthetics, Remedly stood out for us when we opted to go with them 2+ years ago. It has features including subscriptions that are quite useful. We've created internal hacks to help with efficiency and flow.

Cons

While not all of Remedly's features are used, it's a matter of preference. The inventory tracking is tremendous in theory, but executing has its practical limitations. Overall support, reliability, and ease of use has improved greatly. You've got to be savvy to use, but once you get into a rhythm you can make the software work and it will be an asset to keeping patient records clean, tidy, and well documented.

Alternatives considered

[DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Reason for choosing Remedly

Features and functionality.

Switched from

[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)

Practice Fusion had its limitations and it didn't organize records as cleanly as we needed.

Review Source

NL

Nick L.  
Practice Administrator  
Medical Practice  
Used the software for: 6-12 months

### "The Change Electronic Healthcare Platforms Needed!"

January 31, 2020

5.0

Our practice chose the Remedly cloud-based platform – no, we are not a mega practice or some paid advertisement. We are regular medical professionals who want to see our clinic succeed and ensure our patient’s success. Part of a successful patient-provider relationship is ensuring that we document well, bill appropriately, and are able to complete daily operations without wasting our patient’s time. Remedly is more than just an EHR and PM platform it is a group of dedicated people who stand behind their technology. When we speak, they listen and continually strive to fulfill our needs and our patient’s needs from the moment of contact, through the revenue cycle, and every engagement thereafter.

Pros

Why choose Remedly? Great support from their staff members. One system to accomplish everything your practice needs. Customized for your needs yesterday, today, and well into the future!

Cons

They are still growing their marketing platform and relatively new; however, I believe every day they continue to improve in these areas. Once they have their weakness down they will be unbeatable I feel in this space with their tenacity and dedication to clinics like us.

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)[Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)

Reason for choosing Remedly

When searching for the best technology to bring into a practice you find yourself immersed in a sea of options – yet, one wrong decision and your practice will find itself in choppy waters. Harder still, finding the technology designed with specialty practice operations in mind. As someone who has experienced and overseen the operational flow in general and specialty practice settings for over a decade and half, I have used numerous electronic health record (EHR) and practice management systems (PM), including some listed above. Listen closely, they are not all created equal and the best technology without support is useless! Remedly provides exactly what we need and is prepared to grow with us.

Review Source

VR

Verified Reviewer  
I'm a working medical field  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I was completely impressed with their professionalism and customer service."

July 11, 2025

5.0

The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn.

Pros

Remedly is smart technology It improves patient care while making private practices profitable Remedly cares about its partners’ success and they care about ours — the essence of a true partnership

Cons

The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn.

Review Source

MG

Makayla G.  
HHA  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Awesome App"

March 27, 2025

5.0

Pros

Remedly is easy to navigate and simple to use.

Cons

I love everything about the app Remedly.

Review Source

AC

ALICE C.  
PCM ANALYST  
Hospital & Health Care  
Used the software for: Less than 6 months

### "PCM ANALYST"

March 20, 2025

4.0

My overall experience with Remedly has been positive. It has significantly improved workflow efficiency and patient management. While there are some areas for improvement, the platform is reliable and offers valuable features for healthcare providers.

Pros

I liked that Remedly offers an all-in-one solution for practice management, EHR, billing, and patient engagement. The interface is user-friendly, and the automation features help streamline administrative tasks.

Cons

Some features could be more customizable, and occasional system slowdowns can be frustrating. Integration with third-party apps could also be improved.

Review Source

oK

omar K.  
Sales Manager  
Consumer Services  
Used the software for: 6-12 months

### "Excellent Platform!"

December 13, 2024

5.0

Overall Remedly is an excellent platform and makes our life easier. We can streamline our workflow and be better organized and manage our clinic.

Pros

The automation of time consuming tasks help create a smooth an consistent workflow in our work environment. Allowing us to spend more time with the patient and customers.

Cons

I thought the cost was a bit high, however the size of our company and usage allows us to justify this expense.

Review Source

AB

Amanda B.  
CEO  
Medical Practice  
Used the software for: 2+ years

### "Remedly is Great for Med Spas"

July 14, 2023

5.0

Overall, Remedly is fantastic for medical spas. Not all spas are created equal so the ability to customize has been outstanding.

Pros

It’s customizable features. It is unparalleled.

Cons

The only thing I’d recommend is an app for the patient portal.

Reason for choosing Remedly

The customization, customer support, and ease of use.

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

Wanted more marketing and retail features.

Review Source

Response from Remedly

October 6, 2023

Thank you for your feedback on Remedly! We really appreciate the details you've provided and would like to discuss further with you how these specific features can improve. Please schedule time with your Customer Success Manager so they can capture and share your input!

AR

Amanda R.  
General Manager  
Medical Practice  
Used the software for: 1-2 years

### "We love Remedly!"

November 18, 2022

5.0

My overall experience with Remedly is absolutely positive!! Can’t wait to see how else they improve their already great system

Pros

We switched to Remedly from MSPA (Mack Software) after being with them for 10+ years. Their software was great but very outdated. It was a Remote Desktop setup that was only accessible on desktops only, up to 10 computers.When searching for a new EHR, I was looking for a few things in particular 1. A centralized client database since we have 2 locations and clients that frequent both2. Unlimited users / Access to the schedule via app or website3. The ability to pre-purchase services, such as Botox units, and be able to use said services with a left over quantity of unitsTo my surprise, these were really hard features to come by. Either systems were lacking or were outrageously expensive.Remedly checked all of our boxes and has been improving since on boarding. We have been able to support our business using Remedly with ease. \[SENSITIVE CONTENT\] is incredible and so helpful every time I have any questions

Cons

There are some select features that we had in MSPA that we miss with Remedly.1. The ability to pre-pay for services at checkout without previously creating a pre-paid package2. Ease of gift cards. Gift cards are a newer to Remedly so I imagine it is being worked on. However the gift card process isn’t great and the gift card that is printed is not presentable. We use separate gift certificates instead of the gift cards Remedly provides but the code associated with the purchase is 20-30 characters and time consuming to write when a client waiting for their gift certificate 3. Scheduling providers. We have about 15 different providers between the offices. I would like the ability to input times available and have only those scheduled providers on the schedule rather than placing time blocks to convey availability

Alternatives considered

[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[mSPA](https://www.capterra.com/p/104569/mSPA/)

Outdated software

Review Source

Response from Remedly

November 22, 2022

Thank you for your feedback on Remedly! We really appreciate the details you've provided and would like to discuss further with you how these specific features can improve. Please schedule time with your Customer Success Manager so they can capture and share your input!

CF

Courtney F.  
Director  
Hospital & Health Care  
Used the software for: 6-12 months

### "Flexible build Scheduling and EMR application"

May 12, 2023

5.0

Loved it. We needed a completely separate EMR and scheduling tool that was easy to use. This absolutely worked for us.

Pros

It was very easy to customize, use and train. The customer support was fantastic. We were trying to find a product that could be customized for a very specific application and may operators. This was the only one that would do what we needed and provided growth, flexibility, numerous text and marketing options, and very reasonable cost structure.

Cons

Document build and management was the most complicated feature. Fillable forms didn't line up properly, we eventually went back to paper forms.

Reason for choosing Remedly

Flexibility! Other products were so specifically hair or spa, they could not adapt to a single medical procedure clinic with numerous operators needing access to the patient schedule.

Review Source

Response from Remedly

July 6, 2023

Thank you for your valuable feedback Courtney! We love hearing that you found Remedly highly flexible to address your unique needs successfully! Our platform is used by a broad range of specialties, attesting to its configurability. We appreciate your kind words on our support team as well - they work hard to make sure our clients maximize on their investment!

OF

Orna F.  
Plastic surgeon  
Medical Practice  
Used the software for: 1-2 years

### "Remedly Is a decent practice management and scheduling system"

March 20, 2020

4.0

This system works well for scheduling and charting.

Pros

Cloud-based. I like the ease of inputting appointments. Once the templates are in place, which was a time consuming process, charting is easy as well. They have made improvements over time and are receptive to feedback. I like the support team.

Cons

The system does not generate enough useful reports. It seems to have improved, but still not that useful. One puts in a lot of data, but most of it can’t be utilized for information. The system is not ideal for insurance use. In fact, if you do a lot of insurance I cannot recommend this system at this time. Quoting and inputting payments is cumbersome and we use a different method for that in the practice.

Review Source

Response from Remedly

February 22, 2022

Hello, Orna! Thank you for your feedback. We are pleased to hear that Remedly helps your practice run more efficiently and that you appreciate working with our support team! We now have a dedicated module for handling insurance claims called Revenue Cycle Management (RCM). Designed in collaboration with our partner The Auctus Group, a top insurance billing firm, the RCM module provides an intuitive user interface for streamlined medical billing. Whether you manage your claims in-house or outsource your billing to The Auctus Group, our solution helps practices maximize on their claims and reduce their billing overhead. As for improved reporting, we also offer our Advanced Analytics module. These high-level, graphical reports can be manipulated on the fly, allowing you to drill down on the insights you need to analyze your practice's efficiency and effectiveness. Feel free to contact us at support@remedly.com to learn more about these modules and thank you for your input!

LF

Lisa F.  
Practice Manager  
Plastics  
Used the software for: 2+ years

### "Every day use and Advanced Analytics "

October 5, 2023

5.0

A+, great that they listen to users and implement new ideas that everday users need.

Pros

Charting and all EHR/EMF functions are easy to use, but we are really starting to utilize other features for reporting.

Cons

Now that there is training set up to become a super user, that has been a valuable asset

Alternatives considered

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)

Review Source

Response from Remedly

October 16, 2023

Wow Lisa we are deeply appreciative of and grateful for your superlative review! We work hard to deliver for our practices and are thrilled to hear that our platform is user friendly and that, through our training support, you're expanding your Remedly usage. Thank you again for your stellar review!

MM

Maureen M.  
Co-owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Very pleased with this product"

December 21, 2022

5.0

Reducing the paper charts in our office has been huge. Remedly is easy for me (I am the tech. challenged one) to manage patient charts. It seems very intuitive to me to use.

Pros

We are a very small practice with only 6 billing codes- the ability to customize was HUGE for us as most products have too many features we would never use but would end up paying for.

Cons

For our office, it was just taking the time for us to learn while still working with an old server based system. Remedly has so many instructional videos as well as their Zen Desk for help. It was more our office issue and not Remedly.

Review Source

Response from Remedly

December 27, 2022

We're so pleased to hear of the impact Remedly has made to your office to move from paper-based workflows to digital! We're glad to know you get so much value from using our EHR for practice management integrated with our RCM for claims management. There's always a learning curve with new systems and we're pleased you were able to use our online Help Center to support your team with this transition. Thank you so much for your feedback - it is a wonderful holiday gift for our team!

JB

JURIS B.  
Medical Director  
Medical Practice  
Used the software for: 1-2 years

### "Positive Experience with Remedly"

January 23, 2020

5.0

Biggest issue for me personally has been portability and easy of use. Also, much less expensive (and support staff much more responsive) than with Nextech, who I left after 25 or so years of steadily increasing costs and decreasing tech support

Pros

Intuitive, easy to use, can be accessed from anywhere via smart device/phone (i.e. can check next days schedule, finish some notes on the phone after coming home for dinner), secure & HIPPA compliant communication, excellent photo storage system (directly off iPhone), ability to submit prescriptions directly to pharmacy, financial reports, etc

Cons

A few quirks with the reminder system (lists oldest first and have to scroll all the way to bottom of list to find current ones) that I have asked them to fix and they still have not done so - but overall, very responsive support team and I am sure they will do so

Reason for choosing Remedly

More functionality, young and enthusiastic support staff and company management

Switched from

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)

See above

Review Source

MB

Marc B.  
Owner, physician  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Highly Recommend"

November 3, 2022

5.0

Overall, we are very pleased with the platform. We would highly recommend it to anyone

Pros

Overall functionality, ease of navigation through platform, ease of invoicing and inventory management. Really, we love everything about it. If there is something that can be fixed, they are great about taking that information and implementing it though monthly updates.

Cons

Lack of functional app for the i phone. We can access it on our phone but it is extremely cumbersome to use

Review Source

Response from Remedly

November 22, 2022

Thank you for your feedback on Remedly! We are pleased to see that you're enjoying using our platform. In terms of the mobile interface, we are enhancing this functionality in our next release early next month. We'll let you know when it's in place so you can check it out!

JN

James N.  
President  
Medical Practice  
Used the software for: 2+ years

### "Essential part of our Practice"

April 5, 2019

5.0

Must have for our practice after using it for the past 3 years, new staff get up and running with it fairly easily. Very reliable and look forward to future releases.

Pros

Solid cloud based integrated software for all aspects of plastic surgery. So many features it keeps everyone informed about our patient flow from scheduling to invoices and charting. For executive management it provides real time analysis of practice trends and identifies staff productivity.

Cons

I hope the mobile interface will adjust to screen views better with future releases.

Review Source

SP

Sagar P.  
MD  
Medical Practice  
Used the software for: 2+ years

### "Beverly Hills Practice Owner"

April 23, 2021

5.0

I signed up with Remedly as my first practice purchase out the gate. The on boarding team treats you like family and is vested in the growth of your practice from the get go. The platform is constantly improving and add customization and partnerships.

Pros

Ease of Use, Price, Customer Support, Scheduling Platform.

Cons

Photo System does not meet the needs of a plastic surgery practice but would work well for a medical spa.

Review Source

LB

Lindsay B.  
Patient Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Remedly is great!"

February 19, 2019

5.0

The customer service for this software is phenomenal. Every time I call I get a person that is able to help me right away. Very unlike other companies that puts you through a phone tree and almost always never has someone available right away.

Pros

The best part of this software is that it is easy to use for the employees and for the patient as well.

Cons

There are things that can be added to the software for better added features such as being able to re-send invitation links.

Review Source

BH

Brady H.  
Cosmetic Surgeon  
Medical Practice  
Used the software for: Less than 6 months

### "Finally one that works"

December 18, 2018

5.0

We are able to see in real time our practice financials and the reports needed to run our business. The clinical side of the software has been a great improvement on the systems we have used in the past.

Pros

Remedly has been user friendly. This is our 4th EMR/practice management software and we have finally found one that is actually capable of doing what was claimed.

Cons

The note and quote formats could be improved upon.

Review Source

Response from Remedly

January 18, 2019

Thank you for being a valued customer and providing your feedback. We look forward to continue providing you with great service and ongoing product enhancements.

JG

Juliette G.  
Medical Receptionist  
Medical Practice  
Used the software for: Less than 6 months

### "Review of Remedly"

March 22, 2019

5.0

The overall experience has been great. Our rep has been absolutely amazing in helping my team get up and running using the software. She is amazing!!

Pros

What I like most about this software is how functional it is.

Cons

I have not yet run into any major cons in using this software yet!

Review Source

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