# Page 3 | Remedly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Remedly the right Mental Health solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180647/Remedly/reviews --- Remedly 4.6 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Remedly ## Showing most helpful reviews Showing 51-75 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LF Lisa F. Practice Manager Plastics Used the software for: 2+ years ### "Every day use and Advanced Analytics " October 5, 2023 5.0 A+, great that they listen to users and implement new ideas that everday users need. Pros Charting and all EHR/EMF functions are easy to use, but we are really starting to utilize other features for reporting. Cons Now that there is training set up to become a super user, that has been a valuable asset Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Review Source Response from Remedly October 16, 2023 Wow Lisa we are deeply appreciative of and grateful for your superlative review! We work hard to deliver for our practices and are thrilled to hear that our platform is user friendly and that, through our training support, you're expanding your Remedly usage. Thank you again for your stellar review! TC Tara C. Owner Cosmetics Used the software for: Less than 6 months ### "Medspa software" November 12, 2020 4.0 As always it is hard to transition from one software to another, but the Remedly team was always there to answer our questions and walk us throught the software. In addition to the team there is an online help desk with videos and step bystep instructions. This is a key detailed feature that has been a lifesaver. Pros We love the functionality and ease of use with the calendar as well as the automated patient reminders, and the online patient portal. Our clients are getting use to the patient portal feature that allows them to fill out all of their forms before arrival. This makes their spa appointment more enjoyable because they are not having to spend time filling out forms in the office, and they are able to go straight back to the room and enjoy their relaxing appointment. Cons I wish that we were able to change the text content and/or text the clients directly to update them on changes to their appointment. As of now we are either sending an email (which they don't always get in time) or having to call ( they don't always answer). Also, it would be nice to have a service price button like the inventory button. There are times we have to look up prices for services, but it takes quite a few steps. Hopefully in the future we can have a quick button like with inventory. This would be an amazing feature! Review Source Response from Remedly February 22, 2022 Hello, Tara! Thank you for your feedback. We are pleased to hear you enjoy using Remedly! We work hard to deliver a platform which helps practices function more efficiently, and many of our improvements have been based on feedback from our valuable users. For example, we now offer a module which allows you to text directly with your patients as needed, including the ability to send images. This is in addition to our automated appointment confirmation text and email communications, for which you can customize the content as well as schedule when they're sent. We also like hearing that you felt supported throughout the onboarding process and that you appreciated the multiple resources available to you, enabling a smooth transition to Remedly. Thank you again for your thoughtful feedback! MM Maureen M. Co-owner Hospital & Health Care Used the software for: 1-2 years ### "Very pleased with this product" December 21, 2022 5.0 Reducing the paper charts in our office has been huge. Remedly is easy for me (I am the tech. challenged one) to manage patient charts. It seems very intuitive to me to use. Pros We are a very small practice with only 6 billing codes- the ability to customize was HUGE for us as most products have too many features we would never use but would end up paying for. Cons For our office, it was just taking the time for us to learn while still working with an old server based system. Remedly has so many instructional videos as well as their Zen Desk for help. It was more our office issue and not Remedly. Review Source Response from Remedly December 27, 2022 We're so pleased to hear of the impact Remedly has made to your office to move from paper-based workflows to digital! We're glad to know you get so much value from using our EHR for practice management integrated with our RCM for claims management. There's always a learning curve with new systems and we're pleased you were able to use our online Help Center to support your team with this transition. Thank you so much for your feedback - it is a wonderful holiday gift for our team! DR Daphne R. RN Medical Practice Used the software for: 1-2 years ### "I do NOT Recommend Remedly. " May 4, 2023 1.0 None. Only problems were created by using Remedly. Pros Did not like anything about Remedly. Do not purchase. Talk to practices that are currently using it. Cons Disliked everything about Remedly. It is the worst medical software I have ever used. I highly recommend Aesthetic Pro. Buyer Beware! Review Source Response from Remedly July 6, 2023 We are disappointed to hear your thoughts on our platform and wish you had provided more specifics so we could better understand what didn't work for you. If we were able to identify you as a client, we would reach out to try to help, and your non-user name may reveal a competitor's alliance. If you do have specifics to share, please contact us so we can address your needs! KC Kristen C. Administrative Assistant Medical Practice Used the software for: Less than 6 months ### "Remedly Review" September 29, 2023 4.0 the customer support from \[sensitive content hidden\] has been amazing. Pros the help from \[sensitive content hidden\] and quick responses have been critical in this change for us. Cons We have had issues with Memberships, Commissions, and some other things but all are either being addressed or requested to the Remedly team for future enhancements. Review Source Response from Remedly October 9, 2023 We deeply appreciate hearing that you are receiving great support and that your outstanding needs regarding some of our features are being addressed. Transitioning to a new platform can be challenging for any practice, and we try to make the experience as seamless as possible for all involved. Thank you for your tight collaboration and input to help us iterate and improve! JB JURIS B. Medical Director Medical Practice Used the software for: 1-2 years ### "Positive Experience with Remedly" January 23, 2020 5.0 Biggest issue for me personally has been portability and easy of use. Also, much less expensive (and support staff much more responsive) than with Nextech, who I left after 25 or so years of steadily increasing costs and decreasing tech support Pros Intuitive, easy to use, can be accessed from anywhere via smart device/phone (i.e. can check next days schedule, finish some notes on the phone after coming home for dinner), secure & HIPPA compliant communication, excellent photo storage system (directly off iPhone), ability to submit prescriptions directly to pharmacy, financial reports, etc Cons A few quirks with the reminder system (lists oldest first and have to scroll all the way to bottom of list to find current ones) that I have asked them to fix and they still have not done so - but overall, very responsive support team and I am sure they will do so Reason for choosing Remedly More functionality, young and enthusiastic support staff and company management Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) See above Review Source BH Brian H. owner/physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "A work in progress" November 9, 2019 2.0 The customer service has been very good but they sold me on all of these different features that are not yet available. They have been very responsive to input and suggestions but the implementation will basically require a major overhaul of the system. That is anticipated sometime next year. Pros The EHR system - great interface to document patient interactions. Cons The program was originally designed for a cosmetic surgeon's office. Currently it is not really adaptable to other applications and so I am just using it for EHR. There are many many features that are needed that are not yet available. Hopefully next year Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker is not HIPPAA compliant and offers no EHR feature. I had intended to switch completely to Remedly but the scheduling and staff management and inventory management functions are not nearly as robust as Booker so Im using both systems now. Review Source Response from Remedly February 22, 2022 Hello, Brian! Thank you for the valuable feedback which helps us improve. Our platform and services have expanded immeasurably, offering a range of options to meet most practices' needs. The flexibility of our platform allows a breadth of different specialties to benefit from our solutions, ranging from aesthetics, ocularists, dermatologists, and sports medicine to chiropractors and mental health professionals. Their commonality is a goal of improving their practice efficiency, which Remedly supports through a variety of features and functionality. We welcome the opportunity to show you all our current offerings and discuss how we can address your needs feel free to reach out to support@remedly.com. MS Michael S. Ocularist Medical Devices Used the software for: 6-12 months ### "Remedly, not only for Plastic Surgeons. " June 8, 2021 5.0 Being able to finally find a program that allows for the customization our field requires has been so helpful to move from pen and paper to the modern age. Pros Being able to customize Procedure notes, create dot phrase macros as well as being able to customize the platform to best fit our niche ocular prosthetic field. Cons The portion that I like the least would be the setting up of reminders for patients appointments. While the functionality is there, in my opinion, it could be a little more instructive on when the reminders go out and how that interacts with the system. Review Source SC Shonda C. NP, Owner Medical Practice Used the software for: 6-12 months ### "Using Remedly for 6 months" July 27, 2020 5.0 Pros I have multiple locations and sometimes the patients travel between locations, this product simplifies and streamlines the patient care. I can easily log in to one platform and manage the practice or book appointments without having to use LogMeIn to get to the computer program at each office. It also allows patients to have access to their own patient portal. Cons Needs an easily accessible patient history, including services and retail pricing, that is available on check out Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing Remedly Much better pricing and they were more willing to be a partner with us and adapt the EMR to our needs. Review Source Response from Remedly July 31, 2020 We want to thank you for your partnership and valuable feedback. We are looking forward to continue providing ongoing enhancements as a testament to our strong commitment to our customers. CM Cindy M. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Excellent software for plastic surgery practices!" December 9, 2022 5.0 Our experience with Remedy has been excellent so far! \[SENSITIVE CONTENT\] has been incredible every step of the way. Her follow up and attention detail are unmatched!\[SENSITIVE CONTENT\] has helped us to learn the basics and now is taking us into more advanced functionality and use of the software. We looked at many other options when choosing a software program for our new practice. Hands down Remedy has been the best decision! Pros Remedy is easy to learn, navigate and use every day! Cons Nothing really major...a few glitches on patient entry and portal access/navigation for patients Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing Remedly Willing to work with us on price and supported us on our needs as a new business versus trying to sell us functionality we did not need. Review Source Response from Remedly January 9, 2023 We are humbled by your gracious and glowing review! Thank you for all of your kind words and for being part of the Remedly family. We look forward to supporting your needs as your practice grows and ensuring your team continues to thrive using our solutions and services! MB Marc B. Owner, physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly Recommend" November 3, 2022 5.0 Overall, we are very pleased with the platform. We would highly recommend it to anyone Pros Overall functionality, ease of navigation through platform, ease of invoicing and inventory management. Really, we love everything about it. If there is something that can be fixed, they are great about taking that information and implementing it though monthly updates. Cons Lack of functional app for the i phone. We can access it on our phone but it is extremely cumbersome to use Review Source Response from Remedly November 22, 2022 Thank you for your feedback on Remedly! We are pleased to see that you're enjoying using our platform. In terms of the mobile interface, we are enhancing this functionality in our next release early next month. We'll let you know when it's in place so you can check it out! MR Mukhtar R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Remedly Is Way Above Its Competition" March 25, 2019 5.0 Incredibly good. These guys really care, and they have produced an outstanding product. Again, they are the only ones out thinking outside the box when it comes to creating a subscription billing option. That's cool. But the electronic health records system is so smooth, it has saved us countless hours. Awesome system. Pros I spent months researching dozens of the top systems out there, and Remedly had what no other system could offer - the capability of handling our membership pricing model, combined with our need to do efficient insurance billing, combined with our need for excellent electronic health records. Remedly was the ONLY system out of all of them that could handle these needs. And they handled them perfectly. Integration has been flawless. But above all else, the kindness and decency of the team at Remedly in terms of bending over backwards to accomodate our needs was really the best part of working with Remedly. Cons I sat and thought about the cons, and I seriously struggled. Every time we thought we'd discovered a limitation in the system, it turns out we just weren't understanding it correctly, and it was in fact much better than we'd realized. There are so many cool features to the system. I guess if I had to pick one thing that was not entirely optimal was the scheduling had to be in 15 minute increments, but they are about to fix that anyway. Review Source KS Krystyna S. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "User friendly but needs additional reporting features" November 17, 2022 3.0 Pros The product is easy to use and information is simple to find within the system. Cons The reporting features are lacking. I would like to see more user flexibility and to not have to rely on Remedly to create reports for me. Review Source Response from Remedly November 22, 2022 Thank you for your feedback! We would like to improve our reporting capabilities to better meet your needs. Please schedule time with your Customer Success Manager to provide your input on how we can improve. We look forward to addressing what's not working for you! JH John H. Owner, Medical Director Medical Practice Used the software for: 6-12 months ### "DO NOT CHOOSE REMEDLY - LOOK ELSEWHERE" October 7, 2020 1.0 Incredibly poor Pros It was a cloud-based system and my prior system was not Cons They overcharged me by thousands of dollars, acknowledged this, then refused to pay me back because I was not continuing service with them. Unbelievably poor customer service and ethics. This is on top of the fact their EMR faltered for nearly the entire year I used it. Never was able to run a single accurate report for metrics. Errors seen daily while charting. Reason for choosing Remedly Cloud-based feature Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) I wanted a cloud-based system Review Source Response from Remedly February 22, 2022 Hello, John! We appreciate your input and are sorry that, despite many efforts, we were not able to come to a mutually-agreeable arrangement. We both decided to part ways and we wish you and your practice the best. Mark S. SVP of Operations Individual & Family Services Used the software for: 6-12 months ### "Highly configurable and customizable medical billing solution" March 21, 2023 5.0 Pros We are a fast-growing company providing services covered by Medicaid. Every state we offer services in uses a different method for electronic billing. Remedly has helped us automate Medicaid claims submission for two states and is helping us automate several others. Remedly developers worked directly with our Operations personnel to custom create the billing solutions we needed. Cons Nothing specific to dislike. Remedly is a young company and still developing its billing solution. When a feature we needed was missing, they created it for us. Review Source Response from Remedly July 6, 2023 Thank you for your generous review of our Revenue Cycle Management solution for claims management! We appreciate your feedback to help us develop our RCM into a state-of-the-art billing platform with an intuitive, user-friendly experience. We deeply value client input and prioritize integrating user input into our frequent releases. Thank you for your partnership so we can all improve! JN James N. President Medical Practice Used the software for: 2+ years ### "Essential part of our Practice" April 5, 2019 5.0 Must have for our practice after using it for the past 3 years, new staff get up and running with it fairly easily. Very reliable and look forward to future releases. Pros Solid cloud based integrated software for all aspects of plastic surgery. So many features it keeps everyone informed about our patient flow from scheduling to invoices and charting. For executive management it provides real time analysis of practice trends and identifies staff productivity. Cons I hope the mobile interface will adjust to screen views better with future releases. Review Source RW Rachel W. Surgeon Medical Practice Used the software for: 1-2 years ### "Intuitive software with great customer support " May 19, 2021 5.0 Love Remedly! Pros Remedly has AMAZING customer support. I routinely reach out to the best Customer Success Manager, \[SENSITIVE CONTENT HIDDEN\]. Remedly takes customer suggestions seriously and has implemented several meaningful changes based on customer feedback in the last few months alone. Cons Some of the scheduling functions could be improved, however it is much better than other platforms I have used Review Source SP Sagar P. MD Medical Practice Used the software for: 2+ years ### "Beverly Hills Practice Owner" April 23, 2021 5.0 I signed up with Remedly as my first practice purchase out the gate. The on boarding team treats you like family and is vested in the growth of your practice from the get go. The platform is constantly improving and add customization and partnerships. Pros Ease of Use, Price, Customer Support, Scheduling Platform. Cons Photo System does not meet the needs of a plastic surgery practice but would work well for a medical spa. Review Source MK Michael K. Plastic Surgeon Hospital & Health Care Used the software for: 2+ years ### "Health Care EHR/ EMR/ Schedular- Remedly" February 27, 2019 5.0 Remedly has offorded me the opportunity to take back control of my practice with a simple, streamlined and integrated cloud based program. Pros It’s multifocal Approach to patient care and ability to have everything within the patient’s chart at your fingertips including; photography, EMR, EHR, schedular, point of sale, online store capabilities, use of Siri on your mobile device. Cons Sometimes a bit slow starting the program Review Source SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: Less than 6 months ### "Talking about Remedly" October 16, 2023 5.0 Es un buen software tiene varias fortalezas y es de mucha ayuda para pequeñas medianas o grandes empresas. Pros La base de datos que maneja este software es simplemente envidiable, la información y ayuda que proporciona es bastante destacable y así mismo su atención al cliente me pareció buena y adecuada. Cons Es un software que al principio puede ser un poco complejo de usar y implementar,por lo que seria mejor si fuese mas simple en algunas cosas o mas intuitivo. Review Source AS Adam S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Fantastic Product " March 22, 2019 5.0 Fantastic experience. My point of contact at the company has successfully trained me and my staff on how to maximize the Remedly system, which is very robust. Pros Very easy to use, cloud-based, mobile friendly. Like the new features that have thus far been rolled out Cons Nothing. So far we have been very pleased with the product Review Source LB Lindsay B. Patient Coordinator Medical Practice Used the software for: 6-12 months ### "Remedly is great!" February 19, 2019 5.0 The customer service for this software is phenomenal. Every time I call I get a person that is able to help me right away. Very unlike other companies that puts you through a phone tree and almost always never has someone available right away. Pros The best part of this software is that it is easy to use for the employees and for the patient as well. Cons There are things that can be added to the software for better added features such as being able to re-send invitation links. Review Source BS Bradley S. Cosmetic Surgeon Hospital & Health Care Used the software for: 6-12 months ### "Good product; fantastic service " December 28, 2018 5.0 Remedly service is exceptional. They are available very quickly and are extremely helpful. They will work with you to customize the software to your practice. Pros Easy to use; POS integration; highly customizable; fantastic customer service Cons Need a few small tweaks with charting. Other than that, it’s great software. Review Source Response from Remedly January 18, 2019 Thank you for being a valued customer and providing your feedback. We look forward to continue providing you with great service and ongoing product enhancements. BH Brady H. Cosmetic Surgeon Medical Practice Used the software for: Less than 6 months ### "Finally one that works" December 18, 2018 5.0 We are able to see in real time our practice financials and the reports needed to run our business. The clinical side of the software has been a great improvement on the systems we have used in the past. Pros Remedly has been user friendly. This is our 4th EMR/practice management software and we have finally found one that is actually capable of doing what was claimed. Cons The note and quote formats could be improved upon. Review Source Response from Remedly January 18, 2019 Thank you for being a valued customer and providing your feedback. We look forward to continue providing you with great service and ongoing product enhancements. PG Paul G. Lead Medical Assistant Medical Practice Used the software for: Less than 6 months ### "User friendly with great features that suit any medical practice" February 11, 2020 5.0 Pros Easy to use and very convenient with regards to the scope of my job. In addition, \[SENSITIVE CONTENT HIDDEN\] from Remedly staff were really helpful and made sure that they heard every concern and suggestion of every staff in different roles. Cons If there's any way the software can directly call patients through the software, that would be great! Review Source Response from Remedly February 14, 2020 Paul: Thank you so much for the five-star review, and congratulations on your new software implementation! Sincerely, Myles Saffian Senior Account Executive Remedly Inc. Talk to a Capterra advisor for free and get results within 15 minutes.