# Page 2 | Remedly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Remedly the right Medical Spa solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180647/Remedly/reviews --- Remedly 4.6 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Remedly ## Showing most helpful reviews Showing 26-50 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer I'm a working medical field Health, Wellness and Fitness Used the software for: Less than 6 months ### "I was completely impressed with their professionalism and customer service." July 11, 2025 5.0 The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn. Pros Remedly is smart technology It improves patient care while making private practices profitable Remedly cares about its partners’ success and they care about ours — the essence of a true partnership Cons The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn. Review Source SP Shar P. Practice Administrator Medical Devices Used the software for: 1-2 years ### "Excellent EHR and RCM systems for small practices" November 1, 2024 5.0 We have been using Remedly for a year and a half now, and overall I am very happy with the system. It's robust enough to fit our needs, but not overly complicated like some other systems are. As a smaller practice, this was an important point for us, because we don't need the same heft in our system as a large hospital. So I can only speak to a smaller practice experience, and it has been wonderful. Pros I like how quickly we were able to get our practice up and running, and that the EHR system was relatively quick to learn. We also like how responsive the Remedly team is to questions and addressing needs. They are also very proactive at fixing issues when they do occur. Cons There are a couple integration items that I'd like to see changed, such as insurance payments through the RCM system being reflected in the EHR system without a team member having to manually apply it. But the pros outweigh the cons, and we have good workarounds. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Athena was much more complicated than our small practice needed and had many more features than was necessary for us. Even after discussing with the company our limited needs, there wasn't a customizable approach to making it work for us. The setup process was extremely lengthy (months). And the price was a lot higher than we were able to spend on a system that was more complicated than we needed. Review Source Response from Remedly November 12, 2024 Thank you Shar for your supportive review! We are so grateful to hear that Remedly is right-sized for your practice and that our team is responsive to your needs! We appreciate your input to improve our solutions which we take to heart and will continue to work on. It's through listening to our clients' needs that we are able to develop our top-in-class platforms. Your unique application - eye prosthetics - demonstrates how flexible Remedly is to adapt successfully to various specialties. We look forward to continuing to support your practice's growth! CM Christie M. Practice Manager Plastics Used the software for: 2+ years ### "Dr hecht office" November 6, 2024 5.0 WONDERFULL!!!! IT was easy to set and has been wonderful to use over the years soo grateful we switch to this platform:) Pros THE Calendar- The way it visually flows- the reports- colors easy to navigate and set up, works well in practice that is PAPER CHARTS STILL Cons would like to copy an appoint and paste- like Brickle use to do not duplicate of move - Just simple copy/ cut past in a different slot Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing Remedly Display- customization- appearance- color- CALENDER- scheduling Switched from [Symplast](https://www.capterra.com/p/178244/Symplast/) no reposts bad set up display! not good to run a practice Review Source Response from Remedly November 20, 2024 We super appreciate and are humbled by your glowing review of Remedly! It's heartwarming for us to hear how much your practice is enjoying using and benefiting from our solutions! We're here to support your full transition from paper to digital when you're ready, and let's connect on how to copy existing appointments which is easy to do. Thank you for choosing Remedly and sharing your feedback! SG Stephanie G. Owner, Nurse Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great EMR for complex clinic" November 5, 2024 4.0 I have had great experience with customer service and overall the intuitive nature of Remedly. I appreciate them continuing to grow features and hope they will continue to take clinic needs into account to keep easing user experience. Pros Versatility in scheduling and a full EMR platform. Cons Sometimes the system is cumbersome and has hard time adapting to my complexities as a clinic. Alternatives considered [IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Reason for choosing Remedly Felt it could be more adaptable to my needs. Seemed like I got on board early on in development and I could utilize that to my advantage of having what I need as a complex clinic, customized for my needs. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Needed more versatility as I opened The Health Spa Review Source Response from Remedly November 13, 2024 Thank you for your review of and feedback on Remedly! So glad to hear that our service and solutions are addressing the needs of your complex practice and that you appreciate our improvements built from client input! Since platform migrations can be challenging for any practice, requiring an investment in valuable staff and financial resources, it's important to select a comprehensive solution which your practice won't outgrow as you grow. Choosing Remedly ensures you won't need to shop again! DL Dylan L. Acupuncturist Alternative Medicine Used the software for: 1-2 years ### "Great Software System!" June 26, 2025 5.0 Very good the best software that I have come across recently to help alleviate the stress that can come with a work day. Pros Very easy to navigate the platform and made it helpful when I had questions with the customer support team. Cons There are not very many dislikes about the platform although it would be nice to have a cloud linked for storage. Review Source SL Stephen L. Physician Medical Practice Used the software for: 2+ years ### "Remedly - Very good EHR" July 16, 2025 5.0 Pros Easy to use and good support. Priced reasonably especially compared to other electronic health records Cons There was nothing I didn't like about Remedly. Don't understand how these bigger EHR companies are so successful Review Source KS Kathy S. Practice manager Medical Practice Used the software for: 2+ years ### "Remedly Review" November 6, 2024 4.0 Remedly has been helpful with daily scheduling and recording financial activity. Cost per month is expensive…our office does not use or bill insurance & we still use paper charts. It would be more cost effective if we could “pay per segment” used. (We do not utilize most of what Remedly offers). Pros Ability for patients to complete & submit their own health information and make payments on the portal. Cons Only 2 credit card processing companies that will interface with Remedly (their rates are not competitive). Prescription refills authorized in the Rcopia portal are not recorded in Remedly. Unable to see or print prescription refills in Remedly. Review Source Response from Remedly December 8, 2024 We sincerely appreciate your feedback and would love to help your practice fully digitize and optimize your Remedly usage! While most core features such as charting, scheduling, finances, and many others are out-of-the-box and thus included in our standard pricing, insurance billing is an additional for-fee module. Your input regarding eRx refills is enlightening and we are looking into this functionality more deeply since medications display in the patient chart by default. We'd love to discuss your feedback and ensure your practice's optimization - please reach out to support@remedly.com. Thank you again for your input and insights! David F. Professional Nurse Medical Devices Used the software for: 1-2 years ### "It facilitates the provision of services" January 3, 2025 5.0 The user experience improved and thus increased the customer base, in addition to the quality and ease of work improving. Pros It facilitates daily programming, thus streamlining daily activities and automating tasks that are repetitive and take up valuable time. I like it because you can have all the medical records of each patient in a very orderly manner so that when the patient is attended to, the service is faster and more professional. Cons There is nothing bad that I dislike. They have always provided good service. Review Source GK Garry K. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Clunky and Not at all Intuitive" November 16, 2024 3.0 I feel like Remedy needs a serious overhaul and update. I feels like software back in the 2010s. Pros Scheduling is intuitive and comprehensive. Cons The software is clunky. Navigating between modules feels very archaic. The flow is not seemless and is slow. The menu system is extremely confusing and not at all intuitive. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Remedly had more features for a medspa, which were important at the time. Review Source Response from Remedly November 27, 2024 Thank you for your honest feedback - we appreciate your untarnished input which has been shared with our product team and throughout the company. We are pleased to hear that our scheduling component and our customer service meet your expectations! We'd like to hear your thoughts on a redesign which would be more fluid and intuitive - please reach out to support@remedly.com so we can gather your input! Vânia R. Team Alternative Medicine Used the software for: Less than 6 months ### "Remedly - a remedy to your business health" June 18, 2025 4.0 The software is intuitive and comprehensive, but could be easier to customize. It makes our work more fluid as it combines different business segments, such as scheduling, practice and billing modules altogether. Pros It meets my overall needs and allows the team to access the schedule easily. The daily programming is easy to access and manage, so the service is faster and more professional. Cons Some features could be easier to customize and the customer support is a bit difficult to reach and solve the problems. Review Source DS Desiree S. therapist Mental Health Care Used the software for: 6-12 months ### "Desiree's Review" July 23, 2025 5.0 my overall experience with Remedly is positive. it is definitely something I would overall recommend. I haven't had any issues to change that experience. Pros it was really easy to set up, its easy to navigate through. i haven't had any issues with this service since using it. Cons nothing at all. only issue ive ever had while using this platform is losing signal, however, no issues with software itself. Review Source JR Joana R. Front office coordinator Alternative Medicine Used the software for: 1-2 years ### "Coastal Health & Vitality" November 12, 2024 4.0 Experience has been well so far! No complaints other than the one mentioned above. Pros I like that the website is pretty self explanatory. & customer service is always quick to respond if I have any questions! Cons I wish I was able to adjust cards to active subscriptions without having to cancel subscription and create a new one. Other than that, I can’t really think of anything else. Review Source Response from Remedly November 20, 2024 We're pleased to hear you're a fan of Remedly! So glad to hear that our customer service team helps you get back on track quickly when needed! We appreciate your input regarding changing cards for subscriptions which we'll share with our product team - they are eager for user feedback on how we can improve, an endless pursuit. Thank you for taking time to share your thoughts! KA Kimberly A. Pharmacist Hospital & Health Care Used the software for: 6-12 months ### "Handy for docs " May 20, 2025 5.0 Pros Making notes during visit is fast and I can pull labs or meds history without click hunt. Billing side talks to charts so no double entry needed. Cons Mobile view cuts stuff weird and sometimes I lose changes if I switch tabs too fast, plus updates log me out in middle of typing. Review Source HW Hsiang-Hua W. counselor Mental Health Care Used the software for: I used a free trial ### "Very useful tool and easy to personalize" April 10, 2025 4.0 I generally enjoyed using it, and the free plan covered most of the needs I have for my practice. Pros I like how it is easy to operate, and it did take me much time to get comfortable with the platform. Cons It will cost me over 250 a month after the free trial if I need something more advanced. Review Source oK omar K. Sales Manager Consumer Services Used the software for: 6-12 months ### "Excellent Platform!" December 13, 2024 5.0 Overall Remedly is an excellent platform and makes our life easier. We can streamline our workflow and be better organized and manage our clinic. Pros The automation of time consuming tasks help create a smooth an consistent workflow in our work environment. Allowing us to spend more time with the patient and customers. Cons I thought the cost was a bit high, however the size of our company and usage allows us to justify this expense. Review Source KL Kenisha L. Marketing Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing and helpful " December 4, 2024 5.0 I'm impressed with the convenience and accessibility it offers. The app's user interface is intuitive and easy to navigate, making it simple to book appointments and manage my health records. Pros Convenient for healthcare professionals. Easy appointment scheduling. Cons Customer service and response wait times. Review Source AC ALICE C. PCM ANALYST Hospital & Health Care Used the software for: Less than 6 months ### "PCM ANALYST" March 20, 2025 4.0 My overall experience with Remedly has been positive. It has significantly improved workflow efficiency and patient management. While there are some areas for improvement, the platform is reliable and offers valuable features for healthcare providers. Pros I liked that Remedly offers an all-in-one solution for practice management, EHR, billing, and patient engagement. The interface is user-friendly, and the automation features help streamline administrative tasks. Cons Some features could be more customizable, and occasional system slowdowns can be frustrating. Integration with third-party apps could also be improved. Review Source AB Amanda B. CEO Medical Practice Used the software for: 2+ years ### "Remedly is Great for Med Spas" July 14, 2023 5.0 Overall, Remedly is fantastic for medical spas. Not all spas are created equal so the ability to customize has been outstanding. Pros It’s customizable features. It is unparalleled. Cons The only thing I’d recommend is an app for the patient portal. Reason for choosing Remedly The customization, customer support, and ease of use. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Wanted more marketing and retail features. Review Source Response from Remedly October 6, 2023 Thank you for your feedback on Remedly! We really appreciate the details you've provided and would like to discuss further with you how these specific features can improve. Please schedule time with your Customer Success Manager so they can capture and share your input! DQ Deborah Q. DNP owner Medical Practice Used the software for: 2+ years ### "Remedly EMR Review" October 14, 2023 5.0 Overall, Remedly has been a huge assett. It did take some time to get everything figured out, but that would be the case with any EMR. I have used several EMR platforms in the past and this has been the most user-friendly and just makes the most sense. Pros The remedy platform is user-friendly and designed to assist medical spas, dermatology and plastic surgery practices. I started using Remedly very early on in 2019 and can say it has come a long way. They have been understanding and patient with demanding calls to the office. Updates are always making improvements. You can call and ask for a change and will see it implemented with the next scheduled update. We have had two very knowledgeable and responsive account representatives. We bill commercial insurance through Remedly which has contracted with Auctus Dermatology Billing. A Huge shout out to John at Auctus billing as he has truly been an assett to our success. Cons Remedly works perfectly for our cosmetic dermatolgoy practice. Electronic RX requires extra payment so it would be nice, we are just not large enough to incur extra expenses and utilize all the add-ons.Customer support was patchy for the first years but has greatly improved. Review Source Response from Remedly October 17, 2023 Thank you so much for your inspiring and reaffirming review! We prioritize client feedback heavily into our frequent releases and we deeply value our partnership with The Auctus Group for high quality insurance billing management. We're glad to hear you appreciate our support and are super grateful to have you as our customer! AR Amanda R. General Manager Medical Practice Used the software for: 1-2 years ### "We love Remedly!" November 18, 2022 5.0 My overall experience with Remedly is absolutely positive!! Can’t wait to see how else they improve their already great system Pros We switched to Remedly from MSPA (Mack Software) after being with them for 10+ years. Their software was great but very outdated. It was a Remote Desktop setup that was only accessible on desktops only, up to 10 computers.When searching for a new EHR, I was looking for a few things in particular 1. A centralized client database since we have 2 locations and clients that frequent both2. Unlimited users / Access to the schedule via app or website3. The ability to pre-purchase services, such as Botox units, and be able to use said services with a left over quantity of unitsTo my surprise, these were really hard features to come by. Either systems were lacking or were outrageously expensive.Remedly checked all of our boxes and has been improving since on boarding. We have been able to support our business using Remedly with ease. \[SENSITIVE CONTENT\] is incredible and so helpful every time I have any questions Cons There are some select features that we had in MSPA that we miss with Remedly.1. The ability to pre-pay for services at checkout without previously creating a pre-paid package2. Ease of gift cards. Gift cards are a newer to Remedly so I imagine it is being worked on. However the gift card process isn’t great and the gift card that is printed is not presentable. We use separate gift certificates instead of the gift cards Remedly provides but the code associated with the purchase is 20-30 characters and time consuming to write when a client waiting for their gift certificate 3. Scheduling providers. We have about 15 different providers between the offices. I would like the ability to input times available and have only those scheduled providers on the schedule rather than placing time blocks to convey availability Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[mSPA](https://www.capterra.com/p/104569/mSPA/) Outdated software Review Source Response from Remedly November 22, 2022 Thank you for your feedback on Remedly! We really appreciate the details you've provided and would like to discuss further with you how these specific features can improve. Please schedule time with your Customer Success Manager so they can capture and share your input! FC Felecia C. Admin Assistant & Patient Coordinator Medical Practice Used the software for: 1-2 years ### "Remedly knows the importance of custom work flows!" September 28, 2023 4.0 Pros Easily customizable, multiple ways to accomplish a task, great customer service! -- We LOVE \[sensitive content hidden\]! Cons I wish that the patient portal experience was easier to manage. It would save time if we could customize the automatic texts that go out prior to each appointment. This would allow us to attach patient consents and have them filled out prior to each appointment daily. Taking as much weight off of the front desk by having an automated patient check in process would be a tremendous help. I would like for the developers to consider a "tip management" portfolio where you can assign tips from each appointment to any team member. Another area of improvement would be custom reports. All of the data is stored well, but you really have to get crafty for some of the reports. Review Source Response from Remedly October 9, 2023 Thank you for your valuable feedback as well as high marks! Your input helps drive constant improvements to our platform and services. Your Customer Success Manager will reach out to ensure we capture your needs accurately and to keep you updated on these enhancements. Keep sending us your thoughts! CF Courtney F. Director Hospital & Health Care Used the software for: 6-12 months ### "Flexible build Scheduling and EMR application" May 12, 2023 5.0 Loved it. We needed a completely separate EMR and scheduling tool that was easy to use. This absolutely worked for us. Pros It was very easy to customize, use and train. The customer support was fantastic. We were trying to find a product that could be customized for a very specific application and may operators. This was the only one that would do what we needed and provided growth, flexibility, numerous text and marketing options, and very reasonable cost structure. Cons Document build and management was the most complicated feature. Fillable forms didn't line up properly, we eventually went back to paper forms. Reason for choosing Remedly Flexibility! Other products were so specifically hair or spa, they could not adapt to a single medical procedure clinic with numerous operators needing access to the patient schedule. Review Source Response from Remedly July 6, 2023 Thank you for your valuable feedback Courtney! We love hearing that you found Remedly highly flexible to address your unique needs successfully! Our platform is used by a broad range of specialties, attesting to its configurability. We appreciate your kind words on our support team as well - they work hard to make sure our clients maximize on their investment! LB Laura B. physician Medical Practice Used the software for: 2+ years ### "Having a great rep turned around my opinion of Remedly" September 28, 2023 4.0 Now that \[sensitive content hidden\] is our representative, I am thrilled with the product. No one prior to \[sensitive content hidden\] has been able to solve problems or demonstrate best practices. So, while the product was adequate, I was not a fan. Having a knowledgeable point of contact that can understand our issues, troubleshoot and educate a solution is what now makes Remedly a superior product in my mind. Pros Honestly, \[sensitive content hidden\] as our rep is what I like most. I currently use Athena, Cerner and Remedly. Remedly is an EMR with some enhancements for cosmetic practices - but, there is nothing particularly special about the product. Cons Very difficult to communicate our needs or get adequate help prior to \[sensitive content hidden\] coming on board. Review Source Response from Remedly October 9, 2023 We are so pleased to hear that you enjoy working with your Customer Success Manager! We couldn't agree more that having a top-notch contact can really enhance your experience, and our CSMs work hard to ensure you're optimizing on your investment in Remedly. If there's anything we can do to improve our platform to better meet your needs, we're all ears! Thank you for taking the time to share your feedback. OF Orna F. Plastic surgeon Medical Practice Used the software for: 1-2 years ### "Remedly Is a decent practice management and scheduling system" March 20, 2020 4.0 This system works well for scheduling and charting. Pros Cloud-based. I like the ease of inputting appointments. Once the templates are in place, which was a time consuming process, charting is easy as well. They have made improvements over time and are receptive to feedback. I like the support team. Cons The system does not generate enough useful reports. It seems to have improved, but still not that useful. One puts in a lot of data, but most of it can’t be utilized for information. The system is not ideal for insurance use. In fact, if you do a lot of insurance I cannot recommend this system at this time. Quoting and inputting payments is cumbersome and we use a different method for that in the practice. Review Source Response from Remedly February 22, 2022 Hello, Orna! Thank you for your feedback. We are pleased to hear that Remedly helps your practice run more efficiently and that you appreciate working with our support team! We now have a dedicated module for handling insurance claims called Revenue Cycle Management (RCM). Designed in collaboration with our partner The Auctus Group, a top insurance billing firm, the RCM module provides an intuitive user interface for streamlined medical billing. Whether you manage your claims in-house or outsource your billing to The Auctus Group, our solution helps practices maximize on their claims and reduce their billing overhead. As for improved reporting, we also offer our Advanced Analytics module. These high-level, graphical reports can be manipulated on the fly, allowing you to drill down on the insights you need to analyze your practice's efficiency and effectiveness. Feel free to contact us at support@remedly.com to learn more about these modules and thank you for your input! AH Ali H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A comprehensive medical database " December 20, 2022 5.0 It’s a journey which needs practice and daily interactions to get deeply into all corners of it. Pros Remedley offers a comprehensive medical database from scheduling to check in kiosk, procedures records, notes, follow ups, invoices, payments, statements, pre and post operative photos and many more features. Cons It’s not an easy to go software but it is the nature of comprehensive and complete data manager base. Review Source Response from Remedly January 9, 2023 Thank you for your kind words on our platform and we're so pleased to hear that your practice is benefiting from our solutions! Comprehensive software does take an investment to fully utilize but efficiencies gained are well worth the time and effort and our solutions grow with your practice. Thank you for taking the time to provide your feedback and submit your review! Talk to a Capterra advisor for free and get results within 15 minutes.