Who Uses This Software?

IT professionals and MSPs - particularly in retail, finance and other large enterprises - looking for a secure, PCI, HIPAA, GDPR compliant way to access devices and support end users.


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Netop
  • www.netop.com
  • Founded 1981
  • United States

About Netop Remote Control

Netop Remote Control is tailored for enterprises that need secure, compliant remote access into complex IT environments. Trusted by half of the Fortune 100, Netop Remote Control is the preferred solution of businesses that value strong ROI of remote support. Features include closed user groups and secure deployment packages, role and time/location security policies, application whitelisting, and confirm access settings for session initiation.


Netop Remote Control Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Netop Remote Control Reviews Recently Reviewed!


Solid program with good support

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Requires no effort from the users of the host computers. Many features to cover many situations. Newer versions allow for a central server to handle authentication, eliminating the need to plant credentials on each host for each guest.

Cons: It's a little tricky to generate an MST file for the installation, but at least they have a program to do it, and Support cleared up the issues.

Overall: Our users demand a lot of hand-holding, and it would be difficult to keep up if we could not "look over their shoulders". Our users have a difficult time explaining their problems accurately; once we can see what they are doing, we're generally just a few clicks away from a solution.

Vendor Response

by Netop on November 26, 2018

Hey Joseph -

We appreciate the review - and the feedback. Making sure support technicians can easily and quickly diagnose user problems is a core feature of Netop Remote Control.

I'm glad to hear you've been using the Netop Security Server to centrally handle authentication. Have you taken a look at the Netop Remote Control Portal yet? Like the Security Server, the Portal provides centralized management of authentication, but the Netop Remote Control Portal takes a different approach to deployments and configurations. You may find the Secure Deployment Packages generated by the Portal easier to use.

Take a look and let us know what you think.

Regards,
Your Friends at Netop

Capterra loader

NetOp remote control - unlocking EPOS automation

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: NetOp remote control is a wonderful tool that has enabled my business to unlock the power of EPOS automation. It's easy to setup and configure and even easier to use. It's got great response times when in remote control of a terminal and allows for connectivity into the company's active directory for a full view of users and devices accessible.

Cons: Had a minor issue with licensing and an uplifted version of the software, ultimately this came down to user error and itself lead to a very good experience with customer support. Shout out to those guy for helping out on such a basic problem!!!

Overall: Overal experience has been one that I would describe as excellent. Before we discovered the NetOp tool, we'd been trying and failing to automate our EPOS tills in the test environment. As business look to shift left as much as possible with early automation it was critical we found a solution to this. NetOp has resolved all problems we faced..slow network performance, miss-aligned mouse pointers to name a few. We are now well underway to a fully automated EPOS test environment, something a number of larger named partners were not capable of achieveing. I will sing about NetOp for a long time come!

Vendor Response

by Netop on November 26, 2018

Hi James -

Thanks for the review. We've really enjoyed working with the Walgreens Boots Alliance IT team.

Test automation in POS environments is tricky, but can provide great ROI when done well. I'm glad to hear Netop Remote Control has helped you improve efficiency.

Regards,
Your Friends at Netop

Accessing the Start Menu is a game changer

Nov 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Many remote control apps offer the same features as Netop, but this one has a feature I haven't seen in any other and that is "send Ctrl+Esc". This is the same as pressing the Windows key to access the Start Menu. Our POS system runs on top of Windows, like most do, and the start menu isn't present during usual operation. Being able to open the Start Menu quickly to access any installed software and access File Explorer is a game changer.

Cons: It's rare, but we experienced some of our installations requiring attention because remote access isn't available. In most cases it an authorization issue with the configuration file and needs to run through the Setup Wizard again.

Overall: Having the ability to remote into a POS system to solve many problems and grant requests has elevated our team productivity immensely. Many problems are now solved within 15 minutes right from the desk rather than deploying a tech to visit the site to solve a simple problem.

Vendor Response

by Netop on November 26, 2018

Hi Larry -

Thank you for the feedback. Netop works closely with Retailers and POS manufacturers around the world to make sure our software is optimized for your needs.

If you experience any more of those "rare" issues, let us know. We're happy to jump in and help solve any problems you might be having with the configuration or setup of the software.

Regards,
Your Friends at Netop

NETOP

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly easy to use, very secure, self contained product that doesn't require any extra software/rights on OS to function.

Cons: Interface is older look and feel. Needs a refresh. Security server interface is painful and need a complete overhaul.

Overall: Remote management of bank machines, and possible Macs

Vendor Response

by Netop on November 16, 2018

Hey Grant,
Thanks for the kind review. We really enjoy working with HSBC and appreciate the feedback.

Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers.

We hear you on the look and feel of the security server interface. We are committed to providing you all the capabilities of the security server but with a new interface, updated architecture and improved performance. It won't happen overnight, but it is one of our top development priorities.

In the meantime, stay tuned for announcements about the Netop Remote Control Portal. Not only does the Portal have an updated interface, but we are packing more and more features into that module.

Regards,

Your Friends at Netop

Excellent product

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use the software both versions Guest and host

Cons: Never had a problem loading the software

Overall: Ability to log on to customers PC's and resolve issues is a must for our business

Vendor Response

by Netop on November 26, 2018

Hi Michael -

Thank you for the kind words. Netop is committed to producing incredibly secure software that is also easy to use. We really appreciate your business and the feedback.

Regards,
Your Friends at Netop

Review

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I personally use the software and I believe, it worth the price and it is easy to use. If I to recommend the software definitely I would recommend Netop.

Cons: I don't think there is anything, which i did not like.

Vendor Response

by Netop on November 16, 2018

Hi Utkarsh -

Thank you for the kind review. Netop is working hard to make sure Netop Remote Control is easy to use, incredibly secure, and continually provides value to our customers.

We appreciate your business and look forward to working together over the coming months and years.

Regards,
Your Friends at Netop

Netop Portal for remote maintenanse of industriel production

Nov 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Portal is easy to use, many usefully functions,

Cons: It took some times to learn the setup for Portal-User-groups and Portal-Device-groups.

But just a miner problem

Overall: Easy to add users and Hosts.

It is fine that the Portal handle audit trails etc.

Users without Netop Experience may logon only with very few information's

Vendor Response

by Netop on November 16, 2018

Anton - thank you for the review. Netop is continually working to improve the user experience of the Netop Remote Control Portal and your feedback is really appreciated.

We've recorded a number of video tutorials to help you setup and learn specific features like groups and audit logs. You'll find the video tutorials on your Portal Dashboard (visible from the settings tab).

I hope those videos help, but if not, simply click the Contact Netop button on the top of your Portal and let us know. We'd be happy to help any way we can.

Thanks again.
Your Friends at Netop