---
title: "Esper Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Esper Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more."
source_url: "https://www.capterra.com/p/180690/Esper/"
page_type: "product"
language: "en"
---

# 

 Esper Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 20, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Esper

## What is Esper?

Esper powers exceptional device experiences by revolutionizing the way companies manage their device fleets. Through advanced capabilities such as remote control & debugging, Pipelines for software deployment, Esper device SDK and APIs, Blueprints for dynamic configuration, and no-touch Seamless Provisioning, Esper provides a solution beyond standard MDM, into the modern era of DevOps for devices and beyond. Esper supports Android & iOS devices. Esper ranked 18th on Deloitte’s Fast 500 in 2023.

## What is Esper used for?

[Mobile Device Management](https://www.capterra.com/mobile-device-management-software/)[Android Kiosk](https://www.capterra.com/android-kiosk-software/)[Kiosk](https://www.capterra.com/kiosk-software/)

Overall rating

Based on 48 user reviews

Reviews sentiment

Positive

94%

Neutral

6%

Negative

0%

Starting price

$2

Usage Based, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Esper alternatives

Highest Rated

[4.9 (490)](https://www.capterra.com/p/181954/Iru/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/)

Starting price

$108.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/)

Starting price

$1.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.6 (791)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/180690/Esper/alternatives/)

## FAQs about Esper

Overview

### Which roles and teams benefit most from Esper?

Esper is most used by IT administrators, engineering teams, and customer support or implementation leaders managing fleets of Android devices. Executives and operations leaders use it for visibility and control, while developers and technical managers streamline app deployment, device provisioning, troubleshooting, security enforcement, and remote updates across distributed endpoints.

Answer based on 48 reviews

Overview

### What company size and industries is Esper built for?

Esper is built for IT and engineering teams, primarily in small businesses, which make up 73% of reviewers, with Information Technology and Services the top industry at 19%. It also serves midsize businesses at 21% and enterprises at 6%, with additional adoption in Restaurants at 10% and Computer Software at 8%.

Answer based on 48 reviews

Features and Usability

### What are the key features of Esper?

Esper offers mobile device management, endpoint management, and remote access/control for enrolling, configuring, monitoring, and locking devices. It also includes app management, policy management, patch management, kiosk mode, content management, and access controls/permissions, plus reporting/analytics, alerts/notifications, and workflow automation.

Pricing

### How much does it cost and what fees or limitations are included?

Esper starts at $2 per month for the Genesis plan, with Bridge at $4 per month and Architect at $6 per month. A free trial is available. Pricing is described by reviewers as fair or very competitive, though one noted the structure can feel pricey as fleets scale.

Answer based on 6 reviews

Integrations

### Which third-party tools and platforms does Esper integrate with?

Esper integrates with AWS Lambda, Apple Business Essentials, CrowdStrike, Google Pay, Okta, ServiceNow, and iStore. These integrations cover cloud automation, device management, security, payments, identity, and IT service workflows.

Answer based on 6 reviews

Getting Started and Support

### What training and onboarding options does Esper offer?

Esper provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review.

Getting Started and Support

### What customer support options does Esper offer, and how do users rate the experience?

Esper offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as quick, responsive, and customer-oriented, with same-day answers for technical questions. Some report slower service during trials or nonpaid use, reduced follow-up after contracts, and occasional unresolved troubleshooting gaps.

Answer based on 10 reviews

Ease of use

### How easy is Esper to use for device management?

Esper makes device management easy to learn and quick to deploy, especially for IT teams handling Android fleets. Many users highlight the intuitive interface, simple device enrollment, and remote control tools, while some note that provisioning templates and parts of the dashboard can feel a bit complex at first.

Answer based on 14 reviews

## Features

AI summary

Based on 2,347 IT Asset Management reviews

Capterra reviewers highlight these as the features buyers value most when comparing IT Asset Management software:

-   **Inventory Management** (**49%** of reviewers rated this feature as critical)
-   **Asset Tracking** (**49%**)
-   **Incident Management** (**48%**)

Esper supports **Inventory Management** and **Asset Tracking**, giving IT teams a clear view of device inventories and asset locations across their environment. However, it does not include **Incident Management**. Instead, it offers other important capabilities that reviewers also rate highly, including **Support Ticket Management** (**52%**), **Access Controls/Permissions** (**36%**), and **Alerts/Notifications** (**33%**). These features help businesses manage user requests, control system access, and stay aware of device issues in real time, allowing teams to maintain oversight and respond faster to operational needs.

Inventory Management

4.5 (12)

58.33% of 12 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Endpoint Management

4.4 (19)

42.11% of 19 reviewers that rated this feature as important or highly important

Track status, assign actions, and control access to systems for devices within the organization

Deployment Management

4.4 (18)

55.56% of 18 reviewers that rated this feature as important or highly important

Manage the processes involved when making the application ready for use

Security Management

4.5 (17)

52.94% of 17 reviewers that rated this feature as important or highly important

Manage and control the security aspects of an organization's digital assets, resources, and operations

Remote Access/Control

4.3 (15)

66.67% of 15 reviewers that rated this feature as important or highly important

Access work applications remotely, for when working away from the office and/or traveling

Software Management

4.5 (13)

46.15% of 13 reviewers that rated this feature as important or highly important

Allows businesses to manage the software installed on their devices.

Esper 111 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Alerts/Escalation: System alerts about the need to escalate an issue or request
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- App Management: Download applications that can be internally saved
- Application Management: Track, manage and store the applications of potential future members, customers or candidates
- Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit
- Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
- Authentication: Verify the identity of users/devices to enable secure access
- Automatic User/Device Recognition: The system can automatically recognize a user and/or device
- Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking
- Broadcast Messaging: Notify large groups of people simultaneously about important updates.
- Browsing Restrictions: Provides user and content restrictions during web browsing
- Clock In/Out: Track employees' arrival and departure timings for payroll purposes
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Reports: Alter the layout and content of reports
- Customizable User Interface: Design, modify, and organize how content is displayed on a system interface
- Data Import/Export: Import and export data to and from software applications
- Data Management: Ability to handle large datasets
- Data Security: Protect sensitive data for digital privacy
- Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
- Data Visualization: Graphical representation of data
- Deployment Management: Manage the processes involved when making the application ready for use
- Device Enrollment: Register and perform initial device setup
- Digital Signage: Digital displays use technologies such as LCD, LED, projection and e-paper
- Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Electronic Payments: Electronically collect payments for goods or services
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Encryption: Convert data into a code for security
- Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization
- Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs
- Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications
- File Management: Create, save, and store files
- For Android Devices: For devices running on Android.
- For iPad Devices: Operate/access software on iPad Devices
- For Retail: For Retail Stores
- Geolocation: Determines the location of a device using GPS or an IP address
- GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
- IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization
- Kiosk Mode: Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons
- Location Tracking: Identify the physical location of an individual, asset, device, etc.
- Lockdown Management: Restrict the kiosk's functionality to a single or set of pre-approved applications with limited user access to specific features
- Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
- Mobile Access: Access software remotely via mobile devices
- Mobile Alerts: Notifications via mobile devices
- Mobile App: Access the system via a mobile application
- Mobile Content Management: Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.
- Mobile Device Management: Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-app mode: Allows to lock a device into a specific set of apps
- Multi-Location: Manage and support multiple locations
- Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection
- Onsite Printing: Print tickets, receipts, and other information on location
- Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products
- Order Management: Manage and track customer orders for goods, investments, or any other purchases
- Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords
- Patch Management: Install software updates and bug fixes remotely
- Payment Processing: Accept, record, and reconcile financial transactions
- Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources
- Point of Sale (POS): Accept and process customer payments for products or services using hardware and software
- Policy Management: Create, manage, and track policies and procedures within an organization
- Push Notifications: Trigger clickable pop-up messages
- QR Codes: Matrix barcode that stores information
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location
- Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling
- Remote Device Locking: Lock devices to prevent their misuse if they get lost or stolen.
- Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
- Remote Update/Installation: Deploy updates or install new software remotely
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants
- Secure Browsing: Allow or block access to specific domains and individual pages
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Secure Login: At least a username and password is required to access the system
- Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations
- Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Single-app mode: Allows to lock a device into a specific app
- Software Management: Allows businesses to manage the software installed on their devices.
- SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
- Stock Management: Manage the buying, selling, and holding of stocks
- Support Ticket Management: Allow customers/users to submit support queries and service requests
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Synchronization Scheduling: Create a schedule when files and folders are synchronized
- Table Management: Assign waitstaff and coordinate the table services
- Task Management: Create, manage and track all task activities and progression
- Templates: Sample files or documents that could be customized as needed or used as is
- Third-Party Integration: Addition of necessary external data, applications, tools, or features
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Ticketing: Customize, sell, and distribute tickets
- Touch Screen: Interactivity between software and users by touching areas on the screen of display devices
- Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user
- Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- User Session Management: Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system
- Virtual Keyboard: On-screen keyboard that can be used without the need for physical keys/keyboard
- Visitor Tracking: Track visitors and purpose of visits
- Wireless Internet Access Control: Control and manage access to wireless networks
- Wireless Troubleshooting: Take actions to resolve performance issues for devices wirelessly
- Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows

---

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Features

4.4 (48)

4.4

Based on 48 reviews

## Pricing

Value for money

4.4 (38)

Free Trial

[View pricing plan details](https://www.capterra.com/p/180690/Esper/pricing/)

Esper Genesis

$2.00

Usage Based,Per Month

It includes:

-   Device Enrollment & Provisioning
-   Manage System Settings
-   Kiosk & Multi-App Mode
-   Call & SMS Restrictions
-   Custom Messages
-   Device Telemetry Data
-   Reporting
-   App Management
-   Custom Apps
-   Block/Permit Apps
-   Block/Permit Webpages
-   Remote Management
-   Blueprints - Dynamic Device Configurations

Esper Bridge

$4.00

Other,Per Month

It includes:

-   Device Enrollment & Provisioning
-   Manage System Settings
-   Kiosk & Multi-App Mode
-   Call & SMS Restrictions
-   Custom Messages
-   Device Telemetry Data
-   Reporting
-   Geofencing
-   Alerts
-   App Management
-   Custom Apps
-   File Uploads
-   Remote Management
-   Remote Viewer
-   Remote Control
-   Blueprints - Dynamic Device Configurations
-   Managed Configuration
-   API Management

Esper Architect

$6.00

Other,Per Month

It includes:

-   Device Enrollment & Provisioning
-   Manage System Settings
-   Kiosk & Multi-App Mode
-   Call & SMS Restrictions
-   Custom Messages
-   Device Telemetry Data
-   Reporting
-   Advanced Reporting
-   Geofencing
-   App Management
-   Custom Apps
-   Block/Permit Apps
-   Block/Permit Webpages
-   File Uploads
-   Remote Management
-   Remote Viewer
-   Remote Control
-   Remote Debugging
-   Blueprints - Dynamic Device Configurations
-   API Management
-   Managed Configuration
-   Device SDK
-   Seamless Provisioning
-   Role-Based Access Control (RBAC)
-   Single-Sign On (SSO)

Custom

Contact Vendor for Pricing

Value for money

4.4 (38)

4.4

Based on 38 reviews

## Integrations

[

Okta](https://www.capterra.com/p/119653/Okta/)[

Google Pay](https://www.capterra.com/p/212826/Google-Pay/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

AWS Lambda](https://www.capterra.com/p/211010/AWS-Lambda/)[

CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)[

Apple Business Essentials](https://www.capterra.com/p/251804/Apple-Business-Essentials/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (44)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (44)

4.3

Based on 44 reviews

## User reviews

Overall rating

4.5

Based on 48 reviews

Filter by rating

5(28)

4(17)

3(3)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Hillel G.

Director of Implementation

Hospital & Health Care

### "Great MDM tool"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

August 25, 2025

Its been pretty good overall it def helps with getting inormation from a device and tracking it down if we need to.

Pros

The ability to remote control once unlocked is a crucial feature and once the backend is set up, onboarding is very easy.

Cons

I wish there was more features without user approval. Also smaller features thag arent supported with the launcher such as hotspot and screen recording dont work once esper is installed

Alternatives considered

[Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/)

Reasons for choosing Esper

Remote control feature is better than competitors

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AF

Alexandra F.

Customer success representative

Online Media

### "Esper is a great tool to improve our support success when helping our customers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 7, 2023

Pros

Esper proves to be highly functional when it comes to providing customer support for device-related issues. It offers an excellent platform to gain deeper insights into our customers' needs, making it easier for us to assist them effectively.

Cons

One aspect of Esper that I liked least is its occasional slowdown. While it generally performs well, there are instances when the system's speed dips, which can be a bit frustrating, especially when working on time-sensitive tasks.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

HP

Harsh P.

Customer Support Associate

Restaurants

### "Technical work easier."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 2, 2023

Pros

The devices are easy to access, and tasks are made easier as well.

Cons

It makes it easy to access the devices and to accomplish tasks.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

JS

Jeremy S.

Clinical Trial Coordinator

Research

### "Esper is Epic"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

September 28, 2023

Pros

Esper’s Mobile Device Management (MDM) software stands out in a crowded market, outshining competitors with its exceptional ease of use and seamless deployment across numerous devices. It was remarkably straightforward to navigate through the software’s features and efficiently implement it on a large scale, making the initial phase of device management a breeze. The ease with which the system can be deployed to a plethora of devices is truly unmatched, illustrating that when it comes to practical functionality, no other competitor does it better.It used to take an hour to setup and deploy a single device. With Esper I could setup well over a hundred devices in 20 minutes. My mind was blown.

Cons

The pricing structure of Esper leaves room for improvement, particularly when considering the scaling of operations from a few hundred to a couple of thousand devices. This concern was voiced during the pilot trial, yet the response has been lackluster. Additionally, after committing to a year-long contract, there was a noticeable decline in customer service responsiveness, leaving questions and concerns unaddressed. The lack of follow-up from the sales representative, especially after significant financial commitments were made, added a layer of disappointment to the experience. This has led to uncertainty about continuing with Esper, with considerations for developing an in-house solution due to the gaps in customer engagement and the need for more competitive pricing packages.And what about new innovative features???? I think we could do better here.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

KW

Kelly W.

Patient Care Coordinator

Hospital & Health Care

### "Esper make my job 10 times easier and is an essential tool for my day to day"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 28, 2023

I had to do my job for years without Esper and it was painful! I am so happy to have this tool available for my day to day job.

Pros

It is very user friendly, easy to navigate and check our patients status or assist with issues

Cons

It can be a bit delayed at times, but this may be more from internet limitations than the program itself.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

RG

Riley G.

Support Operations

Computer Software

### "A good product with a better future in store"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 27, 2023

Pros

Has been an astronomical help when troubleshooting with our customers regarding all deployed hardware. Before, we had no great way of launching app updates, running diagnostics, or viewing real-time issues without visiting our customers in person.

Cons

I would argue that some of the functionality still needs improvement. In some cases, we find that we cannot 100% rely on the commands we launch through Esper, and instead need to confirm with customers. Hardening these core flows would be extremely useful to our team.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

SC

Sandra C.

Client Success Lead

Food & Beverages

### "Good "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 27, 2023

my experience has been good, I have been able to use the tool according to my needs.

Pros

is an easy to use tool, which allows you to perform tasks in an intuitive way.

Cons

so far I don't feel that the platform needs anything else.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AA

Ameen A.

Managing director

Food & Beverages

### "Usage"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 27, 2023

Amazing

Pros

Everything about the inventory management and user friendly

Cons

A bit pricey at times but the offers sometimes make up for it

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

LC

Landon C.

Technical Consultant

Hospitality

### "Best in class MDM solutino"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 27, 2023

Overall experience using Esper has been awesome! We love it!

Pros

I love that the MDM allows both viewing and remote access to our customers products. The remote access is in real time and it is as if you were in front of the device.

Cons

I would say the provisioning part is a little complex, but once you get the templates down, it is smooth as butter.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

DK

Dilip kumar D.

Customer Service Associate

Restaurants

### "Esper usefulness in support domain"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 26, 2023

Using Esper on daily basis for updating software and rebooting devices.

Pros

Easy to install software. Easy to understand process. Screenshot capturing feature.

Cons

Pushing a software some time takes more time than usual.

Switched from

[Skykit](https://www.capterra.com/p/150630/Skykit/)

Difficulty in pushing software update.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/180690/Esper/reviews/)

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