# Esper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Esper the right Mobile Device Management solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180690/Esper/reviews --- Esper 4.5 (48) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Esper Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews DE David E App Support Implementation SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Being able to remote in and easily navigate the kiosk to configure settings and verify functionality enables us to support our customers and resolve issues quickly. “ June 16, 2023 Ismail I Tech LeadRestaurants, 51 - 200 employeesUsed the software for: 1-2 years. “so it's hard to find an error when customer reports“ June 6, 2023 AM Alexander M Client Support DirectorBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: More than 2 years. “I'm able to fix all technical support errors or bad experiences our clients have, people is still oldschool, so with remove viewer we can do everything with them and guide them too“ May 11, 2023 GR Giovanni R Customer Success RepresentativeRestaurants, 51 - 200 employeesUsed the software for: More than 2 years. “We like being able to connect to our customers tablets to help guide them on the usage and correct mistakes they might come across.“ June 6, 2023 AF Alexandra F Customer success representativeOnline Media, 11 - 50 employeesUsed the software for: Less than 6 months. “Esper proves to be highly functional when it comes to providing customer support for device-related issues.“ November 7, 2023 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hillel G. Director of Implementation Hospital & Health Care Used the software for: 2+ years ### "Great MDM tool" August 25, 2025 3.0 Its been pretty good overall it def helps with getting inormation from a device and tracking it down if we need to. Pros The ability to remote control once unlocked is a crucial feature and once the backend is set up, onboarding is very easy. Cons I wish there was more features without user approval. Also smaller features thag arent supported with the launcher such as hotspot and screen recording dont work once esper is installed Alternatives considered [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/) Reason for choosing Esper Remote control feature is better than competitors Review Source JS Jeremy S. Clinical Trial Coordinator Research Used the software for: 2+ years ### "Esper is Epic" September 28, 2023 5.0 Pros Esper’s Mobile Device Management (MDM) software stands out in a crowded market, outshining competitors with its exceptional ease of use and seamless deployment across numerous devices. It was remarkably straightforward to navigate through the software’s features and efficiently implement it on a large scale, making the initial phase of device management a breeze. The ease with which the system can be deployed to a plethora of devices is truly unmatched, illustrating that when it comes to practical functionality, no other competitor does it better.It used to take an hour to setup and deploy a single device. With Esper I could setup well over a hundred devices in 20 minutes. My mind was blown. Cons The pricing structure of Esper leaves room for improvement, particularly when considering the scaling of operations from a few hundred to a couple of thousand devices. This concern was voiced during the pilot trial, yet the response has been lackluster. Additionally, after committing to a year-long contract, there was a noticeable decline in customer service responsiveness, leaving questions and concerns unaddressed. The lack of follow-up from the sales representative, especially after significant financial commitments were made, added a layer of disappointment to the experience. This has led to uncertainty about continuing with Esper, with considerations for developing an in-house solution due to the gaps in customer engagement and the need for more competitive pricing packages.And what about new innovative features???? I think we could do better here. Review Source MB Matthew B. IT Project & Special Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Esper" June 13, 2023 4.0 Esper makes the setup and support of our (Android) devices much easier. Pros When I discovered Esper, I was manually setting up our devices, one device at a time. No matter the steps I took, I could never seem to get two devices to setup the the same exact way. One of the biggest benefits that I have found with Esper is the ability to setup a provisioning template so that every tablet is setup the same way, every time. I can also setup multiple devices at the same time without having to keep up with what step I was one for each of the devices.When the pandemic took much of the office work force to remote, I also needed a way to support our users using devices as part of their daily activities. Esper gave me a way to access the device and use it remotely, being able to see what the user saw, but also being able to interact with the device. This feature has greatly improved my ability to support these devices. Cons I do wish the messaging feature in Esper worked better. As of right now, it is clunky and confusing to use.Also, with Esper having an API available, I wish that that would develop it for Zapier (and other Cloud API companies) to give admins a way to further integrate Esper with other applications. Review Source AM Alexander M. Client Support Director Business Supplies and Equipment Used the software for: 2+ years ### "Esper is Amazing" May 11, 2023 5.0 I'm able to fix all technical support errors or bad experiences our clients have, people is still oldschool, so with remove viewer we can do everything with them and guide them too Pros Since we work with many deivces and we need to keep track of them, their software update, applications management and everything else that involves control of it became so easy to do while using esper and their management tools Cons Probably more alerts that are triger by erros on the app Reason for choosing Esper Because I read the reviews and everything matched with what I was looking Review Source MV Madhan V. Senior Implementation Support Executive Commercial Real Estate Used the software for: 1-2 years ### "Esper" June 14, 2023 4.0 Quick and Good response for the support team. Pros It is easy to configure the device and easy to access and monitor the device data. Cons Required the data of all the devices battery status on monthly basis. Review Source GR Giovanni R. Customer Success Representative Restaurants Used the software for: 2+ years ### "Rushable INC." June 6, 2023 5.0 Overall we are satisfied with esper, having control of our customers tablet help us provide better customer service. Pros We like being able to connect to our customers tablets to help guide them on the usage and correct mistakes they might come across. Cons A feature we would like is being able to always change between administrator and user on the tablet. Review Source RP Rodolfo P. Tecnico en Soporte Information Technology and Services Used the software for: 2+ years ### "Helps Keeps control of the devices" June 6, 2023 5.0 Its been key to aour proyect, cause we can control devices cuantity and functionability Pros We can keep track of where are the divices, control whats aps the devices have or not. Know haw many are online to maintain devices funtionality Cons In some android versions its hard to keep control Reason for choosing Esper because you have a daschborad where tou can see conection and the remote management Review Source DE David E. App Support Implementation Specialist Information Technology and Services Used the software for: 1-2 years ### "Esper is powerful and easy to use" June 16, 2023 5.0 We are supporting operators who own and manage micromarkets. Esper enables us to monitor their market kiosks and make sure they stay connected to process cashless transactions. With it, we also have the ability to initially set up our kiosk market app and prepare it for launch for our customers. Pros I love how we can keep our customer kiosks organized and easy to find when we need to troubleshoot them. Being able to remote in and easily navigate the kiosk to configure settings and verify functionality enables us to support our customers and resolve issues quickly. I also like the visibility of power and connectivity on the information page so that we can see the status of the units before we remote in. Cons Some settings on the Samsung OS are reset when we send a remote reboot to the tablet. It would be more efficient for our team if those settings were maintained through the reboot. Review Source VR Verified Reviewer Tech Lead Restaurants Used the software for: 1-2 years ### "Overall get's the work done." June 6, 2023 5.0 Overall the work done with its kiosk mode is an added advantage to block the users from accessing other devices' features. Pros It's ability to remotely control the device to initiate restarts Cons The is no ability to download logs for certain devices. so it's hard to find an error when customer reports Reason for choosing Esper BYOD was the main reason we went with this solution Review Source Dave C. Systems Analyst Information Technology and Services Used the software for: I used a free trial ### "VantageMDM review" February 14, 2023 5.0 Overall I the products are quite useful in business management and monitoring. Pros The remote access makes it possible for you to manage, debug and monitor with utmost convenience. Cons Cannot be trusted to handle sensitive information due to unreliable inherent in the wireless feature. Perhaps this could be improved upon by including more safety features. Review Source sS senthil S. manager Real Estate Used the software for: 2+ years ### "Excellent product But required some tune ups" September 20, 2023 4.0 Excellent Pros Manageability is good and easy to handle the devices. Cons Log management and scheduling of powering on or off. Review Source MFO Manuel Fernando O. Customer Success Representative Marketing and Advertising Used the software for: 1-2 years ### "Great tool for customer support" June 8, 2023 4.0 Pros I love how you can remotely connect to the device and be able to remotly control it. Cons Sometimes it will not let us remotely connect to the tablet or takes a while to load. Review Source CM Chris M. vp of product development Health, Wellness and Fitness Used the software for: Less than 6 months ### "Esper" June 16, 2020 5.0 Incredible platform and service. They are working directly with our vendors across multiple platforms so the product is ready to go. This allows us to focus on our own UI and content. We could not have safely released this product without Esper as our partner. Pros Esper is being used to provision our Android touchscreen devices for live workouts on fitness bikes. Our customer is not the most tech savvy, so this allows us to enter the device and diagnose the problem using a hands free approach. Saves our customer service department enormous amounts of time servicing customers. Cons We have been working with Esper for 4 months and have only positive feedback at the moment Reason for choosing Esper Their willingness to get involved and work directly with our vendors to get the product right Review Source ST Stephen T. Intern - Support and Operations Computer Software Used the software for: Less than 6 months ### "Stephen's Revieq" May 2, 2023 5.0 Pros What I can do with it. I think it it can be quite useful. Cons The complexity. It wasn't the easiest to learn at first. Review Source RC Richard C. Chief Operating Officer Computer Software Used the software for: Less than 6 months ### "Amazing team, strong support, complete software solution. A life saver." March 27, 2020 5.0 Excellent support and collaboration. Pros Integration was much easier than we expected and it will facilitate a large scale roll-out of our platform. I am very impressed. Cons I had no issues. No negatives to speak of. Review Source Response from Esper April 2, 2020 Hi Richard, Thank you for the feedback. It's been an absolute pleasure working with you & your team. We are looking forward to seeing HCN scale new heights. SH Saqib H. Digital Product Designer Computer Software Used the software for: I used a free trial ### "One stop shop for all your android management " June 12, 2019 4.0 Since I come from the IOT industry, most of our time goes into managing hardware devices. With the help of this platform, we are looking forward to reducing our operation & support time. We will definitely try this out soon. Pros Easy of use, ease of integration, just basic 3 step mode for onboarding new devices using the QR code. It reduces the time utilized in onboarding a large number of devices. Once can maintain app versions, operating system versions, update settings on the go for different groups. Cons They are doing a tremendous job for android devices, I wish they can start the same services for IOS & windows soon. Review Source Response from Esper April 2, 2020 Thanks, Saqib. We are glad to know that you loved using Esper. We look forward to serving you in the future as well. CO Chris O. Production Management Construction Used the software for: 1-2 years ### "Great Endpoint management software" May 11, 2023 4.0 I've been pleased overall with the software compared to some others that I have tried. Pros Over this is a great software that gives visibility and control of all of your devices Cons The software can sometimes lag behind and not be immediately responsive to the devices. Reason for choosing Esper I chose Esper over other software companies because they were more in depth with the management visibility of the devices. Review Source PK Prince K. Implementation Support Commercial Real Estate Used the software for: 6-12 months ### "User Friendly" June 6, 2023 4.0 it's is very user friendly app easy to use Pros we have mostly like of this software it's very user friendly and very easy to use and MDM is very easy to configure and enroll the device via email and QR as well and we have also download the daily report and also we can check device health battery pesanteg. Cons we have mostly like of this software it's very user friendly and very easy to use and MDM is very easy to configure and enroll the device via email and QR as well and we have also download the daily report and also we can check device health battery pesanteg. Reason for choosing Esper it's is very easy to use every body can use very easily. Review Source RK Robert K. MCTSS Education Management Used the software for: 2+ years ### "Esper for Andriod" May 1, 2023 4.0 Esper uses configuation profiles. Once configured and tested, it is very easy to manage a whole lot of devices at the same time. Pros Esper allows us to easily push out applications for education and security and keep them updated which is always a challenge. Cons Having to put devices in enrollment mode, because the manufacturer of the devices did not have a deployment option available at the time. Review Source SL Sean L. IT Manager Real Estate Used the software for: 6-12 months ### "Esper great value for money, beating comparable competitors" May 2, 2023 4.0 Really happy with the product. We have used other MDM products an none have achieved what Esper has, for a fraction of the cost. Pros Once initial deployment method was understood, deployment was simple.The product limits devices exactly as we expected & required, very pleased with our choice to use Esper. Cons Initial deployment could be made simpler. Reason for choosing Esper Better functionality & cost saving Review Source DkD Dilip kumar D. Customer Service Associate Restaurants Used the software for: 6-12 months ### "Esper usefulness in support domain" September 26, 2023 4.0 Using Esper on daily basis for updating software and rebooting devices. Pros Easy to install software. Easy to understand process. Screenshot capturing feature. Cons Pushing a software some time takes more time than usual. Switched from [Skykit](https://www.capterra.com/p/150630/Skykit/) Difficulty in pushing software update. Review Source DA Dar A. Senior IT Manager Food & Beverages Used the software for: 1-2 years ### "Esper Makes Android Management and Deployment a Breeze" May 1, 2023 5.0 It's been great. Can't imagine using a different solution to manage my fleet of Android devices. Pros I love the UI - super easy to navigate and understand. Deployment of new devices to blueprints is very easy. Great integration with Google Play. Love the ability to upload your own apps. Cons Took a lot of time and effort to get the full whitelist for our firewall. Initial provisioning kept failing due to incomplete whitelist. Review Source RG Riley G. Support Operations Computer Software Used the software for: 1-2 years ### "A good product with a better future in store" September 27, 2023 4.0 Pros Has been an astronomical help when troubleshooting with our customers regarding all deployed hardware. Before, we had no great way of launching app updates, running diagnostics, or viewing real-time issues without visiting our customers in person. Cons I would argue that some of the functionality still needs improvement. In some cases, we find that we cannot 100% rely on the commands we launch through Esper, and instead need to confirm with customers. Hardening these core flows would be extremely useful to our team. Review Source LC Landon C. Technical Consultant Hospitality Used the software for: 1-2 years ### "Best in class MDM solutino" September 27, 2023 5.0 Overall experience using Esper has been awesome! We love it! Pros I love that the MDM allows both viewing and remote access to our customers products. The remote access is in real time and it is as if you were in front of the device. Cons I would say the provisioning part is a little complex, but once you get the templates down, it is smooth as butter. Review Source AA Ameen A. Managing director Food & Beverages Used the software for: 2+ years ### "Usage" September 27, 2023 3.0 Amazing Pros Everything about the inventory management and user friendly Cons A bit pricey at times but the offers sometimes make up for it Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.