--- title: "Teneo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Teneo Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/180715/Artificial-Solutions/" page_type: "product" language: "en" --- # Teneo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Teneo ## What is Teneo ? Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments. Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment. Teneo.ai is listed on Nasdaq First North Growth Market in Stockholm with short name TENEO. Redeye is the Company's Certified Adviser. ## What is Teneo used for? [Other Artificial Intelligence (AI) Software](https://www.capterra.com/other-artificial-intelligence-ai-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Teneo ?[Manage this product listing](https://www.g2.com/products/teneo-ai/claim_requests/new?auto=true) ## Teneo Overview Updated September 2026 AI summary Teneo is an AI software solution designed for midsize and enterprise organizations seeking to automate customer interactions and manage high-volume support operations. Featuring chatbot and live chat capabilities, multi-channel communication, natural language processing, and sentiment analysis, Teneo supports workflow management, real-time analytics, and integrates with third-party systems. Deployment options include cloud, SaaS, web-based, and Windows platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Teneo 4.0 (2) VS. [### Compass](https://www.capterra.com/p/10041681/Compass/) [5.0 (26)](https://www.capterra.com/p/10041681/Compass/#reviews) Starting Price $0.01 per user, per month Starting Price $5000 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 5.0 (26) Value For Money 3.5 (2) Value For Money 5.0 (26) Customer Service 5.0 (2) Customer Service 5.0 (26) ## Teneo alternatives [itellicoAI](https://www.capterra.com/p/10034743/itellicoAI/) [5.0 (2)](https://www.capterra.com/p/10034743/itellicoAI/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10034743/itellicoAI/) [MirrorFly AI Voice Agent](https://www.capterra.com/p/10031831/MirrorFly-AI-Voice-Agent/) [0.0](https://www.capterra.com/p/10031831/MirrorFly-AI-Voice-Agent/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10031831/MirrorFly-AI-Voice-Agent/) [Mercury.ai](https://www.capterra.com/p/217314/Mercury-ai/) [0.0](https://www.capterra.com/p/217314/Mercury-ai/#reviews) Starting price $850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/217314/Mercury-ai/) [Routier](https://www.capterra.com/p/180791/Routier/) [4.0 (2)](https://www.capterra.com/p/180791/Routier/#reviews) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180791/Routier/) ## FAQs about Teneo Overview ### What company size and specific industries is Teneo built for? Teneo is designed for large enterprise companies, especially those in telecommunications, consumer services, and other customer experience-heavy industries. It suits organizations with high-volume support operations, such as AT&T, HelloFresh, Swisscom, and Telefónica, that need AI-driven CX automation to reduce operating costs and handle complex customer interactions. Features and Usability ### What are the key features of Teneo ? Teneo offers chatbot, live chat, and multi-channel communication for customer interactions, plus intent recognition, natural language processing, and sentiment analysis for language handling. It also includes knowledge base management, workflow management, real-time analytics, alerts/escalation, and third-party integrations for support and automation. Getting Started and Support ### What training and onboarding options does Teneo offer? Teneo provides in person training, live online sessions, webinars, documentation, and videos to support team onboarding. In person and live online formats allow guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos support self-paced review of product features and setup steps. Getting Started and Support ### What customer support options does Teneo offer? Teneo provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support content is organized for self-service or direct contact through these channels. Because no reviewer feedback about support is available, no claims can be made about response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 1,134 Customer Support reviews Capterra data shows that buyers of Conversational AI Platform software rank the following features as their top priorities: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) Teneo supports all three top features reviewers value most: **Chatbot**, **API**, and **Lead Capture**. Together, these capabilities help businesses automate conversations, connect the platform with other systems, and collect prospect information more effectively, allowing teams to improve customer interactions and turn more conversations into qualified opportunities. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Configurable Workflow Configure existing workflows to meet your organization's needs Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Teneo 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Distinct AI Functionality: Have features and use cases that do not fit into existing AI software categories - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Niche Application: Address unique or niche requirements not covered by mainstream software solutions - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Specialized or Emerging Capabilities: Provide specialized, emerging, or cross-functional capabilities that enhance processes, workflows, or decision-making - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 3.5 (2) Free Trial Basic $0.01 Value for money 3.5 (2) 3.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MT Maija T. Senior Quality Responsible Digital Solutions Retail ### "Teneo - conversational AI development platform for global businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 28, 2020 We wanted to develop an intelligent, conversational digital assistant that was capable of answering a diverse number of questions in multiple languages. With help of Teneo we have efficiently delivered projects that bring value to the business. With help of experienced professionals from Artificial Solutions, our project team developed an integrated voicebot for Circle K’s fuel distribution call centre in a month - the department is now supported by a technology that reduces up to 50% of incoming requests in the call centre. In customer service department, we are working on a text based virtual assistant that answers to frequently asked questions about Circle K products, services, campaigns, loyalty programs in three Scandinavian languages. Pros When we first looked at Teneo we were impressed how much it could do compared with other development platforms we were considering. It was important to us that the platform was user friendly so we could accelerate our plans to involve business users in the development and to deliver one of our core goals — corporate consistency across content, languages and technology. No other vendor could elaborate on how a global company like ours could utilize resources from Europe to deliver a conversational system running in North America. One of the reasons Circle K chose to work with Teneo was because of its master/local approach to languages that allows for a conversational AI application to be built in one language and easily ported to another. Teneo typical allows for 80% of the original build to be used. This helps to significantly increase ROI because less resources are required, and rapid expansion of the conversational application is possible. Cons Our conversational AI strategy is managed by a cross functional team, which means that majority of development work is expected to be done by business users rather than tech experts. Teneo development platform isn't particularly user friendly - there's a significant learning curve to become an experienced user. Alternatives considered [Boost.AI](https://www.capterra.com/p/184561/Boost-AI/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Michael F. New Channels Owner Gambling & Casinos ### "Leading Conversational AI Platform " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 19, 2019 Pros Over the last three years, Teneo has allowed us to reinforce our position as a disrupter in our sector and continue to push the boundaries in customer experience. Artificial Solutions’ robust, flexible platform has enabled us to easily build and go live with multiple conversational applications across a variety of channels, delivering our services to where our customers are already spending time. The platform facilitates conversationally complex interactions with customers; bringing contextual memory, understanding industry-specific & nuanced terminology, and delivering a personalised, engaging and frictionless experience. Cons Supports 35 different languages, however if looking to work in smaller markets, does require the development of these additional language resources. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.