--- title: "Uniphore Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Uniphore Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/180755/Uniphore/" page_type: "product" language: "en" --- # Uniphore Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Uniphore ## What is Uniphore ? Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal AI architecture centered on customers that combines Generative AI, Knowledge AI and Emotion AI and Workflow Automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data. As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees. ## What is Uniphore used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Uniphore 0.0 VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (589) Value For Money 0.0 (0) Value For Money 4.4 (509) Customer Service 0.0 (0) Customer Service 4.7 (500) ## Uniphore alternatives Highest Rated [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [Forethought AI Agents](https://www.capterra.com/p/196175/Forethought/) [4.5 (11)](https://www.capterra.com/p/196175/Forethought/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/196175/Forethought/) [Leena AI Autonomous Agent](https://www.capterra.com/p/187829/Leena-AI/) [4.5 (13)](https://www.capterra.com/p/187829/Leena-AI/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/187829/Leena-AI/) [View all alternatives](https://www.capterra.com/p/180755/Uniphore/alternatives/) ## FAQs about Uniphore Overview ### What company size and specific industries is Uniphore built for? Uniphore targets mid-market and enterprise organizations, especially those with contact centers and customer experience operations. It is designed for executive leaders such as CIOs, CEOs, CXOs, CPOs, contact center managers, and digital transformation officers across industries that depend on customer service and operational oversight. Features and Usability ### What are the key features of Uniphore ? Uniphore includes AI/Machine Learning and Generative AI for language understanding, plus Speech Recognition, Speech-to-Text Analysis, and Natural Language Processing. It also offers Call Recording, Audio Capture, Call Tracking, Call Scripting, and Intent Recognition, along with Sentiment Analysis, Ticket Management, Reporting/Analytics, and Workflow Automation. Getting Started and Support ### What training and onboarding options does Uniphore offer? Uniphore provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars present scheduled learning sessions, documentation offers written reference material, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does Uniphore offer? Uniphore provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe support quality, response times, or common frustrations, so the support experience cannot be characterized beyond these listed channels. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Uniphore includes **Ticket Management**, which gives support teams a central way to log, organize, and track customer issues from start to finish. However, it does not include **Support Ticket Management** or **Real-Time Notifications**. Its **Ticket Management** capability helps businesses maintain visibility into open requests, improve response coordination, and keep service workflows organized, allowing teams to resolve issues more consistently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Audio Capture Record audio or import/upload audio files Call Recording Record the audio of phone conversations for quality assurance purposes Call Scripting Provide agents with a typical response for common call subject matter Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Uniphore 18 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Audio Capture: Record audio or import/upload audio files - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.