--- title: "Patient Prism Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Patient Prism Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/180766/Patient-Prism/" page_type: "product" language: "en" --- # Patient Prism Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Patient Prism ## What is Patient Prism? Patient Prism was created specifically for dental practices to increase revenue and improve new patient scheduling. Patient Prism's patented human-assisted CallViz AI (artificial intelligence) software tracks and analyzes your new patient calls. Within 30 min of a patient call, your front desk will have the information they need to call back an unscheduled patient and get them into your dental practice, increasing your revenue and lowering new patient acquisition cost. ## What is Patient Prism used for? [Dental](https://www.capterra.com/dental-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Patient Prism?[Manage this product listing](https://www.g2.com/products/patient-prism/claim_requests/new?auto=true) ## Patient Prism Overview Updated August 2026 AI summary Patient Prism offers cloud-based call recording capabilities for businesses of all sizes, focusing on features such as archiving, retention, on-demand recording, and playback. It supports additional functionality with call tagging and API access, making it suitable for organizations that require secure storage, easy retrieval, and integration of recorded calls within their operational workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Patient Prism 5.0 (22) VS. [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (22) Ease Of Use 4.4 (218) Value For Money 4.8 (18) Value For Money 4.3 (204) Customer Service 5.0 (21) Customer Service 4.5 (212) ## Patient Prism alternatives [4.4 (83)](https://www.capterra.com/p/160904/RevenueWell/reviews/) Starting price $189.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (47)](https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [CareStack](https://www.capterra.com/p/176206/CareStack/) [4.8 (218)](https://www.capterra.com/p/176206/CareStack/reviews/) Starting price $698.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176206/CareStack/) [View all alternatives](https://www.capterra.com/p/180766/Patient-Prism/alternatives/) ## FAQs about Patient Prism Overview ### Which roles and teams benefit most from Patient Prism? Patient Prism is most used by office managers, front desk teams, and patient coordinators who need visibility into call handling, scheduling, and new-patient conversion. Practice leaders and co-owners use it to monitor performance, while billing, communications, and marketing teams rely on insights to improve follow-up, staffing, and campaign effectiveness. Answer based on 22 reviews Overview ### What company size and specific industries is Patient Prism built for? Patient Prism is designed for dental practices, specifically dentists and orthodontists of any company size. It is built for organizations in the dental care sector that want software suited to patient communication and practice management needs. Features and Usability ### What are the key features of Patient Prism? Patient Prism offers scheduling and appointment management for organizing patient visits, along with call recording, on-demand recording, and call tagging for tracking phone interactions. It also includes archiving & retention for stored records, an API for system connections, and dental practice management features. Integrations ### Which third-party tools and platforms does Patient Prism integrate with? Patient Prism integrates with Google Ads and Google Analytics 360 for advertising and analytics connections. These built-in integrations let Patient Prism connect campaign data and performance tracking across Google’s marketing tools. Answer based on 1 reviews Getting Started and Support ### What customer support options does Patient Prism offer? Patient Prism provides email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Reviewers describe the customer service representatives as responsive and say emails are answered quickly, while also noting that the support helps track metrics and improve customer care and training. Answer based on 2 reviews ## Features AI summary Based on 2,775 Call Recording reviews Capterra data shows that buyers of call recording software rank the following features as their top priorities: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) Patient Prism includes **Recording**, which is the most important feature in this category based on reviewer feedback. However, it does not include **Call Transcription** or **Conferencing**. Its support for **Recording** helps businesses capture customer conversations for quality review, staff coaching, and compliance tracking, providing teams with a clear record of calls they can use to improve service and monitor performance over time. Recording 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record live video calls to play later Call Tagging 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Highlight specific time marks for annotation and review purposes Appointment Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Archiving & Retention 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes On-Demand Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes API Application programming interface that allows for integration with other systems/databases Patient Prism 8 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Call Tagging: Highlight specific time marks for annotation and review purposes - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Recording: Record live video calls to play later - Scheduling: Plan availability and assign specific time slots for tasks and resources --- Get Advice We can help you find the software with the features you need. Features 4.9 (22) 4.9 Based on 22 reviews ## Pricing Value for money 4.8 (18) Basic $99.00 Flat Rate,Per Month Value for money 4.8 (18) 4.8 Based on 18 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (21) 5.0 Based on 21 reviews ## User reviews Overall rating 5.0 Based on 22 reviews Filter by rating 5(21) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Maya P. co owner Health, Wellness and Fitness ### "SO FAR its a great feature in managing our teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 15, 2021 Need a bit more training to fully USE IT. Pros Appreciate they rate the calls, saves us a step Cons NOT SURE we are using the patient reminders yet? Reasons for choosing Patient Prism I like the fact they us AI to qualify the calls, and have immediate reminders for improvement Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AP Alexis P. Office Manager Hospital & Health Care ### "We love Patient Prism!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2021 Almarie has been super helpful in anything we need help with. She respondes so promptly and It is so great. Pros We love that calls are recorded and reviewed for training purposes. It shows strengths and weaknesses within different offices. We have our staff listen to good and not so great calls to better ourselves with speaking to new and exisitng patients. Cons I wish we could mark that we followed up with the not connected calls. It's challenging to see which ones I have followed up with or haven't. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. IB Ilya B. Dentist Hospital & Health Care ### "Best Analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2021 Great company Pros AI, staff performance, key word mining, suggestions on reviewed calls. Cons Picking location when you have intensified Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HH Haylie H. Marketing Hospital & Health Care ### "So far so good!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2021 Great! Pros We just onboarded this system and I am very excited to see the data it will provide. The assistance so far has been excellent! Cons The dashboard was a bit confusing as first. It is pretty busy but understandably because there is a lot of information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Shameka S. Billing and Insurance Coordinator Health, Wellness and Fitness ### "Extremely Helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2021 Calling the patient back is the most useful tool for me. Normally you'd just let those patients go, but Patient Prism makes sure that you call them back and get them in. Pros that there is a review of your call and it gives help on trying to get the patient in the office. Cons I really like the software. It is really helpful Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MM michelle M. Office Manager Medical Practice ### "Great feature" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2021 Great experience overall and very helpful Pros This is great for auditing staff and also getting to hear what patients have to say. Cons When a patient does not schedule for certain reasons such as, out of network with insurance, it can get counted against the staff's call. However, it can easily be removed by marking "unweighted". Really don't have any cons to report! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KB Keisha B. New patient concierge Hospital & Health Care ### "Best of the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2021 I enjoy hearing my calls and how I was able to make a lasting impression on the patient. Pros The feature I like most about this software is the positive critique of each call. Cons The features of being a user only, allows me to view only my own calls and not my team. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CB Christy B. Practice Manager Medical Practice ### "Same Day Follow Ups" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 9, 2021 Pros I love being able to follow up with callers the same day of their original call. Hearing the recording quickly and being able to recapture those opportunities same day, plus provide timely training for my team. Cons If there are issues with a recorded call, I wish it were easier to report directly from the dashboard. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AP Amit P. Dentist Medical Practice ### "Patient Prims" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 9, 2021 Pros Easy to use, patient focused and good for staff. Cons Nothing. It is very straightforward to use. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CO Christian O. Office Manager Hospital & Health Care ### "Excellent Company!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2021 Excellent support system - \[SENSITIVE CONTENT HIDDEN\]! Trainings for team, etc. Pros Everything is being tracked and opportunity to get patient back! Cons There is nothing missing that I can think of. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/180766/Patient-Prism/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.