# Amelia Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Amelia Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/180818/IPsof-Amelia --- # Amelia Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Amelia ## What is Amelia? Amelia is a conversational AI platform that automates front-end interactions through natural, human-like conversations. Combining advanced voice recognition with generative AI, it handles complex requests beyond traditional chatbot capabilities. Its Agentic+ framework enables autonomous reasoning, adapting to context and completing tasks without rigid workflows. The platform integrates with enterprise systems via a growing library of connections, offering customization for specific operational needs. Key features include Polaris-powered listening technology, multi-channel voice and text interactions, and task automation like password resets. Amelia supports AI agent design, knowledge management, real-time assistance, and conversation analytics with continuous learning. Security measures include compliance with ISO/IEC 27001, SOC 2 Type II, PCI-DSS, and HIPAA standards. Built-in guardrails ensure accurate, context-aware responses across customer service, HR, and IT applications. ## What is Amelia used for? [AI Agents for HR](https://www.capterra.com/ai-agents-for-hr-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Amelia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ipsoft.com&name=Amelia) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Amelia 5.0 (2) VS. [4.9 (4,292)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.8 (4,292) Value For Money 4.0 (2) Value For Money 4.7 (3,942) Customer Service 4.0 (2) Customer Service 4.7 (4,044) ## Amelia alternatives [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Amelia Overview ### What company size and specific industries is Amelia built for? Amelia is designed for enterprise and mid-market organizations in insurance, banking, healthcare, retail, telecommunications, hospitality, utilities, and contact center operations, as well as IT service desks and HR departments. It suits companies that need automation and support workflows across customer service and internal service teams. Features and Usability ### What are the key features of Amelia? Amelia offers conversational AI, natural language processing, and intent recognition for automated interactions. It also includes autonomous task execution, workflow automation, automated responses, and proactive tasking, plus reporting and analytics, sentiment analysis, interaction tracking, and multi-channel communication. Additional features include compliance management, agent governance, and third-party integration. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Amelia offer? Amelia provides in person training, webinars, documentation, and videos to help teams get started. In person sessions support guided setup, webinars allow live instruction, documentation offers written reference material, and videos provide self-paced walkthroughs for reviewing features and steps. Getting Started and Support ### What customer support options does Amelia offer? Amelia provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support articles and community-style help can guide common questions, while direct contact options cover more specific issues. With no reviewer feedback on support experiences, no claims can be made about response speed or helpfulness. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Agent Governance Helps routing complex or critical decisions to humans, keeping oversight central to operations AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data AI‑Powered Candidate Screening Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates Automated Responses Automatic reply functionality for incoming messages Autonomous Task Execution Completes tasks independently without constant human intervention Amelia 43 features Helps routing complex or critical decisions to humans, keeping oversight central to operations A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates Software program that continuously adjusts its behavior based on observed data Automatic reply functionality for incoming messages Completes tasks independently without constant human intervention Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Shortcuts for inputting frequently used messages AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Interprets what a user is doing based on context and helps guide them through the process. Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses A collection of customer information such as contact details, demographics, previous interactions, etc. Protect sensitive data for digital privacy Define a process for transferring calls/tickets to management Used as a promotional or demonstration tool in sales and marketing presentations Use AI to generate content in the form of text, images, videos, etc. Autonomously perform or assist with HR tasks across the employee lifecycle Integrate with core HR systems such as HRIS, ATS, knowledge bases, and payroll software Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Autonomously schedules interviews, follows up with candidates, and manages communication Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Automatically enforce local regulation and company policy during HR workflows. Predict future data based on historical data sets Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders Provide proactive or multi-step task support, not only reactive conversational responses Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages Addition of necessary external data, applications, tools, or features Track and interpret metrics on the usage of company resources Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) ### Starting price Free trial available Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SK Srijith K. Software Engineer Hospital & Health Care ### "Well thought about booking plugin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Pros Very easy to use and well thought about in terms of features it supports. Customer service is excellent Cons Could provide more customizing options. Would have been better if there was support for more payment gateways. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Suman P. Portfolio Director, AI & Automation Information Technology and Services ### "Market Leader but Expensive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 18, 2020 IT Service Desk, Sales Automation Pros IPsoft has invested quite a bit into the tooling around building Amelia conversation workflows. The BPN designer as well as the integration workflow designer are super easy to use. The range of ML algorithms is excellent and is in my view one of the few platforms where you can design a humanized Virtual Agent Cons The IVA-human handoff and Agent tools are not the best. Almost feels like an afterthought. We would integrate escalations to service desk Slack channels instead of using their Conversations/Queues Interface. Also, the ability to get conversational analytics requires custom coding, nothing built-in except for some rudimentary Journey Analytics. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.