--- title: "Amelia Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Amelia Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/180818/IPsof-Amelia/" page_type: "product" language: "en" --- # Amelia Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Amelia ## What is Amelia? Amelia is a conversational AI platform that automates front-end interactions through natural, human-like conversations. Combining advanced voice recognition with generative AI, it handles complex requests beyond traditional chatbot capabilities. Its Agentic+ framework enables autonomous reasoning, adapting to context and completing tasks without rigid workflows. The platform integrates with enterprise systems via a growing library of connections, offering customization for specific operational needs. Key features include Polaris-powered listening technology, multi-channel voice and text interactions, and task automation like password resets. Amelia supports AI agent design, knowledge management, real-time assistance, and conversation analytics with continuous learning. Security measures include compliance with ISO/IEC 27001, SOC 2 Type II, PCI-DSS, and HIPAA standards. Built-in guardrails ensure accurate, context-aware responses across customer service, HR, and IT applications. ## What is Amelia used for? [AI Agents for HR](https://www.capterra.com/ai-agents-for-hr-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Amelia?[Manage this product listing](https://www.g2.com/products/amelia/claim_requests/new?auto=true) ## Amelia Overview Updated September 2026 AI summary Amelia provides conversational AI for midsize and enterprise organizations seeking to automate customer service, internal support, or business interactions. Covering chatbot, live chat, IVR, and robotic process automation categories, it features AI Copilot, natural language processing, automated and canned responses, multi-channel communication, and workflow automation, with cloud-based deployment for broad accessibility and integration flexibility. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Amelia 5.0 (2) VS. [4.7 (136)](https://www.capterra.com/p/201794/Workvivo/reviews/) Starting Price Contact vendor Starting Price $20000 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.7 (2) Value For Money 4.0 (2) Value For Money 4.6 (1) Customer Service 4.0 (2) Customer Service 4.8 (1) ## Amelia alternatives Highest Rated [4.9 (4,312)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (3,558)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Generative Studio X by OneReach.ai](https://www.capterra.com/p/162057/OneReach/) [4.0 (2)](https://www.capterra.com/p/162057/OneReach/#reviews) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162057/OneReach/) ## FAQs about Amelia Overview ### What company size and specific industries is Amelia built for? Amelia is designed for mid-market and enterprise organizations in insurance, banking, healthcare, retail, telecommunications, hospitality, and utilities, as well as contact centers, IT service desks, and HR departments. It suits companies that need automation for customer service, internal support, and routine business interactions across these sectors. Features and Usability ### What are the key features of Amelia? Amelia offers conversational AI with natural language processing, speech recognition, and voice recognition, plus AI Copilot, generative AI, and autonomous task execution. It also includes workflow automation, multi-channel communication, interaction tracking, reporting/analytics, compliance management, policy enforcement, and third-party integration. Getting Started and Support ### What training and onboarding options does Amelia offer? Amelia offers in person training, webinars, documentation, and videos for teams getting started. In person sessions support direct guidance, webinars provide live online instruction, documentation gives written reference material, and videos offer visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Amelia offer? Amelia provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. These channels give users multiple ways to find answers or contact support directly. No reviewer feedback is available here, so support experience details such as response speed or helpfulness are not described. ## Features AI summary Based on 1,278 Virtual Assistant reviews Capterra reviewers highlight these as the features buyers care about most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Amelia supports **Automated Responses** and **Natural Language Processing**, so it covers two of the top features buyers look for in a chatbot. However, it does not include **Language Detection**. Instead, it offers **AI/Machine Learning** (**42%**), which can help improve how the chatbot recognizes patterns, responds to user questions, and adapts over time. Together, these features help businesses handle routine conversations more efficiently, improve response quality, and provide teams with more consistent customer interactions. Agent Governance Helps routing complex or critical decisions to humans, keeping oversight central to operations AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data AI‑Powered Candidate Screening Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates Automated Responses Automatic reply functionality for incoming messages Autonomous Task Execution Completes tasks independently without constant human intervention Amelia 43 features ### All Features - Agent Governance: Helps routing complex or critical decisions to humans, keeping oversight central to operations - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI‑Powered Candidate Screening: Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Autonomous Task Execution: Completes tasks independently without constant human intervention - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Data Security: Protect sensitive data for digital privacy - Escalation Management: Define a process for transferring calls/tickets to management - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HR Automation: Autonomously perform or assist with HR tasks across the employee lifecycle - HR System Integration: Integrate with core HR systems such as HRIS, ATS, knowledge bases, and payroll software - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interview & Scheduling Agent: Autonomously schedules interviews, follows up with candidates, and manages communication - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Policy Enforcement: Automatically enforce local regulation and company policy during HR workflows. - Predictive Analytics: Predict future data based on historical data sets - Proactive Intervention: Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders - Proactive Tasking: Provide proactive or multi-step task support, not only reactive conversational responses - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) ### Starting price Free trial available Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SK Srijith K. Software Engineer Hospital & Health Care ### "Well thought about booking plugin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Pros Very easy to use and well thought about in terms of features it supports. Customer service is excellent Cons Could provide more customizing options. Would have been better if there was support for more payment gateways. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Suman P. Portfolio Director, AI & Automation Information Technology and Services ### "Market Leader but Expensive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 18, 2020 IT Service Desk, Sales Automation Pros IPsoft has invested quite a bit into the tooling around building Amelia conversation workflows. The BPN designer as well as the integration workflow designer are super easy to use. The range of ML algorithms is excellent and is in my view one of the few platforms where you can design a humanized Virtual Agent Cons The IVA-human handoff and Agent tools are not the best. Almost feels like an afterthought. We would integrate escalations to service desk Slack channels instead of using their Conversations/Queues Interface. Also, the ability to get conversational analytics requires custom coding, nothing built-in except for some rudimentary Journey Analytics. 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