# Amelia Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Amelia Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/180818/IPsof-Amelia

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# 

 Amelia Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Amelia

## What is Amelia?

Cloud-based solution that assists businesses with automating IT operations and customer service processes via AI technology.

## What is Amelia used for?

[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[IVR](https://www.capterra.com/ivr-software/)[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Amelia

5.0 (2)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.6 (10)

Value For Money

4.0 (2)

Value For Money

4.6 (7)

Customer Service

4.0 (2)

Customer Service

4.7 (5)

## Amelia alternatives

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/)

Starting price

$50.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (10)](https://www.capterra.com/p/211547/Social-Intents/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Intent Recognition

Helps understand a user's intentions/actions

Natural Language Processing

Process and analyze human language in text or audio form

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

Sentiment Analysis

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Amelia 5 features

Software program that continuously adjusts its behavior based on observed data

Helps understand a user's intentions/actions

Process and analyze human language in text or audio form

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Get Advice

We can help you find the software with the features you need.

Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

4.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.0 (2)

4.0

Based on 2 reviews

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## Support, customer service and training options

Customer Service

4.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (2)

4.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SK

Srijith K.

Software Engineer

Hospital & Health Care

### "Well thought about booking plugin"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 18, 2021

Pros

Very easy to use and well thought about in terms of features it supports. Customer service is excellent

Cons

Could provide more customizing options. Would have been better if there was support for more payment gateways.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SP

Suman P.

Portfolio Director, AI & Automation

Information Technology and Services

### "Market Leader but Expensive"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

August 18, 2020

IT Service Desk, Sales Automation

Pros

IPsoft has invested quite a bit into the tooling around building Amelia conversation workflows. The BPN designer as well as the integration workflow designer are super easy to use. The range of ML algorithms is excellent and is in my view one of the few platforms where you can design a humanized Virtual Agent

Cons

The IVA-human handoff and Agent tools are not the best. Almost feels like an afterthought. We would integrate escalations to service desk Slack channels instead of using their Conversations/Queues Interface. Also, the ability to get conversational analytics requires custom coding, nothing built-in except for some rudimentary Journey Analytics.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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