--- title: "Rasa Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rasa Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/180821/Rasa-Platform/" page_type: "product" language: "en" --- # Rasa Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Rasa ## What is Rasa? Rasa is the leading conversational AI platform, allowing individual developers through large enterprises to create superior AI assistants and chatbots. Rasa provides the infrastructure & tools necessary for building the very best tools, ones that meaningfully transform how customers communicated with businesses. With Rasa, all teams can create personalized, automated interactions with customers, at scale. ## What is Rasa used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rasa?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://rasa.com&name=Rasa) ## Rasa Overview Updated August 2026 AI summary Rasa offers small businesses tools to manage live chat and chatbot interactions, supporting customer communication across various digital channels. With reporting and analytics features, it helps teams monitor engagement and performance. Third-party integrations and generative AI capabilities enable flexible deployment and conversational automation, and the platform is accessible via cloud, web, or desktop on multiple operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rasa 4.7 (6) VS. [4.5 (560)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting Price Contact vendor Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (6) Ease Of Use 4.4 (398) Value For Money 4.6 (5) Value For Money 4.4 (347) Customer Service 4.0 (5) Customer Service 4.5 (325) ## Rasa alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (398)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [View all alternatives](https://www.capterra.com/p/180821/Rasa-Platform/alternatives/) ## FAQs about Rasa Overview ### What company size and specific industries is Rasa built for? Rasa is designed for small teams through enterprise organizations that build conversational AI applications. It suits development-led companies across industries that need to create chatbots and virtual assistants, from early-stage projects to large-scale deployments. Features and Usability ### What are the key features of Rasa? Rasa offers AI and machine learning, natural language processing, and intent recognition for building chatbots with contextual guidance. It also includes generative AI, pre-configured bot components, reporting and analytics, and third-party integrations, giving developers tools to create, connect, and monitor conversational applications. Getting Started and Support ### What training and onboarding options does Rasa offer? Rasa provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does Rasa offer? Rasa provides chat support for customer assistance. No reviewer feedback about support quality is available here, so response speed, helpfulness, and common frustrations cannot be assessed from the catalog data. The support option listed is chat, and no other channels are specified in the provided information. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to these as the live chat features buyers care about most: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Rasa does not include coverage data for these top-rated live chat features. As a result, the available information does not show specific supported capabilities to highlight for this product. Buyers may need to review Rasa's current feature set more closely to determine how well it fits day-to-day communication needs and customer support workflows, helping businesses choose a tool that matches their service requirements. AI/Machine Learning 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Contextual Guidance 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Interprets what a user is doing based on context and helps guide them through the process. Intent Recognition 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Helps understand a user's intentions/actions Natural Language Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Reporting/Analytics 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Third-Party Integrations 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Rasa 9 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 4.6 (5) ### Starting price Free trial not available Value for money 4.6 (5) 4.6 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (5) 4.0 Based on 5 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User RPA Developer Information Technology and Services ### "Best Tool For Chat Bots" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 12, 2022 Pros Easy to develop the chat bots for clients and personal use. Can trigger Robocorp bots from the chat bots. This is open-source platform, which makes it more popular in building chat bots. Cons For now, there is nothing that makes me dislike this tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FM Fernando Matias C. Desarrollador de software Computer Software ### "Tecnología ideal para la creación de chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 15, 2022 Es una herramienta muy potente y cuenta con gran cantidad de características que igualan a las soluciones de la competencia. Lo más importante de todo es que no cuenta con limitación de ningún tipo para contruir soluciones de asistentes viruales, para comercializar. Tampoco cuenta con tantas complicaciones para implementar en servidores con distintos sistemas operativos. Pros Tecnología de código abierto y gratuito. Dispone de documentación en constante actualización y crecimiento. Cuenta con gran cantidad de material para aprender a utilizar la herramienta. El foro oficial cuenta con un gran número de miembros que participan de manera activa. Cons No cuenta con soporte oficial con el idioma español, pero se lo puede implementar con pocos pasos haciendo uso de librerías externas, como spaCy. Reasons for choosing Rasa La principal causa por la que utilizamos esta tecnología fue que era de código abierto y que era de uso gratuito. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User QA Software Computer Software ### "One of the best frameworks for building chatbots and virtual assistants" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 22, 2021 I recently used Rasa to build a chatbot integrated with a FAQ. Pros I believe it is an excellent python framework. It is very simple to build both the NLU model and to configure the pipeline to use extremely powerful models of preprocessing and classification of intentions and entities. I also found it very intuitive to declare everything in the domain and work with stories and rules. Other structures such as slots and forms are also very practical and make all the difference when building the bot. Cons I liked all the features I found in RASA and they all helped in the development. I also thought the integration with some channels was easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Madhav P. Junior Assistant Banking ### "Why Rasa" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 1, 2021 Very good experience using Rasa Stack Pros I had used Rasa to develop a chatbot system for our bank and i found it the most suitable tool for building chatbot systems. The way Rasa takes in input data for the chatbot and the training time for such chatbots being really low is awesome. Cons I found debugging in Rasa difficult die to action server and rasa server running separetely on different servers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. shushant P. Data Scientist Computer Software ### "Why Rasa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 1, 2021 I have been using Rasa stack for chatbot development for the past three years. I have developed multiple chatbot systems using Rasa. Pros Rasa is probably the best python framework for building NLP based chatbot system. The machine learning models that has been used for intent classification, entity recognition and NLG models are highly accurate. The data format is very easy to interpret from Rasa. Cons There are no any features that I do not like about Rasa. Alternatives considered [BrassRing](https://www.capterra.com/p/10003158/Infinite-Talent/) Reasons for choosing Rasa We can build custom chatbot systems and try out different ML models with Rasa stack Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Beebek A. AI Lecturer Computer Software ### "Rasa Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 1, 2021 Very good experience using rasa Pros Rasa is a great tool for building AI powered chatbots. It's intent classification models are very accurate and named entity recognition models are also highly accurate. Cons Integrating rasa chatbots with other comunication channels documentation should be improved Alternatives considered [BrassRing](https://www.capterra.com/p/10003158/Infinite-Talent/) Reasons for choosing Rasa We can tweak with different machine learning models with rasa Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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