--- title: "Salesforce Commerce Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salesforce Commerce Cloud Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/" page_type: "product" language: "en" --- # Salesforce Commerce Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Salesforce Commerce Cloud ## What is Salesforce Commerce Cloud? Scale commerce with confidence on the most complete AI platform. Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint with AI and automation, powered by the Einstein 1 Platform. • Achieve business goals fast with AI-driven actions • Personalize at scale with AI and real-time data • Uncover revenue at every touchpoint on the #1 AI CRM And when you're ready, we can show you how to start your commerce transformation ## What is Salesforce Commerce Cloud used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Order Management](https://www.capterra.com/order-management-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 101 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - eCommerce / 2026 - Order Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce Commerce Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Salesforce Commerce Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce Commerce Cloud 4.5 (101) VS. [4.2 (2,057)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (101) Ease Of Use 4.0 (6,183) Value For Money 4.3 (86) Value For Money 3.9 (5,108) Customer Service 4.5 (86) Customer Service 3.8 (4,888) ## Salesforce Commerce Cloud alternatives [4.2 (1,317)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (1,126)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars Highest Rated [4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/) Starting price $225.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (197)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/alternatives/) ## FAQs about Salesforce Commerce Cloud Overview ### What problems does Salesforce Commerce Cloud solve? Salesforce Commerce Cloud solves slow ecommerce launches, fragmented customer and order data, and manual store management by centralizing storefront operations, client histories, inventory, orders, reporting, and promotions in one platform. Ecommerce teams, sales teams, and customer service staff benefit most from faster country-specific launches, cleaner workflows, and easier day-to-day navigation. Answer based on 33 reviews Overview ### Which roles and teams benefit most from Salesforce Commerce Cloud? Salesforce Commerce Cloud is most used by e-commerce leaders, marketing teams, consultants, and customer service staff managing online storefronts and digital growth. Executives and owners use it to scale revenue operations, marketers drive campaigns and personalization, consultants support implementation, and service teams handle orders, customer interactions, and post-purchase experiences. Answer based on 101 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Salesforce Commerce Cloud built for? Salesforce Commerce Cloud is designed for retailers, ecommerce businesses, B2B companies, and digital marketers, with 53% of reviewers from small businesses. It serves enterprise and midsize companies as well, while reviewer industries are led by Retail at 10%, followed by Information Technology and Services at 8% and Real Estate at 5%. Answer based on 101 reviews Features and Usability ### What are the key features of Salesforce Commerce Cloud? Salesforce Commerce Cloud includes core commerce features like catalog management, shopping cart, order management, inventory management, and reporting/analytics. Differentiators buyers mention most include CRM integration, customer segmentation, API and third-party integrations, and storefront customization for B2B, B2C, and multi-channel sales. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does Salesforce Commerce Cloud integrate with? Salesforce Commerce Cloud integrates with TOTVS ERP in reviewer-confirmed use cases and supports over 100 integrations overall. Official catalog examples include Adyen and Avalara for payments and tax, Akeneo Product Cloud for product data, Bazaarvoice for reviews, Bolt for checkout, and Celigo Integrator.io for data connections. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on Salesforce Commerce Cloud? Salesforce Commerce Cloud takes time to learn for many teams, especially admins and technical users handling setup, customization, and integrations. Day-to-day users often get comfortable faster once navigation clicks. Training is available through in-person sessions, live online training, webinars, videos, and documentation, though some reviewers find initial guidance limited. Answer based on 21 reviews Getting Started and Support ### What customer support options does Salesforce Commerce Cloud offer, and how do users rate the experience? Salesforce Commerce Cloud offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live representative support. Users often describe onboarding and support as helpful, but experiences are mixed: some report slow responses, setup problems, and added costs for guidance, while others find assistance effective and easy to access. Answer based on 16 reviews Security ### How does Salesforce Commerce Cloud handle data security and access control? Salesforce Commerce Cloud uses unique user profiles, secure payment processing, authentication, and API access with custom object creation to support secure operations and access control. Reviewers also describe it as secure, reliable, and accessible for ordering platforms, though some report authentication issues, security concerns, and customization changes that can be slow. Answer based on 13 reviews ## Who uses Salesforce Commerce Cloud? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 8,654 eCommerce reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**48%** of reviewers rated this feature as critical) - **Data Security** (**55%**) - **Order Management** (**47%**) Salesforce Commerce Cloud supports all three of the features reviewers rate most highly: **Website Management**, **Data Security**, and **Order Management**. Together, these capabilities help businesses manage online storefronts, protect customer and transaction data, and handle orders accurately from purchase through fulfillment, allowing teams to run day-to-day commerce operations more efficiently. Website Management 4.9 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site Data Security 4.8 (19) 89.47% of 19 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Mobile Access 4.3 (44) 81.82% of 44 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Shopping Cart 4.8 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Checkout of online store Inventory Management 4.6 (37) 70.27% of 37 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Order Management 4.5 (33) 84.85% of 33 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Salesforce Commerce Cloud 71 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - For B2B: Serves B2B organizations - Forecasting: Form predictions based on past and present data/trends - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitting: Group and package individual but related items as one package set - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Marketplace Integration: Integration with third-party marketplace software - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Routing: Set up routing rules that connect sales channels with warehouses to minimize order processing time - Order Tracking: Track orders throughout the fulfillment process - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Product Catalog: Present a catalog of inventory that customers can view - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reordering: Accept and track repeat orders - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Special Order Management: Manage special order requested by a customer - Supplier Management: Manage all supplier data and operations - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vendor Managed Inventory: Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer - Warehouse Management: Manage and track operations and inventory within warehouses - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.7 (101) 4.7 Based on 101 reviews ## Pricing Value for money 4.3 (86) [View pricing plan details](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/pricing/) B2C Commerce 2 to 3% of GMV It includes: - 1 Site - 2 Price Books - 750K On-Demand Sandbox Credits B2B Commerce 1% of GMV It includes: - 2 Storefronts - Self-Serve Portal - Unmanaged Orders 10 per license D2C Commerce 1% of GMV It includes: - 360-Degree View of Customer - Prebuilt Direct to Consumer Templates - Best-in-Class Product Recommendations Salesforce Order Management 0.25 to 1% of GMV It includes: - Complete Lifecycle Management - Distributed Order Management - Omni-Channel Inventory Up to 50 Locations Connected Commerce 1% of GMV It includes: - Seamlessly Launch B2B and D2C Commerce channels - Enable Salesforce Payments - Unlock Order Entry & Visibility Value for money 4.3 (86) 4.3 Based on 86 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ TikTok](https://www.capterra.com/p/237591/TikTok/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Pinterest](https://www.capterra.com/p/234608/Pinterest/)[ Yotpo](https://www.capterra.com/p/144389/Yotpo/)[ Aspire](https://www.capterra.com/p/161544/Aspire/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (86) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (86) 4.5 Based on 86 reviews ## User reviews Overall rating 4.5 Based on 101 reviews Filter by rating 5(59) 4(38) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent PG Parsa G. Sr AI Analyst Information Technology and Services ### "Powerful ecommerce platform, but not the simplest to manage" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 3, 2026 Pros What I liked most is that it is strong for enterprise ecommerce once it is set up properly. Order management, customization, and the connection to the broader Salesforce ecosystem are all solid, especially for teams managing more complex storefront needs. Cons What I liked least is that it can get heavy pretty quickly. Setup and customization can take real effort, and the platform does not always feel simple or lightweight to manage day to day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HJ Hanna J. Graduate Fellow Higher Education ### "Salesforce is versatile in its use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 7, 2026 Pros Salesforce commerce cloud was extremely easy to use, had great customer support features, and I felt that it was generally pretty good with security. It was able to be customized and our team used it for our organizational purposes. Cons Because it is a pretty famous company, I felt it was quite costly and wished it was a bit more affordable, especially for small organizations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Asst. Dir. LAG Education Management ### "Salesforce is way to busy and not accessable for everyday user." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 April 13, 2026 It is just OK, only helpful for a very large organization, better off using something simpler and more streamlined. Pros I liked how easy it is to pull reports and to manipulate them to fit your needs. To find simple information you need to scroll through many fields so this was hard for me to use. Cons It is too cumbersome and not streamlined. It has too many features and not user friendly. Very hard to find information. Too busy and needs to be simplified. Switched from [Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Needed more AI functions. I liked Blackbaud better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jesse M. E-commerce Manager Import and Export ### "Solid platform for scaling e-commerce operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 11, 2026 Pros The flexibility to customise storefronts and manage complex product catalogues is a real strength. We've found the API integrations to be pretty solid for connecting to our other business systems, which is crucial for efficient operations and product updates. Cons The user interface can feel a bit clunky at times, especially when navigating through deeper settings or analytics dashboards. It took a bit to figure out where everything was located initially, and sometimes the search function isnt as intuitive as I'd like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jeff T. AE Wholesale ### "Great CRM Tool, but can be pricey" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 7, 2026 An enterprise-grade platform with strong performance and flexibility, but best suited for teams with budget and technical resources. Pros Powerful scalability, deep customization and easy Salesforce integration made it ideal for handling complex commerce needs at scale. Cons High cost and implementation complexity requires expertise and time to fully configure and maintain effectively. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Adashia F. Academic Success Coach Education Management ### "Used it for work, decent platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 February 2, 2026 Used it for work, decent platform for what it is. Good for inventory and order management in the workplace. Pros VALUE FOR MONEY - paid for by work CUSTOMER SUPPORT - never had to use SECURITY - good INVENTORY MANAGEMENT - good ORDER MANAGEMENT - good Cons CUSTOMIZATION - limited, with much to be desired WEBSITE CREATION - not used on my end, controlled by company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ G. IT Systems Administrator Food & Beverages ### "Best CRM and Commerce portal in existence! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2026 I have been an active admin for over 10 years and learn new things every day. The community is incredibly supportive. 9 times out of 10, there is a solutions to a problem you are looking for! Pros The versatility Salesforce has is unparalleled. There is so much customization available, that it really does take a special level of support. It is a beast when it comes to customer facing portals, inventory management, website management, and helpdesk support. On top of that, creating ordering platforms with a high level of security, makes this tool far superior. Cons Sometimes it can get overwhelming with how much capability Salesforce has. Thankfully, to combat that, there is an extensive network of support available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Carnell H. Owner Real Estate ### "Salesforce - Awesome Database Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2026 I am super please with the product extremely reliable for my business and sales team. There are other products yet I do not worry with Salesforce. Pros Exceptional product! I am able to scale my business with very little bug issues. Onboarding clients is great. Security is a no worries approach. Also, can keep track of the sales process. Cons More expensive than most of the database management software yet do not have to worry about being able to connect to the cloud; in office & in the field. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sales Coordinator Wireless ### "Salesforce - User friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 15, 2025 Pros Salesforce is very user friendly, very simple to keep your files and data and reporting organized, can simply tag co workers in tasks they need to complete , the customer support was easily to be tagged on any task if you had a question on the process. It keeps all your orders in line with your date you placed on the file. Training or new developments was clear through online training or webinars via email. Cons The mobile user is not the same as the desktop version, you have to pay for features you don't need. The upgrades to the system from classic to lighting, was a slow switchover as the interface was quite different, the it is costly, but for large corporations it is well worth the expense,. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Subina A. Junior developer Computer Software ### "Sales force review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 Pros Highly robust, built in personalisation, multi site and global commerce support, strong developer tool. Cons Being saas platform, limited back end flexibility, cost both platform and development, business manager limitations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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