--- title: "Salesforce Commerce Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salesforce Commerce Cloud Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Salesforce Commerce Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Salesforce Commerce Cloud ## What is Salesforce Commerce Cloud? Scale commerce with confidence on the most complete AI platform. Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint with AI and automation, powered by the Einstein 1 Platform. • Achieve business goals fast with AI-driven actions • Personalize at scale with AI and real-time data • Uncover revenue at every touchpoint on the #1 AI CRM And when you're ready, we can show you how to start your commerce transformation ## What is Salesforce Commerce Cloud used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Order Management](https://www.capterra.com/order-management-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 103 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - eCommerce / 2026 - Order Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce Commerce Cloud?[Manage this product listing](https://www.g2.com/products/salesforce-b2c-commerce/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce Commerce Cloud 4.5 (103) VS. [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (103) Ease Of Use 4.0 (6,246) Value For Money 4.3 (88) Value For Money 3.9 (5,157) Customer Service 4.5 (88) Customer Service 3.8 (4,938) ## Salesforce Commerce Cloud alternatives [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (1,133)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price $229.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.4 (205)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/) Starting price $225.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/alternatives/) ## FAQs about Salesforce Commerce Cloud Overview ### What problems does Salesforce Commerce Cloud solve? Salesforce Commerce Cloud solves fragmented e-commerce operations by bringing customer interactions, orders, inventory, promotions, and sales data into one system. It helps sales, marketing, merchandising, and e-commerce teams personalize product offers, track customer journeys, manage complex storefronts, and make decisions from real-time performance data during seasonal demand spikes and business growth. Answer based on 51 reviews Overview ### Which roles and teams benefit most from Salesforce Commerce Cloud? Salesforce Commerce Cloud is most used by business owners, executives, marketing teams, sales teams, customer service representatives, and consultants managing online commerce operations. Marketing staff coordinate campaigns and product promotion, sales leaders track customer activity, service teams handle shopper inquiries, and managers oversee storefront performance, order processes, and customer experiences. Answer based on 103 reviews Overview ### What company size and industries is Salesforce Commerce Cloud built for? Salesforce Commerce Cloud is designed for small businesses, which account for 52% of reviewers, and retail organizations, its top industry at 10%. It also serves ecommerce businesses, B2B companies, and digital marketers. Enterprise users represent 24% and midsize businesses 23%, with IT services and education management also represented. Answer based on 103 reviews Features and Usability ### What are the key features of Salesforce Commerce Cloud? Salesforce Commerce Cloud includes mobile access for managing commerce activity away from a laptop, data security for protecting customer and transaction information, and inventory management for maintaining accurate stock levels. It also provides order tracking to monitor orders through the fulfillment process, with integrations supporting connected ecommerce operations. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Salesforce Commerce Cloud integrate with? Salesforce Commerce Cloud integrates with more than 80 third-party tools, including Adyen, Akeneo Product Cloud, Avalara, Bazaarvoice, Bolt, Botify, Celigo Integrator.io, and Chargent. Its catalog spans payment processing, product information management, tax compliance, customer reviews, search optimization, data integration, and payment operations. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on Salesforce Commerce Cloud? Salesforce Commerce Cloud offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that users handling routine orders, inventory, and business tasks can become comfortable after initial practice. However, nontechnical users, trainers, and teams configuring the platform often face a learning curve, while admins may need programming expertise and more guided training. Answer based on 21 reviews Getting Started and Support ### What customer support options does Salesforce Commerce Cloud offer, and how do users rate the experience? Salesforce Commerce Cloud offers email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live representative assistance. Users often describe onboarding, learning resources, and support as helpful, but experiences vary: some report slow responses, setup problems, and a learning curve that can require additional paid guidance. Answer based on 16 reviews Security ### How does Salesforce Commerce Cloud handle data security and access control? Salesforce Commerce Cloud protects data through unique user profiles and secure payment processing, while supporting API access and custom object creation. Reviewers generally describe it as secure and reliable, though some report authentication issues and raise cybersecurity concerns for some users. Answer based on 13 reviews ## Who uses Salesforce Commerce Cloud? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 8,724 eCommerce reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**47%** of reviewers rated this feature as critical) - **Data Security** (**56%**) - **Order Management** (**48%**) Salesforce Commerce Cloud supports all three features that reviewers rate most highly: Website Management, Data Security, and Order Management. Together, these capabilities help businesses manage online storefronts, protect customer and transaction data, and handle orders more efficiently, allowing teams to deliver a more reliable buying experience from site updates through fulfillment. Data Security 4.8 (20) 90.00% of 20 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Order Management 4.5 (34) 85.29% of 34 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Mobile Access 4.3 (44) 81.82% of 44 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Shopping Cart 4.8 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Checkout of online store Inventory Management 4.6 (37) 70.27% of 37 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Third-Party Integrations 4.6 (30) 90.00% of 30 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Salesforce Commerce Cloud 75 features ### All Features - Abandoned Cart Saver: Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - For B2B: Serves B2B organizations - Forecasting: Form predictions based on past and present data/trends - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitting: Group and package individual but related items as one package set - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Marketplace Integration: Integration with third-party marketplace software - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Routing: Set up routing rules that connect sales channels with warehouses to minimize order processing time - Order Tracking: Track orders throughout the fulfillment process - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Product Catalog: Present a catalog of inventory that customers can view - Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reordering: Accept and track repeat orders - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Special Order Management: Manage special order requested by a customer - Supplier Management: Manage all supplier data and operations - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vendor Managed Inventory: Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer - Warehouse Management: Manage and track operations and inventory within warehouses - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.7 (103) 4.7 Based on 103 reviews ## Pricing Value for money 4.3 (88) [View pricing plan details](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/pricing/) B2C Commerce 2 to 3% of GMV It includes: - 1 Site - 2 Price Books - 750K On-Demand Sandbox Credits B2B Commerce 1% of GMV It includes: - 2 Storefronts - Self-Serve Portal - Unmanaged Orders 10 per license D2C Commerce 1% of GMV It includes: - Prebuilt Direct to Consumer Templates - 360-Degree View of Customer - Best-in-Class Product Recommendations Salesforce Order Management 0.25 to 1% of GMV It includes: - Complete Lifecycle Management - Distributed Order Management - Omni-Channel Inventory Up to 50 Locations Connected Commerce 1% of GMV It includes: - Seamlessly Launch B2B and D2C Commerce channels - Enable Salesforce Payments - Unlock Order Entry & Visibility Value for money 4.3 (88) 4.3 Based on 88 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ TikTok](https://www.capterra.com/p/237591/TikTok/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Pinterest](https://www.capterra.com/p/234608/Pinterest/)[ Yotpo](https://www.capterra.com/p/144389/Yotpo/)[ Avalara](https://www.capterra.com/p/75673/AvaTax/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (88) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (88) 4.5 Based on 88 reviews ## User reviews Overall rating 4.5 Based on 103 reviews Filter by rating Counts reflect reviews available in this feed. 5(59) 4(39) 3(5) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful AP AI Proposal Intern AI Proposal Intern Used the software for: Less than 1 year ### "Powerful platform for managing online commerce and storefronts" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 7, 2026 Overall, Salesforce Commerce Cloud provides a comprehensive platform for managing digital commerce and online storefronts. Its website creation capabilities make it possible to build and customize professional shopping experiences, while inventory management helps keep product information organized. Security is a strong aspect of the platform, particularly for customer and transaction data. Payment and invoicing features support day-to-day commerce operations, and customer support provides assistance when configuration or technical issues arise. Although occasional bugs and the learning curve for advanced features can require additional effort, the platform offers strong functionality for organizations managing more complex online commerce operations. Pros Salesforce Commerce Cloud provides a strong platform for creating and managing online storefronts while keeping inventory, payments, and customer-facing commerce activities organized. The website creation capabilities are flexible and useful for building a professional shopping experience. Security is another strong point, particularly when handling customer and transaction information. Inventory management and payment and invoicing features provide good visibility into day-to-day commerce operations, while customer support is helpful when issues arise. Cons The platform can have a steeper learning curve when configuring more advanced website and commerce features. Some customization and troubleshooting may require technical expertise, and occasional bugs or configuration issues can take time to resolve. The overall cost can also be higher for smaller teams, particularly when additional functionality or customization is required. Payment, invoicing, and inventory workflows may require careful configuration to fit specific business processes. AA Administrative Assisstant Administrative Assisstant Used the software for: 3-5 years ### "Good for what it is, but you may not need it" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 17, 2026 I see the benefit of Salesforce, especially as it's free for nonprofits, but it's usability is limited to nonprofits with more staff for the complex needs of maintaining it. Pros It's complexity and customization allow you to build it for your needs, as unique as they are for your particular industry. Cons The steep learning curve to figuring out how to use Salesforce on your own as a new user presents a high barrier. Their training materials also have a steep learning curve, making it rather difficult to use unless you have assistance from a real person. Parsa G. Sr AI Analyst Used the software for: 1-3 years ### "Powerful ecommerce platform, but not the simplest to manage" 4.0 July 6, 2026 Pros What I liked most is that it is strong for enterprise ecommerce once it is set up properly. Order management, customization, and the connection to the broader Salesforce ecosystem are all solid, especially for teams managing more complex storefront needs. Cons What I liked least is that it can get heavy pretty quickly. Setup and customization can take real effort, and the platform does not always feel simple or lightweight to manage day to day. GF Graduate Fellow Graduate Fellow Used the software for: Less than 1 year ### "Salesforce is versatile in its use" 4.0 May 12, 2026 Pros Salesforce commerce cloud was extremely easy to use, had great customer support features, and I felt that it was generally pretty good with security. It was able to be customized and our team used it for our organizational purposes. Cons Because it is a pretty famous company, I felt it was quite costly and wished it was a bit more affordable, especially for small organizations. Jesse M. E-commerce Manager Used the software for: Less than 1 year ### "Solid platform for scaling e-commerce operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 15, 2026 Pros The flexibility to customise storefronts and manage complex product catalogues is a real strength. We've found the API integrations to be pretty solid for connecting to our other business systems, which is crucial for efficient operations and product updates. Cons The user interface can feel a bit clunky at times, especially when navigating through deeper settings or analytics dashboards. It took a bit to figure out where everything was located initially, and sometimes the search function isnt as intuitive as I'd like. AD Asst. Dir. LAG Asst. Dir. LAG Used the software for: 1-3 years ### "Salesforce is way to busy and not accessable for everyday user." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 April 15, 2026 It is just OK, only helpful for a very large organization, better off using something simpler and more streamlined. Pros I liked how easy it is to pull reports and to manipulate them to fit your needs. To find simple information you need to scroll through many fields so this was hard for me to use. Cons It is too cumbersome and not streamlined. It has too many features and not user friendly. Very hard to find information. Too busy and needs to be simplified. AE AE AE Used the software for: Less than 1 year ### "Great CRM Tool, but can be pricey" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 17, 2026 An enterprise-grade platform with strong performance and flexibility, but best suited for teams with budget and technical resources. Pros Powerful scalability, deep customization and easy Salesforce integration made it ideal for handling complex commerce needs at scale. Cons High cost and implementation complexity requires expertise and time to fully configure and maintain effectively. Adashia M. Academic Success Coach Used the software for: 3-5 years ### "Used it for work, decent platform" 3.0 February 12, 2026 Used it for work, decent platform for what it is. Good for inventory and order management in the workplace. Pros VALUE FOR MONEY - paid for by work CUSTOMER SUPPORT - never had to use SECURITY - good INVENTORY MANAGEMENT - good ORDER MANAGEMENT - good Cons CUSTOMIZATION - limited, with much to be desired WEBSITE CREATION - not used on my end, controlled by company AJ G. IT Systems Administrator Used the software for: 3-5 years ### "Best CRM and Commerce portal in existence! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2026 I have been an active admin for over 10 years and learn new things every day. The community is incredibly supportive. 9 times out of 10, there is a solutions to a problem you are looking for! Pros The versatility Salesforce has is unparalleled. There is so much customization available, that it really does take a special level of support. It is a beast when it comes to customer facing portals, inventory management, website management, and helpdesk support. On top of that, creating ordering platforms with a high level of security, makes this tool far superior. Cons Sometimes it can get overwhelming with how much capability Salesforce has. Thankfully, to combat that, there is an extensive network of support available. OW Owner Owner Used the software for: 1-3 years ### "Salesforce - Awesome Database Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2026 I am super please with the product extremely reliable for my business and sales team. There are other products yet I do not worry with Salesforce. Pros Exceptional product! I am able to scale my business with very little bug issues. Onboarding clients is great. Security is a no worries approach. Also, can keep track of the sales process. Cons More expensive than most of the database management software yet do not have to worry about being able to connect to the cloud; in office & in the field. [View all Reviews](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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