--- title: "Page 2 | Salesforce Commerce Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Salesforce Commerce Cloud the right eCommerce solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Salesforce Commerce Cloud 4.5 (103) [View alternatives](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Page 2 - Reviews of Salesforce Commerce Cloud ## Showing most helpful reviews Showing 26-50 of 103 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Inventory Associate Used the software for: Less than 1 year ### "Good product" January 7, 2025 4.0 Overall positive experience. I haven't encountered any concerning issues. Pros Feature packed and a lot of customizability and flexibility. Cons Takes a bit of a learning curve to get used to navigating around and using it to full potential. Review Source Owner Used the software for: I used a free trial ### "Salesforce commerce review" January 20, 2025 5.0 Overall experience is great so far. Havent had any issues except when first setting up. The staff was able to walk me thru the process helping me every step of the way and answering any questions i had. Pros I love the user friendly and easy to navigate platform. I like the fact that its secure as well Cons None yet had a technical issue when first went to setup everything but was quickly fixed with agents help Review Source Student Used the software for: Less than 1 year ### "Vipul Sharma Review- SalesForce Cloud" January 3, 2025 4.0 My overall experience with Salesforce cloud has been positive. I have easily been able to navigate through it and get through tasks easily. Pros Salesfore commerce cloud is an easy to use and interactive space that lets use easily manage clients and navigate through each of them with comfort. Cons The salesforce commerce cloud looks a bit outdated, it looks like it has not been updated in a long time, so making that different will be a game-changer! Review Source Personal training Used the software for: I used a free trial ### "Good communication channel" January 3, 2025 4.0 It is a good work tool, it allows you to speed up the issue of communications and have everything much more controlled and streamline work once you have learned to use it Pros It's great to have a tool to be able to communicate quickly with your entire customer database Cons Having to teach workers how to use a new work tool and have to integrate it with all programs Review Source Digital Marketing Director Used the software for: 3-5 years ### "This is a fantastic solution to run an online store" June 1, 2022 5.0 A common requirement in the organizations where I've worked is the usage of more than one platform to maintain smooth communication between the front office staff, the inside sales team, and the back office. Three or more systems may be required, but Salesforce integrates them all. Pros Salesforce Commerce Cloud is a wonderful alternative if you require support with a complicated setting. Using social media to engage with customers may be highly advantageous to a business. Packages can also be split up into multiple locations on the platform. It's possible to buy almost anything on the internet with the help of the Salesforce Commerce Cloud. Everything you need is included, and it works smoothly with Salesforce CRM. Finally, it can be put to good use. Even though it's a little more expensive than other options, we think it's worth it. Cons It would be wonderful if they could merge seamlessly with a more user-friendly design. At first, it's hard to tell what's going on because of the variety of faces. When the time comes, everything will be better and easier to handle. As a sales and customer service tool, it's a challenge. With so many choices and so little direction, it may be overwhelming. You'll need a solid team of programmers to get the table, data, and system working for your business. Review Source Sales Coordinator Used the software for: 3-5 years ### "Salesforce - User friendly" December 16, 2025 5.0 Pros Salesforce is very user friendly, very simple to keep your files and data and reporting organized, can simply tag co workers in tasks they need to complete , the customer support was easily to be tagged on any task if you had a question on the process. It keeps all your orders in line with your date you placed on the file. Training or new developments was clear through online training or webinars via email. Cons The mobile user is not the same as the desktop version, you have to pay for features you don't need. The upgrades to the system from classic to lighting, was a slow switchover as the interface was quite different, the it is costly, but for large corporations it is well worth the expense,. Review Source Company Owner Used the software for: 3-5 years ### "Salesforce is good!" November 28, 2025 5.0 My overall experience has been great with salesforce. Its a good software and fulfills all you business sales needs. Pros Sacked is an awesome software. I use it for customers data for my business. It's very easy to navigate. Cons Nothing. Salesforce is pretty awesome. It helps you to keep up with tracking leads and sales. It also keeps track of customer support tickets. Review Source Gabriel S. Director of Digital and Social Media Strategy Used the software for: 3-5 years ### "Excellent enterprise (scalable somewhat down) CRM tool that will greatly improve data, metrics, and marketing efforts!" July 21, 2025 5.0 I've used Salesforce Commerce Cloud as a complementary CRM consumer data-keeping platform to inform our overall marketing strategies and planning as well as to plan for and execute outgoing digital and email campaigns with increasingly individualized messaging based on the consumer data collected. Pros It's a scalable yet enterprise-level platform tool for tracking customers throughout their journey, increasing data on them, segmenting them, and leveraging list-building and CRM to ensure that you're providing the best outgoing marketing messaging for particular users at particular times. Great support, extensive capabilities. I'm a big fan! Cons Prices can sometimes be less adjustable than certain mid-size businesses may require for their needs but you'll always get good value with what you pay. Review Source Self employed Used the software for: 3-5 years ### "Great software " September 26, 2025 5.0 Pros It enhances my overall shopping journey. I also value how the platform offers comprehensive insights into customer behaviors, sales patterns, inventory, and much more. Whether you are rapidly expanding or facing slow periods during certain seasons, Salesforce Commerce Cloud adapts effortlessly. There is no concern regarding server handling or interruptions during peak times. Cons I have really no dislikes in regards, everything is easy to find and I really enjoy all the features Review Source Junior developer Used the software for: Less than 1 year ### "Sales force review" December 12, 2025 5.0 Pros Highly robust, built in personalisation, multi site and global commerce support, strong developer tool. Cons Being saas platform, limited back end flexibility, cost both platform and development, business manager limitations. Review Source Bri K. Marketing Director Used the software for: Less than 1 year ### "Is the price point worth it?" October 27, 2025 3.0 Pros Salesforce has helped tremendously with Sales Management, because before Salesforce, we were using a Google spreadsheet that took a lot of time and effort to manage. When we made the switch to Salesforce, we were better able to track leads and revenue through customer profiles, and we've seen the different already. Cons Salesforce customer support is terrible. When we signed up for a new plan with Salesforce, they completely botched the set up process, not completing any of the steps that we asked for multiple times before we signed our contracts. I've had good experience with Salesforce customer support before, but every new experience seems to be worse and worse. On top of that, this platform is hard to learn and has quite the learning curve. They ask for more money to help guide you but after quite some time, my team and I got the hang of it. Review Source Owner Used the software for: 1-3 years ### "Excellent salesforce software" May 26, 2025 5.0 We are very pleased with the software. For the most part, the software is user friendly, at least most sections. Pros We were able to utilize sales resources in one place and the reports were amazing. Instead of printing numerous reports we can print one report with everything included. Cons The initial installation could have been easier however, it wasn't too difficult. Training should be more user friendly. Review Source Mortgage and Real Estate Broker Used the software for: 1-3 years ### "Salesforce is wonderful!" October 27, 2025 5.0 I love Salesforce. Salesforce has been around since 1995. I started using Salesforce at my first job doing mortgage loans Pros Salesforce CRM is very efficient. I was able to upload my prospect via excel xlms format and able to use the click to call function back in 2015. During the 2015, click to call function was getting to be popular Cons alot of the predictive dialers ive been using does NOT integrate with Salesforce information is input in the dialer and it would make it easier for it be integrated with Salesforce Review Source Marketing Coordinator Used the software for: Less than 1 year ### "Strong for Large-Scale E-commerce" September 16, 2025 5.0 Pros I like the flexibility and scalability of Salesforce Commerce Cloud, which makes handling complex online stores much easier. Cons The learning curve is steep, and customization often requires costly developer support instead of quick adjustments. Review Source Depot Executive Used the software for: 1-3 years ### "A Powerful Sales Tool for Streamlining Operations" February 25, 2025 5.0 Salesforce Commerce Cloud has been a game-changer in managing our sales operations. While working in the marketing department at NBCL Coca-Cola Tanzania, I witnessed firsthand how our sales team leveraged the platform to track customer interactions, manage orders, and optimize sales strategies. The system provided real-time data insights, making it easier to make informed business decisions. Pros It the best CRM and has a great sales tracking capabilities. Not only that, but also easily scalable and customizable to fit any business needs. Cons Customization can be very complex without technical expertise. Review Source Cmo Used the software for: Less than 1 year ### "Salesforce Commerce Cloud: Powerful but Costly" March 5, 2025 5.0 Powerful but costly and complex to customize Pros I like the most Salesforce Commerce Cloud for its scalability, AI personalization, and seamless integration with other Salesforce products. Cons High cost, complex setup, and customization limitations Review Source Sole proprietor Used the software for: 3-5 years ### "Your go to online buisness software" March 3, 2025 5.0 My overall experience has been nothing but positive and keeps getting better!!! Pros I love that its your go to for all your online buisness needs from selling your things to services. You can personalize it to your liking/needs, it has AI to help you with promoting etc, and keeps track of all your sales, orders and accounts. So it most definitely your guru for all online commerce stuff Cons There is nothing i can say thats bad about saleforce my experience has been awesome Review Source Operations Analyst Used the software for: 1-3 years ### "Great Personalized Cloud-based Platform" March 28, 2025 4.0 Pros I really like the platform because it has great personalization tools that help tailor the user experience. It’s perfect for meeting the needs of international business and cross-department collaboration. Cons The platform can handle a lot of tasks and has many features, but it can be overwhelming and tough to navigate, especially for beginners. Review Source Owner Used the software for: 1-3 years ### "Transforming Retail with Salesforce Commerce Cloud" January 21, 2025 5.0 Salesforce Commerce Cloud is a top dog solution for businesses looking to elevate their eCommerce strategy. The platform’s strength lies within its ability to provide a personalized shopping experience across all channels while seamlessly bringing together other Salesforce products. In my opinion it’s best for medium to large businesses whom have the resources to fully utilize its capabilities. Despite the higher price point and potential learning curve, Salesforce Commerce Cloud offers a level of flexibility and scalability that sets it apart from other platforms in the market. Salesforce Commerce Cloud has definitely set a new standard for eCommerce platforms, offering a scalable solution designed to help businesses deliver personalized shopping experiences across all channels. Pros What i enjoy the most about the Salesforce Commerce Cloud would be that they have such a great reputation at bringing together online and offline customer experiences. I also really love the powerful AI integration they have which personalizes the recommendations for products and the search results are based on each individuals shopping behavior. To me the improved my shopping experience as a whole. I like how the platform provides detailed insights into shoppers behavior, sales trends, inventory, and everything else. Whether you’re growing fast or even dealing with seasonal downfalls Salesforce Commerce Cloud scales with ease. You never have to worry about server management or any downtime during any high- traffic events. It grows alongside your business needs. Cons While Salesforce Commerce Cloud is a very powerful tool, it may be overwhelming for smaller businesses such as myself or for those just starting out. If I wasn't very computer savvy I'd probably experience more hiccups than what I have. The setup process can be bit complex, and the platform’s extensive features set can require time and expertise to fully gain some understanding in. Another con that I personally saw is the cost. To me it's definitely a bit on the pricier side, for small to medium sized businesses for sure. Although the platform is highly customizable, some businesses with specific needs may find it a bit difficult to get the platform exactly to what they require with any assistance from the creator of the program. Review Source Administrative Assistant Used the software for: Less than 1 year ### "Salesforce commerce cloud" May 6, 2025 4.0 Overall a positive experience, it’s a unique technology that has a lot to offer. Pros It improved order management (visibility, tracking, etc.) across the team. Cons A complex software to master, may be out of budget for some small businesses. Review Source Luca R. Business Development Manager Used the software for: 3-5 years ### "Our sales "bible"" March 3, 2025 4.0 It's a must in every sales team, needed to have a perfect commercial experience, track everything with dashboards and reports. Pros It's the basis of our organisation's sales activity. Allows to track our activities, opportunities, tasks and follow-ups. Cons Could evolve in terms of look and feel, as well as being a bit more flexible and dynamic when it comes to adapting to third-parties softwares. Review Source Lisa P. content management Used the software for: I used a free trial ### "Salesforce Commerce Cloud + Salesforce Enterprise = power duo!!" February 25, 2025 5.0 we have used the "out of the box" version, as we're just working on it. Pros the AI agents are definitely the best part of the entire product. I do think that this is the way that all ecommerce stores should go to. Cons definitely a steep learning curve. but we're working on it as we decide if should be implemented or not. Review Source Joseph L. Account Executive Used the software for: 1-3 years ### "Incredible system once you become fluent in it" February 25, 2025 4.0 Initially the adjustment from a different platform took some time but once our team became "fluent" in Salesforce it, it became absolutely critical. Pros The different ways Salesforce CC allows us to see data is extremely useful to our professionals so they can get a better control over their territory and the way that it is very customizable. Cons The multiplicity of features and reports does take some getting used. Review Source Trenton V. Sales Executive Used the software for: 3-5 years ### "Excellent Product" February 14, 2025 5.0 Fantastic. Once I got in the groove, this product helped accelerate my sales performance. Pros Customisability. This product allows you to customise it to meet all of your needs. Cons The amount of time that it took me to get the hang of everything. It's a lot to take in at first. Review Source Mind and Body Practitioner Used the software for: 1-3 years ### "Would recommend" February 26, 2025 5.0 My experience has been positive overall. Pros It is easy to use, secure, and accessible. Cons I found it difficult to navigate at first. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.