# Page 3 | Salesforce Commerce Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Salesforce Commerce Cloud the right eCommerce solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews --- Salesforce Commerce Cloud 4.5 (100) [View alternatives](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Salesforce Commerce Cloud ## Showing most helpful reviews Showing 51-75 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mR mitchell R. Service Technician Broadcast Media Used the software for: 2+ years ### "great piece of kit " January 21, 2025 5.0 Pros Really great for all aspects of our business from project management to service. Cons nothing bad to say. the team all loved it Review Source AE Amrith E. Designer E-Learning Used the software for: 1-2 years ### "Brilliant business to business e-commerce tool" January 27, 2025 5.0 Absolutely excellent! Highly recommended Pros Brilliant in all aspects! Automated so many processes that saved heaps of time Cons Honestly nothing - was helpful in all aspects Review Source VR Verified Reviewer Senior Software Developer Computer Software Used the software for: Less than 6 months ### "Enhancing the E-commerce with Salesforce Commerce Cloud Platform" February 27, 2025 4.0 Experience with Salesforce Commerce Cloud has been positive, offering a unified platform for managing e-commerce operations across organizations and markets. Pros Market strategies and optimization Scalability Sales growth analytics & report AI features Cons Limitations in handlings Cost is quite expensive Complex to integrate external tools Need expertise to understand complete features Review Source OA Omonoh A. Counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "Salesforce- a great product" January 28, 2025 4.0 Overall, I really enjoy Salesforce and its ease of use because it is a place where I can put in my timecard and expense reports that I need to be reimbursed. Pros Salesforce is user friendly and lets me easily put in my time card or expense reports without too much fuss. Cons I wish that there was a way to find the section to put in reports a but easier as well as a way to copy and paste a similar schedule so you don't have to put it in over and over again. Review Source MC Mark C. Manager Translation and Localization Used the software for: 1-2 years ### "Salesforce CRM " February 27, 2025 5.0 Overall highly recommend and have experience using their product Pros Extremely easy to navigate and use. Best CRM available Cons Some of the interface I thought could use some advancements Review Source AC Arnel C. Team Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Salesforce Commerce Cloud - Pros and Cons" September 17, 2024 5.0 Overall excellent. it provides me with the tools i need to successful and gives me options to customize my view Pros it gives me a detailed view of my claimants information and it's customizable to what i need Cons It locks up from time to time and is a bit finnicky with its integration with five9 Review Source OM Omar M. Healthcare Recruiter Human Resources Used the software for: 6-12 months ### "Salesforce Commerce Cloud Review" February 26, 2025 5.0 My overall experience is positive, a service that makes my team work quicker - always appreciated Pros What I liked most about my time using Salesforce Commerce Cloud was the ability to my team admins to streamline work processes quickly. Cons What I liked least about using Salesforce Commerce Cloud was the learning curve I encountered while learning the platform. Review Source FS Farid S. Senior associate Information Technology and Services Used the software for: I used a free trial ### "Salesforce commerce cloud" February 2, 2025 5.0 Pros enable businesses to deliver seamless and personalized shopping experiences across multiple channels, including web, mobile, social media, Cons The platform's monolithic structure can lead to performance issues, limited flexibility, and challenges in implementing omnichannel strategies Review Source TZ Terence Z. Customer Success Information Technology and Services Used the software for: 6-12 months ### "Reliable and customizable" December 31, 2024 5.0 Overall, my experience with Salesforce Commerce Cloud has been positive. I haven't experienced any issues yet and the features fulfill my requirements and purpose of using it. Pros Salesforce Commerce Cloud is simple and easy to use offers features such as customability, scalability, and data-driven insights that are useful. I primarily use these three features to evaluate current customers and it is extremely helpful in assisting me to evaluate my approaches. Cons There are no cons, as so far the platform has been reliable and easy to use. I haven't experienced any problems yet. Review Source AK Ashkan K. Senior associate Accounting Used the software for: 2+ years ### "Salesforce review" October 16, 2024 5.0 Pros Its scalability and built-in AI features, like product recommendations, help optimize conversions. The platform’s seamless integration with Salesforce CRM ensures smooth customer data management, Cons The most challenging aspect of Salesforce Commerce Cloud can be its complex setup and configuration processes, which may require significant technical expertise. Review Source SS Sahil S. Graduate Assistant Education Management Used the software for: 6-12 months ### "Salesforce Review" January 26, 2025 3.0 Pros Its access to API and custom object creation is the main plus point my org is using it and I am finding it useful Cons Too many, like too many apps to keep up with, which makes it more confusing and less user-friendly Review Source ES Elena S. Marketing Manager Biotechnology Used the software for: 6-12 months ### "Good tool for large enterprises, wouldnt recomment for small companies" February 20, 2025 4.0 Good, is a very powerful tool for large entreprises Pros Its very complete, you can integrate very easily other products and handles high-traffic e-commerce sites well. Cons It can get very complex to introduce the product at first and it requires certain expertise to manage it well. Review Source BB Brett B. Strategist Design Used the software for: 1-2 years ### "Salesforce review" January 23, 2025 5.0 It has been very good overall and easy to learn Pros Salesforce is easy to use and easy to manage Cons There is nothing I dislike about Salesforce Review Source ES El S. Manager Architecture & Planning Used the software for: 6-12 months ### "salesforce for business" February 25, 2025 5.0 Pros Easy to use for business. Makes workflow smooth with less worries Cons Not much to dislike. Probably could use more features Review Source AK Alfin K. Super tramp Airlines/Aviation Used the software for: Less than 6 months ### "Supertamp👍🏻👍🏻👍🏻" January 29, 2025 4.0 Overall, users appreciate Salesforce Commerce Cloud for its robust feature set and scalability. On Capterra, it holds a rating of 4.6 out of 5 based on 29 reviews, with users highlighting its ease of navigation and comprehensive functionalities. Pros Scalability and Flexibility: The platform is built to support customization and scale, making it suitable for large enterprises with complex eCommerce needs. Cons Complex Setup and Configuration: The platform's extensive features can lead to a complex setup process, often requiring significant technical expertise and possibly reliance on external agencies. Review Source oK omar K. Sales manager Consumer Services Used the software for: 6-12 months ### "Excellent Platform!" December 13, 2024 5.0 Overall it is a great platform for any business and CRM deparment. Automation and ease of access makes this a very user friendly platform to use. Pros Sales for is a great platform for any business, it helps create workflows and automation in different departments of the business and allows you to manage your clients accordingly. Cons I think it can be pricey , if you require to purchase different addons depending on the need of your business but again if you have a large company the price is justified. Review Source SD Shannen D. Owner Food & Beverages Used the software for: I used a free trial ### "Salesforce commerce review" January 19, 2025 5.0 Overall experience is great so far. Havent had any issues except when first setting up. The staff was able to walk me thru the process helping me every step of the way and answering any questions i had. Pros I love the user friendly and easy to navigate platform. I like the fact that its secure as well Cons None yet had a technical issue when first went to setup everything but was quickly fixed with agents help Review Source SN Sachin N. Data Engineer Hospitality Used the software for: Less than 6 months ### "Solid E-commerce Platform with Great Features" January 5, 2025 4.0 Overall, my experience with Salesforce Commerce Cloud has been positive. It has significantly improved our e-commerce operations and provided valuable insights through its analytics tools. While there are some challenges with setup and cost, the benefits it offers are substantial. Pros I really appreciated the user-friendly interface and the robust set of features that made managing our online store much easier. The integration capabilities with other Salesforce products are seamless, which enhances productivity. Cons The initial setup took some time. Additionally, the cost can be a bit high for smaller businesses. Review Source MG Murali G. Consultant Information Technology and Services Used the software for: 6-12 months ### "Salesforce" October 31, 2024 5.0 I am very satisfied that it checks all the boxes that is needed Pros The way it meets all the functionalities of RACI model and following up has made it easier with Clients/Customers. It also helps in finding all relevant information at one place Cons Well, it takes a bit more effort to get everyone aligned to start using it because of its vast features Review Source JB Jeffrey B. Store owner Consumer Goods Used the software for: Less than 6 months ### "Another good app" December 17, 2024 5.0 Overall though I do like this app and ahall continue it's use Pros It's got really good features about it.. Cons Not much to dislike except the cost kinda. Review Source VS Vipul S. Student Education Management Used the software for: Less than 6 months ### "Vipul Sharma Review- SalesForce Cloud" January 2, 2025 4.0 My overall experience with Salesforce cloud has been positive. I have easily been able to navigate through it and get through tasks easily. Pros Salesfore commerce cloud is an easy to use and interactive space that lets use easily manage clients and navigate through each of them with comfort. Cons The salesforce commerce cloud looks a bit outdated, it looks like it has not been updated in a long time, so making that different will be a game-changer! Review Source CM Claire M. Systems Engineer Medical Devices Used the software for: Less than 6 months ### "Works Well" January 17, 2025 4.0 Pros Ability to make it fit the company needs. Robust system that works well when implemented correctly. Cons Not very intuitive. There is a learning curve with it and training others can be difficult. Review Source EG Emmy G. Consultant Child Day Care Services Used the software for: 2+ years ### "Easy Navigation" August 27, 2024 4.0 Pros Salesforce Commerce Cloud is easy to navigate. Cons Salesforce Commerce Cloud could use a sleeker design. Review Source Luis Henrique R. Consultant Retail Used the software for: 2+ years ### "Salesforce - uma plataforma magnifica para vendas" July 15, 2024 5.0 Magnífico, fantástico e poderoso em integrações. Se você usar o ERP da TOTVS o Protheus, poderá contratar a ferramenta PSIntegra da Prospera sistema, que tornará esse processo ERP TOTVS + Salesforce sem dúvida um sucesso. Pros O Salesforce como um todo é um poderoso sistema, excelente para CRM e vendas como um todo, alta escalabilidade, extraordinária disponibilidade, e altamente flexível, um software que certamente revolucionou os conceitos de vendas, marketing e usabilidade para consultores de vendas. Cons Não tenho o que reclamar, apenas o preço que é salgado, porém é excepcional, se conseguir encaixar no custo beneficio de sua empresa, certamente estará escolhendo a melhor ferramenta na atualidade para vendas. Review Source MB Mark B. Founder and CEO Apparel & Fashion Used the software for: 2+ years ### "Salesforce Review" August 26, 2024 5.0 Pros Tracks sales Inventory extremely well, Keeps up with up to date information on Inventory Cons Too pricey, Requires a lot of set up to be implemented Review Source Similar Products Featured ## Related categories [eCommerce](https://www.capterra.com/ecommerce-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[Order Management](https://www.capterra.com/order-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.