# Page 3 | Salesforce Commerce Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Salesforce Commerce Cloud the right eCommerce solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews

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Salesforce Commerce Cloud

4.6 (97)

[View alternatives](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Salesforce Commerce Cloud

## Showing most helpful reviews

Showing 51-75 of 97 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AK

Ashkan K.  
Senior associate  
Accounting  
Used the software for: 2+ years

### "Salesforce review"

October 16, 2024

5.0

Pros

Its scalability and built-in AI features, like product recommendations, help optimize conversions. The platform’s seamless integration with Salesforce CRM ensures smooth customer data management,

Cons

The most challenging aspect of Salesforce Commerce Cloud can be its complex setup and configuration processes, which may require significant technical expertise.

Review Source

ET

Emilee T.  
Administrative Assistant  
Entertainment  
Used the software for: Less than 6 months

### "Salesforce commerce cloud"

May 3, 2025

4.0

Overall a positive experience, it’s a unique technology that has a lot to offer.

Pros

It improved order management (visibility, tracking, etc.) across the team.

Cons

A complex software to master, may be out of budget for some small businesses.

Review Source

AG

Amit G.  
Sr. PPC Executive  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Review for Salesforce Commerce Claud"

February 25, 2025

4.0

I use salesforce commerce claud for manage my client ecomm store. It's very easy helpful for me because I can manage all things in one place. Email campaign, Create offer based on user behaviour, Connect other marketing tool with this, Audience analysis etc.

Pros

It's very easy to manage ecommerce online store.

Cons

I can create personalize email marketing campaign. I can create personalized offer based on user behaviour.

Review Source

MC

Mark C.  
Manager  
Translation and Localization  
Used the software for: 1-2 years

### "Salesforce CRM "

February 27, 2025

5.0

Overall highly recommend and have experience using their product

Pros

Extremely easy to navigate and use. Best CRM available

Cons

Some of the interface I thought could use some advancements

Review Source

OM

Omar M.  
Healthcare Recruiter  
Human Resources  
Used the software for: 6-12 months

### "Salesforce Commerce Cloud Review"

February 26, 2025

5.0

My overall experience is positive, a service that makes my team work quicker - always appreciated

Pros

What I liked most about my time using Salesforce Commerce Cloud was the ability to my team admins to streamline work processes quickly.

Cons

What I liked least about using Salesforce Commerce Cloud was the learning curve I encountered while learning the platform.

Review Source

FS

Farid S.  
Senior associate  
Information Technology and Services  
Used the software for: I used a free trial

### "Salesforce commerce cloud"

February 2, 2025

5.0

Pros

enable businesses to deliver seamless and personalized shopping experiences across multiple channels, including web, mobile, social media,

Cons

The platform's monolithic structure can lead to performance issues, limited flexibility, and challenges in implementing omnichannel strategies

Review Source

VR

Verified Reviewer  
Inventory Associate  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Good product"

January 3, 2025

4.0

Overall positive experience. I haven't encountered any concerning issues.

Pros

Feature packed and a lot of customizability and flexibility.

Cons

Takes a bit of a learning curve to get used to navigating around and using it to full potential.

Review Source

SS

Sahil S.  
Graduate Assistant  
Education Management  
Used the software for: 6-12 months

### "Salesforce Review"

January 26, 2025

3.0

Pros

Its access to API and custom object creation is the main plus point my org is using it and I am finding it useful

Cons

Too many, like too many apps to keep up with, which makes it more confusing and less user-friendly

Review Source

JS

Jeff S.  
Dir. Sustainability  
Consumer Goods  
Used the software for: 1-2 years

### "Strong performance continues"

January 30, 2025

4.0

Sales force keeps getting better and adding funcitons.

Pros

Strong performance to help me convert leads to closed deals.

Cons

The AI tools are promising, but didnt live up to the hype.

Review Source

ES

Elena S.  
Marketing Manager  
Biotechnology  
Used the software for: 6-12 months

### "Good tool for large enterprises, wouldnt recomment for small companies"

February 20, 2025

4.0

Good, is a very powerful tool for large entreprises

Pros

Its very complete, you can integrate very easily other products and handles high-traffic e-commerce sites well.

Cons

It can get very complex to introduce the product at first and it requires certain expertise to manage it well.

Review Source

ES

El S.  
Manager  
Architecture & Planning  
Used the software for: 6-12 months

### "salesforce for business"

February 25, 2025

5.0

Pros

Easy to use for business. Makes workflow smooth with less worries

Cons

Not much to dislike. Probably could use more features

Review Source

DB

Dj B.  
Inside Sales  
Computer Software  
Used the software for: Less than 6 months

### "Good so far!"

January 20, 2025

5.0

Relatively new to it but familiar with competitor HubSpot who has similar capabilities

Pros

The integrations with Gmail are useful for users of this software.

Cons

The tasks need to be more flexible and mark as complete easier when clicked into.

Review Source

oK

omar K.  
Sales manager  
Consumer Services  
Used the software for: 6-12 months

### "Excellent Platform!"

December 13, 2024

5.0

Overall it is a great platform for any business and CRM deparment. Automation and ease of access makes this a very user friendly platform to use.

Pros

Sales for is a great platform for any business, it helps create workflows and automation in different departments of the business and allows you to manage your clients accordingly.

Cons

I think it can be pricey , if you require to purchase different addons depending on the need of your business but again if you have a large company the price is justified.

Review Source

AK

Alfin K.  
Super tramp  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Supertamp👍🏻👍🏻👍🏻"

January 29, 2025

4.0

Overall, users appreciate Salesforce Commerce Cloud for its robust feature set and scalability. On Capterra, it holds a rating of 4.6 out of 5 based on 29 reviews, with users highlighting its ease of navigation and comprehensive functionalities.

Pros

Scalability and Flexibility: The platform is built to support customization and scale, making it suitable for large enterprises with complex eCommerce needs.

Cons

Complex Setup and Configuration: The platform's extensive features can lead to a complex setup process, often requiring significant technical expertise and possibly reliance on external agencies.

Review Source

SR

Sugiti R.  
Pharmacist  
Pharmaceuticals  
Used the software for: Less than 6 months

### "The use of Salesforce Commerce Cloud"

February 19, 2025

5.0

One of the best experiences and helps optimize our overall performance.

Pros

It is a great tool to help consolidate information on one platform. It is user friendly and easy to use amongst colleagues.

Cons

There is no downside of using the commerce cloud. It has been overall convenient to use.

Review Source

SD

Shannen D.  
Owner  
Food & Beverages  
Used the software for: I used a free trial

### "Salesforce commerce review"

January 19, 2025

5.0

Overall experience is great so far. Havent had any issues except when first setting up. The staff was able to walk me thru the process helping me every step of the way and answering any questions i had.

Pros

I love the user friendly and easy to navigate platform. I like the fact that its secure as well

Cons

None yet had a technical issue when first went to setup everything but was quickly fixed with agents help

Review Source

Luis Henrique R.  
Consultant  
Retail  
Used the software for: 2+ years

### "Salesforce - uma plataforma magnifica para vendas"

July 15, 2024

5.0

Magnífico, fantástico e poderoso em integrações. Se você usar o ERP da TOTVS o Protheus, poderá contratar a ferramenta PSIntegra da Prospera sistema, que tornará esse processo ERP TOTVS + Salesforce sem dúvida um sucesso.

Pros

O Salesforce como um todo é um poderoso sistema, excelente para CRM e vendas como um todo, alta escalabilidade, extraordinária disponibilidade, e altamente flexível, um software que certamente revolucionou os conceitos de vendas, marketing e usabilidade para consultores de vendas.

Cons

Não tenho o que reclamar, apenas o preço que é salgado, porém é excepcional, se conseguir encaixar no custo beneficio de sua empresa, certamente estará escolhendo a melhor ferramenta na atualidade para vendas.

Review Source

JT

Juan T.  
Personal training  
Sports  
Used the software for: I used a free trial

### "Good communication channel"

December 21, 2024

4.0

It is a good work tool, it allows you to speed up the issue of communications and have everything much more controlled and streamline work once you have learned to use it

Pros

It's great to have a tool to be able to communicate quickly with your entire customer database

Cons

Having to teach workers how to use a new work tool and have to integrate it with all programs

Review Source

EG

Emmy G.  
Consultant  
Child Day Care Services  
Used the software for: 2+ years

### "Easy Navigation"

August 27, 2024

4.0

Pros

Salesforce Commerce Cloud is easy to navigate.

Cons

Salesforce Commerce Cloud could use a sleeker design.

Review Source

MHS

Mohammed Hareez S.  
Customer Success representative  
Financial Services  
Used the software for: Less than 6 months

### "Salesforce commerce cloud revied"

January 10, 2025

5.0

Overall i will recommend it to everyone.

Pros

Salesforce commerce cloud offers core capabilities: B2B Commerce, B2B2C Commerce, and B2C Commerce.

Cons

the one thing it lags is its not as fast as other platforms

Review Source

VS

Vipul S.  
Student  
Education Management  
Used the software for: Less than 6 months

### "Vipul Sharma Review- SalesForce Cloud"

January 2, 2025

4.0

My overall experience with Salesforce cloud has been positive. I have easily been able to navigate through it and get through tasks easily.

Pros

Salesfore commerce cloud is an easy to use and interactive space that lets use easily manage clients and navigate through each of them with comfort.

Cons

The salesforce commerce cloud looks a bit outdated, it looks like it has not been updated in a long time, so making that different will be a game-changer!

Review Source

CM

Claire M.  
Systems Engineer  
Medical Devices  
Used the software for: Less than 6 months

### "Works Well"

January 17, 2025

4.0

Pros

Ability to make it fit the company needs. Robust system that works well when implemented correctly.

Cons

Not very intuitive. There is a learning curve with it and training others can be difficult.

Review Source

ES

Eudoria S.  
Marketing Coordinator  
Medical Devices  
Used the software for: Less than 6 months

### "My experience with salesforce commerce cloud!"

December 28, 2024

5.0

Pros

The interface is so user friendly and easy to navigate around - very useful for first time users.

Cons

Some features do take a little longer to navigate to, but that’s just something a little practise will make perfect!

Review Source

GP

Graziele P.  
Supervisão  
Retail  
Used the software for: I used a free trial

### "Salesforce Commerce Cloud avaliação da efetividade do serviço."

July 8, 2024

5.0

Pros

Intuitivo atendeu minha demanda de forma pratica.

Cons

Não tenho nada a complementar sobre este assunto.

Review Source

Jordi M.  
CEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "Plataforma Commerce Robusta y fiable"

January 25, 2023

5.0

La experiencia con Salesforce Commerce Cloud es satisfactoria y da sensación de solidez i facilidad de uso.

Pros

Salesforce Commerce Cloud es una plataforma de comercio electrónico de última generación que ofrece una serie de ventajas a los minoristas. Con una herramienta como esta, los minoristas pueden ahorrar tiempo, mejorar la eficiencia y ofrecer una experiencia de compra óptima a sus clientes. Además, la plataforma ofrece una completa personalización y una seguridad mejorada gracias a la creación de perfiles de usuario únicos para cada cliente. Esto significa que los minoristas pueden ofrecer ofertas y promociones especiales a los clientes según sus preferencias. Salesforce Commerce Cloud también ofrece una amplia variedad de herramientas y funciones para mejorar la experiencia de los usuarios, incluyendo la integración con redes sociales, chatbots, procesamiento de pagos seguros y análisis avanzados. Estas funcionalidades permiten a los minoristas comercializar de manera efectiva y obtener información valiosa para mejorar sus operaciones.

Cons

Salesforce Commerce Cloud puede ser costoso para implementar y mantener, requiere una gran cantidad de trabajo para personalizar la experiencia de compra de los clientes, puede ser un desafío para integrar con otros sistemas, y no ofrece una experiencia de compra consistente en todos los dispositivos. Además, los problemas de seguridad informática pueden ser una preocupación para algunos usuarios y no es fácil para los usuarios principiantes.

Review Source

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