--- title: "12d Synergy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 12d Synergy Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/180836/12d-Synergy/" page_type: "product" language: "en" --- # 12d Synergy Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 12d Synergy ## What is 12d Synergy? Tired of email clutter and correspondence lost in local inboxes? 12d Synergy is an easy and dependable way to file, manage and retrieve email, loved by 5000+ architects, engineers and construction pros. 12d Synergy automatically stamps emails with attributes and then files into your project folders. Easily find emails with powerful search to a common data environment. Intuitive tracking of the email, contact and attachments. Learn how to transform the clutter into dependable documentation. ## What is 12d Synergy used for? [Task Management](https://www.capterra.com/task-management-software/)[Document Control](https://www.capterra.com/document-control-software/)[Document Version Control](https://www.capterra.com/document-version-control-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 90% Neutral 10% Negative 0% Starting price $5500 Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 12d Synergy?[Manage this product listing](https://www.g2.com/products/12d-synergy/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 12d Synergy 4.3 (29) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $5500 Per Year Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (29) Ease Of Use 4.5 (6,068) Value For Money 4.4 (25) Value For Money 4.3 (4,685) Customer Service 4.7 (27) Customer Service 4.4 (4,478) ## 12d Synergy alternatives [4.5 (2,676)](https://www.capterra.com/p/56250/Procore/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Wrike](https://www.capterra.com/p/76113/Wrike/) [4.4 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76113/Wrike/) [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) [4.5 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/79104/Smartsheet/) [Box](https://www.capterra.com/p/148766/Box/) [4.4 (5,649)](https://www.capterra.com/p/148766/Box/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148766/Box/) ## FAQs about 12d Synergy Overview ### Which roles and teams benefit most from 12d Synergy? 12d Synergy is most used by civil designers, engineers, and survey teams who need controlled drawing management, versioning, and file collaboration across infrastructure projects. Project managers, design managers, and quality leaders use it to standardize workflows, improve document control, support QA processes, and keep multidisciplinary teams aligned on current project data. Answer based on 29 reviews Overview ### What company size and specific industries is 12d Synergy built for? 12d Synergy is designed for architecture, engineering, and construction professionals, serving organizations from sole traders and small firms to international corporations. It fits a wide range of company sizes across Australia and New Zealand, especially teams working in the AEC sector. Features and Usability ### What are the key features of 12d Synergy? 12d Synergy offers document management for engineering documents, including check-in/check-out, version control, version comparison, and version rollback. It also includes project management features like task scheduling, workflow management, progress tracking, and issue tracking, plus access controls, audit trail, reporting, and search/filter tools. Integrations ### Which third-party tools and platforms does 12d Synergy integrate with? 12d Synergy integrates with over 20 third-party tools and platforms across design, document, and project management. Key integrations include Microsoft 365, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, AutoCAD, Civil 3D, MicroStation, ProjectWise, Trimble Connect, Trimble Business Center, QGIS, Autodesk Forma, Deltek Vantagepoint, and MYOB Business. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does 12d Synergy offer? 12d Synergy provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced viewing for feature reviews. Answer based on 1 reviews Getting Started and Support ### What customer support options does 12d Synergy offer? 12d Synergy provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the support team in New Zealand and Australia as quick to help and respond, especially when bugs appear in the software. Answer based on 1 reviews ## Features AI summary Based on 32,025 Email Management reviews Capterra data shows that buyers of document management software rank the following features as their top priorities: - **Secure Data Storage** (**56%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**49%**) 12d Synergy supports all three features that reviewers rate most highly: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities help businesses protect sensitive information, keep files organized in a central location, and share documents efficiently, allowing teams to manage content with greater control and consistency. Project Planning/Scheduling 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Reporting/Project Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Task Editing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Edit task information and all related elements Task Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Task Progress Tracking 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track the status and progress of tasks Task Scheduling 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 12d Synergy 90 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Quality Control: Establish guidelines about how much and what kind of data can be stored in the repository - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Check-in/Check-out: Document Check-in/Check-out - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eDiscovery: Finding, identifying and collecting information for legal proceedings - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Tracking: Track delivered, received, and opened emails - Encryption: Convert data into a code for security - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Recovery: Recover lost, deleted, or damaged files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Full Text Search: Search for specific words or phrases within a document or database - Indexing: Compile and organize data into specific metrics - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Master Data Management: Verify, organize, manage & store enterprise data assets in a centralized repository - Match & Merge: Looking at data from different sources and finding possible duplicates, or identical matches - Messaging: Communicate using messages within the system - Metadata Management: Collect and maintain structured information that describes data or content - Mobile Access: Access software remotely via mobile devices - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Percent-Complete Tracking: Level of completion within a task - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Quality Control: Ensure that quality requirements and standards are met across production processes - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Revision History: Track what was updated, who made the changes, compare two revisions, and revert or perform another revision - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Single Sign On: Allow users to access multiple services after entering their login credentials once - Spreadsheet View: UI looks like a spreadsheet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Sub-Task Management: Split and manage tasks into individual components - Task Editing: Edit task information and all related elements - Task Import: Import tasks from external sources - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Version Comparison: The process of cross-checking new versions with previous copies to identify changes - Version Control: Track revisions and updates made to files and navigate between different versions - Version Rollback: The process of reverting to a previous version or state - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (29) 4.3 Based on 29 reviews ## Pricing Value for money 4.4 (25) Free Trial Basic $5,500 Per Year Value for money 4.4 (25) 4.4 Based on 25 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ AutoCAD](https://www.capterra.com/p/265024/AutoCAD/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Autodesk Forma](https://www.capterra.com/p/218046/Autodesk-Construction-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (27) 4.7 Based on 27 reviews ## User reviews Overall rating 4.3 Based on 29 reviews Filter by rating 5(11) 4(15) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent SN Sheri N. Architect Architecture & Planning ### "Support is excellent" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 20, 2024 Pros I especially appreciate all the extended features, particularly the ability to control user access to specific jobs, folders, files, and more. Cons It stores large amounts of data in hidden files, which consumes excessive space on the hard drive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Mechanical Engineer Higher Education ### "Powerful and all-inclusive project management software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 27, 2022 Pros Facilitates collaboration and communication among team members, making it easier to work on projects together. Offers a range of customization options, allowing users to tailor the software to fit their specific needs and workflow. Cons Relatively expensive in comparison with other more basic project management softwares so it is recommended only for users that can exploit its full potential. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Glenn B. Senior Designer Civil Engineering ### "Standout Document Management System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2020 When choosing a document management system 12d Synergy clearly stood out as the best in the market for the engineering industry. We would highly recommend. Pros Compatibility with most applications through managed folders. Working with remote offices has always been difficult, however 12d Synergy has solved this while maintaining the speed of a local network. Integrated workflows and tasks allow our project managers to keep track of job progress. Email filing is fast and efficient, and with 12d Synergy's search function we're able to find what we're looking for without wasting time. Works well hosted in a cloud server. Publishing and Issuing files to clients, and being able to track files leaving the office. Excellent support, and the development team are open to feature requests. Supplied training documents and videos help with new staff members. Cons Limited integration with REVIT, otherwise no cons. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RR Richard R. Associate Technical Director Civil Engineering ### "12d Synergy on large projects" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2020 I have been using 12d Synergy with very large data sets and its speed and stability is excellent. The user interface makes it very clear who has what checked out. Pros The ability to manage and collaborate projects designed in 12d Model is not currently possible by any other collaboration package. It is very smart with synchronising data and minimises how much data you need to transfer. The first time that you open/checkout a file you you have to download the whole file - but subsequent checkins and checkouts, the transfer is extremely quick as 12d Synergy is only up/downloading the changes rather than the whole file. The ability to check out files/folders and work off line is great for me when I need to work away from an internet connection. Cons Having to host the server hardware requires support from the IT department, but in terms of day-to-day use, I have not found any major issues. Reasons for choosing 12d Synergy Whilst we still use alternative products, 12d Synergy is the only collaboration software that allows us to work seamlessly with 12d Model. The ability to manage a folder of files is unique to 12d Synergy and will enable us to investigate collaborating with many different types of engineering design software that we were not previously able to consider. The technical support from the 12d Synergy is extremely good and issues are resolved quickly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PC Philip C. Senior Drainage Engineer Civil Engineering ### "Working with Folders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 3, 2020 Setting up shared networks on new projects always took time and effort. With 12d synergy, a shared environment is usually available from day one and files are stored in a way that works with the software programs I use. Pros Nowadays, very few projects I work on have network servers and files need to be shared and saved to cloud based servers. 12d Synergy is the only program I have used that allows me to check in and check out folders. I don't need to zip folders into a single file like with other cloud based document systems. It is a huge step forward and allows me to work with folders and files the way I want. Cons I haven't explored all synergy can do. The bit I use, I love. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TM Travis M. Design Manager Civil Engineering ### "12d Model Management and more" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 3, 2020 12d Synergy gives us the ability to work share across the different geographical regions and offices, providing greater flexibility for delivering projects. Pros The ability to manage 12d model projects in an easy to use document management system. 12d Synergy allows users to review the history of 12d model projects and being able to roll back if necessary is very important when managing large data sets. Cons Lack of detailed analytical data available on users, projects accessed etc. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PC Patrick Cavanagh C. Senior Technician Civil Engineering ### "12d Synergy #1 CDE " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2020 We (our team) love what 12d synergy has done for our data management issues. Could never go back to using 12d off our server, 12d synergy all the way.. Pros Better management of our data Team is more productive and efficient Simple interface/easy to use helped with flexible working arrangements Cons Limited Integration with other software. eg. open roads / Revit Switched from [Autodesk Forma](https://www.capterra.com/p/218046/Autodesk-Construction-Cloud/) [ProjectWise](https://www.capterra.com/p/205660/ProjectWise/) Alternatives considered [Autodesk Forma](https://www.capterra.com/p/218046/Autodesk-Construction-Cloud/) [ProjectWise](https://www.capterra.com/p/205660/ProjectWise/) Reasons for choosing 12d Synergy The only data management system that can productively manage folders. (12d model data) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EW Ed W. 12DS Administrator Construction ### "Made us mobile!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2020 our workforce is now w truly global. I can work from home or I can work from Fiji Pros Enables users work from anywhere, well, anywhere with a web connection. Works with folders of files. User friendly and uncluttered interface manages bandwidth very well. Puts files in the SAME folder each time Cons does not yet have zipped downloads. We move files of several GB (aerial imagery & BIM models) around at times and if users are sloppy with their housekeeping it can hurt colleagues who may be on a very slow web connection - but really this is a user issue and the development team are looking into adding this as a feature Switched from [ProjectWise](https://www.capterra.com/p/205660/ProjectWise/) Didnt support the kind of database we needed it to Alternatives considered [ProjectWise](https://www.capterra.com/p/205660/ProjectWise/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Survey Dept. Manager Construction ### "Civil Survey Perspective" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 9, 2019 The support team is what has enhanced my overall experience Pros That it functions almost identical to Windows File Explorer Cons That it stores large amounts of data in hidden files consuming way too much space on the hard drive. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Quality Manager Construction ### "12D Synergy Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 9, 2019 Pros Easy to use and flexible to customize it - filing structures, attributes and workflows Cons Connection issues and small bugs... for example, sometimes some function like outlook doesn't work properly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/180836/12d-Synergy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.